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  • Stage 3: Preparing For Interview: Public

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    rara
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    This document provides guidance for an interview for a customer service role. It recommends researching the nature of the role, levels of customer satisfaction, empathy, tone of voice, and first call resolution. It advises that scenario-based questions and a role-playing session as a customer and contact center executive will be part of the interview. General interview questions will include telling about yourself, strengths and weaknesses, expectations of the contact center role, and reasons for seeking this position. The document suggests dressing formally or in smart casual attire and avoiding local accents, as language skills will be assessed for international departments. It also recommends actively listening to the hiring manager without interrupting during questions.

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    This document provides guidance for an interview for a customer service role. It recommends researching the nature of the role, levels of customer satisfaction, empathy, tone of voice, and first call resolution. It advises that scenario-based questions and a role-playing session as a customer and contact center executive will be part of the interview. General interview questions will include telling about yourself, strengths and weaknesses, expectations of the contact center role, and reasons for seeking this position. The document suggests dressing formally or in smart casual attire and avoiding local accents, as language skills will be assessed for international departments. It also recommends actively listening to the hiring manager without interrupting during questions.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    5 views1 page

    Stage 3: Preparing For Interview: Public

    Uploaded by

    rara
    This document provides guidance for an interview for a customer service role. It recommends researching the nature of the role, levels of customer satisfaction, empathy, tone of voice, and first call resolution. It advises that scenario-based questions and a role-playing session as a customer and contact center executive will be part of the interview. General interview questions will include telling about yourself, strengths and weaknesses, expectations of the contact center role, and reasons for seeking this position. The document suggests dressing formally or in smart casual attire and avoiding local accents, as language skills will be assessed for international departments. It also recommends actively listening to the hiring manager without interrupting during questions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    Stage 3: Preparing for Interview

    a. Request to browse and get information about below points:

    - Nature customer service role

    - Level of customer satisfaction

    - Empathy

    - Tone of voice

    - First Call Resolution (FCR)

    b. Scenario based question will be asked during the interview.

    c. Role play session will be done as customer and contact centre executive. Scenario will be given
    during the interview.

    d. General interview questions:

    i. Tell me about yourself

    ii. What is your strength and weaknesses

    iii. What is your expectation on contact center

    iv. Why you are seeking role in contact center.

    e. Dress code: Formal / Smart casual (Collar TShirt – for Male Candidate)

    f. Avoid using any local accent. Eg: “lah” at end of sentences as you will be assessed on your
    language skills for international departments.

    g. Always listen actively to the Hiring Manager while they are asking a question, and strictly do not
    interrupt while they speak.

    PUBLIC

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