Section 1: Language knowledge (40 marks)

I. Fill in each blank in the passage below with ONE suitable word.

Zaha (1) is a multinational business (2) which / that is based (3) in Paris. It sells clothes for women, (4) and its
customers are mainly people aged 20 to 35. It (5) has an annual turnover of about $400 million. Its net profits last
year (6) were approximately $30 million. Zaha employs a (7) workforce of 2,000 people, including employees in
four large stores in France and another 15 in other European countries. (8) The company is planning to open five
new stores next year and extend its range (9) of products to men. It keeps up with fashion trends. If it spots a trend,
it can bring out a new design in 15 days. It gets it to the stores very quickly and (10) sells its designs at the right
price. 

II. Choose the best answer

11. A ……..is a price reduction often expressed as a percentage of the original price.
A. refund B. discount C. commission D. bargain  
12. Buyers don’t just look for low prices. They also expect a good………… . 
A. after sales service           B. refund       C. after sale service                     D. discount
13. This deal is too important to lose, so we ………..make a mistake.
A. don’t have to B. must                       C. can D. mustn’t  
14. We want to be sure that we can ........the needs of our customers.
A. satisfy B. meet C. see  D.A or B 
15. Some companies offer ……….credit. You can pay after three or six months at no extra cost.
A. interest free B. free interest  C. free charge  D. B or C 
16. He is ……. charge of taking orders from customers.
A. of B. with C. about D. in
17. Our company often spends nearly 20% of the cost of sale ........research and development.
A. on B. of C. by D. in
18. I have got a BA degree ......Foreign Trade.
A. about B. in C. of D. from
19. Could you put me ......to Giovana, please?
A. on B. with C. through D. at
20. Hello. Could I speak …….Johan, please?
A. of B. about C. to D. in
21. The ......... of a commodity decreases as the consumer’s stock of that commodity increases.
A. demand B. supply C. utility D. priority
22. Overproduction of any commodity can lead to a(n) ……….. on the market.
A. excess                    B. sufficiency C. glut                        D. A or C     
23. According to the Law of supply, a fall in prices will make producers reduce …………… .
A. profit B. surplus C. production D. A or B
24. In my previous job, I worked long and ........... hours. I often had to work late at night and on public holidays.
A. overtime B. flexible C. part time D. anti-social
25. The company is opening an increasing number of stores to improve its ...........
A. bonus B. market share C. workforce D. share price
26. If you work in a ………., your company is part of a bigger group.
A. subsidiary B. parent company C. head office D. headquarters
27. I've made a big mistake in the accounts. - You …….. to recalculate your figures.
A. must B. would C. have D. should
28. ……you please check this employment contract for me, Alison?
A. Could B. Would C. Do D. A or B
29. We ……..to find a new supplier before the end of this month.
A. try B. tried C. are trying D. had tried
30. H&M ………in good-quality clothes at low prices.
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 A. sells B. purchases C. specialises D. buys
31. …………..is a sum of money that is given as the first part of a larger payment.
A. Down payment B. Discount C. Deposit D. A or C
32. You’re entitled to a full ………if you are unsatisfied with the quality of our goods.
A. return B. money-back guarantee C. refund D. discount
33. Our team exceeded this month's ........targets. 
A. sales B. sold C. sale D. selling
34. The characteristic of ………. a want is known in economics as utility.
A. satisfaction B. satisfying C. satisfactory D. satisfy
35. With each …….. purchase, an individual’s satisfaction compensates less for the loss of money.
A. successful B. successive C. unsuccessful D. successfully
36. If you have a ……..card, we can offer you a 5% discount.
A. loyal B. loyalty C. disloyal D. loyally
37. Joe is our Quality Control Inspector. His job involves …………our products.
A. monitor  B. monitors  C. monitoring D. to monitor 
38. The employer receives the ………. instead of salary.
A. surplus B. profit C. payment D. A or B
39. According to the law of supply, a ……..in prices leads to ………in supply.
A. rise – increase B. rise – fall C. fall – rise D. fall – decrease
40. Supply is ………….because it can be increased or decreased in response to market prices.
A. fixed B. inelastic C. elastic D. unchangeable

Section 2: Language use (60 marks)

I. Read the article below and answer the questions that follow

The furniture retailer, CHR, which has produced disappointing results recently, said that market
conditions were at least improving. Sales rose by 6.7% in the final quarter of 2020, after falling by 5.3%
in the three months between July and September, and 7.4% in the previous quarter.
Tony Graham, the managing director, said that, although the market remained competitive, orders
had reached their highest level ever and with this promising news he thought that profits margins would
reach 10% before the end of the next financial year. The company is also benefiting from the current low
interest rates charged by the banks. Further savings were made when the company increased the
proportion of furniture that it produced itself. This followed its takeover in April of the Tristar Furniture
factory, which was suffering from serious financial problems.
CHR will continue its expansion programme this year and expects to add four new stores to the
existing fifty. These will all be in the north-east of England, where it currently has only one store. The
company aims eventually to have eighty large stores nationwide and then to concentrate on opening a
number of smaller ones.
This positive news was delivered together with the announcement of a 12% drop in profits to $26
million on sales of $295 million for the financial year. This fall was not as bad as forecasted – several
analysts thought profits would be less than $10 million.
Before becoming managing director of CHR, Graham had worked for Darnton Paints. Though
Darnton Paints was once a leader in its field, it was in serious financial difficulties when Graham joined
the company. Within three years, however, he had turned the company’s annual losses into a $10 million
profit. He is beginning to do the same at CHR.

Choose the best answer.

1. Between April and June 2020, CHR’s sales
A. fell by 5.3%.
B. rose by 6.7%
C. fell by 7.4%
D. increased by 10%
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2. CHR plans to open
A. more stores in the north-east of England.
B. eighty large stores over the next few years.
C. a number of small stores next year.
D. fifty-four stores in the north-east of England.
3. What do CHR and Darnton Paints have in common?
A. They have both seen an improvement in their financial position.
B. They both used to be leading companies in their field.
C. They were both performing badly due to increased competition.
D. They have both been successful.

What does each of the following underlined words/phrases refer to?

4. This followed its takeover in April of the Tristar Furniture factory, which was suffering…(para. 2)
which = the Tristar Furniture factory
5. This fall was not as bad as forecasted ……. (para. 4)
This fall = a 12% drop in profits
Which words in the passage mean the following?
6. being in a better position because of something: = improving
7. the extra money that you pay back when you borrow money or that you receive when you invest money =
interest
8. money that has been lost by a business = loss

Fill in each blank with ONE suitable word from the passage. Put it in its correct form or tense if necessary
9. He has officially announced his intention to resign.
10. Those businesses are operating in an extremely competitive environment.

II. Writing
Read the following job advertisement in The Guardian on 5 December, 2022 and the candidate’s
profile.

Human Resources Director

Fast-Track Inc.
Key Responsibilities
+ Planning and developing new recruitment strategies
+ Managing training and development initiatives
+ Handling conflicts, disciplinary actions and terminations
Requirements
· Bachelor’s degree in Human Resources Management, Psychology or equivalent major
· At least 05 years of experience in Human Resources Management (with 03 years in a managerial position)

Candidate’s profile
+ Juana Ramos, 35-years-old
+ MA degree in Law
+ HR Manager for Youjuice (5 years)
+ Recruitment Specialist for ABC company (3 years)

Write your letter of job application which should include at least 3 paragraphs presenting your work experience,
education background and skills and achievements.

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Subject: Human Resources Director, Juana Ramos

Dear Sir or Madam

 
I am writing to apply for the position of Human Resources Director advertised in The Guardian
on 5 December, 2022. I believe my extensive experience and skills in this field are an excellent
match for the job.

As you can see in my CV, I worked as HR Manager for Youjuice for 5 years. During that time, I
successfully planned and developed recruitment strategies. I also managed training and development
initiatives.

With an M.A degree in Law and the experience accumulated while working as Recruitment Specialist for
ABC company for 3 years, I have a full understanding of importance of handling conflicts, disciplinary actions
and terminations.

Thank you for your time and consideration. I can be reached anytime via this email address
or my cell phone (0164 …….. )

Yours faithfully

Juana Ramos
( Ghi chú: Chữ màu xanh học thuộc lòng, chữ đỏ đề cho )

III. Listening
PART 1: Listen to the questions, which are followed by three responses. Choose the best response to each
question.
1. A B C
2. A B C
3. A B C
4. A B C
5. A B C

PART 2. Susan is talking about the reasons for the company’s success. Listen to the conversation twice and
complete the notes.

First reason for success: the market

- Health – desire to eat (6) …………….. …………….

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 - Convenience: time-poor
- Sustainability – (7)……… ……………..of food miles
- Indulgence – diet on Monday to Friday, but have several pieces of cake on Friday night

Second reason for success: the way they (8) ………… ……………..

- Produce hundreds of millions of units

- Need to be (9)……… ……….in the way they produce them
- (10) ……… ……………in systems and processes

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