AVAYA LEARNING CENTER

TRAINING MANAGER DASHBOARD

Updated 05.06.14 Property of Avaya Learning v2 Page 1

 HIGHLIGHTS
If you are a supervisor within Avaya or a Training Manager within your company and participate in the Avaya
Learning Training Manager Program, you will see the Manager Dashboard feature when you log into the
Avaya Learning Center (ALC) under My Learning.
 Customers and Business Partners wishing to participate in the Avaya Learning Training Manager
Program must submit an application form. For further assistance, please reach out to the ALC Help
Desk. Not all companies in the Training Manager Program will choose to require manager approval.
 Students that require manager approval are not confirmed into a training session until the manager
approves and payment has been made by the manager or the student.
 Students that are approved with “payment needed” will be required to access their shopping cart to
complete the payment process and the enrollment.
 Students that are declined will receive a notification via email notifying them of the manager’s decision.
The declined course will be removed from the students shopping cart.

Accessing Avaya Learning Center:

 For access to the Avaya Learning Center – In the browser enter the following URL –
www.avaya-learning.com
 At the SSO log in screen, enter your Training Manager email address and password –

Updated 05.06.14 Property of Avaya Learning v2 Page 2

 DASHBOARD FEATURES
Accessing the Manager Dashboard:
 Managers with students that require approval to attend training sessions will receive an email from the
system informing them that a student is requesting approval for training.
 To approve the training, click on the link in the email or click MY LEARNING on the home screen.

 Click Manager Dashboard on the left menu.

Updated 05.06.14 Property of Avaya Learning v2 Page 3

 Manager Dashboard Features:
The Manager Dashboard has seven components:
 Students – The students assigned or reporting to the manager
 Licenses – A listing of the Virtual Campus offers the students have enrolled into
 Registrations – A listing of the current courses the students are enrolled into
 Completions – A listing of the courses the students have completed
 Cancellations – A listing of the courses the students have been cancelled out of
 No Shows – Students will appear in this section if they do not attend a training session and the
instructor marks the student as not attending.
 Pending – Requests from students for training approval will appear in this section.

Approving a training request:

 To approve a training request, click on the PENDING option (last option on the left menu)
 Click the VIEW REQUEST link under Action column – you will need to do this for each pending request

Updated 05.06.14 Property of Avaya Learning v2 Page 4

 Approving a training request continued:
 Review the information you are approving.
 Select one of the three appropriate approval options from the STATUS dropdown list:
o Approved – Payment Provided: This option allows the Training Manager to provide the
payment on behalf of the student and completes the enrollment. The manager may also
include a comment before approving. When providing payment, your company’s SAP Payer ID
and/or Sold To is required.
 If you are located OUTSIDE the US, you must select the “PURCHASE ORDER” payment method in the
dropdown list on the payment screen
 If you are within the United States, you may select PURCHASE ORDER or INVOICE (no Purchase Order)
 The remaining Payment Methods would be used towards a pre-approved arrangement with Avaya Learning.
You would receive special instructions for enrollments and payment method choices in these scenarios.

o Note: If the costs of your Cart items total $0, simply choose the "Approved-No Charge"
option from the drop-down list and click “enroll”; the transaction is complete and the student
will be notified by email.

Approved-No Charge

Declined

o For items that require payment, once you select the appropriate STATUS and click on
UPDATE, you will be redirected to the payment screen
 Select the appropriate payment method
 Invoice (No Purchase Order)
 Promo Code (these are issued by the ALC Helpdesk for specific situations)
 Purchase Order (a PO must be uploaded at time of payment)
 Once selected, a pop up window will appear. Complete the requested information and
click SAVE PAYMENT.

Updated 05.06.14 Property of Avaya Learning v2 Page 5

 o Approved – Payment Needed: This option allows the Training Manager to redirect the
payment option back to the student to manage. The student would need to log into the ALC
and complete the payment process from his/her shopping cart.
 Select APPROVED – PAYMENT NEEDED and add a comment (optional)
 Click UPDATE - Transaction complete.
 Below is a screen shot of the system generated email the student will receive to finalize the payment once
the Training Manager has approved.

Updated 05.06.14 Property of Avaya Learning v2 Page 6

 o Declined – This option allows the Training Manager to decline the request. The manager can
include a note as to why the request was declined.
 Select DECLINED and add a comment (optional)
 Click UPDATE - Transaction complete.
 Below is a screen shot of the system generated email notifying the requestor that his/her training has been
declined and the reason given by the manager.

Updated 05.06.14 Property of Avaya Learning v2 Page 7