Smartcom® Remote Diagnostics Manual

22 Brady Street, Unit 4
Sudbury, Canada P3E 6E1

Tel: 705-674-8111
Toll free: 877-658-2747
www.varismine.com
smartcom® Remote Diagnostics Manual

2019-12-10
smartcom Remote Diagnostics Manual Page 1 of 89

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1. Table of Contents
2. Overview ......................................................................................................................................................... 5
3. Software .......................................................................................................................................................... 7
Requirements ........................................................................................................................................ 7
Installation ............................................................................................................................................. 7
4. smartcom 150/150IS Hardware ........................................................................................................... 8
Overview ................................................................................................................................................. 8
DRX (Pre-Rev G) Hardware ............................................................................................................. 9
4.2.1 Features ....................................................................................................................................... 10
DRX (Rev G) Hardware ................................................................................................................... 13
4.3.1 Features ....................................................................................................................................... 14
BSC-HE Diagnostic Transceiver .................................................................................................. 15
Server .................................................................................................................................................... 16
4.5.1 Server Specifications .............................................................................................................. 16
4.5.2 Shelf Specifications.................................................................................................................. 17
Hardware Installation ..................................................................................................................... 17
4.6.1 BSC-HE Mounting and Power.............................................................................................. 17
4.6.2 DRX Mounting and Power .................................................................................................... 17
4.6.3 Downstream Pilot Tuning..................................................................................................... 21
4.6.4 DRX (Pre-Rev G) Configuration .......................................................................................... 21
4.6.5 DRX (Rev G) Configuration................................................................................................... 27
Server Installation ............................................................................................................................ 28
4.7.1 Server Mounting and Power ................................................................................................ 28
4.7.2 Server Configuration .............................................................................................................. 28
5. smartcom 450 Hardware ...................................................................................................................... 29
Overview .............................................................................................................................................. 29
Installation .......................................................................................................................................... 29
6. Running the RD Web Server ................................................................................................................. 30
7. Getting Started ........................................................................................................................................... 32
User Access ......................................................................................................................................... 32

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DRX Network Settings .................................................................................................................... 33

Serial Communications Status ..................................................................................................... 34
Mail Settings ....................................................................................................................................... 35
Viewing smartcom Amplifier Data ............................................................................................. 36
7.5.1 Viewing smartcom 150/150IS Data ................................................................................. 37
7.5.2 Viewing smartcom 450 Data ............................................................................................... 41
7.5.3 Manually Refreshing an Amplifier..................................................................................... 44
Viewing smartcom Ethernet Data .............................................................................................. 44
Viewing smartsense Gas Monitor Data .................................................................................... 45
Historical Data ................................................................................................................................... 46
Configuring Amplifiers, Monitors and Other Devices......................................................... 49
7.9.1 Adding Amplifiers and Other Devices .............................................................................. 49
7.9.2 Editing Amplifiers and Other Devices .............................................................................. 51
7.9.3 Deleting Amplifiers and Other Devices ........................................................................... 52
7.9.4 Adding and Deleting Branches ........................................................................................... 53
7.9.5 Ordering Branches .................................................................................................................. 53
7.9.6 Collapsing/Expanding Branches........................................................................................ 54
7.9.7 Ordering Amplifiers and Other devices........................................................................... 54
7.9.8 Layout Example ........................................................................................................................ 55
7.9.9 Defining the Head End Amplifier (RNG-Hxx Head Ends Only) .............................. 57
7.9.10 Un-assigning Devices.............................................................................................................. 57
7.9.11 Adjusting Attenuation Settings (smartcom 150 BSC-AMP and smartcom 450-
AMP Amplifiers Only) ............................................................................................................................. 57
7.9.12 Configuring a Remote Tone Generator ............................................................................ 58
Configuring CMTS and Cable Modem Devices .................................................................. 59
7.10.1 Adding a CMTS .......................................................................................................................... 59
7.10.2 Editing CMTS and Cable Modems ...................................................................................... 60
7.10.3 Deleting CMTS and Cable Modems.................................................................................... 61
8. Understanding smartcom 150/150IS Amplifier Data ................................................................ 61
Power Supply Remote Diagnostics Data.................................................................................. 63
9. Understanding smartcom 450 Amplifier Data .............................................................................. 65
10. Understanding smartcom 450 URDM Amplifier Data ................................................................ 66

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11. Understanding Remote Tone Generator Data ............................................................................... 67

12. Understanding smartcom Ethernet Data ........................................................................................ 68
CMTS Data ....................................................................................................................................... 68
Cable Modem Data ....................................................................................................................... 69
13. Understanding smartsense Data ........................................................................................................ 70
SSFM-100 Data .............................................................................................................................. 70
14. Alarms ........................................................................................................................................................... 71
Viewing the Most Recent Alarms ........................................................................................... 71
Viewing All Alarms ...................................................................................................................... 71
Acknowledging Alarms .............................................................................................................. 72
Deleting Alarms ............................................................................................................................ 73
Defining Alarm Thresholds ...................................................................................................... 74
Default Thresholds ...................................................................................................................... 76
14.6.1 smartcom 150 Amplifiers ..................................................................................................... 76
14.6.2 smartcom 150IS Amplifiers ................................................................................................. 76
14.6.3 smartcom 150 BSC Amplifiers ............................................................................................ 76
14.6.4 smartcom 450 Amplifiers ..................................................................................................... 77
14.6.5 smartcom 450 URDM Amplifiers ....................................................................................... 77
14.6.6 Cable Modems ........................................................................................................................... 77
15. Database ....................................................................................................................................................... 78
Backing up the database ............................................................................................................ 78
Restoring the database............................................................................................................... 79
16. Searching ..................................................................................................................................................... 80
17. Spectrum Analyzer ................................................................................................................................... 81
Connecting to the spectrum analyzer ................................................................................... 82
Changing frequency settings.................................................................................................... 83
Changing bandwidth settings .................................................................................................. 83
Changing amplitude settings ................................................................................................... 83
Setting markers ............................................................................................................................. 84
Adding a Waterfall effect ........................................................................................................... 85
Reset default settings.................................................................................................................. 85
18. System Settings ......................................................................................................................................... 85
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19. Frequently Asked Questions (FAQs) ................................................................................................. 87

20. Technical Support .................................................................................................................................... 89
2. Overview
Varis' smartcom Remote Diagnostics (RD) allows you to remotely troubleshoot your
smartcom communication system via the mine’s own local area network (LAN). This
version of the software supports remote diagnostics for smartcom 150/150IS including the
smartcom 150 BSC amplifier, smartcom 450 (including Becker hardware) and smartcom
Ethernet systems as well as smartsense SSFM-100 gas monitors. Regardless of the size of
the system, Remote Diagnostics can improve uptime and provide confidence in the system.
• Immediate notification of system faults (emailed alarms).
• The ability to pinpoint faults so that technicians can be dispatched directly to the
problem area.
• System status can be viewed from any computer on the mine’s LAN.
• Reduced need for expensive equipment to troubleshoot leaky feeder and smartcom
Ethernet systems.
Remote Diagnostics Network Diagram.
The following diagram depicts the typical network layout for a smartcom Remote
Diagnostics system.

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The smartcom OPC Server is responsible for communicating with amplifiers through the
Head End. Depending on the amplifier model, diagnostics data is gathered in different
ways:
smartcom 150 RNG-AMP and 150IS RIS-AMP:
All smartcom RNG-AMP and RIS-AMP amplifiers periodically send RD data back to the DRX
located in the Base Station. The DRX then sends this data to the PC or Server on the mine’s
LAN that runs the smartcom OPC server and smartcom RD web server software.
smartcom 150 BSC-AMP, smartcom 450 450-AMP and URDM:
smartcom 450-AMP, BSC-AMP, and URDM amplifiers are polled using the smartcom OPC
server software through a serial connection between the server and Head End. Currently,
amplifiers must be added to the system via the web interface in order to be polled. Future
versions will automatically detect amplifiers installed along the leaky feeder network.
smartcom Ethernet:
smartcom Remote Diagnostics is capable of showing CMTS (Cable Modem Termination
System) and cable modem diagnostics for smartcom Ethernet systems. The RD web server
will periodically poll Ethernet devices using SNMP to retrieve diagnostic information.
smartsense SSFM-100
smartcom Remote Diagnostics can also show data from smartsense SSFM-100 gas
monitors. Monitors are polled by the smartcom OPC server software using either Modbus
RTU over an RS485 network or using Modbus TCP/IP over Ethernet.

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3. Software
Requirements
It is recommended that the Remote Diagnostic software be installed and run on Varis
server hardware. Please contact us for more information.
If alternate hardware must be used, the recommended system specifications are:
• Dual core or better processor.
• 8 GB of RAM.
• Windows 7, Windows 8, Windows Server 2008, Windows Server 2012, Windows 10.
• 1 TB free disk space.
• Ethernet adapter.
• Serial port (required for systems using DRX (rev. G only), smartcom 150 BSC-AMP,
smartcom 450 450-AMP, smartcom 450 URDM amplifiers or smartsense SSFM-100
gas monitors).
• MS Internet Explorer 11+, Google Chrome, Firefox. JavaScript must be enabled.
• Administrator access to PC.
Installation
The RD web server must be installed on a computer connected to the mine’s LAN and must
have a static IP address. Ask your IT Administrator for help in setting this up.
To install, run the "rdweb-setup-X.X.X.exe" file located on the distribution CD and follow
the installation wizard. It is recommended that you use the default file locations.
The RD web server requires that the smartcom OPC server already be
installed on the server. If the installer does not detect an appropriate version
of the OPC server, it will automatically prompt the user to install it first.
1. The HTTP Port selection screen allows you to select which port the web server will
run on. The default is port 80, but if you already have a web server running on port 80
(such as IIS), then you can chose an alternate port such as 3000. Please note: if you
chose a port other than the default of 80, then you will have to specify the port number

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in the web address URL. For example, to access the main Remote Diagnostics web
page, you would use the following URL: http://ipaddress:3000/amplifier/list, where
ipaddress is the IP address of the web server PC.
2. The Site Name input screen allows you to enter the name of the site where the system
is installed (i.e., mine name).
3. The System Type screen is used to select the type of Remote Diagnostics system;
smartcom 150 and/or smartcom 450. This can be changed through the Administration
interface later if incorrectly specified here. See Viewing Amplifier and Ethernet Data
for more information.
It is important that the web server PC remain running at all times. This will ensure
that all diagnostic data is displayed by the Remote Diagnostic web server.
4. smartcom 150/150IS Hardware

Overview
smartcom 150/150IS systems that use either RNG-AMP or RIS-AMP amplifiers require a
Diagnostics Receiver (DRX) to be installed in the RNG-Hxx Head End. There are currently 2
different types of DRX hardware. The older style DRX (pre-rev G), communicates with the
remote diagnostics server using a TCP/IP connection. The newer style DRX (rev G), uses an
RS-232 serial connection to communicate with the remote diagnostics server.
BSC-AMP line amplifiers use the integrated diagnostic transceiver on the BSC-HE to collect
remote diagnostic information from the network. BSC-HE head ends can also be retrofitted
with a DRX to support systems that combine both RNG-AMP and BSC-AMP line amplifiers.

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DRX (Pre-Rev G) Hardware
1. "Alarm" Relay Contacts: Contacts close when an alarm condition is detected ("No
Alarm" contacts open).
2. "No Alarm" Relay Contacts: Contacts close when there is no alarm condition present
("Alarm" contacts open).
3. Carrier Detect (CD) LED: Led will energize when an incoming Varis diagnostic packet
is detected at the Rx Connector (P3).
4. Reset P.B.: Performs a board software reset.
5. Power LED: LED energizes when power (+12 Vdc) is applied to the board.

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6. Power Connector: Power supply connector (+12 Vdc).
7. Fuse: 500 mA, 250V, Fast Acting, 2AG (P/N 225.500 HXP).
8. Rx Connector: 50 ohm BNC connector. Connects to receive port 16 of RNG-RF16.
9. RJ-45 Connector: Connects the DRX to the mine’s LAN (Cat 5 cable).
10. Tx Connector: 50 ohm BNC connector. Connects to transmit port 16 of RNG-RF16.

Please note that some units may be fitted with an external Low Pass filter. This filter
must remain in place for proper operation.
11. Tx Level Adjust: Varying the potentiometer will vary the output signal strength of the
on-board downstream pilot (154.5 MHz Channel List 2.0, 148.275 MHz Channel List
3.0, 146.4 MHz Channel List 3.1) between +3 and +14 dBm (max). The R48
potentiometer replaces R29 on Revision C DRX boards.
12. Tx On LED: LED will energize when the downstream pilot is on.
13. Downstream Pilot Jumper: The downstream pilot can be controlled locally or
remotely using this three position jumper. See Downstream Pilot for more
information.
14. IP Default Jumper: Used to restore default network settings. See DRX Network Reset
4.2.1 Features
Status Relays
The diagnostic receiver provides two relay contacts to monitor the health of your
smartcom 150/150IS and smartcom Ethernet system (See Hardware Overview). These
contacts can be connected to external devices to provide visual and/or audible indications
of the systems state.
Downstream Pilot
The diagnostic receiver has an on-board downstream pilot (154.5 MHz Channel List 2.0 -
148.275 MHz Channel List 3.0 - 146.4 MHz Channel List 3.1, 3.2, 4.0 - 151.975 MHz Channel
List 4.1) that can operate in local or remote mode depending on the position of the
Downstream Pilot jumper (JU3). The downstream pilot’s signal strength can be adjusted
between 3 and 14 dBm by varying R48 (R29 on Rev C boards). See Downstream Pilot
Tuning for more information. A 50 ohm BNC-BNC coaxial cable must be connected between
the Tx connector (P2) and transmit port 16 of RNG-RF16. Please note that some units may

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be fitted with an external Low Pass filter. This filter must remain in place for proper
operation.
Local Mode:
In order to operate the downstream pilot locally, the Downstream Pilot jumper (JU3) must
be set to the On or Off positions.
Remote Mode:
1. Set the Downstream Pilot jumper (JU3) to the Auto position.
2. Connect to the RD web server by typing the IP address of the device on which the web
server is running (i.e. http://127.0.0.1/).
3. Login as an Administrator (See User Access).
4. Open the administration interface by clicking on the Admin link in the upper right-
hand corner of the page.
5. Next, click on Downstream Pilot from the administration menu.
6. The current state of the downstream pilot will be shown under the UDP DRX drop
down box. Changes must be saved.
The Downstream Pilot interface will be disabled if the Downstream Pilot jumper
(JU3) is not in the Auto position. The downstream pilot state will be maintained
through a DRX power cycle.

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DRX Network Reset

This feature allows the user to restore the default DRX network settings using the IP
Default jumper.
1. Remove the top cover of the Head End enclosure.
2. Locate the IP Default jumper (JU1) on the DRX.
3. Ensure the jumper is in place over both pins and cycle power to the DRX. This will
reset the DRX to the following default values.
IP Address: 192.168.0.100
Netmask: 255.255.255.0

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Gateway: 192.168.0.1
4. Remove the jumper from both JU1 pins.
Warning
Unless the jumper is removed from JU1, network settings will be reset each time
power to the diagnostic receiver is cycled.
DRX (Rev G) Hardware
1. Spare fuse: Spare fuse for FS1.

2. RS232 Connector: Terminal block connector for RS232 connection to remote diagnostics server.
3. Power Connector: Power supply connector (+12 Vdc).
4. Fuse: 500 mA, 250V, Fast Acting, 2AG (P/N 225.500 HXP).

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5. Power LED: LED energizes when power (+12 Vdc) is applied to the board.
6. Rx Connector: 50 ohm BNC connector. Connects to receive port 16 of RNG-RF16.
7. Carrier Detect (CD) LED: LED will energize when an incoming diagnostic packet is detected at
the Rx Connector (P3).
8. Tx On LED: LED will energize when the downstream pilot is on.
9. Tx Connector: 50 ohm BNC connector. Connects to transmit port 16 of RNG-RF16. Please note
that some units may be fitted with an external Low Pass filter. This filter must remain in place for
proper operation.
10. Tx Level Adjust: Varying the position of the switch will vary the output signal strength of the
on-board downstream pilot (154.5 MHz Channel List 2.0, 148.275 MHz Channel List 3.0, 146.4
MHz Channel List 3.1) between +3 and +14 dBm (max). Each click adjusts the output level by 1
dB
11. Attenuation Offset Jumper: Sets the attenuation offset. Either 0 dB or 0.5 dB.
12. Downstream Pilot Jumper: The downstream pilot can be controlled locally or remotely using this
three-position jumper. See Downstream Pilot for more information.
4.3.1 Features
Downstream Pilot
The diagnostic receiver has an on-board downstream pilot (154.5 MHz Channel List 2.0 -
148.275 MHz Channel List 3.0 - 146.4 MHz Channel List 3.1, 3.2, 4.0 - 151.975 MHz Channel
List 4.1) that can operate in local or remote mode depending on the position of the
Downstream Pilot jumper (JU4). The downstream pilot’s signal strength can be adjusted
between 3 and 14 dBm by varying switch SW3. See Downstream Pilot Tuning for more
information. A 50 ohm BNC-BNC coaxial cable must be connected between the Tx
connector (P2) and transmit port 16 of RNG-RF16. Please note that some units may be
fitted with an external Low Pass filter. This filter must remain in place for proper
operation.
Local Mode:
To operate the downstream pilot locally, the Downstream Pilot jumper (JU4) must be set to
the On or Off positions.
Remote Mode:
1. Set the Downstream Pilot jumper (JU4) to the Auto position.
2. Connect to the RD web server by typing the IP address of the device on which the web
server is running (i.e. http://127.0.0.1/).
3. Login as an Administrator (See User Access).

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4. Open the administration interface by clicking on the Admin link in the upper right-
hand corner of the page.
5. Next, click on Downstream Pilot from the administration menu.
6. The current state of the downstream pilot will be shown in the drop-down box under
Serial DRX. Changes must be saved.
The Downstream Pilot interface will be disabled if the Downstream Pilot jumper
(JU4) is not in the Auto position. The downstream pilot state will be maintained
through a DRX power cycle.
BSC-HE Diagnostic Transceiver

The diagnostic hardware required for the bi-directional remote diagnostics supported by
the BSC-AMP is integrated into the BSC-HE head end. The BSC-HE is also backwards
compatible with the DRX and can support RNG-AMP and RIS-AMP remote diagnostics.
Downstream Pilot.
The BSC-HE has an integrated diagnostic transceiver that supports bidirectional
communications between the head end and BSC-AMP line amplifiers. The downstream
pilot/diagnostic signal (151.625 MHz Channel List 4.0/4.1) and the upstream diagnostic

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signal (176.650 MHz Channel List 4.0/4.1) are used to poll the BSC-AMP line amplifiers in
the system. The poll interval is determined by the number of amplifiers in the system. More
amplifiers will mean a longer poll interval and less will mean a shorter interval. The
downstream pilot leaves the head end at -20 dBm fixed and requires no adjustment.
Serial Communications.
The BSC-HE connects to the server at the base station using a null modem serial cable.
Server
Some Varis headends include a rack-mount server that comes preinstalled with Varis'
Remote Diagnostics Web Server, a DHCP server (5 client license) and TFTP server. The
DHCP/TFTP servers are intended to support smartcom Ethernet installations without a
TFTP/DHCP server integrated into the CMTS.
The server has two network interfaces, one of which is preconfigured to communicate
directly with the RNG-DRX diagnostic receiver through cross-over cable. The other
network interface is used to connect the server to the mine’s LAN. See Server Installation
4.5.1 Server Specifications

Server Specifications
Form Factor 1U Rack
Height 1.7” (43mm)
Width 17.2” (437mm)
Depth 11.3” (287 mm)

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Weight Net: 8.45 lbs (3.83). Gross: 12.55 lbs (5.69 kg)
Operating Temperature 10 to 35 degrees C [50 to 95 degrees F]
Input Voltage 100-240 VAC, 50/60 Hz
4.5.2 Shelf Specifications

Shelf Specifications
Rack/Cabinet Size Standard 19" EIA 4-post rack or cabinet
Form Factor 1U Rack
Material 14 AWG Steel
Mounting Hardware 10-32 and 12-24 mounting screws
Dimensions (D x W x (20.25 to 33.25") x 19" x 1.25" [(51.4 to 84.5 cm) x 48.3 cm x 3.2
H) cm]
Shelf Load Rating 150 lbs [68.0 kg]
Hardware Installation
4.6.1 BSC-HE Mounting and Power
1. Install rack mount enclosure in base station cabinet.
2. Connect the power leads marked +12 Vdc (red) and GND (black) to the Base Stations
12 Vdc terminal block or power supply.
3. Connect the BSC-HE to the base station server using a null modem serial cable.
4.6.2 DRX Mounting and Power

RNG-Hxx Head Ends
1. If you have been supplied with a DRX in its own enclosure, mount the enclosure in the
base station cabinet and skip to Step 4.
2. Otherwise, remove the cover of the head end enclosure.
3. Remove the nuts and washers from the bulkhead BNC connectors. Place the DRX in the
enclosure as shown. Replace BNC fasteners.

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5. Connect a coaxial cable (1 m/3.3 ft, 50 ohm, BNC-BNC) between the DRX "Rx"
connector (P3) and receive port 16 of the RNG-RF16.
6. Connect a coaxial cable (1 m/3.3 ft, 50 ohm, BNC-BNC) between the DRX "Tx"
connector (P2) and transmit port 16 of the RNG-RF16. Please note that some units
may be fitted with an external Low Pass filter. This filter must remain in place for
proper operation.
BSC-HE Head Ends
1. Remove cover of the BSC-HE head end enclosure.

2. Place the DRX in the enclosure using the plastic standoffs provided.
3. Connect the Tx port on the DRX to the DRX Tx port on the BSC-HE using a 1’ 50 ohm
BNCM-BNCM cable.
4. Connect the Rx port on the DRX to the DRX Rx port on the BSC-HE using a 1’ 50 ohm
BNCM-BNCM cable.

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6. Connect an Ethernet cable between the DRX Ethernet port and the BSC-HE inside
Ethernet port as shown below (pre-rev G only).

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7. Next, connect the outside Ethernet port on the BSC-HE to the mines LAN (pre-rev G
only).

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4.6.3 Downstream Pilot Tuning

RNG-Hxx Head End:
Once the DRX has been installed and connected to the smartcom 150/150IS system, the
downstream pilot level must be calibrated.
1. Ensure power is applied to the DRX. Move the Downstream Pilot jumper (JU3 on pre-
rev G DRX, JU4 on rev G DRX), (see Hardware Overview) to the ON position.
2. Put the Head End (HE) amplifier in Manual Mode (JU30, amp) and apply 4 dB of
attenuation using the manual attenuation switch (IC14, amp).
3. Increase the downstream pilot output level using R48 (R29 on Rev C DRX) or SW3
(Rev G DRX) until the OK LED (D8) on the HE amplifier is lit. The DRX pilot has a
maximum output level of +14 dBm.
4. Return the HE amplifier to Automatic mode (JU30, amp).
5. The downstream pilot can now be used in either local or remote mode. See
Downstream Pilot for more information.
BSC-HE Head End:

Once the DRX is installed, the downstream pilot level must be calibrated.
1. Ensure power is applied to the DRX.
2. Move the Downstream Pilot jumper (JU3 on Pre-Rev G, JU4 on Rev G), (see Hardware
Overview) to the ON position.
3. 500m between Head End and first amplifier.

4. Adjust R48 (R29 on Rev C, SW3 on Rev G) on the DRX to get +4 dBm at the output of
the head end. Ensure unused ports on the BSC-HE are terminated while making this
adjustment.
5. 350m between Head End and first amplifier.
6. Adjust R48 (R29 on Rev C, SW3 on Rev G) on the DRX to get 0 dBm at the output of the
head end. Ensure unused ports are terminated.
7. The downstream pilot can now be used in either local or remote mode. See
Downstream Pilot for more information.
4.6.4 DRX (Pre-Rev G) Configuration

The DRX is shipped from Varis with the following default settings:
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IP Address: 192.168.0.100
Netmask: 255.255.255.0
Gateway: 192.168.0.1
Server IP: 192.168.0.112
DRX Configuration with Varis Server

Servers shipped with each smartcom 150 head end have two Ethernet ports which are
labelled DRX and LAN. One connects directly to the DRX or BSC-HE Ethernet port and the
other to the mine’s LAN. If you are using the server provided and configured by Varis the
DRX will require no configuration. Simply connect the DRX to the server Ethernet port
labelled DRX using a crossover cable. The settings for the LAN port will still have to be
changed to match those of the mine’s LAN. See Server Configuration.
DRX Configuration Using Customer Provided Server

If you are using a server other than the one provided by Varis, it’s likely that you will have
to configure the DRX settings. Initially you will have to change the settings. Once initial
communication has been established between the RD software and DRX, the DRX settings
web page can be accessed directly from the RD Administration menu.
Changing DRX Network/Server Settings

If the diagnostic receiver is not on the same network as the web server, you will have to
connect through cross-over cable.
1. If the current IP address of the DRX is known, skip to Step 2. Otherwise the DRX’s IP
address must be reset to its default value (192.168.0.100). See DRX Network Reset.
2. Connect a cross-over cable between a PC and the RJ-45 connector on the DRX.
3. Access Network Connections administration from the PC’s Control Panel.

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Windows 7
4. Double-click on Local Area Connection to access the following dialog box.
Windows 7
5. Click on the Properties button. The following screen should be displayed.

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Windows 7
6. Select Internet Protocol (TCP/IP) from the list box and click the Properties button.
7. Assign the PC an IP address, Netmask and Gateway IP that correspond to the network
for which the DRX is currently configured. The values shown correspond to the default
network settings of the diagnostic receiver (IP Address =192.168.0.101, Netmask =
255.255.255.0, Gateway = 192.168.0.1). Please note that the PC’s IP address cannot be
the same as the DRX’s IP address.

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Windows 7
8. Once the network settings have been modified, verify the PC’s current IP address.
Open a command prompt (or click Start -> Run and type cmd).
9. At the prompt type ipconfig to view the PC’s current network settings.
Command prompt showing current network settings.

10. Now the PC should be able to access the DRX configuration web page. The
configuration interface can be accessed at http://192.168.0.100/serverForm.html
(substitute the DRX IP address if different than shown). First, we must configure the

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DRX Web Server Settings. The web server IP address must be configured to match the
IP address of the PC on which the RD Web server and smartcom OPC servers are
running. The Port Number is the port on the server PC used to receive data from the
DRX unit and should be left to the default value of 4322 unless there is a conflict. Click
the Submit button to save changes.
DRX Web Server Settings

11. Next, access the DRX’s network configuration page by typing
http://192.168.0.100/ipForm.html (substitute the DRX’s IP address if different than
shown). Enter the new IP address, Gateway and Netmask that correspond to the
mine’s network. Submit changes.

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DRX Network Settings

12. Reconnect the DRX (or BSC-HE head end) to the mine’s network using a straight-
through network cable. The web server will automatically update its DRX settings
when the DRX first calls in to the smartcom OPC server. Verify that the DRX is
communicating properly by checking the DRX Status:
4.6.5 DRX (Rev G) Configuration
The DRX (rev G) is shipped from Becker Varis with the following default serial connection
settings and no configuration is required:
Baud rate: 115200
Data bits: 8
Parity: None

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Stop bits: 1
Server Installation
4.7.1 Server Mounting and Power
The server should be mounted in the same standard 19" EIA 4-post cabinet as the Head
End unit using the adjustable rack shelf provided. The rack shelf will adjust to cabinet
depths of 20.25 to 33.25" (51.4 to 84.5 cm).
1. Adjust shelf to proper depth and install in cabinet using the 4 mounting screws
provided.
2. Place server computer on shelf and secure to rack by tightening the front mounted
screws on the server.
3. Once the server’s network settings are configured (see Server Configuration), connect
the server to the mine’s LAN through Network Adapter 1 (labeled LAN) on the back of
the server.
4. Pre-Rev G: Connect the DRX to Network Adapter 2 (labeled DRX) on the server using
a cross-over cable. The server and DRX are pre-configured to communicate on this
network interface.
Rev G: Connect the Head End and server using the serial cross-over (null modem)
cable provided.
5. Attach power cord to server and turn on.
4.7.2 Server Configuration

The server is not supplied with a monitor, keyboard or mouse. For initial setup, you must
either attach these peripherals or use Remote Desktop to remotely configure the server.
1. Connect to Network Adaptor 1 on the server using a cross-over cable.
2. Change your IP settings to be on the same subnet as the server. The default IP settings
of the server are as follows:
IP Address: 192.168.1.50
Subnet: 255.255.255.0

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Gateway: 192.168.1.1
1. Login to server.
Username: Administrator
Password: Varis123
2. From the Start menu, click Run to open the Run command box. Type ncpa.cpl into the
textbox and click OK. This should open the Network Connections page
3. Right-click on Network Connection 1 and select Properties.

4. In the Connection Properties window, double-click on Internet Protocol Version
4(TCP/IPv4) to open its IP properties page.
5. Enter the appropriate IP settings for the mine’s LAN. Click OK to save and then Click
OK again to exit the Connection Properties window and apply the changes
6. You should now be able to access the server from the mine’s LAN.
5. smartcom 450 Hardware

Overview
Remote diagnostics are built in to every smartcom 450 line amplifier and head end. These
components require no special configuration to provide Remote Diagnostic data to the
mine’s network via the head end server.
Installation
smartcom 450 hardware requires no configuration upon installation to provide Remote
Diagnostics. The only action required to receive RD data from an amplifier is to add the
amplifier ID to the RD web interface as shown below and to connect the hardware required
for remote diagnostics (Server, Head end, Line amplifier).
1. Install server in the base station cabinet. See Server Installation for more information.
2. Install head end in base station cabinet.
3. Connect the Head End and server using the serial cross-over (null modem) cable
provided.
Use port 1 (top) on the Head End for UHF-Hxx Head ends.

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UHF-Hxx Head End
4. Connect the Head End to the LF network through Branches 1 to 4. See smartcom 450
manual for more information.
6. Running the RD Web Server

By default, the RD Web Server is installed as a Windows service. As such, the RD software
will automatically start when Windows is started.
1. To stop and start the service manually, click Start -> All Programs -> Becker ->
Smartcom Remote Diagnostics -> Configure web server. This will open the Varis Web
Server Properties panel, shown below:

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2. Under Startup type, you can set the web server to start automatically when Windows
starts (default). Or you can set it to start manually, using the control buttons. The
control buttons at the bottom of the page allow you to Start, Stop, Pause and Restart
the web server.
Accessing the RD webpage:.
To verify that the web server is running properly, type in the IP address of the computer on
which the RD web server is installed (i.e., http://127.0.0.1/).
The Internet Protocol defines the special network address, 127.0.0.1, as a local loop
back address. Hosts use local loop back addresses to send messages to themselves.
This will only point to the RD web server when working from the computer on which
the RD web server is installed.
To access the Remote Diagnostic web page from a different computer, you must substitute
the local loop back address (127.0.0.1) with the IP address of the machine running the RD
Web Server.
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You should be redirected to the login page as shown below (See User Access).
7. Getting Started
User Access
There are two user types defined in the system: Administrator and Viewer. Administrators
can change settings that are not available to Viewers. Only administrators have access to
the following features.
• Adding/Editing/Deleting/Un-assigning amplifiers
• Configuring Network and Mail settings
• Downstream Pilot control
• Changing user passwords
• Database backup/restore
• Configuring alarm thresholds, deleting alarms.

The default user name for Administrators is admin and the default password is admin. The
user name for Viewers is viewer and the default password is viewer.

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Important
It is highly recommended that you log in as an Administrator and change the
passwords from their default value.
1. Connect to the web server by typing the IP address of the device on which the web
server is running (i.e., http://127.0.0.1/).
2. To change passwords login as an Administrator (user name = admin, default password

= admin).
3. Click on the Admin link in the upper right-hand corner of the main page. This will take
you to the system Administration page.
4. Next, click on the Users link on the administration menu. You should see the following
screen.
5. To change the Administration password, click on the Change password link next to
admin. Enter the new password on the form provided and click Save. Repeat the same
procedure for the Viewer account.
DRX Network Settings

If your system requires the use of a pre-rev G DRX (See smartcom 150/150IS Hardware),
you must first configure its network settings before the system will function properly (See
DRX Configuration). Communication status between the DRX and web server is indicated
by the server node at the root of the system tree on the diagnostics web interface (Server
node ). Clicking the Server node will display the DRX status details, including the

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amount of time that has elapsed since the last successful communication, the number of
packets received and the number of valid packets.
If the DRX has not communicated in over 1 minute, the status will show a warning icon
(server node ). This indicates that the DRX is not working or that the DRX has not been
configured correctly or that there may be a firewall blocking communication. See
Frequently Asked Questions for more information.
If the DRX is communicating successfully (server node ), and you would like to make
changes to the settings on the DRX, you can connect to the DRX web interface by clicking on
the DRX link in the Administration menu. This will open the DRX web interface in a
separate window. See DRX Configuration for more information about the various settings.
Serial Communications Status

All smartcom BSC-AMP, 450-AMP, URDM amplifiers, rev G DRXs as well as smartsense
SSFM-100 monitors using Modbus RTU, require a serial connection to the Head End in
order to receive diagnostics data. Communication status between the server and Head End
is indicated by the server node at the root of the system tree on the diagnostics web
interface (Server node ).

Clicking the server node will display the communication status details, including the
amount of time that has elapsed since the last successful communication, the number of
packets sent, the number of packets received, the number of packets that timed-out and the
number of valid packets received.
If the Head End has not communicated in over 1 minute, the status will show a warning
icon (Server node ). This indicates that the Head End or OPC server is not configured
correctly. See the smartcom OPC server manual for more information.
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Mail Settings
The RD Web Server can be configured to output e-mail notification of alarm conditions.
2. Login to the RD interface as an Administrator (See User Access).
3. Open the Administration interface by clicking on the Admin link on the upper right-
hand corner of the page. Next, click on Mail Settings from the administration menu.
Each of the fields are described below:
• Mail Server: The name of your SMTP mail server.
• Port: The SMTP port used by the mail server.
• Username: The SMTP server account user name.
• Password: The SMTP server account password.
• Connection security: The connection security type. The options are SSL, TLS
and None. Some providers, such as Gmail and Hotmail, require an encrypted
connection using either SSL or TLS.
• From Address: The email address from which the email will be sent. This
address will appear in the From field of the email that is sent. Any email

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address can be specified as long as it is in proper email format (i.e.,

eee@eeee.com).
• Recipients: The addresses where email should be sent. Multiple addresses

must be separated by a single comma (i.e.,
joe@somewhere.com,sally@somewhere.com).
4. When you have finished editing the fields, click the Save button to activate the new
settings. The mail settings can be verified by selecting the Test button. This will send
an email to each of the recipients specified.
Viewing smartcom Amplifier Data

This version of the software can provide Remote Diagnostic data for both smartcom 150
and smartcom 450 amplifiers
There are two ways of selecting which system is available and shown on the main page.
1. During installation you will be asked whether you want the software to show the
interface for smartcom 150, smartcom 450 systems or for both.
If you select only one system or the other, only information for that system will be
available from the main interface. If you selected both systems during installation, data
for both systems will be available from the main interface. You will be able to switch
between the RD data for both systems via the link shown on the top of the screen.
2. Another way of changing which systems are available from the main interface is
through the administration interface.
Clicking on the Admin link at the top of the page will bring you to the Administration
menu. From here, click on the System tab to see the following screen.

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From this tab you can select which system type(s) you want available from the main
interface. If you only select 150 or 450 then only one system is available from the main
interface. If you select 150, 450 then both are available and you can toggle between
them using the link at the top of the page.
7.5.1 Viewing smartcom 150/150IS Data

To view smartcom 150/150IS amplifier or smartcom Ethernet data, point your browser to
the main page (http://127.0.0.1/).
Ensure that the smartcom 150 system is displayed.
Initially, each branch will be empty and you will not see any amplifiers.
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For RNG-AMP and RIS-AMP amplifiers, if the DRX is configured properly, the amplifiers will
be automatically added to the UNASSIGNED branch when they call in. Head end amplifiers
with the latest firmware will be automatically added to the Head End position (Head end
node ).
To view BSC-AMP amplifier data, the amplifier ID must be added to the main interface (See
Adding Amplifiers). Once the amplifier ID has been added, the smartcom OPC server will
poll the amplifier at an interval related to the size of the system and the poll settings
configured in the OPC server. In general, if the system has fewer amplifiers, then each
amplifier will be polled more often. However, this can be customized using the OPC server
settings. See the smartcom OPC server manual for more information. Once the OPC server
has successfully polled an amplifier, it relays the information to the RD web server which
then displays the updated data.
The following screen shot is of a fully configured system with multiple amplifiers.

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The following icons are used to represent the various system components:
• Branch
• Amplifier
• Head end
• Remote diagnostics server
• 2-way splitter (SP2)
• Termination unit (TER)
• Antenna (AN1)
• Splice (SPL)
• CMTS
• Cable modem

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Clicking an amplifier node will display the current diagnostic data for that amplifier.
You can also view the amplifier data in a tabular format by clicking on the Table view link
from the View selector, as shown below.
This will display a table containing the latest amplifier data for each amplifier in the
selected system.

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7.5.2 Viewing smartcom 450 Data

To view smartcom 450 amplifier or smartcom Ethernet data, point your browser to the
main page (http://127.0.0.1/).
Ensure that the smartcom 450 system is selected from the link at the top of the main
interface.
Initially, each branch will be empty and you will not see any amplifiers.
To view smartcom 450 amplifier data, the amplifier ID must be added to the main interface
(See Adding Amplifiers). Once added, the smartcom OPC server will poll the amplifier at an
interval related to the size of the system and the poll settings configured in the OPC server.
In general, if the system has fewer amplifiers, then each amplifier will be polled more often.
However, this can be customized using the OPC server settings. See the smartcom OPC
server manual for more information. Once the OPC server has successfully polled an
amplifier, it relays the information to the RD web server which then displays the updated
data.

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The following screen shot is of a fully configured system with multiple amplifiers.
The following icons are used to represent the various system components:
• Branch
• Amplifier
• Head end
• Remote diagnostics server
• Termination unit (TER)
• Antenna (AN1)
• Splice (SPL)
• CMTS

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• Cable modem
Clicking an amplifier node will display the current diagnostic data for that amplifier.
You can also view the amplifier data in a tabular format by clicking on the Table view link
from the View selector, as shown below.
This will display a table containing the latest amplifier data for each amplifier in the
selected system.

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7.5.3 Manually Refreshing an Amplifier

BSC-AMP, 450-AMP, and URDM Amplifiers can be forced to refresh their diagnostics data
immediately. Right-clicking on an amplifier node from the main page will open the
amplifier menu shown below.
Clicking on the Refresh option will force the system to poll the selected amplifier for new
diagnostics data.
Viewing smartcom Ethernet Data

Cable modems will not show up in the display until a CMTS is defined (see Configuring
Ethernet Devices). Once a CMTS has been added to the system, the web interface will
automatically show all connected cable modems. The CMTS can be added to either the
smartcom 150 or smartcom 450 systems.
Once a CMTS has been added, it will be displayed as a new branch in the tree (CMTS node
) and the attached cable modems will appear under it.
Clicking the CMTS node or a cable modem node will display the current data for that device.

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Viewing smartsense Gas Monitor Data

SSFM-100 gas monitors that have been configured in the smartcom OPC server will
automatically show up in the UNASSIGNED branch.
Clicking the gas monitor node will display the current data for that device.

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Historical Data
Clicking on an amplifier node, cable modem node, CMTS node or gas monitor node on the
main page will open the History page for the selected device. You can also access the
History page by right-clicking on the device node and selecting the View history option
shown below.
The Device History page is shown below.
This screen shows a tabular display of device data. Use the navigation buttons along the
bottom to display older data. You can also choose which columns to show or hide using the
buttons in the top right corner.
Clicking the Chart tab will display the device data in chart form as shown below.

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This screen shows a graphical display of device data over time.

You can set the time period for which the data is retrieved by adjusting the Start Time and
Resolution. Start Time can be changed using the calendar component shown below. This
component allows you to select both the date and time.

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The Resolution is adjusted using the drop down box shown below.
The resolution sets the interval for data retrieval. There are 6 options: 10 minutes, 1 hour,
4 hours, 10 hours, 24 hours and 1 week. If you set the resolution too large, you may get too
much data to be displayed on the graph. If this happens, you must reduce the resolution
until the data fits.
Clicking the Live check box will provide a live view, retrieving the current amplifier data.
The start time will be automatically offset based on the current resolution setting such that
Start Time + Resolution = Current Time. This screen will automatically update every 10
seconds.
You can also use the navigation arrows to move the time range forward
or backward by currently selected resolution. The current time range is shown at the
bottom.
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Configuring Amplifiers, Monitors and Other Devices

Varis' Remote Diagnostics allows you to order amplifiers and monitors such that it reflects
the actual system layout. Each of the four branches on the main interface can contain a tree
of amplifiers and other devices with sub-branches (See Layout Example).
When RNG-AMP, RIS-AMP amplifiers and SSFM-100 monitors initially report in to

the diagnostic system, they will be displayed under "Unassigned" until otherwise
configured. 450-AMP, URDM, BSC-AMP amplifiers and remote tone generators do
not automatically add themselves to the unassigned amplifiers branch. Instead,
these must be added before status data will be displayed on the interface. smartcom
150 Head End amplifiers with the latest firmware will be automatically added to the
Head End branch.
In order to make changes to the system tree structure, edit mode must be turned ON from
the Edit mode selector.
If edit mode is turned OFF, some options will be disabled and you will not be able to move
devices.
Warning: When edit mode is ON, device data will not refresh.
7.9.1 Adding Amplifiers and Other Devices

1. Make sure Edit mode is turned ON.

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2. Right-click on the tree node you would like to add the device to. This can either be one
of the 4 main branch nodes or any other node below the main branch nodes. You
should see a menu similar to the one below:
Select the Add… menu option to open the Add Device dialog box as show below:
The New Device form has the following fields:
• Type – The type of device to add. Can be one of:
- RNG-AMP/RIS-AMP Amplifier (VHF)

- BSC-AMP Amplifier (VHF)
- 450-AMP Amplifier (UHF)
- URDM Amplifier (UHF)
- SSFM Gas Monitor
- Remote Tone Generator
- Splice
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- 2-Way Splitter
- 3-Way Splitter
- Antenna
- Termination
- Other
• ID – For amplifiers, this is the unique ID number or address of the amplifier you
are adding to the system. The Amplifier ID must be in the form of "255.nnn.xxx"
for smartcom 150 RNG-AMP amplifiers, "200.xxx.xxx" for smartcom 150 BSC-
AMP amplifiers, "254.nnn.xxx" for smartcom 150IS RIS-AMP amplifiers,
"100.nnn.xxx" for smartcom 450 amplifiers, "30hhhhhh" for URDM amplifiers
and 60hhhhhh for remote tone generators. Each number "nnn" must be in the
range of 0 to 255, each number "xxx" must be in the range of 1 to 255 and each
number "h" must be a valid hexadecimal value in the range of 0 to F.
• Protocol Address – * Only displayed for SSFM gas monitors. For Modbus RTU,
it is the COM port (i.e. COM1). For Modbus TCP, it is the IP Address:Port (i.e.
192.168.0.254:502)
• Description - A general description of the device. The Description field is

optional but it is recommended that you enter a meaningful description of the
device’s physical location. For example, "2300L Refuge Station".
3. Click the Save button to commit the changes.
7.9.2 Editing Amplifiers and Other Devices

To edit an amplifier or other device, make sure Edit mode is turned ON, then right-click on
the device node and select Edit… from the menu options.
The edit screen allows you to change the device Description.

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Click the Save button to commit the changes.
7.9.3 Deleting Amplifiers and Other Devices

Deleting an individual device.
To delete an amplifier or other device, make sure Edit mode is turned ON, then right-click
on the device node and select the Delete menu option. You will be asked to confirm removal
of the device. Click OK to delete the device.
If the device has children (nodes below it in the tree), the children will be moved up and
their new parent will be the parent of the deleted device.
Deleting an entire sub-branch.
To delete a device and all items below it in the tree, right-click on the device node and
select the Delete all menu option. You will be asked to confirm removal of the device and all
child items. Click OK to delete the sub-branch.
To delete all items in a Branch, select the Delete all menu option from the right-click
menu of a branch node.
Warning!
The delete action cannot be undone.

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7.9.4 Adding and Deleting Branches

New Branches can be added to the system by right-clicking on the Head End node and
selecting the Add Branch… option. You must be logged in as an Administrator (See User
Access) and Edit mode turned ON in order to modify branches.
Branches can be deleted by right-clicking on the branch you want to delete and selecting
the Delete button. If the Branch contains any devices, they will be deleted as well.
7.9.5 Ordering Branches

You can change the order of the branches by right-clicking on the branch node and
selecting the either the Move left or Move right menu options as shown below:
Move left will move the branch to the left one position. Move right will move the branch to
the right one position.

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7.9.6 Collapsing/Expanding Branches

If a branch contains any child nodes, it can be collapsed, preventing the children from being
displayed. This is a useful feature on large systems when the technician wants to
concentrate on troubleshooting one branch at a time.
A branch can be toggled between collapsed and expanded in 3 ways:
1. Double-clicking the branch node.
2. Right-clicking the branch node and selecting the Collapse/Expand menu item.
3. Clicking the on the “-“ or “+” symbols next to the branch icon to collapse or expand
the branch respectively.
A collapsed branch that contains child nodes appears with a highlighted border and “+”
symbol as follows:
While an expanded branch with children is shown with a “-“ symbol and a regular border,
as shown below:
7.9.7 Ordering Amplifiers and Other devices

Amplifiers and other nodes can be moved around the main interface to build a system
layout that closely reflects a real system. You must be logged in as an Administrator (See
User Access) and Edit mode turned ON in order to edit the system layout.
To move a device, click and drag the device node to its new location. Allowable targets are
indicated by a red circle surrounding the target node.

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Once the device node is dragged into the target circle, a red line will be drawn between the
amplifier and the target node, indicating that a link will be created when the mouse button
is released.
If the node you are dragging has children, they will not be shown while the drag is being
performed. However, the children will remain with the dragged node and will be re-
inserted into their new location along with the dragged node once the drag action is
complete UNLESS the dragged node originated from the unassigned branch. In that case,
only the dragged node is moved.
If the dragged node is not placed on a valid target when the mouse button is released, it will
return to its previous location.
If the target node already has child nodes, then the dragged node will be added to the right
of the existing children. You can change the order of the children by right-clicking on a child
node and selecting the either the Move left or Move right menu options as shown below:
Move left will move the node to the left one position. Move right will move the node to the
right one position.
7.9.8 Layout Example

The following procedure describes how to build the following system layout:

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2. Turn Edit mode ON.
3. Right-click on the Branch 1 node and select Add…. Enter "255.0.1" as the ID and then
enter the amplifier description as shown.
4. Next, right-click on the new amplifier node "255.0.2" just created and select Add….
Enter "255.0.2" for the ID and the amplifier description as shown.
5. Right-click on the new amplifier node "255.0.3" just created and select Add…. Enter
"255.0.3" for the ID and the amplifier description as shown.
6. Right-click on the new amplifier node "255.0.4" just created and select Add…. Enter
"SP2" for the ID. This will add an SP2 splitter to the layout.
7. Right-click on the SP2 node just created and select Add…. Enter "255.0.4" for the ID
and the amplifier description as shown.

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8. Now we will add another amplifier to the splitter to create a secondary line. Right-click
on the SP2 node again and select Add…. Enter "255.0.5" for the ID and the amplifier
description as shown.
9. Continue adding amplifiers and splitters to complete the layout.
7.9.9 Defining the Head End Amplifier (RNG-Hxx Head Ends Only)
Newer versions of the amplifier firmware allow the RD web server to differentiate between
line and RNG-Hxx head end amplifiers. Based on the amplifier type, the RD web server will
either automatically populate the Head End node or add the new amplifier to the
Unassigned Amplifiers branch. If the Head End amplifier is added to the Unassigned
Amplifiers branch (older firmware), it must be configured according to the following
procedure.

3. Click and drag the amplifier node representing the Head End amplifier and move it to
the Head End position of the system layout.
7.9.10 Un-assigning Devices

To un-assign a device, simply drag the device node to the UNASSIGNED branch.
Warning
If the node you are un-assigning has any children, they will also be moved to the
unassigned branch. If you do not want the children moved to the UNASSIGNED
branch, you must remove them from the parent before it is unassigned.
7.9.11 Adjusting Attenuation Settings (smartcom 150 BSC-AMP and

smartcom 450-AMP Amplifiers Only)
To adjust the CMTS attenuation settings for an amplifier, right-click on an amplifier node
from the main interface. This will open the Amplifier Menu shown below.

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Click on the Adjust atten… option to display the Attenuation Settings dialog shown below.
The dialog displays the current Upstream and Downstream CMTS attenuation settings.
Clicking on the help button displays a table showing the complete list of recommended
values. The recommended value is calculated from the voice channel attenuation.
To change the attenuation settings, edit the value in the corresponding text box and click
the Save button.
7.9.12 Configuring a Remote Tone Generator

To configure a remote tone generator and to turn the transmitter on or off, right-click on
the remote tone generator node from the main interface. This will open the Remote Tone
Generator configuration Menu shown below:

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The dialog displays the current configuration for the selected remote tone generator and
has the following fields:
• Frequency - The frequency in kHz at which the tone will be generated.
• Duration – The length of time in minutes the tone will stay on before
automatically switching off.
• Transmitter - The state of the transmitter. Possible values are: 0=OFF, 1=ON
To change the remote tone generator settings, edit the value in the corresponding field and
click the Save button.
If the Transmitter is turned ON, it will remain on for the duration specified in the Duration
field, or until it is turned OFF.
Configuring CMTS and Cable Modem Devices

Varis' Remote Diagnostics allows you to view CMTS and cable modem diagnostic data on
systems equipped with these devices.
Before you can receive Ethernet diagnostic information, you must first add the CMTS to the
RD interface. Once the CMTS is added, all of its attached cable modems will show up
automatically under the CMTS node.
7.10.1 Adding a CMTS

1. Right-click on the Head End node and select the Add CMTS… option. You should see the
following dialog:

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The New CMTS form has the following fields:
• ID - The ID of the device. Default is CMTS and it cannot be changed.
• IP Address - The IP address of the CMTS you are adding to the system.
• Description - A general description of the CMTS. The Description field is

optional but it is recommended that you enter a meaningful description of the
CMTS’s physical location. For example, "Base Station CMTS".
2. Click the Save button to commit the changes. The main page should now contain your
newly added CMTS.
7.10.2 Editing CMTS and Cable Modems

To edit the CMTS, right-click on the CMTS node and select the Edit… option. The edit CMTS
form allows you to change the IP address and description of the CMTS.

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To edit a cable modem, right-click on the corresponding cable modem node and select the
Edit… option. The edit cable modem form allows you to change the description of the cable
modem only.
7.10.3 Deleting CMTS and Cable Modems

In order to delete an Ethernet device, right-click on the device node and select the Delete
option.
Warning
If you delete the CMTS, you will also delete all of its attached cable modems. You will
need to re-add a CMTS in order to get Ethernet diagnostics information (See Adding
a CMTS). If you delete a cable modem, and it is still physically connected to the
system, it will reappear after a couple of minutes
8. Understanding smartcom 150/150IS Amplifier Data

The amplifier ID, location, RF downstream signal strength, RF upstream signal strength,
attenuator setting, mode, voltage, and time since last report are displayed for each
amplifier by clicking the amplifier node.

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Following is a description of these data fields:

• Amplifier ID: This is a unique 24 bit identifier which has been programmed into each
amplifier (i.e., 255.0.100). The Amplifier ID must be a valid ID number in the form of
255.nnn.nnn for smartcom 150 amplifiers, 254.nnn.nnn for smartcom 150IS
amplifiers, and 200.nnn.nnn for BSC amplifiers.
• Desc: A short description of the amplifier’s physical location on the smartcom
150/150IS radio system.
• Down: This value shows the RF downstream signal strength (dBm) measured at the
amplifier’s output. This value indicates signal presence and strength. In a properly
functioning Varis system, RF Down can vary from -16 dBm (no signal present) to +6
dBm (signal present) for line amplifiers in a non-piloted system. The output signal
strength during signal transmission can vary between +2 and +6 dBm (RNG-AMP, RIS-
AMP, BSC-AMP line amplifier). Please note that Varis RNG-Hxx head end amplifiers
have an output signal strength 5 dBm higher than line amplifiers.
• DwnAtten: This shows the attenuation (dB) being applied by an amplifier to a signal’s
downstream/upstream gain. While the amplifier is in Automatic mode, the attenuation
applied by the CPU is displayed. While the amplifier is in manual mode, the DwnAtten
field shows the position of the manual attenuation switch (IC14 on RNG-AMP and RIS-
AMP amplifiers, SW1 on BSC-AMP amplifiers) located on the amplifier board. An
attenuation value of 0 dB indicates that the amplifiers gain is at 100%. Alternately, an
attenuation of 15 dB indicates that maximum attenuation is being applied by the
amplifier.
An attenuation of 5 dB or more indicates that this amplifier has enough gain

that it could possibly be moved further out along the smartcom system. Contact
a Varis technician for more information.
For BSC-AMP amplifiers, there are 4 attenuation values: Voice Downstream

(DwnAtten), Voice Upstream (UpAtten), CMTS Downstream (CmtsDwnAtten) and
CMTS Upstream (CmtsUpAtten).

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The values in brackets next to the CMTS attenuation values show the currently stored
CMTS attenuation set points in the database.
Important
When an amplifier calls in with CMTS attenuation values that are different than
the set point values stored in the database, the system will automatically try and
set the correct values on the amplifier.
In order to change the CMTS attenuation settings, click the Adjust attenuation settings
link and follow the instructions in the Adjusting Attenuation Settings section.
• Mode: This data field indicates whether the amplifier is running in Automatic or
Manual mode. The amplifiers mode setting is determined by the position of the mode
jumper on the front of the amplifier board. While the amplifier is in Automatic mode,
the amplifier’s CPU will automatically adjust the gain to maintain a downstream
signal-strength of +4 dBm (+9 dBm for head end amplifiers). In Manual mode, the
amplifier’s gain is controlled by the position of the attenuation switch.
• VDC: This value indicates the DC Line voltage detected at the amplifier.
• Last Report: The amount of time that has elapsed since the amplifier last reported.
Power Supply Remote Diagnostics Data

smartcom 150IS amplifiers that have Power Supply Remote Diagnostics will have a battery
icon next to them, as shown here:
If there is an alarm state associated with the power supply, the amplifier node and battery
will appear as follows:

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Clicking the amplifier node will display the following information:
In addition to the regular data fields, Power Supply Remote Diagnostics amplifiers include
the following:
• PwrSupply: The current state of the power supply. Possible value are:
Testing… - A test is being performed on the power supply. Tests are run every 12
hours. Once a test has been completed, the battery capacity will be displayed.
AC ON(%) - AC power is on. If a battery test has been performed, the battery capacity
remaining is shown in brackets (i.e., AC ON (100%)).
BATT ON - Running on Battery power.
• Last Test: The amount of time that has elapsed since the last battery test was
performed.

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9. Understanding smartcom 450 Amplifier Data

The amplifier ID, location, RF downstream signal strength, RF upstream RSSI, attenuator
settings, mode, voltage, and time since last report are displayed for each amplifier.
Following is a description of these data fields.
• Amplifier ID: This is a unique 24 bit identifier which has been programmed into each
amplifier (i.e., 100.0.100). The Amplifier ID must be a valid ID number in the form of
100.nnn.xxx. Each number "nnn" must be in the range of 0 to 255 and each number
"xxx" must be in the range of 1 to 255.
• Desc: A short description of the amplifier’s physical location on the smartcom 450
radio system.
• Down: This value shows the RF downstream signal strength (dBm) measured at the
amplifier’s output. This value indicates signal presence and strength. The target RF
Downstream power level for smartcom 450 amplifiers is -5 dBm.
• DwnAtten: This shows the attenuation (dB) being applied by an amplifier to a signal’s
downstream gain. While an amplifier is in Automatic mode, the attenuation applied by
the CPU is displayed. While the amplifier is in manual mode, the Atten field shows the
position of the manual attenuation switch (SW1) located on the amplifier board.
• UpAtten: This shows the attenuation (dB) being applied by an amplifier to a signal’s
upstream gain.
• CmtsDwnAtten: This shows the attenuation (dB) being applied by an amplifier to a

signal’s CMTS downstream gain.
• CmtsUpAtten: This shows the attenuation (dB) being applied by an amplifier to a

signal’s CMTS upstream gain.
• RSSI: This value shows the RF upstream signal strength (dBm) as measured at the
head end input. Upstream signals leave each amplifier at -20 dBm and should reach
the head end between -30 dBm and -42 dBm.
• Mode: This data field indicates whether the amplifier is running in Automatic or
Manual mode. The amplifiers mode setting is determined by the position of the mode
jumper (JU16) on the front of the amplifier board. While the amplifier is in Automatic
mode, the amplifier’s CPU will automatically adjust the gain to maintain a downstream

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signal-strength of -5 dBm. In Manual mode, the amplifier’s gain is controlled by the

position of the attenuation switch (SW1).
• VDC: This value indicates the DC Line voltage detected at the amplifier.
The values in brackets next to the CMTS attenuation values show the currently stored
CMTS attenuation set points in the database. If the values returned by the amplifier do not
match the set points, the CMTS values will appear red.
Important
When an amplifier calls in with CMTS attenuation values that are different than
the set point values stored in the database, the system will automatically try and
set the correct values on the amplifier.
To change the CMTS attenuation settings, click the Adjust attenuation settings link and
follow the instructions in the Adjusting Attenuation Settings section.
10. Understanding smartcom 450 URDM Amplifier Data

The amplifier ID, location, RF downstream signal strength, RF upstream signal strength,
CLC, voltage, and time since last report are displayed for each amplifier. Following is a
description of these data reports.
• Amplifier ID: This is a unique 32 bit address which has been programmed into each
amplifier (i.e., 30001001). The Amplifier ID must be a valid address in the form of
30XXXXXX. Each number "X" is a hexadecimal value between 0 and F.
• Desc: A short description of the amplifier’s physical location on the smartcom radio
system.
• Down Pwr In: The downlink RF power (dBm) before being amplified.
• Downlink: The downlink power status. Possible values are Low-Low, Low, Gain Open,
Perfect, Gain Closed, High, High-High.
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• Up Pwr In: The uplink RF power (dBm) before being amplified.

• Uplink: The uplink power status. Possible values are: Low-Low, Low, Gain Open,
Perfect, Gain Closed, High, High-High.
• CLC mode: The Cable Length Compensation mode. Can be either Manual or Remote.
• CLC status: The Cable Length Compensation status. Possible values are: OK and Error.
• CLC val: The Cable Length Compensation value is the amount of compensation (dB)
applied to the main line (from the Base Station side of the Amplifier).
• VDC: System output voltage (V).
11. Understanding Remote Tone Generator Data

The remote tone generator ID, Frequency, Duration, Transmitter state and time since last
report are displayed for each remote tone generator. Following is a description of these
data reports.
• ID: This is a unique 32 bit address which has been programmed into each remote tone
generator (i.e.,60000001). The ID must be a valid address in the form of 60XXXXXX.
Each number "X" is a hexadecimal value between 0 and F.
• Desc: A short description of the device’s physical location on the smartcom radio
system.
• Frequency: The frequency in kHz at which the tone will be generated.
• Duration: The length of time in minutes the tone will stay on before automatically
switching off.
• Transmitter: The state of the transmitter. Possible values are: 0=OFF, 1=ON

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12. Understanding smartcom Ethernet Data

CMTS Data
Detailed CMTS info can be viewed by clicking the CMTS node in the system layout. To view
the CMTS data history, click on the CMTS node, or right-click the CMTS node and select the
View history option.
Following is a description of these data reports.

• Desc: A short description of the CMTS.
• Model: Model name of the CMTS. For example, "C3" refers to the Arris Cadant C3
CMTS.
• MAC: The MAC (Media Access Control) address of the CMTS. A MAC is a hardware
address that uniquely identifies each node of a network.
• Dwn pwr: The downstream channel’s transmit power-level from the CMTS.
• Dwn freq: The downstream channel’s center frequency.
• Dwn width: The bandwidth of the downstream channel.

• Dwn mod: The modulation type associated with the downstream channel (QAM 64 or
QAM 256).
• Up freq: The center frequency of the upstream channel.
• Up width: The bandwidth of the upstream channel (3.2 MHz or 6.4 MHz).
• Up time: The amount of time since the CMTS was last reinitialized.
• Last Report: The amount of time that has elapsed since the CMTS last reported.

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Cable Modem Data

Detailed cable modem info can be viewed by clicking the cable modem node in the system
layout. To view the cable modem data history, click on the cable modem node, or right-click
the cable modem node and select the View history option.
Following is a description of these data reports.
• Model: Model name of the cable modem. For example, "CM550A" refers to the Arris
Touchstone CM550A cable modem.
• MAC: The MAC (Media Access Control) address of the cable modem. A MAC is a
hardware address that uniquely identifies each node of a network.
• Dwn Pwr: The downstream power level detected at the cable modem.
• Dwn freq: The downstream channel’s center frequency.
• Dwn width: The bandwidth of the downstream channel.
• Dwn mod: The modulation type associated with the downstream channel. Should be
either QAM 64 or QAM 256.
• Up pwr: The power level of the upstream channel (transmitted from the cable
modem).
• Up freq: The center frequency of the upstream channel.
• Up width: The bandwidth of the upstream channel.
• Error Rate: The packet error rate (uncorrectable / total packets).
• Rx S/N: The Signal/Noise ratio of the downstream channel.

• Lost Syncs: The number of times the CM lost synchronization with the downstream
channel.
• Up time: The amount of time since the cable modem was last reinitialized.
• Last Report: The amount of time that has elapsed since the cable modem last
reported.

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13. Understanding smartsense Data

SSFM-100 Data
The smartcom Remote Diagnostics system can display various information from SSFM-100
gas monitors. Following is a description of these data fields.
• ID: A unique identifier which includes the devices Modbus slave address and protocol.
For Modbus RTU, it includes the COM port and slave address (i.e. SSFM:COM1:1). For
Modbus TCP devices, it includes the IP address, port and slave address (i.e.
SSFM:192.168.0.254:502:1).
• Card ID: The unique ID assigned to the sensor card.
• Status: The status of the sensor card.
• Firmware: The firmware version.
• UpAtten: This shows the attenuation (dB) being applied by an amplifier to a signal’s
upstream gain.
• Sensor: The type of sensor (i.e. CO, CO2, NH3, etc.) along with it’s units (i.e. %, ppm,
etc.)
• Sensor Status: The status of the sensor.
• Latched: The latched sensor status. Indicates if the sensor latched due to an alarm
state.
• Reading: The sensor reading.

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• Calibration: The calibration status of the sensor. Indicates if a sensor is due for
calibration.
• Temp: The temperature reading.
• Pressure: The pressure reading.
• Humidity: The humidity reading.
• Last Report: The amount of time that has elapsed since the monitor last reported.
14. Alarms
The web interface will show alarms and warnings for amplifiers, Ethernet devices and gas
monitors. These are shown by highlighting the device node in red (alarm) or orange
(warning) and includes a brief description in the Alarm listing. The value with an
alarm/warning condition is also highlighted in red/orange. Email notification of alarms can
be configured (See Mail Settings)
Viewing the Most Recent Alarms
To view the most recent alarms, click the alarm bell icon on the toolbar at the bottom
of the amplifier layout interface. This will expand the alarm panel as shown below.
The alarm panel displays the 5 most recent alarms in the system that have not yet been
acknowledged. To acknowledge an alarm, see Acknowledging Alarms.
Viewing All Alarms

A complete alarm list can be seen by clicking on the View All link at the top of the Alarm
panel. The Alarm list page is shown below:

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Acknowledging Alarms
To acknowledge an alarm from the alarm panel, open the alarm panel from the main
interface (See Viewing the Most Recent Alarms). Next, place the mouse cursor over the
alarm you wish to acknowledge and the acknowledge alarm button ( ) will be displayed
next to the alarm. Click the button to acknowledge the alarm and it will no longer be
displayed on the alarm panel.
To acknowledge an alarm from the main Alarm list page, first open the Alarm list page (See
Viewing All Alarms). Then click the Acknowledge checkbox next to the alarm you want to
acknowledge. To acknowledge multiple alarms at once, select the alarms you want to
acknowledge by clicking on them and then click the Acknowledge Selected button, as shown
below.

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To acknowledge all alarms, click the Acknowledge All button.
Acknowledged alarms will no longer be displayed in the Alarm panel on the

main interface, but they will still be available on the main Alarm list page.
Deleting Alarms
To delete an alarm, first open the Alarm list page (See Viewing All Alarms). Select the
alarms you want to delete by clicking on them and then click the Delete Selected button, as
shown below.

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To delete all alarms, click the Delete All button.
Warning
Deleting alarms will remove them from the system completely and cannot be
undone.
Defining Alarm Thresholds

The RD web server allows for complete control over setting alarm thresholds for amplifiers
and cable modems. The following procedure outlines alarm/warning threshold selection.
3. Open the Administration interface by clicking on the Admin link on the upper right-
hand corner of the page. Next, click on Alarms from the administration menu.

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4. Enter the desired Low and High alarm/warning threshold values and save the
changes. Click on the help icon to view typical settings for a field.
5. To reset a particular set of fields back to their defaults, click the Reset button next to
the row of fields. To reset ALL of the alarm thresholds, click the Reset All button and
save changes.

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Default Thresholds
Although the alarm thresholds can all be customized, the default settings should work for
most installations. For reference, the default thresholds are listed below. After making any
changes, you can easily revert back to the default settings by using the Reset buttons.
14.6.1 smartcom 150 Amplifiers

• Low Alarm: 8.0 VDC
• High Alarm: 37.0 VDC
• Low Alarm: -4 dBm (1 dBm for head end amplifiers)
• Low Warning: 0 dBm (5 dBm for head end amplifiers)
• High Warning: 6 dBm (11 dBm for head end amplifiers)
• High Alarm: 7 dBm (12 dBm for head end amplifiers)
14.6.2 smartcom 150IS Amplifiers

• Low Warning: 7.6 VDC
• High Warning: 12.1 VDC
• Low Alarm: -4 dBm (1 dBm for head end amplifiers)
• Low Warning: 0 dBm (5 dBm for head end amplifiers)
• High Warning: 6 dBm (11 dBm for head end amplifiers)
• High Alarm: 7 dBm (12 dBm for head end amplifiers)
14.6.3 smartcom 150 BSC Amplifiers

• Low Alarm: -4 dBm
• Low Warning: 0 dBm
• High Warning: 6 dBm

• High Alarm: 7 dBm
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14.6.4 smartcom 450 Amplifiers

• Low Alarm: -8 dBm
• Low Warning: -7 dBm
• High Warning: -3 dBm
• High Alarm: -2 dBm
14.6.5 smartcom 450 URDM Amplifiers

14.6.6 Cable Modems

• Low Alarm: < 5 dBmV
• Low Warning: < 10 dBmV
• High Alarm: > 15 dBmV
• Low Alarm: < 10 dBmV
• Low Warning: < 15 dBmV
• High Warning: > 40 dBmV
• High Alarm: > 45 dBmV
• Low Alarm: < 29
• Low Warning: < 35

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15. Database
The Remote Diagnostics web server stores its data in a Microsoft SQL Server Express
Edition database. The Database administration screen allows you to back-up the database,
or restore the database from a previous backup. It also allows you to delete old data that
may no longer be needed.
It is highly recommended that you make occasional backups of your database file,
especially after making structural changes to the amplifier layout. That way, if there is ever
a problem, you can restore the database to a known working state without having to
rebuild your amplifier layout manually.
It is also recommended that you delete old data periodically. This will help conserve disk
space and improve performance of the Remote Diagnostics system.
To access the Database administration screen, you must first be logged in as an
Administrator (See User Access). Next, open the Administration interface by clicking on the
Admin link in the upper right-hand corner of the page. Then, click on the Database link from
the administration menu and you should see a screen similar to the one shown below:
Backing up the database

To back-up the database, click on the Backup database link as shown above. You will then
be prompted to enter the database credentials as show below:

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For most installations, the default values should be used. Next, click the Backup button to
begin the backup. Once completed, the backup will be saved in the Database Backups folder
which can be accessed from the Start menu (Start -→ Becker Varis -→ smartcom Remote
Diagnostics -→ Database backups folder). The browser will also prompt the user to save the
file locally, in the location of their choice. By default the file will be named using the pattern
"diagnostics-n.n.n_date_time.bak", where "n.n.n" is the RD version number and "date_time"
is the current date and time.
Restoring the database

To restore the database from a backup, perform the following steps:
1. Click the Restore database link, which will open the Restore database dialog as shown
below:

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2. Click the Browse… button to open the Windows file chooser dialog and select the
backup file you would like to restore. For most installations the default database
credentials should be used.
3. Click the Restore button. You will be asked to confirm that you want to overwrite your
current database with the file you selected in the previous step. Click OK to proceed.
4. Once the restore has completed, close the Restore database dialog by clicking the "X"
button in the upper right corner of the dialog.
16. Searching
You can search for amplifiers and other devices by typing the item’s ID number or
description into the search for devices… search box and pressing the Enter key.
Wildcard searches can be performed by using the “*” character which matches zero or
more characters.
If the amplifier exists in the system it will be centered and highlighted in the system layout
as shown in the screen shot below:

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17. Spectrum Analyzer

The remote diagnostics includes support for the smartcom Spectrum Analyzer RMSA-100.
To access the spectrum analyzer interface, click on the Tools link from the main menu.

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Connecting to the spectrum analyzer

To connect to the spectrum analyzer, enter the IP address of the unit (default is
192.168.0.7) and then enter the port (default is 26482). Then click the Start button to begin
sweeping. Click the Stop button to stop sweeping.

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Changing frequency settings

The Frequency configuration includes options for changing the Center Frequency (70MHz –
6 GHz) and Span (MHz).
Changing bandwidth settings

The Bandwidth configuration includes options for changing the Resolution Bandwidth and
the Video Bandwidth.
Changing amplitude settings

The Amplitude configuration includes options for changing the Reference Level (dBm),
Range and Position.

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Setting markers
Peak markers can be set by right-clicking the graph and selecting the type of marker you
want to set. Currently, there are 3 options:
• Ride: this marker will “ride” along the highest peak.
• Hold: this marker indicates the highest reading recorded.
• Add marker: this allows the user to select a specific frequency to mark.
To remove markers, right-click the graph and select the Clear markers option.

Rev. 12.0
Tel: 705-674-8111
Toll free: 877-658-2747
www.varismine.com
Adding a Waterfall effect

A waterfall effect can be added by right-clicking the graph and selecting the Start waterfall
option.
To stop the waterfall, right-click the graph and select Stop waterfall.
Reset default settings

To reset the default spectrum analyzer settings (frequency, bandwidth, amplitude, etc.),
click the Reset button.
18. System Settings

To access the System Settings page, click on Admin and then the System tab.

Rev. 12.0
Tel: 705-674-8111
Toll free: 877-658-2747
www.varismine.com
On this screen, you can change various system settings. Each of the fields are described
below:
• Site name: The Site Name is usually set to the name of the mine or tunnel where the
system is installed. This is displayed along the top of every screen.
• System type: The System Type box is used to select the type of smartcom Leaky
Feeder system that is installed. 150, 450 or 150 and 450 if both types of systems are
installed.
• Automatically delete database data older than 2 weeks: This option, when
checked, will automatically delete data older than 2 weeks in order to conserve disk
space and improve performance. Enabled by default.
• DRX alarming: If checked, this option will set the DRX alarm state on/off depending
on the alarm state of the diagnostics system. Disabled by default.
• smartcom Ethernet SNMP settings
• Community Get: The Simple Network Management Protocol community name

or password used to GET data from the smartcom CMTS or cable modems. The
default is smartcom.

Rev. 12.0
Tel: 705-674-8111
Toll free: 877-658-2747
www.varismine.com
• Community Set: The Simple Network Management Protocol community name or

password used to SET data on the smartcom CMTS or cable modems. The
default is smartcom.
• smartcom OPC Server Settings
• OPC scan rate: The rate in milliseconds at which to scan the OPC server for
changes.
• Hostname: The fully qualified domain name that uniquely identifies the OPC
server on the network.
• Domain: The domain name that the OPC server is a part of.
• Username: The username of an account with permission to access the OPC

server.
• Password: The password for the user with permission to access the OPC server.
19. Frequently Asked Questions (FAQs)

How often will each amplifier report to the diagnostic receiver?
Each smartcom 150/150IS amplifier will report in to the diagnostic receiver approximately
every 4-8 minutes. This default report time varies between amplifiers to minimize data loss
through transmission collisions.
Varis smartcom 450 and smartcom 150 BSC amplifiers are polled by the smartcom OPC
server. The frequency of polling is dependent on the communication settings configured in
the OPC server as well as the number of amplifiers in the system. Please see the smartcom
OPC server help file for more information.
Why are all amplifiers being reported as Unassigned?
smartcom 150/150IS amplifiers automatically add themselves to the UNASSIGNED
AMPLIFIERS branch when they first call in (See Configuring Amplifiers).
Why does the DRX Status show a warning icon even after configuring the DRX?
If the DRX Status indicates there is no communication from the DRX, there are a number of
things you should check:
• Make sure the network cables are connected and/or not loose.
• Check that the DRX is correctly configured for the network. Use the ping command to
verify that you can "see" the DRX from the web server.

Rev. 12.0
Tel: 705-674-8111
Toll free: 877-658-2747
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• Verify that you entered the correct Web Server IP address on the DRX.
• If you have a firewall running on the web server or somewhere between the web
server and the DRX, you must configure it to allow UDP packets through on port 4322.
My amplifier data is not updating and there is "Cannot connect to smartcom OPC
Server" in the alarm list.
The smartcom Remote Diagnostics web server retrieves its data from the smartcom OPC
server. This error message indicates that a valid connection cannot be established between
the web server and the OPC server. As a result, amplifier data will not be updated.
In order to troubleshoot this issue, first check the following:
• Is the smartcom OPC server installed?
• Try restarting the OPC server.
• Try restarting the server.
If the Remote Diagnostics web server is still not able to connect to the OPC server, you may
have to manually configure the smartcom OPC settings, as follows:
1. Open the System settings page (See System Settings)
2. In most cases the OPC server is installed on the same computer as the web server, so
the Hostname should be set to localhost. If the OPC server is installed on a different
computer, you must enter either the name or IP address of the computer in the
Hostname field.
3. If the computer is part of a network domain, enter the domain name in the Domain
field and a valid username and password for an account on the domain. Otherwise, set
the Domain to localhost and enter a valid username and password for a local user
account on the server computer.
4. Click the Save button to apply the changes.

5. You may also want to try restarting the web server service (See Running the RD Web
Server)

Rev. 12.0
Tel: 705-674-8111
Toll free: 877-658-2747
www.varismine.com
20. Technical Support
For more information about smartcom Remote Diagnostics please contact us at

engineering@ca.becker-mining.com.
Becker Varis - Smart Underground Communications
122 Dell Street, Unit A
Sudbury, Ontario, Canada
P3C 2Y1
Tel: 705-674-8111
Fax: 705-674-7834
Toll free: 877-658-2747
Website: www.varismine.com

Rev. 12.0

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22 Brady Street, Unit 4

Sudbury, Canada P3E 6E1

smartcom® Remote Diagnostics Manual

smartcom Remote Diagnostics Manual Page 1 of 89

smartcom Remote Diagnostics Manual Page 2 of 89

DRX Network Settings .................................................................................................................... 33

smartcom Remote Diagnostics Manual Page 3 of 89

11. Understanding Remote Tone Generator Data ............................................................................... 67

19. Frequently Asked Questions (FAQs) ................................................................................................. 87

smartcom Remote Diagnostics Manual Page 5 of 89

smartcom Remote Diagnostics Manual Page 6 of 89

• 1 TB free disk space.

• MS Internet Explorer 11+, Google Chrome, Firefox. JavaScript must be enabled.

• Administrator access to PC.

smartcom Remote Diagnostics Manual Page 7 of 89

4. smartcom 150/150IS Hardware

smartcom Remote Diagnostics Manual Page 8 of 89

DRX (Pre-Rev G) Hardware

4. Reset P.B.: Performs a board software reset.

smartcom Remote Diagnostics Manual Page 9 of 89

6. Power Connector: Power supply connector (+12 Vdc).

8. Rx Connector: 50 ohm BNC connector. Connects to receive port 16 of RNG-RF16.

10. Tx Connector: 50 ohm BNC connector. Connects to transmit port 16 of RNG-RF16.

smartcom Remote Diagnostics Manual Page 10 of 89

3. Login as an Administrator (See User Access).

5. Next, click on Downstream Pilot from the administration menu.

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DRX Network Reset

2. Locate the IP Default jumper (JU1) on the DRX.

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4. Remove the jumper from both JU1 pins.

DRX (Rev G) Hardware

1. Spare fuse: Spare fuse for FS1.

smartcom Remote Diagnostics Manual Page 13 of 89

3. Login as an Administrator (See User Access).

smartcom Remote Diagnostics Manual Page 14 of 89

5. Next, click on Downstream Pilot from the administration menu.

BSC-HE Diagnostic Transceiver

smartcom Remote Diagnostics Manual Page 15 of 89

4.5.1 Server Specifications

Height 1.7” (43mm)

Width 17.2” (437mm)

Depth 11.3” (287 mm)

smartcom Remote Diagnostics Manual Page 16 of 89

Operating Temperature 10 to 35 degrees C [50 to 95 degrees F]

Input Voltage 100-240 VAC, 50/60 Hz

4.5.2 Shelf Specifications

Form Factor 1U Rack

Material 14 AWG Steel

Mounting Hardware 10-32 and 12-24 mounting screws

Shelf Load Rating 150 lbs [68.0 kg]

4.6.2 DRX Mounting and Power

2. Otherwise, remove the cover of the head end enclosure.

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BSC-HE Head Ends

1. Remove cover of the BSC-HE head end enclosure.

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4.6.3 Downstream Pilot Tuning

4. Return the HE amplifier to Automatic mode (JU30, amp).

BSC-HE Head End:

3. 500m between Head End and first amplifier.