AIA GROUP LIMITED

JOB DESCRIPTION
(Effective Date: 06/2022)

Company Name: AIA IT (M)

Position Title: Project Manager (Service Transition)

Department / Regional CTO Office

Functional Area:
Reports to: Regional Chief Technology Officer
Job Grade/Level CB6 (Fixed Term)
Work Location: Malaysia
Geographical Six Group Managed Markets; Indonesia, Philippines, Sri Lanka, Taiwan, Cambodia, and
Responsibilities: Myanmar
Position The role provides the overall planning for service transition and coordinate the required
Objective: This resources to enable the changes to be made with minimum disruption to IT services.
statement should be a
general summary of
The role will work alongside the Group Managed Markets (GMM) project management
the responsibilities
listed in the next team to ensure that the shift of services from local Information Technology (IT) team to the
section. new vendor are successfully transitioned. Ensuring that the transitions of in-scope systems
and services are implemented according to schedule, budget and committed benefits.

Roles and • Management of the transition project including task and timeline planning, deliverables
Responsibilities from the project, knowledge transfer in terms of documentation and training, and
Describe specific key resource planning
functions of the
position or the • Ensure that project objectives including requirements on scope, budget, schedule,
essential areas of resources, quality, and risks are achieved
responsibilities, listing • Manage stakeholders through the transition by providing updates/communication and
the most important raising critical issues requiring decision with sponsors in a timely manner
first.
Begin each statement • Define the project quality, risk, communication, and change management plans
with an action verb. • Define and implement the Operating/Service Level Agreements for services to be
Describe what, how, transitioned to the new vendor.
and why
role/responsibility is • Work with procurement and legal teams and manage vendor relationship during the
performed. project
Indicate average • Lead project team to perform all project tasks and deliverables within time and budget;
percentage of time
each responsibility
Be responsible for project delivery
takes. • Engagement with team leads to ensure smooth and timely transfer of knowledge

Financial and • Transition of BAU support services for in-scope systems within the approved budget,
Non-Financial schedule, and committed benefits
Measures: • Transitioned services are performed within the agreed Service Levels

1
 Communication Collaboration required with the following:
Requirements ▪ AIA Group
Internal/External ▪ AIA GMM
▪ AIA PH Group / Functional Groups and Departments
▪ Vendors
▪ Business Partners
▪ Service providers
▪ Other stakeholders necessary to perform the job effectively
Minimum Job • Must have proven experience in managing outsourcing / offshoring transitions
Requirements: (migration/transition work from different locations)
• University degree in Business, Finance, IT (or related fields) are preferred
• Excellent English and Filipino communication and presentation skills.
• Knowledge or experience in insurance business across product is preferred (sales,
customer relations, operation, reporting)
• Excellent interpersonal, communication, leadership and influencing skills
Reporting
Structure and
Supervisory /
Managerial
Responsibilities
Attach
organization
structure, if
available:

I have reviewed this job description and have determined that it accurately reflects this position.

Position Holder: Immediate Supervisor/ Manager:

______________________________ ______________________________
Name: TBD Name: Rhoneil Aguirre
Title: Service Transition Manager Title: Associate Director, Technology

The above statements are intended to describe the general nature and level of work being performed by incumbent
assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills
required of incumbent so classified. Reasonable accommodations to essential functions of the job will be made if
appropriate.