Yash Pandey

554/246, Chota Barha,

Kailashpuri, Alambagh, Lucknow.
Contact: +91-9119997373
Email: yash.pandey1997@gmail.com
Bachelor of Technology (Computer Science and Engineering)

OBJECTIVE:
_______________________________________________________________________________________

Endeavour in maximizing my skills so that I can utilize my full potential, expertise and knowledge in conjunction with company’s
goals and objectives, to prove to be a valuable asset to the organization.

CAREER GLIMPSE

 Install, configure, and maintain Microsoft Apps and other applications.

 Troubleshooting the technical issues and providing technical support.
 Sound knowledge of Networking, IT.
 Hand on experience in dealing with foreign clients.
 Perform troubleshooting for software and hardware related issues
 Proactive approach in initializing and accomplishing the tasks.
 Good Analytical and negotiating skills.

CURRENT EMPLOYER

Organization: NTT Data Services (Nov 2019 – Present)

Client: U.S. Bank
Designation: Client Tech Support Senior Associate

Role & Responsibilities:

U.S. Bank

 Currently aligned with the new project called U.S. Bank which is the 5th largest bank in US and one of the most critical
account with NTT data.
 As a part of the pilot batch and a tenured resource helping new hires with the team collaboration.
 Provide L1.5 technical support for U.S. Bank.
 Providing resolution on Tickets escalated by Level 1.
 Working as a Virtual Knowledge Manager for the team
 Publish Reports for the Team
 Performing automatic and manual software installs based on request by the user
 Working as a part of Remote Resolution Team currently.

TOOLS/APPPLICATIONS WORKED:

Tools & Applications:

Service NOW, Citrix Director, VMware vShpere, Change Auditor, McAfee, Active Directory, LAPS, Microsoft Apps, License and
Configuration Management Tool (LCM), Dameware, FS Toolkit, SCCM, Windows, etc.

ACADEMIA:

Course Board/University Year Percentage

SRMCEM,
B.Tech (CSE) 2015-2019 65.16
AKTU
 12th New Public College 2014-2015 78.60

10th New Public College 2012-2013 76.40

KEY STRENGTHS:

 Punctuality
 Time management ability
 Adaptability
 Optimistic

PERSONAL DETAILS:

 Date of birth: 08 October 1997

 Father’s name: Bhupesh Pandey
 Languages Known: English, Hindi.

Declaration:

I hereby declare that the above mentioned information is correct as per my knowledge and belief. And in case found incorrect, I
will be responsible.

Dated: 07/09/2021 Yash Pandey