NORMAL PROCEDURES (STANDARD OPERATING PROCEDURES)

CABIN CREW SAFETY-RELATED DUTIES PRE-PASSENGER BOARDING

PURSER
Pre-flight check of emergency equipment Pre-flight check of emergency equipment
Perform security checks, if required.
 Report to captain: Emergency equipment 
discrepancies found during the pre-flight
checks.
 Check own F/A seat. Seat belt/ shoulder
harness. Life vest, Flash light,
 Familiarize emergency equipment within
your area – use checklist
 Go to assigned boarding station
 Brief Passengers
 Report to Captain : Any unusual or abnormal 
situations
End of Pre-Passenger Boarding
CABIN CREW MEMBERS
Perform security checks, if required.
Report to Purser: Emergency equipment
discrepancies found during the pre-flight
checks.
 Go to assigned boarding stations
 Assist unaccompanied minors,
handicapped persons, families
 Monitor the amount of baggage and ensure
correct stowage (overhead bins, under seats)
 Check that exits and escape paths
are clear of obstructions
 Check that aisles and cross-aisles
are clear of obstructions
 Distribute extension and /or baby seatbelts, if
necessary
 Manage the passenger flow
 Ensure that passengers comply with
"No smoking" regulations, as
applicable
 Ensure that passenger seating complies
with seating regulations, as applicable
 Check that Able-Bodied Passengers (ABPs) are
seated
 at exits.
Report to Purser : Any unusual or abnormal
situations
End of Pre-Passenger Boarding

CABIN CREW SAFETY-RELATED DUTIES BEFORE PUSHBACK

 PURSER CABIN CREWMEMBERS
 Ensure documents for the  Go to assigned door, or boarding stations
flight is received; confirm  Perform the Door Arming Procedure, and crosscheck the
passenger numbers with opposite door
ground personnel/captain
and close door 1L
 Perform the Door Arming
Procedure, and cross check the
opposite door
 Acknowledge that door checks  Report to purser: Confirm that doors are armed and
have been received crosschecked
Check FAP DOOR page
Check that :
 Passengers are seated with seat belts fastened
 Stowage of passengers and crew baggage complies
with regulations, lavatories are vacant and secured
 Lavatories are vacant and secured
 Galley are secured, all catering items are correctly stowed
and latched
 Exit and escape paths are clear of obstructions
 Cabin curtains are open and secured

CABIN CREW SAFETY-RELATED DUTIES DURING TAXI BEFORE

TAKEOFF
PURSER CABIN CREWMEMBERS
 Welcome announcement  Go to assigned boarding station
 Perfom/ Play safety video demo

 Perform/Play the "Passenger Safety  Perform safety demostration

Briefing" announcement
Check that :
 Passengers are seated with their seat belts fastened
 Stowage of passenger and crew baggage complies
 with regulations,
 All pre-departure service items are removed
 Tray tables are in upright and locked position and c
holders are stowed
 Seat backs are in upright position, armrests and
footrests are correctly stowed
 Infant life vests are distributed
 Lavatories are vacant and secured
 Lavatories/ social areas are vacant and secured
 Galleys are secured, and all catering items are
correctly stowed
TV monitors and In-Flight Entertainment
(IFE)equipment are stowed
 Passengers comply with Portable Electronic Device
(PED) restrictions
 Any equipment items are stowed as required
 Exits and escape paths are clear of obstructions
Aisles and cross-aisles are clear of obstructions
PURSER CABIN CREWMEMBERS

 Report to Captain "Cabin ready for take-off  Report to Purser "Cabin ready for take-off".
Take designated crew seat and secure harness for
take-off
 Adjust the cabin lighting
 Take crew seat and secure harness for take-
off
 Perform the silent review  Perform the silent review

CABIN CREW SAFETY-RELATED DUTIES DURING

TAKEOFF AND INITIAL CLIMB
PURSER CABIN CREWMEMBERS

 Remain Seated  Remain Seated

 CABIN CREW SAFETY-RELATED DUTIES DURING FINAL
CLIMB
PURSER CABIN CREWMEMBERS

 Adjust cabin lighting  Check lavatories

 Close cabin curtains

CABIN CREW SAFETY-RELATED DUTIES DURING

CRUISE
PURSER CABIN CREWMEMBERS

 Purser may decide, in the absence of instructions  Frequently monitor lavatories, galleys and ca
from the cockpit crew, to discontinue non-safety (at least every 15 min)
related tasks  Check that the fire detection systems have no
during turbulence been disabled or tampered with
 Check regularly FAP  Regularly report to Purser
 Ensure passenger and crew compliance with
lighted signs, placards and crewmem
instructions
 Ensure that passengers use only permitted
electronic devices

 Maintain communication with cockpit crew,  Maintain communication with Purser

Purser and cabin crewmembers  Inform purser of cabin maintenance items or
 Enter cabin maintenance items and any of any emergency equipment that should
emergency equipment use into the cabin entered in the
logbook. cabin logbook
 Report to cockpit crew : Any unusual or  Report to Purser : Any unusual or abnor
abnormal situations situations

CABIN CREW SAFETY-RELATED DUTIES FROM TOP OF DESCENT

PURSER CABIN CREWMEMBERS

 Make preliminary announcement to start  Open cabin curtains
securing the cabin Check that:
 Passengers are seated with seat belts fastened
 Stowage of passengers and crew baggage com
with regulations,
 Lavatories are vacant and secured

 Galleys are secured, and all catering items are

 Complete and close the cabin Logbook.
 Ask for any special ground assistance
 Request all updated arrival information
correctly stowed
 Any equipment items are stowed, as required
 PED equipment is shut off
 Exits and escape paths are clear of obstruction
 Aisles and cross-aisles are clear of obstruction
 Report to Purser: Any cabin maintenance item
and use of any emergency equipment.

CABIN CREW SAFETY-RELATED DUTIES DURING

APPROACH
PURSER CABIN CREWMEMBERS
 When the Fasten Seat Belt signs come on:
 Perform the Cabin Preparation for
landing announcement.
 Report to the cockpit crew “Cabin
ready for landing”.
. landing.
 Adjust the cabin lighting
 Take designated crew seat and secure
harness for landing.
 Perform silent review
 When the Fasten Seat Belt signs come on, ensure
that:
 Passengers are seated with seat belts fastened
 Stowage of passenger and crew complies with
regulations
 Ensure passenger and crew compliance with all
lighted signs, placards and crewmember
instructions
 Tray tables are in the in upright position and cup
holders are stowed
 Seat backs are in the upright position, armrests and
foot-rests are correctly stowed.
 Lavatories are vacant and secured
 Crew rests areas are unoccupied. Crew rest doors
are closed and locked
 Galleys are secured, and all catering items are
correctly stowed
 TV monitors and In-Flight Entertainment (IFE)
equipment are stowed
 Passengers comply with Portable Electronic
Devices (PED) restrictions
 Any equipment items are stowed, as required
 Exits and escape paths are clear of obstructions
 Aisles and cross-aisles are clear of obstructions
 Report to Purser “Cabin ready for landing”. Take
designated crew seat and secure harness for
 Perform silent review
 CABIN CREW SAFETY-RELATED DUTIES DURING
FINAL APPROACH AND LANDING

PURSER CABIN CREWMEMBERS

 Remain Seated  Remain Seated

 Perform Silent Review  Perform Silent Review

CABIN CREW SAFETY-RELATED DUTIES DURING TAXI AFTER

LANDING

PURSER CABIN CREWMEMBERS

 Remain seated at designated crew station  Remain seated at designated crew station

 Obtain instruction to Disarm Doors from
flight crew
 Perform the Door Disarming procedure
and cross check with the opposite door.
 Acknowledge doors checks when received
 Check the FAP to verify all doors are
disarmed.
 Obtain instruction to Disarm Doors from
flight crew
 Perform the Door Disarming procedure
and cross check with the opposite door.
 Report to Purser: Confirm that doors are
disarmed and crossed checked.

CABIN CREW SAFETY-RELATED DUTIES DURING DISEMBARKATION

PURSER CABIN CREWMEMBERS

 Go to disembarking  Go to assigned disembarking station;

station
Report Cabin clear to Captain
 Manage the flow of passengers
 Ensure that passengers comply with "No Smoking"
regulations, as applicable
 Disembarkation of disabled passengers
 Perform general cabin security check (galleys, lavatories)
 Report Security checks complete to Purser.