E-GOVERNANCE-TRANSPARENT ADMINISTARTIVE

GOVERNANCE[TAG]

PROJECT REPORT

Submitted by
ABINESH P 211717104003
CHARAN R 211717104026
TAMILMARAN 211717104141

in partial fulfillment for the award of the degree

of
BACHELOR OF ENGINEERING
IN
COMPUTER SCIENCE AND ENGINEERING

RAJALAKSHMI INSTITUTE OF
TECHNOLOGY ANNA UNIVERSITY:
CHENNAI 600 025
APRIL 2021

ANNA UNIVERSITY: CHENNAI 600 025

i
 BONAFIDE CERTIFICATE

Certified that this project report “E-GOVERNANCE TRANSPARENT

ADMINISTRATIVE GOVERNANCE” is the bonafide work of
“ABINESH P (211717104003),CHARAN R (211717104026),TAMILMARAN
P (211717104141)” Who carried out the project work under my supervision.

SIGNATURE: SIGNATURE:
Dr.D.C.JOY WINNIE
N.KANAGAVALLI
WISE, B.E., M.E., Ph.D,
ASSISTANT PROFESSOR
HEAD OF THE DEPARTMENT, SUPERVISOR,
Professor , Assistant Professor,
Dept. of Computer Science and
Dept. of Computer Science and
Engg.,
Engg.,
Rajalakshmi Institute of
Rajalakshmi Institute of
Technology,
Technology,
Kuthambakkam Post, Chennai -
Kuthambakkam Post, Chennai -
600 124
600124

The University viva-voce is held on .

INTERNAL EXAMINER EXTERNALEXAMINER

ii
 ACKNOWLEDGEMENT

We express our sincere gratitude to our honorable Chairperson

Dr.(Mrs.)THANGAMMEGANATHAN,M.A.,M.Phil.,Ph.D.,
Chairman Thiru.S.MEGANATHAN,B.E.,F.I.E., and vice Chairman
Dr. M. HAREE SHANKAR for their Constant encouragement to do
this project and also during the entire course period.

We thank our Principal Dr.P.K.NAGARAJAN and our Head

of the department Dr.D.C.JOY WINNIE WISE,B.E.,M.E.,Ph.D,
for their valuable suggestions and guidance for the development and
completion of this project.

Words fail to express our gratitude to our Project coordinators

L.MARIAMICHAELVISUVASAM M.E,M.B.A,Ph.D., Dr.O
PANDITHURAI,M.E., Mr.K.DHINAKARAN,M.E., and Internal
guide Dr.D.C.JOY WINNIE WISE,B.E.,M.E.,Ph.D., who took
special interest in our project and gave their consistent support and
guidance during all stages of this project.

Finally , we thank all the teaching and non-teaching faculty

members of the DEPARTMENT OF COMPUTER SCIENCE
AND ENGINEERING of our college who helped us to complete
this project.

Above all we thank our parents and family members for their
constant support and encouragement for completing this project.

iii
 ABSTRACT

The emergence of Information and Communication Technology [ICT] has

provided e-governance as a tool for faster and better communication, retrieval
of data and utilization of information to its users. This proposed model deals
with overcoming the already set challenge for e-governance and by suggesting
a system of e- governance involving decentralized approach to G2C
[Government to Citizen] model in query addressing and redressal approach
having its implementation at constituency level. The proposed system is
intended in improving inclusive growth of governance by including features
like timely report generation on government departments, hierarchical
surveillance for complaint redressing, involvement of local media and rating
the working of various government departments. Index Terms—decentralize,
egovernance, government, governance

iv
 TABLES OF CONTENTS

CHAPTER NO. TITLE PAGE NO.

ABSTRACT iv
LIST OF ABBREVIATIONS vii
LIST OF FIGURES viii

1 INTRODUCTION 1

1.1 GENERAL 1

1.2 E-GOVERNANCE ENHANCEMENT 2

1.3 CURRENT PROJECT 3

1.4 PROPOSED SYSTEM 3

2 LITERATURE SURVEY 5

2.1 CENTRALIZED PUBLIC GOVERNANCE

REDRESS AND MONITORING SYSTEM 5
[CPGRAMS]

2.2 METHODOLOGY 5

2.3 DRAWBACK OF CPGRAMS 7

3 SYSTEM DESIGN 9

3.1 DECENTRALIZED APPROACH 9

3.2 SYSTEM ARCHITECTURE OVERVIEW 10

3.3 COMPLIANT BOOKING 11

3.4 RATING 12

3.5 REPORT GENERATION 13

3.6 TABLE DESIGN 14

4 MODULE DESCRIPTION 15
v
 4.1 IMPEMENTATION TECHNOLOGIES 15

4.2 MODULE DESCRIPTION 18

4.2.1 COMPIANT BOOKING 18

4.2.2 RATING 19

4.2.3 REPORT 20

5 SYSTEM TESTING AND MAINTENANCE 21

5.1 VALIDATION TESTING 21

5.1.1 LOGIN PAGE VALIDATION 21

5.1.2 REGISTRATION FORM VALIDATION 25

6 CONCLUSION AND FUTURE ENHANCEMENT 27

6.1 CONCLUSION 27

6.2 FUTURE ENHANCEMENT 27

7 APPENDIX – DEPLOYMENT 29

COMPLAINT REGISTRATION 33

COMPLAINT TRACKING AND STATUS 37

REPORT GENERATION 42

8 REFERENCES 52

vi
 LIST OF ABBREVIATIONS

NeGP The National e-governance Plan

TRAI Telecom Regulation and Authority of India

G2B Government2buisness

G2G Government2Government

G2C Government2Citizen

CPGRAMS Centralized Public Grievance Redress and Monitoring System

DARPG Department of Administrative Reforms and Public Grievances

CSS Cascading Style Sheets

HTML Hypertext Markup Language

MVC Model-View-Controller

DAO Data Access Object

JSP Java Server Pages

SVG Scalable Vector Graphics

API Application programming interface

XUL XML User Interface Language

PHP Hypertext Pre-processor

ASP Active Server Pages

JSX JavaScript XML

JDBC Java Database Connectivity

vii
 LIST OF FIGURES

FIGURE NO. TITLE PAGE NO.

2.1 ARCHITECTURE OF CPGRAMS 7

3.1 PROPOSED TAG ARCHITECTURE 10
3.2 COMPLAINT BOOKING ARCHITECTURE 11
3.3 REPORT ARCHITECTURE 13
3.4 DATABASE TABLE DESIGN 14
4.1 SRING MVC ARCHITECTURE 16
4.2 JSP Architecture 17
4.3 COMPLAINT TABLE 18
4.4 COMPLAINT- EMPLOYEE TABLE 19
4.5 RATING TABLE 20
4.6 Employee Details 20
5.1 Employee Login Form Testing 21
5.2 EMPTY EMAIL ID TESTING 22
5.3 INCORRECT EMAIL ID TESTING 23
5.4 EMPTY PASSWORD TESTING 23
5.5 INVALID EMAIL ID TESTING 24
5.6 INVALID PASSWORD TESTING 25
5.7 EMPTY FORM TESTING 26
5.8 INVALID PHONENUMBER TESTING 26
A.1 ANONYMOUS COMPLAINT REGISTRATION 46
A.2 COMPLAINT REGISTRATION 47
A.3 COMPLAINT TRACKING AND STATUS 48
A.4 VIEW REPORT 48
A.5 REGISTERED COMPLAINT 49
A.6 CANCELLED COMPLAINT 49
A.7 ASSIGNED COMPLAINT 49
A.8 FINISHED COMPLAINT 50
A.9 DECLINED COMPLAINT 50
A.10 ADMIN REPORT 50
A.11 AUTO REPORT 51
A.12 MONTHLY REPORT 52
viii
ix