SAMARA UNIVESSTY

COLLEGE OF BUSSINES AND ECONOMICS

DEPARTMENT of Accounting and finance

Individual Assignment

Course title……..intermediate accounting II

COURSE code…….ACFN 3022

Lecture Name……..Lamesgen Zewde

Student Name…… Zenebe Ershawo

ID NO 1302114

DATE /27/07/2015 / EC.

Acknowledgement

First of all, my deepest thanks go to the Almighty God for his endless help and make me to stay
in life to this day and enables me to complete my internship. I also would like to express my
deepest gratitude to Mr. Degu Molla (manager) for his enthusiastic support from the preparation
until the final discussion of this internship with frequent follow up my activities and guide me. I
am greatly thanks for my family they had been assisted my schooling life and to give advice how
can I goes with my planning activity to finish my academic schooling in this university. Finally I
would like to acknowledge all individual and institutions that have helped me materially and
morally during the preparation of this paper.

I
 EXCUTIV SUMMERY

In this report, my present the experiences that my gained and activities that performed in the
internship program at Logiya branch CBE. my attended and we briefly summarized what might
be expected while going through the report. The contents of the report have been divided in to
five chapters. The first part of the report describes the background of the internship hosting
company. And that includes its brief history, and the company, customers of the company, the
company's overall organizational work flow. In addition, it tries to briefly describe the works that
were successfully completed by the company with photographs. In the second chapter I try to
analyzed the SWOT of CBE in Logiya branch. In the third chapter the topic that is discussed in
detail is the overall intern-ship experience.It includes details starting from the entry to the
company challenges that my faced and measures that my tried to take. In addition to this,the
section my have been working is discussed. The fourth chapter of the report is mainly about the
over-all benefits that my gained from the internship experience. It tries to discuss the skills that
my gained from the internship which are proven to be quite helpful in the long run. Finally, my
have given recommendations on activities that my thought to be improved.
ACRONYUM
CBE----------------Commercial Bank Of Ethiopia
ATM----------------Automatic Tiller Machine
IT----------------------Information Technology

Table of contents pages

Acknowledgement··················································································································I
EXCUTIV SUMMERY··············································································································II
ACRONYUM························································································································III
CHAPTER ONE :Introduction·································································································1
1.1 History and development of the company·······································································1
1.2. Objective····················································································································2
1.3 Organizational Structure·······························································································3
1.4 Mission, Vision And Values CBE····················································································3
1.4.1 Mission·····················································································································3
1.4.2 Vision····················································································································3
1.4.3 Values···················································································································3
CHAPTER TWO : SWOT ANALAYSIS·····················································································5
2.1 Strength of the organization·····························································································5
2.3 Opportunity of the organization·····················································································5
2.4 Threat of the organization····························································································5
CHAPTER THREE :ACTIVITY REPORT·················································································6
3 .1 How You get into company?······················································································6
3.2 In Which Section You Have Been Working In?·································································6
3.3.Which work piece or work task you have been executing?···············································6
3.4 Problems encountered on job························································································6
3.5 Suggested solutions······································································································7
CHAPTE FOUR: LESSON, EXPERIENCES AND SKILL·····························································8
4.1 LESSON·······················································································································8
4.2 EXPERIENCES·············································································································8
4.3 SKILLS························································································································9
4.4 Skills of theories and others in class on Practical Work···················································9
CHAPTER FIVE:CONCLUSION AND RECOMMENDATION····················································10
5.1Conclusion··················································································································10
5.2 Recommendation···································································································10
References·························································································································11

V
CHAPTER ONE :Introduction

1.1 History and development of the company

Commercial bank of Ethiopia was established as STATE BANK OF ETHIOPIA in 1942 and
started operation in 1943. The bank started operation with small capital, employees barely
exceeding 40 and 2 branches within the capital city. Due to diligent efforts of the management
and employees CBE is now providing services for more than 18.8 million customers throughout
the nation with over 50 thousand employees, 1288 branches and other IT based outlets. After the
collapse of command economy that prevailed for nearly two decades and the dawn of market-led
economy in 1992, a new era for development of banking industry was heralded. During this time
commercial bank of Ethiopia has been playing a leadership role by making use of its long years
of rich experience. CBE is closely linked with country s social and economic well-being. CBE
provides support to various mega projects that have a lasting effect on the nations development.
CBE laid out a vision to become a world class commercial bank by 2025, and is working towards
its realization.
Five year strategic plans have been taken as major courses towards realizing the banks vision.
Boosting the banks financial standing, lending capacity .customer base and reach are the major
objectives in the strategic plans of CBE.
CBE Plays a catalytic role in the economic progress and development of the country .CBE is the
first bank in Ethiopia to introduce ATM service for local users; currently CBE has more than
10.1 billion account holders as of march 31/2015 it has strong correspondent relationship with
more than 50 renewed foreign bank like commerce bank A.G,royal bank of canach.
CBE combines a wide capital base with more than 22,000 talented and committed employees.
Pioneer to introduce western union money transfer in Ethiopia early 1990’s ,and currently
working with other 20 money transfer agents like Money Gram, Atlantic, International (bole) ,x
press money etc…….

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The CBE services as reliable financial production for the various sector believed to prior areas
for the sustainable development of our nations. Taking into consideration the importance of
saving for national development the CBE is existing maximum effort to bring the entire public to
be part of the banking business sector.
Commercial bank of Ethiopia was established to perform major banking factions of the country
including accepting saving , demand and time deposit also provide short, medium and long term
loans. And it also have the power to engaging in other banking activities customarily carried out
by commercial bank. So the background of commercial bank of Ethiopia in Afar region at
Logiya branch is one type’s financial institution which is located 580 km far from Addis Ababa
in northeastern region of the country.This branch established in 2005 E.C by 9 employees in
general and know it has 25 employees. it performs its activities well.

1.2. Objective
CBE logiya branch has the following objectives.

 To maximize customer satisfaction

 To implement management information system
 To contribute to the general economic development efforts of nation
 Enhance growing market share
 Expanding the bank’s capital base
 Ensuring excellence in customer services
 Provide differentiated, varied and value-added banking services,
 Maximizing profitability through increased efficienc

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1.3 Organizational Structure

Branch manager

Customer service Chief cashier

manager

Resource
manager Accountant
Customer Foreign
service transfer
officer

1.4 Mission, Vision And Values CBE

1.4.1 Mission
The bank highly committed to best realize stakeholders’ values through enhanced financial inter
mediation globally owned and supporting national development priorities, by developing highly
motivated, skilled and disciplined employees as well as state of the art technology. We strongly
believe that winning public confidence is the basis of our success.

1.4.2 Vision
 To became a world-class commercial bank by the year 2025.
 stand for quality

 Committed to maximizing shareholders values.

 To up hold transparency accountability and professionalism.

1.4.3 Values
 Integrity we are committed to the highest ideals of honor and integrity
- we strive to act in an honest and trustworthy manner
-we firmly adhere to ethical principles
 Customer Satisfaction
-we strive to excel our business and satisfy our customers

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 -we are committed to offer the highest quality service to our customers and aspire to be
branded with quality in the minds of our customers and the general public
 Employee satisfaction
-we are committed to employee training and professional growth
-we distinguish our employees as valuable organizational resources
-we recognize our employees for their achievements
 Learning organization
-we are committed to anticipate and respond to internal and external changes through
constant improvement and adaptation
-we strive to establish a culture that nurtures individual and group learning
 Teamwork and collaboration
-we recognize the importance of teamwork for our success
-we support one another and work co-operative
 Public trust
-we understand that the sustainability of our business depends on our ability to maintain
and buildup public confidence
 Value for money
-we use resources carefully to save expense, time or effort
-we deliver the same level of service for less cost, time or effort
-we deliver a better service or getting a better return for the same amount of expense,
time or effort
 Decentralization

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 -we are committed to delegate operations and decision-making responsibilities
 Corporate citizenship
-we value the importance of our role in national development endeavors
-we abide by the laws of Ethiopia and other countries in which we do business
-we care about the welfare of the society and the environment

CHAPTER TWO : SWOT ANALAYSIS

2.1 Strength of the organization

 Strong corporation between management and employees

 By innovating new technology increase its profitability from time to time
 Good efficiency and ethical conduct of staff
 The bank has qualified and experienced management who done the activity of the
bank very well.
- 2.2 Weakness of the organization
 Some workers of the bank do not give service to the customer properly
 Weak information and file management of some workers.
 Sometimes there is big connection problem.
 There is some inefficiency material like chair, tables and computers.
 Do not give timely response for transfer.

2.3 Opportunity of the organization

 The development of infrastructure and investment in the country play great role for the
bank.
 Steady and fast growth of population is good opportunity for increase bank customer.

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  Availability of qualified work force in the market
 Development of information technology
 It gets rich customers because of its fast service.

2.4 Threat of the organization

 Competitors share of the market (entrance of other private banks in to the market)
 Poor credit culture and know how about banking and its service within the society
 Some new and revised regulation of the National bank of Ethiopia or government.
 Economic condition of the country
 Increase in labor cost.Acknowledgement Error: Reference source not found

CHAPTER THREE :ACTIVITY REPORT

3 .1 How You get into company?

Most of university in our country arrange internship program for their students. From those
universities; SAMARA UNIVERSITY is one of that arranges this program for period of fifteen
days.This program creates the real exposure to the reality on the company to integrate theoretical
knowledge with practical .By this chance I try to find a company going to accept my internship
request. During this time first I get Abyssinia Bank. But they did not accept my internship
request. Then I try to find other companies which to accept my internship paper.Finally, I get
CBE manager to give the internship request. He accepted my request and I get positive response
and acceptance letter.

3.2 In Which Section You Have Been Working In?

 Opening account
 Pay cash& receive cash

3.3.Which work piece or work task you have been executing?

 My responsibilities at the time of internship are included as:
● I opened account for more than 10 customers by supporting employees
● I check the name, date and signature of the customer to be filled properly.

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● I participated in different writing and typing activities that help for customer
service.
● I accomplish a given work punctual and honestly by obeying the rules and regulation of the
organization.
● I gave different service for department and customers.
● I fill different forms by helping customers.

3.4 Problems encountered on job

As I am new for the job I have faced various challenges during the practical work. Some of the
problems that encountered me during the practical work time are summarized
below:-
a) Low knowledge about the office manner of the bank: - at the beginning time of the
practical work I have a little knowledge of the manner of the bank like wearing &
working time.
b) Low knowledge about the work flow/process of the bank
c) Low knowledge about the function of office materials/equipment
d) Low knowledge about the rules & directives of the bank
e) Low skills about the customer handling of the branch

3.5 Suggested solutions

 To perform my activities perfectly I need to take instruction and advice from my
supervisor.
 To familiarize myself with my advisor and other employees I ask anything which is unclear
related to activity of the organization and also lay participating in active way.

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 CHAPTE FOUR: LESSON, EXPERIENCES AND SKILL

4.1 LESSON
Practical attachment is an essential for the development of the practical and professional
skills required for a real work and an aid to prospective employment. It helps students the
opportunity to apply knowledge in real work, exposing students to work methods not taught
in the university and as well as assessing students’ interest in the occupation he/she plans to
undertake. In addition to that it enables to know theories and principles I have learned in a
class practically. Therefore, practical attachment has paramount benefits to my study and to
my future career in the field.

4.2 EXPERIENCES
There are a lot of significant of practical attachments for the students, university and for society.
Some of the significance are listed below: -
 Practical attachment gives students the opportunity to apply the knowledge and skill
they have acquired on campus in a real-life work situation.
 It enables student to be familiar with practical work when they complete their academ
 ic year;
 It develops student’s research making skill.
 It develops student’s skill to solve challenges or problem that they faced during
academic year or their practical work;
 It enables employers to recruit graduates familiarized with practical work
 It enhances employ ability skills of the students.
 It helps students to develop decision making skills, critical thinking skills, increased
confidence and self-esteem

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4.3 SKILLS
I have acquired a lot of benefits from practical attachment to my studies. Some of the relevance’s
of practical attachment are stated below:-
 Many operational parts of the bank are related with theoretical knowledge that I
acquired from my study, so it enables me to develop my theoretical knowledge with
practical skill;
 It helps me to apply knowledge I gained in the classroom;
 Practical work enables me to narrow the gap between theoretical knowledge and practical
skills related with my study;
 It enhances learning and understanding of issues relevant to a particular area of study;

4.4 Skills of theories and others in class on Practical Work

Many of the theories that we learned in the class are directly or indirectly related with practical
work that I observed. Let us see some of the theories applied in the work place.
◆ principle of marketing used to identifying customers need and want.
◆ consumer behaviour used to know customers behaviour.
◆ civic and ethical education used to respect bank rules and regulations.Example: punctualit

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CHAPTER FIVE:CONCLUSION AND RECOMMENDATION

5.1Conclusion

The attachment ascertains that creating strong relation between university and employers has
great advantages for students, university and generally for the society. Many Ethiopian higher
education institutions do not create practical attachment chance for their students. Rather they
focused on teaching theoretical part and that creates challenge for the students in their
employment after they complete academic life.
On the other hand many challenges and problems observed in the organizations where the
practical attachment was conducted and knowing challenges and problems of organizations may
develop problem solving skill of the students. Therefore, conducting practical attachment is
important for students, university, employers and for society generally.
5.2 Recommendation
Based on the findings of the practical attachment, the following are recommended for the
concerned organs: -
 The university should increase duration time of the practical attachment;
 Service excellence is useful for CBE to compete with private banks. The bank should
expand modern banking service specially E-banking service to its customer;
 CBE should give due attention for research and development;
 CBE should take action to mobilize and collect resources from growing economy of the
country;

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  The university should provide adequate budget for practical attachment;
 The university should strength linkages with organizations where the attachment
conducted;
 The university should give orientation/induction about practical attachment to their
students. It enables students to become pre-oriented about practical work environment.

References

● Some oral information from employees

● Information from written documents of organization
● Direct information from the supervisor of the organization
● from employees of organization
● some from daily activities

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