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Chapter- 1
Introduction

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Concept of Taxation:

Taxation is the inherent power of the state to impose and demand contribution upon persons,
properties, or right for the purpose of generating revenues for public purposes.

Taxes are enforced proportional contributions from persons to property levied by the law making
body of the state by virtue of its sovereignty for the support of the government and all public
needs.

Brief History of Taxation:

Tax is today an important source of revenue for the government in all the countries. More than
3000 years ago, the inhabitants of ancient Egypt and Greece used to pay tax, consumption taxes
and custom duties. Income tax was first introduced in India in 1860 by James Wilson who
become Indians First Finance Member.

In order to meet the losses sustained by the government on account of military mutiny of 1857.
In 1918 A New Income Tax bill was passed and which was further again replace in 1922.
Finally, the Ministry of Law and Finance. The Income Tax was Passed in 1961 and brought
came in force
On 1st April 1962. And this is also known as the Financial Year in Current Era. I e. (01.04.18 –
31.03.2019)

Taxation System:

Tax system of raising money to finance Government. All governments require payment of
money taxes from people.

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Government use revenues to pay soldiers and police to build dams and roads, to operate schools
and hospitals, to provide food to the poor and medical care facilities etc. and also hundreds of
other purposes without taxes to fund its activities, Govt could not exist.

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Essential Characteristics of Tax:

● It is an enforced Contribution.

● It is generally payable by Money.

● It proportionate in character, usually based on ability to pay.

● It is levied on person and property with the jurisdiction of the state.

● It is levied for public purpose.

● It is commonly required to be paid a regular intervals.

Why are Taxes Levied?

The reason for levy of taxes is that they constitute the basic source of revenue to the government.
Revenue so raised is utilized for meeting the expenses of government like defense, provision of
education, health care, Infrastructure facilities like road, dams etc.

What are the Reasons of Taxation?

● Provide the basic facilities for every citizen of country.

● Finance government multiple projects and schemes.

● Protection of Life.

● Responsibility of citizen to the Nation.

Meaning of Tax:

The word Tax came from Latin word “Tax, Tax are '' which means to assess or estimate.

Tax can be defined in the following ways:

The compulsory payments made to governments associated with certain activities are called
Taxes

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Different Taxes of India:

Different Types of Taxes in India:

Prevalence of various kinds of taxes is found in India. Taxes in India can be either direct or
indirect. However, the types of taxes even depend on whether a particular tax is being levied by
the central or the state government or any other municipalities. Following are some of the major
Indian government are:

1. Direct Taxes

It is names so because it is directly paid to the union government of India. As per a survey, the
Republic of India has witnessed a consistent rise in the collection of such taxes over a period of
past years. The visible growth in these tax collections as well as the rates of taxes reflects a

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healthy tax along with better administration of taxation. To name a few of the direct taxes, which
are imposed by the Indian government are:

Banking cash Transaction Tax.

1) Corporate Tax.

(II) Double Tax Avoidance treaty.

(III) Securities Transaction Tax.

(IV) Personal Income-tax.

(V) Tax Incentives.

2. Indirect Taxes:

As opposed to the direct taxes, such a tax in the nation is generally levied on some specified
services or some particular goods. An indirect tax is not levied on any particular organization or
an individual. Almost all the activities , which fall within the periphery of the indirect taxation ,
are included in the range starting from manufacturing goods and delivery of services to those that
are usually, the indirect taxation in the Indian Republic is a complex procedure that involves
laws and regulations, which are interconnected to each other. These taxation regulations even
include some laws that are specific to some of the states of the country. The organizations offer
services in all or most of the related fields, some of which are as follows:

 Anti-Dumping Duty
 Custom Duty.
 Excise Duty.
 Sales Tax.
 Service Tax.
 Value Added Tax. Or VAT

Local Taxes in India

The most known tax, which is levied by the local municipal jurisdictions on the entry of goods,
is known as the Entry Tax or the Doctor Tax.

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Income Tax

Income tax in India includes all income except the agricultural income that is levied and
collected by the central government. This particular income is also shared with the states. The
income tax was incorporated in India from the year 1860.

However, after many alteration, finally with the Indian Income-tax Act, 1922, there was a
revolutionary change brought by the All India Income Tax Committee. The significant as after
this the administration of the Income Tax came under the direct control of the central
Government. This act got amended again in the year 1961, and the present Income Tax regime in
India is still following the provisions of the act of 1961.

Consumption Tax

Consumption Tax is applicable on the consumption of any type of goods or service. This
particular tax is based on consumption and not on income. The consumption Tax can be regarded
as a sales tax, as this tax is also regressive in nature like the other pure sales taxes. However,
there are some remedies by which the consumption tax can be made progressive in nature.

Background of Goods and Service Tax outside India

Goods and Service also known as the value added tax (VAT) or harmonized sales tax. Following
are some successfully implemented GST models in other countries:

1. France :

a. Rate of GST 19.6%

b. France was the first country to introduced GST in 1954.

Worldwide, almost 150 countries have introduced GST in one or the other form since now. Most
of the countries have a unified GST System. Brazil and Canada follow a dual system vies a India
is going to introduce. In china, GST applies only to goods and the provisions of repairs,
replacements and processing services.

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2. Australia :

a. Rates of GST 10%

b. GST is administrated by the tax office on behalf of the Australian Government, and is
appropriated to the states and territories.

c. Every company whose turnover exceeds $ 75000 is liable for registration under GST and in
default 1/11th of the income and some amount is form of penalty.

3. Canada :

a. GST is imposed at 5% in Part ix of the excise tax act. GST is levied on goods and service
made in Canada except items that are either exempt or zero rated.

b. When a supplier makes a zero rated supply, he is eligible to recover any GST paid on
purchases but the supplier who makes a supply of exempt goods he is not eligible take input tax
credit on purchases for the purpose of making the exempt goods and services.
Historical Background of Goods and Service Tax in India:

 Amaresh Baghchi Report, 1994 suggests that the introduction of Value Added Tax will act as

root for implementation of Goods and Service Tax in India.

 Ashim Dasgupta, 2000 empowered committee, which introduces VAT system in 2005, which

has replaced old age taxation system in India.

 Vijay Kelkar Task Force 2004, it strongly recommended that the integration of indirect taxes in

to the form of GST in India.

 Announcement of GST to be implemented by 1st April, 2010 after successfully implementation

of VAT system in India and suggestion various committees and task forces on GST, the union
government first time in union budget 2006-07 announced that the GST would be applicable
from 1st April 2010.

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Meaning of Goods and Service Tax (GST)

Clauses 366 (12A) of the constitution Bill defines GST as “goods and service tax” means any
tax on supply of goods, or services or both except taxes on the supply of the liquor for human
consumption. Further the clause 366 (26A) of the Bill defines Services means anything other
than Goods.

Thus it can be said that GST is a comprehensive tax levy on manufacture, sale and consumption
of goods and services at a national level. The proposed tax will be levied on all transactions
involving supply of goods and services, except those which are kept out of its preview.

Purpose of GST:

The Two Important Purposes of GST are followings:

Single Umbrella Tax Rate:

GST shall replace a number of indirect taxes being levied by union and state government.

Removing Cascading Effect:

GST is intended to remove Tax on Tax Effect and provides to common national market for
Goods and Services.

Types of Categories under GST rate

The GST tax is levied based on Revenue Neutral Rate. For the purpose of imposing GST tax in
India the goods and services are categorized in to four.

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These are four categories of goods and services are follows:

Exempted Categories under GST in India:

The GST and council and other GST authorities notifies list of exempted goods. Such goods are
not fallen under payment of GST tax. The authorities may modify or amend the list time to time
by adding deleting any item if required by notification to public.

Standard Goods and services for GST in India:

A major share of GST tax payers falls under this category of Standard Goods and Service. A
Standard rate is charged against the goods and services under this category.

Special Goods and Services for GST tax Levy:

Under special category of goods and services, GST rates would be high. Precious metals
including luxury items of goods and services fall under special goods and services for GST rate
implementations.

GST rates in India

Exempted categories: 0

Commonly used Goods and Services: 5%

Standard Goods and Services fall under 1st Slab: 12%

Standard Goods and Services fall under 2nd Slab: 18%

Special category of Goods and Services including Luxury Goods: 28%

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Types of Goods and Service Tax in India.

1. CGST (Central Goods and Service Tax): GST to be levied by the center.

2. SGST (State Goods and Service Tax): The GST is to be levied by the states is State GST
(SGST).

3. IGST (Integrated Goods and Service Tax): Integrated GST will be levied by the center and
the states concurrently.

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Different Taxes are Cover under GST:

1. State taxes which will be subsumed in SGST:

VAT/ Sales Tax.

Luxury Tax.

Entertainment Tax (unless it is levied by local bodies)

Taxes on Lottery, betting, and gambling.

2. Central Taxes which will be subsumed in CGST:

Central Excise Duty.

Additional Excise Duty.

Service Tax.

The Excise duty levied under the medical and toilet preparation Act.

Additional Customs Duty.

Education Less.

Surcharges.

3. Taxes that will not be subsumed:

Stamp Duty.

Electricity Duty.

Other Entry taxes and Octopi Entertainment Tax (levied by local bodies.)

Basic Customs duty and safeguard duties on import of goods in to India.

Professional Tax.

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Impact of Goods and Service Tax

I. Food Industry

The application of GST to food items will have a significant impact on those who are living
under subsistence level. But at the same time, a complete exemption for food items would
drastically shrink the tax base. Food includes grains and cereals, meat, fish and poultry, milk and
dairy products, fruits and vegetables, candy and confectionery, snacks, prepared meals for home
consumption, restaurant meals and beverages. Even if the food is within the scope of GST, such
sales would largely remain exempt due to small business registration threshold. Given the
exemption of food from CENVAT and 4% VAT on food item, the GST under a single rate
would lead to a doubling of tax burden on food.

II. Housing and Construction Industry

In India, construction and Housing sector need to be included in the GST tax base because
construction sector is a significant contributor to the national economy.

III. FMCG Sector

Despite of the economic slowdown, India's Fast Moving Consumer Goods (FMCG) has grown
consistently during the past three – four years reaching to $25 billion at retail sales in 2008.
Implementation of proposed GST and opening of Foreign Direct Investment (F.D.I.) are
expected to fuel the growth and raise industry's size to $95 Billion by 201835.

IV. Rail Sector

There have been suggestions for including the rail sector under the GST umbrella to bring about
significant tax gains and widen the tax net so as to keep overall GST rate low. This will have the
added benefit of ensuring that all inter – state transportation of goods can be tracked through the
proposed Information technology (IT) network.

V. Financial Services

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In most of the countries GST is not charged on the financial services. Example, In New Zealand
most of the services covered except financial services as GST. Under the service tax, India has
followed the approach of bringing virtually all financial services within the ambit of tax where
consideration for them is in the form of an explicit fee. GST also include financial services on
the above grounds only.

VI. Information Technology enabled services

To be in sync with the best International practices, domestic supply of software should also
attract G.S.T. on the basis of mode of transaction. Hence if the software is transferred through
electronic form, it should be considered as Intellectual Property and regarded as a service. And if
the software is transmitted on media or any other tangible property, then it should be treated as
goods and subject to G.S.T. 35 According to a FICCI – Techno park Report. Implementation of
GST will also help in uniform, simplified and single point Taxation and thereby reduced prices.

VII. Impact on Small Enterprises

There will be three categories of Small Enterprises in the GST regime.

Those below threshold need not register for the GST

Those between the threshold and composition turnovers will have the option to pay a turnover
based tax or opt to join the GST regime.

Those above threshold limit will need to be within framework of GST Possible downward
changes in the threshold in some States consequent to the introduction of GST may result in
obligation being created for some dealers. In this case considerable assistance is desired. In
respect of Central GST, the position is slightly more complex. Small scale units manufacturing
specified goods are allowed exemptions of excise up to Rs.1.5 Cr ores. These units may be
required to register for payment of GST, may see this as an additional cost.

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GST Return

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GST Slab and Structure of GST Rate:

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Chapter 2

Company Profile

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I. Organizational Detail :

Name of the organization: Perfect Consultancy

Address of the organization: 109. Rashi Business Park sanjan Road

Telephone No: 9558694466

E-mail: perfectconsultancy2017@gmail.com

Main activity of the organization: Accounting, income Tax, Sales Tax

Name and Designation of the head of the organization:

 Name: Jayesh Patel
 Designation: Founder

Vision: To be the most highly respected professional Charted Accountancy firm

With a different where clients’ interests are being fulfilled in innovative
Way through insightful knowledge & achievement oriented approach by
a team which enjoys working with them and one another

Mission: To provide our clients the highest quality of tax consultancy, accounting
Service, small business accounting, business advisory, income tax filing
& consultancy service in a timely, efficient and innovative manner by a
Professional team of charted accountant that clearly enjoy working
Together exceed their clients need.

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Areas of Consultancy:

1) GST Registration
2) GST Return
3) Income Tax
4) PAN Card
5) Labor license
6) Factory license

Major Clients:
1) Mihir Fire Service
2) Om sai Communication
3) A one clothing
4) Marker distributer
5) Aero marketing
6) Digital Enterprise
7) Darshan Engineering
8) Shree Krishna Enterprise
9) Kavita Enterprise
10) Deesha Enterprise

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Chapter 3

Literature Review

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Literature Review:

Ahamd et al. (2016): found that the level of awareness of the GST is still not reached
satisfactory level. This is because the study involved only general questions that should be
known by the respondents as end users. This cause the respondents gave high negative
perception of the impact of implementation of GST. The respondents received less information
and promotion of the authorities. Most of the respondents were unclear whether the goods and
services are not subject to GST. Furthermore, due to the lack of information on GST, the
respondents had a high negative perception. Therefore, the government must convince that GST
will not have a lasting impact on the public as particularly convincing end users that no increase
in prices of goods and services.

Mohammad Ali Roshidi (2016): conducted a study on ‘Awareness and perception of tax payers
towards Goods and Service Tax implementation’. The study attempts to find out what level of
awareness and perception to GST taxpayers in Malaysia. This study only consist of 256 civil
service servants of the secondary school teachers in the Kaula Kangsar, Perak. Data collected
using questionnaire. The result shows that moderate and majority of respondents give a high
negative perception to the GST. The eventually causes the majority of respondents did not
accept implementation of GST in Malaysia.

Pinky, Supriya Kamma and Richa Verma (July 2014): Studied ‘Goods and Service Tax:
Panacea for indirect tax system in India’ and concluded that the new NDA government in India
is positive towards implementation of GST and it is beneficial for central government, state
government and as well as for consumers in long run if its implementation is backed by strong it
infrastructure.

Agogo Mawuli (May 2014): studied, ‘Goods and Service Tax an Appraisal’ and found that GST is
not good that low income countries and does not provide broad based growth to poor
countries. If still countries want to implement GST then the rate of GST should be less than 10 %
for growth.

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Boonyarat et al. (2014): the researcher used Structure Equation Modelling (SEM) to examine
the relationships between tax awareness and tax knowledge and the researcher found out that tax
knowledge has positive relationship with tax awareness. Hence, taxpayers will be more aware
about tax system when they have knowledge and understanding towards the tax system.

Nishitha Gupta (2014): in her study stated that implementation of GST in the Indian framework
will lead to commercial benefits which were untouched by the VAT system and would
essentially lead to economic development.

Venkadasalam (2014): has analyzed the post effect of the goods and service tax (GST) on the
national growth on ASEAN States using Least Squares Dummy Variable Model (LSDVM) in his
research paper. He stated that seven of the ten ASEAN nations are already implementing the
GST. He also suggested that the household final consumption expenditure and general
government consumption expenditure are positively significantly related to the gross domestic
product as required and support the economic theories. But the effect of the post GST differs in
countries.

Irish Gargh (2014): discussed about the outline of GST and what does this tax system wants to
achieve with threats and challenges opportunities that the free market economy can bring.

Milan-deep Kour (2014): discussed about the impact of GST and implementation of it, its
benefit and challenges. He also emphasized that GST is going to change things in current
situation.

Tan and Chin-Fat (2000): said Malaysian understanding regarding GST was still low. Based on
study conducted by Djawadi and Fahr (2013) pointed out that knowledge about tax is important
to increase the thrust of authorities and also the citizens.

Tulu (2007): indicated that other factors such as taxpayers’ attitude or morale found to be the
result of lack of awareness has found to have little impact on taxpayers’ attitude towards
taxation. A lot of individuals or taxpayers might want to comply in full with the tax systems, but

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are unable to do so because they are not aware of and lack of understanding their full obligations.
Even they understand their obligations they may not know how to comply with it because of
there is no two way communications between the authorities and taxpayers. Dup (2014) claimed
that the ability of taxpayers to comply with the tax laws have a strong relationship with tax
awareness.

Ehtisham Ahmed and Satya Poddar (2009): studied “Goods and service tax reforms and
intergovernmental consideration in India” and found that GST introduction will provide implies
and transparent tax system with increase in output and productivity of economy in India. But the
benefits of GST are critically dependent on rational design of GST.

Saira et al, (2010) : said- based on the history of the implementation by the other countries
around the world, most of the countries received a positive impact in terms of their revenue,
despite the success of GST implementation the Malaysian citizens still feel uncertain with the
GST, (Saira et al, 2010). The findings from the study showed that the majority of Malaysians not
convinced with the GST system,

Dr. R. Vasanthagopal (2011): Conducted a study on “ GST in India : A big leap in the Indirect
Taxation System” and concluded that switching to seamless GST from current complicated
indirect tax system in India will be positive step in becoming Indian economy . Success of GST
will lead to its acceptance by more than 130 countries in world and a new preferred form of
Indirect Tax System in Asia.

Torgler (2011): said, tax morale is important to taxpayer awareness. On the other hand, research
by Tekeli (2011) using multiple regression analysis show that tax morale has insignificant
relationship on tax awareness. A Tekeli (2011) conclusion is supported study by regarding cause
and consequences of tax morale.

Mustapha and Palil (2011): stated that the influence of compliance behavior towards
individuals’ awareness has been proven in various researches. From the findings of Razak and
Adafula (2013); Santi (2012) they found that taxpayers’ awareness is significantly associated
with tax compliance and this is also supported by study Jatmiko (2006).

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Chapter 4
Research Methodology

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Objectives of Research:

● To study the concept of Good & Service Tax and its implementation in India.
● Ascertaining customer perception toward GST in Palghar District.

Research Methodology:

Research Process:
Here is the Research process which is followed through this entire project to do the survey.

Establish the need for the Research

The need for marketing research arises when managers must make decision and they have
inadequate information

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Define the problem:

This is the most important step because if the problem is incorrectly defined, all else is wasted
efforts

Establish Research Objectives:

Research objectives, although related to and determined by the problem definition, are set so that,
when achieved, they provide the information necessary to solve the problem.
It states that what the research must do in order to carry out the research

Determine Research Design:

There are three types of research design categories, which are referred to as research designs:

Exploratory Research: It is defined as collecting information in an unstructured and informal

manner. It is often used when little is known about the problem.
Descriptive Research: It refers to a set of methods and procedures that describes marketing
variables. These types of research studies may describe such things as consumer’s attitudes,
intentions, and behaviors or the number of competitors and their strategies.
Causal research: It allows us to isolate causes and effects. We call it as experiments

Identify information types and resources:

There are two types of information:
Primary information: Information collected specifically for the problems at hand.
Secondary information: Information already collected.

Determine methods of accounting data:

When the researcher must communicate with respondents there are three main choices of
accessing data:
 A person asks the questions
 A computer assist in asking the questions
 Respondents answer on their own

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Design data collection forms:

Care must be taken to ask the questions that will generate information needed to solve the
research objectives and to ask them clearly and without bias.

Determine sample plan size

The sample plan refers to the process used to select units from the population to be included in
the sample. The sample plan determines how representative the sample is of the population.
Sample size refers to determining how many elements of the population should be included in the
sample.

Collect data
It is important that researcher know the sources of non-sampling errors and how to implement
controls to minimize these errors.

Analyze data
Once data are collected, data analysis is used to give the raw data meaning. Data analysis
involves entering data into computer files, inspecting the data for errors and running tabulations
and various statistical tests.

Prepare and present the final research report

It is the most important phase of marketing research. Sometimes researchers not only turn in a
written research report but they also make an oral presentation.

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Type of research:

The research is Descriptive in nature.

Research Approach: The research approach used for this work is personal Survey. Since the
topic of research is related to customer satisfaction which can be best ascertained by soliciting
direct responses from the customers. Since satisfaction involves many dimensions, it can be better
understood by asking questions/cross questions to the customers directly.

Contact Method:
Mail method of contact was used. Google forms were designed for this purpose.

Sample Plan: It is a plan of collection of primary data & it includes following-

 Sampling Unit: Consumers in the area of Palghar were considered for collecting responses in
this research study.
 Sampling Size: 103 respondents in the Palghar area were considered for this study.
 Sampling Procedure: Random sampling method was used for this research work.

Methods of data collection:

 Primary data – Information collected by Survey through mail.
 Secondary data – The secondary data has been collected from the company

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Chapter 5

Data Analysis
&
Interpretation

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DATAANALYSIS & INTERPRETATION

Data Analysis

The data collected various respondents have to analysis for the drawing conclusion. So in this
chapter efforts have been made to analysis and interpret the collective data towards perception of
customers of Dist. Palghar on “Goods and Service Tax '' through questionnaire.

First of all the collected data have been presented in tabular form and there after it is analyzed
with the help of percentage and Pie Charts.

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Q-1) GST is a very good tax reforms for India.

Sr No. Response No. of Respondents Percentage (%)

1
2
Agree 81 80.6
2 Neutral 13 11.7
3 Dis Agree 9 7.8
Total 103 100

(Source: Data collected from Survey)

Interpretation:

Above chart depicted that majority of the respondents agree with the statement this taxation
reform in India is very good. 80.6% respondents are agree with this statement and 7.8% are
disagree and also 11.7 % are neutral. Hence it is concluded that majority of the respondents are
looking towards GST as a positive step in taxation system of the country.

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Q.2) GST has increased the various legal formalities?

Sr No. Response No. of Respondents Percentage (%)

2
1 Agree 70 68.9
2 Neutral 9 7.8
3 Dis Agree 24 23.3
Total 103 100

(Source: Data collected from Survey)

Interpretation:

Above Chart depicted that majority of the respondents satisfied with the statement after implementation
of GST has increased various types of legal formalities. 68.9% respondents are agree and also 23.3%
are Disagreed and 7.8% are also neutral .Hence, it is concluded that majority of the Respondents are of
the opinion that introduction of GST has increased lots of legal compliances.

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Q.3) GST has increased the tax burden on Common Man?

Sr No. Response No. of Respondents Percentage (%)

2
1 Agree 32 31.1
2 Neutral 26 25.2
3 Dis Agree 45 43.7
Total 103 100

(Source: Data collected from Survey)

Interpretation:

According to above table, it is shows that majority of the respondents i.e. 31.1% are agree with
this statement and 25.2% are neutral and also 43.7% are Dis Agree for this statement. Hence, it
is concluded that majority of the peoples are of the opinion that GST has not actually increased
the tax burden on common man.

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Q.4) GST is very difficult to understand?

Sr No. Response No. of Respondents Percentage (%)

2
1 Agree 19 18.4
2 Neutral 19 18.4
3 Dis Agree 65 63.1
Total 103 100

(Source: Data collected from Survey)

Interpretation:

Above table and figure depict that majority of the respondents i.e. 18.4% are Agree and 18.4 %
are neutral and also 63.1% are Disagree. Hence, it is concluded that maximum respondents are
of the opinion that GST is easy to understand

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Q.5) GST will increase the inflation in the country?

Sr No. Response No. of Respondents Percentage (%)

2
1 Agree 31 30.4
2 Neutral 29 28.4
3 Dis Agree 42 41.2
Total 102 100

(Source: Data collected from Survey)

Interpretation:

From the above table and figure represents that maximum respondents are not sure the inflation
effect of economy or country on GST. Only 30.4% are Agree this statement rest of 28.4% are
neutral and 41.1 are Disagree. Hence, it is concluded that majority of the customers opined that
GST will not add to the inflation.

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Q.6) GST is beneficial in Long Term?

Sr No. Response No. of Respondents Percentage (%)

2
1 Yes 70 68.9
2 No 10 8.7
3 May Be 23 22.3
Total 103 100

(Source: Data collected from Survey)

Interpretation:

From the above figure and table it is concluded that 100% respondents responds GST is
beneficial in Long Term. In which 68.9% people say yes 8.7% people say no and 22.3% people
say may be. Hence, majority of the respondents are of the opinion that GST will be beneficial
in the long run.

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Q.7) GST will increase the Tax collection of Government?

Sr No. Response No. of Respondents Percentage (%)

1 Strongly Agree 13 12.6
2 Agree 28 28.2
3 Neutral 32 32
4 Dis agree 14 12.6
5 Strongly Dis agree 16 14.6
Total 103 100

(Source: Data collected from Survey)

Interpretation:

According to above table, it is shows that majority of the respondents i.e. 12.6 % are strongly
Agree and 28.2% are Agreed with this statement are GST will increase the Tax collection of
GOVT. and 32% are neutral or12.6% are Disagreed also . Hence it is concluded that majority
41% of the respondents are of the opinion that GST will increase tax collection of the Govt.

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Q.8) GST affecting small business very badly?

Sr No. Response No. of Respondents Percentage (%)

1 Strongly Agree 6 2.8
2 Agree 27 27.2
3 Neutral 24 24.3
4 Dis agree 31 31.1
5 Strongly Dis agree 15 14.6
Total 103 100

(Source: Data collected from Survey)

Interpretation:

According to above table, it shows that majority of the respondents are i.e. 24.3% are neutral and
27.2% are agreed and also 14.6% are strongly agree and strongly agree 6% and strongly disagree
14.6% for this statement GST affecting small business very badly .Hence, it is concluded that
majority of the respondents i.e. 45.7% are of the opinion that GST will not affect adversely to
small business while 30% opinioned that impact of GST will be negative on small businesses.

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Q.9) GST is impacts Customer Purchasing power in effectively?

Sr No. Response No. of Respondents Percentage (%)

2
1 Agree 69 68.6
2 Dis Agree 11 10.8
3 Neutral 22 20.6
Total 102 100

(Source: Data collected from Survey)

Interpretation:

From the Above data depicted that majority of the respondents are agree for this statement
Majority of the respondents i.e. 10.8% are Disagreed. And 20.6% are Neutral for this statement.
But Also Further 68.8% respondents are Agree for this statement, so maximum result are in
fever in this statement. And may be 68.6% are agree to GST impact the customer purchasing
power. Hence, it is concluded that majority i.e. 68.6% respondents are of the opinion that GST
implementation has adversely impacted customers purchasing power.

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Q.10) GST affects the Indian capital stock market operation?

Sr. No. Response No. of Respondents Percentage (%)

1 Strongly Agree 7 6.9
2 Agree 15 14.7
3 Neutral 36 35.3
4 Dis agree 27 26.5
5 Strongly Dis agree 17 16.7
Total 102 100

(Source: Data collected from Survey)

Interpretation:

From the above table, it shows that 26.5% are Dis agree with the statement are GST affects the
Indian capital stock market operations and 35.3% respondents are neutral for this statement. So,
after all 7% and 15 % are strongly agree also. Hence it is concluded that
Majority of the respondents i.e. 43.2% are of the opinion that GST implementation will not
have negative effect on Indian Share Market. 35.5% are still undecided on the issue.

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Q.11) GST is a Good method to replace the sales and service Tax?

Sr No. Response No. of Respondents Percentage (%)

1 Strongly Agree 8 7.8
2 Agree 40 39.8
3 Neutral 33 33
4 Dis Agree 7 4.8
5 Strongly Dis Agree 15 14.6
Total 103 100

(Source: Data collected from Survey)

Interpretation:

Above Chart depicted that majority of the respondents satisfied with the statement of GST is a
good method to replace the sales and service tax. 7.8% respondents are strongly agree and
39.8% are agreed with this statement. Further 33% are neutral and some respondents are Dis
agree i.e. 7% are this statement. Hence, it is concluded that majority of the respondents i.e.
47.2% are of the opinion that implementation of GST is good.

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Chapter 6

Findings, conclusion

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FINDINGS

1. Majority of the respondents are looking towards GST as a positive step in taxation system
of the country.
2. Majority of the Respondents are of the opinion that introduction of GST has increased lots
of legal compliances.
3. Majority of the peoples are of the opinion that GST has not actually increased the tax
burden on common man.
4. maximum respondents are of the opinion that GST is easy to understand
5. Majority of the customers opined that GST will not add to the inflation.
6. Majority of the respondents are of the opinion that GST will be beneficial in the long run.
7. Majority 41% of the respondents are of the opinion that GST will increase tax collection of
the Govt.
8. Majority of the respondents i.e. 45.7% are of the opinion that GST will not affect
adversely to small business while 30% opinioned that impact of GST will be negative on
small businesses.
9. Majority i.e. 68.6% respondents are of the opinion that GST implementation has adversely
impacted customers purchasing power.
10. Majority of the respondents i.e. 43.2% are of the opinion that GST implementation will not
have negative effect on Indian Share Market. 35.5% are still undecided on the issue
11. majority of the respondents i.e. 47.2% are of the opinion that implementation of GST is
good.

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CONCLUSION:

This study highlighted the overall overview of GST in Palghar Area of Maharashtra. The
Government to put in more effort to ensure that Consumers have a clear understanding and
develop a positive perception towards GST, leading to its acceptance. Good understanding
among customers is important as it can generate a positive perception towards the taxation
policy. The Maharashtra Custom Department could initiate and promote an extensive publicity
program which could help to create awareness and generate positive perception among
customers in understanding the rationale and importance of GST in India.

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Chapter 7

Recommendations

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Suggestions

 The customers suggested that there should be a smooth, transparent and simple transition
provisions which is easily understandable.

 Special focus on awareness and training of all officers, professionals and assesses should
be given on GST.

 Since the public are very clear about GST, any disputes on GST introduction should be
protectively addressed by way of speedy redress.

 The people are not well informed on the implementation of the GST. Therefore, in order
to ensure efficient implementation of the GST, the government should come out with a
proper guideline to the society on the procedures for the implementations of GST.

 Gradual stages may be employed for the implementation like the agricultural sector, then
industrial and then the service sector.

 The relevant authorities especially the customers department must work closely with
other departments like information, Inland Revenue and other enforcement authority
ensure good implementation.

 Lastly, the government must ensure a good management of the income collected from the

GST.

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Chapter 8

Bibliography

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References:

1) Abbasi, S. M. & Hollman, K. W. (2000); ‘Turnover: The real bottom line’, Public Personnel
Management, 2(3), 333-342.

2) Abdul Raziqa and Raheela Maulabakhsha, (2014); ‘Impact of Working Environment on Job
Satisfaction’, 2nd Global Conference on Business, Economics, Management and Tourism, 30-31
October, Prague, Czech Republic.
3) Al-Salemi, A. M. A. (2013); ‘The impact of organizational justice on employee turnover, using
Total E&P Yemen’, African Journal of Business Management, 7(37), 3810-3826.
http://dx.doi.org/10.5897/AJBM12.1424
Aminah Ahmad, University Putra Malaysia, (2008.); ‘Job, Family

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 Sharma Publication, Topic … “Concept of Tax, Structure of Tax, Indian Taxation System ''

Indirect Tax Text Book B com Iv th Semester First Edition 2014.

 Pinky , Supriya Kamna, Richa verma “ Goods and Service Tax”--Panacea For Indirect Tax System

in India ,” Tactful Management Research Journal”, Vol12, issue 10 July 2014

 Agogo Mawulli “Goods and Service Tax --- An appraisal Paper presented at the PNG Taxation

Research and Review Symposium. Holiday inn port Moresby, Pg. No.29-30 , April 2014

 Kumar Nitin (2014) “GST in India: A way forward '' Global Journal of Multi-disciplinary Studies,

Vole 3 Issue 6 May 2014.

 Gupta Nishita, Goods and Service Tax: Its implementations on Indian economy volume 5 Issue 3

(year 2014 – Pg. No. 126—133.

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Chapter 9

Appendix

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Name: ___________________

GST is a very good tax reform for India

o Disagree
o Agree
o Neutral

GST has increased various legal formalities

o Agree
o Disagree
o Neutral

GST has increase the Tax burden on common man

o Agree
o Disagree
o Neutral

GST is very difficult to understand

o Agree
o Disagree
o Neutral

GST will increase the inflation in the country

o Agree
o Disagree
o Neutral

GST is beneficial in long term

o Yes
o No
o Maybe

GST will increase the Tax collection of government

o Strongly disagree
o Disagree
o Neutral
o Agree
o Strongly agree

GST is the good method to replace the sales and service tax
o Strongly disagree
o Disagree
o Neutral
o Agree
o Strongly agree

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GST will affect small business very badly

o Strongly disagree
o Disagree
o Neutral
o Agree
o Strongly agree

GST affect the Indian capital stock market operation

o Strongly agree
o Disagree
o Neutral
o Agree
o Strongly agree

GST impact the customer purchasing power effectively

o Agree
o Disagree
o Neutral

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