Give an account of how e-commerce last mile deliveries

will evolve globally?

Ecommerce retailers currently to targeted ~ 90-110 million online customers. The fortunes of
an ecommerce player on customer service and managing the ever-growing customer
expectations. India ecommerce market expected to touch $200 billion* by 2026, firms are
racing to develop new technologies and strategies to stay relevant and competitive in the
online market. Last mile delivery, which comprises 45-50% of transportation has become the
most expensive and time-consuming segment of the logistics chain of an e-commerce player.
More than 80% of customers today are willing to pay more for faster delivery. Efficient last
mile connectivity is a key factor behind the success of any ecommerce retailer Customer
expectations and cost unpredictability are the key factors that form the basis of a successful
ecommerce business. Customer needs are dynamically evolving with flexibility (re-routing,
re-scheduling), speed (same day/ next day delivery), cost of delivery and security of the
package becoming key to the operational success of a firm. Hence people now globally are
moving around now looking for doorstep for their mandatories and are trying to make their
work simpler and ready to pay extra for the services, so this last mile deliver will evolve
naturally in the e-commerce industry as people globally are preferring it rather than a direct
shopping.