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OnePass - How to Change Windows

Password if Expired, Forgotten, or Account
Locked
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English (Original)
•  Revised by Tanima Som
•
 7d ago •  220098 Views

Best practice is to change your password before expiration, see How to Change Your Computer Password
for standard instructions. 

  Confirm if your PC is an Autopilot device. If yes, follow the instructions mentioned in Reset my AD
Password from Windows Sign-in Screen (Windows Autopilot).

If your password is expired, forgotten, or account is locked, use OnePass to fix yourself without needing to
contact EY Technology.

OnePass solution is not available on US GPS PC's.

  Before you begin

Make sure you are registered with PingID. If not, register now, refer - PingID First-time registration
instruction. Yubikey authentication will not work for OnePass access. You must use mobile, email, or voice.

See instructions below to:

Unlock account
Change expired password or Reset forgotten password

  Resolution

 
  Alternatively, you may refer the below details for step by step instructions:
1. Click Reset my password in the Sign in screen to begin unlocking account or change password. 

If your computer is locked and you do not see the Reset my password option at the sign
in screen, click Switch User (at the bottom left corner) or Restart (at the bottom right corner,
click Power button > Restart) the computer.

2. You will be prompted to authenticate with PingID, use any of the below to authenticate:

Swipe up to authenticate if PingID Mobile App is registered as your primary authentication

method.

If you are unable to swipe in time, you will need to enter the One-time passcode in the EY
Remote Connect text box.

If Email is registered as your primary method, enter the OTP in the text box that you
received over email in the text box.
 If Voice (Phone) is registered as your primary method, enter the OTP in the text box that
you have received over phone call.

Note: If you see Zscaler login window now, ignore and continue to the next step.

3. In the right-side, you can see a VPN connection progress bar. 

4. The OnePass Portal opens automatically, enter your EY Email address. Click Continue.  **Do

not use your Windows ID.

5. From the OnePass: Login page, choose the Authentication Method. You must be registered
with PingID.

Select PingID Authentication and use your registered primary method to authenticate:
 Swipe up to authenticate if PingID Mobile App is registered as your primary
authentication method.

Enter the Passcode (received over email or call) to authenticate if email or voice is
registered as your primary authentication method. Click Continue.

6. Now that you are logged into OnePass, you can unlock your account or reset your password.
 Note: Contact EY Technology if you are unable to login to OnePass.

  Unlock Account

1. Click the home icon at the top left of the screen.

2. From the OnePass Menu, select Unlock accounts.

3. Locate the account selecting the check box, click Unlock.

 4. Success result displays.

5. Now, logoff and try to Sign in to your computer again.

  Change or Reset password

1. Click the home icon at the top left of the screen.

2. Select Change passwords from the OnePass menu.

3. Enter a New password and Confirm, click Change passwords.

4. The Results will display.

 5. Now, logoff and try to Sign in to your computer again using the newly reset password.

If you experience issues, contact EY Technology.

Additional information

How to change your Windows password

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