CBC Global Techno Hub Final

COMPETENCY
BASED CURRICULUM
Sector:
ELECTRONIC SECTOR
Qualification:
COMPUTER SYSTEMS SERVICING NC II

GLOBAL TECHNO HUB LEARNING CENTER
400 GEN. HIZON AVE. CITY OF SAN FERNANDO, (P)
TESDA-OP CO-01-F11
1
(Rev.No.00-03/08/17)
COMPETENCY-BASED CURRICULUM
A. COURSE DESIGN
COURSE TITLE: COMPUTER SYSTEMS SERVICING
NOMINAL DURATION 377 HOURS
QUALIFICATION LEVEL NC II
COURSE DESCRIPTION
This course is designed to develop & enhance the knowledge, skills, & attitudes of a
Computer Systems Service Technician, in accordance with industry standards. It
covers the basic and common competencies in addition to the core competencies
such as installing and configuring computers systems, set-up computer networks
and servers and maintaining and repairing computer systems and networks.
TRAINEE ENTRY REQUIREMENTS
Trainees or students wishing to gain entry into this course should possess the
following requirements:
 Can communicate either oral or written.

 Must pass the trainability/aptitude test.
 Must have finished 10 years of basic education or Alternative Learning
System (ALS) equivalent
 Must be able to communicate both orally and in writing
This list does not include specific institutional requirements such as educational
attainment, appropriate work experience, and others that may be required of the
trainees by the school or training center delivering the TVET program.
2
COURSE STRUCTURE
BASIC COMPETENCIES
(37 hours)
Nominal
Unit of Competency Module Title Learning Outcomes
Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey

workplace workplace workplace information
communication communication 1.1.2 Perform duties following
6 Hours
workplace instructions
1.1.3 Complete relevant work-

related documents
2. Work in a team 2.1 Working in a 2.1.1 Describe team role and

environment team environment scope.
2.1.2 Identify one’s role and

responsibility within 3 Hours
team.
2.2.3 Work as a team member
3. Solve/Address 3.1Solving/ 3.1.1 Identify routine problems

general workplace Addressing
3.1.2 Look for solutions to
4 Hours
problems general workplace
routine problems
problems
3.1.3 Recommended solutions
to problems
4. Develop career and 4.1 Developing 4.1.1 Manage one’s emotion

life decision career and life
4.1.2 Develop reflective
decision
practice 3 Hours
4.1.3 Boost self-confidence and

develop self-regulation
5. Contribute to 5.1 Contributing to 5.1.1 Identify opportunities to 3 Hours
3
workplace workplace do things
innovation innovation
5.1.2 Discuss and develop
ideas with others
5.1.3 Integrate ideas for change

in the workplace
6. Present relevant 6.1 Presenting 6.1.1 Gather data/ information

relevant
6.1.2 Assess gathered data/
information 8 Hours
6.1.3 Record and present

information
7. Practice 7.1 Practicing 7.1.1 Identify OSH

Occupational occupational compliance
safety and health safety and health requirements
policies and policies and 4 hours
7.1.2 Perform tasks n
procedure procedure
accordance with
relevant OSH policies
and procedure
8. Exercise efficient 8.1 Exercising 8.1.1 Identify the efficiency and

and effective efficient and effectiveness or
sustainable effective resource utilization
practices in the sustainable
8.1.2 Determine causes of
worskplace practices in the
inefficiency and/or
workplace 3 hours
ineffectiveness or
resources utilization
8.1.3 Convey inefficient and

ineffective
environmental practices
9. practice 9.1 Practicing 9.1.1 Apply entrepreneurial 4 hours

entrepreneurial entrepreneurial workplace best practice
skills in the skills in the
9.1.2 Communicate
workplace workplace
entrepreneurial
workplace best
4
practices
9.1.3 Implement cost-effective

operations
COMMON COMPETENCIES
(80 hours)
Unit of Nominal
Module Title Learning Outcomes
Competency Duration
1. Apply Quality 1.1 Applying 1.1.1 Assess quality of received

Standards Quality materials
Standards
1.1.2 Assess own work
1.1.3 Engage in quality

10 Hours
improvement
2. Perform 2.1 Performing 2.1.1 Plan and prepare for task

Computer Computer to be taken undertaken
Operation Operation
2.1.2 Input data into computer
2.1.3 Access information using

computer
2.1.4 Produce output/ data 20 Hours

using computer system
2.1.5 Use basic functions of a

www-browser to locate
information
2.1.6 Maintain computer

equipment and systems
3. Perform 3.1Perform 3.1.1 Select measuring 10 hours
Mensuration Mensuratio
5
and Calculation n and instruments
Calculation 3.1.2Carry out measurement
and calculation
3.1.3 Maintain measuring
instruments
4. Prepare and 4.1 Preparing 4.1.1 Identify different kinds of
Interpret and technical drawings
Technical Interpreting 4.1.2 Interpret technical drawing
Drawings Technical 4.1.3 Prepare/make changes on
10 hours
Drawings electrical/electronic schematic
and drawings
4.1.4 Store technical drawings
and equipment/ instruments
5. Use Hand 5. Using Hand 5.1.1 Plan and prepare for task
Tools Tools to be undertaken
5.1.2 Prepare hand tools
10 Hours
5.1.3 Use appropriate hand
tools and test equipment
5.1.4 Maintain hand tools
6. Terminate and 6.1 6.1.1 Plan and prepare for
Connect Terminating termination/connection of
Electrical wiring and electrical wiring/electronic
and Electronic Connecting circuits
Circuit Electrical 6.1.2 Terminate/connect
10 Hours
wiring and electrical wiring/electronic
Electronic circuits
Circuit 6.1.3 Test termination/
connection of electrical
wiring /electronics circuits
7. Test electronic 7.1 Testing 7.1.1 Determine criteria for 10 Hours
components electronic testing electronics components
components 7.1.2 Plan an approach for
component testing
7.1.3 Test components
6
7.1.4 Evaluate the testing
process
CORE COMPETENCIES
(160 hours)
Unit of Nominal
Competency Duration
1. Install and 1.1 Installing 1.1.1 Assemble computer

configure and configuring hardware
computer computer
1.1.2 Prepare Installer
systems systems
1.1.3 Install operating
system and drivers for
40 Hours
peripherals/ devices.
1.1.4 Install application
software
1.1.5 Conduct testing and
documentation
2. Set-up 2.1 Setting-up 2.1.1 Install network cables 40 Hours

computer computer
2.1.2 Set network
networks networks
configuration
2.1.3 Set router/Wi-Fi/
wireless access
point/repeater configuration
2.1.4 Inspect and test the
configured computer
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networks
3. Set-up 3.1 Setting-up 3.1.1 Set-up user access

Computer Computer
3.1.2 Configure network
Servers Servers
services
45 hours
3.1.3 Perform testing,
documentation and pre-
deployment procedures
4. Maintain and 4.1 Maintaining 4.1.1 Plan and prepare for

repair computer and repairing maintenance and repair
systems and computer
4.1.2 Maintain computer
networks systems and
systems and networks
networks
4.1.3 Diagnose faults of
computer systems
4.1.4 Rectify/correct defects 35 hours
in computer systems and

networks
4.1.5 Inspect and test the
computer systems and
networks
Elective Competencies
Unit of Nominal
Competency Duration
NA NA NA NA
8
SUPERVISED INDUSTRY LEARNING (SIL)
(100 hours)
Unit of Nominal
Competency Duration
Install and Configure 100

Computer Systems
Setup Computer
Supervised Supervised Network

Industry Industry Setup Computer
Learning Learning Servers
Maintain and Repair

Computer Systems and
Networks
Assessment Method: Assesment will done through face to face method

utilizing:
 Written examination
 Demonstration
 Oral questioning
 Observation
 Interview
Course Delivery: The training will be conducted through a face to face

method utilizing :
 Lecture
 Group discussion
 Demonstration
 Hands-on/Practical application
 Video Presentation
 Modular instruction
LIST OF TOOLS, EQUIPMENT AND MATERIALS
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Recommended list of tools, equipment, and materials for the training of 25 trainees
for Computer Systems Servicing – NC II
Qty TOOLS Qty * EQUIPMENT Qty MATERIALS
10 Screwdriver 10 Desktop 400 RJ 45

pieces (standard) units Computer pcs.
10 Screwdriver 10 Laptop 25 Modular box

pieces (Philips) units computer/Net pcs. (RJ45)
book
10 Long nose 10 Computers 20 Raceway or

pieces pliers units for server pcs. Slotted PVC
1.5” x 1.5” x
48”
10 Mechanical 10 Server 1 box UTP cable

pieces pliers units cabinet/Fram (CAT 6)
e
10 sets Allen wrench 20 pcs Patch panel 1 can Contact

(24 or 48- cleaner
ports)
10 Crimping tools 10 Working 1 Whiteboard

pieces sets tables piece
10 Soldering iron 1 unit Internet 1 Filler (lead-

pieces subscription spool free)
(at least 50
MBPS)
10 Solder sucker 10 Uninterruptibl 4pcs Fiber optic

pieces units e Power cable 2
Supply (UPS) meters
(terminated)
5 Wire stripper 10 Hub / Switch

pieces unit
10
1 unit Portable 1 unit Managed
electric hand switch
drill
1 set Drill bit 1 unit Network

controller
5 sets Precision 10 Router with

screw drivers units Wi-Fi
10 pcs Anti-static 10 Wireless

devices units Access Point
5 pcs Flash 1 unit PC Video

light/Head camera/ Web
mounted light camera
10 Can of 2 units External

cans or Compressed optical drive
unit Air or Small
Portable
Vacuum
10 pcs Impact 1 unit USB External

punchdown HDD, 3.5
tool closure
1 unit Hot Air 1 unit USB External

Soldering HDD, 2.5
closure
1 unit Clean Brush 1 unit USB External

HDD, All-in-
one External
enclosure
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1 unit Network
Attached
Storage
(NAS) HD -
unit
1 unit 3-in1 Printer

with Wireless
Access
10 Flash disk /
pieces Memory stick
10 Electronic
units tester VOM
5 units LAN Cable

tester
1 unit KVM Switch
* Minimum quantity recommended for a Class size of 25 trainees
QUANTITY INSTALLERS / SOFTWARE
10 units Desktop OS (Windows 7 and up-volume license for

proprietary software)
1 unit Network OS (Windows Server 2008 and up-license

for proprietary software)
10 units Office productivity software (license for proprietary

software)- FREE Version acceptable
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10 units Anti-virus (license for proprietary software) – or
FREE version acceptable
10 units Disk utility software - FREE version acceptable
10 units Virtualization software (license for proprietary

software) - FREE version acceptable
10 units Disk creator software (Bootable USB Image

Creator) - FREE version acceptable
10 units Disk image software (Image for recovery system) -

FREE version acceptable
NOTE: For free Open source systems users - Institutions should own at least
one (1) valid license for the following: Desktop OS, Network OS, Office
Productivity Software and Antivirus.
QUANTITY RESOURCES / MANUALS
26 pieces Motherboard’s manual and installer
10 pieces Device driver installer
1 lot Assorted Computer book, PC Magazines and journals
1 liter Alcohol (isopropyl 70%)
TRAINING FACILITIES
The Computer Systems Service Workshop must be in an infrastructure facility that is
generally accepted to industry standards and practice. Based on class size of
minimum of 25 student/trainees the space requirements for the teaching/ learning
and circulation areas are as follows:
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TEACHING / SIZE AREA TOTAL AREA
LEARNING AREAS (in METER) (in Sq. Meters) (in Sq. Meters)
 Laboratory
and/or lecture 6x8 48 48
area
 Storage area 2x2 4 4
 Learning
4x5 20 20
resource center
 Equipment
20 20
circulation area
Total Workshop Area: 92
TRAINERS QUALIFICATION
 Holder of National TVET Trainer’s Certificate (NTTC) Level 1 in Computer
Systems Servicing NC II
 *Must have at least 2 years relevant job/industry experience.
MODULE OF INSTRUCTION
BASIC COMPETENCIES
UNIT OF COMPETENCY: PARTICIPATE IN WORKPLACE COMMUNICATION
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MODULE TITLE : Participating in Workplace Communication
MODULE DESCRIPTOR: This module covers the knowledge, skills and
attitudes
required to gather, interpret and convey information in response to
workplace requirements.
NOMINAL DURATION : 10 hours
SUMMARY OF LEARNING OUTCOMES:
LO 1. Obtain and convey workplace information

LO 2. Perform duties following workplace instructions
LO 3. Complete relevant work- related documents
LEARNING OUTCOME 1: OBTAIN AND CONVEY WORKPLACE INFORMATION
Assessment
Assessment Criteria Contents Condition Methodologies
Method
Effective verbal The following Group Competency

Specific and relevant
and nonverbal resources in this unit
information is
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communication should be discussion may be
accessed from
provided: assessed
appropriate sources.
Different modes Interaction through:
of communication Fax machine
Effective questioning, Lecture Demonstratio
active listening and Medium of n with oral
speaking skills are communication in Telephone Reportorial questioning
used to gather and the workplace
convey information Interview
Organizational Notebook
policies Written test
Appropriate medium is Writing
used to transfer Communication materials
information and ideas. procedures and Third-party
systems report
Computer
Appropriate non- Lines of with Internet
verbal communication Communication connection
is used.
Technology
relevant to the
Appropriate lines of enterprise and
communication with the individual’s
superiors and work
colleagues are responsibilities
identified and
followed.
Workplace
etiquette
Defined workplace
procedures for the Following simple
location and storage spoken language
of information are
used. Performing
routine workplace
duties following
simple written
notices
Participating in
workplace
meetings and
discussions
Preparing work
related
documents
Estimating,
calculating and
recording routine
workplace
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measures
Relating/
Interacting with
people of various
levels in the
workplace
Gathering and
providing basic
information in
response to
workplace
requirements
Basic business
writing skills
Interpersonal
skills in the
workplace
Active-listening
skills
LEARNING OUTCOME 2: PERFORM DUTIES FOLLOWING WORKPLACE

INSTRUCTIONS
Assessment Assessment
Contents Condition Methodologies
Criteria Method
Written notices Effective verbal and The Competency in

Group
and instructions non-verbal following this unit may
discussion
are read and communication resources be assessed
interpreted in should be Interaction through:
accordance with Different modes of provided: Lecture
organizational communication Demonstration
guidelines Fax machine Reportorial with oral
Medium of Telephone questioning
Routine written communication in the Notebook
instruction are workplace Interview
followed based
on established Organizational/ Writing
procedures Workplace policies materials Written test
Feedback is Communication
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given to procedures and Computer Third-party
workplace systems with Internet report
supervisor connection
based Lines of communication
instructions/
information Technology relevant to
received the enterprise and the
individual’s work
Workplace responsibilities
interactions are
conducted in a Effective questioning
courteous techniques (clarifying
manner and probing)
Where Workplace etiquette

necessary,
clarifications Following simple
about routine spoken instructions
workplace
procedures and Performing routine
matters workplace duties
concerning following simple written
conditions of notices
employment are
sought and
Participating in
asked from
workplace meetings and
appropriate
discussions
sources
Completing work-
Meetings
related documents
outcomes are
Estimating, calculating
interpreted and
and recording routine
implemented
workplace measures
Relating/ Responding to
people of various levels
in the workplace
Gathering and providing
information in response
to workplace
requirements
Basic
questioning/querying
Skills in reading for

information
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Skills in locating
LEARNING OUTCOME 3: COMPLETE RELEVANT WORK –RELATED

DOCUMENTS
Criteria Method
Range of Required The Competency in

Group
forms relating Knowledge: following this unit may
to conditions Effective resources discussion be assessed
of employment verbal and should be through:
are completed non-verbal provided: Interaction
accurately and communication Demonstration
legibly Fax Lecture with oral
Different modes machine questioning
Workplace of Reportorial
data is communication Interview
recorded on Telephone
Workplace
standard forms and Written test
workplace documents Notebook
forms and
documents Organizational/ Third-party
Workplace Writing report
Errors in policies materials
recording Communication
information on procedures
and systems
Computer
forms/ with
documents are Technology Internet
identified and relevant to the connection
acted upon enterprise and the
individual’s work
Reporting responsibilities
requirements
to supervisor
are completed Required Skills:
according to Completing
organizational work- related
guidelines documents
. Applying
operations of
addition,
19
subtraction,
division and
multiplication
Gathering and
providing
information in
response to
workplace
requirements
Effective record
keeping skills
QUALIFICATION : COMPUTER SYSTEMS SERVICING NCII

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT
MODULE TITLE : WORKING IN A TEAM ENVIRONMENT
MODULE DESCRIPTOR : This module covers the skills,
knowledge and attitudes to identify one’s roles and
responsibilities as a member of a team.
NOMINAL DURATION: 10 hours
LEARNING OUTCOMES:
Upon completion of this module the students/trainees must be able to:
LO1. Describe team role and scope

LO2. Identify one’s role and responsibility within a team
LO3. Work as a team member
LEARNING OUTCOME 1: DESCRIBE TEAM ROLE AND SCOPE
Criteria Method
The role and The following Group Role play

objective of the Required resources involving the
Discussion
Knowledge: should be participation of
team is individual
member to the
20
provided: Interaction
identified from Group structure attainment of
available Access to organizational
sources of Group relevant goal
information development workplace or
appropriately
Case studies
Team Sources of simulated
and scenarios
parameters, information environment
as a basis for
reporting where
discussion of
relationships Required assessment
issues and
and Skills: can take
strategies in
responsibilities place
teamwork
are identified Communicating
from team with others,
Materials Socio-drama
discussions appropriately
relevant to the and socio-
and consistent with
proposed metric
appropriate the culture of
activity or methods
external the workplace
sources tasks
Sensitivity
Developing techniques
ways in
improving work Written Test
structure and
performing
respective
roles in the
group or
organization
LEARNING OUTCOME 2: INDENTIFY ONE’S ROLE AND REPONSIBILITY

WITHIN THE TEAM
21
Criteria Method
Individual roles Required The following Group Role play

and Knowledge: resources Discussion involving the
responsibilities should be participation
Interaction
within the team Team roles and provided: of individual
environment are objectives member to
identified Access to the
Team structure relevant attainment of
Roles and and parameters workplace or organizational
objectives of the appropriatel goal
Team y
team is identified development simulated Case studies
from available environment and scenarios
sources of Sources of where as a basis for
information information assessment discussion of
can take issues and
Team place strategies in
parameters, teamwork
reporting Required
Materials Socio-drama
Skills:
relationships and relevant to and socio-
responsibilities the proposed metric
Communicating activity or
are identified methods
with others, tasks
based on team appropriately
discussions and consistent with Sensitivity
appropriate the culture of techniques
external sources the workplace
Written Test
Developing
ways in
improving work
structure and
performing
respective roles
in the group or
organization
LEARNING OUTCOME 3: WORK AS TEAM MEMBER
Criteria Method
22
Effective and Required The following Group Role play
appropriate Knowledge : resources should involving the
Discussion
forms of be provided: participation of
communications Communication individual
Interaction
are used and Process Access to member to the
interactions relevant attainment of
undertaken with Workplace workplace or organizational
team members appropriately goal
based on communication simulated
company protocol environment Case studies
practices. where and scenarios
Team planning and assessment can as a basis for
Effective and take place discussion of
appropriate decision making issues and
contributions strategies in
made to Materials teamwork
Team thinking
complement
relevant to the
team activities Socio-drama
and objectives, Team roles proposed activity and socio-metric
based on methods
Process of team or tasks
workplace
context development
Sensitivity
techniques
Protocols in Workplace context
reporting are Written Test
observed based Required Skills:
on standard
company Communicating
practices. appropriately,
consistent with the
Contribute to culture of the
the workplace
development of
team work Interacting
plans based on effectively with
an others
understanding
of team’s role Deciding as an
and objectives individual and as a
group using group
think strategies and
techniques
Contributing to
Resolution of
issues and
concerns
QUALIFICATION :COMPUTER SYSTEMS SERVICING NCII
UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS
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MODULE TITLE : Solving/addressing general workplace problems
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to apply problem-solving techniques to determine the origin of problems and

plan for their resolution. It also includes addressing procedural problems through
documentation, and referral.
LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to:
LO 1. Identify routine problems

LO 2. Look for solutions to routine problems
LO 3. Recommend solutions to problems
LEARNING OUTCOME 1: IDENTIFY ROUTINE PROBLEMS
Criteria Method
Routine Required Assessment Group Case

problems or Knowledge: Discussion Formulation
will require
procedural
Current industry Interaction
problem access to a
hardware and
areas are Life Narrative
software workplace
identified. Inquiry
products and
over an
services extended
Problems to period, or a Standardized
be suitable test
Industry
investigated method of
are defined maintenance, gathering
and service and evidence of
determined. helpdesk operating
practices, ability over a
processes and range of
Current procedures
situations.
conditions of
the problem
are identified Industry
and standard
documented. diagnostic tools
Malfunctions
24
and resolutions.
Required Skills:
Identifying
current industry
hardware and
software
products and
services
Identifying
current industry
maintenance,
services and
helpdesk
practices,
processes and
procedures.
Identifying
current industry
standard
diagnostic tools
Describing
common
malfunctions
and resolutions.
Determining the
root cause of a
routine
malfunction.
LEARNING OUTCOME 2: LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS
Criteria Method
Potential Required Assessment Group Case

solutions to Knowledge: will require Discussion Formulation
problem are access to a
Current industry Interaction
identified workplace Life Narrative
hardware and
over an extended Inquiry
software
period, or a
products and
Recommendation suitable method Standardized
services
s about possible of gathering test
solutions are evidence of
25
developed, Industry operating ability
documented, maintenance, over a range of
ranked and service and situations.
presented to helpdesk
appropriate practices,
person for processes and
decision. procedures
Operating
systems
Industry
standard
diagnostic
tools
Malfunctions and
resolutions.
Root cause
analysis
Required Skills:
Identifying
current industry
hardware and
software
products and
services
Identifying
current industry
maintenance,
services and
helpdesk
practices,
processes and
procedures.
Identifying
current industry
standard
diagnostic tools
Describing
common
malfunctions
and
resolutions.
Determining the
root cause of a
26
routine
malfunction.
LEARNING OUTCOME 3: RECOMMEND SOLUTIONS TO PROBLEMS
Criteria Method
Implementation Required Assessment Group Case

of solutions are Knowledge: will require Discussion Formulation
planned access to a
Standard Interaction
workplace Life Narrative
procedures
over an Inquiry
Evaluation of Documentation extended
implemented produce period, or a Standardized
solutions are suitable method test
Required Skills:
planned of gathering
Producing evidence of
documentation operating
Recommended that recommends ability over a
solutions are solutions to range of
documented problems situations.
and submit to
Following
appropriate
established
person for
procedures
confirmation

UNIT OF COMPETENCY :DEVELOP CAREER AND LIFE DECISIONS
MODULE TITLE :DEVELOPING CAREER AND LIFE DECISIONS
MODULE DECRIPTOR: This module covers the knowledge, skills, and
attitudes in managing one’s emotions, developing reflective practice, and
boosting self-confidence and developing self-regulation.
LEARNING OUTCOMES :

LO1. Manage one’s emotion.
LO2. Develop reflective practice.
LO3. Boost self-confidence and develop self- regulation

LEARNING OUTCOME1: MANAGE ONE’S EMOTION.
Assessment Conditio Assessment
Contents Methodologies
Criteria n Method
Self- Required The Simulation, Demonstration or
27
management Knowledge: following Demonstration, simulation with oral
strategies are Self- resources self-paced questioning
identified management should be instruction,
strategies that provided: Inter-active Case problems
Skills to work assist in lecture, involving work
independently regulating Access to Symposium improvement and
and to show behavior and workplace Collaborations sustainability issues
initiative, to be achieving and with Industry
conscientious, personal and resource Experts Third-party report
and learning goals s
persevering in (e.g. Nine self-
the face of management Case
setbacks and strategies studies
frustrations according to
are developed Robert Kelley)
Techniques Enablers
for effectively and barriers
handling in achieving
negative personal
emotions and and career
unpleasant goals
situation in
the workplace Techniques in
are examined handling
negative
emotions and
unpleasant
situation in
the workplace
such as
frustration,
anger, worry,
anxiety, etc.
Required
Skills:
Managing
properly one’s
emotions and
recognizing
situations that
cannot be
changed and
accept them
and remain
professional
Developing
self-
discipline,
working
independently
28
and showing
initiative to
achieve
personal and
career goals
Showing
confidence,
and resilience
in the face of
setbacks and
frustrations
and other
negative
emotions and
unpleasant
situations in
the workplace
LEARNING OUTCOME 2: DEVELOP REFLECTIVE PRACTICE

Criteria Method
Personal Required The Simulation, Demonstration or

strengths and Knowledge: following Demonstration simulation with oral
achievements Basic SWOT resources , self-paced questioning
, based on analysis should be instruction,
self- provided: Inter-active Case problems
assessment Strategies to lecture, involving work
strategies and improve one’s Access to Symposium improvement and
teacher attitude in the workplace sustainability issues
Collaborations
feedback are workplace and with Industry
contemplated resource Third-party report
Experts
Gibbs’ s
Progress Reflective
when seeking Cycle/Model Case
and (Description, studies
responding to Feelings,
feedback from Evaluation,
teachers to Analysis,
assist them in Conclusion,
consolidating and Action
strengths, plan)
addressing
weaknesses
and fulfilling Required
their potential Skills:
are monitored Using the
basic
Outcomes of SWOT
personal and
29
analysis as
academic self-
challenges by assessment
reflecting on strategy
previous
problem Developing
solving and reflective
decision- practice
making through
strategies and realization of
feedback from limitations,
peers and likes/ dislikes;
teachers are through
predicted showing of
self-
. confidence
Demonstrating
self-
acceptance
and being able
to accept
challenges
LEARNING OUTCOME 3: BOOST SELF- CONFIDENCE AND DEVELOP SELF-
REGULATION
Criteria Method
Efforts for Required The Simulation, Demonstration or

continuous Knowledge: following Demonstration simulation with oral
self- Four resources , self-paced questioning
improvement components should be instruction,
are of self- provided: Inter-active Case problems
demonstrated regulation lecture, involving work
based on Access to Symposium improvement and
Counter- Self- workplace Collaborations sustainability issues
productive Regulation and with Industry
tendencies at Theory (SRT) resource s Experts Third-party report
work are
eliminated Personality Case
developmen studies
Positive t concepts
outlook in life
are Self-help
maintained. concepts (e.
g., 7 Habits by
Stephen
Covey,
transactional
analysis,
30
psycho-spiritual
concepts)
Required
Skills:
Performing
effective
communication
skills – reading,
writing,
conversing
skills
Showing
affective skills –
flexibility,
adaptability,
etc.
Self-assessment
for determining
one’s strengths
and
weaknesses
UNIT OF COMPETENCY: CONTRIBUTE TO WORKPLACE INNOVATION
MODULE TITLE : CONTRIBUTING TO WORKPLACE

INNOVATION
MODULE DECRIPTOR: This unit covers the knowledge, skills and
attitudes required to make a pro-active and positive
contribution to workplace innovation.
LEARNING OUTCOMES :
LO1. Identify opportunities to do things better
31
LO2. Discuss and develop ideas with others.
LO3. Integrate ideas for change in the workplace.
LEARNING OUTCOME1: IDENTIFY OPPORTUNITIES TO DO THINGS BETTER
Criteria Method
Opportunities Required The following Group Psychological

for Knowledge: resources discussion and behavioral
improvement Roles of should be Interviews.
Interaction
are identified individuals in provided:
proactively in suggesting Lecture Performance
own area of and making Pens, papers Symposium Evaluation.
work. improvements. and writing
implements. Life Narrative
Positive Inquiry.
Information
impacts and Cartolina.
are gathered
challenges in Review of
and reviewed
innovation. portfolios of
which may be
relevant to Manila papers evidence and
Types of third-party
ideas and
changes and . workplace
which might
responsibility. reports of on-
assist in
gaining the-job
Seven habits performance.
support for
of highly
idea.
effective Sensitivity
people. analysis.
Required Organizational
Skills: analysis.
Identifying
opportunities Standardized
to improve and assessment of
to do things character
better strengths and
Involvement. virtues applied.
Identifying the
positive
impacts and
the challenges
of change and
innovation.
Identifying
examples of
the types of
changes that
32
are within and
outside own
scope of
responsibility
LEARNING OUTCOME 2: DISCUSS AND DEVELOP IDEAS WITH OTHERS

Criteria Method
People who Required The Group Psychological

could provide Knowledge: following discussion and behavioral
input to ideas Roles of resources Interviews.
Interaction
for individuals in should be
improvement suggesting and provided: Lecture Performance
s are making Symposium Evaluation.
identified. improvements. Pens,
papers and Life Narrative
Ways of Positive writing Inquiry.
approaching impacts and implements
people to challenges in . Review of
begin sharing innovation. portfolios of
ideas are Cartolina. evidence
selected. Types of and third-
changes and party
Meeting is responsibility. Manila workplace
set with papers reports of
relevant on-the-job
Seven habits of
people. . performance.
highly effective
people.
Ideas for Sensitivity
follow up are Required Skills: analysis.
review and
Identifying
selected Organizational
opportunities
based on analysis.
to improve
feedback.
and to do
things better Standardized
Critical inquiry Involvement. assessment of
method is character
used to Identifying the strengths and
discuss and virtues applied.
positive
develop ideas impacts and
with others. the challenges
of change and
innovation.
Providing
examples of the
types of
changes that
are within and
outside own
33
scope of
responsibility
Communicating
ideas for change
through small
group
discussions and
meetings.
LEARNING OUTCOME 3: INTEGRATE IDEAS FOR CHANGE IN THE

WORKPLACE.
Criteria Method
Critical inquiry Required The Group Psychological

method is Knowledge: following discussion and behavioral
used to Roles of resources Interviews.
Interaction
integrate individuals in should be
different ideas suggesting and provided: Lecture Performance
for change of making Symposium Evaluation.
key people. improvements. Pens,
papers and Life Narrative
Summarizing, Positive writing Inquiry.
analyzing and impacts and implements
generalizing challenges in . Review of
skills are used innovation. portfolios of
to extract Cartolina. evidence
salient points Types of and third-
in the pool of changes and party
ideas. responsibility Manila workplace
papers reports of
Reporting Seven habits on-the-job
skills are of highly . performance.
likewise used effective
to people. Sensitivity
communicate analysis.
results.
Basic research
skills. Organizational
Current analysis.
Issues and Required Skills:
concerns on Standardized
Identifying
the systems, assessment of
opportunities to
processes character
improve and to
and strengths and
do things better
procedures, virtues applied.
Involvement.
as well as the
need for
Identifying the
simple
positive impacts
34
innovative and the
practices are challenges of
identified. change and
innovation.
Providing
examples of the
types of changes
that are within
and outside own
scope of
responsibility.
Communicating
ideas for
change through
small group
discussions and
meetings.
Demonstrating
skills in analysis
and interpretation
of data.
UNIT OF COMPETENCY: PRESENT RELEVANT INFORMATION
MODULE TITLE : PRESENTING RELEVANT INFORMATION

MODULE DECRIPTOR: This unit of covers the knowledge, skills and
attitudes required to present
data/information appropriately.
LEARNING OUTCOMES :
LO1. Gather data/ information
LO2. Assess gathered data/ information
LO3. Record and present information
LEARNING OUTCOME1: GATHER DATA/ INFORMATION
35
Criteria Method
Evidence, Required Knowledge: Specific Group Written Test

facts and Organizational resources for discussion
information protocols assessment Interview
Interaction
are collected
Confidentiality Evidence of Lecture Portfolio
Evaluation, competent Symposium
terms of Accuracy performance
reference and should be
conditions are Business obtained by
reviewed to mathematics and observing an
determine statistics individual in
whether an
data/informatio Data analysis information
n falls within techniques/procedure management
project scope s role within the
workplace or
Reporting operational or
requirements to a simulated
range of audiences environment.
Legislation, policy
and procedures
relating to the
conduct of
evaluations
Organizational
values, ethics and
codes of conduct
Required Skills:
Describing
organizational
protocols relating to
client liaison
Protecting
confidentiality
Describing
accuracy
Computing business
mathematics and
statistics
Describing data
analysis
techniques/
procedures
36
Reporting
requirements to a
range of audiences
Stating legislation,
policy and procedures
relating to the conduct
of evaluations
Stating
organizational
values, ethics and
codes of conduct
LEARNING OUTCOME 2: ASSESS GATHERED DATA/ INFORMATION

Criteria Method
Validity of data/ Required Specific Group Written Test

information is Knowledge: resources for discussion
assessed Business assessment Interview
Interaction
mathematics
Analysis and statistics Evidence of Lecture Portfolio
techniques are competent Symposium
applied to assess Data analysis performance
data/ information. techniques/ should be
procedures obtained by
Trends and observing an
anomalies Reporting individual in
are identified requirements an
to a range of information
Data analysis audiences management
techniques and role within
procedures are Legislation, the
documented policy workplace or
and operational
Recommendation procedures or simulated
s are made on relating to the environment.
areas of possible conduct of
improvement. evaluations
Organizational
values, ethics
and codes of
conduct
Required
Skills:
Computing
business
mathematics
37
and statistics
Describing
data
analysis
techniques/
procedures
Reporting
requirements
to a range of
audiences
Stating
legislation,
policy and
procedures
relating to the
conduct of
evaluations
Stating
organisational
values, ethics
and codes of
conduct
LEARNING OUTCOME 3: RECORD AND PRESENT INFORMATION
Criteria Method
Studied Required Specific Group Written Test

data/information Knowledge: resources for discussion
are recorded. Data analysis assessment Interview
Interaction
techniques/
Recommendatio procedures Evidence of Lecture Portfolio
n s are analyzed competent Symposium
for action to Reporting performance
ensure they are requirements should be
compatible with to a range of obtained by
the project’s audiences observing an
scope and terms individual in
of reference. Legislation, an
policy and information
Interim and final procedures management
reports are relating to role within
analyzed and the conduct the
outcomes are of workplace or
compared to the evaluations operational
criteria or simulated
38
established at Organisational
the outset. values, ethics environment.
and codes of
conduct
Findings are
presented to Required
stakeholders. Skills:
Describing
data analysis
techniques/
procedures
Reporting
requirements
to a range of
audiences
Stating
legislation,
policy and
procedures
relating to
the conduct
of
evaluations
Stating
organisational
values, ethics
and codes of
conduct
practices
UNIT OF COMPETENCY: PRACTICE OCCUPATIONAL SAFETY AND
HEALTH POLICIES AND PROCEDURES
MODULE TITLE : PRACTICING OCCUPATIONAL SAFETY AND
HEALTH POLICIES AND PROCEDURES
MODULE DECRIPTOR: This unit covers the knowledge, skills and

attitudes required to identify OSH
compliance requirements, prepare OSH
requirements for compliance, perform tasks
in accordance with relevant OSH policies
and procedures.
LEARNING OUTCOMES :
39
LO1. Identify OSH compliance requirements
LO2. Prepare OSH requirements for compliance
LO3. Perform tasks in accordance with relevant OSH policies and

procedures
LEARNING OUTCOME1: IDENTIFY OSH COMPLIANCE REQUIREMENTS
Assessment
Contents Condition Methodologies Assessment Method
Criteria
Relevant OSH Required Facilities, Group Observation/Demonstration

requirements, Knowledge: materials discussion with oral questioning
regulations, OSH tools and
Interaction
policies and preventive equipment Third party report
procedures and control necessary Lecture
are identified requirements for the Symposium
in accordance activity
with Hierarchy
workplace of
policies and Controls
procedures
Hazard
OSH activity Prevention and
non- Control
conformities
are conveyed General
to appropriate OSH
personnel principles
Work
OSH
standards
preventive
and
and control
procedures
requirements
are identified
Safe handling
in accordance
procedures of
with OSH
tools,
work policies
equipment
and
and materials
procedures
Standard
emergency
plan and
procedures in
the workplace
40
Required
Skills:
Communication
skills
Interpersonal
skills
Critical
thinking skills
Observation
skills
LEARNING OUTCOME 2: PREPARE OSH REQUIREMENTS FOR

COMPLIANCE
Assessment
Criteria
OSH work Required Facilities, Group Observation/Demonstration

activity material, Knowledge: materials discussion with oral questioning
tools and Resources tools and
Interaction
equipment necessary to equipment Third party report
requirements execute necessary Lecture
are identified in hierarchy of for the Symposium
accordance with controls activity
workplace
policies and General OSH
procedures principles
Required Work
OSH standards
materials, and
tools and procedures
equipment
are acquired Safe handling
in accordance procedures of
with tools, equipment
workplace and materials
policies and
procedures Different OSH
control
Required measures
OSH Required Skills:
materials,
tools and Communicatio
equipment are n skills
arranged/
placed in Estimation skills
accordance
with OSH Interpersonal
41
work skills
Standards
Critical
thinking skills
Observation
skills
Material, tool
and equipment
identification
skills
LEARNING OUTCOME 3: PERFORM TASKS IN ACCORDANCE WITH
RELEVANT OSH POLICIES AND PROCEDURES
Assessment
Criteria
Relevant OSH Required knowledge: Facilities, Group Observation/Demonstration

work OSH work materials discussion with oral questioning
procedures are standards tools and
Interaction
identified in equipment Third party report
accordance Industry related work necessary Lecture
with workplace activities for the Symposium
policies and activity
procedures General OSH
principles
Work Activities
are executed in
OSH Violations Non-
accordance
compliance work
with OSH work
activities
standards
Required Skills:
Communication
Non-
skills
compliance
work activities
Interpersonal skills
are reported to
appropriate
Troubleshooting
personnel
skills
Critical thinking
skills
Observation skills
42
UNIT OF COMPETENCY: EXERCISE EFFICIENT AND EFFECTIVE
SUSTAINABLE PRACTICES IN THE WORKPLACE
MODULE TITLE : EXERCISING EFFICIENT AND EFFECTIVE
SUSTAINABLE PRACTICES IN THE WORKPLACE
MODULE DECRIPTOR: This unit covers knowledge, skills and attitude to

identify the efficiency and effectiveness of resource utilization, determine
causes of inefficiency and/or ineffectiveness of resource utilization and
Convey inefficient and ineffective environmental practices
LEARNING OUTCOMES :

LO1. Identify the efficiency and effectiveness of resource utilization
LO2. Determine causes of inefficiency and/or ineffectiveness of

resource utilization
LO3. Convey inefficient and ineffective environmental practices
LEARNING OUTCOME1: IDENTIFY OSH COMPLIANCE REQUIREMENTS
Criteria Method
Required Required Workplace Group Demonstration

resource Knowledge: discussion
utilization in the Importance of Tools, Oral questioning
Interaction
workplace is Environmental materials and
measured using Literacy equipment Lecture
Written
appropriate relevant to the Symposium examination
techniques Environmental tasks
Work
Data are Procedures PPE
recorded in
accordance Waste
Manuals and
with Minimization
references
workplace
protocol Efficient Energy
Recorded data Consumptions
are compared Required
to determine the Skills:
efficiency and Recording Skills
43
effectiveness of
resource Writing Skills
utilization
according to Innovation
established Skills
environmental
work
procedures
LEARNING OUTCOME 2: DETERMINE CAUSES OF INEFFICIENCY

AND/OR INEFFECTIVENESS OF RESOURCE UTILIZATION
Criteria Method
Potential Required Workplace Group Demonstration

causes of Knowledge: discussion
inefficiency Causes of Tools, Oral
Interaction
and/or environmental materials questioning
ineffectivenes inefficiencies and Lecture
s are listed and equipment Symposium Written
ineffectiveness relevant to
examination
Causes of the tasks
Required
inefficiency
Skills:
and/or PPE
ineffectivenes Deductive
s are Reasoning
Manuals
identified Skills
and
through
deductive Critical thinking references
reasoning
Problem
Identified Solving
causes of
inefficiency
Observation
and/or
Skills
ineffectiveness
are validated
thru
established
environmental
procedures
44
LEARNING OUTCOME 3: CONVEY INEFFICIENT AND INEFFECTIVE
ENVIRONMENTAL PRACTICES
Criteria Method
Efficiency and Required Workplace Group Demonstration

effectiveness Knowledge: discussion
of resource Appropriate Tools, Oral
Interaction
utilization are Personnel to materials questioning
reported to address the and Lecture
appropriate environmental equipment Symposium Written
personnel hazards relevant to
examination
the tasks
Concerns
Environmental
related PPE
corrective
resource
actions
utilization
Required Skills: Manuals
are
and
discussed Written and references
with Oral
appropriate Communication
personnel Skills
Feedback on
Critical thinking
information/
concerns
Problem Solving
raised are
clarified with
appropriate Observation
personnel Skills
Practice
Environmental
Awareness

UNIT OF COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN
THE WORKPLACE
MODULE TITLE : PRACTICING ENTREPRENEURIAL SKILLS
IN THE WORKPLACE
MODULE DECRIPTOR: This unit covers the outcomes required to apply

entrepreneurial workplace best practices and implement cost-
effective operations
45
LEARNING OUTCOMES :
LO1. Apply entrepreneurial workplace best practices
LO2. Communicate entrepreneurial workplace best practices
LO3. Implement cost- effective operations
LEARNING OUTCOME1: APPLY ENTREPRENEURIAL WORKPLACE BEST

PRACTICES
Criteria Method
Good practices Required Simulated or Group Interview

relating to Knowledge: actual workplace discussion
workplace Workplace best Third-party
Interaction
operations are practices, policies Tools, report
observed and and criteria materials and Lecture
selected supplies needed to Symposium
following Resource demonstrate the
workplace utilization required tasks
policy.
Ways in fostering References and
Quality entrepreneurial manuals
procedures and attitudes:  Enterprise
practices are  Patience procedures
complied with  Honesty manuals
according to  Quality-  Company
workplace consciousness quality
requirements.  Safety- policy
consciousness
Cost-conscious  Resourcefulne
habits in ss
resource Required Skills:
utilization are Communication skills
applied based
on industry Complying with
standards quality procedures
LEARNING OUTCOME 2: COMMUNICATE ENTREPRENEURIAL
46
WORKPLACE BEST PRACTICES
Assessment Assessme
Criteria nt Method
Observed Required Simulated or Group Interview

good practices Knowledge: actual discussion
relating to Workplace best workplace Third-party
Interaction
workplace practices, policies report
operations are and criteria Tools, Lecture
communicated materials and Symposium
to appropriate Resource supplies
person. utilization needed to
demonstrate
Observed Ways in fostering the required
quality entrepreneurial tasks
procedures attitudes:
and practices  Patience References
are  Honesty and manuals
communicated  Quality-  Enterpri
to appropriate consciousness se
person  Safety- procedur
consciousness es
Cost-conscious  Resourcefulness manuals
habits in  Company
resource Required Skills:
quality
utilization are Communication skills policy
communicated
based on Complying with
industry quality procedures
standards.
Following workplace
communication
protocol
LEARNING OUTCOME 3: Implement cost- effective operations
Criteria Method
Preservation Required Simulated or actual Group Interview

and optimization Knowledge: workplace discussion
of workplace Optimization of Third-party
Interaction
resources is workplace Tools, report
implemented in resources materials and supplies Lecture
accordance with needed to demonstrate the Symposium
enterprise policy 5S procedures required tasks
and concepts
Judicious use of References and manuals
workplace tools, Criteria for  Enterprise
equipment and cost- procedures manuals
47
materials are effectiveness  Company quality
observed policy
according to Workplace
manual and Productivity
work
requirements. Impact of
entrepreneurial l
Constructive mindset to
contributions to workplace
office operations productivity
are made
according to Ways in
enterprise fostering
requirements. entrepreneurial
attitudes:
Ability to work  Quality-
within one’s consciousness
allotted time and  Safety-
finances is consciousness
sustained. Required Skills:
Implementing
preservation
and optimizing
workplace
resources
Observing
judicious use of
workplace tools,
equipment and
materials
Making
constructive
contributions to
office operations
Sustaining ability
to work within
allotted time and
finances
48
MODULES OF INSTRUCTION
COMMON COMPETENCIES
QUALIFICATION
COMPUTER SYSTEMS SERVICING NCII
UNIT OF COMPETENCY : APPLY QUALITY STANDARDS
MODULE TITLE : APPLYING QUALITY STANDARDS
MODULE DESCRIPTION : This module covers the knowledge, skills

and attitudes on the safe use, handling and
maintenance of tools.
LEARNING OUTCOMES:
LO1. Assess quality of received materials
LO2. Assess own work
LO3. Engage in quality improvement
49
LEARNING OUTCOME 1: ASSESS QUALITY OR RECEIVED MATERIALS
Assessment Methodologi Assessment
Contents Condition
Criteria es Method
Relevant Materials, Lecture- The assessor
Work instruction is
production software and Demonstratio must select
obtained and work is
processes, hardware to n two of the
carried out in
materials and be used in a following to
accordance with Self-paced
products real or objectively
standard operating instruction
simulated evaluate the
procedures.
Characteristic situation Group candidate:
Received materials s of Discussion
are checked against materials, Observation
workplace standards software and and oral
and specifications. hardware questioning
Faulty materials used in
related to work are production Third party
identified and processes report
isolated.
Quality Portfolio
Faults and any checking
identified causes are procedures
recorded and/or
Practical
reported to the Workplace demonstration
supervisor concerned procedures
in accordance with
workplace
Safety and
procedures.
environmenta
Faulty materials are l aspects of
replaced in production
accordance with processes
workplace
procedures. Fault
identification
and reporting
Quality
improvement
processes
Reading
skills required
to interpret
work
instruction
Communicati
on skills
needed to
interpret and
apply defined
work
50
procedures
Carry out
work in
accordance
with OHS
policies and
procedures
Critical
thinking
Solution
providing and
decision-
making
LEARNING OUTCOME 2: ASSESS OWN WORK
Criteria Method

Documentation
production software Demonstration must select two
relative to
processes, and of the following
quality within Self-paced
materials and hardware to objectively
the company is instruction
products to be used evaluate the
identified and
in a real or Group candidate:
used.
Characteristics simulated Discussion
of materials, situation Observation and
Completed software and oral questioning
work is hardware used
checked in production Third party
against processes report
workplace
standards Quality Portfolio
relevant to the checking
task procedures
undertaken. Practical
Workplace demonstration
procedures
Errors are
identified and Safety and
isolated. environmental
aspects of
production
Information on
51
the quality and
other indicators processes
of production
performance Fault
are recorded in identification
accordance and reporting
with workplace
procedures. Quality
improvement
processes
In cases of
deviations from Reading skills
specific quality required to
standards, interpret work
causes are instruction
documented
and reported in Communication
accordance skills needed to
with the interpret and
workplace’ s apply defined
standards work
operating procedures
procedures.
Carry out work
in accordance
with OHS
policies and
procedures
Critical thinking
Solution
providing and
decision-
making
52
LEARNING OUTCOME 3: ENGAGE IN QUALITY IMPROVEMENT
Criteria Method

Process
production software and Demonstration must select two
improvement
processes, hardware to be of the following
procedures Self-paced
materials and used in a real to objectively
are instruction
products or simulated evaluate the
participated
situation Group candidate:
in relative to
Characteristics Discussion
workplace
assignment. of materials, Observation
software and and oral
hardware used questioning
Work is in production
carried out in processes Third party
accordance report
with process Quality
improvement checking Portfolio
procedures. procedures
Workplace Practical
Performance procedures demonstration
of operation
or quality of Safety and
product of environmental
service to aspects of
ensure production
customer processes
satisfaction is
monitored. Fault
identification
and reporting
Quality
improvement
processes
Reading skills
required to
interpret work
instruction
Communication
skills needed to
interpret and
apply defined
work
53
procedures
Carry out work

in accordance
with OHS
policies and
procedures
Critical thinking
Solution
providing and
decision-
making
QUALIFCATION COMPUTER SYSTEMS SERVICING NC II
UNIT OF COMPETENCY : PERFORM COMPUTER OPERATION
MODULE TITLE : PERFORMING COMPUTER OPERATION
MODULE DESCRIPTION : This module covers the knowledge, skills

and attitudes on the safe use, handling and
maintenance of tools.
LEARNING OUTCOMES:
LO1. Plan and prepare for task to be taken undertaken
LO2. Input data into computer
LO3. Access information using computer
LO4. Produce output/ data using computer system
LO5. Use basic functions of a www-browser to locate information
LO6. Maintain computer equipment and systems
54
LEARNING OUTCOME 1: PLAN AND PREPARE FOR TASKS TO BE TAKEN/
UNDERTAKEN
Criteria Method
Basic ergonomics Computer Lecture- The assessor

Requirements
of keyboard and hardware demonstration may select two
of task are
determined in computer user with of the following
peripherals Self-paced assessment
accordance
instruction methods to
with the Main types of
required computers and objectively
Appropriate Group assess the
output. basic features of software discussion candidate:
different operating
systems
Appropriate Direct
hardware and Main parts of a Observation and
software are computer Oral Questioning
selected
according to
task assigned Storage devices Practical
and required and basic demonstration
outcome. categories of
memory
Task is Relevant types of

planned to software
ensure that
OH & S General security,
guidelines privacy legislation
and and copyright
procedures
are followed.
Viruses
Client - OH & S principles

specific and
guidelines responsibilities
and
procedures Calculating
are followed. computer capacity
Required Productivity
data security Application
guidelines are
applied in Business
accordance Application
with existing
procedures. System Software
55
Reading and
comprehension
skills required to
interpret work
instruction and to
interpret basic
user manuals.
Communication
skills to identify
lines of
communication,
request advice,
follow instructions
and receive
feedback.
Technology skills
to use equipment
safely including
keyboard skills
LEARNING OUTCOME 2: INPUT DATA INTO COMPUTER
Criteria Method
Basic Computer Lecture- The assessor

Data are entered
ergonomics of hardware demonstration may select
into the computer
using appropriate keyboard and with two of the
computer user peripherals Self-paced following
program/application
instruction assessment
in accordance with
company Main types of methods to
Appropriate Group objectively
procedures. computers and software discussion assess the
basic features
Accuracy of candidate:
of different
information is
operating
checked and
systems Direct
information is
Observation
saved in
Main parts of a and Oral
accordance with
computer Questioning
standard operating
procedures.
Inputted data is Storage Practical
stored in storage devices and demonstration
media according to basic
requirements. categories of
memory
Work is performed
within ergonomic
Relevant types
guidelines.
of software
56
General
security,
privacy
legislation and
copyright
Viruses
OH & S
principles and
responsibilities
Calculating
computer
capacity
Productivity
Application
Business
Application
System
Software
Reading and
comprehension
skills required
to interpret
work instruction
and to interpret
basic user
manuals.
Communication
skills to identify
lines of
communication
, request
advice, follow
instructions
and receive
feedback.
Technology
skills to use
equipment
safely including
keyboard skills
57
LEARNING OUTCOME 3: ACCESS INFORMATION USING COMPUTER
Criteria Method
Basic Computer Lecture- The assessor

Correct
ergonomics of hardware demonstration may select
program/application
is selected based keyboard and with two of the
computer user peripherals Self-paced following
on job
instruction assessment
requirements.
Main types of methods to
Appropriate Group objectively
computers and software
Program/application discussion assess the
basic features
containing the of different candidate:
information required operating
is accessed systems Direct
according to Observation
company Main parts of a and Oral
procedures. computer Questioning
Desktop icons are Storage Practical

correctly selected, devices and demonstration
opened and closed basic
for navigation categories of
purposes. memory
Relevant types
Keyboard of software
techniques are
carried out in line General
with OH & S security,
requirements for privacy
safe use of legislation and
keyboards. copyright
Viruses
OH & S
principles and
responsibilities
Calculating
computer
capacity
Productivity
Application
58
Business
Application
System
Software
Reading and
comprehension
skills required
to interpret
work instruction
and to interpret
basic user
manuals.
Communication
skills to identify
lines of
communication
, request
advice, follow
instructions
and receive
feedback.
Technology
skills to use
equipment
safely
including
keyboard
skills
LEARNING OUTCOME 4: PRODUCE OUTPUT/DATA USING COMPUTER

SYSTEM
Assessment Methodologie Assessment

Contents Condition
Criteria s Method
Entered data are Basic Computer Lecture- The assessor

processed using ergonomics of hardware demonstration may select two
appropriate keyboard and with of the following
software computer user peripherals Self-paced assessment
commands. instruction methods to
Main types of objectively
Appropriat Group assess the
Data are printed computers and e software discussion candidate:
out as required basic features
using computer of different
59
hardware operating Direct
/peripheral systems Observation and
devices in Oral
accordance with Main parts of a Questioning
standard operating computer
procedures.
Practical
Storage demonstratio
Files and data are devices and n
transferred basic
between categories of
compatible memory
systems using
computer software, Relevant types
hardware/peripher of software
al devices in
accordance with
General
standard operating
security,
procedures
privacy
legislation and
copyright
Viruses
OH & S
principles and
responsibilities
Calculating
computer
capacity
Productivity
Application
Business
Application
System
Software
Reading and
comprehensio
n skills
required to
interpret work
instruction and
to interpret
basic user
manuals.
60
Communicatio
n skills to
identify lines of
communicatio
n, request
advice, follow
instructions
and receive
feedback.
Technology
skills to use
equipment
safely
including
keyboard skills
LEARNING OUTCOME 5: USE BASIC FUNCTION OF A WEB BROWSER TO

LOCATE INFORMATIONS
Criteria Method
Information Basic Computer Lecture- The assessor

requirements ergonomics of hardware demonstration may select two of
for internet keyboard and with the following
search are computer user peripherals Self-paced assessment
established. instruction methods to
Main types of objectively
Browser is computers and software discussion candidate:
launched. basic features of
different
operating Direct
Search systems Observation and
engine is Oral Questioning
loaded.
Main parts of a
computer Practical
Appropriate
demonstration
search
Storage devices
criteria/or
and basic
URL of site is
categories of
entered.
memory
Relevant links Relevant types

are followed of software
to locate
required
information. General
security, privacy
61
Useful pages legislation and
are copyright
bookmarked
or printed as
Viruses
required.
OH & S
principles and
responsibilities
Calculating
computer
capacity
Productivity
Application
Business
Application
System
Software
Reading and
comprehension
skills required to
interpret work
instruction and
to interpret basic
user manuals.
Communication
skills to identify
lines of
communication,
request advice,
follow
instructions and
receive
feedback.
Technology
skills to use
equipment
safely including
keyboard skills
62
LEARNING OUTCOME 6: MAINTAIN COMPUTER EQUIPMENT AND SYSTEM
Criteria Method
Procedures for Basic Computer Lecture- The assessor

ensuring ergonomics of hardware demonstration may select two
security of data, keyboard and with of the following
including computer user peripherals Self-paced assessment
regular back- instruction methods to
ups and virus Main types of objectively
checks are computers and software discussion candidate:
implemented in basic features
accordance of different
with standard operating Direct
operating systems Observation
procedures. and Oral
Main parts of a Questioning
Basic file computer
maintenance Practical
procedures are Storage devices demonstration
implemented in and basic
line with the categories of
standards memory
operating
procedures.
Relevant types
of software
General
security, privacy
legislation and
copyright
Viruses
OH & S
principles and
responsibilities
Calculating
computer
capacity
Productivity
Application
Business
Application
63
System
Software
Reading and
comprehension
skills required to
interpret work
instruction and
to interpret
basic user
manuals.
Communication
skills to identify
lines of
communication,
request advice,
follow
instructions and
receive
feedback.
Technology
skills to use
equipment
safely including
keyboard skills
QUALIFICATION : COMPUTER SYSTEM SERVICING NC II
UNIT OF COMPETENCY : PERFORM MENSURATION AND

CALCULATION
MODULE TITLE : PERFORMING MENSURATION AND

CALCULATION
NOMINAL DURATION : 10 HOURS
MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes needed identify, care, handle and use
measuring instruments.
This module consists of three (3) learning

outcomes. Each learning outcome contains
learning activities supported by instruction
sheets. Before you perform the instructions,
read the information sheets and answer the self-
64
check and activities provided to ascertain to
yourself and your teacher that you have
acquired the knowledge necessary to perform
the skill portion of the particular learning
outcome.
LEARNING OUTCOMES
Upon completion of the module, you shall be able to:
LO1. Select measuring instruments

LO2. Carry out measurement and calculation
LO3. Maintain measuring instruments
LEARNING OUTCOME 1: SELECT MEASURING INSTRUMENTS
Criteria Method
Object or Types of Place of Self-paced Competency in

component to measuring assessment instruction this unit must
be measured instruments be assessed
is identified and their uses Measuring Field trip through:
according to instruments
Safe handling
procedures Symposium
procedures in
Straight edge Observation
using
Correct Film showing
measuring
specifications Torque gauge Oral
instruments
are obtained Simulation questioning
from relevant Four Try square
source fundamental
operation of Protractor
Measuring mathematics
tools are Formula for Combination
selected in line volume, area, gauge
with job perimeter and
requirements other geometric Steel rule
figures
Reading skills
required to
interpret work
instruction
Communication
65
skills
Handling
measuring
instruments
Performing
mathematical
calculations
using the four
fundamental
operations
Visualizing
objects and
shapes
Interpreting
formulae
LEARNING OUTCOME 2: CARRY OUT MEASUREMENTS AND
CALCULATIONS.
Criteria Method
Appropriate Types of Place of Self-paced Competency

measuring measuring assessment instruction in this unit
instrument is instruments and must be
selected to their uses Measuring Field trip assessed
achieve instruments through:
Safe handling
required Symposium
procedures in
outcome Straight edge
using measuring
Film showing Observation
instruments
Accurate Torque gauge
measurement Four Simulation Oral
s are obtained fundamental Try square questioning
for job operation of
mathematics Protractor
Calculation Formula for
needed to volume, area, Combination
complete work perimeter and gauge
tasks are other geometric
performed figures Steel rule
using the four
basic process Reading skills
of addition (+), required to
subtraction (-), interpret work
multiplication instruction
(x), and Communication
division (/) skills
Calculation Handling
involving measuring
fractions,
66
percentages instruments
and mixed
Performing
numbers are
mathematical
used to
calculations
complete
using the four
workplace
fundamental
tasks.
operations
Numerical Visualizing
computation is objects and
checked and shapes
corrected for Interpreting
accuracy formulae
Instruments
are read to the
limit of
accuracy of
the tool.
LEARNING OUTCOME 3: MAINTAIN MEASURING INSTRUMENTS
Criteria Method
Measuring Types of Place of Self-paced Competency

instruments measuring assessment instruction in this unit
are handles instruments and must be
without their uses Measuring Field trip assessed
damage instruments through:
Safe handling
according to Symposium
procedures in
procedures Straight
using
edge Film showing Observation
measuring
Measuring
instruments
instruments Torque Simulation Oral
are cleaned Four gauge questioning
before and fundamental
after using. operation of Try square
mathematics
Proper Formula for Protractor
storage of volume, area,
instruments is perimeter and Combination
undertaken other geometric gauge
according to figures
manufacturer’
Reading skills Steel rule
s
specifications required to
and standard interpret work
operating instruction
procedures. Communication
67
skills
Handling
measuring
instruments
Performing
mathematical
calculations
using the four
fundamental
operations
Visualizing
objects and
shapes
Interpreting
formulae

UNIT OF COMPETENCY : PREPARE AND INTERPRET TECHNICAL DRAWINGS
MODULE : PREPARING AND INTERPRETING TECHNICAL DRAWINGS
DESCRIPTION : This module covers the knowledge, skills and attitudes
and values needed to prepare/interpret diagrams, engineering
abbreviation and drawings, symbols, dimension.
LEARNING OUTCOMES
LO1. Identify different kinds of technical drawings

LO2. Interpret technical drawing
LO3. Prepare/make changes to electrical/electronic schematics and drawings
LO4. Store technical drawings and equipment /instruments
LEARNING OUTCOME 1: IDENTIFY DIFFERENT KINDS OF TECHNICAL

DRAWINGS

Contents Condition
Criteria s Method
68
Correct Drawing Drawings Lecture- Competency in this
technical conventions demonstration unit must be
drawing is Diagrams assessed through:
selected Symbols Self-paced
according to job Charts instruction
requirements. Dimensioning Practical tasks
Conventions Plans Group involving
Technical discussion interpretation of a
drawings are Mark up/Notation range of technical
segregated in of Drawings drawings
accordance with
the types and Mathematics Oral questioning
kinds of  Four
drawings fundamental
operations
 Percentage
 Fraction
 Trigonometric
Functions
 Algebra
 Geometry
Reading skills
required to
interpret work
instruction
Communication
skills
Interpreting
electrical/
electronic signs
and symbols
LEARNING OUTCOME 2: INTERPRET TECHNICAL DRAWING
Criteria Method
Components, Drawing Drawings Lecture- Competency in
assemblies or conventions demonstration this unit must
objects are Diagrams be assessed
recognized as Symbols Self-paced through:
required. Charts instruction
Dimensioning
Dimensions Conventions Plans Group Practical tasks
of the key discussion involving
features of Mark up/Notation of interpretation of
the objects Drawings a range of
depicted in technical
the drawing Mathematics drawings
69
are correctly  Four
identified. fundamental Oral
operations questioning
Symbols  Percentage
used in the  Fraction
drawing are  Trigonometric
identified and Functions
interpreted  Algebra
correctly.  Geometry
Drawing is Reading skills
checked and required to interpret
validated work instruction
against job
requirements Communication
or equipment skills
in accordance
with standard Interpreting
operating electrical/electronic
procedures. signs and symbols
LEARNING OUTCOME 3: PREPARE/MAKE CHANGES TO

ELECTRICAL/ELECTRONIC SCHEMATICS AND DRAWINGS
Assessment Conditio Methodologie Assessmen

Contents
Criteria n s t Method
Electrical/ Drawing Drawings Lecture- Competency

electronic conventions demonstration in this unit
schematic is Diagrams must be
drawn and Symbols Self-paced assessed
correctly identified. Charts instruction through:
Dimensioning
Correct drawing is Conventions Plans Group
identified, discussion Practical
equipment are Mark up/Notation of tasks
selected and used Drawings involving
in accordance with interpretatio
job requirements. Mathematics n of a range
 Four of technical
fundamental drawings
operations
 Percentage Oral
 Fraction questioning
 Trigonometric
Functions
 Algebra
 Geometry
Reading skills
required to interpret
70
work instruction
Communication
skills
Interpreting
electrical/
electronic signs
and symbols
LEARNING OUTCOME 4: STORE TECHNICAL DRAWINGS AND EQUIPMENT

/INSTRUMENTS
Criteria Method
Care and Drawing conventions Drawings Lecture- Competency in
maintenance demonstration this unit must be
of drawings Symbols Diagrams assessed
are Self-paced through:
undertaken Dimensioning Charts instruction
according to Conventions
company Plans Group Practical tasks
procedures. Mark up/Notation of discussion involving
Drawings interpretation of
Technical a range of
drawings are Mathematics technical
recorded and  Four fundamental drawings
inventory is operations
prepared in  Percentage Oral questioning
accordance  Fraction
with company  Trigonometric
procedures. Functions
 Algebra
Proper  Geometry
storage of
instruments is Reading skills
undertaken required to interpret
according to work instruction
company
procedures. Communication skills
Interpreting
electrical/electronic
signs and symbols
COMPUTER SYSTEMS SERVICING NC II
QUALIFICATION:
UNIT OF COMPETENCY: USE HAND TOOLS
71
MODULE TITLE: USING HAND TOOLS
MODULE DESCRIPTOR: This module covers the knowledge, skills and

attitudes on the safe use, handling and maintenance of tools.
NOMINAL DURATION: 10 HOURS
SUMMARY OF LEARNING OUTCOMES
LO1. Plan and prepare for tasks to be undertaken
LO2. Prepare hand tools
LO3. Use appropriate hand tools and test equipment
LO4. Maintain hand tools
LEARNING OUTCOME 1: PLAN AND PREPARE FOR TASKS TO BE

UNDERTAKEN
Criteria Method
Safety Tools may Lecture- Competency

Tasks to be
 Safety include the demonstration in this unit
undertaken
requirements in following but must be
are properly
handling tools not limited Self-paced assessed
identified
Tools : to: instruction through:
 Function,
Appropriate Operation,  screw Group Observation
hand tools Common faults drivers discussion
are identified Oral
and selected Processes,  pliers questioning
according to Operations,
the task Systems  punches
requirements  Maintenance of
tools
 wrenches,
 Storage of Tools
files
Reading skills
72
required to interpret
work instruction and
numerical skills
Communication
skills
Problem solving in
emergency
situation
LEARNING OUTCOME 2: PREPARE HAND TOOLS
Criteria Method

Appropriate
hand tools
requirements following but must be
are checked
in handling not limited Self-paced assessed
for proper
tools to: instruction through:
operation
and safety Tools :
 Function,  screw Group discussion Observation
Operation, drivers
Unsafe or Common faults Oral
faulty tools  pliers questioning
are identified Processes,
and marked Operations,  punches
for repair Systems
according to  Maintenance
 wrenches,
standard of tools
files
company  Storage of
procedure Tools
Reading skills
required to
interpret work
instruction and
numerical skills
Communication
skills
Problem solving
in emergency
situation
LEARNING OUTCOME 3: USE OF HAND TOOLS AND TES EQUIPMENT
Assessment Contents Condition Methodologies Assessment
73
Criteria Method

Tools are
used
requirements following but must be
according to
in handling not limited Self-paced assessed
tasks
tools to: instruction through:
undertaken
Tools :
 Function,  screw Group discussion Observation
All safety Operation, drivers
procedures in Common faults Oral
using tools  pliers questioning
are observed Processes,
at all times Operations,  punches
and Systems
appropriate  Maintenance
 wrenches,
personal of tools
files
protective  Storage of
equipment Tools
(PPE) are
used Reading skills
required to
interpret work
Malfunctions, instruction and
unplanned or numerical skills
unusual
events are Communication
reported to skills
the supervisor
Problem solving
in emergency
situation
LEARNING OUTCOME 4: MAINTAIN HAND TOOLS
Criteria Method
Safety Tools may Lecture- Competency in

Tools are not
 Safety include the demonstration this unit must
dropped to
requirement following but be assessed
avoid damage
s in not limited Self-paced through:
handling to: instruction
Routine tools Observation
maintenance of Tools :  screw Group
tools  Function, drivers discussion Oral
undertaken Operation, questioning
according to Common  pliers
standard faults
operational  punches
Processes,
74
Operations,
procedures,
Systems
principles and  wrenches,
techniques  Maintenan
files
ce of tools
 Storage of
Tools are Tools
stored safely in
appropriate Reading skills
locations in required to
accordance interpret work
with instruction
manufacturer’s and
specifications numerical
or standard skills
operating
procedures Communicati
on skills
Problem
solving in
emergency
situation
UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL
WIRING AND ELECTRONIC CIRCUITS
MODULE TITLE : TERMINATING AND CONNECTING

ELECTRICAL WIRING AND ELECTRONIC
CIRCUITS

attitudes and values needed to terminate and
connect electrical wiring and electronic circuits.
LEARNING OUTCOMES:
75
LO1. Plan and prepare for termination/connection of electrical
wiring/electronics circuits
LO2. Terminate/connect wiring/electronic circuits
LO3. Test termination/connections of electrical wiring/electronics circuits
LEARNING OUTCOME 1: PLAN AND PREPARE FOR

TERMINATION/CONNECTION OF ELECTRICAL WIRING /ELECTRONICS
CIRCUITS
Assessment Criteria Methodolo Assessment

Contents Condition
gies Method
Materials are checked Use of tools Tools for Lecture- The assessor
according to measuring, demonst may select two
specification and tasks Use of test cutting, ration (2) of the
instruments/equipm drilling, following
Appropriate tools and ent assembling/di Self-paced assessment
equipment are selected sassembling, instruction methods to
according to tasks Electrical theory connecting. objectively
requirements Tool set Group assess the
Single phase AC includes the discussion candidate:
Task is planned to principles following but
ensure OH & S not limited to:
guidelines and Wiring techniques Observation
procedures followed.  screw
DC power supplies Oral Questioning
drivers
Electrical
wiring/electronic, circuits Soldering Practical
 pliers
are correctly prepared demonstration
for Reading skills  cutters
connecting/termination required to interpret
in accordance with work instruction
instructions and worksite
procedures. Communication
skills
Soldering
techniques
76
LEARNING OUTCOME 2: TERMINATE/CONNECT ELECTRICAL
WIRING/ELECTRONIC CIRCUIT
Assessment Assessm
Methodologi
Criteria Contents Condition ent
es
Method
Safety procedures Use of tools Tools for measuring, Lecture- The

in using tools are cutting, drilling, demonstr assessor
observed at all Use of test assembling/disasse ation may select
times and instruments/equi mbling, connecting. two (2) of
appropriate pment Tool set includes the Self-paced the
personal protective following but not instruction following
equipment used Electrical theory limited to: assessme
Group nt
All works are Single phase AC  screw drivers discussion methods
undertaken safety principles to
in accordance with  pliers objectively
the workplace and Wiring assess the
standard techniques  cutters candidate:
procedures.
DC power
Appropriate ranges supplies Observatio
of methods in n
termination/connec Soldering
tion are used Oral
according to Reading skills Questionin
specifications, required to g
manufacturer’s interpret work
requirements and instruction Practical
safety. demonstra
Communication tion
Correct sequence skills
of operation is
followed Soldering
techniques
Accessories are
used and adjusted,
if necessary
Confirm
terminations/conne
ctions undertaken
in accordance with
job specification.
LEARNING OUTCOME 3: TEST TERMINATION AND OR CONNECTION OF

ELECTRICAL WIRINGS/ELECTRONICS CIRCUITS
77
Assessment Assessm
Methodolog
ies
Method
Testing of all Use of tools Tools for Lecture- The

completed measuring, cutting, demonstr assessor
termination/conn Use of test drilling, ation may
ections of electric instruments/equi assembling/disasse select two
wiring/electronic pment mbling, connecting. Self-paced (2) of the
circuits is Tool set includes instruction following
conducted for Electrical theory the following but assessme
compliance with not limited to: Group nt
specification and Single phase discussion methods
regulations using AC principles  screw to
appropriate drivers objectivel
procedures and Wiring y assess
equipment techniques  pliers the
candidate:
Wiring and DC power  cutters
circuits are supplies
checked using Observati
specified testing Soldering on
procedures
Reading skills Oral
required to Questioni
Unplanned ng
interpret work
events or
instruction
conditions are Practical
responded to in demonstr
Communication
accordance with ation
skills
established
procedures.
Soldering
techniques
78
UNIT OF COMPETENCY : TEST ELECTRONIC COMPONENTS
MODULE TITLE : TESTING ELECTRONIC COMPONENTS

attitudes required to test electronic components.
It includes competencies in determining the
criteria for testing electronics components,
planning an approach for component testing,
testing the components and evaluating the
testing process.
SUMMARY OF LEARNING OUTCOMES
LO1. Determine criteria for testing electronics components

LO2. Plan an approach for component testing
LO3. Test components
LEARNING OUTCOME 1: DETERMINE CRITERIA FOR TESTING

ELECTRONIC COMPONENTS
Assessment Methodologi Assessmen

Contents Condition
Criteria es t Method
Mensuration/ Self-paced Competency

Work The
Mathematics instruction may be
instructions are following
assessed
obtained and  Conversion of Units resources
Field trip through two
clarified based  Applied must be
or more of
on job order or Mathematics provided:
Symposium the following
client
Safety Tools and methods:
requirements
equipment Film showing
 Work Safety Direct
(see range
requirements and observation
of Simulation
Responsible economy of of
variables)
person is materials with application
consulted for durability to tasks and
effective and
79
 Knowledge in 5S questions
proper work Working
application and related to
coordination area/benc
observation of required
h
required timeframe knowledge
Data  Knowledge of
sheets/Applicati proper handling and Electronic
disposal of Demonstrati
on notes are componen
chemicals on with oral
obtained and ts
questioning
interpreted Materials, tools and
based on equipment uses and
manufacturer’s specifications Testing
Third party
specifications instrument
 Identification of report
s and
hand and power equipment
Testing criteria tools
 Proper care and Written test
are defined to
ensure that use of tools Assessme
components Systems and nt rating
Portfolio
meet technical Processes sheet
and quality
requirements  Principles of
electrical/electronic Reporting
circuits forms
Document and  Identifying sources
communicate of electricity
testing criteria to  Identifying
relevant conductors and
personnel insulators
 Describing
resistance and
identify resistors
 Supplying different
voltage using
variable power
supply
 Measuring
resistance using
VOM
 Testing resistors
 Measuring current
and voltage using
VOM
 Analyzing simple
circuit using ohms
and power law
 Analyzing
series/parallel
circuits using ohms
and power law
 Describing
alternating current
circuits
 Observing
80
waveform using
oscilloscope
 generating
waveform in
various frequency
using function
generator
 Measuring
frequency using
oscilloscope
 Measuring
capacitance using
VOM
 Describing
capacitance and
identifying
capacitors
 Testing capacitors
 Analyzing
series/parallel
capacitances
 Describing
inductance and
identifying inductors
 Testing inductors
 analyzing series
parallel inductors
 describing the
characteristic of
transformers
 describing and
identifying
semiconductor
diode
 testing
semiconductor
diode
 analyzing rectifier
circuits
 describing and
identifying bipolar
transistor
 testing bipolar
transistor
 analyzing amplifier
circuit
 analyzing multi-
vibrator circuit
 describing and
analyzing digital
gate
 testing logic gates
81
 analyzing logic
networks
 analyzing sequence
circuits
Work efficiently &
systematically
Communication skills
Use and maintenance
of tools and equipment
Skills in testing
electronic components
Work safety practices
and time management
Problem solving skills
Reading skills
LEARNING OUTCOME 2: PLAN AN APPROACH FOR COMPONENT
TESTING

Contents Condition

Various testing The
methods are following
assessed
Identified based  Conversion of Units resources
on types of  Applied must be
or more of
electronic Mathematics provided:
components
 Work Safety Direct
(see range
Characteristics requirements and observation
of Simulation
and economy of of
variables)
appropriateness materials with application
of testing durability to tasks and
methods to be  Knowledge in 5S questions
Working
used during application and related to
area/benc
development and observation of required
h
on completion is required timeframe knowledge
determined  Knowledge of
proper handling and Electronic
disposal of componen Demonstrati
Testing methods chemicals on with oral
ts
are questioning
considered/select Materials, tools and
ed in relation to equipment uses and
Testing
appropriate specifications Third party
instrument
testing strategy  Identification of s and report
hand and power equipment
82
tools Written test
Plan for testing
components is  Proper care and
use of tools Assessme
developed at
nt rating Portfolio
specified points Systems and sheet
during Processes
development and
on completion  Principles of
electrical/electronic Reporting
circuits forms
Required test &  Identifying sources
measuring of electricity
instruments and  Identifying
tools are conductors and
prepared and insulators
checked in  Describing
accordance with resistance and
established identify resistors
procedures  Supplying different
voltage using
variable power
Records system supply
is established to  Measuring
document testing resistance using
results, including VOM
problems and  Testing resistors
faults  Measuring current
and voltage using
VOM
circuit using ohms
and power law
 Analyzing
series/parallel
circuits using ohms
and power law
 Describing
alternating current
circuits
 Observing
waveform using
oscilloscope
 generating
waveform in
various frequency
using function
generator
 Measuring
frequency using
oscilloscope
 Measuring
capacitance using
VOM
83
 Describing
capacitance and
identifying
capacitors
 Analyzing
series/parallel
capacitances
 Describing
inductance and
identifying
inductors
parallel inductors
 describing the
characteristic of
transformers
 describing and
identifying
semiconductor
diode
 testing
semiconductor
diode
circuits
 describing and
identifying bipolar
transistor
 testing bipolar
transistor
circuit
vibrator circuit
 describing and
analyzing digital
gate
 analyzing logic
networks
 analyzing
sequence circuits
Work efficiently &
systematically
Use and maintenance
of tools and
equipment
84
Skills in testing
and time management
Reading skills
LEARNING OUTCOME 3: TESTING COMPONENTS
Criteria Method
Mensuration/Mathematics Self-paced Competency

Testing methods The
instruction may be
are applied to  Conversion of Units following
assessed
ensure that  Applied Mathematics resources
Field trip through two or
products meet must be
Safety more of the
creative, provided:
Symposium following
production and  Work Safety Tools and methods:
technical requirements and equipment Film showing
requirements economy of materials Direct
(see range
with durability observation of
of variables) Simulation
 Knowledge in 5S application to
Problems and application and tasks and
faults detected by observation of required questions
Working
testing are timeframe related to
area/bench
recorded and  Knowledge of proper required
remedial steps handling and disposal knowledge
taken in records of chemicals Electronic
system is components
documented Materials, tools and Demonstration
equipment uses and with oral
specifications questioning
Testing
Problems and  Identification of hand instruments
faults detected and power tools and
during testing are equipment Third party
 Proper care and use of
resolved in report
tools
accordance with
agreed project or Systems and Processes Assessment
industry practice rating sheet Written test
 Principles of
circuits Portfolio
Evaluate final Reporting
products against  Identifying sources of
electricity forms
the previously
determined criteria  Identifying conductors
and insulators
 Describing resistance
Testing process is and identify resistors
documented and  Supplying different
summarized voltage using variable
evaluation report power supply
is submitted to  Measuring resistance
85
using VOM
relevant personnel
 Measuring current and
voltage using VOM
 Analyzing simple circuit
using ohms and power
law
 Analyzing
series/parallel circuits
using ohms and power
law
 Describing alternating
current circuits
 Observing waveform
using oscilloscope
 generating waveform in
various frequency
using function
generator
 Measuring frequency
using oscilloscope
 Measuring capacitance
using VOM
 Describing capacitance
and identifying
capacitors
 Analyzing
series/parallel
capacitances
 Describing inductance
and identifying
inductors
parallel inductors
 describing the
characteristic of
transformers
 describing and
identifying
semiconductor diode
 testing semiconductor
diode
circuits
 describing and
identifying bipolar
transistor
 testing bipolar
transistor
86
circuit
 analyzing multi-vibrator
circuit
 describing and
analyzing digital gate
 analyzing logic
networks
circuits
Work efficiently &
systematically
Use and maintenance of
tools and equipment
Skills in testing electronic
components
Work safety practices and
time management
Reading skills
LEARNING OUTCOME 4: EVALUATE THE TESTING PROCESS

Contents Condition
Criteria s Method

Testing The
methods that following
assessed
were  Conversion of Units resources
successful  Applied must be
or more of
and those Mathematics provided:
that led to
difficulties
are identified  Work Safety Direct
(see range
based on requirements and observation
of Simulation
industry economy of of application
variables)
standards materials with to tasks and
durability questions
 Knowledge in 5S Working related to
Testing application and required
area/bench
process and observation of knowledge
records required timeframe
system are  Knowledge of proper Electronic
evaluated handling and component Demonstratio
based on disposal of s n with oral
standard chemicals questioning
87
Materials, tools and
procedures
equipment uses and
Third party
specifications Testing
report
instrument
Test  Identification of hand s and
results/finding and power tools equipment
s are  Proper care and use Written test
documented of tools
for
Systems and Assessme
subsequent Portfolio
Processes nt rating
components
sheet
testing.  Principles of
circuits Reporting
 Identifying sources forms
of electricity
 Identifying
conductors and
insulators
 Describing
resistance and
identify resistors
 Supplying different
voltage using
variable power
supply
 Measuring
resistance using
VOM
 Measuring current
and voltage using
VOM
circuit using ohms
and power law
 Analyzing
series/parallel
circuits using ohms
and power law
 Describing
alternating current
circuits
 Observing
waveform using
oscilloscope
 generating
waveform in various
frequency using
function generator
 Measuring
frequency using
oscilloscope
88
 Measuring
capacitance using
VOM
 Describing
capacitance and
identifying
capacitors
 Analyzing
series/parallel
capacitances
 Describing
inductance and
identifying inductors
parallel inductors
 describing the
characteristic of
transformers
 describing and
identifying
semiconductor
diode
 testing
semiconductor
diode
circuits
 describing and
identifying bipolar
transistor
 testing bipolar
transistor
circuit
vibrator circuit
 describing and
analyzing digital
gate
 analyzing logic
networks
circuits
Work efficiently &
systematically
Use and maintenance
89
of tools and equipment
Skills in testing
and time management
Reading skills
MODULE OF INSTRUCTION
CORE COMPETENCIES
QUALIFICATION : COMPUTER SYSTEMS SERVICING NC II
UNIT OF COMPETENCY: INSTALL AND CONFIGURE COMPUTER

SYSTEMS
MODULE TITLE : INSTALLING AND CONFIGURING
COMPUTER SYSTEMS
MODULE DESCRIPTOR: This unit covers the outcomes required in installing and
configuring desktop and workstation computers systems. It consists of competencies
to assemble computer hardware, install operating systems and drivers for
peripherals/devices, and install application software as well as to conduct testing and
documentation.
90
LEARNING OUTCOMES:
LO1. Assemble computer hardware
LO2. Prepare installer
LO3. Install operating system and drivers for peripherals/ devices
LO4. Install application software
LO5. Conduct testing and documentation
LEARNING OUTCOME 1: ASSEMBLE HARDWARE

Contents Condition
Criteria es Method
Unit assembly is Types and parts of The following Lecture The

planned and computers resources assessor
Discussion
prepared to ensure MUST be may select
OH&S policies and provided: Demonstrati any two of
procedures are Computer operating on the following
followed in systems assessment
Viewing
accordance with Tools and test methods to
Windows / MAC OS multimedia
systems instruments objectively
X /Linux
requirements assess the
candidate:
PC or
Peripheral devices
Materials workstation
Practical
necessary to
Demonstratio
complete the work Computer systems n w/ oral
are identified and Computer
design questioning
obtained in peripherals/de
accordance with vices
Interview
established Computer assembly
procedures and procedures
Appropriate Portfolio
checked against
systems OS, drivers
requirements and software
Installers preparation
applications/pr
and OS installation
91
Tools, equipment procedures ograms
and testing devices
needed to carry out
the installation work Application and
are obtained in devices/drivers
accordance with installation procedures
established
procedures and
checked for correct Desktop PC interface/
operation and hook up procedures
safety
Power ON self-test and

Computer BIOS configuration
hardware is procedures
assembled in
accordance with
established Application packages &
procedures and use of application
systems programs
requirements
Multimedia systems
Basic-input-output-
system (BIOS)
configuration is Motherboards
performed in
accordance with
hardware Multimedia storage
requirements. devices:
Video cards
Sound cards
Graphical user
interface
Disk management
Use of utilities/software
Virtualization
software
Disk management
software
Anti-virus / Diagnostic
software
Device drivers
92
Drivers/Software
update procedures
Application software
license agreements
Stress testing
procedures
5S and 3Rs
environmental policies
Safety handling of
computer parts
Assembling computer
hardware
Troubleshooting skills
Reading and writing

skills
LEARNING OUTCOME 2: PREPARE INSTALLER
Criteria Method
Portable bootable Types and parts of The following Lecture The assessor
devices are created computers resources MUST be may select
Discussion
in accordance with provided: any two of the
software Demonstration following
manufacturer Computer operating assessment
Viewing
instruction. systems Tools and test methods to
multimedia
instruments objectively
Windows / MAC
assess the
OS X /Linux
Customized candidate:
installers are PC or workstation
prepared in
Peripheral devices Practical
accordance with
Computer Demonstration
software utilization
peripherals/devices w/ oral
guide and end user Computer systems questioning
agreement.
design
93
Interview
Installation of Computer assembly Appropriate OS,
Portfolio
portable procedures drivers and software
applications are applications/programs
carried out in
accordance with Installers
software user guide preparation and OS
and software installation
license. procedures
Application and
devices/drivers
installation
procedures
Desktop PC
interface/ hook up
procedures
Power ON self-test
and BIOS
configuration
procedures
Application
packages & use of
application
programs
Multimedia systems
Motherboards
Multimedia storage
devices:
Video cards
Sound cards
Graphical user
interface
94
Disk management
Use of
utilities/software
Virtualization
software
Disk management
software
Anti-virus /
Diagnostic
software
Device drivers
Drivers/Software
update procedures
Application
software license
agreements
Stress testing
procedures
5S and 3Rs
environmental
policies
Safety handling of
computer parts
Assembling
computer hardware
Troubleshooting
skills
Reading and writing

skills
LEARNING OUTCOME 3: INSTALL OPERATING SYSTEM AND DRIVERS FOR

PERIPHERALS/ DEVICES
95
Assessment Criteria Assessment
Method
Operating system Types and parts The following Lecture The assessor
(OS) is installed in of computers resources MUST be may select
Discussion
accordance with provided: any two of the
established installation Demonstratio following
procedures and to Computer n assessment
comply with end-user operating Tools and test methods to
Viewing
requirements systems instruments objectively
multimedia
assess the
Windows /
candidate:
MAC OS X PC or workstation
Peripherals/devices
/Linux
drivers are installed
Practical
and configured in
accordance with
Peripheral peripherals/devices w/ oral
manufacturer’s
devices questioning
instructions and/or OS
installation
Appropriate OS, Interview
procedures. Computer drivers and software
systems design applications/programs Portfolio
OS and drivers
updates/patches are
Computer
accessed and assembly
installed in
procedures
accordance with
manufacturer’s
recommendations and Installers
requirements preparation and
OS installation
procedures
On-going checks of
the quality of the work
are undertaken in Application and
accordance with devices/drivers
established installation
procedures procedures
Desktop PC
interface/ hook
up procedures
Power ON self-
test and BIOS
configuration
procedures
Application
packages & use
96
of application
programs
Multimedia
systems
Motherboards
Multimedia
storage devices:
Video cards
Sound cards
Graphical user
interface
Disk
management
Use of
utilities/software
Virtualization
software
Disk
management
software
Anti-virus /
Diagnostic
software
Device drivers
Drivers/
Software update
procedures
Application
software license
agreements
Stress testing
97
procedures
5S and 3Rs
environmental
policies
Safety handling
of computer
parts
Assembling
computer
hardware
Troubleshooting
skills
Reading and
writing skills
LEARNING OUTCOME 4: INSTALL APPLICATION SOFTWARE

Method
Application software Types and parts The following Lecture The assessor
are installed based of computers resources MUST be may select
Discussion
on software provided: any two of the
installation guides, Demonstration following
end-user Computer assessment
Viewing
requirements and operating systems Tools and test methods to
multimedia
software license instruments objectively
Windows / MAC
agreement assess the
OS X /Linux
candidate:
PC or workstation
Variation to
Peripheral devices Practical
application software
installation is carried
peripherals/devices w/ oral
out in accordance to Computer questioning
customer/client
systems design
requirements
drivers and software
Computer Portfolio
Software updates applications/programs
assembly
are accessed and
procedures
installed in
accordance with
98
manufacturer’s
recommendations
Installers
and requirements
preparation and
OS installation
procedures
Application and
devices/drivers
installation
procedures
Desktop PC
interface/ hook up
procedures
Power ON self-
test and BIOS
configuration
procedures
Application
packages & use of
application
programs
Multimedia
systems
Motherboards
Multimedia
storage devices:
Video cards
Sound cards
Graphical user
interface
Disk management
99
Use of
utilities/software
Virtualization
software
Disk
management
software
Anti-virus /
Diagnostic
software
Device drivers
Drivers/Software
update
procedures
Application
software license
agreements
Stress testing
procedures
5S and 3Rs
environmental
policies
Safety handling of
computer parts
Assembling
computer
hardware
Troubleshooting
skills
Reading and
writing skills
LEARNING OUTCOME 5: Conduct testing and documentation

Method
100
Devices / systems Types and parts The following Lecture The assessor
and/or installation is of computers resources MUST be may select
Discussion
tested to determine provided: any two of the
whether it conforms to Demonstratio following
requirements Computer n assessment
operating Tools and test methods to
Stress test is Viewing
systems instruments objectively
conducted to ensure multimedia
assess the
reliability of equipment Windows /
candidate:
in accordance with MAC OS X PC or workstation
manufacturer’s /Linux
instructions and system Practical
requirements Computer Demonstration
Peripheral peripherals/devices w/ oral
5S and 3Rs are
devices questioning
followed according to
environmental policies
Documentation in Computer drivers and software
relation to the test is systems design applications/programs Portfolio
forwarded to
appropriate personnel
and/or authority in Computer
accordance with assembly
requirements procedures
Installers
preparation and
OS installation
procedures
Application and
devices/drivers
installation
procedures
Desktop PC
interface/ hook
up procedures
Power ON self-
test and BIOS
configuration
procedures
Application
packages & use
of application
programs
101
Multimedia
systems
Motherboards
Multimedia
storage devices:
Video cards
Sound cards
Graphical user
interface
Disk
management
Use of
utilities/software
Virtualization
software
Disk
management
software
Anti-virus /
Diagnostic
software
Device drivers
Drivers/
Software update
procedures
Application
software license
agreements
Stress testing
procedures
102
5S and 3Rs
environmental
policies
Safety handling
of computer
parts
Assembling
computer
hardware
Troubleshooting
skills
Reading and
writing skills
QUALIFICATION : COMPUTER SYSTEMS SERVICING NC II
UNIT OF COMPETENCY : SET-UP COMPUTER NETWORKS
MODULE TITLE: SETTING UP COMPUTER NETWORKS
UNIT DESCRIPTOR : This module covers the outcomes required in setting-up

computers networks for LANs and small-office home-
office (SOHO) systems. It consists of competencies to
install network cables, set network configuration, set
router/Wi-Fi/ wireless access point/repeater
configuration as well as to inspect and test the
configured computer networks.
NOMINAL DURATION: 40 HOURS
LEARNING OUTCOMES:
LO1. Install network cables
103
LO2. Setup network configuration
LO3. Setup router/Wi-Fi/wireless access point/repeater configuration
LO4. Inspect and test configured computer networks
LEARNING OUTCOME 1: INSTALL NETWORK CABLES
Assessment Criteria Methodolo Assessment

Contents Condition
gies Method
Cable routes are Computer network The following Lecture- The assessor
determined and concepts resources demonstrati may select any
planned in MUST be on two of the
accordance with Network cable provided: following
network design and installation assessment
actual installation PC or Self-paced methods to
site. Copper cable workstation instruction objectively
splicing and cable assess the
Network materials testing Network cables
candidate:
necessary to and materials Group
complete the work Fiber optic cables discussion Practical
are identified and splicing and Router/Wi-Fi/ Demonstration
obtained in installation wireless access w/ oral
accordance with requirements point/repeater questioning
established
procedures and network design Tools and test Interview
checked against  addressing instruments
systems Third Party
 subnetting
requirements Appropriate
 topology software
Portfolio
Tools, equipment and applications/pro
IPV4 and IPV6 grams
testing devices
needed to carry out Router/Wi-Fi/
the installation work wireless access PPE
are obtained in point/repeater
accordance with configuration
established
procedures and Network interface
checked for correct card (NIC) settings
operation and safety
network cables
Appropriate personal cable
protective equipment raceways/ducts
is used and OHS
104
policies and
procedures are Device systems
followed settings
configuration
Copper cable splicing
is performed based Local area network
on Electronic (LAN) port
Industries configuration
Alliance/Telecommun
ications Industry Wide area network
Association (EIA/TIA) (WAN) port
standards configuration
Network cables and Wireless settings

cable raceway are configuration
installed in
accordance with Security/Firewall/
established Advance settings
procedures and configuration
installation
requirements Cloud computing
Installation work is Network

performed and is connectivity testing
checked to ensure no
unnecessary damage Philippine
has occurred and Electrical Code
complies with relevant to data
requirements connection
OHS standards and OHS standards

5S principles are and 5S principles
followed according to
enterprise Practicing 3Rs –
requirements reduce, re-use,
recycle/recover
Excess components
and materials are 3Rs environmental
disposed of based on policies
WEEE directives and
3Rs waste
Managing waste
management
from electrical and
program.
electronic
equipment (WEEE)
Cable splicing
Cable
troubleshooting
105
Setting-up and
configuring skills
Problem solving
skills
Decision making
skills
Documentation
skills
LEARNING OUTCOME 2: SET NETWORK CONFIGURATION
Assessmen Methodolog Assessme

Contents Condition
t Criteria ies nt Method
Network Computer network The following Lecture- The

connectivity concepts resources MUST demonstratio assessor
of each be provided: n may select
terminal is Network cable any two of
checked in installation PC or workstation
the
accordance Self-paced following
with network Copper cable Network cables instruction assessment
design. splicing and cable and materials
methods to
testing objectively
Any fault or Router/Wi-Fi/ Group assess the
problem in Fiber optic cables wireless access discussion candidate:
the network splicing and point/repeater
system is installation Practical
diagnosed requirements Tools and test Demonstrat
and instruments ion w/ oral
remedied in network design questioning
line with the  addressing Appropriate
standard software Interview
 subnetting
operating applications/progr
 topology
procedures. ams Third Party
IPV4 and IPV6
Network PPE Portfolio
interface Router/Wi-Fi/
card (NIC) wireless access
settings are point/repeater
configured configuration
in
accordance Network interface
with network card (NIC) settings
design.
network cables
Communicat cable
ion checking raceways/ducts
106
between
terminals Device systems
are carried settings
out in configuration
accordance
with OS Local area network
network (LAN) port
configuratio configuration
n guides
Wide area network
Unplanned (WAN) port
events or configuration
conditions
are Wireless settings
responded configuration
to in
accordance Security/Firewall/
with Advance settings
established configuration
procedures
Cloud computing
Network connectivity
testing
Philippine Electrical
Code relevant to
data connection
OHS standards and

5S principles
Practicing 3Rs –
reduce, re-use,
recycle/recover
3Rs environmental
policies
Managing waste
from electrical and
electronic equipment
(WEEE)
Cable splicing
Cable
troubleshooting
Setting-up and
107
configuring skills
Problem solving
skills
Decision making
skills
Documentation
skills
LEARNING OUTCOME 3: SET ROUTER/WIFI/WIRELESS ACCESS

POINT/REPEATER CONFIGURATION
Assessment Assessm
Methodolo
gies
Method
Client Device Computer network The following Lecture- The

systems settings concepts resources demonstrati assessor
are configured in MUST be on may select
accordance with Network cable provided: any two of
manufacturers’ installation the
instructions and PC or Self-paced following
end-user Copper cable workstation instruction assessme
preferences splicing and cable nt
testing Network cables
methods
Local area network and materials Group to
(LAN) port is Fiber optic cables discussion objectively
configured in splicing and Router/Wi-Fi/
assess the
accordance with installation wireless access
candidate:
manufacturers’ requirements point/repeater
instructions and Practical
network design network design Tools and test Demonstr
 addressing instruments ation w/
Wide area network oral
 subnetting
(WAN) port is Appropriate questionin
 topology
configured in software g
accordance with applications/pro
IPV4 and IPV6
manufacturers’ grams Interview
instructions and Router/Wi-Fi/
network design Third
wireless access PPE
Party
point/repeater
Wireless settings configuration
are configured in Portfolio
accordance Network interface
manufacturers’ card (NIC) settings
instructions,
network design network cables
108
and end-user cable
preferences raceways/ducts
Security/Firewall/ Device systems

Advance settings settings
are configured in configuration
accordance with
manufacturers’ Local area network
instructions and (LAN) port
end-user configuration
preferences
Wide area network
(WAN) port
configuration
Wireless settings
configuration
Security/Firewall/
Advance settings
configuration
Cloud computing
Network
connectivity testing
Code relevant to
data connection
OHS standards and

5S principles
Practicing 3Rs –
reduce, re-use,
recycle/recover
3Rs environmental
policies
Managing waste
from electrical and
electronic
equipment (WEEE)
Cable splicing
Cable
troubleshooting
109
Setting-up and
configuring skills
Problem solving
skills
Decision making
skills
Documentation
skills
LEARNING OUTCOME 4: INSPECT AND TEST THE CONFIGURED COMPUTER

NETWORKS
Assessment Methodolo Assessme

Contents Condition
Criteria gies nt Method
Final Computer network The following Lecture- The

inspections are concepts resources MUST demonstrati assessor
undertaken to be provided: on may select
ensure that the Network cable any two of
configuration installation PC or
the
done on the workstation Self-paced following
computer Copper cable splicing instruction assessmen
networks and cable testing Network cables
t methods
conforms with and materials
to
the Fiber optic cables Group objectively
manufacturer’s splicing and Router/Wi-Fi/ discussion assess the
instruction/man installation wireless access
candidate:
ual requirements point/repeater
Practical
Computer network design Tools and test Demonstra
networks are  addressing instruments tion w/ oral
checked to questionin
 subnetting
ensure safe Appropriate g
 topology
operation. software
applications/prog Interview
IPV4 and IPV6 rams
Reports are Third Party
prepared/compl Router/Wi-Fi/
eted according wireless access PPE
to company point/repeater Portfolio
requirements. configuration
Network interface
card (NIC) settings
network cables
110
cable raceways/ducts
Device systems
settings configuration
Local area network

(LAN) port
configuration
Wide area network

(WAN) port
configuration
Wireless settings
configuration
Security/Firewall/
Advance settings
configuration
Cloud computing
Network connectivity
testing
Code relevant to data
connection
OHS standards and

5S principles
Practicing 3Rs –
reduce, re-use,
recycle/recover
3Rs environmental
policies
Managing waste from

electrical and
electronic equipment
(WEEE)
Cable splicing
Cable
troubleshooting
Setting-up and
111
configuring skills
Decision making
skills
Documentation skills
UNIT OF COMPETENCY : SETUP COMPUTER SERVER

MODULE TITLE : SETTING-UP COMPUTER SERVER
attitudes needed to set-up computer servers for
LANs and SOHO systems. It consists of
competencies to set-up user access and configures
network services as well as to perform testing,
documentation and pre-deployment procedures.
LEARNING OUTCOMES:

LO 1. Set-up users access
LO 2. Configuring network services
LO 3. Perform testing, documentation and pre-deployment procedures
LEARNING OUTCOME 1: SETUP-USER ACCESS
Criteria Method
User folder is Network operating The following Lecture- The assessor

created in system (NOS) features resources MUST be demonstration may select any
accordance provided: two of the
Self-paced
with network following
PC or workstation instruction
operating Computer servers and assessment
system network and server Group
112
(NOS) functions discussion methods to
features Network operating objectively
system (NOS) assess the
Types of Network candidate:
User access services Network printer
level is Practical
configured Tools and test
based on User access level instruments Demonstration
NOS features configuration w/ oral
and Appropriate software questioning
established applications/programs
network Network services Interview
access configuration
policies/end- Portfolio
 configuring web
user services
requirements.
 configuring file sharing
services
Security  configuring print
check is sharing services
performed in
accordance
with Web
established applications/technologies
network
access
Setting-up client/user
policies/end-
access and security
user
requirements.
Setting-up and
configuring servers
Installing and configuring

modules/add-ons
Configuration of network
services
Testing procedures
Pre-deployment
procedures and practices
Enterprise policies and

procedures
End user requirements
113
procedures
Documentation and
making reports
Setting-up and
configuring servers
Decision making skills
Reading and writing

skills
LEARNING OUTCOME 2: CONFIGURE NETWORK SERVICES

Contents Condition
Normal Network operating The following Lecture- The

functions of system (NOS) resources MUST demonstratio assessor
server are features be provided: n may select
checked in any two of
PC or workstation Self-paced
accordance the following
network and server instruction
with Computer servers and assessment
manufacturer’s functions Group methods to
instructions Network operating discussion objectively
system (NOS)
Required assess the
Types of Network candidate:
modules /add- services Network printer
ons are Practical
installed/updat Tools and test
ed based on User access level instruments Demonstrati
NOS configuration on w/ oral
installation Appropriate questioning
procedures software
Network Network services applications/progra Interview
services to be configuration ms
configured are Portfolio
 configuring web
confirmed services
based on
 configuring file
user/system
sharing services
requirements
 configuring print
114
Operation of sharing services
network
services are
checked based Web
on user/system applications/technolog
requirements ies
Unplanned
events or Setting-up client/user
conditions are access and security
responded to
in accordance
with Setting-up and
established configuring servers
procedures
Installing and
configuring
modules/add-ons
Configuration of
network services
Testing procedures
Pre-deployment
procedures and
practices

procedures
End user requirements

procedures
Documentation and
making reports
Setting-up and
configuring servers
115
Decision making skills
Reading and writing

skills
LEARNING OUTCOME 3: PERFORM TESTING, DOCMUMENTATION AND PRE-

DEPLOYMENT PROCEDURES
Assessment Methodolo Assessme

Contents Condition
Criteria gies nt Method
Pre- Network operating The following Lecture- The

deployment system (NOS) resources MUST demonstra assessor
procedures is features be provided: tion may select
undertaken PC or Self-paced any two of
based on instruction the
Computer servers workstation
enterprise following
and functions network and Group
policies and assessmen
server discussion
procedures t methods
to
Types of Network Network
objectively
services operating system
Operation and assess the
(NOS)
security check candidate:
are undertaken User access level Network printer Practical
based on end- configuration
user Tools and test Demonstra
requirements instruments tion w/ oral
Network services questionin
configuration Appropriate g
Reports are software
prepared/compl  configuring web applications/prog Interview
services rams
eted according
 configuring file Portfolio
to enterprise
sharing services
policies and
 configuring print
procedures.
sharing services
Web
applications/techno
logies
Setting-up
client/user access
116
and security
Setting-up and
configuring servers
Installing and
configuring
modules/add-ons
Configuration of
network services
Testing procedures
Pre-deployment
procedures and
practices
Enterprise policies
and procedures
End user
requirements
Enterprise policies
and procedures
Documentation and
making reports
Setting-up and
configuring servers
Problem solving
skills
Decision making
skills
Reading and
writing skills
117
UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS
AND NETWORKS
MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER
SYSTEMS AND NETWORKS
attitudes needed to maintain and service computer
systems and networks.
LEARNING OUTCOMES:
LO1. Plan and prepare for maintenance and repair
LO2. Maintain computer systems and networks
LO3. Diagnose faults of computer systems and networks
LO4. Rectify/correct defects in computer systems and networks
LO5. Inspect and test the computer systems and networks
LO1. PLAN AND PREPARE FOR MAINTENANCE AND REPAIR

Contents Condition
Criteria es Method
Maintenance Includes but not limited to: The Lecture/ The assessor must
and/or Diagnosis following Discussion select two of the
of faults is planned Planning and preparing resources following
and prepared in for maintenance MUST be Demonstratio assessment
line with job provided: n/ Role methods to
requirements. Computer systems Tools playing objectively assess
maintenance procedures the candidate:
Tools, equipment PC systems Computers Film viewing
and testing Observation with
Computer operations and
devices needed for oral Questioning
Electronic fault findings peripherals
the maintenance
are obtained and Interview
Use and operation of Test
checked for correct
118
operation and tools, instruments and instruments Portfolio
safety testing devices
Materials
Materials Occupational health and
necessary to safety policies and PPE
complete the work procedures
are obtained in Technical
accordance with Job service order forms or manuals
established checklist
procedures and
checked against Problem solving in
job requirements. emergency situation
OHS policies and Procedures in

procedures are maintenance scheduling
followed in line Preventive maintenance
with job of computer system and
requirements. network
Operating system
Computer systems update
and networks for Back-up scheduling
maintenance are Creating restore point
checked against Guarding against virus
job/service order Cleaning computer
or instructions and systems and networks
specifications.
Diagnostic procedures
Identifying and isolating

faults/problems
Diagnostic software
utilities
Gathering of information
Accomplished forms
Diagnostic reports
Proposal reports
Defects in computer
Troubleshooting and
repair techniques
Problem solving in
emergency situation
Corrective action
Hardware configuration
Software configuration
Testing methods and

procedures
119
Documentation and
making reports
Waste management
OHS standards and 5S

principles
Practicing 3Rs – reduce,

re-use, recycle/recover
3Rs environmental
policies
Managing waste from

electrical and electronic
equipment (WEEE)
Reading skills required to

interpret work instructions
needed to interpret and
define work procedures
Problem solving in
emergency situation
Network Cabling
Connecting computers to
wired and wireless LAN
Removing viruses from

infected machines
LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS

Criteria Method
Appropriate Includes but not limited to: The following Lecture/ The assessor
personal resources Discussion must select
protective Planning and preparing MUST be two of the
equipment is for maintenance provided: Demonstration/ following
used in line with Tools Role playing assessment
standard Computer systems methods to
procedures. maintenance procedures Computers Film viewing objectively
PC systems and assess the
Normal function Computer operations peripherals candidate:
of computer Electronic fault findings
systems and Observation
Test with oral
120
networks are Use and operation of instruments Questioning
checked in tools, instruments and
accordance with testing devices Materials Interview
manufacturer’s
instructions. Occupational health and PPE Portfolio
safety policies and
Scheduled/ procedures Technical
periodic manuals
maintenance is Job service order forms or
performed in checklist
accordance with
manufacturer’s Problem solving in
requirements. emergency situation
Where Procedures in
necessary, maintenance scheduling
needed Preventive maintenance
repairs/replacem of computer system and
ents are made in network
accordance with Operating system
established update
procedures. Back-up scheduling
Creating restore point
Unplanned Guarding against virus
events or Cleaning computer
conditions are systems and networks
responded to in
accordance with Diagnostic procedures
established
procedures Identifying and isolating
faults/problems
utilities
Accomplished forms
Proposal reports
Defects in computer
Troubleshooting and
repair techniques
Problem solving in
emergency situation
Corrective action
Testing methods and
121
procedures
Documentation and
making reports
Waste management

principles

3Rs environmental
policies
Managing waste from

equipment (WEEE)

Problem solving in
emergency situation
Network Cabling

infected machines
LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS

Criteria Method
Appropriate Includes but not limited to: The following Lecture/ The
personal resources Discussion assessor
protective Planning and preparing for MUST be must select
equipment is maintenance provided: Demonstration/ two of the
used in line with Tools Role playing following
standard Computer systems assessment
procedures. maintenance procedures Computers Film viewing methods to
PC systems and objectively
Faults or Computer operations
122
problems in the Electronic fault findings peripherals assess the
computer candidate:
systems and Use and operation of Test
networks are instruments Observation
tools, instruments and
diagnosed with oral
testing devices
according to Materials Questioning
requirements Occupational health and
and in line with PPE Interview
safety policies and
the standard procedures
procedures. Technical Portfolio
Job service order forms or manuals
Contingency checklist
measures are
managed and Problem solving in
implemented in emergency situation
accordance with
established Procedures in
procedures maintenance scheduling
Preventive maintenance
Unplanned of computer system and
events or network
conditions are Operating system
responded to in update
accordance with Back-up scheduling
established Creating restore point
procedures Guarding against virus
Cleaning computer

faults/problems
utilities
Accomplished forms
Proposal reports
Defects in computer
Troubleshooting and
repair techniques
Problem solving in
emergency situation
Corrective action
123
Testing methods and
procedures
Documentation and
making reports
Waste management

principles

3Rs environmental
policies
Managing waste from

equipment (WEEE)

Problem solving in
emergency situation
Network Cabling

infected machines
LO4. RECTIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS

Criteria Method
Appropriate Includes but not limited to: The following Lecture/ The assessor
personal resources Discussion must select
protective Planning and preparing for MUST be two of the
equipment is used maintenance provided: Demonstration/ following
in line with Tools Role playing assessment
standard Computer systems methods to
procedures. maintenance procedures Computers Film viewing objectively
PC systems and assess the
124
Defective Computer operations peripherals candidate:
components or Electronic fault findings
Test Observation
parts are replaced with oral
or corrected Use and operation of instruments
Questioning
without damage to tools, instruments and
the surrounding testing devices Materials
Interview
environment or
services Occupational health and PPE
Portfolio
safety policies and
procedures Technical
Adjustments, if manuals
necessary are Job service order forms or
made in checklist
accordance with
established Problem solving in
procedures emergency situation
Unplanned events Procedures in

or conditions are maintenance scheduling
responded to in Preventive maintenance
accordance with of computer system and
established network
procedures. Operating system
update
Back-up scheduling
Creating restore point
Guarding against virus
Cleaning computer

faults/problems
utilities
Accomplished forms
Proposal reports
Defects in computer
Troubleshooting and
repair techniques
Problem solving in
emergency situation
Corrective action
125
Testing methods and

procedures
Documentation and
making reports
Waste management

principles

3Rs environmental
policies
Managing waste from

equipment (WEEE)

Problem solving in
emergency situation
Network Cabling

infected machines
LO5. INSPECT AND TEST THE COMPUTER SYSTEMS AND NETWORKS

Criteria Method
Final inspections Includes but not limited The following Lecture/ The assessor
are undertaken to to: resources Discussion must select
ensure that the MUST be two of the
testing conducted Planning and preparing provided: Demonstration/ following
on the device for maintenance Role playing
126
conforms with the Tools assessment
manufacturer’s Computer systems Film viewing methods to
instruction/manual maintenance procedures Computers and objectively
PC systems peripherals assess the
Computer Computer operations candidate:
systems and Electronic fault findings Test
instruments Observation
networks are with oral
checked/tested to Use and operation of
Materials Questioning
ensure safe tools, instruments and
operation. testing devices
PPE Interview
Occupational health and
OHS standards Technical Portfolio
safety policies and
and 5S principles manuals
procedures
are followed
according to
Job service order forms
enterprise policies
or checklist
Work site is Problem solving in

cleaned and emergency situation
cleared of all
debris and left in Procedures in
safe condition in maintenance scheduling
accordance with Preventive maintenance
company of computer system and
procedures network
Operating system
Excess update
components and Back-up scheduling
materials are Creating restore point
disposed of based Guarding against virus
on WEEE Cleaning computer
directives and systems and networks
3Rs waste
management Diagnostic procedures
program.
Report is faults/problems
prepared and Diagnostic software
completed utilities
according to Gathering of
company information
requirements
Accomplished forms
Proposal reports
Defects in computer
Troubleshooting and
repair techniques
127
Problem solving in
emergency situation
Corrective action
Testing methods and

procedures
Documentation and
making reports
Waste management

principles

3Rs environmental
policies
Managing waste from

equipment (WEEE)

Problem solving in
emergency situation
Network Cabling

infected machines
128

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COMPETENCY

COMPUTER SYSTEMS SERVICING NC II

COURSE TITLE: COMPUTER SYSTEMS SERVICING

NOMINAL DURATION 377 HOURS

TRAINEE ENTRY REQUIREMENTS

 Can communicate either oral or written.

1. Participate in 1.1 Participating in 1.1.1 Obtain and convey

1.1.3 Complete relevant work-

2. Work in a team 2.1 Working in a 2.1.1 Describe team role and

2.1.2 Identify one’s role and

2.2.3 Work as a team member

3. Solve/Address 3.1Solving/ 3.1.1 Identify routine problems

4. Develop career and 4.1 Developing 4.1.1 Manage one’s emotion

4.1.3 Boost self-confidence and

5. Contribute to 5.1 Contributing to 5.1.1 Identify opportunities to 3 Hours

5.1.3 Integrate ideas for change

6. Present relevant 6.1 Presenting 6.1.1 Gather data/ information

6.1.3 Record and present

7. Practice 7.1 Practicing 7.1.1 Identify OSH

8. Exercise efficient 8.1 Exercising 8.1.1 Identify the efficiency and

8.1.3 Convey inefficient and

9. practice 9.1 Practicing 9.1.1 Apply entrepreneurial 4 hours

9.1.3 Implement cost-effective

1. Apply Quality 1.1 Applying 1.1.1 Assess quality of received

1.1.3 Engage in quality

2. Perform 2.1 Performing 2.1.1 Plan and prepare for task

2.1.3 Access information using

2.1.4 Produce output/ data 20 Hours

2.1.5 Use basic functions of a

2.1.6 Maintain computer

1. Install and 1.1 Installing 1.1.1 Assemble computer

2. Set-up 2.1 Setting-up 2.1.1 Install network cables 40 Hours

3. Set-up 3.1 Setting-up 3.1.1 Set-up user access

4. Maintain and 4.1 Maintaining 4.1.1 Plan and prepare for

in computer systems and

Install and Configure 100

Supervised Supervised Network

Maintain and Repair

Assessment Method: Assesment will done through face to face method

Course Delivery: The training will be conducted through a face to face

LIST OF TOOLS, EQUIPMENT AND MATERIALS

Qty TOOLS Qty * EQUIPMENT Qty MATERIALS

10 Screwdriver 10 Desktop 400 RJ 45

10 Screwdriver 10 Laptop 25 Modular box

10 Long nose 10 Computers 20 Raceway or

10 Mechanical 10 Server 1 box UTP cable

10 sets Allen wrench 20 pcs Patch panel 1 can Contact

10 Crimping tools 10 Working 1 Whiteboard

10 Soldering iron 1 unit Internet 1 Filler (lead-

10 Solder sucker 10 Uninterruptibl 4pcs Fiber optic

5 Wire stripper 10 Hub / Switch

1 set Drill bit 1 unit Network

5 sets Precision 10 Router with

10 pcs Anti-static 10 Wireless

5 pcs Flash 1 unit PC Video

10 Can of 2 units External

10 pcs Impact 1 unit USB External

1 unit Hot Air 1 unit USB External

1 unit Clean Brush 1 unit USB External

1 unit 3-in1 Printer

5 units LAN Cable

1 unit KVM Switch

* Minimum quantity recommended for a Class size of 25 trainees