Professional Documents
Culture Documents
Business Plan
Business Plan
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Table of Contents:
Introduction.
Market Research.
Dieticians View.
Belgaum Profile.
Company Profile.
Why Dexter’s.
Dexter’s.
Plan Layout.
The Diet Plan.
Nutrient Contents.
A Sample menu.
Marketing Plan.
Human Resource Plan.
Supply Chain Model.
Financial Plan.
Future Plans.
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Introduction:
Food for thought.
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The energy level which human beings get from food is limited
by the efficiency of digestion and the efficiency of utilization.
The efficiency of digestion is largely dependent on the type of
food being eaten. Humans require essential nutrients from 5
broad classes:
1. Proteins,
2. Fats,
3. Carbohydrates,
4. Vitamins and
5. Minerals.
Essential fatty acids are required for brain and cell wall
construction.
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Market Research:
Eating Habits
Veg
Non - Veg
60%
40%
40% of
Red Meat
Fish people
60%
are pure vegetarian,
60% are non vegetarian.
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6%
4%
10%
Fried Food
Grilled
Baked
Boiled
65%
65% of people like to eat fried food than that of grilled 10%,
baked 4% and boiled food 6%.
4. You prefer
% of Peoples Eating Habit
45%
Home Made
Outside
55%
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35%
Heavy meals
Snacks or fast food
65%
6. Are you
% of People Consciousness
30%
Taste Conscious
Health Conscious
70%
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Health Consciousness
20%
Yes
No
80%
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40%
Yes
No
50%
30%
Consult
Don’t Consult
70%
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30%
Walk
Doesn't Go
70%
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32%
Diet Restaurant
Normal Restaurant
68%
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By proving them a place where they can eat healthy food and
be fit physically we can satisfy their need of a healthy diet.
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Questionnaire:
a. Baked
b. Shallow Fried
c. Deep Fried
d. Boiled
4. You prefer
a. Heavy meals
b. Snacks or fast food
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6. Are you
a. Taste conscious
b. Health conscious
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Dieticians View:
Doctor Rama Kulkarni.
(M.Sc. Food & Nutrition)
Consultant Nutritionist / Dietician.
Deccan Medical Centre Pvt. Ltd.
CTS 5563, Near Rly. Over Bridge, Good Shed Road,
Belgaum – 01.
Ph. 0831 – 2436555, 2432689
According to me diet is not reducing the intake of food, but it
is altering the eating habits and controlling the intake of high
calorie food.
Indian food is a very nutritious but, now a days in all
restaurants to attract people they are trying to add more spice
and some other unwanted ingredients due to this intake of
excess amount of calorie is being made by people.
Health & Hygiene is getting least preference in any restaurant.
For us to suggest our patient there is no ideal food joint
available in Belgaum.
Belgaum has many educational institutions due to which
students from various parts of India come to Belgaum. As they
are hostilities they have to depend on restaurants for their
food, but in Belgaum there is no ideal or particular restaurant
where they can find nutritious food.
The diet restaurant should not try to give a menu which is
very innovative but they should try to improve eating habits of
people.
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Belgaum Profile:
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Statistical View:
District Income:
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Company Profile:
Dexter’s
…D digestible diet
Company Structure:
Sandeep. H
Punith. S
Nikhil. S
Prashant. V
Sangan. A
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Vision:
Mission:
Objectives:
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Why DEXTER’s:
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Dexter’s
…D digestable diet
All restaurants are eating spots but all eating spots are not
restaurants, as we provide a hygiene environment with a
perfect blend of taste and nutrition we stand as a place and
can attract customers because of our different food style
and taste.
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Both ladies and gents toilet would be built at one side of the
restaurant room. It would be in the area where indoor tables
are laid. The cash counter would be just opposite to lobby
where all the billing will take place. It will be equipped with
computer.
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dietary allowance.
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• It’s commonly believed that refined oil is good for health and
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Grains like Wheat, Maize, Ragi will be used because they are
an integral part of Indian diet and they provide, basic
energy, proteins, iron, fiber and many micronutrients.
Whole grains are more nutritious and disease preventing than
refined grains.
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Idlis and Dosas made with brown rice to those made from
white rice.
Flours used in our restaurant are directly from a chakki
and not readymade flours.
Rice used is partially polished.
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All these work together to protect the body from disease. They
have a high water content & low energy density, which also
assists in weight control.
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People who have a daily diet rich in milk and milk products,
through out their life cycle, have a higher bone mass than
those who don’t. Thus regular daily consumption of skimmed
milk or skimmed milk products can reduce the risk of
osteoporosis in later life. Nutrients in milk are calcium,
potassium, vitamin-D and protein. The calcium in the milk is
very easily absorbed in the intestines. In the absence of other
sources of dietary calcium, 750 ml of skimmed milk should be
consumed.
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Fish:
Fish (fresh water & sea fish) are excellent source of proteins,
omega -3 fatty acids, vitamins (A&D), minerals (iodine,
phosphorus & calcium). Based on site of storage of fat, fish
can be classified into fatty or oily fish & lean or white fish.
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Lean fish like pomfret, murrel, katla, rohu, bhetki that store
fat in the liver are high in protein, vitamins, minerals, & low in
fat. These fishes can be used as meat substitutes. They have
their own anti thrombotic properties in spite of low fatty acid
content.
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7. Salt:
We use iodinated salt in our food preparation. The reason
being Sodium in the salt is harmful. Rock salt (sendha
namak) is lower in sodium content but is not iodinated.
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Nutrient Contents:
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Muesli (25
4.9 0 126
Gm)/Granola
Dates (Quick Cooked)
1.9 0 94
25 Gm
Barely (25 Gm) (Un
0.3 0 84
Cooked)
All Barn (25 Gm) 0.5 0 71
Waffle (1 Large) 12.6 39 245
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Banana 0 0 100
Mango 0 0 120
Grapes Fresh(10
0 0 40
Gm)
Pomegranate 100
0 0 80
Gm
Peas 1 Fresh 0 0 84
Grapes Fruit Half
0 0 32
Fresh (100 Gm)
Apple 1 Fresh 0 0 60
Dates (Fresh 10) 0 0 220
Melon Half
0 0 40
(Medium)
Plum 1 0 0 30
Papaya Half Cup
0 0 30
Fresh
Pineapple Half
0 0 40
Cup/1 Slice Fresh
Litchi (2 Fresh
0 0 40
Small)
Orange 1 (Medium) 0 0 65
Strawberries Half
0 0 28
Cup Fresh
Cherries Fresh 10
0 0 40
Sweet
Apricots 3 Fresh 0 0 55
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1 Katori Potato
5 0 115
Chips (10)
Hash Brown (Half
8 0 173
Cup)
Sweet Potatoes
(Boiled) 1 Med.(100 0 0 120
Gm)
Tomato Stuffed &
4 0 60
Baked
Fresh (Medium) 0 0 25
Tomato Ketchup (1
0 0 15
Table Spoon)
Onion Half Cup
0 0 23
Sliced
Peas Half Cup Fresh
0 0 55
Boiled
Carrot Half Cup (1
0 0 25
Fresh)
Cabbage (Shredded
0 0 12
1 Cup)
Corn (Small) 0 0 70
Cucumber (6 Slices) 0 0 5
Cauliflower (Half
0 0 15
Cup Boiled)
Pumpkin (Half Cup
0 0 33
Cooked)
Beans (French
Green 100 Gm 0 0 30
Boiled
Brinjal (100 Gm
2 0 70
Cooked)
Brocolli (Half Cup) 0 0 20
Baked Beans (Half
0 0 155
Cup)
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A sample Menu:
Breakfast options :
Idli.
Dosa.
Sooji/Semiya/Avval Uppma.
Brown Bread Sandwich.
Puttu.
Iddiappam.
Appam.
Boiled Tapioca.
Wheat dosa.
Raggi items.
Poha.
Veg upma.
Lapsi veg upma.
Thalipeeth.
Ghavan.
Salad options:
Onion.
Cucumber.
Salad tomato.
Raddish.
Cabbage.
Carrot, sprouted dals without Salad dressing.
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Snacks options:
Nuts like ground nut (roasted/soaked),
Almonds,
Walnut,
Dried figs,
Dates,
Puffed rice,
Roasted chana,
Any fruit.
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1 rasam 1 rasam
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1500kcals
Tea/coffee
(with skim milk and1 tsp sugar) 1 cup
BREAKFAST
Poha/veg upma/lapsi veg upma/ 1 katori
thalipeeth / ghavan
1 med
MIDMORNING Fruit/coconut water
Chapati
1
jowar or nachni bhakri
2
rice
pulse/palak amti/fish amti
LUNCH 1 med
vangi/dudhi/padwa bhaji
½ katori
tomato kakdi koshimbir
1 katori
curds/
1 katori
taak(buttermilk)
Tea/Coffee
(with skim milk and 1tsp sugar) 1 katori
Roasted
TEATIME 1 katori/
Poha/ Chivda/Kurmura
chivda/sukhi bhel/ 1 glass
Amboli(with coriander chutney)
1 ¼ katori
Chapatis/Bhakri
1 med
Ricemethi/Spring Onion
1
Pithla/Sprouts
2
Amti/Chicken Rassa
1 med
DINNER Colocasia Leaves /
1 katori
Chawli/Kobi Bhaji
1 katori
Carrot Pachadi/Sprout
1 katori
Veg Koshimbir
1 katori
Curds/ Khamang Kakdi
1 katori
BEDTIME Skim milk 1 cup
FAT FOR COOKING THE DAY'S MEALS 3 tsps
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Marketing Plan:
Dexter’s positioning:
Positioning is the way in which the customer defines the
Service. Dexter’s brand positioning will be done on the basis of
benefits provided to the customers. Our service is basically
focused on providing our customer with a healthy and
nutritious food. Dexter’s has a distinctive and preemptive
positioning statement that goes as “D Digestible Diet”. The
baseline states that Dexter’s is not trying to provide the old
repeated ways of dieting by which people get afraid, but will
offer a diet which low on calories, our consumers will not move
or shift to a new diet, which includes green vegetables, boiled
and roasted food, we offer the same food with a calorie
planning. The basic idea behind the baseline is to
communicate Dexter’s with our target customer as a hale and
hearty eating experience. Dexter’s restaurant directly focuses
on service offering, time and also value-based pricing for the
customers. Our target market is highly price sensitive. The
spending pattern of our targets highly influences the flow of
customers in Dexter’s.
We want our customer to look up to our service as innovative
food chain, which is healthier, and also an enjoyable and tasty
experience. Dexter’s positioning will act for high brand
visibility and customer attraction.
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Service
Dexter’s will offer a variety of nutritious diet food; our
emphasis will not be on introducing a new, completely
innovative menu but on altering the eating habits of people.
People do not accept sudden change in their diet that easily
therefore we will offer them the same food product with an
alteration like scientifically measured ingredients and hygienic
method of preparation due to which excess amount of calories
will not be consumed by our consumers but will get the total
nutrition required for the body through the food they eat.
Core:
Our Core service offers our consumers a healthy nutritious
food.
Actual:
The actual service offers healthy diet for all diet conscious
people. Various recipes prepared in our restaurant take proper
care of the needed nutrition to our body.
Dexter’s will basically cater to people who face health problem
like Obesity, Diabetes, hypertension etc and it will even take
care of growing kids.
Our major food varieties will be prepared using whole grains,
vegetables, fruits, home ground spice, fishes etc.
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Augmented:
The augmented service will offer the consumer
Home Delivery
Dexter’s will offer this service to all people who want to enjoy
our food while sitting in their own house. Home delivery
service is a value added service offered for the consumer to
create more value among the consumers. This service offers
something more than the normal one. It’s more convenient
and easier for the consumer to enjoy the delicious food. The
delicious food is just a phone call away.
For home delivery food will be packed in Silver foils, hot pots
etc to make sure that hot food will be served hot and cold will
remain cold.
Orders will be taken through telephone calls and delivery will
be made within 45 minutes. The diameter for home delivery
will be 10 Kms with all other conditions applied. Packaging
will be Key for us to differentiate from other restaurants.
We will have different packages like Kids package, packages
for diabetic, hypertension patients.
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Pricing:
Dexter’s will follow a value based pricing strategy. As 30-35%
of population belongs to premium segments for whom more
than price quality matters. These set of population don’t mind
spending more for value added services and products. These
set of population are diet conscious and keep a count of their
calories. They are ready to pay slight high and enjoy variety of
excellent quality food.
Pricing Eg:
Beverages
Type Price Quantity
Green tea Rs 15 1 cup
Coconut Water Rs 10 1 cup
Lemon tea Rs 20 1 cup
Butter milk Rs 10 400ml
Home delivery
Home delivery service will be free of cost.
Place:
The area selected for the establishment of our restaurant is
‘ Borgaves’ located in the centre of the city with high visibility
and is one of the main shopping bazaar across Belgaum. It is
around 5-6 acres filled completely with all kinds of shopping
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Promotions:
1. Membership Offers:
After having the food worth Rs 500 or more people will be
enrolled as the members of Dexter’s. After they become the
members on each order of Rs 100 they will get 10 points, so
for Rs 200 they will get 20 points and so on. At the end of
every year depending upon the number of points they collect,
they will be offered a gift worth equal to those points. The gift
will be one of the latest medical equipment.
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a. Health Marathon:
This will be done to increase health awareness in people, and
tell them there is something coming soon which will provide
you very hygienic, healthy, nutritious food.
We will be tying up with organizations like Chamber of
commerce and Industry, rotary club Belgaum and Belgaum
doctors association.
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Launch:
During launch of our restaurant all doctors, industrialists
and businessmen will be invited and will be served the food
prepared in our restaurant.
This will give them an idea of food served in our restaurant.
This may make the doctors to suggest our name to the
people who have some health problems to come to our
restaurant and have the nutritious food. This activity will
give our restaurant a very good amount of mouth publicity.
And which is the main key for our restaurant to get
publicity.
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People:
Dexter’s has employee. They will be specially trained in terms
of hospitality, hygiene and sanitation, communicating and
taking care of customers.
They will even act as a tool to achieve competitive advantage
over our competitors and will contribute in creating a unique
brand image in the market. Waiters, Cleaners, Deliverymen all
will act as Dexter’s people.
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Physical evidence:
Dexter’s is a service provider and is intangible. Therefore it will
provide necessary evidence to reduce risk of customer’s
perceptions. Dexter’s restaurant’s interiors, well-uniformed
employee, telephone number (published from hoardings, and
other mentioned media) the garden restaurant and the brand
name will act as Physical evidence. The physical evidence
factors of Dexter’s will be made attractive and eye catching,
which will hold customers attention.
Interior of the restaurant, the furniture, seating arrangements,
paint on walls will be according to the latest market trends.
The show kitchen and other interior designs will be design to
make a mark in customers mind.
The premises and garden restaurant will be utilized to create a
pleasing experience for the customers.
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Process:
The process designed in Dexter’s is very simple and is time
and cost effective.
It starts with the physical evidence. The restaurant is mainly
outdoor and for some people who do not like to site in garden
we even provide indoor arrangement made. The ambience is
eye catching which attracts people toward our restaurant. As
people enter in the restaurant they are greeted pleasantly and
sitting arrangement is made.
As soon as the customer gets settled down then the captains
approach and handover the menu card. Information regarding
the ingredients used and their effects on body will be stated in
the menu card. Captains will help the customer to choose a
balanced combination of the food.
After the customer places the order the order is conveyed to
the kitchen. As soon as the order is ready waiters serve the
takes the food to the table and serves according to the order
made. In this case the presentation of food dishes is made very
attractive.
After customer eats the food he will be given the amount of
total calories consumed. Which will give them idea how our
restaurant helps them to control their diet.
The bill with the calorie card is presented to the customer.
The bill is paid near the counter the customer is again greeted
and then he goes back which completes one process.
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Owner
Manager
Delivery
Cleaners Server Washers
boy
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MANAGER (1)
Qualification: BHM.
He should have 4 – 5 years of experience
Salary: Rs 12,000
The manger is responsible to manage the restaurant with good
performance and he allots the duties to everybody. He
overlooks that the work is done efficiently and he supervises
the restaurant in every aspect.
CASHIER (1)
Qualification: B. Com
Salary: Rs 5,000
The cashier is responsible to accept the cash as per the bills
and the collection of the day is to be properly recorded. He
pays the bills authorized by the manager. He is responsible to
pay the salary and wages to the employees. He should manage
the banking activities like remittance of cash, deposit of
cheques, etc.
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CAPTAIN (2)
Qualification: BHM
Salary: Rs 3,000
The captain is responsible to question the choice of food and
then book the order of the customers. He should allot the
order to the cook department and he should also see that the
order is placed without any delay and should allot the server
to serve the menu and should also keep an eye on what more
is required.
CHEFS (3)
Qualification: Any stream but well trained in cooking.
Salary: Rs 6,000
The chefs are responsible to prepare the menu as per ordered
by the captain and prepare it at the earliest.
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SERVER (10)
Qualifications: Minimum of 10th Standard.
Salary: 2,000
He is responsible to serve the food proportionately, as per
order taken by the captain.
CLEANER (10)
Salary: 1,500
He is responsible to take out all the used utensils and make
the table ready for the next customer.
WASHER (2)
Salary: 1,200
He is responsible to wash all the utensils.
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Procurement:
The procurement of grains like rice, wheat etc which are the
basic need of out restaurant will be purchased through
APMC’s. As in Belgaum the market days are Saturday and
Wednesday so our purchasing days will be on these days. The
payment will be made on these days as these grains are not
available on credit. The necessary of buying the grains on
these days is the significance of auction on these days and if
the grains are bought in auction obviously these grains will
cost less.
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Transportation:
As the APMC is located just 6 kilometers away from our
restaurant so transportation will not be a problem. For the
purpose of active transportation we will be hiring Tata ace, on
a contractual basis. Every weak on Wednesdays and
Thursdays the truck will be hired.
Inventory management:
The goods procured will be delivered to the storehouse of the
restaurant itself. At the store house the material purchases
manager works on the systematic placement of the inventory.
The flow of inventory will be frequent with respect to the
different kinds of goods. For example the flow of vegetables will
be daily as we serve our customer with fresh vegetables. The
flow of food grains will be depending on the amount of goods
bought at the auction, as the exact quantity may vary each
time, but the estimated flow will be 2 to 3 days. The
storehouse will be designed in a convenient and sufficient
work place manner.
Consumption:
As our restaurant is expecting a large number of customers
because of its uniqueness and of its taste the inventory will
not be more than three days. The major inventory here wood
be vegetables, grains and other articles needed for a
restaurant. There will be daily consumption of items and many
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For technology:
Global suppliers and transport providers cannot be
readily managed with emails. Technology is needed.
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Financial Plan:
Income and Expenditure Statement for the first year:
Expenditure Amt Income Amt
To Purchases 500000 By Sales 3650000
To Transportation 150000 By Stock 600000
To Telephone
Expenses 22000
To Electrical
Expenses 12000 By Net loss 622300
To Advertising 580000
To Salaries 1498800
To Taxes 400000
To Insurance 150000
To Water
expenses 360000
To Administration
expenses 40000
To Printing 32000
To Stationery 50000
To Fuel & Gas 365000
To Licence Fees 10000
To Interest 270000
To Depreciation 432500
Total 4872300 Total 4872300
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Future Plan:
The main reason for having tie ups with banks and
government offices is the employees over there have to sit and
do their work so problems due to obesity are faced by them
more than any one else.
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