Meeting: Scheduling Tech Repair and Installation

JP,Keno,Dannie,Hen,Ale, Ky,Ru

03/20/2023 11:30

Shared Services Tech Support to minimize the

cost both Main and branches

1. All reports/ concern should be directed to the IGREY LOMA PAGE AND MEYCAUYAN PAGE
- Message Page
- Call/ text hotline assigned DOLMAR AND MEYCAUYAN to each site
- Admin should be forwarded to the GC with proper JO attached. ( FOR STRICT COMPLIANCE)
- FILL OUT JO FORMS PROPERLY COMPLETE INFO
- SUBMIT THE SAME DAY THE CONCERN WAS RECEIVED

2. PROTOCOL REPAIR
-Subscriber reports no net for 4 days.
-Admin report to tech
-Tech should double in the system if the subscribers claim is true
-Will first check if they can repair remotely or will send a tech team to fix.
-Admin will get back to the subscriber to action taken and schedule visit.

3. INSTALLATION SCHEDULE (1-2 days)

- Ocular – then if ok they can install same day
- Tech will report to admin if ok to proceed and what materials are needed.
- Admin will create JO
- Tech team will proceed with installation
- Admin to do after sales call to check if connection is ok.