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  • There's A Problem With Your Direct Debit Mandate: NEST, Nene Hall, Lynch Wood Business Park, Peterborough, PE2 6FY

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    Tess Thompson
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    The letter informs Tess Thompson that the direct debit mandate for her employer's, Halo Haircare Ltd, pension contributions to NEST has been cancelled. It advises her to log into the NEST website to either change the payment method or set up a new direct debit mandate, which will take at least 5 days to process. It notes that any scheduled contributions using the cancelled mandate will need to be resubmitted. The letter also states that the employer will not be able to meet their legal duties to pay contributions without a valid payment method.

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    The letter informs Tess Thompson that the direct debit mandate for her employer's, Halo Haircare Ltd, pension contributions to NEST has been cancelled. It advises her to log into the NEST website to either change the payment method or set up a new direct debit mandate, which will take at least 5 days to process. It notes that any scheduled contributions using the cancelled mandate will need to be resubmitted. The letter also states that the employer will not be able to meet their legal duties to pay contributions without a valid payment method.

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    12 views2 pages

    There's A Problem With Your Direct Debit Mandate: NEST, Nene Hall, Lynch Wood Business Park, Peterborough, PE2 6FY

    Uploaded by

    Tess Thompson
    The letter informs Tess Thompson that the direct debit mandate for her employer's, Halo Haircare Ltd, pension contributions to NEST has been cancelled. It advises her to log into the NEST website to either change the payment method or set up a new direct debit mandate, which will take at least 5 days to process. It notes that any scheduled contributions using the cancelled mandate will need to be resubmitted. The letter also states that the employer will not be able to meet their legal duties to pay contributions without a valid payment method.

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    © All Rights Reserved
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    of 2

    Mrs T Thompson

    Halo Haircare Ltd 3 Diggins Court


    High Road
    LOUGHTON
    Essex
    IG10 1RB

    27 May 2020

    Our reference: T007557104/CR-B028/337248362


    Employer name: Halo Haircare Ltd
    Employer NEST ID: EMP001256405

    Dear Tess

    There's a problem with your Direct Debit mandate

    We've been told by your bank or building society that your Direct Debit mandate form cannot
    be processed. This is because the direct debit instruction has been cancelled.

    We can only collect your contributions by Direct Debit when your bank or building society have
    approved the mandate.

    What do you need to do now?


    Please log into the nestpensions.org.uk website. Then click on Manage payment sources. From
    here you can edit your payment source by either:

    · changing your method of payment from Direct Debit to debit card. You can always change
    the payment method back to Direct Debit afterwards if you'd like to
    · setting up a new Direct Debit mandate. Once we receive your new Direct Debit mandate,
    it will take at least five working days to be set up and ready to use. If contributions are
    due during this period you'll need to use an alternative payment method.

    If there are any schedules that you have submitted using this Direct Debit mandate, you will
    need to check the contribution schedule page. If the status of the members you have
    submitted for payment has changed to member validated, you will need to submit the
    schedule again.

    Meeting your legal duties


    You won't be able to use NEST to meet your legal duties without a valid method of paying contributions.

    NEST, Nene Hall, Lynch Wood Business Park, Peterborough, PE2 6FY
    1
    www.nestpensions.org.uk
    Where to go for more information
    We provide online support and answers to frequently asked questions at
    http://www.nestpensions.org.uk/schemeweb/NestWeb/public/helpcentre/contents/help-
    centre.html. If you're having difficulty using the website you can call our contact
    centre on 0300 020 0393.

    Yours sincerely

    Richard Hardy
    Employer Services Manager

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