Name: Karl John F.

Del Carmen
Subject: Total Quality Management

Instruction: Give a brief explanation of 5 out of the 8 principles of TQM as they relate to
education.

1. Costumer Focus

The first and most important rule of total quality management (TQM) is to concentrate on
the actual and potential customers who are making purchases of the goods and services.
Customers are the ones who validate the value of the goods and services offered.
Therefore, if a product can endure a long time to satisfy expectations, the corporation
needs to make sure that buyers will feel as though they have spent their money on a
quality product. Only when you are aware of your customers' wants can you exceed their
expectations. Therefore, successful businesses match their goals with those of their
customers. When what they are learning is relevant to them, students succeed. Students'
interests drive instruction in a student-centered learning environment. Students have the
choice of what they learn and how they learn it thanks to student-centered learning. SCL
engages students as leaders and decision-makers in their own learning, in contrast to
teacher-centered approaches (this idea is also occasionally referred to as individualized
learning). For instance, students at Purdue Polytechnic High School in Indianapolis, IN,
use SCL in their Foundations class to address issues that arise in the local community.

2. Process Approach

The process approach includes establishing the organization’s processes to operate as an

integrated and complete system: The management system integrates processes and
measures to meet objectives. Processes define interrelated activities and checks, to
deliver intended outputs. The process approach views all writing as a creative endeavor
that needs time and encouraging criticism to be completed successfully. When teaching
process writing, the teacher departs from the traditional role of assigning writing
assignments to students and receiving their final drafts for editing.

3. Integrated System

In an integrated system, everybody in every department should have a thorough

understanding of policies, standards, objectives, and processes. Integrated systems help
the company to look for continual improvement in order to achieve an edge over the
competition. Integrated education is a system in which students from different backgrounds
learn together. It is an inclusive process that focuses on inclusion and equality. From
 differently-abled students to those from economically disadvantaged backgrounds,
everyone comes together for a more meaningful experience.

4. Strategic and Systematic Approach

The organization's efficacy and efficiency in attaining its goals is impacted by the ability
to recognize, comprehend, and manage interrelated activities as a system. The total
quality (TQM) highlights executing the strategy systematically. The industry makes a
proper implementation plan, and they collect data while applying those processes.
Utilizing a rational, methodical approach, strategic planning aids in the formulation of
superior strategies. Determining some tactics to improve the business will be made easier
by taking the time to examine the company's strengths, flaws, opportunities, and threats.

5. Continual Improvement

Optimal efficiency and complete customer satisfaction doesn’t happen in a day—your

business should continually find ways to improve processes and adapt your products and
services as customer needs shift. As previously stated, the other Total Quality
Management principles should help your business keep an eye toward continual
improvement.