Yomn Al-Shami

Case 5

Case summary

The study prove that internet purchasing has been ongoing increasing. Eurostat prove that only
35% of people buying goods from other EU countries. The necessary issue is that some
businesses just rejection to sell to customers in other EU people. The most important component
in determining pricing different through bookings was the location of the IP address. Customers
can also dispute payments using financial organizations like PayPal. The fact that many
European Union countries sharing the same money must be a tremendous motivator for internet
being Even though delivery prices are not capped, businesses must be now a statement their
pricing so that people can compare them. The IDEAL system, has proven to be a good successful
ways of developing a safe and reliable payment system for online buying and to be so popular
that it is now accepted as a payment method on websites outside of The European Commission
snowball to make Europe an individual market, and the Internet is a very important part of that
influence. This system was created for a variety of reasons

1- Dutch consumers are careful, and that they would only shop online if a safe
2- They don’t use credit cards instead, they adopted on debit cards, which is what IDEAL is
conjoint to
3- The huge number of banks is a third reason for the system's initiation.
Conclusion

Online Shopping in EU Countries

Germany & Netherlands: (Security Issue, Curbed with IDEAL, Risk of loss of right to claim,
Extra charges incurred,and Low Response Speed).

Romania & Netherland:( IP Location = Price,and Flight Ticket price difference = 3000 euro).

Bulgaria & UK:( Customer care and Shipment Policy).

QUESTIONS FOR CASE STUDIES

Q1: Douglas is a perfume shop that has branches in many European countries go to their
European website (www.douglas.eu). and choose a country. Now choose a perfume and look at
the online Douglas shops in other European countries. Is there a price difference? would you buy
your perfume in the online shop of another country? what problems might you experience?

Yes, I found difference in the prices of perfumes in (Germany, Netherlands, Romania) , and
there was a difference in the shipping fee. And unclear website policies and logistics related
problems.

No, I don't buy perfumes for several reasons, the first of which is the prices are different and
mind-boggling.

I don't shop online unless it's safe to do so however I may have a few problems with internet
marketing.
Q2: You are thinking of opening an online shop in the Netherlands. Would you include IDEAL
as a payment option? What factors would you take?

into consideration before taking a decision?

No, I don't think of opening a store in Holland at all for several reasons

But in the event that we think of opening a store in the future, I must offer several advantages to
the store, as well as the fact that the prices in the store do not vary from country to country

Q3: The world is, of course, bigger than the European union give the same rights to those who
buy online from within the European union as opposed to those who live in the European union
but buy online from, let’s say, a shop in China?

The European Union does not give the same rights One of the problems is that some companies
refuse.

Only selling to customers from other EU countries and this problem is very big Consumers
suffer from it through online shopping

Purchasing goods which turn out to be fake from a website outside the UK can result in
difficulties in getting a refund as some countries would possess.

Consumers that purchase products outside from the EU legislation would be subjected to hidden
taxes.