CHAPTER-IV

DATA ANALYSIS
 CHAPTER -IV
DATA ANALYSIS AND INTERPRETATION
Table 4.1
1) gender:
NO.OF
S.NO Gender PERCENTAGE
RESPONDENTS
1 Male 37 74

2 Female 13 26

3 Total 50 100

100

90

80

70

60

50 NO.OF RESPONDENTS
PERCENTAGE
40

30

20

10

0
yes no Total
1 2 3

INTERPRETTION ;
The above diagram describes that 74% of the respondents are male and 26% of the
respondents are female
2) age:
Table 4.1
NO.OF
RESPONDEN PERCENTAG
S.NO Age TS E
1 20-25 5 10
2 26-35 24 48
3 36-45 16 32
4 Above 50 5 10
5 total 50 100

100
90
80
70
60
50
NO.OF RESPONDENTS
40
PERCENTAGE
30
20
10
0
yes no NO.OF RESPONDENTS
1 Total
2
3

INTERPRETION;
The above diagram describes that 10% of the respondents age was 20-25 48% of the
respondents age 26-35 years. 32% of the respondents 36-45 years. 10% of the
respondents age 50 above.
3) Monthly income :
Table 4.3

NO.OF
RESPONDEN PERCENTA
S.NO Income TS GE
10000-
1 20000 19 38
21000-
2 30000 15 30
31000-
3 50000 12 24
Above-
4 0000 4 8
5 total 50 100

160

140

120

100

80 PERCENTAGE
60 NO.OF RESPONDENTS

40

20

0
yes no Total
1 2 3

INTERPRETATION:
The above diagram describes that 38% of the respondents are (10000-20000) in the opportunities
to do work. 30% of the respondents are (21000-30000)in the opportunities to do work. 24% of the
 respondents are (31000-50000)in the opportunities to do work. 8% of the respondents are
(above50000) in the opportunities.

4) Are new parts included when repairing your bike?

Table 4.4

Repai NO.OF
S.N ring RESPOND PERCENT
O bike ENTS AGE
1 yes 38 76
2 no 12 24
3 Total 50 100

100
90
80
70
60
50
NO.OF RESPONDENTS
40
PERCENTAGE
30
20
10
0
yes NO.OF RESPONDENTS
1 no
2 Total
3

INTERPRETTION ;
The above diagram describes that 76% of the respondents are yes and 24% of the
respondents are no .
5) occupation :
Table 4.5

NO.OF
RESPONDEN PERCENTAG
S.NO Occupation TS E
Government
1 employee 20 40
Private
2 employee 11 22
3 Self-employee 15 32
4 Professional 4 6
5 total 50 100

120

100

80

60 NO.OF RESPONDENTS
PERCENTAGE
40

20

0
yes no Total
1 2 3
INTERPRETATION:
The above diagram describes that 40% of the respondents are government employee in the
opportunities to do work. 22% of the respondents are private employee in the opportunities to do
work. 32% of the respondents are self employee in the opportunities to do work. 6% of the
respondents are professional.

6) After you get your bike service will you introduce this service to others?
Table 4.6
NO.OF
S.N Servic RESPONDE PERCENT
O e NTS AGE
1 yes 41 82
2 no 9 18
3 Total 50 100

100
1 yes

50

NO.OF RESPONDENTS
0 PERCENTAGE

3 Total 2 no

INTERPRETTION ;
The above diagram describes that 82% of the respondents are Yes and 18% of the
respondents are No.

7) Is quality oil changed when your bike is repaired ?

Table 4.7

Bike NO.OF
S.N repai RESPOND PERCENT
O red ENTS AGE
1 Yes 41 82
2 No 9 18
3 Total 50 100

160

140

120

100

80 PERCENTAGE
NO.OF RESPONDENTS
60

40

20

0
yes no Total
1 2 3
INTERPRETTION ;
The above diagram describes that 82% of the respondents are yes and 18% of the
respondents are No.

8) Do they deliver your two-wheeler on time when you drop it for service?

Table 4.8

NO.OF
Two- RESPONDEN PERCENTA
S.NO wheeler TS GE
1 yes 38 76
2 no 12 24
3 Total 50 100
 Total
3

no NO.OF RESPONDENTS
2

PERCENTAGE

yes
1

0 % 10 % 20 % 3 0 % 4 0 % 5 0 % 6 0 % 70 % 80 % 9 0 % 0 0 %
1

INTERPRETTION ;
The above diagram describes that 76% of the respondents are yes and 24% of the
respondents are no.

9) water service for your bike is so satisfying for you at dharam TVS centre?

Table 4.9
NO.OF
RESPONDE PERCENTA
S.NO TVS centre NTS GE
1 Highly satisfied 6 12
2 Satisfied 13 26
3 Neutral 8 16
4 Highly dissatisfied 18 36
5 Dissatisfied 5 10
 6 total 50 100

160
140
120
100
80
60
40
20
0 PERCENTAGE
NO.OF RESPONDENTS
Highly satisfied

Satisfied

Neutral

Highly dissatisfied

Dissatisfied

total

1 2 3 4 5 6

INTERPRETATION:
The above diagram describes that 12% of the respondents are ice cream in the opportunities to do
work. 26% of the respondents are milk shack in the opportunities to do work. 16% of the
respondents are milk verity in the opportunities to do work. 46% of the respondents are milk sweet
items in the opportunities. 10% o f the dissatisfied in the respondents.

10) what are the service improvement you are requesting from sir dharam TVS?
Table 4.10

NO.OF
RESPONDENT PERCENTAG
S.NO Dharam TVS S E
1 Timely service 22 44
2 Reliable service 14 28
Less labor
3 charges 14 28
4 total 50 100
 12

10

Series2
6
Series4
Series6
4

0
0 2 4 6 8 10 12

INTERPRETATION:
The above diagram describes that 44% of the respondents are timely service in the opportunities to
do work. 28% of the respondents are reliable service in the opportunities to do work. 28% of the
respondents are less labour charges in the opportunities to do work.

11) how do you rate service performance of dharma TVS?

Table 4.11
performanc NO.OF PERCENTAG
S.NO e RESPONDENTS E
1 good 22 44
2 very good 14 28
3 average 9 18
 4 bad 5 10
5 total 50 100

1
2
3
4
5
6

INTERPRETATION:
The above diagram describes that 44% of the respondents are timely service in the opportunities to
do work. 28% of the respondents are reliable service in the opportunities to do work. 18% of the
respondents are less labour charges in the opportunities to do work. 10% of the respondents are
less labour charge in the opportunities to do work.

12) sate the level of satisfaction for the service provided dharam TVS?

Table 4.12

NO.OF PERCENTAG
S.NO satisfaction RESPONDENTS E
1 highly satisfied 17 34
2 satisfied 14 28
3 neutral 11 22
 4 highly dissatisfied 5 10
5 dissatisfied 3 6
6 total 50 100

100
90
80
70
60
S.NO
50 TVS centre
40 NO.OF RESPONDENTS
PERCENTAGE
30
20
10
0 NO.OF RESPONDENTS
1 2 3 S.NO
4 5 6

INTERPRETATION:

The above diagram describes that 34% of the respondents are highly satisfied in the opportunities
to do work. 28% of the respondents are satisfied in the opportunities to do work. 22% of the
respondents are neutral in the opportunities to do work. 10% of the respondents are highly
dissatisfied in the opportunities to do work. 6% of the respondents are dissatisfied in the
opportunities to so work.

13) When did you owned TVS vehicle ?

Table 4.13

NO.OF PERCENTAG
S.NO TVS vehicle RESPONDENTS E
1 6 month 19 38
2 1-2 years 15 30
3 3-4 years 9 18
 4 4-5 years 7 14
5 total 50 100

NO.OF RESPONDENTS

1 Highly satisfied
2 Satisfied
3 Neutral
4 Highly dissatisfied
5 Dissatisfied

INTERPRETATION:

The above diagram describes that 38% of the respondents are 6 months in the opportunities to do
work. 30% of the respondents are 1-2 years in the opportunities to do work. 18% of the
respondents are 3-4 years in the opportunities to do work. 14% of the respondents are 4-5 years in
the opportunities to do work

14) which model do ou aware that presently available in the TVS ?

Table 4.14

availabl no of percentag
S.no e respondents e
1 XL 100 11 22
2 scooty 9 18
3 jupiter 7 14
4 ntorq 6 12
 5 sport 5 10
6 radeon 4 8
7 star city 3 6
8 apache 3 6
9 ronin 2 4
10 TOTAL 50 100

PERCENTAGE
120

100

80
PERCENTAGE
60

40

20

0
0 2 4 6 8 10 12

INTERPRETATION:
The above diagram describes that 22% of the respondents are XL 100 in the
opportunities to do work. 18% of the respondents are Scooty in the opportunities to do
work. 14% of the respondents are Jupiter in the opportunities to do work. 12% of the
respondents are ntorq in the opportunities to do work. 10% of the respondents are
sport in the opportunities to so work. 8% of the respondents are radeon in the
opportunities to do work. 6% of the respondents are star city in the opportunities to do
work. 6% of the respondents are apache in the opportunities to do work. 4% of the
respondents are ronin in the opportunities to do work.

15) after test ride what do feel about the driving comfort of sri dharam TVS ?

Table 4.15

no of
S.no test drive respondents percentage
1 highly satisfied 15 30
2 satisfied 14 28
3 neutral 10 20
4 highly dissatisfied 6 12
5 dissatisfied 5 10
 6 total 50 100

100
90
80
70
60
50
40
30
20
10 NO.OF RESPONDENTS
0 PERCENTAGE
NO.OF RESPONDENTS
Highly satisfied
Satisfied
Neutral
Highly dissatisfied
Dissatisfied
total

1 2 3 4 5 6

INTERPRETATION:

The above diagram describes that 30% of the respondents are highly satisfied in the opportunities
to do work. 28% of the respondents are satisfied in the opportunities to do work. 20% of the
respondents are neutral in the opportunities to do work. 12% of the respondents are highly
dissatisfied in the opportunities to do work. 10% of the respondents are dissatisfied.

16) are you satisfied with the pickup and performance of the vehicle after test
ride?
Table 4.16
 NO.OF
RESPONDENT PERCENTAG
S.NO Test drive S E
1 yes 41 82
2 no 9 18
3 Total 50 100

100
1 yes

50

NO.OF RESPONDENTS
0 PERCENTAGE

3 Total 2 no

INTERPRETTION ;
The above diagram describes that 82% of the respondents are Yes and 18% of the
respondents are No.

17) are you satisfied with the service charge of sri dharam TVS auto centre?
Table 4.17
 Service NO.OF
S.NO charge RESPONDENTS PERCENTAGE
1 Very high 22 44
2 High 14 28
3 Medium 5 10
4 low 5 10
5 Very low 4 8
6 total 50 100

100
90
80
70
60
50
40
30
20
10 NO.OF RESPONDENTS
0 PERCENTAGE
Highly satisfied

NO.OF RESPONDENTS
Satisfied
Neutral
Highly dissatisfied
Dissatisfied
total

1 2 3 4 5 6

INTERPRETATION:
The above diagram describes that 44% of the respondents are very high in the opportunities to do
work. 28% of the respondents are high in the opportunities to do work. 18% of the respondents are
medium in the opportunities to do work. 10% of the respondents are low in the opportunities to do
work. 8% of the respondents very low in the opportunities to do work.

18) do you comfortable with service the bike ?

Table 4.18
 NO.OF
Comfortabl RESPONDENT PERCENTAG
S.NO e to service S E
1 yes 41 82
2 no 9 18
3 Total 50 100

12

10

6 Series2
Series4
4

0
0 2 4 6 8 10 12

INTERPRETTION ;
The above diagram describes that 82% of the respondents are Yes and 18% of the
respondents are No.

19) Is TVS spare parts are easily available at every place ?

Table 4.19

availab NO.OF
le for RESPONDEN PERCENTA
S.NO place TS GE
1 yes 35 70
2 no 15 30
3 Total 50 100

NO.OF RESPONDENTS

1 Highly satisfied
2 Satisfied
3 Neutral

INTERPRETTION ;
The above diagram describes that 70% of the respondents are Yes and 30% of the
respondents are No.

20) are you satisfied with any of the free service ?

Table 4.20
 NO.OF
RESPONDENT PERCENTAG
S.NO Free service S E
1 First service 22 44
2 Second service 14 28
3 Third service 14 28
4 total 50 100

12

10

Series2
6
Series4
Series6
4

0
0 2 4 6 8 10 12

INTERPRETATION:
The above diagram describes that 44% of the respondents are first service in the opportunities to
do work. 28% of the respondents are second service in the opportunities to do work. 28% of the
respondents are third service in the opportunities to do work.