Brandon Bray

Bronston, KY 42518
thebrays2005@gmail.com
+1 606 492 5651

Work Experience

PC Technician
Bray’s Computer Repair - Lexington, KY
August 2014 to June 2020
Owned and ran my own computer repair business and gained experience in customer service and
problem solving. As well as, employee management and conflict resolution

Assistant Manager
Advanced Auto Parts
April 2013 to May 2015
Responsible for day to day store management responsibilities. Also became ASE certified in several car
and truck categories

IT Technician
Somerset Pools and Spas - Somerset, KY
July 2010 to July 2014
Managed their computers and networks. Resolved technical issues and built knowledge database

Customer Service Representative/Call Center Chat Agent

Blackboard Student Services - Somerset, KY
May 2013 to April 2014
Help build a knowledge base and write the chat program that they used at the time. Chat with end users
to help them resolve technical issues

Customer Service Representative/Call Center Agent

Presidium Learning - Somerset, KY
September 2012 to February 2013
Answered phones to help end users and students with their online enrollment and provide troubleshooting
for technical issues. Worked with and helped maintain the knowledge base.

Education

College Degree in Information Security

American InterContinental University-Online - Bronston, KY
November 2021 to Present
Skills
• Information Security
• Live Chat
• Help Desk
• LAN
• Network Support
• Operating Systems
• Troubleshooting
• Technical Support
• Computer Networking
• Remote Access Software
• Linux
• DNS
• Desktop Support
• Computer Hardware
• Software Troubleshooting
• Microsoft Windows
• System Administration
• Android
• VPN
• VMWare
• Cybersecurity

Certifications and Licenses

ASE
April 2013 to Present
ASE certified in Braking systems, suspension, fuel management systems, charging systems, steering
systems, and drivetrain.

Additional Information

I am currently working on my BSIT from home and studying for the CompTIA certifications. I have
lots of experience with customer service and technical support. I’m well spoken, outgoing and self
motivated.