TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES

Ayala Blvd., Ermita, Manila, 1000, Philippines

Tel. No.: +632-301-3001] Fax No. +632-521-4063
Email: tup@tup.edu.ph ] Website: www.tup.edu.ph

COURSE GUIDE
Second Semester, SY 2022-2023
PROGRAM: BS-Hotel and Restaurant Management
COURSE/COURSE CODE: BSHRM3 / HRM322M
UNIT(S): 3 units
COURSE DESCRIPTION:
This course describes the skills, knowledge and performance outcomes required to manage
multicultural diversity in workplace that covers organization’s diversity policy, encouraging
diversity within work teams and upholding the benefits of a diverse workplace. It should also
develop the ability to communicate with people from a range of social and cultural groups with
respect and sensitivity and to address cross-cultural misunderstanding it arises. The end goal is for
the student to be equipped with social awareness and diverse understanding when serving
customers and working with colleagues.
COURSE CONTENTS
MODE OF
WEEK DELIVERY
(18 Weeks) TOPICS LEARNING ACTIVITIES (Onsite/Flexible
Learning)

Week 1 Class Orientation

Week 2 Culture and Diversity Concept Application and Onsite
Discussion:
 Investigation, Interview
and Case Analysis
Week 3 Cultural Diversity  Concept Discussion: Onsite
 Reaction Discussion
Week 4-5 Multicultural Concept Application and Onsite
Organization  Discussion:
 Investigation, Interview
and Case Analysis
Week 6 PRELIMINARY WRITTEN EXAMINATION ONSITE
EXAMINATION 
Week 7-8 Cultural Diversity Concept Application and Onsite
Management  Discussion:
 Development of
Diversity Management
Framework
Week 9 Cultural Adaptation and Concept Discussion: Onsite
Cultural Competence  Essay
Week 10 Business Case for Concept Application and Onsite
Managing Cultural Discussion:
 Diversity   Investigation, Interview
and Case Analysis
Week 11 Working in a Diverse Concept Application and Onsite
Environment Discussion:
 Poster/Slogan Making
and Presentation
Week 12 MIDTERM EXAMINATION  WRITTEN EXAMINATION ONSITE
Week 13 Managing Culturally Concept Discussion: Onsite
Diverse Team  Essay
Week 14 Managing Conflicts and Concept Application and Onsite
Cross-Cultural Discussion:
Communication   Investigation, Interview
and Case Analysis
Week 15 Hospitality and Tourism Concept Application and Onsite
Workplace Diversity  Discussion:
 Workplace Diversity
Strategic Plan
Development
Week 16 Business Case Analysis  Concept Application and Onsite
Week 17 Discussion:
 Investigation, Interview
and Case Analysis
Week 18 FINAL EXAMINATION  WRITTEN EXAMINATION ONSITE
GRADING SYSTEM:
Attendance 10%
Teaching-Learning Activities (Quizzes, Research, Lab Works, Assignment, etc.) 20%
Project/ Final Requirement 30%
Major Exams 30%
Attitude 10%
Total 100%

Reference: TUP Student Handbook

Grade Percentage Descriptive Rating

Equivalent
1.00 99-100 Excellent
1.25 96-98 Very Superior
1.50 93-95 Superior
1.75 90-92 High Average
2.00 87-89 Average
2.25 84-86 Low Average
2.50 81-83 Satisfactory
2.75 78-80 Fair
3.00 75-77 Passed
5.00 74 and Below Failed
Drp Dropped
 W* Withdrawn
COURSE REFERENCES(S):
Baluyot, M.B. and Jimenez, M. D. 2022. Multicultural Diversity in Workplace for the Tourism
Professional
Anjorin, R.A. and Jansari, A. 2018. Managing Cultural Diversity at Workplace (E-book)
Australian Multicultural Foundation and Robert Bean Consulting. 2010. Managing Cultural
Diversity at Workplace (Training Program Resource Manual)
Fox, S. 2008. Business Etiquette for Dummies 2nd Edition (E-book)
Culture: Introduction and Key Concepts Overview (2015) by Chumney Frances Retrieved from
https://www.youtube.com/watch?v=NIgJxQHVjBg
The Importance of Diversity in the Workplace by Hoffstech (2017) Retrieved from
https://www.youtube.com/watch?v=Pn6WzHw7gHY
What is Cultural Diversity? by The AudioPedia (2017) Retrieved from
https://www.youtube.com/watch?v=C0E0QF4tz0U
Building a Multicultural Organization by Achla Tyagi (2020) Retrieved from
https://www.youtube.com/watch?v=eYsv1eS4VDQ
Managing Cultural Diversity in Workplace (2016) by Mohamed Bagri Retrieved from
https://www.youtube.com/watch?v=o2E4WqL22ck&list=PLE4w5K8eLO3gEECMkJkASrSctFVko54oc
Cultural Adaptation (2019) by The Global Society Retrieved from
https://www.youtube.com/watch?v=g-ef-xhC_bU
Cultural Competence (2018) by Gregg Learning Retrieved from https://www.youtube.com/watch?
v=jlaCa8y-LiM
The Business Case for Diversity (2019) by Retrieved from Northern Trust Asset Management
https://www.youtube.com/watch?v=39r9j6PXZHM
5 Types of Conflict in the Workplace and How To Handle Them (2019) Make a Dent Leadership
Retrieved from https://www.youtube.com/watch?v=o7-bbd1F9bk

Prepared by: Reviewed by: Approved by:

Dr. Michael Bhobet B. Baluyot Dr. Michael Bhobet B. Baluyot Prof. Juvy V. Del Monte

Dr. Ma. Dina D. Jimenez

Faculty-In-Charge Department Head College Dean

CONFORME:

__________________________
Name of Student:
(Signature Over Printed Name)

________/________/_________
Course/ Year / Section:
Date: ______________________