Write a review of the contracts in terms of the scope of the agreement, key points

addressed (core and non-core services), important and essential clauses and others
deemed relevant.
http://ci.redlands.ca.us/clerk/2015staffreports/150707K6-attB.pdf

SCOPE OF AGREEMENT
The agreement is a mutual consent between City of Redlands which was referred to
as “City” and Helidoc Inc. referred to as “Contractor” in this agreement. This
agreement was developed to perform aircraft maintenance and repairs.
Article 2:
The services agreed is to provide aircraft maintenance and repairs for the Redlands
Police Department’s Air Support Unit as stated in Exhibit “A”.
Article 4:
The agreement withstand two years from the date of commencement, however the
agreement can be extended for another year by informing 30 days prior to end date
of the initial agreement.
Article 5:
The total compensation must not exceed the amount of $50 000 and must be paid
on a time and material basis as stated in Exhibit “B”.
Article 7:
Contractor covenants and represents that it does not have any investment or interest
in any real property that may be the subject of this Agreement or any other source of
income, interest in real property or investment that would be affected in any manner
or degree by the performance of Contractor’s Services. Contractor further covenants
and represents that in the performance of its duties hereunder, no person having any
such interest shall perform any Services under this Agreement.
Article 8:
Contractor is for all purposes under this Agreement an independent contractor and
shall perform the Services as an independent contractor. Neither City nor of its
agents shall have control over the conduct of Contractor or Contractor’s employees,
except as herein set forth. Contractor shall supply all necessary tools and
instrumentalities required to perform the Services.
http://fleetmanagement.utk.edu/wp-content/uploads/sites/42/2017/08/FY-18-Service-
Level-Agreement-for-LTL-vehicles-website-template.pdf
Contract Review:
The UT Knoxville fleet management provides a vehicle, a single key an d fuel card
exceeding four months in duration. This service agreement has been done between
university of Tennessee Knoxville fleet management and the costumer who
establishes a commitment for long term transportation needs provided by Fleet
management. The director of fleet management is responsible for this service
agreement. The quantity and types of vehicles available for long term lease
fluctuates on daily basis however there are few examples of obtainable types that
includes: sedans(4 to 5 passengers) , minivans (7 passengers) , sport utility vehicles
(4 to 6 passengers), passenger vans(12 passengers) and trucks(2 to 5 passengers)
with monthly lease charges. This monthly charge includes preventive maintenance,
flat charge with unlimited miles and there will be tax free fuel card will be provided
and fuel is charged back to the leasing department. Vehicles are directly billed
through a monthly interdepartmental transfer and any damage causes will also be
included in monthly charged billed, FM will repair or manage the repair of the vehicle
with a standard labour cost per hour.
Disputes regarding the services in this service agreement are highlighted in
escalation of service issues section.
Party may terminate this long-term lease agreement with 30 day written notification.
However, the particular department will be subject to either existing vehicle lease or
special purchase lease with respect to the vehicle lease.
https://flexflight.dk/wp-content/uploads/2019/04/Flexflight_Maintenance_Contract.pdf

Scope of work

The contract cover maintenance to be performed by the maintenance organisation

consisting of the following:

a) Scheduled maintenance
b) Major repair and modifications
c) Unscheduled maintenance
d) Management of third party sub contractors

No work will be carried out unless this is listed in the maintenance organisation or
approved contractor’s capability list

Sub-contracting:
The maintenance organisation can sub contract tasks to a part 145 approved/
accepted organization. It is specifically required that the requirements of part 145.1 “
general” & PART 145.75 “privileges of the approved maintenance organisation” are
fully complied with, where applicable in execution of this contract.
Supply of parts:
The maintenance organisation or their approved contractors has the responsibility to
procure all parts used on the specified aircraft. This contract does allow for operator
supplied parts to be installed.

Contract validity
This contract is valid from date of signature and until the maintenance is finished and
final released by part 145 workshop.
https://www.mendix.com/wp-content/uploads/mx-service-level-agreement.pdf
Contract Review
1. Scope of the Agreement
The service level agreement or SLA proposes the service extents that Mendix
delivers to its customers according to a relevant Order Form.
2. Mendix App Platform:
a. App Platform:
 The Mendix website(s),
 Business Modeler
 Team Server
 Cloud Portal
 App Store
 Support Portal
 Partner Portal
 Cloud Services
 Platform-as-a-Service
 Documentation
The above are just a few examples of the Mendix software.
b. Availability:
Availability percentage = [(TMM-TMD) / TMM] * 100%
Where:
 TMM = Total Minutes per Calendar Month
 TMD = Total Minutes of Downtime (or not operating)
As for the default availability of the Cloud v4, it is 99.50% for the standard
and the premium. As for the availability with Fallback Environment and
Horizontal Scaling of the Cloud v4, 99.95% for the premium and not
applicable for the standard.
c. Software Lifecycle: Mentions that just the current big version and two
previous big versions of the application will be supported. Furthermore,
any big version has to be supported by the platform for at least 24 months
from its official launch. This support will not stop before the 2-year duration
and after at least two new versions have been issued.
d. Monitoring: The functionality of the App’s Platform is always observed by
Mendix. Tracking the performance of the Applications on the Cloud
Services falls under the responsibility of the customer. The users can
access application monitoring and alerting for the Cloud Services via the
Cloud Portal. Customers may not deliberately take any activities, like load
testing, performance tests, or comparable tests that could interact with or
 disturb the quality or performance of the App Platform or Cloud Services,
before even getting the previous written authorization of Mendix.
e. Maintenance Windows: Updates and fixes are often issued to maintain the
App Platform's seamless operation. The customer will be notified by a
minimum of two weeks before any maintenance on the App Platform is
required.  If maintenance is required on the Cloud Services that even the
Customer's Application(s) operate in production and that impacts the
availability of the Customer's Application(s), Mendix must discuss with
Customer to cooperatively pick a timeframe for doing such maintenance.
Mendix is allowed to make exceptions for important production problems,
emergency security upgrades, or concerns that pose serious security
risks.

f. Recovery Time and Recovery Point Objectives:

The RPO default for the Cloud v4 is until 15 minutes for both the standard
and premium in addition to being available for up to 72 hours. Regarding
the RTO default for the Cloud v4, it is until 4 hours for the standard and
just 2 hours for the standard. Concerning the RTO with Fallback
Environment and Horizontal Scaling for the Cloud v4, it is only 15 minutes
for the premium and not applicable for the standard.
g. Standard Backups:
 Nightly Back-ups: Up to two weeks’ history (counting from
yesterday).
 Sunday Back-ups: Up to three months’ history (counting from
yesterday).
 Monthly Back-ups: Up to one-year history (counting from
yesterday). Occurs on the first Sunday of every month.

3. Escalation
The SLA states that an escalation can be started whenever throughout the
customer’s subscription with Mendix after the SLA Response- or Resolution
time has passed. The customer can escalate if he/she is unhappy with the
quality or speed of assistance he/she got after navigating across the usual
support protocols and with the teams. If the production environment
is also affected, or the commercial activities are put in serious danger,
therefore an escalation must be started. A support case must first be done in
order for a problem to be escalated. In addition to that, the customers must
explain the problem they are facing and the compelling need to why the
escalation procedure has to start in a clear and simple manner.
 https://www.iata.org/contentassets/bf8ca67c8bcd4358b3d004b0d6d0916f/ama-
2014-01.pdf
The Scope and Objective of the Master Airframe Maintenance Agreement could be taken into
account. The firm's stated mission includes oversight of inspection, repair, modification, overhaul,
painting, and other similar airframe maintenance services. The scope section requires the
identification of the Aircraft, an explanation of the check level or work scope, and the Delivery and
Return Dates for the Services. The customer could ask for alterations to the services or additional
offerings. The description is subject to negotiation between the parties. The customer will gain
insight into the company's offerings thanks to this description of scope and objectives.

Have a look around the infrastructure next. Professionalism and compliance with the customer's
preferred standards (e.g., EASA Part 145, FAA, or NAA) are spelled out here as part of the
maintenance programme. Airframe repair technicians will be using these facilities, so they need to
be comfortable there as well. Companies will provide customers with records of service. Assuring
the customer that their plane is in good hands is the purpose of this section.

Data on airworthiness, on the other hand, might be brought up in conversation. Airworthiness data
shows that both the company and the client have paperwork that needs to be completed and turned
in. The responsibilities of the company and the customer will be more clear after the exchange of
documents. The company also provides specialised services like tailoring. Additional costs will be
incurred by the client for these specialised services. After repairs or upgrades, the company will also
conduct flight tests. The price for the regular services is set in advance, but any special requests will
cost more. Companies are allowed to use subcontractors when they lack the resources to complete
a required service.

This benefits the company because the customer is able to increase their revenue by investing in the
enhancement of their aircraft. Customers are protected by the terms and conditions' provisions for
warranty, insurance, and excusable delay. The company imposed acceptable but inexplicable delays
on its staff in an effort to maintain service quality. Finally, the terms and conditions include
termination provisions for both the company and the customer. This contract is well-drafted for the
firm and the consumer alike, guaranteeing the former's familiarity with the latter's expected
outcomes. The total price that the customer owes will be clearly displayed at all times. Company and
clientele alike felt secure under the arrangement.