This document provides an introduction to tourism and hospitality. It discusses key topics such as the characteristics of the hospitality industry, the history and development of the European and American lodging industries, modern technological advances in the industry, the basic elements and types of travel and tourism services, and characteristics of tourism destinations. It also introduces some common terminology used in the industry, such as different time measurement systems, the phonetic alphabet, and calendar months.
This document provides an introduction to tourism and hospitality. It discusses key topics such as the characteristics of the hospitality industry, the history and development of the European and American lodging industries, modern technological advances in the industry, the basic elements and types of travel and tourism services, and characteristics of tourism destinations. It also introduces some common terminology used in the industry, such as different time measurement systems, the phonetic alphabet, and calendar months.
This document provides an introduction to tourism and hospitality. It discusses key topics such as the characteristics of the hospitality industry, the history and development of the European and American lodging industries, modern technological advances in the industry, the basic elements and types of travel and tourism services, and characteristics of tourism destinations. It also introduces some common terminology used in the industry, such as different time measurement systems, the phonetic alphabet, and calendar months.
CHAPTER 3 INTRODUCTION TO TOURISM End with a “thank you” AND HOSPITALITY Characteristics of the Hospitality Industry o Product is intangible and perishable TOURISM AND HOSPITALITY o No such thing as business hours o Hospitality operations run on a 24-hour one of the world’s largest and fastest– growing industries. basis all year round o Characterized by shift work contributes greatly to global economic development History of the Early Hospitality Industry Components of the Tourism and Hospitality 1. History of the European Lodging Industry Network 2. History of the American Lodging Industry Food and Beverage Services 3. Modern Period Lodging Services History of the European Lodging Industry Recreation and Entertainment Services Travel and Tourism Services 3 Categories of European Travelers
Hospitality 1. Mercenary – moving from their home to
assigned military units derived from the Latin word HOSPITARE 2. Pilgrims & clergymen - moving to places which means “to receive as a guest” of worship or the seats of their religious receives, welcomes, and caters to the needs orders of people who are temporarily away from 3. Inerrant merchants - moving from one their homes place to another to distribute goods and services Hospitality Management History of European Lodging Industry – involves the planning, organizing, directing and controlling of human and material resources within “The Pilgrim’s Guide” - one of the earliest the lodging, restaurant, travel & tourism, guidebook for travelers institutional management and meeting and Cesar Ritz – was one of the first who convention planning industries. initiated the hotel management chains Hospitality Industry Boulanger – the 1st restaurant established in 1765 - comprises of businesses that provide accommodations, travel, food and beverage and 3 Types of Hotels were Identified Based on entertainment to the traveling public. Market Segmentation
What do we provide in Hospitality? “SERVICE” 1. Transit Hotel – provided economical,
efficient & clean overnight accommodations Smile 2. Vacation hotel - became the center of social Make Eye contact activity 3. Grand Hotel – provides guests w/ an ideal Respect and welcome all guests mixture of unique architecture, and luxurious interiors, has a reputation by Value the magic achieving the balance among luxury, Hotels use computerized reservation system elegance & good taste Large hotels operate w/ computerized accounting system History of the American Hospitality Industry Bigger hotels control their heat & air THE COLONIAL PERIOD - Majority of the conditioning unit thru computerized energy American inns were located in seaports management system 4 factors that influenced the rapid rise of the Electronic key cards have replaced the lodging industry in the US regular door keys More shops, bars, restaurants are operated American hotels were run for more universal w/ a point of sale (POS) terminal enjoyment Two technological developments: Their hotel rates were within the means of almost everyone 1. Introduction of railway The average American traveled considerably 2. Development of steam power more than the typical residents of other countries TWO ELEMENTS OF TOURISM The American habit of extensive travel was a considerable benefit to the worldwide DYNAMIC – the journey hospitality industry STATIC – the stay
Major Differences Between A Hotel & Motel 4 Basic Elements of Travel
1. Motels were singled-storied while hotels were Distance
multi-storied Length of Stay at The Destination Residence 2. Hotels offered a more complete variety of Purpose of Travel services Travel and Tourism Services 3. Parking was always available at motels TOUR OPERATORS – organizes the 4. The number of parking spaces per room was package tour greater in motels PACKAGE TOUR – sometimes called 5. Hotels offered 24-hour basis while motels give INCLUSIVE TOUR, is an arrangement in short time periods which transport and accommodation are bought by the tourist at an all-inclusive price 4 General Categories of American Resorts INDEPENDENT TOUR –one in which the 1. Summer resorts – usually featured seashores, tourist buys these facilities separately mountains, or beaches Tourist Purchasing the Package Tour 2. Year-round resorts – was found in Las Vegas 1. INDEPENDENT INCLUSIVE TOUR (IIT) – due to its success in gambling one in which a tourist travels to his destination 3. Cold – winter resorts – due to mania of skiing individually
4. Warm-winter resorts – was found in Hawaii 2. GROUP INCLUSIVE TOUR (GIT) – he
because of the ideal year-round climate and has a travels in the company of another tourist 12-month season TOURIST PRODUCT – a combination of The Modern Period what the tourist does at the destination and the services he uses during his stay The Use of Technology TOURIST DESTINATION – a MON -Monday geographical unit that the tourist visits and TUE - Tuesday where he stays WED - Wednesday Three Basic Factors of Tourist Destination THU - Thursday 1. Attraction, 2. Amenities or Facilities FRI - Friday 3. Accessibility SAT - Saturday Characteristics of Tourism SUN - Sunday 1. In tourism, the product is not brought to the consumer Greenwich Military Time 2. The product of tourism are not used up Commonly referred to as “GMT,” Greenwich Mean Time is the time to which the clock at the Royal 3. Tourism is a labor-intensive industry Observatory in London England is set. Unaffected 4. Tourism is people oriented by Daylight Savings Time, or the various time zones, it is always the same. If for example, the time 5. Tourism is a multi-dimensional phenomenon was 1:25 pm Eastern Standard Time (EST), it would 6. The tourist industry is seasonal 7. The industry is dynamic CHAPTER 4: Travel Formalities Why travel formalities and regulations are important? These rules and regulations are quite important for the security of the host country. These formalities help prevent the illegal movement of illegal migrants and criminals. They also help the country limit the illegal entry of unauthorized goods such as be 6:25 pm GMT. drugs, animal hides, arms, explosives, etc. Calendar of the Month Phonetic Alphabet JAN - January FEB - February MAR - March APR- April MAY - May JUN – June JUL – July AUG – August SEP - September Days of the Week OCT - October NOV - November Kuala Lumpur - Malaysian Ringgit DEC – December Kuwait - Kuwaiti Dinar Flight Classes London - Pound Sterling F- FIRST CLASS Madrid - EURO J - BUSINESS CLASS PREMIUM Melbourne - Australian Dollar C - BUSINESS CLASS New York - US Dollar Y - ECONOMY CLASS Osaka - Japanese Yen M - ECONOMY CLASS/COACH DISCOUNTED Paris – EURO P - FIRST CLASS PREMIUM Riyadh - Saudi Riyal Domestic Airline Codes Rome - Euro IATA Codes - (international air transport San Francisco - Us Dollar association) Seoul - Won CX - CATHAY PACIFIC Singapore - Singaporean Dollar 5J - CEBU PACIFIC Sydney - Australian Dollar PQ - AIR ASIA Taipei - New Taiwan Dollar PR - PHILIPPINE AIRLINES Tokyo -Yen 2P - PAL EXPRESS Toronto - Canadian Dollar M8 - SKY JET Washington - US Dollar GX - PACIFIC AIR Passport Currencies an official document issued by a government Abu Dhabi - Dirham agency of a country to its citizen it details the bearers’ identity, nationality & Amsterdam - Netherlands Guilder gives a general description (height, color of Athens - Drachma eyes, hair, etc.) a passport is valid for a specified time from Auckland - New Zealand Dollar date of issue and authorizes the bearer to Bahrain - Bahraini Dinar travel outside the country of issue it includes the photograph of the bearer Bangkok - Thai Baht Kinds of Passport Beijing - Renminbi/Yuan Maroon Cover – for Ordinary Citizens Brisbane - Australian Dollar Red Cover – for Government Officials Dubai - Dirham Blue Cover - for Consul Generals Hong Kong - Hong Kong Dollar Characteristics of a Passport Honolulu - US Dollar 1. It is a distinguish marks Jakarta - Rupiah 2. Incorporated hologram seals 3. Made up of special paper 4. With unique serial number Importance of a Passport documents required for leaving the country of origin documents required for transit countries documents required for entry to, and exit from the destination country documents required for re-entry to the country of origin VISA - A foreign document through its consular offices issued this authorization and its specify. The terms under with a government is allowed to entry in to that foreign country. Terms Stated in a VISA 1. Purpose of the journey 2. Maximum length of stay allowed to an individual 3. Period of validity Types of VISA 1. Tourist Visa 2. Working / Business Visa 3. Student Visa 4. Transit Visa 5. Minor Visa 6. Seaman’s Visa Alien - a person leaving in a country of w/c he or she is not a citizen Immigrant – is an alien who enters a country with the aim of establishing permanent residence Citizen – a person who possesses the nationality of a country. It is acquired by birth