© DETAILS © +33761710234 amis belhajfrej@monaco.edu © LANGUAGES © English French Arabic Spanish © SOFT SKILLS & Strong ability to multitask & work under pressure Effective time management, detail-oriented & travel coordination Team-oriented personality and excellent communication skills Excellent luxury guest service Thoughtfulness & Empathy Flexibility & Adaptability Complaint resolution © HARD SKILLS & Reservation management (Sevenrooms) Fully proficient in Pack office (Microsoft Word, Excel and PowerPoint) Good knowledge of Adobe Photoshop and InDesign © LINKS © Linkedin ‘Social Community service LAMIS BELHAJFREJ LUXURY HOSPITALITY PROFILE Guest oriented professional currently pursuing a Master's degree in Luxury hospitality and event management at the International University of Monaco. Significant experience in intensive cross-cultural environments with a can-do positive attitude and a true commitment for delivering genuine hospitality. Seeking to serve Air Charter Service in an internship position in order to build upon luxury service skills previously acquired as a Front-office Intern at the Mandarin Oriental Hotel Group. INTERNSHIPS Front office at Mandarin Oriental Jumeira , Dubai January 2022 — July 2022 + Successfully completed intensive training in front desk operations and company culture (operator, guest relations, concierge & reception). + Resolved telephone inquiries through multi-line phone system and transferred calls to correct departments and personnel + Arranged transportation and created personalized itineraries for guests. + Scheduled deliveries of flowers, gifts and other products. made reservations for spa services, unique experiences and fine dining. + Designed and provided each guest with a portfolio of upcoming acti events upon check-in to enhance stays. + Facilitated visitor requests for dining and tourist attractions by researching and booking various venues and locales. + Accustomed to providing individualized guest service whilst managing fast-paced front-desk operations at high occupancy. ies and Luxury Marketing & Communication at Diomi, Monaco June 2020 — August 2020 + Gained a deep understanding of the luxury sales department. + Greeted clients and strengthened my ability to work in teams through ‘group-oriented experiences in order to provide luxury services. EDUCATION MSc in Luxury hospitality and Event management, International University of Monaco September 2022 BBA specialized in luxury sales and services, International University of Monaco September 2019 — August 2022 Bachelor in Computer Science and Mathematics, University of Ottawa, Ottawa September 2017 — December 2018 EXTRA-CURRICULAR ACTIVITIES + Traveling (over 21 countries visited) + Following luxury trends + Organizing meet-ups + Video montage + Volunteering (70 hours of community service)