Name______________ Student Number ___________ Class _________

Individual Exam: Operations Management

Multiple Choice Questions: Please choose the one best answer:

1) Operations Management’s focus is:
a) Selling products.
b) Understanding customer perceptions
c) Manufacturing products and Services
d) Researching new ways to satisfy customers.

2) Operational Decisions are:

a) Always painful things.
b) Can be done with establishing criteria, weightings the criteria and evaluation each option
based on criteria
c) Best performed on lucky days after eating dog meat.
d) Should never be done in the evening when one is tired or sleepy.

3) The Fishbone Diagram is:

a) Useful to assess cause and effect in terms of production problems.
b) It is good for predicting where the fish are at sea.
c) Used only in Japan.
d) All of the above.

4) Flow Charts are:

a) Used to identify the steps taken, step by step, to get production accomplished in a factory.
b) A good way to show off your ability to use graphics and impress your colleagues in
business meetings.
c) Something which was invented by the Greeks back in the days of Socrates.
d) None of the above.
e) All of the above.

5) Gantt Charts are:

a) A good way to plan projects.
b) A document used to sack or fire bad employees.
c) Used to understand customer needs.
d) It depends on the situation.
e) All of the above, but only on lucky days.

6) Ethics are (according to your Professor)

a) Absent in Vietnam but are good in Cambodia where they are not as cute.
b) A scientific, non-religious, way to ensure survival.
c) Are measured as Key Performance Indicators (KPIs).
d) Both B and C above.
e) None of the above

7) KPIs (Key Performance Indicators) are:

 a) Something which was invented in Singapore where they are called “KPI-Lah”
b) A way to measure Input, Through-put, Output and process steps.
c) Something to talk about and impress people on first dates.
d) All of the above

8) Standard Operational Procedure (SOP) is:

a) A company’s standard steps used to produce a product.
b) Is expressed in terms of a Process Flow Chart.
c) Both A and B above.
d) None of the above.

9) J Edwards Deming was known as:

a) The father of TQM in Japan
b) An old guy who talks like a geek
c) The inventor of the 5 Deadly Diseases to avoid in Operations
d) Any and all of the above

10) System of Profound Knowledge is:

a) Invented by Deming for the purposes of planning how culture, and process can unite
b) effective because it provides a framework of thought and action for any leader wishing to
transform and create a thriving organization, with the aim for everybody to win
c) Both A and B above
d) Is it really not profound at all, why care?
e) None of the above

11) Executive Dashboards are for:

a) Measuring steps in your SOP
b) A place to keep graphics on your operation and its success or downturns
c) Helping Managers see their whole operation in ONE place with ONE Glimpse
d) None of the above
e) All of the above

12) Manufacturing is good for Vietnam because:

a) It can product exports, which is how we gain foreign currency
b) It fits well with VN culture of do, do, do…
c) It's fun to work with machines in hot loud places
d) of Samsung, which is like 24% of our total exports

13) The 1-2-3 Strategy for Vietnam is about:

a) Making high quality, branding and selling your own products and to localize and
“Vietnamize” your supply chains.
b) Something to shout before drinking 100%!
c) What the G7 Hopes you will never learn
d) None of the above

14) Look at the Board and Select the best condition which fits the line:
a) Nonexistence
b) Danger
 c) Emergency
d) Normal or Stable

15) Look at the Board and Select the best condition which fits the line:
a) Nonexistence
b) Danger
c) Emergency
d) Normal or Stable

16) Look at the Board and Select the best condition which fits the line:
a) Nonexistence
b) Danger
c) Emergency
d) Normal or Stable

17) Look at the Board and Select the best condition which fits the line:
a) Nonexistence
b) Danger
c) Emergency
d) Normal or Stable

18) Look at the Board and Select the best condition which fits the line:
a) Nonexistence
b) Danger
c) Emergency
d) Normal or Stable
e) Affluence

19) The best location to manufacture heavy finished items is:

a) Closest to the owner’s home office
b) Closest to the market
c) Closest to the workers
d) B and C
e) None of the above

20) The 1-2-3 Strategy for Vietnam (Kirchner, 2010) is:

a) Make cheap products so they break and get re-orders
b) Make High Quality Products, brand and sell them yourselves, and nationalize your supply
chain to make it secure.
c) Think, Do, Have
d) We do See
e) Eieio

21) Tools of TQM include:

a) Scatter grams
b) Line Charts
c) Pie Charts
d) Histograms
 e) Engrams
f) Seashells
g) A, B, C and many more!

22) Quality is:

a) Less Cost over a longer period of time
b) Least risk
c) Sometimes tougher to sell
d) All of the above

23) All problems are by definition, Complications and All Solutions are:
a) Painful to figure out
b) Simplifications
c) At the top of Maslow
d) At the bottom of the toilet
e) Who cares?