51 A. Melchor St.

, Loyola Heights, Quezon City

(+632) 796-2477 • +6329178367374 • +6329289613537 • message@captaincleaners.ph • www.captaincleaners.ph

DEEP CLEANING • POST-CONSTRUCTION CLEANING • TENANT TURNOVER CLEANING

Terms and Conditions

CAPTAIN CLEANERS is a registered trademark of 2485 JANITORIAL SERVICES. Both refer to one and the same business and shall be referred to in this document as “the
company” and “the client” shall refer to the individual, company or organization that is availing of our services. All rights of the trademark are hereby reserved.

The following are our terms and conditions of service:

1. BOOKING AND SCHEDULING. Bookings must be made at least 24 hours before the preferred cleaning. The company reserves the right to reschedule a cleaning at
any time. The company reserves the right to refuse service to any person or entity.

2. PRE-CLEANING PREPARATION. Prior to the scheduled cleaning, clients are encouraged to properly store and secure all cash, jewelry, important documents and
other valuables, organize the tops of desks, dressers, and counters, and pick-up items off the floor. Desks with large amounts of paperwork shall not be cleaned. If
a particular room shall not be cleaned, kindly inform the company on or before the actual cleaning. For units located inside villages and buildings, clients are
required to process all gate passes and/or work permits required by the administration office prior to the arrival of the crew on site.

3. PAYMENT. Clients are required to make full payment on the day of the cleaning. Cash payment shall be required for jobs Five Thousand Pesos (P5,000.00) and
below, otherwise clients may pay via check or bank transfer. For jobs Ten Thousand Pesos (P10,000.00) and above, a deposit of Forty Percent (40%) of the total
service price shall be required at least one (1) banking day before the cleaning; Sixty Percent (60%) shall be due immediately after post-cleaning inspection. For late
payments, a surcharge of Five Hundred Pesos (P500.00) per week or fraction thereof shall be applied. All check payments shall be made payable to “2485 JANITORIAL
SERVICES”.

4. REBOOKING. In case of rescheduling or cancellation, the client must notify the company in writing at least 24 hours before the scheduled cleaning. Should the
client fail to inform the company within such time and/or the crew was already in transit thereto or had already arrived at the site, a rebooking fee of Six Hundred
Pesos (P600.00) or Ten Percent (10%) of the total service price shall be applied, whichever is higher.

5. ONGOING CONSTRUCTION, RENOVATION, INSTALLATION, AND/OR OTHER CIVIL WORKS. No construction and/or renovation, installation, and/or other civil
works, including plumbing and electrical works, shall be conducted at the site during the cleaning. Should the cleaning crew arrive at the site and any such work/s
is still ongoing, the company reserves the right to reschedule the cleaning to the next available date and the respective rebooking fee shall be applied.

6. POWER, WATER, AND OTHER UTILITIES. Our cleaning process and equipment require basic utilities such as electricity and water. The client shall ensure that these
utilities are available at the site throughout the entire cleaning. Should such utilities not be available, the company reserves the right to reschedule the cleaning to
the next available date and respective rebooking fees shall apply.

7. INCLEMENT WEATHER. In case of inclement weather, the company may determine that it is not safe for the crew to travel or conduct cleaning services. In such
instances, the company reserves the right to reschedule the cleaning at any time to the next available date and shall not be held liable for such rescheduling.

8. CHILDREN AND PETS. For their own safety and the safety of our crew, we require that children and pets be supervised at all times during the cleaning or that they
be removed from the premises until after such is completed. The company or any of its personnel shall not be liable in any way for any accident/s that may occur
involving them.

Additionally, we require that pets be properly secured during the cleaning. In case of animal attacks or bites on any member of our staff or crew during the cleaning,
the client agrees to shoulder all medical expenses related to the incident. Please remember that pets may behave differently towards strangers and may naturally
become territorial and aggressive, most particularly but not limited to the case of canines.

9. EQUIPMENT AND SUPPLIES. The company shall provide its own equipment, supplies, and chemicals to be used during the cleaning. Should the client require the
use of any preferred piece of equipment, tool, and/or chemical, they agree to hold the company and any of its staff free of liability for any loss and/or damage that
may result from the use of such item. Additionally, the client agrees to shoulder any medical related expenses resulting from the use of such item in cases of physical
injuries to its staff.

10. CLIENT OR REPRESENTATIVE ON PREMISES AND POST-CLEANING INSPECTION. To ensure that our service meets client expectations, we ask that the client or
his/her designated representative be present throughout the cleaning and during post-cleaning inspection. On the day that the cleaning was completed and
immediately after, the client or his/her designated representative shall conduct post-cleaning inspection with the crew to ascertain if there are any areas that need
to be redone. Such areas shall be redone immediately at best effort unless for specific reasons such areas may not be cleaned thoroughly. Should the client or
his/her representative choose not to be present during the cleaning and/or post-cleaning inspection (which shall be conducted regardless if the client is present or
not), the company shall not be obligated to return the following day or any day after the cleaning and the client shall pay the full amount of the service.

11. CLEANING PERSONNEL AND NON-PERSONNEL. All personnel and staff of the company are required to be in proper uniform and carry with them proper
identification at all times. The company provides for their meals during jobs and takes the necessary precautions to ensure that a job site is safe for them to work
in. Should there be other personnel that are not employed with the company at the job site, the company takes no responsibility for them, their welfare, actions
or consequences of such. It shall also not be the responsibility of the crew to receive guests, delivery person/s, messenger/s, or other persons or any item at the
job site for the client.

12. CLEANING OF CABINETS, DRESSERS, DRAWERS, AND OTHER STORAGE AREAS/COMPARTMENTS. In general, the interiors of any cabinet, dresser, drawer, or other
such storage compartment shall not be cleaned if such compartments have contents and only the exterior shall be polished. However, if the client shall require
that such be cleaned, he or his representative shall remove and return all contents and agrees to hold the company and/or any of its personnel free from any
liability for any loss or damage that may occur upon the storage compartment or any of its contents.

13. CLEANING OF SURFACES. The client warrants that all surfaces such as hardwood, marble, granite, tile, vinyl, laminated flooring, or any other such surface are
properly sealed, installed, and ready to clean. The client agrees to hold the company and/or any of its personnel free from any liability for any damage caused to
such surfaces.

14. CLEANING OF HUMAN AND/OR ANIMAL FLUIDS AND WASTE AND PEST INFESTED AREAS. Any human and/or animal bodily fluid and/or waste shall not be cleaned
by the crew and shall be the responsibility of the client. Additionally, if any areas are to be found infested by pests such as but not limited to insects, rodents, or
reptiles, the area shall not be cleaned and the crew shall inform the client immediately.

Page 1 of 2
15. CLEANING OF OFFICES, STORES, RESTAURANTS, AND ESTABLISHMENTS. Cleaning of offices, stores, restaurants, and other similar establishments shall be
conducted after office, store, or business hours. Should the client prefer to conduct the cleaning during such hours, the client understands that the work (e.g.
movement of physical objects, people, property, noise levels, and the like) may affect business operations. Should the client request that the cleaning be halted for
a particular hour/s or fraction thereof, such halting shall be considered as a delay as discussed in Section 18 below.

Employees and staff of the client should be informed ahead of the cleaning to clear desks and/or counters and other areas of any valuable, sensitive, and/or
confidential property. Areas with much paperwork or other valuable items shall not be cleaned.

16. CLEANING OF VOLUMINOUS ITEMS. As a policy, the company does not clean voluminous items. Such items include but are not limited to books, children’s toys,
kitchenware, dinnerware, multiple supplies of any nature, items in storage, and other similar items that can reasonably be determined as voluminous in nature. If
the client shall request that these be cleaned, such items will be cleaned after all areas are completed and an additional hourly rate of Six Hundred Pesos (P600.00)
shall be charged on top of the total service price. The client is obligated to inform the company that such items need to be cleaned at least one (1) day immediately
preceding the cleaning otherwise, the company is not required to perform such.

17. HAULING OF TRASH. The company shall not be responsible for the hauling of trash greater than an estimated five (5) kilograms from the job site. All trash shall be
left at the site. For condominium units, trash will be brought to the building’s trash disposal bin. For post-construction jobs, all unclaimed tools, materials, and
chemicals will be collected together and considered trash and left at the site.

18. DELAY DURING CLEANING OPERATIONS. Should for any reason the cleaning be delayed or paused due to reasons that are not the responsibility of the company
or the crew, a penalty of Five Hundred Pesos (P500.00) shall be charged to the client for every hour or fraction thereof until operations have been allowed to
resume or begin. Such cases include but are not limited to no access to the job site or a particular area at the job site, failure to process or incorrect processing of
work permit/s, and/or delayed operations due to other civil/electrical/plumbing/hauling works or other related works.

19. LOSS, DAMAGE, OR INJURY. The company shall not be liable for any loss, damage, or injury arising from the breakage or disintegration of any cracked, defective
or broken part of the property of the client. Nor will the company be liable for any loss, damage or injury arising from the general wear and tear resulting from the
cleaning. The client is expected to secure and/or move any items of extreme monetary or sentimental value.

The company reserves the right to take all reasonable steps to make good any damage for which it may be liable in lieu of making payment in respect thereof.
Subject to such steps, it shall not be liable to the client for any further compensation.

When the company is liable to compensate for damaged items, such compensation will be limited to the actual value of the item at the time of breakage and not
the cost of a brand-new replacement item. Also, the obligation of rectification and/or replacement upon the company is limited only to the actual item, piece, part,
or area damaged and not to the rectification or replacement of an entirely new item or set.

20. NON-SOLICITATION OF STAFF, WORKERS, AND OTHER EMPLOYEES. Under no circumstances shall the client (a) refer any person or persons employed by the
company to anyone unless the client refers the company itself, or (b) offer to give to any person/s employed by the company any employment similar or related to
his or her employment with the company, while such person/s are currently employed with the company and/or for a period of twelve 12 months after termination
thereof. In the case of companies or businesses as clients, this shall also include the owners and employees of such companies or businesses. Breach of this provision
shall allow the company to pursue all legal remedies available to it to rectify the situation and the client and person/s employed by the company shall be subject
to all civil and criminal liabilities, as provided for by law.

21. REFUNDS. It is the company’s policy not to issue refunds. Clients must communicate any findings of areas to be re-done during the post-cleaning inspection as
described in Section 10 above.

22. NON-PAYMENT. Clients are required to pay the stipulated price immediately upon completion of the job and post-cleaning inspection. In such cases where clients
fail to make such payment or refuse to pay, the client shall be given a maximum period of fifteen (15) calendar days to make full payment otherwise the client’s
account shall be considered in default and the company shall pursue all legal remedies afforded to it by law to recover such payment. For such cases, the client
agrees to shoulder all related legal fees.

23. ACTS CONTRARY TO LAW. The client warrants that his/her reason for availing of services from the company are in no way related to acts or purposes contrary to
law, whether by omission or commission, nor to cover up and destroy evidence/s related to such acts. Should the property serviced and/or the client and/or any
person through the connection of the client become the subject of a police, judicial, or similar type of investigation, the client guarantees to testify that the company
performed the service in good faith and was not a party to such purpose or act in any way.

24. PRESENT AND FUTURE SERVICES. This contract shall apply to all present and future deep cleaning, post-construction cleaning, and/or tenant turnover cleaning
services availed of by the client.

CLIENT CONFORME:

I have fully read and accepted the terms and conditions of this agreement. (For corporate/organizational clients, the person whose signature appears below warrants
that s/he has authority to sign on behalf of the company/organization.)

___________________________________________
CLIENT SIGNATURE ABOVE PRINTED NAME

COMPANY: ________________________________

DATE: ________________________________

Page 2 of 2