Professional Documents
Culture Documents
Untitled
Untitled
Learn Everyday
😊
https://www.linkedin.com/in/divasgupta
/
https://www.instagram.com/divasgupta
/
https://www.youtube.com/@divasgupta1
3
1. Public Speaking
2. Business Communication
3. Interviews
4. Frequently Asked Questions
4
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 4
5
#1.
F.O.P.S.
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 5
6
What’s that?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 6
7
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 7
8
2. Observe yourself –
3. Learn in a group –
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 10
11
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 11
12
These are some of the best ways you can start your
public speaking journey. Always remember that:
“The secret to getting ahead is getting started”
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 12
13
#2.
Tips on Public
Speaking
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 13
14
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 14
15
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 15
16
4. Remember to breathe
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 16
17
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 17
18
#3.
How can you sound
more confident?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 18
19
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 20
21
4. Slow Down
6. Smile!
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 21
22
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 22
23
#4.
Body Language
mistakes you might be
doing
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 23
24
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 24
25
1. Crossed leg/arms
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 25
26
Avoid it!
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 26
27
7. Fidgeting
Don't do it at all!
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 27
28
10. Yawning
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 28
29
#5.
Importance of Eye
Contact
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 29
30
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 31
32
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 32
33
#6.
How to use VOICE
MODULATION to make
your speech
interesting!
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 33
34
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 34
35
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 35
36
Example:
“Let me talk about a topic which is never picked
by anyone. The topic is Mental Health”
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 36
37
Example:
“Let me talk about a topic which is never picked
by anyone. The topic is Mental Health”
4. Show Enthusiasm
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 37
38
#7.
How can you open
your speech
differently?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 38
39
Haha!
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 39
40
Example:
“The worst part about WFH is..."
"I love to see people...."
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 40
41
Example:
If your speech is about sharing your traveling
experience
Example:
"What if you could easily approach your crush?"
"What if gravity suddenly ceases to exist?"
"Did you know that hot water will turn into ice
faster than cold water?"
"One-third of adults still sleep with a comfort
object."
Example:
Remember that –
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 43
44
#8.
Are you scared of
delivering an
Impromptu Speech
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 44
45
Don't worry!
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 45
46
Example:
Point - This new deal will be profitable for our company.
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 46
47
Example:
Cause - The company's reputation is suffering because of
lacking high-skilled employees.
Example:
Past - In the past, our company had 100 customers from
this region.
4) 5 W’s Method
5) Storytelling
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 48
49
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 49
50
#9.
Do you use a lot of
filler words?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 50
51
These words help you to buy some time while you think
about the rest of the sentence. We all use filler words in
everyday conversations.
For instance,
"I am literally so tired of this work schedule"
or
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 51
52
• Uh: "Please, can you, uh, see that the email is sent?"
For example:
“I have errr… two more assignments to complete.”
Instead of saying:
"Your dress is looking dull."
Say:
"Well, your dress, um, is looking a little dull.”
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 54
55
4. Use filler words when you are not sure about the
answer
For example:
“What’s your yearly package?”
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 55
56
For example:
“It was an insightful seminar, you know?”
Now that you know when you can use filler words,
let's see how you can avoid using too many filler
words in your conversation.
#10.
How to have more
meaningful
conversations
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 57
58
B: "Nothing much"
A: "Oh! okay"
A: "Nothing much"
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 58
59
Here are 5 tips that can help you keep the small talk
aside and have meaningful conversations instead.
1) Be interested
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 59
60
3) Listen more
person is saying.
You can show that you genuinely care for the other
person by responding and reflecting on their
words.
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 62
63
#11.
How to become a
better storyteller?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 63
64
The suffering, the thrill, and the feelings are all the
outcomes of excellent storytelling abilities!
Well, here are a few points that even you can use to
become a great storyteller:
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 65
66
Example:
"The ringing of the bell could be heard from the
distant green hill."
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 66
67
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 67
68
#12.
How to become a
great Public Speaker?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 68
69
2) Keep practicing
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 70
71
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 71
72
If you have read this eBook till here, it means you want
to become a public speaker! I hope these points will
help you.
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 72
73
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 73
74
#13.
How can you deliver
your Office
Presentations
Effectively
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 74
75
No, right!
No!
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 75
76
4) Arrive early
6) Incorporate storytelling
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 78
79
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 79
80
#14.
Phrases to use during
Office Presentations
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 80
81
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 81
82
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 82
83
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 84
85
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 85
86
• As an example...
• To demonstrate my point...
• As an illustration...
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 86
87
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 87
88
#15.
Phrases That You
Should Definitely
Avoid at Your work
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 88
89
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 89
90
Why?
It might show that you are not an expert and you don't
believe in yourself.
Instead, say:
"In my experience"
Or
"In my knowledge."
Why?
Instead, say:
Or
Why?
Instead, say:
Why?
Instead, say:
Why?
Instead, say:
Why?
Instead, say:
Why?
The word 'try' can show that you most probably would
not do it.
After all,
"Do. Or do not. There is no try.’- Jedi Master, Yoda.
Instead, say:
Why?
Say:
"Thank you for taking the time to answer my
question."
Why?
Instead, say:
"I disagree and here’s why ... what do you think?"
Why?
Instead, say:
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 95
96
#16.
How to Structure
Professional Emails
like a Pro?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 96
97
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 97
98
2) Basic elements
Pro tip- Make sure that all these elements are given
proper attention before sending the send button.
May be, you may draft an email using these tips and
send me an email. I would be happy to read it!
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 100
101
#17.
Phrases You Should
Definitely Avoid in
Professional Email
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 101
102
Why?
Instead, write:
Why?
Instead:
Why?
Why?
Instead:
Why?
Instead, write:
Why?
Why?
Instead, write:
‘Let me get into the details of the situation/issue before
I can provide you with a solution.'
Why?
Example:
Don't write: "There is a problem with the application."
Write: "Our team is working towards upgrading the
application."
Why?
It shows that you are really in need of the favour and
can't accept a no.
Instead, write:
Why?
Instead, write:
Take-away message:
Avoid these words in your email messages and you’ll see
that it will help you in getting a positive response and
leave a good impression on the receiver.
After all:
"Every email is a customer survey of your target market,
by testing they vote on what resonates best with them"
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 107
108
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 108
109
#18.
How to read an
Interviewer’s mind?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 109
110
But, do you know that you are not the only one who
might be thinking of thousands of things during the
interview.
So, make sure you strike the right balance and know
that it is more than words that the interviewer is looking
for.
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 111
112
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 114
115
#19.
How to remain
authentic during
interviews?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 115
116
understand!
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 118
119
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 120
121
#20.
How to prepare for an
Interview?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 121
122
At some points, you will feel high that you have made it.
On other points, you will feel like you have not prepared
enough.
Block your right nostril with your thumb and inhale only
through your left nostril.
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 124
125
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 125
126
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 126
127
#21.
Frequently Asked
Questions
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 127
128
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 129
130
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 131
132
Yes, this does not mean that one shouldn’t aim for
excellence, there’s a big difference between
excellence and perfection.
People who strive for excellence work on the
philosophy of constant improvement and refinement.
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 133
134
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 134
3. Divas, you said that make mistakes, then only you
would learn, but the great speakers make no
mistakes! What should I do?
Or
So don’t do that.
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 137
138
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 138
6. Any important tips that you would like to give to
beginners?
speaking?
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 140
https://www.linkedin.com/in/divasgupta/ 141
https://www.instagram.com/divasgupta/
https://www.youtube.com/@divasgupta1
© copyrighted | Divas Gupta | No part of this publication may be reproduced in any form or by any means without the
written permission of the copyright owner www.divasgupta.com 141
142