Björn Raake

The Pines, Lehaunstown Dublin 18

Phone: 0899740259
Email: bjoern.raake@gmail.com

Dear A. Jung,
I am keen working in the communicative customer driven business environment. Therefore I want
to take the opportunity to work for Accenture. Customer Service is one of my core strengths. .
Presenting a skill or special services for companies is what drives me the most, as I am capable
of adapting very fast even in pressured situations. I was always in charge of customer satisfaction
because I set high standards for other team members. I make sure that any customer leaving the
facilities go and comeback with a smile, due to my communication skills and highly empathetic
approach in problem solving. Believe me or not, working with animals made the core value of
empathy stand out in my skillset.

Professional Experience

Brand Sales Executive, FMI - Field Management Ireland July 2016

 Solved door to door electricity contract issues with customers like renewing contracts,
adding product packages to new customers
 The customers were international tenants – families, landlords but regional as well
 Used generated Leads and optimised customer communication within our Team
Achievements
 Led the presentation of how solving a rubics cube can help you selling to any objective at
door to door sales.
 Solved a rubics cube in less than a minute after explaining by showing how every step of
solving a cube is similar to a door to door sale from “How are you?” to create revenue
 Overcome customer objections by good communication skills

Checkpoint Agent – Night shift, United Hostel Frankfurt March – August 2015

 Welcome Visitors from all over the world – first person contact
 Sold them available beds for emergency over night stays.
 Solved any issue including: loosing their key cards, calling taxis, organising room chaos,,
cooperated with taxi drivers, when important packages could not be found to track and
find them, open ear for everyone
 Exceeded travellers´expectations with on point customer service.
 “Time Saver” by any means
 Been seen as very communicative, highly motivated friendly and funny individual.
 Customers came back before their Europe trips were finished, to spent time before
departure at my checkpoint desk for chatting and storytelling and “to say thank you”. (Had
to promise to put it in my CV)
Achievements
 Received calls from potential customers in Europe, Australia, USA, South America
 Selling beds via Mail including the most popular booking platforms
 Collaborated with hostelworld, booking.com, hostelsclub and their customer service and
booking service teams.
Business Communication/Finance Trainee, Private School Berlin Aug. 2014 – Feb. 2015

 Improving communication skills.

 Demonstration and Presenting Projects
 Financial Budgeting of Events
 Learning of administration processes including accounting and finance
 Monthly group presentation
 Implementing weekly topics
Achievements
 MS Office – Extended Word, Excel
 Professional letter writing
 Business communication
 Budgeting
 Business psychology

Additional Working Experiences

House Sitting – Gardening at d&b Hostel Brac in Supetar, Croatia Sep. 2015 – Feb. 2016
Academic Training – Assistant Business Communication Aug. 2014 – Feb. 2015
Property Noack – Caretaker in Guben, Germany January until July 2014
“Seehundstation Norddeich” - Seal station Voluntary Internship Oct. 2012 – Dec. 2013
Restaurant “Zum alten Krug” - Catering/ Food Supplies/ Organisation Oct. 2011 – Sep. 2012

Education & Training

“GPB-College”, Berlin February 2015

Business Communication and Finance L. Cert.

High school KGS Schneverdingen July 2011

Coach – Reading, Coach – Mathematics
Advanced Secondary Graduation Level I

Skills & Languages

 Microsoft Office: Excel, Extended in Word, Go Pro Video production

 German – mother tongue
 English – fluent
 French – Basic / Conversational
 Swedish – Basic
 Portuguese – Basic

INTERESTS

I lead the language exchange group in our private house, I like to put everyone on the same level
of communication, no matter what languages they speak. I like to play basketball, because
knowing how to succeed as team in sports is important. I do on a weekly bases micro investing.

References available on request