SIT40516 - Certificate IV in Commercial Cookery

SITXCOM002 Show social and cultural sensitivity

Student Homework

Student ID: _________________________

Student Name: _________________________
Student Sign: _________________________
Date: _________________________

E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
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 ABOUT THIS BOOKLET

This booklet has been designed for students undertaking face to face mode of study where you
are required to make sure you complete the questions as a part of formative assessment during
the course of the learning process.
The questions that are included in this booklet are not a part of the formal assessments and there
is no marking system allocated for this booklet. This is just for your reference and self-study purpose
only.

Your assessor will randomly select a few students and check the booklet to ensure that you are
ready for the formal assessments.

This booklet might not be suitable for students taking other modes of study e.g., online or work
based.

Please read all the information given to you when you receive this assessment booklet. If you do
not understand any part of this booklet, please inform your assessor/trainer.

The assessment booklet contains:

Practice task: This part contains the information to successfully complete the practice task. In task,
students will find the following information:
● Task instructions.
● Questions
● Model answers or trainer/Assessor

Information on resources required, where applicable

ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS:
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Practice task Queen
Level-6, Suite 6.01/138 for learners.
Street, +000 12345 6789 info@asia.edu.au
Release Date: September 2019
-Campbelltown,
You must ensure
NSW 2560. you answer the
+000question
12345 6789satisfactorily as a part of formative
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assessment.
- You must time yourself once you begin the task.
- In case you have written the incorrect answer for any question, please write it on
another sheet of paper and attach with the booklet before submitting to the
assessor.
- Read all the questions carefully and answer all questions.

E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C

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 Q1: Define ‘cultural group’.

Ans: A cultural group is simply defined as a set of individuals of the same nationality or race
who share the same beliefs, values, goals and practices.

Q2: You work waiting tables in a crowded, busy restaurant. Explain five ways you would look after
a customer with a sight impairment.

Ans: Five ways I would look after a customer with a sight impairment in a crowded busy,
restaurant are as follows:

1. Offer to read the menu to the customer even if there is Braille menus as some blind
ASTRALpeople
SKILLS
can notINSTITUTE OF AUSTRALIA
read the Braille menus.
ABN: 80 600 951 264 RTO: 41322 CRICOS:
2. Offer my arm to guide them while they enter and leave the restaurant as thereVersion
might 1.0
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au
be chances of falling down and getting into accidents due to the crowd. Release Date: September 2019
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3. Providing the customer with a corner seat or table as there would be less chances of
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getting indulged between the crowd in the corner seat.

4. Introduce myself and let them know that they can call me anytime for help.

5. Offer to read the check and if the customer is paying with a credit card help with
signing the receipt.

E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C

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(02) 4608 9972
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 Q3: Briefly explain the Racial Discrimination Act 1975.

Ans: Racial Discrimination act 1975 states that, ‘It’s illegal to discriminate against people
because of their race, color, nationality or ethnic origin.

ASTRAL SKILLS INSTITUTE OF AUSTRALIA

ABN: 80 600 951 264 RTO: 41322 CRICOS:
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789
Campbelltown, NSW 2560. +000 12345 6789
Version 1.0
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Release Date: September 2019
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E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C

Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Version 2.1

(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Release Date: Dec 2020
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 Q4: Read this definition of sexual harassment from a workplace anti-discrimination and

harassment policy.

Sexual harassment is any unwelcome and uninvited physical or verbal sexual conduct. It may

include gestures, touching, leering, embracing, kissing, pinching, or patting. It can also include

offensive noises, sexual jokes, requests for sexual favours and questions about a person’s sexual

life either in person or via phone calls, emails, facsimiles, or messages. Displaying suggestive or

sexually graphic material is also against our policy.

Use the information in the policy to answer ‘yes’ or ‘no’ to questions.

Your co-worker invites you out for a drink after work. Drinks turn into dinner. You take a walk on the

beach afterwards and talk until midnight. You kiss them goodnight as they get into the taxi. They

smile and wave at you out the window as they drive off.

Is this behaviour against your workplace anti-discrimination and harassment policy?

____No__________________

Your co-worker is wearing some provocative clothing at work. You cannot help looking at and

giving their bottom a pat as they walk by.

Is this behaviour against your workplace anti-discrimination and harassment policy?

________Yes______________
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN:A80regular customer continually
600 951 264 makes comments
RTO: 41322 CRICOS: of a sexual nature and repeatedly asks you out
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on a date. You have asked him to stop the comments and have told him you are not interested
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in going out with him. Page No:

Is this behaviour against your workplace anti-discrimination and harassment policy?

_____Yes_________________

Q5: Identify five issues that may cause conflict or misunderstanding in the workplace.

Ans: Following are the five issues that may cause conflict or misunderstanding in the workplace
are:

E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C

Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Version 2.1

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 1. Harassment and Bullying

2. Lack of equal opportunities

3. Different work ethics

4. Unclear job roles

5. Discrimination

Q6: List three common causes of communication breakdowns.

Ans: Three common causes of communication breakdowns are:

1. Talking without listening to others and taking speed(too slow or too fast).

2. Body language while talking.

3. Some cultures expect certain types of greetings or bowing and the lack of it may cause
misunderstandings.

ASTRAL SKILLS INSTITUTE OF AUSTRALIA

ABN: 80 600 951 264 RTO: 41322 CRICOS:
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Campbelltown, NSW 2560. +000 12345 6789
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Q7: State five strategies you can use to address cross-cultural difficulties with customers and
colleagues.

E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C

Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Version 2.1

(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Release Date: Dec 2020
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 Ans: Five strategies we can use to address cross-cultural difficulties with customers and
colleagues are as follows:

1. Be open and aware of how your communication style might offend others and try to see the
issue from the other person’s point of view

2. Be clear and specific about instructions and use easily understandable words and simple
culturally appropriate gestures.

3. Act professionally and be respectful towards all the ideas even if you don't agree on the
particular idea.

4. Be sensitive and empathetic in your tone of voice.

5. Always be willing to compromise.

Q8: Identify the six steps you would take to resolve a cross-cultural misunderstanding with a
colleague.

ASTRAL SKILLS
Ans: The six INSTITUTE
steps I would take to resolve aOF AUSTRALIA
cross-cultural misunderstanding with a colleague are
listed
ABN: 80 below:
600 951 264 RTO: 41322 CRICOS:
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Step 1: Identify and define the problem or misunderstanding by stating the problem as clearly
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Step 2: After identifying the problem, generate a possible solution or recognize what can be
done to avoid such misunderstanding.

Step 3: Evaluate the alternatives or evaluate what must have been done or said to avoid the
issue so that it won't be repetitive in the future and the colleague won’t feel discriminated
against or humiliated because of his/her cultural attributions.

Step 4: Decide a solution individually with the colleague if possible.

Step 5: Implement the solution and be aware of the misunderstandings that might occur
again in the future.

E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C

Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Version 2.1

(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Release Date: Dec 2020
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 Step 6: Evaluate the outcome by communicating to the colleague regarding the solution
and its implementation and if the misunderstanding has been cleared.

Q9: State five situations where you would refer problems or unresolved issues to your supervisor
or manager.

Ans: Five situations where I would refer problems or unresolved issues to the supervisor or
manager are:

1. Violence, bullying, discrimination or harassment is taking place.

2. The health and safety of the customers and employees is at risk.

3. The solution falls outside your level of authority.

4. The matter concerns the group of people and their actions.

5. My workgroup can’t resolve the problem by ourselves.

ASTRAL SKILLS INSTITUTE OF AUSTRALIA

ABN: 80 600 951 264 RTO: 41322 CRICOS:
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Q10: Why should you consider social and cultural differences when difficulties or
misunderstandings occur?

Ans: We should consider social and cultural differences when difficult or misunderstandings
occur because misunderstandings occur between the people or customers or employees for
many different reasons, often just because people are different to one another in various

E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C

Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Version 2.1

(02) 4608 9972
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 aspects.

Q11: Are social and cultural differences always the cause of misunderstandings?

Ans: Social and cultural differences do increase the likelihood of misunderstandings between
the colleagues and customers and employees but it's not true that social and cultural
differences are always the cause of misunderstanding. For example if they speak different
languages there is a high chance of bad translations, but even if they speak the same
language they may communicate in different ways.
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
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E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C

Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Version 2.1

(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Release Date: Dec 2020
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 Copyright: Instructions in this tool have been developed by NTA and ASTRAL INSTITUTE for sole purpose of use by ASTRAL INSTITUTE. Any part
of these assessment instructions cannot be reproduced in full or part for without approval of ASTRAL INSTITUTE and NTA which holds
authorship rights.

ASTRAL SKILLS INSTITUTE OF AUSTRALIA

ABN: 80 600 951 264 RTO: 41322 CRICOS:
Version 1.0
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au
Release Date: September 2019
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E EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264 RTO: 41322 CRICOS: 03858C

Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Version 2.1

(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Release Date: Dec 2020
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