PALLAVI NAGRIKAR E-mail: - pallavi.nagrikar13@gmail.

com
Contact No: - +91-8007324813

Customer-oriented IT Administrator adept at providing extraordinary client service and IT assistance,

Cloud technologies – AWS, Intune, O365 Administration, and managing user queries with Ticketing tool.
Experienced with Cloud and third-party tools that operate well in team environments in which
technology expertise, extensive analytical skills, and strong problem-solving abilities are key to success.

Skills
 AWS instance and policy management  Compliance Manager
 Microsoft Office O365.  Security Planning and implementation
 Active Directory  DHCP and DNS.
 Azure Active Directory  Teamwork and Great communication.
 Microsoft Intune MDM and MAM.  Exchange Online and On-Premises
Administrator

Work Experience
FEBRUARY 2022 TO PRESENT
IT Administrator/ALQIMI Solution Pvt Ltd.

 Administered AWS infrastructures such as S3, EC2, and application load balancer.
 Manages AWS accounts, including step and configuration of EC2 instance, VPC, ELB, CloudFront,
and health checks.
 Implemented key enhancements such as optimizing volumes and EC2 instances as well as
creating multiple VPC instances which have increased overall speed
 Knowledge of monitoring, logging, and cost management toolset that integrate with AWS
Implement systems that are highly available, scalable AWS platform
 Azure Active directory management
 User Management in Azure AD
 Roles and Group management in Azure AD
 User management on O365
 User license management on the 0365-tenant portal
 Intune administrator
 Adding user account in MDM and recreating user profile on Intune
 Exchange Online and On-Premises Administrator
 Compliance Manager to make the environment secure
 Administration of Sophos Antivirus
 Future license planning of windows 10 and office 365 products
 Working on Azure active directory and resetting user MFA for security
 Provide escalation support services for the service desk
APRIL-2020 TO JANUARY 2022
IT Support/CONNECTWISE MANAGED SOLUTION
 Active directory administration and group policy management
 File Server permission management
 Office 365 tenant and Distribution List Management
 Global Protect VPN, Meraki VPN support, and troubleshooting
 Setting up the laptop using Intune
 Providing support to the NOC team
 Configuring & troubleshooting MS Outlook and Teams.
 Resolving tickets within SLA which is raised from the End User side
 Server and Network administration

FEBRUARY- 2019 to August 2019

IT Support Engineer/VELOCIS SYSTEM PVT LTD.
 Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
 Creating Users and Password and diagnosing and troubleshooting network configuration
 Configure router using Any desk Software through remote network
 Creating a Home folder and Department drives for users and assigning required permission
 Microsoft outlook configuration and Printer & Scanner installation and troubleshooting

AUGUST- 2016 TO JULY-2017

IT Trainee/Trends Electronics Ltd.
 Desktop support, Troubleshooting computers, Hardware issues.
 Network support, Troubleshooting, Network, and Connecting Problems.
 Sharing files and folders, Basic knowledge of VPN, Hyper V.
 Printer installation and Scanner installation, Basic
 Troubleshooting

Education
 FROM 2012 TO 2016
Bachelor of Engineering- Electronic and
Telecommunication/Nagpur University
 FROM 2010 to 2012
Higher Secondary Certificate(12th)/Maharashtra State Board
 FROM 2009 to 2010
Secondary School Certificate(10th)/Maharashtra State Board

Additional Educational Courses

 AWS Solution Architect
 Sophos Antivirus and implementation
 Hardware Training
 Networking Training
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