Name: Syed Ali Alam Kazmi

Contact: +91 9696812997

Email Id: syedalialamkazmi@gmail.com

Professional Summary:
• 1.3 years of experience in providing customer support for one of the salient clients.
• Fast fingers on keyboard with ability to work on more than one window.
• Complete understanding of the different types of chatting modes.
• Quick thinker with ability to multi-task.
• Customer-focused and self-starter.
• Constant leaner with high availability and response.
• Excellent interpersonal and communication skills.
• Positive attitude and attentive to detail.
• Flexible and adaptive to changing technologies, and work environment.

Technical Skills:
Server: Citrix
Operating system: Microsoft Windows
Microsoft Office: MS Excel, MS Outlook

Professional Skills:
• Live Chat Software • Time Management
• Typed 80 WPM • Customer service expert
• Customer Focused Empathy • MS Office proficiency
• Active listener • Exceptional Telephone etiquette
• Troubleshooting proficiency • Telecommunication skills
• Computer proficiency • Team Handling
• Creative problem solving • Floor Support
• Excellent communication skills • OGT Training
• Phone and Chat skills • Technical Support

Education:
• Bachelor's Degree in Computer
Himalayan University- Naharlagun, AP 2018

Professional Experience:
FIS Global Pvt. Ltd. Gurugram, Haryana July 2019- Oct 2020
Role: Chat Support Executive
Process: Chat UK
Responsibilities and Duties:
• Respond to customers on chat.
• Maintain client relationship for business and help the sales team in achieving target.
• Perform functions such as data entry, data management and data retrieval.
• Use decision-making skills in responding to clients.
• Suggest, promote and guide clients on filing complaints, refunds, and replacements.
• Make use of the system in searching for products and answers.
• Converse with clients in a polite and professional manner.
• Use discretion in providing information to clients.

Personal Details:
• Date of Birth: 23/07/1997
• Sex: Male
• Fathers Name: Syed Munir Alam
• Mother Name: Suboohi Alam
• Marital Status: Single
• Address: Flat-302, Alayah galaxy Apartment, Jai Prakash Nagar, Hazratganj, Lucknow