• Communicates with followers as well as response to queries and monitors customers' reviews.

• Managing consumer interactions by ensuring timely responses to all comments, messages, reviews
and visitors' posts.

• Responsible for social media support, including maintaining Facebook posts stock as per the page
strategy.

• Responsible for generating consistent reports on a weekly and monthly basis.

• Assists in establishing and maintaining a consistent brand image throughout digital platforms.

• Create creative captions matching the season as well as the brand persona.

• Responsible for Aman’s email shot campaign dispatch to the company’s customer list.

• Assists in the printing of promotional materials, distribution on sites and maintenance of branding
materials.

• Responsible to design and edit the financial reports and publish them on social media.

• Sharing with team managers any negative and positive feedback from clients through all social media
platforms

• Responsible for sending any customer leads or inquiries to the responsible team.

• Respond to follow-up with the complaint team to insure the customer's request and the problem had
been solved.