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Quality Management and Reliability (Mn5554) : DR Qingping Yang
Quality Management and Reliability (Mn5554) : DR Qingping Yang
Dr QingPing Yang
Email: QingPing.Yang@brunel.ac.uk
Introduction
Cost
• 6200 complaints, 89 deaths and 57 injuries (from 2000 to
May 2010 in the US).
• On 6 April 2010, the US government sought a record
penalty of US$16.375 million from Toyota for its delayed
response in notifying the National Highway Traffic Safety
Administration regarding the defective accelerator pedals.
• A total loss of US$2.47 billion across the country from the
entire incident, with additional US$2 billion from lost
output and sales worldwide.
• On February 24, 2010, Toyota CEO Akio Toyoda testified
before the House Committee on Oversight and Government
Reform.
• Floor mat
• Mechanical sticking of the
accelerator pedal
• Anti-lock brake software
• Definition of Manufacturing
− The process of converting raw materials,
components, or parts into finished goods that meet a
customer's expectations or specifications.
Joseph Juran
Main Aims
Learning Outcomes
At the end of this module, students will be able:
• To gain in-depth knowledge of various quality management principles,
approaches and philosophies (K).
• To organise the collection of plant data and undertake an analysis of it, which
will facilitate the diagnosis of reliability problems and their effective elimination
(K).
• To select and apply the most appropriate of the currently available techniques
for reliability assessment (K).
Assessment
Reading List
0. Handouts/lecture materials (available on the Brightspace)
• Lecture slides
• Exercises
1. ESSENTIAL READING
• Lecture Notes (available on the Brightspace)
2. RECOMMENDED READING
• Oakland J S, 2003, ‘Total quality management’, London: Butterworths.
HD62.15.O352 2003.
• Patrick D.T. O'Connor with David Newton, Richard Bromley, 2002, ‘Practical
Reliability Engineering’, 4th Edition, revised, Wiley. TS173.O36 2002.
• Slack N, Chambers S, and Johnston R, 2004, ‘Operations Management’ 4th
Edition, Pearson Education. TS155.S63 2004.
• SMMT, 2003, ‘Failure modes and effects analysis’.
• Bentley, J. P., 1999, ‘An Introduction to Reliability and Quality Engineering’,
2nd Edition, Addison Wesley. TS173.B46 1999.