ADVANCED INNOVATION GROUP PRO EXCELLENCE

Section 2: Understanding Quality

Lecture 3: HISTORY OF QUALITY

SIX SIGMA WHITE BELT PROGRAM

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 Agenda

In this chapter, you will learn:

• The different techniques that have been employed by
managers to keep their organization in business over many
centuries

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Introduction

Trades & Guilds Industrial Revolution Information Revolution Social Revolution

1700’s 1800’s 1900’s 2000’s

Over the centuries, managers have tried to

find ways to keep their organizations in
BUSINESS

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Introduction

Wants and needs

of our Customers
CHANGE OVERTIME

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Introduction

Organizations face a
challenge to find
NEW & BETTER WAYS
to satisfy customers
ever-changing demands

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 The Quality Timeline

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The Quality Timeline

Mid 1920’s
Quality Control Charts – mid 1920’s
Quality Control
Charts
Devised a technique  Quality Control Charts
1979 • Used graphs to monitor a business process
Quality • Identified whether the process is predictable
Circles • OR if special causes were affecting the process
Mid 1980’s

Statistical Process
Control
Walter
1987 Shewhart
ISO 9000
Standards

1985 to 1988

Six Sigma

2000
Image of a
Lean Manufacturing Quality Control Chart

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The Quality Timeline

Mid 1920’s
Quality Circles – 1979
Quality Control
Charts

1979

Quality
Circles

Mid 1980’s

Statistical Process
Control

1987

ISO 9000
Standards

1985 to 1988

Six Sigma • Originated in Japan

• Are self-improvement study groups
2000
• Composed of a small number of employees and their supervisors
Lean Manufacturing

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The Quality Timeline

Mid 1920’s
Statistical Process Control
Statistical Process(SPC) – mid 1980’s
Control
Quality Control
Charts

1979

Quality Detection of
Circles Control Charts
Variation
Mid 1980’s

Statistical Process
Control

1987 Common
Special Cause
ISO 9000 Cause
Standards Variation
Variation
1985 to 1988

Six Sigma • SPC is an application of statistical techniques to control a process

• Also called as Statistical Quality Control
2000

Lean Manufacturing

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The Quality Timeline

Mid 1920’s
ISOStatistical
9000 Standards – 1987
Process Control
Quality Control
Charts

1979

Quality
Circles
INTERNATIONAL
Mid 1980’s

Statistical Process
ORGANIZATION FOR
Control
STANDARDIZATION
1987

ISO 9000
Standards

1985 to 1988

Six Sigma • ISO 9000 standards is a set of international standards on Quality

Management & Quality Assurance
2000
• Help companies maintain and efficient quality system
Lean Manufacturing

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The Quality Timeline

Mid 1920’s
Six Sigma (between
Statistical1985-88) and Lean (2000)
Process Control
Quality Control
Charts

1979 Between 1985 to 1988 In 2000

Quality
Circles

Mid 1980’s
LEAN
Statistical Process
SIX SIGMA
Control

1987
MANUFACTURING
ISO 9000
Standards

Between 1985-88

Six Sigma

2000 More details to follow on Lean and Six Sigma in subsequent chapters
Lean Manufacturing

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The Quality Timeline (Summary)

Mid 1920’s 1979 Mid 1980’s

Quality Control Quality Statistical Process

Charts Circles Control

2000 Between 1985-88 1987

ISO 9000
Lean Manufacturing Six Sigma
Standards

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 Summary

In this chapter, you learnt:

• Over the centuries, managers have tried to find ways to
keep their organization in business
• Quality control charts were developed in the mid-1920’s
• Quality circles were developed in 1979 in Japan
• Statistical Process Control was developed in mid-1980’s
• ISO 9000 standards were developed in 1987
• Six Sigma was developed between 1985 and 1988 at
Motorola
• Lean Manufacturing was developed in 2000

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