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Frequently Asked Questions Miaa
Frequently Asked Questions Miaa
Here are answers to some of the most common questions we receive from our passengers and guests. If you can’t find the answer
to your query here, no need to worry. Feel free to contact us by phone or email and we’ll attend to you promptly.
I am concerned about missing my connecting flight. How do I ensure that I do not miss my
connecting flight?
Upon disembarkation, you will be met by your airline’s ground staff. Inform them immediately of your
connecting flight and you will be guided to the Transfer Desk for proper assistance.
For an item left on your flight, the airline representative at the airport will be on hand to assist you. For
an item left in the airport, inform any airport operations personnel on duty for assistance you or you may
call the Intelligence and Investigation Division, the office handling lost and found items at +63-2-877-
1109 local 3654.
Brochures about the Philippines may be secured at the Tourist Information Counter and at the Concierge
Desks at the arrival lobby.
Departing passengers used to be advised to be at the airport two hours before the flight. Due to
additional security screening measures, however, it is best to be at the airport three hours before the
flight especially if the flight falls within the peak hours of the terminal.
Is there a pharmacy or medical clinic in the terminal? If so where can I find it?
All our terminals have medical clinics with well-trained medical staff. At NAIA Terminal 1, the clinic is
located on the left side past the Customs area as you exit to the Arrival lobby. In Terminal 2, it is at the
Rotunda, Arrival level. In Terminal 3, it is also located on the left side past the Customs area. In Terminal 4,
the clinic is at the pre-boarding area. There are concessionaires at the departure transit area and pre-
boarding areas selling common, non-prescription medicines.
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Are there lockers or left luggage facilities at the terminals? How much do I have to pay and
how long?
Passengers may leave their luggage with a concessionaire, Luggage and More located at the arrival level
of NAIA Terminal 3.
http://www.protectabag.com.ph/luggage-more
How can I transfer from one terminal to the other or from the international terminal to the
domestic terminal and vice-versa?
We have airport shuttle buses that go around the airport complex at regular intervals. These buses are
deployed specifically to pick-up and drop off passengers in all the terminals. The shuttle ride is for
passengers with connecting flights are free of charge.
Checked-in luggages sometimes get misrouted and arrive at a later time. When this happens,
immediately proceed to the Interline Baggage Section to follow-up on your luggage. Be ready to present
your airline ticket and the copy of your baggage tag. The Interline Baggage Section at NAIA Terminals 1,
2-Northwing and 3 are located at the Baggage Claim Hall.
NAIA Terminals 1, 2 and 3 have concessionaires at the pre-boarding areas that have smoking rooms for
their clients. Other smoking areas are outside the building.
At NAIA Terminal 4, the smoking is only outdoors, at the public area.
The nearest 5-star hotels are about 10 to 15 minutes drive from NAIA Terminals 1, 2 and 4. There are
hotels right across NAIA Terminal 3.
There are private lounges inside the NAIA Terminal. In NAIA Terminal 3, The Wings Transit Lounge have
facilities for sleeping. Please visit their website for details: http://jipang-group.com/thewings/
There are no internet cafes in our terminals. Free Wi-Fi is available at the passenger movement areas.
I will arrive in the evening at NAIA Terminal 1 and my connecting flight will depart at mid-
morning the following day. Is there a place inside the terminal where I can be comfortable,
catch some sleep and be able to freshen up while waiting for my flight?
NAIA Terminal 1 has a Day Room intended for transit passengers. It offers basic amenities including
shower rooms for a comfortable overnight stay. The Day Room is located near the Transfer Desk. Inform
the staff at the Transfer Desk for you to be endorsed to the Day Room.
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I am going on a 4-day trip. Can I park my car in the parking lot for the duration of my trip? Is it
safe? How much will it cost me?
You can park your car in our parking lot for the duration of your trip. Parking costs only P300.00 for a 24-
hour cycle plus P15.00 for every additional hour or a fraction of an hour. Click here to view the complete
parking rates.
I will arrive on Philippine Airlines from an international flight then catch a Philippine Airlines
domestic flight. How do I go from the international terminal to the domestic terminal?
You will arrive at NAIA Terminal 2’s Northwing. The terminal’s Northwing is used for international
operations while the Southwing is for domestic operations. You have to exit to the Arrival lobby of the
Northwing then walk past the Rotunda to the lobby of the Southwing. Take the stairs or the elevator to
go up to the Departure level of the Southwing.
Pack all liquids into checked-in luggage. This will ensure a smooth journey through passenger security
screening areas. If it is necessary for you to have liquids and gels in your carry-on luggage, Click here to
view our policy in the carriage of liquids and gels.
The Domestic Passenger Service Charge (DPSC - better known as the Passenger Terminal Fee) of PhP 200.00 for
domestic travel has been incorporated in the airline tickets since August 1, 2012.
The International Passenger Service Charge (IPSC - better known as the Passenger Terminal Fee) of PhP 550.00 for
international travel was also incorporated in the airline tickets starting February 1, 2015.
The integration of passenger service charge into the price of airline tickets was implemented simultaneously by all
airlines. the entire process for the integration of the IPSC into the price of airline tickets will go through a transition
perod and is expected to be fully implemented when all tickets puchased/issued pror to February 1, 2015 shall have
been flown.
The integration will be by default for tickets purchased online or from ticketing offices and travel agents. Integration
will be upon booking or ticket purchase, whether purchased in the Philippines or abroad.
The scheme shall also recognize and honor all exemptions mandated by law.
However, a travel tax is required to be paid to the Tourism Infrastructure and Enterprise Zone
Authority (TIEZA).
http://www.tieza.gov.ph/
What are the Travel Tax Rates?
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First Class Passage Economy Class Passage
Standard reduced
PHP 1350 PHP 810
rate
Privileged
reduced rate for
dependents of
PHP 400 PHP 300
Overseas Filipino
Workers
(OFWs)
Bangko Sentral ng Pilipinas (BSP) Public Advisory on BSP Regulations on Bringing of Legal Tender Local
and Foreign Currencies into or out of the Philippines
Local Currency
Any individual (either Philippine residents or non-residents) is allowed to bring into or take out of the
Philippines up to PHP50,000 without prior written authorization from the BSP.
In excess of this amount, prior BSP written authorization should be secured. The BSP allows cross-border
transfer of local currency in excess of the limit only for the following purposes:
Foreign Currency
There is no quantitative restriction as to the amount of foreign currency as well as other foreign
currency-denominated bearer monetary instruments (such as travelers’ checks, other checks, drafts,
notes, money orders, bonds) that may be brought into or taken out of the country.
But if the amount exceeds US$10,000 or its equivalent in other foreign currency, this must be declared in
writing (with information on the source and purpose of the transport of such currency or monetary
instrument) using the Bureau of Customs’ (BOC) prescribed Foreign Currency and Other Foreign
Exchange-Denominated Bearer Monetary Instruments Declaration Form. The BOC declaration form is
available at the BOC desk in the arrival/departure areas of all international airports and seaports in the
Philippines.
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Source: Section 4 of the BSP Manual of Regulations on Foreign Exchange Transactions (FX Manual), as
amended. The FX Manual and its attachments may be downloaded from the BSP website using these
links:
http://www.bsp.gov.ph/downloads/Regulations/MORFXT/MORFXT.pdf and
http://www.bsp.gov.ph/downloads/Regulations/MORFXT/MORFXT-faas.zip. /
Reference: http://www.bsp.gov.ph/publications/media.asp?id=4744&yr=2018
I will arrive with dutiable articles but will bring these items with me when I leave the
Philippines. What shall I do so that taxes and duties will not be imposed?
Upon arrival at the airport, you must inform the inspecting Customs Officer of your intention. In this
case, you may be required to accomplish a re-exportation commitment form secured by a cash bond
deposit equal to the ascertained duty and tax on the article, refundable upon your departure with the
article, for which a corresponding Official Receipt will be issued. For more information on this matter,
please visit http://www.customs.gov.ph.
What is the number of cigarettes and liquor I can bring in to the Philippines without being
taxed?
I have been living abroad for one-and-a-half years only. Am I already considered a balikbayan?
Filipino citizen who has been continuously out of the Philippines for a period of at least one (1) year from
the date of last departure are already classified as balikbayans.
A Filipino overseas worker (OFW) or former FIlipino with foreign passport and members of his family (i.e.
spouse and children) who are traveling with him are also considered balikbayans.
I will return to the Philippines as a balikbayan and I will bring with me a number of used items.
Are these tax exempt?
Balikbayan and Overseas Filipino Workers (OFWs) are entitled to a Ten Thousand (10,000,00) Peso duty
exemption on used personal and household effects. Any excess is subject to an ad valorem duty
(Executive Order 206). In addition, OFWs are entitled to duty and tax-free privileges on used appliances
limited to one of every kind provided the total value does not exceed PHP10,000.00. Any excess is
subject to duty and tax. The amount of duty to be paid shall be determined by the Customs Officer.
Please have all your receipts and / or supporting documents ready for presentation to the Customs
Officer.
Customs concerns:
/
All passengers arriving in international airports of entry shall choose between the following types of
channels with regard to their accompanied baggage:
GREEN CHANNEL – For passengers of international airlines with NOTHING TO DECLARE or having
with them no goods for purposes of import duties or taxes, or having with them only goods which can be
admitted free of import duties and taxes, and not having with them any good which are subject to import
prohibition, restriction or regulation – they need not accomplish a Customs Declaration Form for
purposed of clearing their accompanied baggage.
Source: http://customs.gov.ph
A person planning to bring animal into the Philippines from abroad must apply in writing for an import
permit at the following address:
The Director
Bureau of Animal Industry
Visayas Ave., Quezon City
Philippines
Attention: Animal Health Division
Tel. No. (+63 2) 928-1778, (+63 2) 928-2836, (+63 2) 927-0971, (+63 2) 926-6883
Fax No. (+63 2) 926-6866, (+63 2) 928-2429, (+63 2) 928-2177
E-mail address: webmail@bai.da.gov.ph, director@bai.da.gov.ph
A valid health and rabies certificate must be obtained from the agency concerned at the port of origin
shortly before shipment. The certifcate will be required by hte Veterinary Quarantine Officer upon arrival
at the port of disembarkation. Any pet without such a certificate will be detained by the Bureau of Animal
Industry (BAI) until cleared.
For countries declared to be rabies-free, the rabies vaccination is waived. The appropriate authorities in
the country of origin can provide this information.
For pet fishes, in lieu of a health certificate, a prior import permit must be obtained from the Bureau of
Fisheries and Aquatic Resources (BFAR).
All animals imported into the Philippines shall be subject to such quarantine and tests as may be
prescribed by the Director of Animal industry and those found to be infected with dangerous
communicable animal diseases shall immediately be condemned, killed and properly burned or buried in
the presence of a representative of the Bureau of Animal Industry at the expense of the importer.
Who must pay and who are exempted from the payment of travel tax?
/
The travel tax is a levy imposed by the Philippine government on the following individuals who are
leaving the country irrespective of the place where the air ticket is issued and the form or place of
payment, as provided for by Presidential Decree (PD) 1183, as amended:
B. Permanent resident aliens whose immigration status maybe any of the following:
C. Non-resident aliens who have stayed in the Philippines for more than one (1) year.
Note: Non-immigrant aliens who have not stayed in the Philippines for more than a year are not covered
by the travel tax. However, TIEZA F356 need to be prepared by the ticketing officer for passengers with
the following immigration status except for FGO & their dependents (Sec. 9E) who have stayed for more
than a year, they have to secure Travel Tax Exemption Certificate.
9 Temporary Visitor coming for business or for pleasure or for reasons of health
9 B Transit Passenger
9 C Foreign Seamen
9 D Treaty Trader/Investor
9 E Foreign Government Officials (If more than 1 year secure TEC)
9 F Foreign Students
9 G Pre-Arranged Employee
47 A2 / PEZA Special Non-Immigrant Visa
47 B Refugees
APEC/ABTC APEC Business Travel Card
EO 408 Tourist/ non-visa required nationals admitted for 21 days
EO 226 Omnibus Investments Act of 1987
---SIRV Special Investors Resident Visa
EO 63 SIRV in Tourist-Related Projects and Tourist Establishments
EO 1037 Philippines Retirement Authority
---SRRV ---Special Retiree Resident Visa/ Indefinite
EO 191 Granting No-Visa Entry for initial stay of 7 Days for Chinese
/
Nationals who are holders of Macao-Portuguese Passport
EO 758/SVEG Special Visa for Employment Generation effective March 9, 2009
LOI 911 Granting No-Visa Entry for initial stay of 7 Days for Chinese
Nationals for holders of HK-British-HK-SAR Passport
PD 1034 Executives of Multinational Companies
RA 6768 / BB 1yr Balikbayan
RA 7227 Bases Conversion and Development Act of 1992
---SSIV ---Subic Special Investor Visa
---SSRV ---Subic Special Retiree's Visa
---SSWV ---Subic Special Working Visa
---SCWV ---Special Clark Working Visa
RA 7922/CEZA Cagayan Special Economic Zone
RA 9225 Dual Passport (if arrival is stamped in Philippine passport
w/ PP pax to secure TEC)
RA 9728/FWV/AFAB FAB Working Visa (Freeport Area of Bataan)
SSP Special Study Permit (Student Visa)
SWP Special Work Permit under Law Instruction 27
TVV Temporary Visitors Visa
TWP Temporary Work Permit
US Military VFA-USA NS Pecos
As mandated by the law, the taxes are divided among the Tourism Infrastructure and Enterprize Zone
Authority (TIEZA), the National Commission for Culture and the Arts (NCCA) and the Commission on
Higher Education (CHED) for use in government projects and programs.
Contacts:
Travel Tax Secretary
Address:
142 Amorsolo St., Legaspi Village, Makati City
Makati City
1229
Philippines
Email: traveltax@tieza.gov.ph
Phone: 551-9533
Fax: 463-9934
http://www.tieza.gov.ph/
TIEZA CENTRAL OFFICE
Florencio V. Abenes
Manager
/
Travel Tax Department
142 Amorsolo St., Legaspi Village,
Makati City
(behind Makati Cinema Square)
Tel. No.: (02) 551-4517
Edna E. Mangalino
Manager
Privilege Administration Division
Travel Tax Department
142 Amorsolo St., Legaspi Village
Makati City
Tel. No.: (02) 551-9533
Valid passport
Employment certificate
Valid Overseas Employment Certificate (OEC) from POEA if hired through this agency. The OEC serves
as the travel tax exemption certificate; workers do not need to go to PTA for exemption.
For those directly hired abroad, a certificate of work or employment issued by the employer and noted
by the Philippine Embassy / Consulate ot he Employment Contract authenticated by the Philippine
Embassy / Consulate.
Infants
Photocopy of passport /
Certified true copy of birth certificate
Please verify with your airline regarding their policy about bringing pets.
A person planning to bring any animal into the Philippines from abroad must apply in writing for an
import permit at the following address:
The Director
Bureau of Animal Industry
Visayas Ave., Quezon City
Philippines
Attention: Animal Health Division
Tel. No. (63 2) 966-883, (63 2) 980-971, (63 2) 926-6883, (63 2) 927-0971
Fax No. (63 2) 926-6866, (63 2) 928-2429, (63 2) 928-2836
A valid health and rabies certificate must be obtained from the agency concerned at the port of origin
shortly before shipment. The certificate will be required by the Veterinary Quarantine Officer upon arrival
at the port of disembarkation. Any pet without such a certificate will be detained by the Bureau of Animal
Industry (BAI) until cleared.
For countries declared to be rabies-free, the rabies vaccination is waived. The appropriate authorities in
the country of origin can provide this information.
For pet fishes, in lieu of a health certificate, a prior import permit must be obtained from the Bureau of
Fisheries and Aquatic Resources (BFAR).
All animals imported into the Philippines shall be subject to such quarantine and tests as may be
prescribed by the Director of Animal industry and those found to be infected with dangerous
communicable animal diseases shall immediately be condemned, killed and properly burned or buried in
the presence of a representative of the Bureau of Animal Industry at the expense of the importer.
What are the quarantine and regulatory agency restrictions and conditions to the importation
of household plants?
A Phytosanitary Certificate must be obtained from the government agency concerned at the port of
origin and presented to the Plant Quarantine Officer. Plants arriving in the country without this certificate
as well as those falling in the alert list may be detained.
The Director
Bureau of Plant Industry
692 San Andres
/
Malate, Manila
Tel. No. (63 2) 525-7857, 525-7909
Fax No. (63 2) 521-7650
For Inquiry e-mail address: buplant@yahoo.com or bpi.information@yahoo.com
Personnel Section e-mail address: bpi_personnel@yahoo.com.ph
Website: bpi.da.gov.ph