PSYCH 1-YA-5

Directions: Suppose that you landed a job in your field of discipline after graduation, think about
various communication processes that you may encounter in your workplace. Complete the
table below related to each type of communication.

What types of What problems Why do you think What suggestions

communication did occur with this type problems occur? do you have that
you involve within of communication could prevent or
your workplace? in your workplace? reduce problems?
Visual Prescribed a wrong  Poor Study the different
Communication medication that may understanding medications you’ll
lead to possible of the signs give to your client to
negative side effects and avoid this problem.
to the client. symptoms of
the client
 Confusion
Nonverbal My body movements  Cultural Try to put an
Communication sparked a differences encouraging and
misunderstanding empathic facial
with my client. expression that may
help your client to go
on and trust you.
Aural Communication I couldn’t catch up  Information Try to guide your
with my client’s story. overload client that he can
He also jumped from  The client take his time. Remind
one story to another spoke very him that you’ll always
often. fast. listen. Have different
topics in different
sessions.
Written My client did not  It may be Learn to be
Communication show up again after because the professional and
sending a confusing email was formal, use
email. composed of punctuation marks in
wrong usage correct way.
of punctuation
marks.
Verbal My client was not  It may be Try to speak softly
Communication speaking confidently because the and the tone of voice
and ended up just tone of voice should not be high so
nodding the whole used was not the client won’t
session. encouraging misunderstand.
and friendly
so the client
was
intimidated
and
comfortable.