E-GOVERNANCE

Momodou L. Jarju
Co-Founder & CTO
2M Corp
 • Definition
• Goals
• Requirements
• Benefits

Contents
• UN e-Government Development Index
• Discuss existing e-GOV systems in the Gambia
• Challenges
• Case study
• Discussion: Municipalities and use of technology
• Discussion: SSHFC and use of technology
 Definition

• E-government is the use of electronic communications devices, computers and the Internet to provide public
services to citizens and other persons in a country or region.
• Electronic governance or e-governance is the application of information and communication technology for
delivering government services, exchange of information, communication transactions, integration of various
stand-alone systems and services
• Categories
– Government to other government agencies
– Government to Citizens
– Government to Businesses
– Government to its employees
 Goals

• The overall perception must be a way to build a strong economy and contribute to the solution
of economic problems.
• The following are the most prominent targets of e-government:
– Improve the level of service.
– Reduce the administrative complexities.
– Achieve maximum customer satisfaction.
– Provide new services that was not possible before.
– Linking public and private sector together.
– Reducing costs and government spending
 Requirements

• There are many requirements for the construction of e-government, the most important
elements of these requirements:
– Availability of appropriate infrastructure.
– The existence of appropriate legislation and regulations.
– Reconsider the conduct of government transactions method.
– The provision of adequate information security.
– Mechanization works ministries, agencies and local administrations.
– Capacity building and human resources.
 Benefits
• Improve delivery of services to citizens
• Empower citizen through access to knowledge and information
• Improve interface with business and industries
• Improve the working of government more efficient and effective
• More transparency
• More convenience
• Smoother flow of information
 Benefits
• More collaboration with other agencies
• Quick finalization of citizen business
• Reduce fraud and can be used to fight corruption
• Revenue growth and cost reduction
• Online access to information
• Availability of government 24/7
• Online application submission and processing
 UN e-Government
Development Index

UN e-GOV development index 2018

 Discussion

Existing eGovernment systems in the Gambia and how it has

benefited its users
 Challenges

• Trust (public fear and skepticism)

• Resistance to change
• Lack of public awareness
• Digital Divide
• Telecommunication services
• Internet services
• IT staff and department
• Cost
• Privacy and Security
 Case study: India,
Suwidha

• State wide project implemented in Punjab

• Objectives
– Provide friendly and efficient interface between government and citizens
– Provide transparency in government operations
– Provide timely and efficient service delivery
– Improve quality of government services

• Falls in the government to citizens category

 Case study: India,
Suwidha

• A citizen's concerns
– Different branches for different services
– Not familiar with the procedures
– Unaware of the schemes being implemented
– Not aware of source of information
– Has to frequently visit the branch to ensure movement of the case and to enquire the
status
– Services are not delivered as scheduled
– Has to visit many offices for a single service
– Small payments require visiting banks for services
 Case study: India,
Suwidha

• Solution in the form of Suwidha

– The citizen approaches SUWIDHA Queue Counter and gets the Queue Token number.
– On his turn at SUWIDHA Service Counter, he files his application.
– She/he is issued a receipt cum token number, which specifies the date of delivery of services. Each
type of service has a pre-defined delivery time and system automatically calculates the service
delivery date.
– All kind of payments for the fees etc can be made at the SUWIDHA counter.
– The application/case is then sent to the branch for action.
– In between the citizen can track the case with the help of SUWIDHA Token number through
DialCITI (which is IVR based system) or website.
– The delivery of documents/processed case is made on the specified date. The delivery of the
documents is also from SUWIDHA Delivery Counter.
 Case study: India,
Suwidha

• Other Suwidha features

– On the spot photograph capture wherever required
– Informations on schemes and procedures
– Application forms available
– Provision of on the spot delivery of services in cases where verification can be ensured based on the data
available in the databases
– Implemented in all 17 DC offices and 54 SDM offices of Punjab
CASE
STUDY:
INDIA,
SUWIDHA
 Case study: India,
Suwidha

• Why Suwidha succeeded? (Take away)

– Government process re-engineering
– Increased accountability
– Power through information
– Ease of access
– Localization
• http://suwidha.nic.in
 Discussion

How can Gambia municipalities use technology tackle sanitary issues and
interactive with its residents
 Discussion

How can the Social Security of the Gambia use technology to improve
member satisfaction and increase transparency and trust between the
institution and the members?
 Conclusion

• With the rapid explosion of internet technology in the world in the last few years there is need to think
where we will be and we want to be in the future.
• With the time grows new technology will come and develop at a rapid pace.
• The countries that are faster in adopting the technology have started reaping the benefits already.
• The government managers should quickly learn to use technology-fueled management tools for
administrative efficiency and use them for a more value added service to the citizen.
• Several hindrances like delay in project implementation, spiraling cost, financial feasibility and
financial sustainability along with technical bottlenecks and Integration with Government
departments
THANK YOU