Denisha Angel Mixon

708-968-9773 | denishamixon@yahoo.com | denishamixon.weebly.com

Energetic and dependable professional with 10+ years of customer service experience with multi-tasking, working in a
demanding environment, and using critical thinking skills to identify solutions. Excels in building strong relationships
with customers and using product knowledge to meet goals. Able to work independently or as part of a team.
Skills
• U Chicago Systems: • Data Entry • Photography
BuySite, AIS, Mailing • Microsoft Office • Audio & Video Editing
Listservs, E-Payments, • Logistics Management • Copy Editing
BOX • Adobe Creative Suite • Proofreading
• Event Planning

Experience
Administrative Assistant/University of Chicago, Biomedical Sciences Division, Chicago, IL
January 2023 – March 2023
• Track student progress and milestones using the university system AIS
• Provided overall administrative support to the Biomedical Sciences Cluster
• Supported the Biomedical Sciences Cluster student recruitment.
o Getting quotes from venues, caterers, transportation providers
o Creating visit itineraries
o Organizing and ordering supplies through BuySite
• Provided support to weekly Cluster events: sending out communications via the listservs, staffing event, and
setting up catering.
• Addressed student and faculty inquiries related to programming and policies.

Office Clerk / ABF Freight, Sauk Village, IL.

December 2017 – September 2022
• Scheduled appointments and answered up to 100+ phone calls providing excellent customer service by using
active listening skills, focusing on details, and identifying customer needs.
● Analyzed and resolved invoice inquiries with 30+ clients, account representatives and service center
managers to help generate revenue and increased assets over $60,000 for Accounts Receivable.
● Checked bills against goods, verified shipping documents such as insurance policies, commercial invoices,
and return authorizations.
● Managed payroll data entry and processing using an in-house payroll program in an accurate and timely
manner for more than 100 employees.
● Provided administrative support by performing general clerical duties (filing, keying, scanning, faxing),
entering data and extracting data from multiple systems.
● Regularly stayed after hours to complete shipment releases that needed special attention.

Respite worker/ Community Service Options Inc., Chicago, IL.

May 2021 – December 2021
● Aided child with disabilities in a manner consistent with teaching daily living skills. Planned and facilitated
activities for client that were age appropriate and related to patient’s treatment plan.

Education Reporter, Feature Writer/ Daily Democrat, Fort Madison, IA.

July 2016 – July 2017
● Wrote 3-5 articles per week on education, human interest, press releases and breaking news for print
publications in a county of approx. 40,000 people.
● Covered local news for three school districts in North Lee County weekly
● Covered local and state 2016 elections.
● Developed and maintained sources with county and state officials
● Verified facts, edited, paginated, and compiled information for pages.
Communications Intern/ Iowa State University, Science Bound, Ames, IA.
October 2015 – July 2016
● Proofread annual report and newsletter articles.
● Conducted interviews by providing detail-oriented questions to interviewees.
● Wrote articles and took pictures for fall and spring semester newsletter
● Collaborated with Director of Science Bound Program Connie and other professionals to develop and deliver
25th anniversary publications and events.
● Assisted in planning, writing, and managing content for promotional materials including direct mail pieces,
print and electronic newsletters, and other materials as needed.
● Team up with staff on innovative ideas, directions, and venues for marketing and communication.
Education: Iowa State University 2016 | Bachelor of Science in Journalism and Mass Communication