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SIU Claims Technical Advisor Similar jobs

Job ID : 5852
Apply now Claims Technical
Category : Claims
Save job Advisor, Casualty
Brand : Definity
Mississauga,
Canada

Regular/Temporary : Regular
Definity
Fulltime/Parttime : Full Time

Location : Mississauga, Canada

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Definity includes some of Canada’s most long-standing and innovative
insurance brands, including Economical Insurance, Sonnet Insurance, Family
Insurance Solutions, and Petline Insurance. With strong roots that date back
to 1871, we’ve grown to become a digital leader in the insurance industry.
We’re proud to help our clients and communities adapt and thrive in a world of
constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide
an employee experience that’s collaborative, ambitious, rewarding, and
empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C

insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we

can collaborate, build mentoring relationships, and solve complex or cross-
functional business opportunities together. Our teams work in whichever
environment best supports what they're working on and who they're working
with. We're actively reinventing our offices as welcoming workspaces that
optimize collaboration and empower leaders to use our space to strengthen
team dynamics. Our tools and processes seamlessly connect employees from
multiple locations, and our culture encourages respectful engagement and
flexibility. Leaders work with their teams to determine the right balance of on-
site and remote work that best meets the needs of their team, cross-functional
engagement, responsibilities and timelines, plus those of our customers, our
broker partners, and the company culture.

What you'll be doing?

Support in resolution of customer complaints/broker/ombudsman
Improve processes between National Operational teams and SIU 
Collaboration with Enterprise Fraud Insights, SIU Admin, Advanced Analytics
and National Operational teams
Increase visibility through participation in National and SIU huddles,
stakeholder, committee, and problem solving sessions
Reward and recognition: Acknowledge contributions and achieved milestones
of front-line staff and peer to peer. Promote use of Definity Plus. 
Cultivate and implement training and development programs: Create and
support National and SIU fraud training, streamline internal modules, vet
training material
Review emerging trends/Communicate: Fraud case law, industry fraud/crime,
support law enforcement, regulators, and other agencies to action suspicious
or fraud losses
Schedule regular meetings with SIU staff and key stakeholders to develop
action strategies against prospective performance to drive indemnity and
expense 
litigation support for SIU matters referred to legal counsel
Assist in development of protocols, guidelines, and continuous improvement
plans
Conduct internal and external audits to monitor regulatory compliance,
develop action plans to address gaps, and critically evaluate the effect of plan
to conclusion
Actively participate and contribute to corporate culture and diversity initiatives
Strengthen collaboration between departments and industry: Internal
departments - Claims, Underwriting, Actuary, Analytics, and Finance. External:
IBC/Equite

What you bring to the role?

University degree in any discipline or a college diploma in one of the following

programs: (2 year diploma from a provincially recognized and funded
community college in: Insurance, Law & Security, Loss Control or Business
Administration) or the CIP designation
A minimum of 5 years claims experience. Multi-lined claims experience
preferred but not mandatory
We also take potential into consideration. If you do not have this exact
experience, but you know you have what it takes, be sure to give us more
insight through your application and cover letter

We also take potential into consideration. If you don’t have this exact
experience, but you know you have what it takes, be sure to give us more
insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it: 

Hybrid work schedule for most roles

Company share ownership program
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation
surgery, access to BIPOC counsellors, access to programs for working
parents
Wellness and recognition programs
Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility.

If you require accommodation at any time during the recruitment process,
please let us know by contacting: hrsharedservices@economical.com
(mailto:hrsharedservices@economical.com)

Background checks

This role requires successful clearance of a background check (including

criminal checks and leadership references).

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© 2022 Definity. All rights reserved. All Definity Financial intellectual property, including but not limited to
DEFINITY™ and DEFINITY FINANCIAL™ family of trademarks, tradenames, and logos are owned by
Economical Mutual Insurance Company. All other intellectual property is the property of their respective
owners.
Definity Financial Corporation includes the following companies: Definity Financial Corporation,
Economical Mutual Insurance Company, The Missisquoi Insurance Company, Perth Insurance Company,
Waterloo Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline
Insurance Company.