The Effect of Proactive Personality as a Buffer Mechanism on Organisational Citizenship

Behaviour: The Role of Contextual Factors and Work Engagement

Nurul Liyana Mohd Kamil

Faculty of Business and Economics, Universiti Malaya, Malaysia
Mohd Awang Idris
Faculty of Arts and Social Sciences, Universiti Malaya, Malaysia

Introduction:
Citizenship behaviour nature of a service sector determines its perseverance and, particularly,
employees' organisational citizenship behaviour plays an important role. This study examines
the effect of contextual factors (in the form of transformational leadership, organizational
climate, and supervisory support) on managerial employees’ organisational citizenship
behaviour.

Material and Methods:

We emphasized these interests with multilevel study among 401 bureaucrats in Malaysia,
which will lead to further investigations of organisational citizenship behaviour in Eastern
workplace settings. Through the mediating effect of work engagement, the relative strength of
contextual factors and organisational citizenship behaviour has also been scrutinized by the
buffering mechanism of proactive personality.

Result and Conclusions:

Some of the limitations in this study include it was conducted entirely online which resulted in
limited feedback and cross-sectional data for analysis was carried out. This study provides new
insights into both mediating and moderating effects of the work engagement and proactive
personality level, respectively. Surprisingly, our results establish when employees perceive
high contextual factors, it increases their organisational citizenship behaviour even though
during a low proactive personality environment. Overall, the conclusion of our study is useful
for policymakers and practitioners in their efforts to enhance this work behaviour of the public
sector, which will rely on the potential of contextual factors, work engagement, and proactive
personality of Malaysian bureaucrats.

Keywords: Organisational Citizenship Behaviour, Work Engagement, Proactive Personality,

Multilevel, Contextual Factors.