Professional Documents
Culture Documents
DFM ST
DFM ST
DFM ST
FEEDBACK
MODEL
Skill Transfer
Outline What is a DFM?
Why is it important?
How do I do it?
Create a plan
Why?
Why
Recognize and
wells Ej. What did you like the most about this
e-mail?
❖ If the Incredyble fails to find went wells, dont
Reinforce
Engage in self ❖
your e-mail?”
If the incredyble is having a hard time finding
the AOO do not despair, instead ask “what
discovery about” questions. Ej: what about the quick text
you have used?
❖ Keep It positive: The rule is 5 went wells and 1
even better.
❖ Determine if it is skill or will issue by asking
the question: How do you apply the behavior?
❖ Remove obstacles by asking the question: “why
is it so important to start applying this behavior
in your e-mails?”
❖ If the gap is will issue then ask: “why is not
happening?” (Use 5 why’s to find the real root
cause)
❖ If the gap is skill, perform a role play to polish
the knowledge.
❖ The action plan must be created between the
Incredyble and Supervisor combining their
ideas to make It work.
❖ Start asking the question: “what can we do to
make sure that we will start applying XYZ
Ej: