Elicitation process:

Techniques are used in elicitation process:

• Questionnaire.
• Interview.

Questionnaire:
We used Google form in questionnaire, we targeted random
sample of people, the number of samples was 20.
Link to questionnaire:
https://forms.gle/VqbCXxK95XTobWPg6

Questions in questionnaire is:

1. Gender?
2. Is there a pharmacy near your home?

3. Have you ever needed a medicine that is scarce in

pharmacies?

4. If your answer to the previous question is yes, how difficult

was it for you to find this medicine?
Number of answers: 18
- I didn't find it difficult: 2 (11.1%)
- I had a little bit of difficulty: 14 (77.8%)
- I had a lot of difficulty: 2 (11.1%)
5. Are there reasons that prevent you from going to buy
medicine (such as illness, for example, or something else)?

6. Do you support the provision of a medicine delivery

service?
7. What is your preferred method of paying when you
purchase online?

8. Would you like to suggest us any idea to add in the

application? (Open Answer)
Answer summary:
Read prescriptions and add the possibility of communicating with
the pharmacist to describe the disease and give the appropriate
treatment.