DIB Manal Fatiha HIGHER SCHOOL OF MANAGEMENT-

TLEMCEN. Business management and strategy.

Subject: the differences between service management and materials management.

Service management and material management are two distinct concepts, although they are
both essential for efficient business operations.

1. Service management :
It refers to the processes and activities involved in designing, delivering, managing, and
improving services that meet the needs and expectations of customers. This includes
managing the entire lifecycle of services, from service strategy and design to service
operation and continual improvement. Service management focuses on the delivery of
intangible services, such as consulting, and customer service.

2. Material management :
It refers to the processes and activities involved in the acquisition, storage, handling,
and use of materials and supplies needed for the production or delivery of goods and
services. Material management includes inventory management, purchasing,
transportation, warehousing, and logistics management. Material management
focuses on the delivery of tangible goods, such as raw materials, components, and
finished products.
3. The main differences between service management and materials
management :
Here are some of the key differences between service management and materials
management:

Service management Material management

Focus Is focused on managing and
improving the delivery of
services to customers.
Nature Deals with intangible products or
services.
Goals To enhance customer
satisfaction.
Process Involves managing the entire
service delivery process, from
the initial request to the final
delivery and support.
Performance indicators Uses metrics such as customer
satisfaction, service quality, to
measure performance.
Is focused on managing the
acquisition, storage, and
movement of materials.
Deals with tangible products
or goods.
To ensure efficient use of
resources, minimize costs, and
maximize productivity.
Works on the supply chain
process, from procurement to
inventory management and
distribution.
Uses metrics such as
inventory turnover, stock-out
rates, and lead time to
measure performance.

In summary, service management is concerned with the delivery of services, while

material management is concerned with the delivery of tangible goods. Both are
important for effective business operations, and they often overlap in areas such as
supply chain management and customer service. Therefore, both service management
and material management are critical components of any organization that wants to
provide excellent customer service and manage its resources effectively.