Digital Economy Business Survey 2021

Digital Economy Business Survey 2021
The following tables show the data presented in the Digital Economy Business Survey 2021 high level results repo
Where possible, breakdowns show results by firm size, sector, number of establishments, area, location, organisat
Some columns may not sum to 100% due to rounding, exclusion of don't knows, or multiple answers to the question.
Contents
Firmographics
Digital Connectivity
Adoption of key technologies
Productivity and Innovation
Internationalisation and E-Commerce
Cyber Resilience
Skills
Covid-19 Pandemic
Scotland's Digital Strategy:

https://www.gov.scot/publications/a-changing-nation-how-scotland-will-thrive-in-a-digital-world/
high level results report.
rea, location, organisation type, internet conneciton, use of digital technologies, number of technologies, investment in digital
s to the question.
s, investment in digital technologies, markets, e-commerce, cyber security, digital skills, annual turnover, private sector growt
er, private sector growth plans and length of time business has been operating.
Firmograhics Proportions/Means
Overlap formulae u
A1. Firstly, would you classify your organisation as ...?
Base: All businesses
Total 1-4
(z) (a)
Unweighted base 3346 1497
Weighted base 3346 1833
100% 55%
MAINLY seeking to make a profit (i.e. private sector) 3078 1732
92% 95%
cdfhl zbcdf
q
A charity or voluntary sector organisation or a social enterprise 238 85
7% 5%
agiknp
A local-government financed body - -

- -
A central government financed body - -
- -
Other (specify) 30 16
1% 1%
A2. And is your establishment...?

Total 1-4
(z) (a)
100% 55%
The only establishment in the organisation, or 2994 1743
89% 95%
cdefh zbcde
lpq f
One of a number of establishments within a larger organisation 352 90
11% 5%
agk
A3. How many people work [at/across] your organisation in Scotland?

Total 1-4
(z) (a)
100% 55%
1 149 149
4% 8%
bcdfp zbcdef
2-4 1683 1683
50% 92%
bcdef zbcdef
hlo
5-9 1066 -
32% -
acdefi
10-19 225 -
7% -
abdefg
i
20-49 103 -
3% -
abcgi
50-99 31 -
1% -
abg
100-249 22 -
1% -
ag
250 or more 13 -
* -
g
2-9 (NET) 2750 1683
82% 92%
cdefh zcde
l f
10-49 (NET) 327 -
10% -
abefgi
50-249 (NET) 53 -
2% -
abcgi
Don't know 54 -
2% -
abcgj
I2_A. Is your business a family owned business, that is one which is majority owned by members o
Total 1-4
(z) (a)
100% 55%
Yes 2363 1423
71% 78%
bcdfh zbcdf
jlq
No 952 400
28% 22%
agikm
p
Don't Know 31 9
1% 1%
g
I3. You said earlier that your site is one of a number of establishments within a larger organisation.
Base: All businesses part of a larger organisation
Total 1-4
(z) (a)
Weighted base 352 90*
100% 26%*
Fewer than 5 235 70
67% 78%
f f
5-9 32 5
9% 6%
10-19 10 1
3% 2%
20-49 7 -
2% -
50 or more 20 4
6% 4%
j
Don't know 48 10
14% 11%
cd
I5. As far as you are aware, approximately what was the final turnover of your organisation over the
S
Total 1-4
(z) (a)
100% 55%
Less than £50,000 396 337
12% 18%
bcdef zbcdef
hikn
£50,000 to £99,999 368 297
11% 16%
bcdef zbcdef
hp
£100,000 to £249,000 532 343
16% 19%
cdefh zcdef
£250,000 to £499,999 504 232
15% 13%
adefh def
iq
£500,000 to £999,999 283 76
8% 4%
af
£1 million to £4.9 million 250 45

7% 2%
agq
£5 million to £9.9 million 35 14

1% 1%
£10 million or more 27 3

1% *
abg
Don't know 684 328

20% 18%
agj
Refused 267 158
8% 9%
I6. How long has your organisation been operating?

Total 1-4
(z) (a)
100% 55%
Under 1 year 20 17
1% 1%
bj
1-3 years 74 39
2% 2%
i
Over 3 years up to and including 5 years 122 73
4% 4%
i
Over 5 years up to and including 10 years 480 253

14% 14%
defhi e
Over 10 years 2620 1445
78% 79%
mp
Don't know 31 6
1% *
ag
Proportions/Means: Columns Tested (5% risk level) - z/a/b/c/d/e/f - z/g/h - z/i/j/k/l/m/n/o/p/q
Overlap formulae used. * small base; ** very small base (under 30) ineligible for sig testing
Size of business Number of establishments
Agricult Business
5-9 10-19 20-49 50-99 100+ Single Multiple ure activiti es
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
967 199 87 28 30 2775 303 346 941
91% 89% 85% 90% 86% 93% 86% 98% 94%
d zh zjlmq lq
90 23 14 3 5 195 43 3 57
8% 10% 13% 10% 14% 7% 12% 1% 6%
a za za za zg iknp
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
9 2 2 * * 24 6 4 7
1% 1% 2% * 1% 1% 2% 1% 1%
Agricult Business
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
970 177 69 18 9 2994 - 318 902
91% 79% 67% 58% 25% 100% - 90% 90%
cdef def f f zh lpq lpq
97 47 34 13 26 - 352 35 102
9% 21% 33% 42% 75% - 100% 10% 10%
a zab zabc zabc zabcde zg k k
Agricult Business
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
- - - - - 142 8 18 58
- - - - - 5% 2% 5% 6%
p p
- - - - - 1601 82 234 540
- - - - - 53% 23% 66% 54%
zh zjklm zlop
nopq
1066 - - - - 970 97 80 294
100% - - - - 32% 27% 23% 29%
zacdef i
- 225 - - - 177 47 10 64
- 100% - - - 6% 13% 3% 6%
zabdef zg i
- - 103 - - 69 34 5 26
- - 100% - - 2% 10% 2% 3%
zabcef zg
- - - 31 - 18 13 1 7
- - - 100% - 1% 4% * 1%
zabcdf zg
- - - - 22 8 14 1 5
- - - - 63% * 4% * 1%
zabcde zg
- - - - 13 1 12 * 1
- - - - 37% * 3% * *
zabcde zg
1066 - - - - 2571 179 314 835
100% - - - - 86% 51% 89% 83%
zacdef zh zjklm l
no
- 225 103 - - 246 81 15 90
- 100% 100% - - 8% 23% 4% 9%
zabe zabef zg i
f
- - - 31 22 26 27 2 13
- - - 100% 63% 1% 8% 1% 1%
zabcd zabcd zg
f
- - - - - 9 45 3 8
- - - - - * 13% 1% 1%
zg
wned by members of the same family?
Number of
Size of business establishments
Agricult Business
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
704 131 59 22 11 2202 162 324 613
66% 58% 57% 69% 33% 74% 46% 92% 61%
cdf f f f zh zjklm l
nopq
349 93 44 9 22 777 175 28 379
33% 41% 42% 30% 65% 26% 50% 8% 38%
za zab zab zabcd zg zikmn
e op
13 1 1 * 1 15 15 2 12
1% * 1% * 3% 1% 4% 1% 1%
ac zg
larger organisation. How many different establishments does your organisation have in Scotland?
Number of
Agricult Business
(b) (c) (d) (e) (f) (g) (h) (i) (j)
69 102 83 39 129 - 550 62 147
97* 47* 34* 13** 26* -** 352 35* 102*
27%* 13%* 10%* 4%** 7%* -** 100% 10%* 29%*
79 39 27 8 6 - 235 27 78
82% 82% 80% 64% 24% - 67% 77% 77%
zf zf zf z
4 3 5 3 6 - 32 3 9
4% 6% 15% 26% 22% - 9% 8% 9%
b zabc
- 1 - 1 3 - 10 * 1
- 2% - 8% 12% - 3% 1% 1%
zabcd
2 1 - - 3 - 7 * 1
2% 2% - - 10% - 2% * 1%
zabcd
3 1 * * 3 - 20 2 1
4% 2% 1% 2% 13% - 6% 6% 1%
zbcd j
9 3 1 - 5 - 48 2 12
9% 6% 4% - 21% - 14% 7% 12%
zcd
rganisation over the last 12 months?
Number of
Agricult Business
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
48 4 2 * * 370 25 26 118
4% 2% 2% * 1% 12% 7% 7% 12%
h ikn
58 6 1 * * 358 10 32 138
5% 3% 1% 1% 1% 12% 3% 9% 14%
d zh zip
166 16 5 1 1 499 33 63 205

16% 7% 4% 2% 3% 17% 9% 18% 20%
cdef zh zkmq
237 29 4 1 - 478 27 43 156
22% 13% 4% 4% - 16% 8% 12% 16%
zacde def zh q
f
150 40 14 1 1 243 40 31 90
14% 18% 14% 5% 2% 8% 11% 9% 9%
zaef zaef zaf
100 52 37 10 5 205 46 34 66
9% 23% 36% 32% 14% 7% 13% 9% 7%
a zab zabcf zabf za zg mq
5 4 8 3 1 27 8 3 10
* 2% 8% 10% 2% 1% 2% 1% 1%
b zabc zabcf zg
1 1 5 4 9 15 12 2 3
* 1% 5% 13% 25% * 3% 1% *
zabc zabcd zabcd zg
220 57 22 9 15 557 127 78 143

21% 26% 21% 29% 44% 19% 36% 22% 14%
za a zabcd zg j
81 16 5 2 3 244 23 42 74
8% 7% 4% 5% 8% 8% 7% 12% 7%
zjlm
Number of
Agricult Business
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
1 2 - - - 17 3 - *
* 1% - - - 1% 1% - *
b
25 5 1 * * 63 11 1 21
2% 2% 1% * 1% 2% 3% * 2%
i
37 7 4 1 - 112 10 3 25
3% 3% 4% 2% - 4% 3% 1% 3%
181 28 9 1 2 449 31 11 188

17% 12% 9% 4% 7% 15% 9% 3% 19%
def e h zi
806 183 87 29 32 2337 283 336 759
76% 81% 85% 94% 92% 78% 80% 95% 76%
zb zabc zabc zjklm
nopq
16 1 1 * * 17 14 1 10
2% * 1% * 1% 1% 4% * 1%
a zg
Sector
Health/ Hotels/ Transpor t/

Construc Social restaura Manufact Communic Wholesal e/ Other
tion Work nts uring ations retail services
(k) (l) (m) (n) (o) (p) (q)
255 162 334 293 221 439 218
395 124* 272 177 310 437 276
12% 4%* 8% 5% 9% 13% 8%
393 70 245 173 293 424 192
100% 57% 90% 98% 95% 97% 70%
zjlmo lq zjlmq lq zlmq
q
2 52 24 3 14 9 75
* 42% 9% 1% 4% 2% 27%
zijkmn iknp ik zijkmnop
opq
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - - -
- 1 3 1 3 3 9
- 1% 1% * 1% 1% 3%
zjk
Sector

(k) (l) (m) (n) (o) (p) (q)
255 162 334 293 221 439 218
395 124* 272 177 310 437 276
12% 4%* 8% 5% 9% 13% 8%
380 102 250 164 282 367 230
96% 82% 92% 93% 91% 84% 83%
zijlp lpq lpq
q
14 22 22 13 28 70 46
4% 18% 8% 7% 9% 16% 17%
zijkmn zijkm zijkmn
n
Sector

(k) (l) (m) (n) (o) (p) (q)
255 162 334 293 221 439 218
395 124* 272 177 310 437 276
12% 4%* 8% 5% 9% 13% 8%
21 3 12 3 15 7 11
5% 2% 5% 2% 5% 2% 4%
193 37 143 88 119 196 134

49% 30% 53% 50% 38% 45% 49%
l lo l l l
130 39 78 56 121 169 98

33% 32% 29% 31% 39% 39% 36%
i i ij zij i
30 18 17 15 31 25 14
8% 15% 6% 9% 10% 6% 5%
i zijpq i i
13 11 9 9 15 8 5
3% 9% 3% 5% 5% 2% 2%
zijpq i
5 4 3 1 5 3 2
1% 3% 1% 1% 2% 1% 1%
i
2 4 2 2 2 3 1
* 3% 1% 1% 1% 1% 1%
zij
* 2 2 * 2 3 1
* 2% 1% * 1% 1% *
zij
323 76 221 144 240 365 232
82% 62% 81% 81% 77% 84% 84%
l l l l l l
43 29 26 25 46 33 19
11% 24% 10% 14% 15% 8% 7%
i zijkm i ipq zijpq
pq
7 7 5 4 7 6 3
2% 6% 2% 2% 2% 1% 1%
zijpq
- 6 5 1 * 22 9
- 5% 2% * * 5% 3%
zijkno zijkno jko
Sector

(k) (l) (m) (n) (o) (p) (q)
255 162 334 293 221 439 218
395 124* 272 177 310 437 276
12% 4%* 8% 5% 9% 13% 8%
322 45 215 127 224 349 145
81% 37% 79% 72% 72% 80% 52%
zjlq zjlq jlq jlq zjlq l
72 76 53 50 80 84 131
18% 61% 19% 28% 26% 19% 48%
i zijkm i ikp i i zijkmnop
nop
1 3 4 - 6 4 -
* 2% 1% - 2% 1% -
Sector

(k) (l) (m) (n) (o) (p) (q)
21 54 39 35 34 111 47
14** 22** 22** 13** 28** 70* 46**
4%** 6%** 6%** 4%** 8%** 20%* 13%**
11 10 13 9 21 42 23
79% 45% 59% 68% 76% 61% 50%
2 4 2 * 1 7 4
14% 20% 9% 3% 3% 9% 8%
1 2 - * 1 5 1
6% 8% - * 4% 7% 2%
- 2 * 2 - 2 -
- 9% * 16% - 3% -
- 1 2 - - 5 9
- 5% 9% - - 7% 20%
* 3 5 2 5 9 10
1% 14% 23% 12% 16% 13% 21%
Sector
(k) (l) (m) (n) (o) (p) (q)
255 162 334 293 221 439 218
395 124* 272 177 310 437 276
12% 4%* 8% 5% 9% 13% 8%
17 15 83 10 30 40 55
4% 12% 30% 5% 10% 9% 20%
k zijkln zijknop
op
35 12 39 15 41 25 31
9% 10% 15% 8% 13% 6% 11%
p p
47 21 33 27 41 64 30
12% 17% 12% 15% 13% 15% 11%
92 12 31 28 40 79 24
23% 9% 11% 16% 13% 18% 9%
zijlmo iq
q
43 5 16 22 21 27 27
11% 4% 6% 13% 7% 6% 10%
lmp
35 10 9 24 25 42 7
9% 8% 3% 13% 8% 10% 2%
q zjmq q mq
2 5 - 3 6 5 *
1% 4% - 2% 2% 1% *
zijkmq
4 * - 2 4 11 1
1% * - 1% 1% 2% *
zj
83 39 47 30 80 111 73
21% 32% 17% 17% 26% 25% 27%
zjmn j j j
37 5 14 16 21 32 26
9% 4% 5% 9% 7% 7% 9%
Sector

(k) (l) (m) (n) (o) (p) (q)
255 162 334 293 221 439 218
395 124* 272 177 310 437 276
12% 4%* 8% 5% 9% 13% 8%
- - 10 - - 10 -
- - 4% - - 2% -
zijkoq zij
2 3 13 3 10 19 2
* 3% 5% 2% 3% 4% 1%
ik i zikq
23 6 17 5 3 32 7
6% 5% 6% 3% 1% 7% 2%
io io ijo zijo
46 25 41 23 41 64 41
12% 20% 15% 13% 13% 15% 15%
i i i i i i i
324 87 191 144 249 305 224
82% 71% 70% 82% 80% 70% 81%
mp mp p p
- 1 1 2 6 7 3
- 1% * 1% 2% 2% 1%
Area Location
Mid- North-
Highlands Southern Central Scotlan East
Rest of and Scotland Scotlan Glasgo Highlan d and Scotlan
Scotland Islands area d w d Lothians Fife d
(a) (b) (c) (d) (e) (f) (g) (h) (i)
1586 1150 610 160 161 1150 199 279 324
2717 415 214 282 285 415 321 502 499
81% 12% 6% 8% 9% 12% 10% 15% 15%
2505 375 197 266 240 375 290 470 485
92% 90% 92% 94% 84% 90% 90% 94% 97%
e e zefgjk
190 33 15 13 42 33 30 24 13
7% 8% 7% 5% 15% 8% 9% 5% 3%
zdfhijk i i
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
21 7 2 3 2 7 1 7 2
1% 2% 1% 1% 1% 2% * 1% *
za z
Area Location
Mid- North-
(a) (b) (c) (d) (e) (f) (g) (h) (i)
1586 1150 610 160 161 1150 199 279 324
2717 415 214 282 285 415 321 502 499
81% 12% 6% 8% 9% 12% 10% 15% 15%
2429 376 189 258 248 376 263 468 448
89% 91% 88% 92% 87% 91% 82% 93% 90%
g g g g
288 38 25 23 37 38 58 34 52
11% 9% 12% 8% 13% 9% 18% 7% 10%
zdfhijk
Area Location
Mid- North-
(a) (b) (c) (d) (e) (f) (g) (h) (i)
1586 1150 610 160 161 1150 199 279 324
2717 415 214 282 285 415 321 502 499
81% 12% 6% 8% 9% 12% 10% 15% 15%
116 23 10 20 11 23 2 24 22
4% 6% 5% 7% 4% 6% 1% 5% 4%
z g zg g g
1343 221 119 127 131 221 171 283 239
49% 53% 56% 45% 46% 53% 53% 56% 48%
z za zk dk
891 115 60 97 95 115 92 144 166

33% 28% 28% 34% 33% 28% 29% 29% 33%
b
185 26 13 19 20 26 27 28 35
7% 6% 6% 7% 7% 6% 9% 6% 7%
81 15 7 8 11 15 11 14 19
3% 4% 3% 3% 4% 4% 4% 3% 4%
27 3 1 4 2 3 4 3 8
1% 1% 1% 1% 1% 1% 1% 1% 2%
19 2 1 1 2 2 3 4 5
1% * * 1% 1% * 1% 1% 1%
12 1 * 1 1 1 2 2 2
* * * * * * 1% * *
2234 336 179 223 226 336 263 426 405

82% 81% 84% 79% 79% 81% 82% 85% 81%
267 41 20 26 31 41 39 42 53
10% 10% 9% 9% 11% 10% 12% 8% 11%
46 5 2 6 4 5 7 7 13
2% 1% 1% 2% 1% 1% 2% 1% 3%
42 9 3 5 10 9 8 1 3
2% 2% 1% 2% 4% 2% 2% * 1%
hi h
Area Location
Mid- North-
(a) (b) (c) (d) (e) (f) (g) (h) (i)
1586 1150 610 160 161 1150 199 279 324
2717 415 214 282 285 415 321 502 499
81% 12% 6% 8% 9% 12% 10% 15% 15%
1865 320 178 190 148 320 205 357 369
69% 77% 83% 67% 52% 77% 64% 71% 74%
za zab e zdeg e e eg
826 92 34 86 134 92 115 142 124

30% 22% 16% 30% 47% 22% 36% 28% 25%
zbc c zdfhijk zfijk
26 2 2 6 3 2 1 3 6
1% 1% 1% 2% 1% 1% * 1% 1%
Area Location
Mid- North-
(a) (b) (c) (d) (e) (f) (g) (h) (i)
280 170 100 24 30 170 56 38 53
288 38* 25* 23** 37** 38* 58* 34** 52*
82% 11%* 7%* 7%** 11%** 11%* 17%* 10%** 15%*
193 23 19 11 26 23 43 19 35
67% 59% 76% 48% 70% 59% 74% 58% 67%
b
26 5 1 2 2 5 7 4 9
9% 14% 5% 7% 5% 14% 11% 13% 17%
j
8 1 2 1 3 1 - 2 *
3% 2% 7% 4% 7% 2% - 5% 1%
6 1 * - 1 1 1 1 1
2% 1% 1% - 2% 1% 2% 2% 2%
16 3 1 3 1 3 1 1 4
5% 8% 4% 14% 3% 8% 2% 3% 7%
40 6 2 6 5 6 6 7 3
14% 15% 7% 27% 13% 15% 10% 19% 6%
Area Location
Mid- North-
(a) (b) (c) (d) (e) (f) (g) (h) (i)
1586 1150 610 160 161 1150 199 279 324
2717 415 214 282 285 415 321 502 499
81% 12% 6% 8% 9% 12% 10% 15% 15%
318 55 22 16 18 55 45 81 62
12% 13% 10% 6% 6% 13% 14% 16% 12%
de de zdej d
299 46 23 34 30 46 31 71 36
11% 11% 11% 12% 11% 11% 10% 14% 7%
i
422 72 38 46 55 72 42 79 67
16% 17% 18% 16% 19% 17% 13% 16% 13%
425 52 28 25 41 52 46 94 72
16% 13% 13% 9% 14% 13% 14% 19% 15%
df
228 35 20 18 17 35 34 28 56
8% 8% 10% 6% 6% 8% 11% 6% 11%
h
204 27 19 25 31 27 24 18 56
8% 7% 9% 9% 11% 7% 7% 4% 11%
h h zfhj
29 4 2 1 2 4 6 1 7
1% 1% 1% * 1% 1% 2% * 1%
24 1 1 5 5 1 2 3 6
1% * * 2% 2% * 1% 1% 1%
551 93 40 78 53 93 71 85 97
20% 22% 19% 28% 19% 22% 22% 17% 19%
zhj
217 29 21 34 34 29 20 41 40
8% 7% 10% 12% 12% 7% 6% 8% 8%
k k
Area Location
Mid- North-
(a) (b) (c) (d) (e) (f) (g) (h) (i)
1586 1150 610 160 161 1150 199 279 324
2717 415 214 282 285 415 321 502 499
81% 12% 6% 8% 9% 12% 10% 15% 15%
17 2 1 6 - 2 1 1 6
1% * 1% 2% - * * * 1%
zj
58 12 4 3 1 12 6 8 15
2% 3% 2% 1% * 3% 2% 2% 3%
102 13 6 11 26 13 14 19 15
4% 3% 3% 4% 9% 3% 4% 4% 3%
zfhij j
417 45 18 32 59 45 50 82 68
15% 11% 8% 12% 21% 11% 16% 16% 14%
bc zfj f
2097 341 182 226 197 341 245 386 395
77% 82% 85% 80% 69% 82% 76% 77% 79%
za za e zek e
26 2 2 3 2 2 5 6 1
1% 1% 1% 1% 1% 1% 2% 1% *
Organisation type Internet connection Use
South of West of
Scotlan Scotlan Company Social
d d Private Charity Yes No website media
(j) (k) (l) (m) (n) (o) (a) (b)
860 213 3036 274 3271 75 2496 2468
655 388 3078 238 3246 100* 2546 2412
20% 12% 92% 7% 97% 3%* 76% 72%
595 357 3078 - 2986 92 2308 2169
91% 92% 100% - 92% 92% 91% 90%
e e zm g g
55 28 - 238 232 6 210 216

8% 7% - 100% 7% 6% 8% 9%
i i zl zcd zcdh
- - - - - - - -
- - - - - - - -
- - - - - - - -
- - - - - - - -
4 3 - - 28 2 27 27
1% 1% - - 1% 2% 1% 1%
c
South of West of
(j) (k) (l) (m) (n) (o) (a) (b)
860 213 3036 274 3271 75 2496 2468
655 388 3078 238 3246 100* 2546 2412
20% 12% 92% 7% 97% 3%* 76% 72%
584 349 2775 195 2899 95 2243 2140
89% 90% 90% 82% 89% 96% 88% 89%
g g zm efgh efgh
71 38 303 43 347 4 303 272

11% 10% 10% 18% 11% 4% 12% 11%
zl zcd
South of West of
(j) (k) (l) (m) (n) (o) (a) (b)
860 213 3036 274 3271 75 2496 2468
655 388 3078 238 3246 100* 2546 2412
20% 12% 92% 7% 97% 3%* 76% 72%
22 25 145 4 136 14 101 95
3% 6% 5% 1% 4% 14% 4% 4%
g zn g g
346 166 1587 82 1619 64 1182 1139
53% 43% 52% 34% 50% 65% 46% 47%
k zm f ef
210 147 967 90 1050 17 866 811

32% 38% 31% 38% 32% 17% 34% 34%
f zo zc z
38 32 199 23 221 4 194 183
6% 8% 6% 10% 7% 4% 8% 8%
zc zc
16 9 87 14 102 1 92 86
2% 2% 3% 6% 3% 1% 4% 4%
zc
6 1 28 3 31 - 30 26
1% * 1% 1% 1% - 1% 1%
2 2 19 3 22 - 21 20
* 1% 1% 1% 1% - 1% 1%
3 1 10 2 12 1 12 11
* * * 1% * 1% * *
557 313 2554 172 2669 81 2048 1950

85% 81% 83% 72% 82% 81% 80% 81%
zm efh efh
53 42 287 37 323 4 286 270

8% 11% 9% 15% 10% 5% 11% 11%
zl zc zc
7 3 47 6 53 - 51 47
1% 1% 2% 2% 2% - 2% 2%
z
12 4 35 19 54 - 48 40
2% 1% 1% 8% 2% - 2% 2%
zl cd cd
South of West of
(j) (k) (l) (m) (n) (o) (a) (b)
860 213 3036 274 3271 75 2496 2468
655 388 3078 238 3246 100* 2546 2412
20% 12% 92% 7% 97% 3%* 76% 72%
484 290 2338 15 2290 74 1668 1615
74% 75% 76% 6% 71% 74% 66% 67%
eg eg zm g fg
164 95 710 223 926 26 853 778

25% 25% 23% 93% 29% 26% 34% 32%
zl zcde zcd
7 2 30 1 31 - 25 19
1% 1% 1% * 1% - 1% 1%
c c
South of West of
(j) (k) (l) (m) (n) (o) (a) (b)
144 35 476 64 544 6 474 459
71* 38** 303 43** 347 4** 303 272
20%* 11%** 86% 12%** 99% 1%** 86% 77%
49 29 218 15 234 1 196 178
69% 75% 72% 34% 67% 19% 65% 66%
z
3 * 29 3 31 1 27 26
4% 1% 9% 6% 9% 19% 9% 9%
9 9
2 2 10 - 10 - 3% 3%
2% 5% 3% - 3% - d dg
3 - 6 1 7 - 7 6
4% - 2% 3% 2% - 2% 2%
3 4 9 11 19 * 18 18
4% 9% 3% 25% 6% 7% 6% 7%
11 4 31 14 45 2 44 35
16% 9% 10% 32% 13% 55% 15% 13%
ce

South of West of
(j) (k) (l) (m) (n) (o) (a) (b)
860 213 3036 274 3271 75 2496 2468
655 388 3078 238 3246 100* 2546 2412
20% 12% 92% 7% 97% 3%* 76% 72%
68 51 364 30 375 20 286 279
10% 13% 12% 13% 12% 20% 11% 12%
d fg fg
77 43 333 32 355 14 290 262

12% 11% 11% 14% 11% 14% 11% 11%
f f
122 49 478 53 515 17 396 373

19% 13% 16% 22% 16% 17% 16% 15%
zl
106 68 468 36 499 5 400 378
16% 18% 15% 15% 15% 5% 16% 16%
d d z
55 40 267 13 281 2 224 213

8% 10% 9% 6% 9% 2% 9% 9%
44 24 234 15 250 1 209 185

7% 6% 8% 6% 8% 1% 8% 8%
z
10 5 29 6 35 - 34 27
1% 1% 1% 3% 1% - 1% 1%
4 1 26 1 27 * 27 25
1% * 1% * 1% * 1% 1%
120 87 621 45 648 36 485 490

18% 22% 20% 19% 20% 36% 19% 20%
zn dg cdfg
h
49 19 258 6 261 6 195 179
8% 5% 8% 3% 8% 6% 8% 7%
zm
South of West of
(j) (k) (l) (m) (n) (o) (a) (b)
860 213 3036 274 3271 75 2496 2468
655 388 3078 238 3246 100* 2546 2412
20% 12% 92% 7% 97% 3%* 76% 72%
1 3 18 * 20 - 13 19
* 1% 1% * 1% - * 1%
adg
15 14 73 1 70 4 56 68
2% 4% 2% * 2% 4% 2% 3%
zacdg
9 15 119 3 121 1 102 107
1% 4% 4% 1% 4% 1% 4% 4%
zcg
79 65 454 23 460 20 412 417

12% 17% 15% 10% 14% 20% 16% 17%
f zc zcd
543 287 2387 208 2548 72 1941 1780
83% 74% 78% 87% 78% 72% 76% 74%
zek zl befh f
8 4 27 3 28 2 23 20
1% 1% 1% 1% 1% 2% 1% 1%
Use of digital technologies Number of tec
Mobile
interne t Busines s functio n, Remote
and technol Cloud Data managem ent or working Artific ial
iges computi ng analyti cs efficie ncy softwar e softwar e intelli gence None
(c) (d) (e) (f) (g) (h) (i)
2698 2382 1410 689 1988 516 60
2782 2406 1329 665 1898 457 62*
83% 72% 40% 20% 57% 14% 2%*
2578 2216 1207 618 1669 424 58
93% 92% 91% 93% 88% 93% 94%
zabe abg g bg g
g
183 171 109 44 205 26 4
7% 7% 8% 7% 11% 6% 6%
ch zabcd
efh
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - - -
21 19 12 3 23 7 -
1% 1% 1% * 1% 1% -
cd

Mobile
(c) (d) (e) (f) (g) (h) (i)
2698 2382 1410 689 1988 516 60
2782 2406 1329 665 1898 457 62*
83% 72% 40% 20% 57% 14% 2%*
2495 2158 1142 555 1638 379 62
90% 90% 86% 84% 86% 83% 99%
aefg aefg lm
h h
287 247 187 109 259 78 *
10% 10% 14% 16% 14% 17% 1%
zabc zabc zabc zabcd
d d d
Mobile
(c) (d) (e) (f) (g) (h) (i)
2698 2382 1410 689 1988 516 60
2782 2406 1329 665 1898 457 62*
83% 72% 40% 20% 57% 14% 2%*
133 103 55 22 58 17 5
5% 4% 4% 3% 3% 4% 8%
abg g g m
1403 1148 584 274 891 198 41
50% 48% 44% 41% 47% 43% 66%
abde ef ef lm
fgh
889 820 450 226 624 141 14
32% 34% 34% 34% 33% 31% 22%
zc
185 176 106 72 162 46 *
7% 7% 8% 11% 9% 10% 1%
zabcd zcd zc
e
83 82 61 33 79 28 2
3% 3% 5% 5% 4% 6% 3%
zcd zc zc zabcd
26 25 17 14 23 6 -
1% 1% 1% 2% 1% 1% -
zc
19 16 15 6 19 5 -
1% 1% 1% 1% 1% 1% -
z z
10 9 9 7 10 6 -
* * 1% 1% 1% 1% -
zcd zcd
2292 1967 1034 500 1515 339 55
82% 82% 78% 75% 80% 74% 88%
abef efgh fh
gh
269 258 168 105 240 75 2
10% 11% 13% 16% 13% 16% 4%
zc zcd zabc zabc zabcd
deg d e
45 42 33 20 42 10 -
2% 2% 2% 3% 2% 2% -
zc zcd zc
34 27 30 10 32 10 -
1% 1% 2% 2% 2% 2% -
cd cd
Mobile
(c) (d) (e) (f) (g) (h) (i)
2698 2382 1410 689 1988 516 60
2782 2406 1329 665 1898 457 62*
83% 72% 40% 20% 57% 14% 2%*
1988 1656 911 411 1161 315 51
71% 69% 69% 62% 61% 69% 82%
abde abfg afg fg m
fg
780 733 404 248 715 140 11
28% 30% 30% 37% 38% 31% 18%
zc zbcd zabc
eh deh
14 16 14 6 21 1 -
* 1% 1% 1% 1% * -
c cd
Mobile
(c) (d) (e) (f) (g) (h) (i)
440 393 320 187 416 145 1
287 247 187 109* 259 78* ***
82% 70% 53% 31%* 74% 22%* ***
196 171 122 73 174 48 *
68% 69% 65% 66% 67% 61% 100%
a
29 25 18 13 23 9 -
10% 10% 9% 12% 9% 11% -
8 4 8 2 5 4 -
3% 2% 4% 2% 2% 6% -
dg d
5 5 6 3 6 4 -
2% 2% 3% 3% 2% 6% -
zc
17 11 15 7 18 6 -
6% 5% 8% 6% 7% 8% -
d d
32 30 19 11 33 6 -
11% 12% 10% 10% 13% 8% -

Mobile
(c) (d) (e) (f) (g) (h) (i)
2698 2382 1410 689 1988 516 60
2782 2406 1329 665 1898 457 62*
83% 72% 40% 20% 57% 14% 2%*
321 264 138 49 167 46 11
12% 11% 10% 7% 9% 10% 17%
fg fg f m
318 260 148 53 213 43 7

11% 11% 11% 8% 11% 9% 11%
f f f f
457 396 192 108 321 63 11

16% 16% 14% 16% 17% 14% 17%
e
435 385 206 104 306 75 4
16% 16% 16% 16% 16% 16% 6%
244 228 129 77 207 53 -

9% 9% 10% 12% 11% 12% -
z zabc zabc z
d
220 209 128 87 193 54 1
8% 9% 10% 13% 10% 12% 1%
zb zbc zabc zabc zabc
deg d
32 33 19 20 32 11 *
1% 1% 1% 3% 2% 2% *
z zabcd zbc zb
e
26 23 20 20 24 11 -
1% 1% 1% 3% 1% 2% -
z zabcd z zabcd
eg
495 422 243 104 303 72 24
18% 18% 18% 16% 16% 16% 39%
g g g zklm
234 185 106 43 132 29 5
8% 8% 8% 7% 7% 6% 8%
bg
Mobile
(c) (d) (e) (f) (g) (h) (i)
2698 2382 1410 689 1988 516 60
2782 2406 1329 665 1898 457 62*
83% 72% 40% 20% 57% 14% 2%*
16 11 17 6 9 1 -
1% * 1% 1% * * -
zacdg
58 53 38 21 32 16 *
2% 2% 3% 3% 2% 3% 1%
g g g
98 91 71 45 64 27 -
4% 4% 5% 7% 3% 6% -
zacdg zabcd zcg
g
415 378 239 126 307 88 -
15% 16% 18% 19% 16% 19% -
z zcd zc z zc
2178 1855 953 460 1469 323 60
78% 77% 72% 69% 77% 71% 96%
abef befh befh zklm
h
18 18 10 7 17 1 2
1% 1% 1% 1% 1% * 3%
Number of technologies Investment in digital technologies Markets
Unchang Decreas Rest of

1 or 2 3 or 4 5 or 6 7 or 8 Increas ed ed ed Scotlan d UK
(j) (k) (l) (m) (n) (o) (p) (q) (r)
555 1087 1140 504 1607 1588 67 3261 1756
569 1097 1142 475 1513 1682 67* 3250 1680
17% 33% 34% 14% 45% 50% 2%* 97% 50%
547 1032 1001 440 1336 1596 66 2989 1610
96% 94% 88% 93% 88% 95% 98% 92% 96%
zl zl l zn zq
17 58 130 30 161 73 2 231 59

3% 5% 11% 6% 11% 4% 2% 7% 4%
zjkm zo rst
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
5 8 11 6 16 13 - 29 11
1% 1% 1% 1% 1% 1% - 1% 1%

(j) (k) (l) (m) (n) (o) (p) (q) (r)
555 1087 1140 504 1607 1588 67 3261 1756
569 1097 1142 475 1513 1682 67* 3250 1680
17% 33% 34% 14% 45% 50% 2%* 97% 50%
529 1003 1000 402 1330 1556 63 2914 1475
93% 91% 88% 85% 88% 93% 94% 90% 88%
zlm lm zn rst
40 95 143 74 183 126 4 336 205

7% 9% 12% 15% 12% 7% 6% 10% 12%
ijk zijk zo zq

(j) (k) (l) (m) (n) (o) (p) (q) (r)
555 1087 1140 504 1607 1588 67 3261 1756
569 1097 1142 475 1513 1682 67* 3250 1680
17% 33% 34% 14% 45% 50% 2%* 97% 50%
29 54 52 10 46 93 8 133 78
5% 5% 5% 2% 3% 6% 11% 4% 5%
zn n
340 590 528 184 675 958 33 1633 833
60% 54% 46% 39% 45% 57% 48% 50% 50%
zlm zlm m zn
152 349 375 175 527 485 23 1047 534

27% 32% 33% 37% 35% 29% 34% 32% 32%
j zo
24 56 92 52 129 89 4 220 123
4% 5% 8% 11% 9% 5% 6% 7% 7%
j zjk zo
5 23 50 24 70 29 1 102 55
1% 2% 4% 5% 5% 2% 1% 3% 3%
zjk jk zo
2 8 12 9 21 9 - 31 18
* 1% 1% 2% 1% 1% - 1% 1%
1 4 12 6 15 4 - 21 11
* * 1% 1% 1% * - 1% 1%
o
1 3 3 6 9 2 - 12 10
* * * 1% 1% * - * 1%
z
493 940 903 359 1203 1443 55 2680 1366
87% 86% 79% 76% 79% 86% 82% 82% 81%
zlm zlm zn
29 79 141 75 199 117 5 322 177

5% 7% 12% 16% 13% 7% 7% 10% 11%
zjk zjk zo
2 12 24 15 36 13 - 52 29
* 1% 2% 3% 2% 1% - 2% 2%
zjk zo
16 9 19 10 21 13 - 51 20
3% 1% 2% 2% 1% 1% - 2% 1%
k

(j) (k) (l) (m) (n) (o) (p) (q) (r)
555 1087 1140 504 1607 1588 67 3261 1756
569 1097 1142 475 1513 1682 67* 3250 1680
17% 33% 34% 14% 45% 50% 2%* 97% 50%
476 810 740 286 995 1271 47 2296 1154
84% 74% 65% 60% 66% 76% 70% 71% 69%
zklm zlm zn
85 277 389 189 506 398 20 926 513

15% 25% 34% 40% 33% 24% 30% 28% 31%
j zjk zijk zo zq
8 10 13 * 12 13 - 28 13
1% 1% 1% * 1% 1% - 1% 1%

(j) (k) (l) (m) (n) (o) (p) (q) (r)
51 135 219 144 317 183 7 529 339
40** 95* 143 74* 183 126* 4** 336 205
11%** 27%* 41% 21%* 52% 36%* 1%** 96% 58%
27 64 98 45 122 97 2 224 143
66% 68% 69% 62% 67% 77% 45% 67% 70%
z
3 7 14 9 15 12 - 32 17
8% 7% 10% 12% 8% 9% - 10% 8%
2 1 6 1 3 3 - 9 6
4% 1% 4% 2% 2% 2% - 3% 3%
- 2 1 4 7 * - 7 6
- 2% 1% 5% 4% * - 2% 3%
1 3 12 4 12 5 - 19 9
3% 3% 8% 5% 6% 4% - 6% 4%
8 18 12 10 24 10 2 44 25
19% 19% 8% 14% 13% 8% 55% 13% 12%

(j) (k) (l) (m) (n) (o) (p) (q) (r)
555 1087 1140 504 1607 1588 67 3261 1756
569 1097 1142 475 1513 1682 67* 3250 1680
17% 33% 34% 14% 45% 50% 2%* 97% 50%
74 161 120 29 136 240 19 382 177
13% 15% 11% 6% 9% 14% 29% 12% 11%
m zlm m zn zno
66 121 128 46 154 208 3 360 184

12% 11% 11% 10% 10% 12% 5% 11% 11%
101 152 199 69 253 265 9 516 273

18% 14% 17% 14% 17% 16% 14% 16% 16%
58 171 196 75 238 252 13 488 258

10% 16% 17% 16% 16% 15% 20% 15% 15%
j j j
36 85 94 67 162 113 8 277 187

6% 8% 8% 14% 11% 7% 12% 9% 11%
zijk zo zq
l
19 74 93 64 148 100 1 244 152
3% 7% 8% 13% 10% 6% 2% 8% 9%
j j zijk zo zq
l
1 3 15 16 24 11 - 34 26
* * 1% 3% 2% 1% - 1% 2%
k zjk zq
* 3 7 17 22 5 * 26 25
* * 1% 4% 1% * * 1% 1%
zjkl zo zq
165 226 208 62 261 351 7 663 260

29% 21% 18% 13% 17% 21% 10% 20% 15%
zklm m rst
48 102 82 31 116 138 6 258 139
8% 9% 7% 7% 8% 8% 8% 8% 8%

(j) (k) (l) (m) (n) (o) (p) (q) (r)
555 1087 1140 504 1607 1588 67 3261 1756
569 1097 1142 475 1513 1682 67* 3250 1680
17% 33% 34% 14% 45% 50% 2%* 97% 50%
1 7 7 4 6 6 * 20 7
* 1% 1% 1% * * 1% 1% *
15 21 20 18 31 36 * 71 38
3% 2% 2% 4% 2% 2% * 2% 2%
11 36 48 27 62 59 1 117 67
2% 3% 4% 6% 4% 4% 1% 4% 4%
j
45 134 201 100 229 236 10 465 249

8% 12% 18% 21% 15% 14% 16% 14% 15%
i zijk zijk
490 890 859 321 1170 1340 56 2552 1312
86% 81% 75% 68% 77% 80% 82% 79% 78%
zlm lm m
7 10 7 4 16 4 - 26 8
1% 1% 1% 1% 1% * - 1% *
o s s
Markets E-commerce Cyber security Digital skills
Outside Not well
Outside UK, Equipped equipped Equipped to meet
UK, within outside against cyber against cyber digital technolo gy
EU EU Yes No threats threats needs
(s) (t) (a) (b) (c) (d) (e)
883 756 1244 1936 2762 482 2546
806 685 1180 2034 2754 479 2585
24% 20% 35% 61% 82% 14% 77%
770 649 1111 1848 2524 449 2370
95% 95% 94% 91% 92% 94% 92%
zq zq zb
28 30 63 166 202 29 190

4% 4% 5% 8% 7% 6% 7%
a
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - - -
8 6 6 20 28 2 25
1% 1% * 1% 1% * 1%

Outside Not well
(s) (t) (a) (b) (c) (d) (e)
883 756 1244 1936 2762 482 2546
806 685 1180 2034 2754 479 2585
24% 20% 35% 61% 82% 14% 77%
692 592 1057 1852 2459 447 2305
86% 86% 90% 91% 89% 93% 89%
z z
114 94 123 182 295 32 280

14% 14% 10% 9% 11% 7% 11%
zq zq
Outside Not well

(s) (t) (a) (b) (c) (d) (e)
883 756 1244 1936 2762 482 2546
806 685 1180 2034 2754 479 2585
24% 20% 35% 61% 82% 14% 77%
39 29 57 92 107 29 110
5% 4% 5% 5% 4% 6% 4%
403 349 579 1058 1351 278 1285

50% 51% 49% 52% 49% 58% 50%
zc
241 200 388 641 896 144 822

30% 29% 33% 32% 33% 30% 32%
61 57 86 127 205 14 186

8% 8% 7% 6% 7% 3% 7%
zd
30 25 36 56 95 6 86
4% 4% 3% 3% 3% 1% 3%
8 5 11 18 29 2 24
1% 1% 1% 1% 1% * 1%
6 5 8 10 20 1 18
1% 1% 1% 1% 1% * 1%
5 4 4 5 10 1 10
1% 1% * * * * *
644 549 967 1698 2247 422 2107

80% 80% 82% 84% 82% 88% 81%
zc
91 83 122 183 301 20 272
11% 12% 10% 9% 11% 4% 11%
zd
15 10 19 29 49 3 42
2% 1% 2% 1% 2% 1% 2%
12 11 10 27 40 4 44
1% 2% 1% 1% 1% 1% 2%
Outside Not well

(s) (t) (a) (b) (c) (d) (e)
883 756 1244 1936 2762 482 2546
806 685 1180 2034 2754 479 2585
24% 20% 35% 61% 82% 14% 77%
557 461 872 1423 1899 386 1765
69% 67% 74% 70% 69% 81% 68%
z zc
242 213 304 595 830 93 798

30% 31% 26% 29% 30% 19% 31%
zd zf
7 11 4 16 25 * 22
1% 2% * 1% 1% * 1%
rs
Outside Not well

(s) (t) (a) (b) (c) (d) (e)
174 144 208 261 470 50 433
114* 94* 123* 182 295 32** 280
32%* 27%* 35%* 52% 84% 9%** 80%
79 63 84 125 199 23 183
70% 67% 68% 69% 68% 72% 65%
8 8 15 15 29 3 25
7% 9% 12% 8% 10% 8% 9%
3 3 3 4 10 * 9
3% 3% 2% 2% 3% 1% 3%
4 2 3 3 7 - 7
3% 2% 3% 2% 2% - 2%
7 6 3 16 18 1 19
6% 7% 2% 9% 6% 3% 7%
13 12 15 20 31 5 37
11% 13% 12% 11% 11% 16% 13%

Outside Not well
(s) (t) (a) (b) (c) (d) (e)
883 756 1244 1936 2762 482 2546
806 685 1180 2034 2754 479 2585
24% 20% 35% 61% 82% 14% 77%
107 106 156 239 318 69 281
13% 15% 13% 12% 12% 14% 11%
r zqr
82 70 145 223 294 70 266

10% 10% 12% 11% 11% 15% 10%
131 105 202 324 419 99 412

16% 15% 17% 16% 15% 21% 16%
zc
116 92 167 328 419 78 397
14% 13% 14% 16% 15% 16% 15%
79 62 101 175 232 43 219

10% 9% 9% 9% 8% 9% 8%
83 66 96 147 230 13 210

10% 10% 8% 7% 8% 3% 8%
zq zd
14 14 17 17 31 4 28
2% 2% 1% 1% 1% 1% 1%
zq
17 15 13 12 26 1 25
2% 2% 1% 1% 1% * 1%
zq zq
120 111 188 411 558 80 545

15% 16% 16% 20% 20% 17% 21%
a f
56 45 96 157 227 23 202
7% 7% 8% 8% 8% 5% 8%
Outside Not well

(s) (t) (a) (b) (c) (d) (e)
883 756 1244 1936 2762 482 2546
806 685 1180 2034 2754 479 2585
24% 20% 35% 61% 82% 14% 77%
7 7 8 11 14 6 11
1% 1% 1% 1% * 1% *
13 16 32 38 61 9 62
2% 2% 3% 2% 2% 2% 2%
24 23 66 55 105 11 97
3% 3% 6% 3% 4% 2% 4%
zb
123 107 177 293 431 33 409

15% 16% 15% 14% 16% 7% 16%
zd zf
638 530 892 1620 2118 419 1990
79% 77% 76% 80% 77% 87% 77%
zc
1 3 4 17 24 1 16
* * * 1% 1% * 1%
Digital skills Annual turnover Private sector growth plan
Not equipped to
meet digital Less than £50,000- £100,000- £250,000- Over £1
technolo gy needs £50,000 £99,999 £249,999 £999,999 million Growth
(f) (g) (h) (i) (j) (k) (l)
568 353 297 467 717 497 1502
505 396 368 532 787 312 1518
15% 12% 11% 16% 24% 9% 45%
467 364 333 478 735 288 1518
92% 92% 90% 90% 93% 92% 100%
z
37 30 32 53 49 23 -
7% 8% 9% 10% 6% 7% -
- - - - - - -
- - - - - - -
- - - - - - -
- - - - - - -
1 2 3 1 3 1 -
* * 1% * * * -
Not equipped to
(f) (g) (h) (i) (j) (k) (l)
568 353 297 467 717 497 1502
505 396 368 532 787 312 1518
15% 12% 11% 16% 24% 9% 45%
456 370 358 499 720 246 1356
90% 94% 97% 94% 91% 79% 89%
zk zjk zk k
49 25 10 33 67 66 162
10% 6% 3% 6% 9% 21% 11%
h zghij m
Not equipped to
(f) (g) (h) (i) (j) (k) (l)
568 353 297 467 717 497 1502
505 396 368 532 787 312 1518
15% 12% 11% 16% 24% 9% 45%
22 60 23 20 10 1 70
4% 15% 6% 4% 1% * 5%
zhijk jk jk
266 276 275 323 298 61 693
53% 70% 75% 61% 38% 20% 46%
zijk zijk zjk k
166 48 58 166 387 107 523

33% 12% 16% 31% 49% 34% 34%
gh zghik gh zmn
23 4 6 16 68 57 123
5% 1% 2% 3% 9% 18% 8%
ghi zghij zn
14 2 1 5 18 50 54
3% 1% * 1% 2% 16% 4%
zghij
7 * * 1 3 17 19
1% * * * * 5% 1%
zghij
3 * - 1 1 10 11
1% * - * * 3% 1%
zghij
1 * * * * 4 6
* * * * * 1% *
zij
432 324 332 489 685 168 1216
86% 82% 90% 92% 87% 54% 80%
k zgk zgjk zk
37 7 7 20 87 107 177
7% 2% 2% 4% 11% 34% 12%
ghi zghij zmn
9 * * 2 3 27 30
2% * * * * 9% 2%
zghij
3 4 6 1 2 5 19
1% 1% 2% * * 2% 1%
ij m
Not equipped to
(f) (g) (h) (i) (j) (k) (l)
568 353 297 467 717 497 1502
505 396 368 532 787 312 1518
15% 12% 11% 16% 24% 9% 45%
402 334 268 357 552 182 1110
80% 84% 73% 67% 70% 58% 73%
ze zhijk k k k z
102 62 101 175 229 131 397

20% 16% 27% 33% 29% 42% 26%
g g g zghij m
1 - - - 6 - 12
* - - - 1% - 1%
Not equipped to
(f) (g) (h) (i) (j) (k) (l)
83 22 11 35 82 144 263
49* 25** 10** 33** 67* 66* 162
14%* 7%** 3%** 9%** 19%* 19%* 46%
38 18 10 24 55 47 117
77% 72% 97% 71% 82% 71% 72%
z
6 3 - 5 2 10 13
13% 10% - 16% 4% 15% 8%
j
1 - - * 1 * 5
2% - - 1% 2% * 3%
* - - - 1 2 5
1% - - - 1% 3% 3%
1 1 * 3 1 2 5
2% 5% 3% 9% 1% 2% 3%
3 3 - 1 7 5 17
5% 14% - 3% 11% 8% 10%

Not equipped to
(f) (g) (h) (i) (j) (k) (l)
568 353 297 467 717 497 1502
505 396 368 532 787 312 1518
15% 12% 11% 16% 24% 9% 45%
80 396 - - - - 165
16% 100% - - - - 11%
ze zhijk
75 - 368 - - - 137
15% - 100% - - - 9%
ze zgijk
96 - - 532 - - 219
19% - - 100% - - 14%
zghjk
72 - - - 504 - 258
14% - - - 64% - 17%
zghik z
53 - - - 283 - 178
10% - - - 36% - 12%
zghik zmn
29 - - - - 250 145
6% - - - - 80% 10%
zghij zm
7 - - - - 35 16
1% - - - - 11% 1%
zghij
2 - - - - 27 19
* - - - - 9% 1%
zghij
63 - - - - - 286
13% - - - - - 19%
29 - - - - - 95
6% - - - - - 6%
Not equipped to
(f) (g) (h) (i) (j) (k) (l)
568 353 297 467 717 497 1502
505 396 368 532 787 312 1518
15% 12% 11% 16% 24% 9% 45%
8 5 1 3 * - 16
2% 1% * 1% * - 1%
ze j
9 9 15 15 13 3 56
2% 2% 4% 3% 2% 1% 4%
zmn
13 27 5 22 32 8 86
3% 7% 1% 4% 4% 2% 6%
zhk zm
40 80 63 59 127 42 292
8% 20% 17% 11% 16% 13% 19%
zi zmn
435 272 284 433 615 259 1066
86% 69% 77% 81% 78% 83% 70%
ze g g g
1 3 - - - - 4
* 1% - - - - *
Private sector growth plans Length of time business has been operating
Remain Under 1 5 to 10 Over 10

the same Smaller year 1 to 5 years years years
(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
1157 269 18 192 454 2387
100% 100% 93% 98% 94% 91%
z z zr
- - * 4 23 208
- - 2% 2% 5% 8%
zp
- - - - - -
- - - - - -
- - - - - -
- - - - - -
- - 1 - 3 25
- - 5% - 1% 1%

(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
1072 248 17 174 449 2337
93% 92% 87% 89% 94% 89%
zl zr
85 20 3 21 31 283
7% 8% 13% 11% 6% 11%
q

(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
34 33 4 16 21 106
3% 12% 19% 8% 4% 4%
zlm
687 159 13 96 232 1338
59% 59% 67% 49% 48% 51%
zl zl
331 64 1 62 181 806

29% 24% 3% 32% 38% 31%
zr
64 5 2 11 28 183
6% 2% 11% 6% 6% 7%
23 5 - 6 9 87
2% 2% - 3% 2% 3%
8 1 - 1 1 29
1% * - * * 1%
5 * - - 1 20
* * - - * 1%
2 * - * 1 11
* * - * * *
1018 224 14 158 413 2145

88% 83% 71% 81% 86% 82%
zl
87 10 2 17 37 270
8% 4% 11% 9% 8% 10%
13 1 - 1 2 50
1% 1% - * 1% 2%
z
3 - - 3 6 38
* - - 2% 1% 1%

(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
925 216 14 147 321 1876
80% 81% 69% 75% 67% 72%
zl z
229 52 6 45 159 729

20% 19% 31% 23% 33% 28%
3 - - 3 1 15
* - - 2% * 1%

(m) (n) (o) (p) (q) (r)
145 23 1 24 43 471
85* 20** 3** 21** 31** 283
24%* 6%** 1%** 6%** 9%** 80%
67 16 3 15 22 192
78% 78% 100% 69% 69% 68%
z
10 2 - - 6 23
11% 9% - - 21% 8%
1 - - 1 1 8
1% - - 5% 4% 3%
1 - - - 1 6
1% - - - 4% 2%
4 - - * * 19
4% - - * 1% 7%
z
3 3 - 6 * 34
3% 13% - 26% 1% 12%
(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
115 56 5 37 80 272
10% 21% 24% 19% 17% 10%
zlm zr zr
145 42 1 20 63 284
13% 16% 7% 10% 13% 11%
l l
206 45 3 37 59 433
18% 17% 15% 19% 12% 17%
169 35 * 34 96 375
15% 13% 2% 17% 20% 14%
zr
78 8 - 12 31 240
7% 3% - 6% 6% 9%
z
70 17 - 8 40 203
6% 6% - 4% 8% 8%
10 3 - 3 * 32
1% 1% - 2% * 1%
6 * - * 2 25
1% * - * * 1%
252 35 10 43 75 538
22% 13% 50% 22% 16% 21%
n
107 27 * 3 34 220
9% 10% 2% 2% 7% 8%
l p

(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
3 - 20 - - -
* - 100% - - -
13 1 - 74 - -
1% * - 38% - -
zqr
21 7 - 122 - -
2% 3% - 62% - -
zqr
123 21 - - 480 -
11% 8% - - 100% -
zpr
994 240 - - - 2620
86% 89% - - - 100%
zl zl zpq
3 - - - - -
* - - - - -
Digital connectivity Proportions/Means: Columns Tested
Overlap formulae used. * small base
B1. Does your organisation currently have an internet connection?

Size o
Total 1-4 5-9

(z) (a) (b)
Unweighted base 3346 1497 769
Weighted base 3346 1833 1066
100% 55% 32%
Yes 3246 1755 1050
97% 96% 98%
ao a
No 100 78 17
3% 4% 2%
b zbcd
B2. As far as you are aware, how likely is your organisation to get an internet connection, if it we
Base: Businesses without internet connection
Size o
Total 1-4 5-9

(z) (a) (b)
Weighted base 100* 78* 17**
100%* 78%* 17%**
Very likely 8 1 5
8% 2% 30%
ag
Fairly likely 11 5 5
11% 6% 32%
Neither likely nor unlikely 1 1 -
1% 2% -
Fairly unlikely 9 5 2
9% 7% 15%
Very unlikely 65 59 4
65% 76% 24%
z
Likely (NET) 19 6 10
19% 8% 61%
a
Unlikely (NET) 74 65 6
74% 83% 39%
z
Don't know 6 6 -
6% 7% -
B3. Why are you unlikely to consider getting an internet connection?

Base: Businesses unlikely to get internet connection
Size o
Total 1-4 5-9

(z) (a) (b)
Weighted base 74* 65** 6**
100%* 88%** 9%**
We have no business need 57 50 6
78% 78% 88%
Set up costs / cost of connection 9 9 -
12% 13% -
Lack of broadband / lack of available connection 5 4 -

7% 6% -
Can't afford to 4 3 1
5% 5% 8%
Running / monthly costs 4 3 *
5% 5% 4%
Security / data protection concerns 3 3 -
4% 4% -
Other 4 4 -
6% 6% -
Don't know - - -
- - -
B4. Here is a list of types of broadband connection. Please can you tell me which types of conne
Base: Businesses with internet connection
Size o
Total 1-4 5-9

(z) (a) (b)
100% 54% 32%
ADSL delivered through phone line 923 534 268
28% 30% 25%
cj c
Broadband via cable 916 478 319

28% 27% 30%
Fibre optic: Fibre to the Cabinet (FTTC) 548 293 175

17% 17% 17%
ip
Fibre optic: Fibre to the Premises (FTTP) 540 271 190

17% 15% 18%
i
Leased line 361 167 113

11% 10% 11%
aimq
Fixed Wireless Access (FWA) 353 187 104
11% 11% 10%
m
Satellite 114 69 35
4% 4% 3%
dj d
Connection via mobile 35 23 12
1% 1% 1%
c
4G 35 26 7
1% 1% 1%
Fibre optic unspecified 25 11 11

1% 1% 1%
Named provider type unspecified 22 13 6

1% 1% 1%
j
Router 17 12 5
1% 1% *
Connection via phoneline 13 8 4

* * *
Radio 7 4 2
* * *
NA - No broadband connection 6 4 1
* * *
Don't know 304 116 122

9% 7% 12%
agij za
B5. What is the 'up-to' download speed that your organisation's Internet Service provider claims
Size o
Total 1-4 5-9

(z) (a) (b)
100% 54% 32%
Up to 2 Mbit/s 76 50 22
2% 3% 2%
cj
Between 3 and 10 Mbit/s 199 139 42

6% 8% 4%
bfq zbf
Between 11 and 23 Mbit/s 179 113 45

6% 6% 4%
f
Between 24 to 29 Mbit/s 53 34 13
2% 2% 1%
Between 30 Mbit/s and 1 Gbit/s 696 401 208

21% 23% 20%
il
Over 1 Gbit/s 91 66 14
3% 4% 1%
bdi zbd
I know it is at least 24 Mbit/s 12 6 4
* * *
I know it is at least 30 Mbit/s 69 40 19

2% 2% 2%
i
Don't know 1869 905 683
58% 52% 65%
aij za
B6. As far you are aware, how likely are you to improve your organisation's internet connection
Size o
Total 1-4 5-9

(z) (a) (b)
100% 54% 32%
Very likely 392 230 109
12% 13% 10%
o
Fairly likely 329 179 107

10% 10% 10%
k
Neither likely nor unlikely 278 135 100

9% 8% 9%
Fairly unlikely 704 380 227

22% 22% 22%
Very unlikely 1435 792 464

44% 45% 44%
efhi ef ef
Likely (NET) 722 410 216
22% 23% 21%
ko
Unlikely (NET) 2138 1172 691

66% 67% 66%
defhi def e
Don't know 108 38 44

3% 2% 4%
agj a
B7. In what way(s), could your organisation benefit from acquiring/improving an internet connec
Base: Businesses planning on getting/improving their internet connection
Size o
Total 1-4 5-9

(z) (a) (b)
100% 56% 30%
Increased efficiencies 384 222 111
52% 53% 49%
Increased productivity 241 134 78
33% 32% 34%
More reliable service for customers 219 129 60

30% 31% 27%
i
Set up/ improve online presence (company
website, social media) 84 49 27
11% 12% 12%
Remote working capability 76 43 24

10% 10% 10%
Improved sales, turnover and/or profits 59 35 20

8% 8% 9%
Set up/ improve E-Commerce 35 16 16

5% 4% 7%
Increased competitiveness 24 15 6
3% 4% 3%
Reduced costs 19 13 4
3% 3% 2%
Other 182 107 52
25% 26% 23%
Don't know 46 25 17
6% 6% 8%
Means: Columns Tested (5% risk level) - z/a/b/c/d/e/f - z/g/h - z/i/j/k/l/m/n/o/p/q
ulae used. * small base; ** very small base (under 30) ineligible for sig testing
Number of
10-19 20-49 50-99 100+ Single Multiple

(c) (d) (e) (f) (g) (h)
513 255 98 158 2796 550
225 103 31* 34* 2994 352
7% 3% 1%* 1%* 89% 11%
221 102 31 34 2899 347
98% 99% 100% 98% 97% 99%
a a
4 1 - 1 95 4
2% 1% - 2% 3% 1%
rnet connection, if it were available, in the next 12 months?
Number of
10-19 20-49 50-99 100+ Single Multiple

(c) (d) (e) (f) (g) (h)
6 2 - 3 69 6
4** 1** -** 1** 95* 4**
4%** 1%** -** 1%** 96%* 4%**
2 - - - 5 3
41% - - - 5% 68%
1 * - - 11 -
17% 17% - - 11% -
- - - - 1 -
- - - - 1% -
1 - - * 8 1
22% - - 48% 8% 25%
1 1 - * 65 *
20% 83% - 49% 68% 6%
2 * - - 16 3
58% 17% - - 17% 68%
2 1 - 1 73 1
42% 83% - 97% 76% 32%
- - - * 6 *
- - - 3% 6% *
Number of
10-19 20-49 50-99 100+ Single Multiple

(c) (d) (e) (f) (g) (h)
2 1 - 2 49 3
2** 1** -** 1** 73* 1**
2%** 1%** -** 1%** 98%* 2%**
1 1 - - 57 1
47% 100% - - 78% 60%
- - - - 9 -
- - - - 12% -
1 - - - 5 -
53% - - - 7% -
- - - - 4 -
- - - - 6% -
- - - * 3 *
- - - 49% 5% 20%
- - - * 3 *
- - - 51% 3% 20%
- - - - 4 -
- - - - 6% -
- - - - - -
- - - - - -
e which types of connection your organisation currently has?
Number of
10-19 20-49 50-99 100+ Single Multiple

(c) (d) (e) (f) (g) (h)
507 253 98 155 2727 544
221 102 31* 34* 2899 347
7% 3% 1%* 1%* 89% 11%
53 27 10 8 815 107
24% 27% 31% 25% 28% 31%
59 27 10 11 810 106
27% 27% 33% 33% 28% 31%
43 18 9 7 489 59
19% 18% 27% 22% 17% 17%
zab
40 24 7 7 480 60
18% 23% 24% 20% 17% 17%
za
37 21 11 8 323 38
17% 20% 36% 24% 11% 11%
zab zab zabcd zab
32 15 6 6 310 43
14% 15% 19% 19% 11% 12%
zb zab zab
6 1 1 1 107 7
3% 1% 5% 2% 4% 2%
d
* * - - 33 2
* * - - 1% 1%
* * - 1 29 5
* * - 2% 1% 2%
c
2 * 1 - 23 2
1% * 3% - 1% 1%
* 1 1 - 21 1
* 1% 4% - 1% *
zabc
- - * - 17 *
- - 2% - 1% *
c
* - - - 10 3
* - - - * 1%
1 - - - 6 1
* - - - * *
- - - - 6 -
- - - - * -
22 15 2 7 252 52
10% 15% 5% 21% 9% 15%
a zae zabce zg
Service provider claims to provide?
Number of
10-19 20-49 50-99 100+ Single Multiple

(c) (d) (e) (f) (g) (h)
507 253 98 155 2727 544
221 102 31* 34* 2899 347
7% 3% 1%* 1%* 89% 11%
2 1 * * 68 7
1% 1% 1% 1% 2% 2%
11 4 1 * 184 16
5% 4% 5% 1% 6% 5%
10 5 1 * 164 15
4% 5% 2% 1% 6% 4%
5 1 * * 47 6
2% 1% 2% * 2% 2%
51 22 7 7 637 60
23% 21% 22% 20% 22% 17%
4 * 2 2 78 13
2% * 8% 6% 3% 4%
zbcd bd
1 1 - - 11 1
1% 1% - - * *
5 3 1 2 61 8
2% 3% 2% 5% 2% 2%
131 65 19 23 1648 221

59% 64% 59% 66% 57% 64%
a a a zg
's internet connection or service in the next 12 months e.g. improving the speed of your connection or inc
Number of
10-19 20-49 50-99 100+ Single Multiple

(c) (d) (e) (f) (g) (h)
507 253 98 155 2727 544
221 102 31* 34* 2899 347
7% 3% 1%* 1%* 89% 11%
23 15 7 5 352 40
10% 15% 22% 15% 12% 12%
zabc
20 12 5 4 279 51
9% 11% 15% 11% 10% 15%
zg
22 13 4 3 249 29
10% 13% 12% 8% 9% 8%
za
49 18 7 8 619 85
22% 18% 21% 25% 21% 24%
102 41 9 10 1318 117

46% 40% 30% 31% 45% 34%
ef zh
43 27 12 9 631 91
20% 26% 38% 26% 22% 26%
zabc
151 59 16 19 1937 202

69% 57% 50% 56% 67% 58%
def zh
4 4 - 4 82 26
2% 4% - 11% 3% 7%
zabcde zg
ving an internet connection?
Number of
10-19 20-49 50-99 100+ Single Multiple

(c) (d) (e) (f) (g) (h)
107 73 31 39 626 151
45* 27* 12** 9** 647 94*
6%* 4%* 2%** 1%** 87% 13%*
23 12 8 5 339 44
51% 45% 67% 60% 52% 47%
12 8 5 3 201 40
26% 30% 43% 34% 31% 42%
z
13 8 3 3 199 20
29% 28% 27% 37% 31% 22%
4 2 * * 77 7
9% 6% 4% 2% 12% 8%
3 3 1 1 65 11
7% 12% 8% 10% 10% 11%
2 2 1 * 53 6
4% 6% 4% 1% 8% 7%
1 2 - * 33 2
2% 8% - * 5% 3%
2 * 1 - 23 1
3% 1% 9% - 4% 1%
1 1 - 1 16 3
2% 3% - 6% 2% 3%
11 7 2 1 154 29
23% 26% 20% 10% 24% 30%
2 * 1 1 43 3
5% 1% 5% 7% 7% 3%
Sector
Health/ Transpor t/
Agricult Business Construc Social Hotels/ Manufact Communic
ure activiti es tion Work restaura nts uring ations
(i) (j) (k) (l) (m) (n) (o)
512 912 255 162 334 293 221
353 1004 395 124* 272 177 310
11% 30% 12% 4%* 8% 5% 9%
346 983 391 123 263 173 290
98% 98% 99% 99% 97% 98% 94%
o op opq
8 20 4 1 9 3 20
2% 2% 1% 1% 3% 2% 6%
zijk
Sector
Health/ Transpor t/
(i) (j) (k) (l) (m) (n) (o)
9 16 1 1 10 2 10
8** 20** 4** 1** 9** 3** 20**
8%** 20%** 4%** 1%** 9%** 3%** 20%**
1 3 - - * - 3
16% 14% - - 3% - 14%
1 1 - - * - -
13% 4% - - 5% - -
- - - - - - 1
- - - - - - 3%
2 * - - * - 5
24% 2% - - 6% - 26%
2 14 4 1 8 3 11
32% 69% 100% 100% 87% 100% 57%
2 4 - - 1 - 3
30% 18% - - 8% - 14%
4 15 4 1 8 3 17
57% 72% 100% 100% 92% 100% 83%
1 2 - - - - -
13% 10% - - - - -
Sector
Health/ Transpor t/
(i) (j) (k) (l) (m) (n) (o)
5 10 1 1 8 2 8
4** 15** 4** 1** 8** 3** 17**
6%** 20%** 5%** 1%** 11%** 4%** 22%**
3 12 4 1 4 2 15
76% 85% 100% 100% 53% 50% 92%
- - - - 3 - 3
- - - - 41% - 17%
1 - - - - - 1
24% - - - - - 5%
- - - - * - 3
- - - - 3% - 20%
- - - - * - 3
- - - - 3% - 17%
- 2 - - - - -
- 15% - - - - -
- 2 - - - 2 -
- 15% - - - 50% -
- - - - - - -
- - - - - - -
Sector
Health/ Transpor t/
(i) (j) (k) (l) (m) (n) (o)
503 896 254 161 324 291 211
346 983 391 123* 263 173 290
11% 30% 12% 4%* 8% 5% 9%
134 227 124 40 64 51 66
39% 23% 32% 33% 24% 29% 23%
zjmno j
p
92 287 110 34 67 45 88
27% 29% 28% 28% 26% 26% 30%
29 219 58 15 46 37 53
8% 22% 15% 12% 18% 21% 18%
zilp i ip i
26 194 83 15 49 25 61
7% 20% 21% 12% 19% 14% 21%
ziq i i i i
25 137 51 17 13 22 32
7% 14% 13% 14% 5% 13% 11%
zimq m m imq
40 110 58 19 13 15 37
12% 11% 15% 16% 5% 9% 13%
m m m m m
40 22 10 1 7 6 19
12% 2% 3% 1% 3% 3% 7%
zjklmn zjpq
pq
10 8 1 - * * 8
3% 1% * - * * 3%
zjkn
11 8 5 - 1 2 4
3% 1% 1% - * 1% 1%
zjmq
3 5 2 3 1 * 3
1% 1% 1% 2% * * 1%
3 * 6 1 * 2 4
1% * 2% 1% * 1% 1%
j j j j
6 - - * - - 3
2% - - * - - 1%
zj j
3 1 - - * - 3
1% * - - * - 1%
j
3 1 1 * - 2 -
1% * * * - 1% -
zj zj
2 2 - - * * 1
1% * - - * * *
z
17 72 31 21 39 22 23
5% 7% 8% 17% 15% 13% 8%
zijko zij ij
q
Sector
Health/ Transpor t/
(i) (j) (k) (l) (m) (n) (o)
503 896 254 161 324 291 211
346 983 391 123* 263 173 290
11% 30% 12% 4%* 8% 5% 9%
39 11 7 1 3 5 3
11% 1% 2% 1% 1% 3% 1%
zjklmn
opq
50 57 27 2 12 11 20
14% 6% 7% 2% 4% 6% 7%
zjklmn
opq
28 62 12 7 15 8 14
8% 6% 3% 6% 6% 5% 5%
zkp
12 20 3 - 3 4 4
3% 2% 1% - 1% 2% 2%
zp
33 317 74 7 49 36 62
9% 32% 19% 6% 19% 21% 21%
ziklm il il il il
nopq
3 36 10 5 9 5 7
1% 4% 2% 4% 3% 3% 2%
i
- - - 1 * 1 4
- - - 1% * 1% 1%
j j j
3 24 5 3 10 4 7
1% 2% 1% 2% 4% 2% 2%
178 457 254 96 161 100 169

51% 46% 65% 78% 61% 58% 58%
ij zijmn j j j
o
of your connection or increasing your level of data allowance?
Sector
Health/ Transpor t/
(i) (j) (k) (l) (m) (n) (o)
503 896 254 161 324 291 211
346 983 391 123* 263 173 290
11% 30% 12% 4%* 8% 5% 9%
61 112 40 12 47 17 15
18% 11% 10% 10% 18% 10% 5%
zjkno o o
47 125 20 19 26 18 20
14% 13% 5% 15% 10% 10% 7%
zkop zkp kp
29 86 26 13 20 20 31
8% 9% 7% 11% 8% 11% 11%
72 215 91 28 45 36 53
21% 22% 23% 23% 17% 20% 18%
127 434 206 50 113 76 157

37% 44% 53% 41% 43% 44% 54%
i zip zijpq
107 237 60 31 73 35 35
31% 24% 15% 25% 28% 20% 12%
zjkno ko o ko
p
199 649 298 78 158 112 210
57% 66% 76% 63% 60% 64% 72%
i zijlm im
npq
11 12 7 1 12 7 14
3% 1% 2% 1% 5% 4% 5%
j j j j
Sector
Health/ Transpor t/
(i) (j) (k) (l) (m) (n) (o)
152 214 45 39 99 58 35
110 240 60** 31** 73* 35** 38**
15% 32% 8%** 4%** 10%* 5%** 5%**
64 120 30 18 30 19 18
58% 50% 49% 59% 41% 55% 47%
35 95 17 8 14 7 12
32% 39% 29% 27% 19% 19% 33%
zm
24 65 11 7 41 7 6
22% 27% 18% 22% 56% 20% 16%
zij
9 28 4 6 6 3 4
8% 12% 7% 21% 8% 8% 11%
10 37 1 7 4 1 *
10% 16% 2% 23% 6% 2% 1%
z
7 24 4 * 4 * 1
6% 10% 7% * 5% 1% 1%
5 13 - * * 2 6
5% 6% - 1% * 5% 15%
3 8 1 * 2 2 3
2% 3% 2% * 2% 5% 9%
3 12 1 1 - 2 1
3% 5% 1% 2% - 5% 1%
34 57 23 8 18 5 5
31% 24% 38% 25% 25% 15% 14%
p
5 8 4 3 4 7 2
5% 3% 7% 9% 5% 19% 4%
Area Locatio
Highlands Southern
Wholesal Other Rest of and Scotland Central
e/ retail services Scotland Islands area Scotland Glasgow Highland
(p) (q) (a) (b) (c) (d) (e) (f)
439 218 1586 1150 610 160 161 1150
437 276 2717 415 214 282 285 415
13% 8% 81% 12% 6% 8% 9% 12%
415 262 2631 408 207 273 276 408
95% 95% 97% 98% 97% 97% 97% 98%
zj
21 14 86 7 7 8 9 7
5% 5% 3% 2% 3% 3% 3% 2%
jk k
Area Locatio
Highlands Southern
(p) (q) (a) (b) (c) (d) (e) (f)
16 10 43 18 14 5 4 18
21** 14** 86* 7** 7** 8** 9** 7**
21%** 14%** 87%* 7%** 7%** 8%** 9%** 7%**
- 1 6 1 * - 2 1
- 5% 7% 19% 6% - 24% 19%
9 - 10 * 1 - - *
40% - 11% 5% 15% - - 5%
- 1 - 1 1 - - 1
- 5% - 8% 10% - - 8%
- 1 5 2 2 1 - 2
- 7% 6% 35% 25% 12% - 35%
10 11 60 2 3 7 7 2
47% 83% 69% 33% 44% 88% 76% 33%
9 1 16 2 1 - 2 2
40% 5% 18% 24% 21% - 24% 24%
10 12 65 4 5 8 7 4
47% 90% 75% 68% 70% 100% 76% 68%
3 - 6 * - - - *
12% - 7% * - - - *
Area Locatio
Highlands Southern
(p) (q) (a) (b) (c) (d) (e) (f)
9 8 31 12 9 5 3 12
10** 12** 65** 4** 5** 8** 7** 4**
14%** 17%** 88%** 6%** 6%** 11%** 9%** 6%**
6 10 50 3 4 6 7 3
64% 77% 77% 69% 91% 71% 100% 69%
- 3 9 - - - - -
- 21% 13% - - - - -
3 - 4 * - - - *
29% - 7% 8% - - - 8%
* - 3 1 * - - 1
4% - 4% 17% 9% - - 17%
* * 3 * * - - *
4% 2% 5% 5% 9% - - 5%
1 - 2 * - 2 - *
6% - 4% 8% - 29% - 8%
* - 4 - * 2 - -
4% - 6% - 9% 25% - -
- - - - - - - -
- - - - - - - -
Area Locatio
Highlands Southern
(p) (q) (a) (b) (c) (d) (e) (f)
423 208 1543 1132 596 155 157 1132
415 262 2631 408 207 273 276 408
13% 8% 81% 13% 6% 8% 8% 13%
123 93 732 127 64 67 80 127
30% 36% 28% 31% 31% 25% 29% 31%
jo z z
131 61 760 104 52 95 80 104

32% 23% 29% 25% 25% 35% 29% 25%
fij
49 42 435 82 30 35 38 82
12% 16% 17% 20% 15% 13% 14% 20%
i zac zj
56 32 468 44 28 59 47 44
13% 12% 18% 11% 14% 21% 17% 11%
i bc fh
49 15 302 42 18 21 45 42
12% 6% 11% 10% 9% 8% 16% 10%
d
40 20 286 48 19 40 31 48
10% 8% 11% 12% 9% 15% 11% 12%
i i
6 3 77 29 8 6 - 29
1% 1% 3% 7% 4% 2% - 7%
zac zdeghik
6 3 29 4 3 5 3 4
1% 1% 1% 1% 1% 2% 1% 1%
4 1 24 8 3 1 2 8
1% * 1% 2% 1% * 1% 2%
za zi
7 1 18 4 2 - 3 4
2% * 1% 1% 1% - 1% 1%
2 5 17 4 1 - - 4
* 2% 1% 1% 1% - - 1%
j
3 5 14 3 * 1 - 3
1% 2% 1% 1% * * - 1%
zj
* 5 10 1 1 - - 1
* 2% * * 1% - - *
zj
* - 3 3 1 - - 3
* - * 1% * - - 1%
za z
- - 4 1 1 3 - 1
- - * * * 1% - *
z
57 21 249 33 22 25 23 33
14% 8% 9% 8% 11% 9% 8% 8%
zij
Area Locatio
Highlands Southern
(p) (q) (a) (b) (c) (d) (e) (f)
423 208 1543 1132 596 155 157 1132
415 262 2631 408 207 273 276 408
13% 8% 81% 13% 6% 8% 8% 13%
6 2 49 17 10 7 * 17
1% 1% 2% 4% 5% 2% * 4%
za za zek
16 6 145 38 16 17 14 38
4% 2% 6% 9% 8% 6% 5% 9%
za zgk
17 16 141 28 9 10 11 28
4% 6% 5% 7% 4% 4% 4% 7%
z z
1 6 33 13 7 3 4 13
* 2% 1% 3% 3% 1% 2% 3%
za za zgi
71 47 594 72 31 58 62 72
17% 18% 23% 18% 15% 21% 23% 18%
il il bc
13 4 82 5 4 11 19 5
3% 1% 3% 1% 2% 4% 7% 1%
b f zfhk
6 * 10 2 * - 6 2
1% * * 1% * - 2% 1%
zj zhj
3 10 62 4 4 3 5 4
1% 4% 2% 1% 2% 1% 2% 1%
b
283 171 1514 229 126 165 153 229
68% 65% 58% 56% 61% 60% 56% 56%
zijn ij
Area Locatio
Highlands Southern
(p) (q) (a) (b) (c) (d) (e) (f)
423 208 1543 1132 596 155 157 1132
415 262 2631 408 207 273 276 408
13% 8% 81% 13% 6% 8% 8% 13%
56 33 311 56 26 40 32 56
13% 13% 12% 14% 13% 15% 12% 14%
o o
27 28 274 37 18 23 35 37
7% 11% 10% 9% 9% 8% 13% 9%
38 16 231 34 14 18 24 34
9% 6% 9% 8% 7% 7% 9% 8%
100 64 559 97 48 52 53 97
24% 24% 21% 24% 23% 19% 19% 24%
z z
166 106 1167 174 94 127 129 174
40% 41% 44% 43% 45% 47% 47% 43%
83 61 585 93 44 63 67 93
20% 23% 22% 23% 21% 23% 24% 23%
o
265 170 1725 272 141 179 182 272

64% 65% 66% 67% 68% 65% 66% 67%
29 14 89 10 8 14 3 10
7% 5% 3% 3% 4% 5% 1% 3%
zijk j g g
Area Locatio
Highlands Southern
(p) (q) (a) (b) (c) (d) (e) (f)
79 56 379 259 139 37 41 259
92* 62* 601 94 45 63** 69* 94
12%* 8%* 81% 13% 6% 9%** 9%* 13%
48 38 305 53 26 34 37 53
52% 61% 51% 56% 58% 55% 53% 56%
32 21 193 32 15 21 14 32
35% 34% 32% 34% 34% 33% 20% 34%
33 25 179 27 13 13 24 27
36% 40% 30% 29% 29% 20% 35% 29%
i
14 9 73 7 4 6 12 7
16% 15% 12% 8% 9% 10% 17% 8%
10 5 62 9 5 5 13 9
11% 7% 10% 10% 10% 8% 18% 10%
h
16 3 45 9 5 3 6 9
18% 4% 8% 10% 11% 4% 8% 10%
zi
6 3 28 5 3 4 4 5
7% 5% 5% 5% 6% 6% 6% 5%
4 1 16 6 2 1 2 6
4% 1% 3% 7% 4% 1% 3% 7%
za zi
* - 16 1 2 - 2 1
1% - 3% 1% 4% - 3% 1%
14 18 153 20 9 24 15 20
16% 28% 25% 21% 19% 38% 21% 21%
10 5 38 6 2 3 2 6
10% 8% 6% 6% 4% 4% 3% 6%
Location Organisation type Internet connection
Mid- North-
Scotland East South of West of
Lothians and Fife Scotland Scotland Scotland Private Charity Yes
(g) (h) (i) (j) (k) (l) (m) (n)
199 279 324 860 213 3036 274 3271
321 502 499 655 388 3078 238 3246
10% 15% 15% 20% 12% 92% 7% 97%
310 492 488 624 375 2986 232 3246
97% 98% 98% 95% 97% 97% 98% 100%
zo
11 10 12 31 13 92 6 -
3% 2% 2% 5% 3% 3% 2% -
zf
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n)
6 6 6 24 6 66 8 -
11** 10** 12** 31** 13** 92* 6** -**
11%** 10%** 12%** 31%** 13%** 92%* 6%** -**
4 - 1 * - 3 3 -
32% - 5% 1% - 3% 47% -
3 1 - 6 - 11 * -
30% 10% - 20% - 12% 2% -
- - - 1 - 1 1 -
- - - 2% - 1% 11% -
- - - 3 3 8 1 -
- - - 9% 22% 9% 16% -
2 9 10 21 8 64 1 -
14% 90% 86% 67% 61% 69% 23% -
7 1 1 7 - 14 3 -
62% 10% 5% 22% - 15% 50% -
2 9 10 24 10 72 2 -
14% 90% 86% 76% 83% 78% 39% -
3 - 1 - 2 6 - -
24% - 9% - 17% 6% - -
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n)
1 5 4 17 5 47 5 -
2** 9** 10** 24** 10** 72* 2** -**
2%** 12%** 13%** 32%** 14%** 97%* 3%** -**
- 8 7 19 7 55 2 -
- 88% 73% 83% 68% 77% 88% -
- - - 5 3 9 - -
- - - 23% 32% 12% - -
- 1 3 1 - 5 - -
- 12% 27% 4% - 7% - -
- - - 3 - 4 - -
- - - 14% - 6% - -
- - - 4 - 3 * -
- - - 15% - 5% 12% -
- - - - - 3 - -
- - - - - 4% - -
2 - - * - 4 - -
100% - - 2% - 6% - -
- - - - - - - -
- - - - - - - -
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n)
193 273 318 836 207 2970 266 3271
310 492 488 624 375 2986 232 3246
10% 15% 15% 19% 12% 92% 7% 100%
84 141 136 191 96 836 80 923
27% 29% 28% 31% 26% 28% 34% 28%
92 144 117 154 130 856 55 916

30% 29% 24% 25% 35% 29% 24% 28%
fij
49 94 86 91 72 511 31 548
16% 19% 18% 15% 19% 17% 14% 17%
73 56 78 110 74 500 36 540

24% 11% 16% 18% 20% 17% 16% 17%
zfh f fh fh
35 52 50 74 43 332 26 361
11% 11% 10% 12% 11% 11% 11% 11%
30 49 36 72 46 329 21 353
10% 10% 7% 12% 12% 11% 9% 11%
- 18 16 33 12 113 1 114
- 4% 3% 5% 3% 4% * 4%
eg eg zeg eg zm
- 7 8 5 3 35 - 35
- 1% 2% 1% 1% 1% - 1%
7 10 * 6 2 34 1 35
2% 2% * 1% * 1% * 1%
i i
3 1 5 6 3 21 3 25
1% * 1% 1% 1% 1% 1% 1%
2 4 4 4 4 21 1 22
1% 1% 1% 1% 1% 1% * 1%
3 6 4 * - 17 - 17
1% 1% 1% * - 1% - 1%
3 1 4 4 - 12 * 13
1% * 1% 1% - * * *
2 - 1 2 - 7 - 7
1% - * * - * - *
1 - - 1 - 3 2 6
* - - * - * 1% *
l
20 63 41 61 38 262 33 304
6% 13% 8% 10% 10% 9% 14% 9%
f l
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n)
193 273 318 836 207 2970 266 3271
310 492 488 624 375 2986 232 3246
10% 15% 15% 19% 12% 92% 7% 100%
4 15 15 15 3 72 4 76
1% 3% 3% 2% 1% 2% 2% 2%
14 29 32 45 10 187 10 199
4% 6% 7% 7% 3% 6% 4% 6%
k
24 19 37 32 19 167 8 179
8% 4% 7% 5% 5% 6% 3% 6%
1 8 5 13 6 51 2 53
* 2% 1% 2% 2% 2% 1% 2%
74 129 98 115 90 656 37 696

24% 26% 20% 18% 24% 22% 16% 21%
fj
10 6 17 21 3 90 1 91
3% 1% 4% 3% 1% 3% 1% 3%
f f
- - 3 1 - 12 1 12
- - 1% * - * * *
10 15 11 17 5 64 5 69
3% 3% 2% 3% 1% 2% 2% 2%
f
174 273 270 365 240 1687 164 1869
56% 55% 55% 59% 64% 57% 71% 58%
zl
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n)
193 273 318 836 207 2970 266 3271
310 492 488 624 375 2986 232 3246
10% 15% 15% 19% 12% 92% 7% 100%
26 70 56 77 36 354 37 392
9% 14% 11% 12% 10% 12% 16% 12%
29 52 56 64 34 310 19 329
9% 10% 11% 10% 9% 10% 8% 10%
19 41 61 55 27 262 14 278
6% 8% 12% 9% 7% 9% 6% 9%
z
89 93 98 126 96 642 55 704
29% 19% 20% 20% 26% 22% 24% 22%
zhj
146 220 197 277 164 1333 94 1435
47% 45% 40% 44% 44% 45% 40% 44%
55 121 112 141 69 663 56 722

18% 25% 23% 23% 19% 22% 24% 22%
235 313 295 402 260 1975 148 2138

76% 64% 61% 65% 69% 66% 64% 66%
zfhij
1 17 20 25 19 86 14 108
* 3% 4% 4% 5% 3% 6% 3%
g g g g l
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n)
43 75 81 201 40 704 65 760
62** 122* 112* 148* 69* 677 59* 722
8%** 17%* 15%* 20%* 9%* 91% 8%* 97%
28 58 64 74 36 351 31 377
44% 47% 57% 50% 52% 52% 52% 52%
21 39 39 52 22 222 19 238
34% 32% 35% 35% 32% 33% 32% 33%
19 43 38 41 15 204 15 213
31% 35% 34% 27% 21% 30% 26% 30%
2 17 10 17 12 74 8 79
3% 14% 9% 11% 18% 11% 14% 11%
4 4 9 15 17 58 18 73
6% 3% 8% 10% 25% 9% 30% 10%
zfhi zl
6 10 4 14 7 58 1 52
9% 8% 4% 10% 10% 9% 2% 7%
- 5 5 12 - 33 3 32
- 4% 5% 8% - 5% 4% 4%
- 5 - 5 5 23 1 21
- 4% - 3% 7% 3% 2% 3%
3 5 2 4 2 16 3 19
4% 4% 2% 3% 3% 2% 5% 3%
11 34 27 35 16 166 15 181
18% 28% 24% 24% 23% 24% 26% 25%
5 11 6 10 4 46 * 41
8% 9% 5% 7% 6% 7% 1% 6%
nternet connection Use of digital technologies
Busines s
Mobile functio n,
interne t managem
and Cloud ent or Remote
Company Social technol computi Data efficie ncy working
No website media iges ng analyti cs softwar e softwar e
(o) (a) (b) (c) (d) (e) (f) (g)
75 2496 2468 2698 2382 1410 689 1988
100* 2546 2412 2782 2406 1329 665 1898
3%* 76% 72% 83% 72% 40% 20% 57%
- 2516 2370 2720 2406 1316 659 1883
- 99% 98% 98% 100% 99% 99% 99%
zbc zc z zabc zbc zc zabc
efgh
100 30 41 62 - 12 6 15
100% 1% 2% 2% - 1% 1% 1%
zn dg adeg abdef d d d
g
Busines s
Mobile functio n,
interne t managem
(o) (a) (b) (c) (d) (e) (f) (g)
75 27 36 48 - 13 9 13
100* 30** 41** 62** -** 12** 6** 15**
100%* 30%** 42%** 62%** -** 12%** 6%** 15%**
8 4 6 8 - 1 * 3
8% 13% 15% 13% - 4% 3% 20%
11 1 4 8 - 1 1 1
11% 2% 10% 12% - 8% 18% 4%
1 - 1 1 - - - -
1% - 2% 2% - - - -
9 3 4 7 - 2 1 2
9% 10% 10% 11% - 14% 15% 10%
65 21 21 36 - 9 2 8
65% 68% 52% 58% - 74% 27% 51%
19 5 10 16 - 2 1 4
19% 15% 25% 25% - 12% 20% 24%
74 24 26 43 - 11 2 9
74% 78% 62% 70% - 87% 42% 61%
6 2 5 2 - * 2 2
6% 7% 12% 3% - * 38% 15%
Busines s
Mobile functio n,
interne t managem
(o) (a) (b) (c) (d) (e) (f) (g)
52 19 23 30 - 8 4 8
74* 24** 26** 43** -** 11** 2** 9**
100%* 32%** 35%** 58%** -** 15%** 3%** 12%**
57 15 19 29 - 7 1 6
78% 65% 74% 68% - 62% 49% 64%
9 3 3 9 - - - -
12% 14% 13% 20% - - - -
5 4 2 5 - 4 1 1
7% 16% 9% 11% - 35% 51% 9%
4 1 1 3 - * - -
5% 3% 4% 8% - 2% - -
4 1 1 4 - - - *
5% 3% 3% 9% - - - 3%
3 * * 3 - - - 3
4% 1% 1% 6% - - - 28%
4 * * 2 - - - 2
6% 2% 2% 5% - - - 24%
- - - - - - - -
- - - - - - - -
Busines s
Mobile functio n,
interne t managem
(o) (a) (b) (c) (d) (e) (f) (g)
- 2469 2432 2650 2382 1397 680 1975
-** 2516 2370 2720 2406 1316 659 1883
-** 77% 73% 84% 74% 41% 20% 58%
- 688 654 760 682 349 169 514
- 27% 28% 28% 28% 26% 26% 27%
- 699 684 750 669 355 160 517

- 28% 29% 28% 28% 27% 24% 27%
fh
- 456 400 487 445 255 157 380
- 18% 17% 18% 18% 19% 24% 20%
zb z zb zb zabc zabc
de d
- 456 412 470 450 244 149 350
- 18% 17% 17% 19% 19% 23% 19%
z zc zabc z
deg
- 293 278 302 291 171 96 233
- 12% 12% 11% 12% 13% 15% 12%
z zc zc zc
- 280 256 303 302 167 76 230
- 11% 11% 11% 13% 13% 11% 12%
zabc zb zb
- 75 78 95 92 46 14 58
- 3% 3% 3% 4% 3% 2% 3%
afg
- 25 21 35 30 17 5 23
- 1% 1% 1% 1% 1% 1% 1%
b
- 26 24 34 33 15 7 22
- 1% 1% 1% 1% 1% 1% 1%
- 16 17 20 21 5 1 13
- 1% 1% 1% 1% * * 1%
e
- 18 17 19 18 8 * 12
- 1% 1% 1% 1% 1% * 1%
f
- 15 15 14 9 7 - 8
- 1% 1% 1% * 1% - *
- 7 8 12 10 - - 5
- * * * * - - *
- 3 3 6 5 3 3 6
- * * * * * * *
a
- 4 3 5 5 2 - 3
- * * * * * - *
- 248 230 222 194 128 55 151

- 10% 10% 8% 8% 10% 8% 8%
cdg cdg dg
Busines s
Mobile functio n,
interne t managem
(o) (a) (b) (c) (d) (e) (f) (g)
- 2469 2432 2650 2382 1397 680 1975
-** 2516 2370 2720 2406 1316 659 1883
-** 77% 73% 84% 74% 41% 20% 58%
- 48 54 69 47 25 4 42
- 2% 2% 3% 2% 2% 1% 2%
f f adf f f f
- 140 133 174 156 68 20 124

- 6% 6% 6% 6% 5% 3% 7%
f f f af f af
- 138 119 147 132 71 28 114

- 5% 5% 5% 5% 5% 4% 6%
b
- 43 40 50 35 24 14 35
- 2% 2% 2% 1% 2% 2% 2%
- 593 541 615 585 320 201 489

- 24% 23% 23% 24% 24% 30% 26%
z z z zc z zabc zabc
deg
- 85 64 81 77 44 28 64
- 3% 3% 3% 3% 3% 4% 3%
zb
- 6 9 11 8 1 * 8
- * * * * * * *
e e e
- 51 54 62 58 29 18 37
- 2% 2% 2% 2% 2% 3% 2%
- 1413 1357 1512 1308 734 346 970

- 56% 57% 56% 54% 56% 52% 52%
g dfg g g g
Busines s
Mobile functio n,
interne t managem
(o) (a) (b) (c) (d) (e) (f) (g)
- 2469 2432 2650 2382 1397 680 1975
-** 2516 2370 2720 2406 1316 659 1883
-** 77% 73% 84% 74% 41% 20% 58%
- 298 297 343 307 209 100 257
- 12% 13% 13% 13% 16% 15% 14%
zabc a za
dg
- 254 236 281 255 162 83 230
- 10% 10% 10% 11% 12% 13% 12%
zabc zabc
d
- 222 203 213 216 112 61 154
- 9% 9% 8% 9% 9% 9% 8%
c c
- 546 531 592 528 283 154 422
- 22% 22% 22% 22% 21% 23% 22%
- 1099 1020 1197 1022 516 252 766

- 44% 43% 44% 42% 39% 38% 41%
efgh efgh efgh eh h h
- 552 533 624 562 371 183 486
- 22% 22% 23% 23% 28% 28% 26%
zabc zabc zabc
d d d
- 1645 1551 1789 1549 798 407 1189
- 65% 65% 66% 64% 61% 62% 63%
egh egh egh eh h h h
- 97 84 93 79 35 8 54
- 4% 4% 3% 3% 3% 1% 3%
zefg f f f f f
Busines s
Mobile functio n,
interne t managem
(o) (a) (b) (c) (d) (e) (f) (g)
17 584 590 664 577 414 197 529
19** 556 543 640 562 372 184* 490
3%** 75% 73% 86% 76% 50% 25%* 66%
7 279 293 345 292 200 109 284
37% 50% 54% 54% 52% 54% 59% 58%
a za a zacd
3 184 186 214 193 127 64 190
16% 33% 34% 34% 34% 34% 35% 39%
zabc
d
6 161 171 186 167 125 47 132
31% 29% 32% 29% 30% 33% 26% 27%
g g
5 66 73 72 62 47 24 60
28% 12% 13% 11% 11% 13% 13% 12%
z
3 61 52 73 60 42 24 64
14% 11% 10% 11% 11% 11% 13% 13%
z zbd
6 35 40 56 48 27 10 35
34% 6% 7% 9% 8% 7% 6% 7%
a a
3 29 32 35 27 23 9 30
16% 5% 6% 5% 5% 6% 5% 6%
3 20 22 23 19 14 9 17
16% 4% 4% 4% 3% 4% 5% 4%
1 15 12 17 18 9 5 17
3% 3% 2% 3% 3% 3% 3% 3%
1 143 127 154 146 83 39 121
7% 26% 23% 24% 26% 22% 21% 25%
5 30 25 35 26 18 4 16
26% 5% 5% 5% 5% 5% 2% 3%
g g g
Investment in digital
Number of technologies technologies
Artific ial
intelli Unchang
gence None 1 or 2 3 or 4 5 or 6 7 or 8 Increas ed ed
(h) (i) (j) (k) (l) (m) (n) (o)
516 60 555 1087 1140 504 1607 1588
457 62* 569 1097 1142 475 1513 1682
14% 2%* 17% 33% 34% 14% 45% 50%
452 40 520 1073 1138 474 1503 1601
99% 64% 91% 98% 100% 100% 99% 95%
z i ij zij zijk zop
k
5 22 49 24 4 1 11 81
1% 36% 9% 2% * * 1% 5%
d zjklm zklm lm zn
Artific ial
intelli Unchang
(h) (i) (j) (k) (l) (m) (n) (o)
4 15 33 21 5 1 11 58
5** 22** 49** 24** 4** 1** 11** 81*
5%** 22%** 49%** 24%** 4%** 1%** 11%** 81%*
- - 4 4 * - 1 7
- - 8% 16% 4% - 10% 9%
1 3 7 * 1 - 3 8
14% 12% 15% 1% 16% - 26% 10%
- - 1 - - - 1 1
- - 2% - - - 6% 1%
1 1 5 2 - 1 1 8
18% 6% 10% 9% - 100% 8% 10%
3 17 29 18 1 - 3 55
68% 78% 59% 74% 27% - 30% 68%
1 3 11 4 1 - 4 15
14% 12% 23% 17% 19% - 36% 19%
4 19 33 20 1 1 4 63
86% 84% 69% 83% 27% 100% 38% 78%
- 1 3 * 2 - 2 3
- 5% 5% * 53% - 20% 3%
Artific ial
intelli Unchang
(h) (i) (j) (k) (l) (m) (n) (o)
3 13 21 15 2 1 3 44
4** 19** 33** 20** 1** 1** 4** 63**
5%** 25%** 45%** 27%** 1%** 1%** 5%** 85%**
3 17 26 14 1 - 2 51
70% 92% 78% 68% 67% - 54% 81%
- - 5 3 - - - 9
- - 16% 17% - - - 14%
1 - 1 3 * 1 2 3
30% - 3% 13% 33% 100% 46% 5%
- - 3 1 - - - 4
- - 10% 3% - - - 6%
- - 3 1 - - - 4
- - 9% 3% - - - 6%
- - 2 * - - - *
- - 7% 2% - - - 1%
- 2 3 - - - - 2
- 8% 8% - - - - 3%
- - - - - - - -
- - - - - - - -
Artific ial
intelli Unchang
(h) (i) (j) (k) (l) (m) (n) (o)
512 45 522 1066 1135 503 1596 1530
452 40** 520 1073 1138 474 1503 1601
14% 1%** 16% 33% 35% 15% 46% 49%
109 9 171 302 329 112 391 502
24% 22% 33% 28% 29% 24% 26% 31%
m zn
104 8 153 326 321 107 420 458
23% 21% 29% 30% 28% 23% 28% 29%
m
87 7 57 158 210 115 303 224
19% 19% 11% 15% 18% 24% 20% 14%
j zjk zo
99 4 56 177 186 118 291 230

22% 10% 11% 17% 16% 25% 19% 14%
zbc j j zjkl zo
72 1 55 96 126 84 178 170

16% 3% 11% 9% 11% 18% 12% 11%
zabcd zjkl
64 3 41 112 138 59 166 177
14% 6% 8% 10% 12% 12% 11% 11%
17 2 21 38 39 13 58 56
4% 6% 4% 4% 3% 3% 4% 3%
10 - 5 11 12 8 20 12
2% - 1% 1% 1% 2% 1% 1%
abf
11 - 6 8 14 8 23 11
2% - 1% 1% 1% 2% 2% 1%
zabe
1 - 7 7 11 1 9 14
* - 1% 1% 1% * 1% 1%
1 - 4 8 11 * 9 12
* - 1% 1% 1% * 1% 1%
3 - 3 6 8 - 7 9
1% - * 1% 1% - * 1%
- 1 * 11 - - 4 8
- 3% * 1% - - * 1%
zl
1 - 1 3 2 1 3 3
* - * * * * * *
1 - - 3 3 - 3 2
* - - * * - * *
43 7 59 94 107 36 139 127

10% 17% 11% 9% 9% 8% 9% 8%
Artific ial
intelli Unchang
(h) (i) (j) (k) (l) (m) (n) (o)
512 45 522 1066 1135 503 1596 1530
452 40** 520 1073 1138 474 1503 1601
14% 1%** 16% 33% 35% 15% 46% 49%
11 * 17 31 23 5 45 31
2% 1% 3% 3% 2% 1% 3% 2%
f
24 3 35 63 81 18 86 112
5% 7% 7% 6% 7% 4% 6% 7%
23 3 25 66 65 20 81 94
5% 8% 5% 6% 6% 4% 5% 6%
8 - 9 15 18 12 27 24
2% - 2% 1% 2% 2% 2% 2%
115 6 58 209 273 152 382 295

25% 14% 11% 19% 24% 32% 25% 18%
j j zjkl zo
17 - 7 30 33 21 47 36
4% - 1% 3% 3% 4% 3% 2%
j
* - 4 5 3 * 4 8
* - 1% * * * * 1%
7 - 9 30 18 12 35 33
1% - 2% 3% 2% 3% 2% 2%
247 28 358 624 624 235 795 967

55% 69% 69% 58% 55% 50% 53% 60%
zklm m zn
Artific ial
intelli Unchang
(h) (i) (j) (k) (l) (m) (n) (o)
512 45 522 1066 1135 503 1596 1530
452 40** 520 1073 1138 474 1503 1601
14% 1%** 16% 33% 35% 15% 46% 49%
96 1 45 115 145 86 223 165
21% 2% 9% 11% 13% 18% 15% 10%
zabcd zjkl zop
efg
58 5 44 96 115 69 174 142
13% 13% 9% 9% 10% 14% 12% 9%
zjk
42 1 48 98 87 44 122 143
9% 2% 9% 9% 8% 9% 8% 9%
88 14 98 228 272 93 324 336

20% 34% 19% 21% 24% 20% 22% 21%
156 19 272 496 470 177 615 771

34% 47% 52% 46% 41% 37% 41% 48%
zlm m zn
155 6 90 211 260 154 397 307
34% 15% 17% 20% 23% 33% 26% 19%
zabc zjkl zo
defg
244 32 369 724 742 270 939 1107
54% 81% 71% 67% 65% 57% 63% 69%
m m m zn
11 1 13 39 49 5 44 44
2% 2% 3% 4% 4% 1% 3% 3%
m m
Artific ial
intelli Unchang
(h) (i) (j) (k) (l) (m) (n) (o)
181 7 103 208 295 164 454 304
155* 8** 101* 215 261 154* 401 322
21%* 1%** 14%* 29% 35% 21%* 54% 44%
87 1 46 105 141 91 219 157
56% 13% 45% 49% 54% 59% 55% 49%
49 - 27 58 99 58 144 91
31% - 26% 27% 38% 37% 36% 28%
51 4 28 60 81 46 104 108
33% 44% 28% 28% 31% 30% 26% 34%
27 - 11 20 27 26 49 31
17% - 11% 9% 10% 17% 12% 10%
d
23 - 5 20 28 23 49 26
15% - 5% 9% 11% 15% 12% 8%
14 - 13 13 25 8 37 22
9% - 13% 6% 10% 5% 9% 7%
17 - 3 10 5 18 22 14
11% - 3% 5% 2% 12% 5% 4%
zabcd zl
efg
4 - 4 1 11 8 17 7
2% - 4% 1% 4% 5% 4% 2%
k
5 - 1 5 10 4 11 8
3% - 1% 2% 4% 3% 3% 3%
31 1 27 55 69 30 86 87
20% 10% 27% 26% 27% 19% 22% 27%
7 4 11 17 8 6 24 22
5% 46% 11% 8% 3% 4% 6% 7%
l
ment in digital
chnologies Markets E-commerce Cyber security
Outside Equipped
Outside UK, against
Decreas Rest of UK, within outside cyber
ed Scotlan d UK EU EU Yes No threats
(p) (q) (r) (s) (t) (a) (b) (c)
67 3261 1756 883 756 1244 1936 2762
67* 3250 1680 806 685 1180 2034 2754
2%* 97% 50% 24% 20% 35% 61% 82%
62 3153 1655 803 682 1167 1947 2711
92% 97% 99% 100% 100% 99% 96% 98%
zq zqr zqr b d
6 96 24 4 3 13 87 43
8% 3% 1% * * 1% 4% 2%
n rst st za
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
4 72 20 4 2 13 61 34
6** 96* 24** 4** 3** 13** 87* 43**
6%** 96%* 25%** 4%** 3%** 13%** 87%* 43%**
- 8 3 3 - 4 4 8
- 8% 12% 88% - 30% 5% 17%
- 11 6 - - 4 7 1
- 11% 25% - - 29% 8% 3%
- 1 1 - - - 1 -
- 1% 3% - - - 1% -
- 8 1 - - 1 8 3
- 8% 5% - - 10% 9% 7%
5 63 13 * 3 4 61 29
82% 65% 55% 12% 100% 31% 70% 67%
- 19 9 3 - 8 11 9
- 20% 37% 88% - 59% 13% 21%
5 71 15 * 3 5 68 32
82% 74% 60% 12% 100% 41% 79% 74%
1 6 * - - * 6 2
18% 6% * - - * 7% 5%
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
3 50 12 1 2 6 45 23
5** 71* 15** *** 3** 5** 68** 32**
6%** 96%* 20%** 1%** 4%** 7%** 92%** 44%**
2 55 11 * 3 4 53 20
53% 78% 72% 100% 100% 77% 78% 62%
- 9 - - - - 9 6
- 12% - - - - 13% 18%
- 4 2 - - 1 4 4
- 6% 13% - - 23% 5% 12%
- 4 * * * * 4 1
- 6% 3% 100% 13% 8% 5% 2%
- 4 * * * * 3 *
- 5% 3% 100% 13% 8% 5% 1%
2 3 2 - - - 3 3
47% 4% 17% - - - 4% 8%
2 4 2 - - - 4 2
47% 6% 14% - - - 6% 7%
- - - - - - - -
- - - - - - - -
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
63 3189 1736 879 754 1231 1875 2728
62* 3153 1655 803 682 1167 1947 2711
2%* 97% 51% 25% 21% 36% 60% 84%
14 895 468 212 169 322 572 763
22% 28% 28% 26% 25% 28% 29% 28%
13 892 443 213 182 328 562 774

22% 28% 27% 27% 27% 28% 29% 29%
15 524 291 161 153 235 289 472

24% 17% 18% 20% 22% 20% 15% 17%
zq zqr zb
17 517 284 150 149 205 313 478

28% 16% 17% 19% 22% 18% 16% 18%
o zqrs zd
10 350 194 101 86 137 202 302

16% 11% 12% 13% 13% 12% 10% 11%
9 347 178 88 83 143 191 295

14% 11% 11% 11% 12% 12% 10% 11%
- 109 54 23 18 41 67 94
- 3% 3% 3% 3% 4% 3% 3%
3 35 22 8 4 16 19 26
5% 1% 1% 1% 1% 1% 1% 1%
o
- 35 20 14 9 17 17 24
- 1% 1% 2% 1% 1% 1% 1%
- 25 16 7 4 5 19 21
- 1% 1% 1% 1% * 1% 1%
* 22 15 7 3 7 12 11
* 1% 1% 1% 1% 1% 1% *
- 17 9 6 2 7 8 10
- 1% 1% 1% * 1% * *
- 13 5 * * 1 11 4
- * * * * * 1% *
1 7 4 1 1 3 5 7
1% * * * * * * *
- 6 3 * * 2 3 5
- * * * * * * *
4 296 134 68 52 104 161 252

6% 9% 8% 8% 8% 9% 8% 9%
r
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
63 3189 1736 879 754 1231 1875 2728
62* 3153 1655 803 682 1167 1947 2711
2%* 97% 51% 25% 21% 36% 60% 84%
- 75 45 20 19 27 48 60
- 2% 3% 2% 3% 2% 2% 2%
* 193 120 52 33 75 122 153
1% 6% 7% 6% 5% 6% 6% 6%
qt t
3 171 116 56 52 70 109 157

6% 5% 7% 7% 8% 6% 6% 6%
zq q
3 53 24 18 13 26 27 44
4% 2% 1% 2% 2% 2% 1% 2%
16 682 421 212 196 265 414 616

25% 22% 25% 26% 29% 23% 21% 23%
zq zq zq zd
8 86 51 37 34 37 54 83
12% 3% 3% 5% 5% 3% 3% 3%
zno zqr zqr
* 12 5 1 * 4 9 9
* * * * * * * *
- 60 35 22 25 26 41 55
- 2% 2% 3% 4% 2% 2% 2%
zqr
32 1821 838 385 310 638 1123 1534
52% 58% 51% 48% 45% 55% 58% 57%
rst t
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
63 3189 1736 879 754 1231 1875 2728
62* 3153 1655 803 682 1167 1947 2711
2%* 97% 51% 25% 21% 36% 60% 84%
* 375 208 90 85 157 218 329
1% 12% 13% 11% 12% 13% 11% 12%
6 321 174 96 74 147 171 274

10% 10% 11% 12% 11% 13% 9% 10%
zb
2 273 133 61 54 73 184 234

4% 9% 8% 8% 8% 6% 9% 9%
a
16 676 360 191 161 272 409 593
26% 21% 22% 24% 24% 23% 21% 22%
34 1402 724 345 291 483 912 1203

55% 44% 44% 43% 43% 41% 47% 44%
za
7 696 383 185 160 304 390 603
11% 22% 23% 23% 23% 26% 20% 22%
zb
50 2078 1083 536 452 754 1321 1796

81% 66% 65% 67% 66% 65% 68% 66%
n z
3 106 56 20 16 36 52 77
4% 3% 3% 3% 2% 3% 3% 3%
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
8 748 430 226 193 341 399 641
7** 715 392 189 160* 311 401 612
1%** 97% 53% 25% 22%* 42% 54% 83%
3 373 222 102 81 161 206 319
41% 52% 57% 54% 51% 52% 51% 52%
zq
3 231 147 64 59 101 133 203
41% 32% 38% 34% 37% 33% 33% 33%
zq
3 216 126 58 55 110 100 178

46% 30% 32% 31% 35% 35% 25% 29%
zb
3 81 49 24 20 43 41 73
50% 11% 13% 13% 13% 14% 10% 12%
- 70 47 16 16 29 46 70
- 10% 12% 9% 10% 9% 12% 11%
- 59 38 11 10 29 30 49
- 8% 10% 6% 6% 9% 7% 8%
- 35 25 16 12 26 7 29
- 5% 6% 8% 7% 8% 2% 5%
zb
- 22 12 6 8 10 13 19
- 3% 3% 3% 5% 3% 3% 3%
- 19 13 10 6 6 13 16
- 3% 3% 5% 4% 2% 3% 3%
3 171 91 54 34 86 91 149
46% 24% 23% 29% 21% 28% 23% 24%
t
* 44 11 5 7 16 30 33
2% 6% 3% 2% 4% 5% 7% 5%
rs
Cyber security Digital skills Annual turnover
Not
Not well Equipped equipped
equipped to meet to meet
against digital digital
cyber technolo technolo Less than £50,000- £100,000- £250,000- Over £1
threats gy needs gy needs £50,000 £99,999 £249,999 £999,999 million
(d) (e) (f) (g) (h) (i) (j) (k)
482 2546 568 353 297 467 717 497
479 2585 505 396 368 532 787 312
14% 77% 15% 12% 11% 16% 24% 9%
450 2533 494 375 355 515 780 311
94% 98% 98% 95% 96% 97% 99% 100%
z zghi zghi
29 52 11 20 14 17 7 1
6% 2% 2% 5% 4% 3% 1% *
zc jk jk jk
Not
(d) (e) (f) (g) (h) (i) (j) (k)
21 41 10 17 9 13 5 2
29** 52** 11** 20** 14** 17** 7** 1**
29%** 52%** 12%** 20%** 14%** 17%** 7%** 1%**
* 8 - 1 - 1 2 1
1% 15% - 5% - 5% 31% 69%
6 5 3 * 1 4 - -
20% 9% 27% 1% 5% 22% - -
1 1 1 1 - - - -
2% 1% 6% 6% - - - -
5 3 3 2 1 1 2 -
17% 6% 29% 8% 8% 3% 27% -
17 32 4 17 10 12 3 *
59% 62% 38% 81% 71% 70% 43% 31%
6 13 3 1 1 4 2 1
22% 24% 27% 6% 5% 27% 31% 69%
22 36 8 18 11 12 5 *
76% 69% 68% 89% 80% 73% 69% 31%
- 3 - - 2 - - -
- 6% - - 16% - - -
Not
(d) (e) (f) (g) (h) (i) (j) (k)
15 25 7 12 7 10 4 1
22** 36** 8** 18** 11** 12** 5** ***
30%** 48%** 11%** 24%** 15%** 16%** 7%** ***
18 21 6 10 11 9 4 -
84% 59% 83% 54% 100% 71% 83% -
3 9 - 3 - - - -
13% 24% - 18% - - - -
1 4 1 3 - 1 1 -
5% 11% 13% 15% - 11% 17% -
3 4 * * - 1 - -
15% 10% 5% 2% - 4% - -
3 3 1 1 - - - -
15% 8% 9% 4% - - - -
- * * 2 - - * *
- 1% 5% 12% - - 7% 100%
2 4 - 2 - 2 - -
7% 10% - 12% - 13% - -
- - - - - - - -
- - - - - - - -
Not
(d) (e) (f) (g) (h) (i) (j) (k)
461 2505 558 336 288 454 712 495
450 2533 494 375 355 515 780 311
14% 78% 15% 12% 11% 16% 24% 10%
149 692 180 120 102 146 211 81
33% 27% 36% 32% 29% 28% 27% 26%
ze
120 718 135 85 104 143 233 72
27% 28% 27% 23% 29% 28% 30% 23%
68 462 66 65 66 99 136 71
15% 18% 13% 17% 18% 19% 17% 23%
z z
53 450 59 67 55 73 137 68
12% 18% 12% 18% 16% 14% 18% 22%
zf zi
54 279 64 28 34 41 100 61
12% 11% 13% 8% 10% 8% 13% 20%
zghij
52 288 50 34 37 62 77 46
12% 11% 10% 9% 11% 12% 10% 15%
17 84 24 19 11 11 29 8
4% 3% 5% 5% 3% 2% 4% 2%
6 27 6 11 * 6 15 *
1% 1% 1% 3% * 1% 2% *
zhk
11 22 7 5 2 6 12 2
2% 1% 1% 1% 1% 1% 2% 1%
c
4 20 3 3 * 7 3 1
1% 1% 1% 1% * 1% * *
10 15 7 5 * 2 6 2
2% 1% 1% 1% * * 1% 1%
zc
7 13 4 3 - 2 6 *
2% 1% 1% 1% - * 1% *
zc
6 7 3 * 1 6 3 1
1% * 1% * * 1% * *
zc z
- 4 2 1 - 1 3 1
- * * * - * * *
* 4 2 1 - 4 1 -
* * * * - 1% * -
31 221 39 31 16 39 54 30
7% 9% 8% 8% 5% 8% 7% 10%
Not
(d) (e) (f) (g) (h) (i) (j) (k)
461 2505 558 336 288 454 712 495
450 2533 494 375 355 515 780 311
14% 78% 15% 12% 11% 16% 24% 10%
11 54 20 10 11 9 19 8
3% 2% 4% 3% 3% 2% 2% 3%
43 153 36 26 21 47 33 21
9% 6% 7% 7% 6% 9% 4% 7%
zc zj
17 146 26 30 25 25 50 9
4% 6% 5% 8% 7% 5% 6% 3%
k
9 43 9 11 5 8 13 9
2% 2% 2% 3% 2% 2% 2% 3%
69 595 66 88 117 130 164 81

15% 23% 13% 23% 33% 25% 21% 26%
zf zgj
6 71 15 14 13 7 21 16
1% 3% 3% 4% 4% 1% 3% 5%
zi
3 8 2 3 - 4 4 1
1% * * 1% - 1% 1% *
13 52 12 21 1 13 19 4
3% 2% 2% 6% * 2% 2% 1%
zhk
279 1411 308 172 160 272 457 163
62% 56% 62% 46% 45% 53% 59% 52%
e gh
Not
(d) (e) (f) (g) (h) (i) (j) (k)
461 2505 558 336 288 454 712 495
450 2533 494 375 355 515 780 311
14% 78% 15% 12% 11% 16% 24% 10%
58 297 81 66 44 54 97 39
13% 12% 16% 17% 12% 10% 12% 13%
ze zi
54 263 51 28 40 62 67 41
12% 10% 10% 7% 11% 12% 9% 13%
36 214 48 25 25 44 68 25
8% 8% 10% 7% 7% 9% 9% 8%
93 565 98 83 58 106 194 57

21% 22% 20% 22% 16% 20% 25% 18%
h
197 1111 209 170 182 245 332 145
44% 44% 42% 45% 51% 48% 43% 47%
z
111 560 131 93 84 116 164 80
25% 22% 27% 25% 24% 22% 21% 26%
290 1676 307 253 241 351 526 202

65% 66% 62% 67% 68% 68% 67% 65%
13 84 8 4 5 4 23 4
3% 3% 2% 1% 1% 1% 3% 1%
Not
(d) (e) (f) (g) (h) (i) (j) (k)
123 590 154 83 66 107 159 133
117* 572 134* 95* 85* 120* 166* 81*
16%* 77% 18%* 13%* 11%* 16%* 22%* 11%*
57 304 68 39 42 74 81 46
49% 53% 51% 41% 50% 62% 49% 56%
g
35 197 31 26 23 38 50 31
30% 34% 23% 27% 27% 32% 30% 39%
39 168 43 45 29 22 49 11
34% 29% 32% 48% 34% 18% 29% 13%
zijk k k
9 66 13 8 5 25 21 7
8% 12% 10% 9% 6% 21% 13% 8%
zhk
6 67 7 12 1 22 20 14
5% 12% 6% 12% 1% 18% 12% 17%
h zh h zh
10 43 16 14 5 12 8 4
9% 7% 12% 15% 6% 10% 5% 5%
4 24 7 * 2 7 15 4
3% 4% 5% * 2% 6% 9% 6%
zg
5 21 3 4 4 8 5 1
5% 4% 3% 4% 5% 7% 3% 2%
3 17 3 - 3 3 6 1
3% 3% 2% - 3% 2% 3% 1%
33 124 48 18 27 25 47 22
28% 22% 36% 19% 32% 20% 29% 27%
ze
9 31 11 10 4 4 12 2
8% 5% 8% 10% 5% 4% 7% 2%
Length of time business has been
Private sector growth plans operating
Remain Under 1 1 to 5 5 to 10 Over 10

Growth the same Smaller year years years years
(l) (m) (n) (o) (p) (q) (r)
1502 1168 226 17 188 386 2727
1518 1157 269 20** 195* 480 2620
45% 35% 8% 1%** 6%* 14% 78%
1499 1117 246 20 191 460 2548
99% 97% 92% 100% 98% 96% 97%
zmn n
20 40 22 - 5 20 72
1% 3% 8% - 2% 4% 3%
l zlm


(l) (m) (n) (o) (p) (q) (r)
16 28 13 - 5 11 57
20** 40** 22** -** 5** 20** 72*
20%** 40%** 22%** -** 5%** 20%** 72%*
2 1 - - 1 - 7
9% 3% - - 16% - 10%
3 8 * - * * 10
13% 19% 2% - 9% 2% 14%
- - - - - - 1
- - - - - - 2%
2 5 1 - 1 2 7
10% 13% 5% - 11% 8% 10%
13 25 16 - 3 16 43
67% 63% 72% - 65% 80% 60%
4 9 * - 1 * 17
23% 22% 2% - 24% 2% 24%
15 30 17 - 4 18 50
77% 75% 77% - 76% 87% 70%
* 1 5 - - 2 4
* 3% 21% - - 11% 5%


(l) (m) (n) (o) (p) (q) (r)
11 19 10 - 3 9 39
15** 30** 17** -** 4** 18** 50**
20%** 41%** 23%** -** 5%** 24%** 68%**
11 27 11 - 3 12 40
76% 91% 62% - 86% 66% 80%
3 3 3 - - 3 5
17% 9% 19% - - 19% 11%
1 - 1 - - 3 2
6% - 6% - - 15% 4%
- 4 - - 1 - 3
- 13% - - 14% - 7%
- 3 - - - - 4
- 11% - - - - 7%
1 2 - - - 2 1
4% 7% - - - 12% 1%
- 2 2 - - - 4
- 7% 12% - - - 8%
- - - - - - -
- - - - - - -


(l) (m) (n) (o) (p) (q) (r)
1486 1140 213 17 183 375 2670
1499 1117 246 20** 191* 460 2548
46% 34% 8% 1%** 6%* 14% 78%
375 351 78 9 48 100 753
25% 31% 32% 48% 25% 22% 30%
zl zq
424 305 83 8 45 146 712
28% 27% 34% 40% 24% 32% 28%
285 167 52 * 24 84 436

19% 15% 21% 2% 13% 18% 17%
z
301 150 30 4 27 78 428

20% 13% 12% 21% 14% 17% 17%
zmn
183 112 21 1 16 55 286

12% 10% 9% 6% 8% 12% 11%
167 119 29 1 23 53 275

11% 11% 12% 6% 12% 12% 11%
50 47 9 * 1 14 96
3% 4% 4% 1% 1% 3% 4%
14 15 3 - 3 6 25
1% 1% 1% - 2% 1% 1%
13 18 1 - 1 5 27
1% 2% 1% - 1% 1% 1%
6 13 * - 3 1 21
* 1% * - 1% * 1%
5 10 5 - * 3 18
* 1% 2% - * 1% 1%
l
5 10 2 - 1 3 13
* 1% 1% - * 1% 1%
4 8 * - - * 12
* 1% * - - * *
2 5 - - - - 7
* * - - - - *
* 3 - * * - 5
* * - 1% * - *
144 85 10 * 29 51 216
10% 8% 4% 2% 15% 11% 8%
r


(l) (m) (n) (o) (p) (q) (r)
1486 1140 213 17 183 375 2670
1499 1117 246 20** 191* 460 2548
46% 34% 8% 1%** 6%* 14% 78%
29 33 8 * 5 3 67
2% 3% 3% 1% 3% 1% 3%
82 77 24 1 1 30 167
5% 7% 10% 5% 1% 6% 7%
p p
64 76 17 3 4 24 143
4% 7% 7% 17% 2% 5% 6%
l
26 20 1 - 3 4 47
2% 2% 1% - 1% 1% 2%
363 216 63 * 43 133 517

24% 19% 26% 2% 23% 29% 20%
zm zr
45 28 11 - 10 12 69
3% 2% 5% - 5% 3% 3%
7 4 1 - 3 - 10
* * * - 1% - *
27 34 3 - 3 6 60
2% 3% 1% - 2% 1% 2%
857 631 118 15 119 247 1469

57% 56% 48% 75% 62% 54% 58%


(l) (m) (n) (o) (p) (q) (r)
1486 1140 213 17 183 375 2670
1499 1117 246 20** 191* 460 2548
46% 34% 8% 1%** 6%* 14% 78%
191 136 15 3 30 54 304
13% 12% 6% 17% 16% 12% 12%
n
162 109 25 1 21 49 256

11% 10% 10% 6% 11% 11% 10%
108 127 20 5 16 40 214

7% 11% 8% 27% 9% 9% 8%
zl
368 191 54 5 43 84 565
25% 17% 22% 23% 23% 18% 22%
zm
634 523 127 5 75 219 1123
42% 47% 52% 28% 39% 48% 44%
354 244 40 4 51 102 560

24% 22% 16% 23% 27% 22% 22%
1003 714 181 10 118 304 1688

67% 64% 74% 51% 62% 66% 66%
34 32 6 - 5 13 85
2% 3% 2% - 3% 3% 3%


(l) (m) (n) (o) (p) (q) (r)
378 249 48 3 55 84 629
358 253 40** 4** 52** 103* 577
48% 34% 5%** 1%** 7%** 14%* 78%
195 117 26 3 21 59 298
54% 46% 65% 74% 40% 58% 52%
123 74 14 - 21 43 175
34% 29% 35% - 40% 42% 30%
114 63 14 4 23 40 151
32% 25% 36% 100% 43% 39% 26%
46 21 4 - 8 23 53
13% 8% 9% - 16% 22% 9%
zr
35 19 2 - 2 17 56
10% 8% 5% - 3% 16% 10%
36 18 1 - 1 13 45
10% 7% 3% - 1% 13% 8%
21 7 3 - 2 10 24
6% 3% 8% - 4% 9% 4%
15 5 1 - - 10 14
4% 2% 2% - - 10% 2%
zr
10 6 1 - * 3 16
3% 2% 2% - 1% 3% 3%
78 75 9 3 19 19 139
22% 30% 21% 74% 36% 19% 24%
25 19 - - 2 6 38
7% 8% - - 3% 6% 7%
Adoption of Key Technologies Proportions/Means: Column
Overlap formulae used. * sm
C2a. Does your business have or use any of the following?

Size of b
Total 1-4
(z) (a)
100% 55%
Company website 2546 1283
76% 70%
agio
Any social media (NET) 2412 1234

72% 67%
aio
Social networks like Facebook and LinkedIn 2360 1198

71% 65%
aio
Remote working software like MS Teams, Zoom or

Skype 1898 949
57% 52%
agikm
op
Content sharing websites like Instagram or YouTube 1130 568
34% 31%
agiko
Business blogs like Twitter, Yammer or Tumblr 814 352

24% 19%
agik
Digital marketplace like eBay or Amazon. 610 353
18% 19%
k
Internet of Things, including sensor technology 293 146

9% 8%
Wiki based knowledge sharing tools 155 96

5% 5%
Other (please specify) 19 13

1% 1%
None of these 273 189

8% 10%
cdefh zbcdef
jm
Don't know 1 1
* *
C4. What are the benefits of having a company website and/or social media?
Base: Businesses with a website or social media
Size of b
Total 1-4
(z) (a)
100% 52%
Generated exposure for the organisation / raised
company profile / increased awareness 2132 1089
73% 72%
i
Increased responsiveness to customers / improved
customer service 698 344
24% 23%
k
Improved sales, turnover and/or profits 420 206

14% 14%
o
Allows us to operate as an internet business 289 151

10% 10%
ik
Resulted in new business partnerships / selling

opportunities 251 125
9% 8%
q
Improved communication with suppliers 141 69
5% 5%
Better communication within the organisation/ our staff 139 46

5% 3%
ag
Increased competitiveness 137 81

5% 5%
ho
Increased efficiencies 125 68
4% 5%
Increased productivity 121 63

4% 4%
Access to new/ different/ international markets 110 65

4% 4%
c c
Helps with recruitment 65 28
2% 2%
Allows sharing of information / knowledge / updates 54 29

2% 2%
Customers can make enquiries / bookings / buy / pay

online 46 25
2% 2%
Reduced costs 41 24
1% 2%
Increased communication generally 37 22

1% 1%
Benefits essential / it's a necessity 25 17

1% 1%
Increased professionalism / improved our reputation /

credibility 23 21
1% 1%
b zb
Keeps everyone up to date / in the loop 16 10
1% 1%
Allows sharing of contact details 13 4

* *
Other 49 38
2% 2%
zb
No benefit 136 90
5% 6%
cfjp zcdf
Don't know 34 14
1% 1%
g
C8. Does your organisation use any of the following types of mobile internet and technologies?
Size of b
Total 1-4
(z) (a)
100% 55%
Other portable devices like Smartphones or Tablets 2570 1424
77% 78%
mpq
Mobile broadband connection via portable device, for

example tethering to mobile 3G, 4G or 5G networks 1384 752
41% 41%
mp
Portable computers using mobile phone networks for

example laptops with inbuilt 3G, 4G or 5G 1010 555
30% 30%
Use mobile technologies (NET) 2782 1535

83% 84%
mpq

17% 16%
ij
Don't know 6 1
* *
g
C10. What are the benefits of using mobile technologies?

Base: Businesses using mobile technologies
Size of b
Total 1-4
(z) (a)
100% 55%
Employees able to work remotely / on the go 1717 911
62% 59%
ip
Business continuity, flexibility, or resilience 648 368

23% 24%
k
Increased responsiveness to customers / improved
customer service / customer engagement 581 352
21% 23%
fi df
Increased efficiency 571 317
21% 21%
j
Improved communication with suppliers 357 218

13% 14%
q

12% 12%
j
Improved communication / information sharing 124 58
4% 4%
Allows access to internet / email / business functions 109 64

4% 4%
Increased accessibility / easier for contact 65 38

2% 2%
Reduced costs 37 28
1% 2%
It is essential 27 19
1% 1%
Increased safety 15 11
1% 1%
Other 79 45
3% 3%
j
No benefit 71 41
3% 3%
Don't know 49 25
2% 2%
No answer 1 1
* *
C13. Does your organisation subscribe to any of the following cloud computing services used o
Size of b
Total 1-4
(z) (a)
100% 54%
Office software such as word processors and
spreadsheets 1705 867
53% 49%
aiop
Storage of files 1604 819
49% 47%
aiop
E-mail using a cloud computing service 1530 771

47% 44%
aikp
Finance or accounting software applications 1480 742

46% 42%
afopq
Hosting the organisation's database(s) 905 438

28% 25%
agikm
o
System and network management 568 246
18% 14%
agiop
Infrastructure and computing power to run the

organisation's own software 448 204
14% 12%
agikm
Customer Relationship Management, known as CRM 441 179

14% 10%
aik
Any cloud computing (NET) 2406 1251

74% 71%
aiop

23% 26%
bcdj zbcd
Don't know 96 44
3% 2%
gj
C14. What are the benefits of subscribing to cloud computing services?

Base: Businesses using cloud computing
Size of b
Total 1-4
(z) (a)
100% 52%
Can access data or service remotely / from anywhere 1182 618

49% 49%
i
Improved security 443 247

18% 20%

15% 16%
k
Resilience / reliability 302 162

13% 13%
f f
Increased flexibility of staff 214 106

9% 8%
gi

9% 10%
Storage / capacity 205 106

9% 8%
Continually updated software 165 96

7% 8%
cik c
Reduced costs 136 53
6% 4%
a
Data back up / recovery 108 57

4% 5%
Communication / information sharing 46 20

2% 2%
Environmentally friendly 40 24
2% 2%
No need for infrastructure 34 14

1% 1%
Helps with accounting / tax / VAT 27 16

1% 1%
j
It is mandatory / required from us 25 11
1% 1%
Other 56 27
2% 2%
No benefit 110 63
5% 5%
ch c
Don't know 228 115
9% 9%
j
C15. How important a role would you say data analytics plays in the operation of your business?
Size of b
Total 1-4
(z) (a)
100% 55%
A large role 285 113
9% 6%
agiko
Some role 1043 527

31% 29%
ak
No role 1906 1158

57% 63%
cdefh zbcde
jlp f
Use data analytics (NET) 1329 639

40% 35%
agiko
Don't know 112 35

3% 2%
agj
C16a. And how important a role does Artificial Intelligence play in your use of data analytics? W
Base: Businesses using data analytics
Size of b
Total 1-4
(z) (a)
100% 48%
A large role 77 36
6% 6%
Some role 380 179
29% 28%
q
No role 789 387

59% 61%
cdfhp cd
Use artificial intelligence (NET) 457 215

34% 34%
q
Don't know 83 37
6% 6%
j
C17. What are the benefits of using data analytics for your organisation?
Size of b
Total 1-4
(z) (a)
100% 48%
More accurate and targeted marketing 378 189
28% 30%
io
Increased responsiveness to customers/ improved

customer service 260 132
20% 21%
i
Drives business decisions / overall strategy 252 112
19% 18%
i
Improving data quality/ compliance/ retention 152 69
11% 11%

11% 12%
Increased competitiveness 125 55

9% 9%
Improved sales, turnover and/or profits 109 50

8% 8%
Enhanced insights into markets / competitors 108 50

8% 8%
Resulted in new business partnerships / selling

opportunities 87 47
7% 7%
fi f
Automating processes and real-time decision making 65 43

5% 7%
Improved data access / analysis 63 25

5% 4%
3% 2%
Improved financial management 26 15

2% 2%
Reduced costs 26 14
2% 2%
Helps us monitor website traffic 19 9

1% 1%
Helps us monitor performance 19 5

1% 1%
Other 45 29
3% 5%
No benefit 114 67
9% 10%
dhj d
Don't know 183 86

14% 13%
j
C18. Summary Table Here are some examples of software solutions which aim to help with busi
Enterprise Customer
Resource Relationship
Planning Managemen
(ERP) t (CRM)
software software
Yes 106 520
3% 16%
No 3126 2746
93% 82%
Don't know 115 79
3% 2%
C18_1. Here are some examples of software solutions which aim to help with business functions
Size of b
Total 1-4
(z) (a)
100% 55%
Yes 106 40
3% 2%
ag
No 3126 1754
93% 96%
cdefh zcdef
p
Don't know 115 39
3% 2%
agj
Size of b
Total 1-4
(z) (a)
100% 55%
Yes 520 225
16% 12%
agik
No 2746 1583
82% 86%
cdefh zbcde
j f
Don't know 79 25
2% 1%
agij
Size of b
Total 1-4
(z) (a)
100% 55%
Yes 231 86
7% 5%
agiq
No 3029 1723
91% 94%
cdefh zbcde
p f
Don't know 85 24
3% 1%
agij
C18. Use of software to help with business functions, management and efficiencies
Size of b
Total 1-4
(z) (a)
100% 55%
Use software solutions 665 296
20% 16%
agik
Do not use software solutions 2555 1495

76% 82%
cdefh zbcde
jp f
C19. What types of software solutions are you likely to adopt in the next 12 months, if any?
Base: Businesses not using business software or don't know
Size of b
Total 1-4
(z) (a)
100% 57%
Customer Relationship Management software 169 84
6% 5%
ik
Supply Chain Management software 53 28

2% 2%
Enterprise Resource Planning software 27 19

1% 1%
Accounting / finance software 18 12

1% 1%
Staff / job / project management software 9 2

* *
Stock / livestock management software 7 4

* *
Other types of software 91 49
3% 3%
Any software solutions (NET) 329 172

12% 11%
ko
None 2152 1274

80% 83%
defhp zdef
Don't know 204 94

8% 6%
ag
C24_A. Summary Table Considering the digital technologies your company has in place, please
Base: Businesses using each technology
A company Social
website media
Essential 1373 777
54% 32%
Important 926 1190
36% 49%
Not important 247 444
10% 18%
Don't know 1 1
* *
C24_A_1. Considering the digital technologies your company has in place, please tell me how im
Base: Businesses using a company website
Size of b
Total 1-4
(z) (a)
100% 50%
Essential 1373 704
54% 55%
iko
Important 926 434

36% 34%
m

10% 11%
cmp c
Don't know 1 1
* *
Base: Businesses using social media
Size of b
Total 1-4
(z) (a)
100% 51%
Essential 777 368
32% 30%
ik
Important 1190 611

49% 50%
q
18% 21%
cflmp cf
Don't know 1 *
* *
Base: Businesses using mobile internet and technologies
Size of b
Total 1-4
(z) (a)
100% 55%
Essential 1644 898
59% 58%
p
Important 949 524

34% 34%
cdel cd

6% 7%
ik
Don't know 14 9
* 1%
Base: Businesses using cloud computing
Size of b
Total 1-4
(z) (a)
100% 52%
Essential 1072 529
45% 42%
io
Important 925 468

38% 37%
j
15% 18%
cfj zcf
Don't know 43 33
2% 3%
bj zb
Size of b
Total 1-4
(z) (a)
100% 48%
Essential 261 109
20% 17%
gio
Important 710 312

53% 49%
a

24% 31%
bcehj zbcde
p f
Don't know 41 20
3% 3%
gj
Base: Businesses using business function, management or efficiency software
Size of b
Total 1-4
(z) (a)
100% 45%
Essential 220 100
33% 34%
Important 306 142

46% 48%

19% 17%
dh
Don't know 13 3
2% 1%
gj
Base: Businesses using remote working tools
Size of b
Total 1-4
(z) (a)
100% 50%
Essential 1042 509
55% 54%
iko
Important 631 307

33% 32%
cj

11% 13%
j
Don't know 11 9
1% 1%
Base: Businesses using the internet of things
Size of b
Total 1-4
(z) (a)
Weighted base 293 146*
100% 50%*
Essential 128 64
44% 44%
Important 119 64
41% 44%
Not important 42 14
14% 10%
Don't know 4 3
1% 2%
C26. Does your business have a specific plan or strategy for its use of digital technology in deliv
Base: Businesses using any technologies
Size of b
Total 1-4
(z) (a)
100% 54%
Yes 736 351
22% 20%
agiko
No 2412 1399
73% 78%
cdefh zbcde
j f
Don't know 138 39
4% 2%
agi
C27. What are the main reasons your organisation does not use any of the mentioned technolog
Base: Businesses not using any technologies
Size of b
Total 1-4
(z) (a)
Weighted base 60** 44**
100%** 73%**
Not relevant to the business / doesn't suit my business 39 26

65% 61%
Prefer current business model, e.g. face-to-face
interaction 6 6
11% 15%
Don't understand IT / wouldn't know how to 6 6
10% 13%
Lack of skills in the organisation 3 3
5% 6%
Business is too small 2 1
3% 3%
Cost of development and/or maintenance is too high * *
1% 1%
Poor internet connection * *
1% 1%
No internet connection - -
- -
Currently under development - -
- -
Lack of customer demand - -
- -
Other (please specify) 11 8
18% 18%
Don't know 2 2
4% 5%
oportions/Means: Columns Tested (5% risk level) - z/a/b/c/d/e/f - z/g/h - z/i/j/k/l/m/n/o/p/q
erlap formulae used. * small base; ** very small base (under 30) ineligible for sig testing
Number of
Busines
Agricult s activiti
5-9 10-19 20-49 50-99 100+ Single Multiple ure es
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
866 194 92 30 34 2243 303 119 886
81% 86% 90% 96% 97% 75% 86% 34% 88%
za za zab zabc zabcd zg zikop
811 183 86 26 31 2140 272 176 744

76% 82% 84% 84% 91% 71% 77% 50% 74%
za za zab za zabc z io
803 179 85 26 30 2095 265 166 725

75% 80% 82% 83% 86% 70% 75% 47% 72%
za za za za zab io
624 162 79 23 29 1638 259 185 813

59% 72% 76% 74% 84% 55% 74% 52% 81%
a zab zab zab zabc zg kmp ziklm
nopq
365 104 40 13 15 984 146 76 329
34% 46% 39% 42% 45% 33% 42% 21% 33%
zab za zg io
294 81 38 14 17 684 130 36 307

28% 36% 37% 45% 48% 23% 37% 10% 31%
a zab zab zab zabc zg ziko
184 36 20 5 4 556 53 105 171
17% 16% 20% 17% 12% 19% 15% 30% 17%
zjklm
op
90 28 14 4 6 253 40 31 120
8% 12% 13% 14% 19% 8% 11% 9% 12%
za za zab z
34 16 4 1 4 131 24 18 71
3% 7% 4% 4% 12% 4% 7% 5% 7%
zb zabd k zkop
3 2 - - * 17 2 3 3
* 1% - - 1% 1% 1% 1% *
70 8 2 * * 260 13 79 23
7% 4% 2% * * 9% 4% 22% 2%
ef zh zjklmn
pq
- - - - - 1 - - -
- - - - - * - - -
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
679 481 239 95 156 2376 521 301 850
960 211 97 30* 34* 2573 329 203 937
33% 7% 3% 1%* 1%* 89% 11% 7% 32%
728 159 77 23 24 1904 229 121 723

76% 75% 79% 78% 70% 74% 70% 59% 77%
zi
246 58 24 7 9 612 86 42 220
26% 28% 25% 24% 25% 24% 26% 20% 23%
k k
152 27 14 4 4 384 36 24 134

16% 13% 14% 14% 11% 15% 11% 12% 14%
o
92 26 7 3 4 260 29 12 82
10% 12% 7% 10% 11% 10% 9% 6% 9%
98 15 7 1 2 226 25 13 94
10% 7% 8% 4% 7% 9% 7% 7% 10%
q
41 15 5 2 3 115 26 15 49
4% 7% 5% 7% 9% 4% 8% 7% 5%
z zg q
50 14 13 3 4 111 28 10 40
5% 7% 13% 11% 12% 4% 9% 5% 4%
a zabc zab zab zg
41 7 5 1 2 133 4 6 48
4% 3% 5% 2% 5% 5% 1% 3% 5%
h o
37 9 4 2 3 110 15 11 43
4% 4% 4% 5% 8% 4% 5% 5% 5%
o
32 11 8 2 1 108 13 9 46
3% 5% 9% 7% 4% 4% 4% 4% 5%
zab
38 3 2 * * 99 11 8 36
4% 2% 2% 2% 1% 4% 3% 4% 4%
18 5 5 2 4 55 9 6 22
2% 3% 5% 8% 12% 2% 3% 3% 2%
zab zabc zabcd
16 4 2 * 2 47 7 10 19
2% 2% 2% * 7% 2% 2% 5% 2%
zabcde zjkmno
p
16 2 2 - 1 39 7 5 13
2% 1% 2% - 3% 2% 2% 3% 1%
p
15 1 1 * * 41 * 2 11
2% 1% 1% 1% * 2% * 1% 1%
8 2 3 1 2 28 9 10 13
1% 1% 3% 2% 5% 1% 3% 5% 1%
b zabc zg zjkmnp
7 1 * * * 25 * 2 9
1% * * * * 1% * 1% 1%
* 1 * * - 23 * 1 16
* 1% * * - 1% * * 2%
b z
5 - - - * 15 * 1 4
1% - - - 1% 1% * 1% *
c
8 - * - 1 10 2 1 7
1% - * - 2% * 1% 1% 1%
zacd
7 2 1 1 * 47 2 3 16
1% 1% 1% 3% 1% 2% 1% 2% 2%
40 4 2 1 * 129 8 18 27
4% 2% 2% 4% * 5% 2% 9% 3%
zjmpq
13 1 2 - 1 21 13 4 11
1% 1% 2% - 2% 1% 4% 2% 1%
zg
ternet and technologies?
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
818 167 80 25 26 2309 261 293 827
77% 74% 77% 80% 76% 77% 74% 83% 82%
zlmpq zlmpq
447 94 41 15 17 1238 146 151 496

42% 42% 40% 49% 50% 41% 42% 43% 49%
mp zilmp
q
311 68 36 10 13 892 118 99 399

29% 30% 35% 33% 38% 30% 34% 28% 40%
ziklm
opq
889 185 83 26 29 2495 287 309 895
83% 83% 81% 83% 83% 83% 82% 88% 89%
zlmpq zlmnp
q
176 39 19 5 5 498 60 43 109
17% 17% 19% 17% 14% 17% 17% 12% 11%
1 - * - 1 2 4 1 *
* - * - 3% * 1% * *
zabcd zg
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
619 405 202 84 129 2258 440 445 778
889 185 83 26* 29* 2495 287 309 895
32% 7% 3% 1%* 1%* 90% 10% 11% 32%
562 129 56 20 18 1531 186 165 629
63% 70% 67% 76% 63% 61% 65% 53% 70%
za za ziklm
pq
204 43 18 6 5 586 63 65 243
23% 23% 22% 22% 16% 23% 22% 21% 27%
zikn
171 36 12 4 3 533 48 43 183

19% 19% 14% 14% 11% 21% 17% 14% 20%
i
175 37 21 5 7 498 73 81 154
20% 20% 26% 19% 25% 20% 25% 26% 17%
zj
98 24 7 2 2 330 26 41 100
11% 13% 8% 8% 8% 13% 9% 13% 11%
93 20 12 3 6 287 42 48 83
10% 11% 14% 12% 20% 11% 15% 16% 9%
zabc zj
43 11 4 3 1 117 7 17 40
5% 6% 5% 11% 4% 5% 3% 5% 4%
za
33 8 1 1 2 102 7 25 29
4% 4% 2% 6% 5% 4% 2% 8% 3%
zjkmp
21 2 2 1 * 58 6 10 17
2% 1% 3% 5% * 2% 2% 3% 2%
c
5 3 1 * - 35 2 6 13
1% 2% 1% * - 1% 1% 2% 2%
7 1 * - * 22 5 4 8
1% * * - 1% 1% 2% 1% 1%
2 1 * - 1 13 2 2 11
* * * - 2% 1% 1% 1% 1%
zbc z
25 5 1 * 2 71 8 13 14
3% 3% 2% 1% 5% 3% 3% 4% 2%
j
26 3 1 * 1 65 6 9 29
3% 2% 1% * 3% 3% 2% 3% 3%
18 2 1 - 1 42 7 6 8
2% 1% 1% - 3% 2% 2% 2% 1%
- - - - - 1 - 1 -
- - - - - * - * -
z
omputing services used over the internet?
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
759 507 253 98 155 2727 544 503 896
1050 221 102 31* 34* 2899 347 346 983
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
584 133 61 18 20 1505 199 153 647

56% 60% 60% 56% 59% 52% 57% 44% 66%
a za a zikmn
opq
560 122 52 17 16 1412 193 140 639
53% 55% 51% 53% 48% 49% 55% 41% 65%
za za z ziklm
nopq
539 115 51 20 16 1363 167 107 622
51% 52% 50% 64% 48% 47% 48% 31% 63%
za za za zikmn
opq
534 123 48 14 12 1333 147 165 521
51% 55% 47% 44% 35% 46% 42% 48% 53%
zaf zaf opq zmopq
318 81 38 9 11 768 137 52 416

30% 37% 37% 28% 34% 26% 39% 15% 42%
a za za zg zikmn
opq
205 57 28 9 10 481 87 21 281
20% 26% 28% 30% 30% 17% 25% 6% 29%
a zab zab zab zab zg zikmn
op
161 45 16 6 9 375 72 23 241

15% 20% 15% 19% 26% 13% 21% 7% 25%
za zabd zg ziklmn
opq
178 48 20 6 5 380 61 11 220

17% 22% 20% 18% 15% 13% 18% 3% 22%
za za za a ziklmn
op
820 176 82 25 25 2158 247 243 830
78% 80% 80% 81% 74% 74% 71% 70% 84%
za za a zikmn
opq
204 37 17 5 6 674 70 95 142
19% 17% 16% 16% 18% 23% 20% 27% 14%
zjl
26 7 3 1 3 66 30 8 11
2% 3% 3% 3% 8% 2% 9% 2% 1%
zab zg
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
575 399 202 75 116 1989 393 345 734
820 176 82 25* 25* 2158 247 243 830
34% 7% 3% 1%* 1%* 90% 10% 10% 34%
389 102 40 13 12 1043 139 91 468

47% 58% 49% 52% 47% 48% 56% 38% 56%
zab z zikoq
135 33 16 5 5 403 40 45 180

17% 19% 20% 21% 18% 19% 16% 19% 22%
zop
109 28 13 5 5 322 37 34 129

13% 16% 15% 22% 21% 15% 15% 14% 16%
k
102 20 7 3 1 272 30 30 104

12% 11% 9% 13% 4% 13% 12% 12% 12%
f
66 20 9 3 3 173 42 8 104
8% 11% 11% 10% 12% 8% 17% 3% 13%
zg zikn
54 16 5 2 2 185 24 16 75
7% 9% 7% 10% 10% 9% 10% 7% 9%
72 15 4 3 1 189 16 23 61
9% 9% 5% 13% 6% 9% 6% 10% 7%
49 7 7 2 2 153 11 9 91
6% 4% 9% 9% 9% 7% 5% 4% 11%
ziklo
65 10 4 1 1 126 10 9 72
8% 6% 4% 5% 2% 6% 4% 4% 9%
za zin
35 7 4 - 1 100 8 17 33
4% 4% 5% - 3% 5% 3% 7% 4%
zm
17 6 1 1 1 38 8 8 15
2% 3% 1% 2% 5% 2% 3% 3% 2%
ad z
11 4 1 * * 35 5 2 14
1% 2% 1% 2% 1% 2% 2% 1% 2%
13 4 2 * * 31 3 2 20
2% 2% 2% * 2% 1% 1% 1% 2%
z
9 2 - - * 26 1 10 2
1% 1% - - 2% 1% * 4% *
zjkop
10 2 1 - - 22 2 2 11
1% 1% 1% - - 1% 1% 1% 1%
22 3 1 1 2 52 4 6 21
3% 2% 1% 2% 10% 2% 2% 2% 3%
zabcd
40 3 3 1 1 106 4 15 28
5% 1% 4% 5% 3% 5% 2% 6% 3%
c
83 13 10 2 3 205 23 28 44
10% 7% 13% 9% 11% 9% 9% 12% 5%
j
peration of your business? Would you say...
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
104 25 13 7 9 223 63 17 109
10% 11% 13% 22% 27% 7% 18% 5% 11%
a a a zabc zabcd zg ziko
345 82 48 10 15 919 124 103 339

32% 36% 47% 33% 43% 31% 35% 29% 34%
za zabc zab k k
573 107 36 12 8 1770 136 222 535

54% 47% 35% 40% 22% 59% 39% 63% 53%
def df f f zh zjlmp l
450 106 61 17 24 1142 187 119 448

42% 47% 60% 55% 70% 38% 53% 34% 45%
a za zabc zab zabc zg k ziko
44 12 6 2 3 83 29 12 21
4% 5% 5% 5% 8% 3% 8% 3% 2%
a za a za zg
r use of data analytics? Would you say...
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
321 239 139 53 114 1090 320 175 429
450 106 61* 17* 24* 1142 187 119 448
34% 8% 5%* 1%* 2%* 86% 14% 9% 34%
26 4 5 1 3 63 14 6 30
6% 4% 8% 3% 12% 6% 8% 5% 7%
zc
115 42 23 5 8 316 64 40 122
26% 40% 38% 29% 31% 28% 34% 34% 27%
zab zb q q
279 53 30 11 11 693 96 63 282

62% 50% 48% 65% 47% 61% 51% 52% 63%
cdf h ip
141 46 28 6 10 379 78 47 152

31% 44% 46% 32% 43% 33% 42% 39% 34%
zab zab z q
29 7 3 * 2 70 13 10 14
7% 6% 6% 3% 10% 6% 7% 8% 3%
j
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
321 239 139 53 114 1090 320 175 429
450 106 61* 17* 24* 1142 187 119 448
34% 8% 5%* 1%* 2%* 86% 14% 9% 34%
121 33 19 4 7 321 57 21 142
27% 31% 31% 22% 29% 28% 31% 18% 32%
io
79 21 16 3 3 220 40 14 104
18% 20% 25% 16% 14% 19% 21% 12% 23%
i
96 22 9 5 2 217 35 12 113
21% 21% 15% 28% 10% 19% 19% 10% 25%
f f zi
52 15 5 3 3 131 20 15 64
12% 14% 8% 14% 11% 12% 11% 12% 14%
43 8 6 2 4 134 13 13 56
10% 8% 10% 10% 16% 12% 7% 11% 12%
42 11 8 2 2 102 23 9 40
9% 10% 12% 9% 7% 9% 12% 7% 9%
36 9 7 2 3 95 14 10 30
8% 8% 11% 9% 13% 8% 7% 8% 7%
39 8 6 3 2 95 13 16 40
9% 8% 10% 15% 7% 8% 7% 13% 9%
z
28 5 4 2 * 76 11 3 37
6% 5% 6% 12% * 7% 6% 2% 8%
f i
15 6 2 * 1 59 6 2 20
3% 5% 2% 1% 2% 5% 3% 2% 4%
28 5 3 1 1 53 9 4 20
6% 5% 4% 6% 5% 5% 5% 4% 5%
13 1 5 - 1 30 4 4 14
3% 1% 8% - 3% 3% 2% 4% 3%
zabc
5 3 1 1 * 24 3 5 9
1% 3% 2% 5% 2% 2% 1% 4% 2%
b
7 3 1 1 * 26 1 8 6
2% 3% 2% 5% 1% 2% * 7% 1%
zjmq
7 2 * * - 18 1 - 4
2% 2% * 1% - 2% * - 1%
10 3 1 * * 18 1 1 7
2% 3% 1% * 1% 2% * 1% 2%
8 5 * 1 * 33 12 4 17
2% 4% 1% 6% 2% 3% 7% 3% 4%
zg
35 7 2 1 2 109 4 9 18
8% 7% 3% 5% 8% 10% 2% 8% 4%
zh
63 11 8 2 5 145 38 27 44
14% 11% 14% 11% 20% 13% 20% 23% 10%
zg zj
hich aim to help with business functions, management and efficiencies; could you tell me whether your or
Supply
Chain
Managem
ent
software
3346
3346
231
7%
3029
91%
85
3%
lp with business functions, management and efficiencies; could you tell me whether your organisation us
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
34 18 5 5 4 84 21 10 35
3% 8% 4% 17% 10% 3% 6% 3% 4%
zab zabcd zab zg
1000 198 91 24 25 2841 285 335 951
94% 88% 88% 78% 72% 95% 81% 95% 95%
cdef ef ef zh p p
32 8 7 2 6 69 45 9 18
3% 4% 7% 6% 18% 2% 13% 2% 2%
zab zabcde zg
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
190 55 25 8 8 440 80 14 243
18% 25% 24% 26% 24% 15% 23% 4% 24%
a zab za za za zg zikmno
pq
853 163 74 22 22 2505 242 336 750
80% 73% 72% 69% 62% 84% 69% 95% 75%
cdef zh zjlmn
opq
23 6 4 2 5 50 30 3 11
2% 3% 4% 6% 13% 2% 8% 1% 1%
a a zabcd zg
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
81 27 17 6 9 175 56 15 65
8% 12% 16% 19% 26% 6% 16% 4% 6%
a zab zab zab zabc zg
967 190 80 23 19 2771 258 334 926

91% 85% 78% 73% 56% 93% 73% 95% 92%
cdef ef f f zh znp np
19 8 6 2 6 48 37 3 13
2% 3% 5% 8% 18% 2% 11% 1% 1%
a zab zab zabcd zg
d efficiencies
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
769 513 255 98 158 2796 550 512 912
1066 225 103 31* 34* 2994 352 353 1004
32% 7% 3% 1%* 1%* 89% 11% 11% 30%
226 72 33 14 14 555 109 31 277
21% 32% 32% 44% 40% 19% 31% 9% 28%
a zab zab zab zab zg zikmo
q
805 141 62 16 14 2354 201 314 704
76% 63% 60% 50% 40% 79% 57% 89% 70%
cdef ef f zh zjlmn
opq
xt 12 months, if any?
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
625 367 177 56 86 2294 362 458 662
840 153 70 18* 21* 2439 242 322 727
31% 6% 3% 1%* 1%* 91% 9% 12% 27%
58 12 8 3 1 152 17 8 62
7% 8% 12% 15% 4% 6% 7% 3% 9%
za za ziko
18 5 2 - 1 43 10 9 14
2% 3% 3% - 5% 2% 4% 3% 2%
3 3 1 1 1 26 1 4 7
* 2% 2% 3% 3% 1% * 1% 1%
b b b b
4 1 1 1 - 17 1 5 5
* 1% 1% 3% - 1% 1% 1% 1%
b z
4 1 1 1 * 9 * - 3
* 1% 2% 3% 2% * * - *
a za zab za
2 * - - - 6 1 5 -
* * - - - * * 2% -
zj
30 6 3 1 1 85 6 7 35
4% 4% 5% 8% 5% 3% 2% 2% 5%
io
112 23 13 3 3 299 31 34 116
13% 15% 19% 20% 14% 12% 13% 11% 16%
za ko zikoq
658 118 49 12 13 1983 169 261 566

78% 77% 71% 68% 63% 81% 70% 81% 78%
f f zh p p
71 11 7 2 5 161 43 27 46
8% 7% 11% 12% 23% 7% 18% 8% 6%
zabcd zg
pany has in place, please tell me how important each is to your business?
Busines
s
function,
Mobile manage
internet ment or
and Cloud efficienc Remote The
technologi computi Data y working internet
es ng analytics software tools of things
2699 2383 1410 689 1988 309
2783 2406 1329 665 1898 293
1644 1072 261 220 1042 128
59% 45% 20% 33% 55% 44%
949 925 710 306 631 119
34% 38% 53% 46% 33% 41%
176 366 316 126 214 42
6% 15% 24% 19% 11% 14%
14 43 41 13 11 4
* 2% 3% 2% 1% 1%
ace, please tell me how important each is to your business? A company website
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
580 433 224 95 153 2022 474 179 805
866 194 92 30* 34* 2243 303 119 886
34% 8% 4% 1%* 1%* 88% 12% 5% 35%
442 114 44 18 23 1206 166 46 497
51% 59% 48% 58% 68% 54% 55% 38% 56%
bd zabd iko
341 70 41 11 9 815 110 58 298

39% 36% 44% 37% 27% 36% 36% 49% 34%
f zaf zjmnp
82 10 7 1 2 220 26 16 91
10% 5% 8% 5% 5% 10% 9% 13% 10%
c mp m
- - - - - 1 - - *
- - - - - * - - *
ace, please tell me how important each is to your business? Social media
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
579 424 213 84 142 2009 459 261 698
811 183 86 26* 31* 2140 272 176 744
34% 8% 4% 1%* 1%* 89% 11% 7% 31%
264 72 31 11 15 675 101 40 221
33% 39% 36% 40% 49% 32% 37% 23% 30%
za zab k
395 93 41 13 15 1062 127 92 362

49% 51% 48% 49% 47% 50% 47% 53% 49%
q q
151 18 14 3 1 401 43 44 161
19% 10% 16% 11% 4% 19% 16% 25% 22%
cf f zlmpq zlmp
1 - - - - 1 * - *
* - - - - * * - *
ace, please tell me how important each is to your business? Mobile internet and technologies
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
619 405 202 84 129 2259 440 445 778
889 185 83 26* 29* 2495 287 309 895
32% 7% 3% 1%* 1%* 90% 10% 11% 32%
502 126 61 19 20 1467 177 179 569
56% 68% 74% 74% 68% 59% 62% 58% 64%
zab zab zab zpq
330 47 18 6 8 855 94 118 280

37% 25% 21% 22% 28% 34% 33% 38% 31%
cde jl
53 13 4 1 1 160 16 12 45
6% 7% 5% 4% 3% 6% 5% 4% 5%
4 - - - * 13 1 1 1
* - - - 1% 1% * * *
c
ace, please tell me how important each is to your business? Cloud computing
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
575 400 202 75 116 1990 393 345 735
820 176 82 25* 25* 2159 247 243 830
34% 7% 3% 1%* 1%* 90% 10% 10% 34%
380 91 32 16 14 951 121 77 480
46% 51% 40% 61% 56% 44% 49% 32% 58%
zad zabd ad zikmn
opq
324 69 37 7 9 828 97 115 257
40% 39% 45% 27% 37% 38% 39% 47% 31%
e zjl
111 14 12 3 1 338 28 49 88
14% 8% 15% 12% 6% 16% 11% 20% 11%
c c zj
5 3 1 - * 42 2 3 5
1% 2% 1% - 1% 2% 1% 1% 1%
ace, please tell me how important each is to your business? Data analytics
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
321 239 139 53 114 1090 320 175 429
450 106 61* 17* 24* 1142 187 119 448
34% 8% 5%* 1%* 2%* 86% 14% 9% 34%
91 20 15 7 7 206 56 16 95
20% 19% 24% 40% 29% 18% 30% 13% 21%
zabc a zg o
263 69 32 9 13 618 92 62 262

59% 65% 52% 51% 54% 54% 49% 52% 58%
a za zl
85 14 12 1 4 291 24 38 86
19% 13% 20% 7% 15% 26% 13% 32% 19%
zh zjp
11 3 2 * 1 27 15 4 6
2% 3% 4% 2% 2% 2% 8% 3% 1%
zg
ace, please tell me how important each is to your business? Business function, management or efficiency
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
144 146 78 42 71 502 187 54 249
226 72 33* 14** 14* 555 109* 31* 277
34% 11% 5%* 2%** 2%* 84% 16%* 5%* 42%
69 23 13 5 5 175 45 8 107
31% 32% 39% 37% 35% 31% 42% 25% 39%
96 35 16 8 7 260 47 19 114
43% 48% 50% 58% 51% 47% 43% 62% 41%
zjp
54 14 3 1 2 115 11 3 55
24% 19% 8% 5% 14% 21% 10% 9% 20%
d h
7 1 1 - * 6 7 1 *
3% 2% 3% - * 1% 6% 3% *
zg j
ace, please tell me how important each is to your business? Remote working tools
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
445 357 200 73 135 1572 416 280 721
624 162 79 23* 29* 1638 259 185 813
33% 9% 4% 1%* 2%* 86% 14% 10% 43%
338 99 47 16 19 902 140 62 568
54% 61% 59% 68% 66% 55% 54% 34% 70%
z za zikmn
opq
232 45 23 6 7 542 89 88 196
37% 28% 30% 24% 24% 33% 34% 48% 24%
cf zjlq
54 18 8 2 2 188 27 35 46
9% 11% 11% 8% 6% 11% 10% 19% 6%
zj
* - * - 1 7 4 - 3
* - * - 4% * 2% - *
zabcd
ace, please tell me how important each is to your business? The internet of things
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
60 53 37 12 33 238 71 49 106
90* 28* 14** 4** 6** 253 40** 31* 120*
31%* 9%* 5%** 1%** 2%** 86% 14%** 11%* 41%*
40 12 8 1 4 107 21 16 55
44% 43% 60% 25% 58% 42% 53% 51% 46%
33 9 4 2 2 105 14 10 47
36% 32% 30% 55% 31% 41% 36% 31% 39%
18 6 1 1 1 37 4 5 18
20% 22% 9% 18% 10% 15% 11% 17% 15%
- 1 * * * 4 * * *
- 3% 1% 2% * 2% * 1% *
digital technology in delivering the business?
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
760 510 252 98 158 2738 549 490 905
1052 224 101 31* 34* 2935 351 338 999
32% 7% 3% 1%* 1%* 89% 11% 10% 30%
235 66 36 12 17 621 116 36 330
22% 29% 35% 39% 50% 21% 33% 11% 33%
zab zab zab zabcd zg zikmno
pq
769 141 57 17 12 2226 186 295 629
73% 63% 56% 55% 34% 76% 53% 87% 63%
cdef f f f zh zjlmn
pq
49 17 9 2 5 88 50 7 40
5% 8% 9% 6% 16% 3% 14% 2% 4%
a zab zab a zabc zg
the mentioned technologies?
Number of
Busines
Agricult s activiti
(b) (c) (d) (e) (f) (g) (h) (i) (j)
9 3 3 - - 58 1 22 7
14** *** 2** -** -** 59** *** 15** 5**
23%** 1%** 3%** -** -** 99%** 1%** 25%** 8%**
10 * 2 - - 39 - 10 1
73% 100% 100% - - 66% - 64% 21%
- * - - - 6 - 1 -
- 19% - - - 11% - 7% -
- - - - - 6 - 2 *
- - - - - 10% - 14% 9%
* - - - - 3 - - *
2% - - - - 5% - - 7%
1 - - - - 2 - - -
5% - - - - 3% - - -
- - - - - * - - -
- - - - - 1% - - -
- - - - - * - * -
- - - - - 1% - 3% -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
3 * - - - 10 * 3 1
19% 24% - - - 17% 100% 21% 17%
- - - - - 2 - - 2
- - - - - 4% - - 46%
Sector Area
Transpo
r t/ Souther
Health/ Hotels/ Commu Highlan n
Constru Social restaura Manufac nic Wholesa Other Rest of ds and Scotland
c tion Work nts t uring ations l e/ retail services Scotland Islands area
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
255 162 334 293 221 439 218 1586 1150 610
395 124* 272 177 310 437 276 2717 415 214
12% 4%* 8% 5% 9% 13% 8% 81% 12% 6%
289 108 229 161 212 314 228 2160 270 116
73% 87% 84% 91% 68% 72% 83% 79% 65% 54%
i zikop zikop zikop i i iop zbc c
q
259 99 220 142 190 357 224 1987 280 145
66% 80% 81% 80% 61% 82% 81% 73% 68% 68%
i iko ziko ziko i zijko ziko bc
258 98 218 137 184 356 218 1952 271 138

65% 79% 80% 78% 59% 82% 79% 72% 65% 65%
i iko ziko ziko i zijko ziko bc
159 86 104 105 134 151 160 1584 214 99

40% 69% 38% 60% 43% 35% 58% 58% 52% 46%
zikmo kmop kmop zbc
p
101 48 133 76 45 197 125 961 118 51
25% 39% 49% 43% 15% 45% 45% 35% 28% 24%
o iko zijko zijko zijko zijko zbc
42 51 77 42 62 116 79 717 67 30
11% 42% 29% 24% 20% 27% 29% 26% 16% 14%
zikno ik ik ik ik ik zbc
p
41 14 42 49 46 82 58 465 93 51
10% 12% 16% 28% 15% 19% 21% 17% 22% 24%
zjklm k k za za
op
27 9 22 13 19 32 20 250 28 15
7% 7% 8% 7% 6% 7% 7% 9% 7% 7%
6 2 17 5 5 12 19 133 16 7
2% 2% 6% 3% 2% 3% 7% 5% 4% 3%
k ko
- 1 5 2 - 1 4 14 3 1
- 1% 2% 1% - * 1% 1% 1% *
j
48 5 9 7 48 41 13 195 50 27
12% 4% 3% 4% 15% 9% 5% 7% 12% 13%
jmnq zjlmnq jm za za
1 - - - - - - - - 1
* - - - - - - - - *
za
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
207 155 318 275 186 400 205 1401 1006 490
327 114* 261 168 242 390 259 2399 337 166
11% 4%* 9% 6% 8% 13% 9% 83% 12% 6%
244 80 191 118 174 287 195 1780 236 116

75% 70% 73% 70% 72% 74% 76% 74% 70% 70%
i i i i i i
39 39 76 30 50 124 80 575 86 37
12% 34% 29% 18% 20% 32% 31% 24% 25% 22%
zikno kn zijkn ikn
o
40 14 40 37 15 87 30 340 50 30
12% 12% 15% 22% 6% 22% 12% 14% 15% 18%
o zijkoq zijko z
q
13 14 27 26 13 68 35 236 35 18
4% 13% 10% 16% 5% 17% 13% 10% 10% 11%
k zijko zijko iko
17 9 29 17 20 45 6 212 23 15
5% 7% 11% 10% 8% 11% 2% 9% 7% 9%
q q q q
10 6 11 11 7 25 6 114 17 10
3% 5% 4% 7% 3% 6% 3% 5% 5% 6%
13 14 10 4 5 16 28 115 14 10
4% 12% 4% 2% 2% 4% 11% 5% 4% 6%
zijkmn zijmnop
op
13 5 13 14 2 33 3 119 10 8
4% 4% 5% 8% 1% 8% 1% 5% 3% 5%
zioq zioq
15 6 10 6 3 24 7 99 18 8
5% 5% 4% 4% 1% 6% 3% 4% 5% 5%
o z
7 3 5 11 5 29 6 95 19 7
2% 3% 2% 7% 2% 7% 2% 4% 6% 4%
k zkmq z
3 1 9 9 7 25 12 92 9 9
1% 1% 3% 5% 3% 6% 5% 4% 3% 5%
k k b
2 10 4 3 2 7 9 54 5 6
1% 8% 2% 2% 1% 2% 3% 2% 1% 3%
zjkmno b
p
1 6 1 2 1 1 12 46 6 2
* 6% * 1% * * 5% 2% 2% 1%
zkmop zkmop
4 - 17 1 3 2 2 38 6 2
1% - 6% 1% 1% * 1% 2% 2% 1%
zjklno
pq
1 3 8 1 * 11 6 35 5 2
* 2% 3% * * 3% 2% 1% 1% 1%
- 3 * * 3 4 4 28 5 4
- 3% * * 1% 1% 2% 1% 2% 2%
k
- - 2 2 6 6 * 22 2 1
- - 1% 1% 2% 1% * 1% 1% *
1 1 - * 3 * - 19 3 -
* 1% - * 1% * - 1% 1% -
c
- * 3 - 3 * 3 13 2 *
- * 1% - 1% * 1% 1% 1% *
- 1 - * - * 3 11 1 *
- 1% - * - * 1% * * *
13 1 4 3 4 2 3 42 4 3
4% 1% 2% 2% 2% * 1% 2% 1% 2%
p
42 3 4 7 27 4 3 106 20 11
13% 3% 2% 4% 11% 1% 1% 4% 6% 6%
zjlmnp p zjlmnp z
q q
* 2 4 * 3 7 3 28 5 1
* 2% 2% * 1% 2% 1% 1% 1% 1%
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
255 162 334 293 221 439 218 1586 1150 610
395 124* 272 177 310 437 276 2717 415 214
12% 4%* 8% 5% 9% 13% 8% 81% 12% 6%
321 87 181 137 243 301 180 2121 298 151
81% 70% 66% 78% 79% 69% 65% 78% 72% 70%
mpq q mq bc
176 42 75 83 135 131 95 1152 153 79

44% 34% 27% 47% 44% 30% 34% 42% 37% 37%
mp mpq mp bc
98 26 72 59 81 111 66 858 95 58
25% 21% 27% 33% 26% 25% 24% 32% 23% 27%
b
341 95 201 146 266 327 202 2294 323 164

86% 77% 74% 83% 86% 75% 73% 84% 78% 77%
mpq mpq zbc
54 28 70 30 43 106 74 419 90 49
14% 23% 26% 17% 14% 24% 27% 15% 22% 23%
ij zijko j zijko zijko za za
- 1 * * - 4 - 4 1 1
- 1% * * - 1% - * * *
j
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
215 119 238 228 187 326 162 1346 884 468
341 95* 201* 146 266 327 202* 2294 323 164
12% 3%* 7%* 5% 10% 12% 7%* 82% 12% 6%
206 53 107 99 168 175 114 1426 192 99
61% 56% 53% 68% 63% 54% 56% 62% 59% 60%
imp
50 20 50 25 69 78 48 529 82 37
15% 21% 25% 17% 26% 24% 24% 23% 25% 23%
k
78 21 36 34 44 95 46 484 64 33
23% 23% 18% 23% 17% 29% 23% 21% 20% 20%
i i zijo i
65 23 33 33 48 85 49 461 74 36
19% 24% 17% 22% 18% 26% 24% 20% 23% 22%
j z
55 8 21 26 40 54 13 294 40 23
16% 9% 11% 17% 15% 16% 6% 13% 12% 14%
q q q
41 8 23 23 24 52 27 263 44 21
12% 9% 11% 16% 9% 16% 13% 11% 14% 13%
j j
10 4 7 5 18 11 13 102 14 8
3% 4% 3% 3% 7% 3% 6% 4% 4% 5%
7 6 1 7 11 9 14 84 14 10
2% 6% 1% 4% 4% 3% 7% 4% 4% 6%
m m za
7 12 7 1 6 4 * 51 8 6
2% 12% 4% 1% 2% 1% * 2% 2% 4%
zijkmn
opq
* - * 2 6 8 * 29 6 2
* - * 1% 2% 2% * 1% 2% 1%
5 - * * 4 6 * 22 3 2
1% - * * 1% 2% * 1% 1% 1%
* * 1 * - * - 11 1 2
* * * * - * - * * 1%
z
5 1 12 3 9 17 4 70 5 3
2% 1% 6% 2% 3% 5% 2% 3% 2% 2%
j j
5 1 12 1 4 8 3 57 6 8
1% 1% 6% 1% 2% 2% 2% 2% 2% 5%
n zab
1 3 7 2 3 9 9 43 5 1
* 3% 4% 1% 1% 3% 4% 2% 1% 1%
jk
- - - - - - - - 1 -
- - - - - - - - * -
za
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
254 161 324 291 211 423 208 1543 1132 596
391 123* 263 173 290 415 262 2631 408 207
12% 4%* 8% 5% 9% 13% 8% 81% 13% 6%
180 79 117 88 120 189 133 1423 192 90

46% 64% 45% 51% 41% 45% 51% 54% 47% 43%
zikmo bc
p
170 61 119 81 97 157 140 1356 170 78
43% 49% 45% 47% 33% 38% 53% 52% 42% 38%
o o iop zbc
147 64 124 81 113 156 116 1306 150 74

38% 52% 47% 47% 39% 37% 44% 50% 37% 36%
ikp i i i zbc
196 51 108 86 103 158 92 1235 159 86

50% 42% 41% 50% 35% 38% 35% 47% 39% 41%
opq opq bc
80 40 51 48 46 95 78 783 87 35
20% 33% 19% 27% 16% 23% 30% 30% 21% 17%
imo io i io zbc
49 26 33 34 18 52 55 504 40 23
13% 21% 12% 19% 6% 13% 21% 19% 10% 11%
i io i io i iop zbc
19 12 20 27 26 52 28 388 44 16
5% 9% 8% 16% 9% 13% 11% 15% 11% 8%
ikm ik bc
21 11 27 24 24 60 42 396 28 17
5% 9% 10% 14% 8% 14% 16% 15% 7% 8%
i i ik i ik ik zbc
276 94 185 131 188 269 190 1998 273 135

71% 76% 70% 76% 65% 65% 73% 76% 67% 65%
p zbc
111 18 69 38 85 117 68 552 123 69

28% 15% 26% 22% 29% 28% 26% 21% 30% 33%
jl j j jl jl j za za
4 11 9 4 17 30 3 81 12 4
1% 9% 3% 2% 6% 7% 1% 3% 3% 2%
zijknq jk zijknq
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
185 120 214 214 143 276 151 1198 785 399
276* 94* 185* 131 188* 269 190* 1998 273 135
11%* 4%* 8%* 5% 8%* 11% 8%* 83% 11% 6%
118 46 88 68 81 140 82 1000 123 59

43% 50% 47% 52% 43% 52% 43% 50% 45% 44%
i i
45 18 47 23 20 35 30 376 46 21
16% 19% 26% 17% 11% 13% 16% 19% 17% 16%
op
21 21 35 19 15 53 31 299 39 21
8% 23% 19% 15% 8% 20% 17% 15% 14% 15%
ko k ko
34 15 24 15 21 36 22 254 31 16
12% 16% 13% 11% 11% 14% 11% 13% 11% 12%
14 12 18 7 11 22 18 186 21 8
5% 12% 10% 6% 6% 8% 10% 9% 8% 6%
i i i
28 9 19 11 6 24 20 169 26 13
10% 9% 10% 8% 3% 9% 10% 8% 9% 10%
29 7 19 11 20 21 13 173 23 9
11% 8% 11% 8% 11% 8% 7% 9% 9% 7%
3 1 14 10 6 16 14 146 11 8
1% 2% 8% 8% 3% 6% 7% 7% 4% 6%
k k k b
10 3 5 3 10 15 9 115 13 7
3% 3% 3% 2% 5% 6% 5% 6% 5% 6%
11 4 2 6 15 12 8 90 10 8
4% 4% 1% 5% 8% 4% 4% 5% 4% 6%
m
1 1 1 4 1 12 3 38 5 2
* 1% 1% 3% * 4% 1% 2% 2% 1%
z
1 1 4 3 1 7 7 30 8 2
1% 2% 2% 2% * 3% 4% 1% 3% 1%
za
- - 5 2 1 4 1 31 2 1
- - 3% 2% * 1% * 2% 1% 1%
1 * 5 2 - 1 6 19 5 3
* 1% 3% 1% - * 3% 1% 2% 2%
j j z
- - 1 * 4 7 - 21 2 1
- - * * 2% 3% - 1% 1% 1%
2 1 * 5 7 3 11 48 6 3
1% 1% * 4% 4% 1% 6% 2% 2% 2%
zkm
9 6 5 6 21 15 6 88 15 7
3% 6% 3% 4% 11% 6% 3% 4% 6% 5%
zjkmq
35 12 25 14 24 19 26 176 34 18
13% 13% 13% 10% 13% 7% 14% 9% 12% 13%
j j j j j j za za
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
255 162 334 293 221 439 218 1586 1150 610
395 124* 272 177 310 437 276 2717 415 214
12% 4%* 8% 5% 9% 13% 8% 81% 12% 6%
10 18 31 11 9 54 26 245 28 12
3% 14% 11% 6% 3% 12% 10% 9% 7% 6%
iko iko ziko ko c
69 53 95 67 85 145 88 863 124 57

18% 43% 35% 38% 27% 33% 32% 32% 30% 27%
ziko k ik k k c
293 46 136 96 211 215 152 1520 247 138

74% 37% 50% 54% 68% 49% 55% 56% 60% 65%
zijlm l zjlmn l z za
npq pq
80 71 125 78 94 199 115 1108 152 69

20% 57% 46% 44% 30% 46% 42% 41% 37% 32%
zijko iko iko iko k c
q
23 7 10 2 5 23 9 89 16 7
6% 5% 4% 1% 2% 5% 3% 3% 4% 3%
j j
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
60 82 155 124 82 204 99 713 468 229
80** 71* 125* 78* 94* 199* 115* 1108 152 69
6%** 5%* 9%* 6%* 7%* 15%* 9%* 83% 11% 5%
2 3 4 * 5 19 7 68 7 2
3% 4% 4% 1% 5% 9% 6% 6% 4% 4%
n
26 26 35 23 22 69 17 312 44 23
32% 37% 28% 30% 23% 35% 15% 28% 29% 34%
q q q
51 37 73 48 64 93 79 663 88 37
63% 52% 58% 62% 68% 47% 69% 60% 58% 54%
p ip
28 29 39 24 27 87 24 381 50 26
35% 41% 31% 30% 29% 44% 21% 34% 33% 38%
q zq
1 5 14 6 3 18 12 64 13 6
1% 8% 11% 8% 3% 9% 11% 6% 9% 8%
j j j z
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
60 82 155 124 82 204 99 713 468 229
80** 71* 125* 78* 94* 199* 115* 1108 152 69
6%** 5%* 9%* 6%* 7%* 15%* 9%* 83% 11% 5%
20 14 35 29 12 63 42 319 40 18
25% 20% 28% 37% 13% 32% 36% 29% 26% 27%
io io io
5 12 32 11 10 45 27 216 31 12
6% 17% 26% 14% 10% 23% 24% 20% 20% 18%
i i
9 8 29 12 14 41 16 219 24 9
11% 11% 23% 15% 15% 20% 14% 20% 16% 13%
i i
6 13 16 5 5 16 12 126 21 6
8% 19% 13% 6% 6% 8% 10% 11% 14% 8%
6 9 16 8 6 21 11 121 17 10
8% 13% 13% 11% 7% 11% 10% 11% 11% 14%
3 7 20 3 10 27 5 105 12 8
4% 10% 16% 4% 10% 14% 4% 9% 8% 11%
nq
7 8 8 7 8 23 7 90 11 7
9% 12% 6% 9% 9% 12% 6% 8% 7% 10%
5 6 9 7 5 14 6 89 13 6
6% 8% 7% 9% 5% 7% 6% 8% 8% 9%
2 9 5 4 1 15 12 75 5 6
3% 13% 4% 5% 1% 8% 10% 7% 4% 9%
io i b
5 3 17 3 1 12 3 59 5 2
6% 4% 13% 3% 1% 6% 3% 5% 3% 2%
zijoq
9 6 5 3 4 3 6 55 6 2
12% 9% 4% 4% 5% 2% 5% 5% 4% 3%
p
1 * 6 * 2 3 3 30 2 2
1% * 4% 1% 2% 2% 3% 3% 1% 3%
1 - 2 4 3 3 - 22 3 1
1% - 1% 5% 4% 1% - 2% 2% 2%
* * * 3 * 7 1 19 4 3
* 1% * 4% * 3% 1% 2% 3% 4%
z
- 3 5 3 - 3 - 17 2 1
- 4% 4% 4% - 2% - 1% 1% 2%
ij
1 - 2 2 - 1 6 15 3 1
1% - 1% 2% - * 5% 1% 2% 1%
zp
1 4 4 5 1 9 1 37 6 2
2% 6% 3% 7% 1% 4% 1% 3% 4% 2%
q
15 3 14 5 22 16 12 100 7 6
18% 5% 11% 6% 23% 8% 10% 9% 5% 9%
j zijlnp b
17 12 14 12 15 27 14 142 29 12
22% 17% 12% 15% 16% 14% 12% 13% 19% 18%
za
ou tell me whether your organisation uses them?
ther your organisation uses them? Enterprise Resource Planning (ERP) software.
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
255 162 334 293 221 439 218 1586 1150 610
395 124* 272 177 310 437 276 2717 415 214
12% 4%* 8% 5% 9% 13% 8% 81% 12% 6%
5 8 5 9 7 16 10 88 10 7
1% 6% 2% 5% 2% 4% 4% 3% 3% 3%
k k
387 113 255 162 292 377 255 2533 390 203
98% 91% 94% 92% 94% 86% 93% 93% 94% 95%
zlnpq p p
3 3 11 6 10 44 11 96 15 4
1% 3% 4% 3% 3% 10% 4% 4% 4% 2%
zijkln
oq
ther your organisation uses them? Customer Relationship Management (CRM) software.
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
255 162 334 293 221 439 218 1586 1150 610
395 124* 272 177 310 437 276 2717 415 214
12% 4%* 8% 5% 9% 13% 8% 81% 12% 6%
19 25 38 28 36 74 44 469 33 18
5% 20% 14% 16% 12% 17% 16% 17% 8% 9%
ik ik ik ik ik ik zbc
363 94 223 147 268 340 226 2179 375 193

92% 76% 82% 83% 87% 78% 82% 80% 90% 90%
zjlmn j jlp za za
pq
13 5 11 2 6 22 5 69 7 3
3% 4% 4% 1% 2% 5% 2% 3% 2% 2%
j j zij
ther your organisation uses them? Supply Chain Management software
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
255 162 334 293 221 439 218 1586 1150 610
395 124* 272 177 310 437 276 2717 415 214
12% 4%* 8% 5% 9% 13% 8% 81% 12% 6%
35 4 7 21 25 53 6 204 18 9
9% 4% 3% 12% 8% 12% 2% 8% 4% 4%
mq zijlmq q zijlmq bc
355 111 255 152 281 349 266 2441 387 202
90% 90% 94% 86% 91% 80% 97% 90% 93% 94%
p np p zklnp za za
5 8 10 3 4 35 4 72 10 3
1% 7% 4% 2% 1% 8% 1% 3% 2% 1%
zijkoq zijkno
q
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
255 162 334 293 221 439 218 1586 1150 610
395 124* 272 177 310 437 276 2717 415 214
12% 4%* 8% 5% 9% 13% 8% 81% 12% 6%
47 29 42 44 49 98 49 588 50 27
12% 24% 16% 25% 16% 22% 18% 22% 12% 13%
ik i ik i ik i zbc
334 87 217 128 253 301 218 2025 348 182

85% 70% 80% 72% 82% 69% 79% 75% 84% 85%
zjlnp jp jp jp za za
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
225 130 281 220 177 324 179 1180 966 510
348 95* 229* 133 261 339 227 2129 365 187
13% 4%* 9%* 5% 10% 13% 8% 79% 14% 7%
1 10 24 14 7 34 9 154 9 5
* 11% 10% 10% 3% 10% 4% 7% 2% 3%
iko iko ikoq iko k zbc
8 - 2 5 4 8 4 43 7 3
2% - 1% 4% 1% 2% 2% 2% 2% 2%
1 - 4 3 2 6 1 23 3 1
* - 2% 2% 1% 2% * 1% 1% 1%
1 - 4 2 1 * - 13 4 2
* - 2% 2% * * - 1% 1% 1%
1 * * 4 - - 1 9 * -
* 1% * 3% - - * * * -
zijop
- - - 2 - * - 3 3 1
- - - 1% - * - * 1% 1%
j za a
5 1 13 8 1 16 4 74 11 6
1% 1% 6% 6% 1% 5% 2% 3% 3% 3%
o iko o
15 12 36 28 12 58 16 278 34 17
4% 13% 16% 21% 5% 17% 7% 13% 9% 9%
ko koq zikoq zikoq b
311 71 180 101 239 237 187 1692 303 156

89% 75% 78% 76% 92% 70% 82% 79% 83% 84%
zijlm zijlm p z z
np npq
22 12 14 6 9 44 25 163 27 13
6% 13% 6% 4% 3% 13% 11% 8% 8% 7%
o zjno o
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
189 145 282 259 163 297 177 1274 854 368
289* 108* 229* 161 212* 314 228 2160 270 116
11%* 4%* 9%* 6% 8%* 12% 9% 85% 11% 5%
99 58 165 94 93 194 127 1176 138 59
34% 54% 72% 59% 44% 62% 56% 54% 51% 51%
ik zijkl iko ziko ik
noq
142 39 57 55 88 104 84 779 103 44
49% 37% 25% 34% 42% 33% 37% 36% 38% 38%
zjmnp m
47 10 6 12 30 16 17 205 28 13
16% 10% 3% 8% 14% 5% 7% 10% 10% 11%
zmp m mp
1 - - - - - - - 1 -
* - - - - - - - * -
za
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
162 136 279 241 146 361 184 1177 855 436
259* 99* 220* 142 190* 357 224 1987 280 145
11%* 4%* 9%* 6% 8%* 15% 9% 82% 12% 6%
36 43 110 39 47 137 104 652 82 43
14% 44% 50% 27% 25% 38% 46% 33% 29% 30%
zijkn zijkn k ijkno zijkno
o o
153 49 101 73 88 187 85 963 152 74
59% 50% 46% 52% 46% 52% 38% 48% 54% 51%
q q q za
71 7 9 30 56 33 35 372 45 27
27% 7% 4% 21% 29% 9% 15% 19% 16% 19%
zlmp lmp zlmpq m
- - * - - 1 - - 1 *
- - * - - * - - * *
za a
technologies
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
216 119 238 228 187 326 162 1346 884 469
341 95* 201* 146 266 327 202* 2294 323 165
12% 3%* 7%* 5% 10% 12% 7%* 82% 12% 6%
202 67 124 80 152 166 106 1362 186 96
59% 70% 62% 55% 57% 51% 52% 59% 58% 58%
pq
133 19 61 54 94 115 74 777 117 55

39% 20% 30% 37% 35% 35% 37% 34% 36% 33%
l l l l l
6 9 16 12 20 34 22 143 19 14
2% 10% 8% 8% 8% 10% 11% 6% 6% 8%
k k k k zijk ijk
- - - * - 12 - 12 1 1
- - - * - 4% - 1% * *
zijko
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
185 120 214 214 143 276 151 1198 786 399
276* 94* 185* 131 188* 269 190* 1998 273 135
11%* 4%* 8%* 5% 8%* 11% 8%* 83% 11% 6%
105 49 71 53 55 100 81 917 106 49
38% 52% 39% 41% 29% 37% 43% 46% 39% 36%
io bc
118 30 77 57 81 118 72 753 114 59

43% 32% 42% 44% 43% 44% 38% 38% 42% 44%
j j j j z z
39 13 29 20 51 43 35 292 50 24
14% 14% 16% 15% 27% 16% 19% 15% 18% 18%
zjkn j z
14 3 8 * 2 7 2 36 3 3
5% 3% 4% * 1% 2% 1% 2% 1% 2%
zj j
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
60 82 155 124 82 204 99 713 468 229
80** 71* 125* 78* 94* 199* 115* 1108 152 69
6%** 5%* 9%* 6%* 7%* 15%* 9%* 83% 11% 5%
10 24 26 12 7 54 19 223 26 12
12% 34% 21% 15% 8% 27% 17% 20% 17% 18%
zino io
35 30 75 36 52 98 61 593 84 33
44% 42% 60% 46% 55% 49% 54% 54% 55% 48%
33 14 24 25 34 32 30 257 37 21
42% 20% 19% 33% 36% 16% 26% 23% 25% 30%
jp jp z
2 3 1 5 2 15 4 34 4 3
2% 4% 1% 7% 2% 8% 4% 3% 3% 4%
j zj
management or efficiency software
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
30 32 53 73 44 115 39 406 183 100
47** 29** 42** 44* 49** 98* 49** 588 50 27*
7%** 4%** 6%** 7%* 7%** 15%* 7%** 88% 8% 4%*
12 8 6 15 22 33 9 198 15 7
26% 27% 13% 34% 45% 34% 19% 34% 30% 26%
29 14 28 18 12 40 32 270 24 12
63% 49% 66% 40% 25% 41% 67% 46% 48% 44%
109 9 7
5 6 9 11 14 15 6 18% 19% 28%
12% 22% 21% 25% 29% 15% 13% z
- 1 * * 1 10 * 11 1 1
- 3% * 1% 1% 10% 1% 2% 3% 2%
zj
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
118 126 137 176 110 185 135 1025 647 316
159* 86* 104* 105* 134* 151* 160* 1584 214 99
8%* 5%* 5%* 6%* 7%* 8%* 8%* 83% 11% 5%
60 49 48 50 57 67 80 910 91 40
38% 57% 46% 48% 42% 45% 50% 57% 43% 41%
ik i i zbc
77 27 37 41 56 56 53 497 93 41
49% 31% 35% 39% 42% 37% 33% 31% 44% 41%
zj j j j za za
21 9 16 14 21 24 26 169 28 17
14% 11% 16% 13% 16% 16% 16% 11% 13% 18%
j j j j j j za
- * 4 - * 4 - 9 1 *
- 1% 3% - * 3% - 1% 1% *
zj zj
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
21 18 21 27 19 33 15 170 86 53
27** 9** 22** 13** 19** 32** 20** 250 28* 15*
9%** 3%** 7%** 4%** 7%** 11%** 7%** 85% 10%* 5%*
6 7 12 6 6 15 4 106 15 7
22% 82% 57% 46% 32% 47% 23% 42% 53% 48%
20 2 9 4 9 11 8 105 8 6
74% 18% 40% 34% 45% 35% 39% 42% 29% 37%
1 - 1 3 4 5 5
4% - 3% 20% 23% 16% 25% 35 5 2
14% 17% 12%
- - - - - 1 3 3 * *
- - - - - 3% 13% 1% 1% 3%
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
247 161 328 289 219 435 213 1567 1126 594
380 121* 267 173 306 431 271 2677 403 207
12% 4%* 8% 5% 9% 13% 8% 81% 12% 6%
32 35 59 39 47 103 56 632 72 32
8% 29% 22% 22% 15% 24% 21% 24% 18% 16%
iko ik ik ik ik bc
331 78 191 128 249 300 210 1924 320 168

87% 64% 72% 74% 81% 70% 78% 72% 80% 81%
zjlmn j zjlp jl za za
pq
17 9 17 6 10 28 5 121 10 7
5% 7% 6% 3% 3% 7% 2% 5% 3% 3%
iq i iq b
Sector Area
Transpo
r t/ Souther
(k) (l) (m) (n) (o) (p) (q) (a) (b) (c)
8 1 6 4 2 4 5 19 24 16
15** 3** 5** 4** 4** 6** 5** 40** 12** 7**
25%** 4%** 8%** 6%** 6%** 10%** 8%** 68%** 20%** 12%**
14 3 4 4 4 * * 28 8 3
91% 100% 85% 100% 100% 8% 10% 70% 63% 40%
4 - * * - - 1 5 1 1
27% - 5% 3% - - 24% 12% 7% 10%
1 - - - - 3 - 3 2 1
4% - - - - 46% - 7% 17% 14%
- - - - - 3 - 3 - *
- - - - - 46% - 7% - 5%
1 - * - - - - - 2 -
10% - 10% - - - - - 16% -
- - - - - - * - * -
- - - - - - 10% - 4% -
- - - - - - - - - *
- - - - - - - - - 6%
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - 1 - - 3 3 6 2 2
- - 15% - - 48% 67% 15% 17% 32%
- - - - - - - 2 - -
- - - - - - - 5% - -
Organisation
Location type
Mid- North-
Central Highlan Scotland East South of West of
Scotland Glasgow d Lothians and Fife Scotland Scotland Scotland Private Charity
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
160 161 1150 199 279 324 860 213 3036 274
282 285 415 321 502 499 655 388 3078 238
8% 9% 12% 10% 15% 15% 20% 12% 92% 7%
220 245 270 281 409 359 451 313 2308 210
78% 86% 65% 87% 82% 72% 69% 81% 75% 88%
f zfij zdfij zfij f fij zl
204 213 280 245 373 335 460 301 2169 216
73% 75% 68% 76% 74% 67% 70% 78% 70% 90%
f fi zl
200 210 271 245 369 324 444 298 2122 212
71% 74% 65% 76% 74% 65% 68% 77% 69% 89%
fi fi fij zl
161 212 214 183 280 272 356 219 1669 205
57% 74% 52% 57% 56% 55% 54% 56% 54% 86%
zdfghij zl
k
78 122 118 107 181 142 237 146 1017 103
28% 43% 28% 33% 36% 28% 36% 38% 33% 43%
zdfi f fi f zl
61 117 67 85 156 75 150 102 686 122

22% 41% 16% 27% 31% 15% 23% 26% 22% 51%
zdfgijk fi zfij fi fi zl
60 45 93 38 95 98 126 54 566 40
21% 16% 22% 12% 19% 20% 19% 14% 18% 17%
g zgk g
36 29 28 30 32 42 73 23 271 21
13% 10% 7% 9% 6% 8% 11% 6% 9% 9%
f f
7 23 16 20 26 21 34 8 148 6
3% 8% 4% 6% 5% 4% 5% 2% 5% 3%
k
4 - 3 3 1 5 1 3 17 1
1% - 1% 1% * 1% * 1% 1% 1%
28 17 50 12 28 42 80 17 268 4
10% 6% 12% 4% 6% 8% 12% 4% 9% 2%
g zeghk zeghk zm
- - - - - - 1 - 1 -
- - - - - - * - * -
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
136 150 1006 189 245 268 706 197 2597 266
241 258 337 301 449 425 536 356 2640 233
8% 9% 12% 10% 15% 15% 18% 12% 91% 8%
177 188 236 228 326 305 409 263 1940 175
74% 73% 70% 76% 73% 72% 76% 74% 73% 75%
f
49 57 86 77 103 98 146 83 594 100
20% 22% 25% 25% 23% 23% 27% 23% 22% 43%
zl
34 40 50 39 66 60 81 50 408 11
14% 16% 15% 13% 15% 14% 15% 14% 15% 5%
zm
23 39 35 26 30 49 56 32 276 12
9% 15% 10% 9% 7% 12% 10% 9% 10% 5%
h
25 10 23 24 37 49 52 29 242 8
11% 4% 7% 8% 8% 12% 10% 8% 9% 3%
e e zm
7 19 17 9 15 20 33 21 123 16
3% 7% 5% 3% 3% 5% 6% 6% 5% 7%
12 10 14 14 25 22 32 11 106 29
5% 4% 4% 5% 6% 5% 6% 3% 4% 12%
zl
12 22 10 12 10 26 26 19 130 6
5% 8% 3% 4% 2% 6% 5% 5% 5% 3%
fh
8 24 18 13 13 7 25 17 111 14
3% 9% 5% 4% 3% 2% 5% 5% 4% 6%
zhi zi
6 17 19 17 17 10 23 13 114 7
2% 7% 6% 6% 4% 2% 4% 4% 4% 3%
zi
9 7 9 5 13 30 27 11 106 4
4% 3% 3% 2% 3% 7% 5% 3% 4% 2%
zfg
8 7 5 6 7 16 10 7 53 12
3% 3% 1% 2% 2% 4% 2% 2% 2% 5%
zl
1 6 6 5 4 8 14 10 44 7
1% 2% 2% 2% 1% 2% 3% 3% 2% 3%
1 1 6 7 11 7 9 4 45 2
* * 2% 2% 2% 2% 2% 1% 2% 1%
6 11 5 * 5 5 7 3 38 3
2% 4% 1% * 1% 1% 1% 1% 1% 1%
zg
3 2 5 5 6 3 9 4 30 7
1% 1% 2% 2% 1% 1% 2% 1% 1% 3%
3 2 2 2 10 3 3 - 25 -
1% 1% 1% 1% 2% 1% 1% - 1% -
2 2 3 - 7 - 4 4 23 -
1% 1% 1% - 2% - 1% 1% 1% -
2 - 2 - 3 3 4 3 10 3
1% - 1% - 1% 1% 1% 1% * 1%
1 - 1 - - 3 3 4 12 *
1% - * - - 1% * 1% * *
9 - 4 11 12 - 8 4 43 5
4% - 1% 4% 3% - 2% 1% 2% 2%
ei i ei i
13 5 20 9 18 22 31 20 133 1
5% 2% 6% 3% 4% 5% 6% 5% 5% *
ze m
5 5 5 4 5 4 3 4 33 1
2% 2% 1% 1% 1% 1% 1% 1% 1% *
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
160 161 1150 199 279 324 860 213 3036 274
282 285 415 321 502 499 655 388 3078 238
8% 9% 12% 10% 15% 15% 20% 12% 92% 7%
220 223 298 248 401 374 507 300 2381 171
78% 78% 72% 77% 80% 75% 77% 77% 77% 72%
f f
125 121 153 134 207 203 276 164 1298 79

44% 43% 37% 42% 41% 41% 42% 42% 42% 33%
zm
88 92 95 96 153 155 213 119 932 72

31% 32% 23% 30% 31% 31% 33% 31% 30% 30%
f f f f f f
240 237 323 266 429 415 541 331 2578 183
85% 83% 78% 83% 85% 83% 83% 85% 84% 77%
f f zm
42 47 90 55 72 84 112 54 494 55
15% 17% 22% 17% 14% 17% 17% 14% 16% 23%
zhk zl
- - 1 - 1 - 1 3 6 *
- - * - * - * 1% * *
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
135 135 884 169 235 273 686 181 2464 205
240 237 323 266 429 415 541 331 2578 183
9% 9% 12% 10% 15% 15% 19% 12% 93% 7%
134 143 192 171 269 256 340 211 1572 135
56% 60% 59% 64% 63% 62% 63% 64% 61% 74%
zl
69 61 82 42 103 94 133 65 602 41

29% 26% 25% 16% 24% 23% 24% 20% 23% 22%
g g g
55 49 64 48 90 88 108 79 549 30
23% 21% 20% 18% 21% 21% 20% 24% 21% 16%
69 66 74 50 60 104 102 45 535 34

29% 28% 23% 19% 14% 25% 19% 14% 21% 18%
zhjk zhjk zhk hk
38 26 40 26 52 59 75 40 348 7
16% 11% 12% 10% 12% 14% 14% 12% 14% 4%
zm
34 38 44 25 37 51 63 36 310 17
14% 16% 14% 10% 9% 12% 12% 11% 12% 9%
15 12 14 12 19 23 21 9 112 9
6% 5% 4% 4% 4% 5% 4% 3% 4% 5%
3 3 14 11 11 23 31 12 102 6
1% 1% 4% 4% 3% 6% 6% 4% 4% 3%
- 9 8 10 9 12 12 5 51 13
- 4% 2% 4% 2% 3% 2% 1% 2% 7%
d d zl
1 3 6 3 7 4 8 5 36 1
* 1% 2% 1% 2% 1% 1% 2% 1% *
5 - 3 - 2 5 6 6 26 1
2% - 1% - * 1% 1% 2% 1% *
4 2 1 1 2 - 4 - 15 -
2% 1% * * * - 1% - 1% -
11 6 5 10 18 14 10 4 78 1
4% 3% 2% 4% 4% 3% 2% 1% 3% *
18 - 6 5 3 7 22 10 68 3
7% - 2% 2% 1% 2% 4% 3% 3% 2%
zefhi eh
- 8 5 4 9 14 8 2 48 1
- 3% 1% 2% 2% 3% 1% 1% 2% *
- - 1 - - - - - 1 -
- - * - - - - - * -
z
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
155 157 1132 193 273 318 836 207 2970 266
273 276 408 310 492 488 624 375 2986 232
8% 8% 13% 10% 15% 15% 19% 12% 92% 7%
156 169 192 166 267 229 333 193 1554 135
57% 61% 47% 54% 54% 47% 53% 52% 52% 58%
f zfi f
151 161 170 166 237 224 307 188 1461 128
55% 58% 42% 54% 48% 46% 49% 50% 49% 55%
f zfi f f f
134 172 150 157 244 207 270 196 1393 125
49% 62% 37% 51% 50% 42% 43% 52% 47% 54%
f zdfhij f f f f
130 135 159 143 241 199 292 180 1385 87

48% 49% 39% 46% 49% 41% 47% 48% 46% 37%
f f f f zm
87 110 87 84 151 109 174 103 811 82

32% 40% 21% 27% 31% 22% 28% 27% 27% 35%
f zfgijk fi f
49 89 40 59 82 70 117 61 510 50
18% 32% 10% 19% 17% 14% 19% 16% 17% 22%
f zdfghij f f f f
k
33 56 44 46 62 69 92 45 426 20
12% 20% 11% 15% 13% 14% 15% 12% 14% 9%
zf f
32 69 28 52 67 53 84 56 417 21
12% 25% 7% 17% 14% 11% 14% 15% 14% 9%
zdfhijk f f f f
197 222 273 233 384 341 456 299 2216 171
72% 81% 67% 75% 78% 70% 73% 80% 74% 73%
fi f f f fi
66 42 123 60 101 132 162 59 688 48

24% 15% 30% 19% 21% 27% 26% 16% 23% 21%
zeghk ek ek
10 12 12 17 7 15 6 18 83 13
4% 4% 3% 6% 1% 3% 1% 5% 3% 6%
j j j hj j j
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
114 127 785 156 215 232 590 163 2162 196
197* 222 273 233 384 341 456 299 2216 171*
8%* 9% 11% 10% 16% 14% 19% 12% 92% 7%*
96 128 123 131 183 153 234 134 1063 109

49% 58% 45% 56% 48% 45% 51% 45% 48% 64%
fi f zl
39 49 46 33 88 60 66 61 400 43
20% 22% 17% 14% 23% 18% 15% 21% 18% 25%
j
32 46 39 39 50 47 71 34 318 37
16% 21% 14% 17% 13% 14% 16% 11% 14% 22%
zl
15 32 31 23 32 52 71 45 277 22
8% 14% 11% 10% 8% 15% 16% 15% 13% 13%
h
20 37 21 22 28 16 43 28 184 30
10% 16% 8% 10% 7% 5% 10% 9% 8% 17%
zfhi zl
23 23 26 14 22 24 48 29 196 11
11% 10% 9% 6% 6% 7% 11% 10% 9% 7%
22 9 23 18 41 29 46 18 190 13
11% 4% 9% 8% 11% 8% 10% 6% 9% 7%
12 29 11 30 18 26 22 18 150 12
6% 13% 4% 13% 5% 8% 5% 6% 7% 7%
zfhj zfhj
8 15 13 16 10 24 29 21 131 5
4% 7% 5% 7% 3% 7% 6% 7% 6% 3%
8 3 10 6 17 17 30 17 103 5
4% 1% 4% 3% 5% 5% 7% 6% 5% 3%
e
4 2 5 4 1 7 16 8 41 5
2% 1% 2% 2% * 2% 4% 3% 2% 3%
h zh
6 1 8 3 3 6 8 6 35 5
3% 1% 3% 1% 1% 2% 2% 2% 2% 3%
zh
1 1 2 7 10 5 8 - 33 *
1% * 1% 3% 3% 1% 2% - 1% *
k
- - 5 4 4 7 4 3 23 3
- - 2% 2% 1% 2% 1% 1% 1% 2%
z
5 2 2 - 3 4 6 2 25 -
2% 1% 1% - 1% 1% 1% 1% 1% -
3 8 6 4 11 11 9 5 55 2
1% 3% 2% 2% 3% 3% 2% 2% 2% 1%
5 7 15 14 19 19 23 8 106 4
3% 3% 6% 6% 5% 5% 5% 3% 5% 2%
19 12 34 21 43 32 40 27 214 8
10% 5% 12% 9% 11% 9% 9% 9% 10% 4%
ze
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
160 161 1150 199 279 324 860 213 3036 274
282 285 415 321 502 499 655 388 3078 238
8% 9% 12% 10% 15% 15% 20% 12% 92% 7%
28 29 28 20 26 45 61 47 262 22
10% 10% 7% 6% 5% 9% 9% 12% 9% 9%
fh
84 121 124 106 147 145 209 108 945 87

30% 42% 30% 33% 29% 29% 32% 28% 31% 37%
zdfhijk
153 128 247 182 313 298 371 213 1771 119
54% 45% 60% 57% 62% 60% 57% 55% 58% 50%
ze e e e
112 150 152 126 173 189 270 155 1207 109
40% 53% 37% 39% 34% 38% 41% 40% 39% 46%
zdfghij
k
16 7 16 12 16 12 13 19 99 10
6% 2% 4% 4% 3% 2% 2% 5% 3% 4%
j
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
67 93 468 91 115 133 351 92 1266 124
112* 150* 152 126* 173* 189* 270 155* 1207 109*
8%* 11%* 11% 10%* 13%* 14%* 20% 12%* 91% 8%*
12 9 7 6 5 11 15 12 71 5
11% 6% 4% 5% 3% 6% 6% 8% 6% 5%
22 41 44 35 51 62 73 51 354 20
20% 28% 29% 28% 30% 33% 27% 33% 29% 18%
70 94 88 77 101 104 169 85 709 75

63% 63% 58% 61% 58% 55% 62% 55% 59% 68%
34 50 50 42 56 73 88 64 424 26
30% 34% 33% 33% 32% 38% 33% 41% 35% 24%
8 5 13 8 16 13 14 6 74 9
7% 4% 9% 6% 9% 7% 5% 4% 6% 8%
z
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
67 93 468 91 115 133 351 92 1266 124
112* 150* 152 126* 173* 189* 270 155* 1207 109*
8%* 11%* 11% 10%* 13%* 14%* 20% 12%* 91% 8%*
24 50 40 35 52 56 75 46 338 36
22% 33% 26% 28% 30% 29% 28% 29% 28% 33%
23 18 31 18 29 42 71 28 234 24
20% 12% 20% 14% 17% 22% 26% 18% 19% 22%
ze
17 37 24 26 26 29 55 37 233 17
15% 25% 16% 21% 15% 15% 20% 24% 19% 15%
17 17 21 14 13 12 40 19 132 19
15% 11% 14% 11% 7% 6% 15% 12% 11% 17%
i i
10 23 17 13 16 25 35 9 127 19
9% 15% 11% 10% 9% 13% 13% 6% 11% 17%
14 14 12 8 7 18 33 17 117 5
12% 10% 8% 6% 4% 10% 12% 11% 10% 4%
h
8 10 11 13 7 18 26 16 100 8
7% 6% 7% 10% 4% 10% 10% 10% 8% 7%
9 12 13 10 11 24 16 14 101 6
8% 8% 8% 8% 6% 13% 6% 9% 8% 5%
17 9 5 3 3 14 23 12 75 12
16% 6% 4% 2% 2% 7% 9% 8% 6% 11%
zfgh fh
13 3 5 7 10 12 13 1 62 3
12% 2% 3% 5% 6% 7% 5% 1% 5% 3%
zefk
5 6 6 12 8 5 12 8 56 6
4% 4% 4% 10% 5% 3% 4% 5% 5% 5%
3 9 2 3 3 3 8 3 27 6
3% 6% 1% 2% 2% 2% 3% 2% 2% 5%
2 3 3 * - 5 9 4 26 -
2% 2% 2% * - 2% 3% 3% 2% -
2 1 4 1 5 4 8 2 25 1
2% 1% 3% 1% 3% 2% 3% 1% 2% 1%
1 3 2 2 6 3 2 2 18 1
1% 2% 1% 1% 3% 1% 1% 1% 2% 1%
6 - 3 3 1 3 1 2 14 4
5% - 2% 2% 1% 2% * 1% 1% 4%
zj j
5 8 6 2 1 4 15 3 42 3
5% 5% 4% 1% 1% 2% 6% 2% 4% 3%
18 7 7 16 19 18 21 8 107 6
16% 4% 5% 13% 11% 9% 8% 5% 9% 6%
efk f
16 18 29 4 32 30 32 22 165 15
14% 12% 19% 3% 18% 16% 12% 14% 14% 14%
g zgj g g g g
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
160 161 1150 199 279 324 860 213 3036 274
282 285 415 321 502 499 655 388 3078 238
8% 9% 12% 10% 15% 15% 20% 12% 92% 7%
4 12 10 9 13 26 12 19 102 2
1% 4% 3% 3% 3% 5% 2% 5% 3% 1%
j
266 257 390 307 474 465 616 351 2868 230
94% 90% 94% 96% 94% 93% 94% 91% 93% 96%
12 15 15 6 15 8 27 18 107 7
4% 5% 4% 2% 3% 2% 4% 5% 3% 3%
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
160 161 1150 199 279 324 860 213 3036 274
282 285 415 321 502 499 655 388 3078 238
8% 9% 12% 10% 15% 15% 20% 12% 92% 7%
39 70 33 55 76 61 115 72 478 40
14% 25% 8% 17% 15% 12% 18% 19% 16% 17%
f zdfhi f f f f
228 207 375 264 413 430 527 303 2523 195
81% 73% 90% 82% 82% 86% 81% 78% 82% 82%
zdeghjk e ek
15 8 7 2 13 8 13 13 76 3
5% 3% 2% 1% 3% 2% 2% 3% 2% 1%
zfg
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
160 161 1150 199 279 324 860 213 3036 274
282 285 415 321 502 499 655 388 3078 238
8% 9% 12% 10% 15% 15% 20% 12% 92% 7%
22 23 18 25 29 37 46 31 223 6
8% 8% 4% 8% 6% 7% 7% 8% 7% 3%
m
251 248 387 287 458 452 603 343 2775 227
89% 87% 93% 89% 91% 91% 92% 88% 90% 95%
zek z
9 13 10 9 14 10 6 14 80 5
3% 5% 2% 3% 3% 2% 1% 4% 3% 2%
j j j
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
160 161 1150 199 279 324 860 213 3036 274
282 285 415 321 502 499 655 388 3078 238
8% 9% 12% 10% 15% 15% 20% 12% 92% 7%
52 89 50 68 91 88 138 88 618 44
19% 31% 12% 21% 18% 18% 21% 23% 20% 18%
zdfhij f f f f f
214 180 348 240 391 399 499 285 2343 186
76% 63% 84% 75% 78% 80% 76% 74% 76% 78%
e zdeghjk e e e e
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
124 104 966 145 220 256 685 156 2398 229
229* 196* 365 253 411 411 516 300 2460 194
9%* 7%* 14% 9% 15% 15% 19% 11% 92% 7%
8 33 9 19 33 30 24 13 142 26
4% 17% 2% 8% 8% 7% 5% 4% 6% 13%
zdfhijk f f f zl
5 4 7 3 10 5 13 5 52 1
2% 2% 2% 1% 3% 1% 2% 2% 2% 1%
- 8 3 2 5 5 3 - 23 4
- 4% 1% 1% 1% 1% 1% - 1% 2%
zdfjk
- 4 4 1 - 5 4 - 16 2
- 2% 1% * - 1% 1% - 1% 1%
- 2 * * 4 * 2 - 8 1
- 1% * * 1% * * - * *
- 2 3 * - - 2 - 7 -
- 1% 1% * - - * - * -
z
15 11 11 2 17 11 18 6 83 8
6% 5% 3% 1% 4% 3% 4% 2% 3% 4%
g
28 47 34 27 59 45 65 24 295 34
12% 24% 9% 11% 14% 11% 13% 8% 12% 17%
zdfgijk
184 130 303 215 320 337 423 240 1986 142
80% 67% 83% 85% 78% 82% 82% 80% 81% 73%
e ze e e e e
18 19 27 10 35 29 30 36 184 19
8% 10% 8% 4% 8% 7% 6% 12% 7% 10%
gj
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
125 144 854 180 225 230 561 177 2227 238
220* 245 270 281 409 359 451 313 2308 210
9%* 10% 11% 11% 16% 14% 18% 12% 91% 8%
116 165 138 162 222 185 246 139 1233 125
53% 67% 51% 58% 54% 51% 54% 44% 53% 60%
zdfhijk k
72 72 103 104 145 137 162 131 836 79

33% 29% 38% 37% 35% 38% 36% 42% 36% 37%
e
31 8 28 14 43 37 44 43 239 6
14% 3% 10% 5% 10% 10% 10% 14% 10% 3%
eg eg e e e eg zm
- - 1 - - - - - 1 -
- - * - - - - - * -
z
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
114 130 855 155 206 215 626 167 2194 244
204* 213* 280 245 373 335 460 301 2169 216
8%* 9%* 12% 10% 15% 14% 19% 12% 90% 9%
47 83 82 66 136 115 145 103 659 110
23% 39% 29% 27% 37% 34% 31% 34% 30% 51%
d d zl
110 107 152 130 181 154 222 135 1075 100
54% 50% 54% 53% 49% 46% 48% 45% 50% 46%
z
47 23 45 50 55 67 94 63 434 6
23% 11% 16% 20% 15% 20% 20% 21% 20% 3%
e e e zm
- - 1 - - - * - 1 -
- - * - - - * - * -
z
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
135 135 884 169 235 273 687 181 2465 205
240 237 323 266 429 415 542 331 2578 183
9% 9% 12% 10% 15% 15% 19% 12% 93% 7%
126 148 186 176 232 267 310 199 1513 118
53% 62% 58% 66% 54% 64% 57% 60% 59% 64%
dh h
89 75 117 67 175 121 193 112 889 57

37% 31% 36% 25% 41% 29% 36% 34% 34% 31%
g zgi g
24 12 19 20 20 25 35 21 163 9
10% 5% 6% 8% 5% 6% 6% 6% 6% 5%
- 3 1 3 1 3 3 - 14 -
- 1% * 1% * 1% 1% - 1% -
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
114 127 786 156 215 232 590 163 2163 196
197* 222 273 233 384 341 456 299 2216 171*
8%* 9% 11% 10% 16% 14% 19% 12% 92% 7%*
102 119 106 95 155 151 195 150 975 88
52% 54% 39% 41% 40% 44% 43% 50% 44% 51%
f fh f
63 82 114 113 145 138 172 99 861 61

32% 37% 42% 48% 38% 41% 38% 33% 39% 36%
z zdk
29 18 50 23 79 51 77 40 339 21
14% 8% 18% 10% 21% 15% 17% 13% 15% 12%
zeg zeg e
4 3 3 3 6 1 12 11 42 1
2% 1% 1% 1% 2% * 3% 4% 2% 1%
i
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
67 93 468 91 115 133 351 92 1266 124
112* 150* 152 126* 173* 189* 270 155* 1207 109*
8%* 11%* 11% 10%* 13%* 14%* 20% 12%* 91% 8%*
24 33 26 30 24 44 51 29 231 29
21% 22% 17% 24% 14% 23% 19% 19% 19% 26%
52 89 84 56 98 102 142 88 638 66

46% 59% 55% 45% 56% 54% 52% 57% 53% 60%
34 24 37 39 45 29 71 36 298 14
30% 16% 25% 30% 26% 16% 26% 23% 25% 13%
i i i i m
3 4 4 1 6 14 7 2 40 1
2% 3% 3% 1% 4% 7% 3% 1% 3% 1%
z
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
36 57 183 54 59 68 175 57 637 45
52** 89* 50 68* 91* 88* 138* 88* 618 44**
8%** 13%* 8% 10%* 14%* 13%* 21%* 13%* 93% 7%**
20 39 15 28 19 37 38 24 209 10
38% 43% 30% 41% 21% 42% 27% 28% 34% 23%
h h
30 37 24 21 45 42 66 41 277 27
57% 42% 48% 31% 49% 48% 48% 46% 45% 62%
2 13 9 18 24 8 31 19 120 6
5% 15% 19% 27% 27% 9% 22% 22% 19% 13%
i i
- - 1 * 3 1 4 3 12 1
- - 3% 1% 3% 1% 3% 4% 2% 2%
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
99 127 647 133 172 195 483 132 1725 236
161* 212 214 183* 280 272 356 219 1669 205
9%* 11% 11% 10%* 15% 14% 19% 12% 88% 11%
95 135 91 121 145 150 188 116 906 126
59% 64% 43% 66% 52% 55% 53% 53% 54% 61%
f f zfhj f f
47 64 93 47 95 81 125 79 561 65
29% 30% 44% 26% 34% 30% 35% 36% 34% 32%
zdeghij
20 13 28 11 37 41 43 20 192 14
12% 6% 13% 6% 13% 15% 12% 9% 11% 7%
eg eg
- - 1 3 4 - * 3 11 -
- - 1% 2% 1% - * 1% 1% -
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
25 19 86 22 24 34 87 12 279 26
36** 29** 28* 30** 32** 42** 73* 23** 271 21**
12%** 10%** 10%* 10%** 11%** 14%** 25%* 8%** 93% 7%**
22 8 15 13 12 16 30 12 120 8
63% 26% 53% 42% 38% 39% 41% 51% 44% 37%
10 16 8 17 8 17 35 8 110 8
27% 55% 29% 57% 25% 40% 48% 36% 41% 41%
4 3 5 * 12 9 8 2 37 5
10% 10% 17% 1% 37% 21% 10% 9% 14% 22%
- 3 * - - - * 1 4 *
- 9% 1% - - - 1% 3% 1% 1%
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
158 160 1126 198 273 321 839 212 2981 270
280 283 403 319 490 495 632 385 3022 235
9% 9% 12% 10% 15% 15% 19% 12% 92% 7%
58 79 72 87 81 103 156 101 664 68
21% 28% 18% 27% 17% 21% 25% 26% 22% 29%
fh fh fh fh
214 180 320 218 380 374 460 265 2233 155
76% 64% 80% 68% 78% 76% 73% 69% 74% 66%
e zegjk e e
8 23 10 14 29 18 17 19 125 11
3% 8% 3% 5% 6% 4% 3% 5% 4% 5%
zfj f
Organisation
Location type
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
2 1 24 1 6 3 21 1 55 4
2** 2** 12** 2** 12** 4** 22** 3** 56** 4**
3%** 4%** 20%** 3%** 21%** 7%** 37%** 5%** 94%** 6%**
1 - 8 2 9 2 15 3 35 4
50% - 63% 100% 70% 42% 69% 100% 63% 94%
1 - 1 - 4 - 1 - 6 *
50% - 7% - 32% - 3% - 11% 6%
- - 2 - 3 - 1 - 6 -
- - 17% - 21% - 5% - 10% -
- - - - 3 - * - 3 -
- - - - 21% - 2% - 5% -
- - 2 - - - - - 2 -
- - 16% - - - - - 3% -
- - * - - - - - * -
- - 4% - - - - - 1% -
- - - - - - * - * -
- - - - - - 2% - 1% -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - 2 - 1 3 5 - 10 *
- - 17% - 8% 58% 22% - 19% 6%
- 2 - - - - - - 2 -
- 100% - - - - - - 4% -
Internet
connection Use of digital technologies
Busines
s functio
n,
manage
Mobile m ent or
interne t efficie Remote
Compan and Cloud Data ncy working Artific ial
y Social technol computi analyti softwar softwar intelli
Yes No website media iges ng cs e e gence
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
3271 75 2496 2468 2698 2382 1410 689 1988 516
3246 100* 2546 2412 2782 2406 1329 665 1898 457
97% 3%* 76% 72% 83% 72% 40% 20% 57% 14%
2516 30 2546 2056 2161 1973 1134 606 1642 392
77% 30% 100% 85% 78% 82% 85% 91% 87% 86%
zo zbcd zcd z zc zcd zbcd zcd zc
efgh egh
2370 41 2056 2412 2039 1869 1125 596 1520 402
73% 42% 81% 100% 73% 78% 85% 90% 80% 88%
zo zcd zacd z zc zacd zacd zcd zacdg
efgh g eg
2321 39 2020 2360 1996 1833 1104 586 1486 393
72% 39% 79% 98% 72% 76% 83% 88% 78% 86%
zo zcd zacd z zc zacd zacd zcd zacdg
efgh g eg
1883 15 1642 1520 1706 1613 947 544 1898 364

58% 15% 64% 63% 61% 67% 71% 82% 100% 80%
zo zc z z zabc zabc zab zabc zabcd
d cde defh e
1120 10 1027 1130 996 935 675 356 803 254
34% 10% 40% 47% 36% 39% 51% 54% 42% 56%
zo zc zacd z zc zabc zabc zcd zabcd
g dg dg g
802 12 785 814 740 715 514 308 680 196
25% 12% 31% 34% 27% 30% 39% 46% 36% 43%
zo zc zacd z zc zabc zabc zabc zabcd
dg deg d g
608 1 486 491 540 511 296 152 440 125
19% 1% 19% 20% 19% 21% 22% 23% 23% 27%
zo z z zac zac za zabc zabc
d de
291 3 254 243 278 251 194 121 241 92
9% 3% 10% 10% 10% 10% 15% 18% 13% 20%
z z z z zabc zabc zabc zabcd
d deg d eg
152 3 137 133 146 136 101 74 131 55
5% 3% 5% 6% 5% 6% 8% 11% 7% 12%
z z z z zabc zabcd zabc zabcd
d eg d eg
18 1 9 13 14 15 8 1 11 4
1% 1% * 1% 1% 1% 1% * 1% 1%
a
229 44 - - 195 102 31 3 - 5
7% 44% - - 7% 4% 2% * - 1%
zn abdef abefg abfg abg abg
gh h
1 - - - - - - - - -
* - - - - - - - - -
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
2852 45 2496 2468 2354 2147 1326 667 1841 485
2852 51** 2546 2412 2440 2188 1252 641 1770 427
98% 2%** 88% 83% 84% 75% 43% 22% 61% 15%
2100 33 1927 1789 1810 1643 960 490 1326 310

74% 65% 76% 74% 74% 75% 77% 76% 75% 72%
zbc z zbc
683 16 593 620 587 525 328 175 435 123
24% 31% 23% 26% 24% 24% 26% 27% 25% 29%
zacd a a
413 7 386 378 377 336 237 128 265 85

14% 13% 15% 16% 15% 15% 19% 20% 15% 20%
z z zabc zabc zacdg
dg dg
285 4 264 255 253 226 152 85 194 63
10% 7% 10% 11% 10% 10% 12% 13% 11% 15%
z zacd zabcd
g
246 5 226 209 217 196 119 72 166 42

9% 10% 9% 9% 9% 9% 10% 11% 9% 10%
133 8 114 131 124 100 75 31 100 34

5% 17% 4% 5% 5% 5% 6% 5% 6% 8%
zad ad ad zacdf
133 6 118 117 113 106 55 34 94 23

5% 12% 5% 5% 5% 5% 4% 5% 5% 5%
131 6 126 121 126 95 76 38 89 30

5% 12% 5% 5% 5% 4% 6% 6% 5% 7%
d zd d
120 5 108 111 119 102 63 41 91 25
4% 9% 4% 5% 5% 5% 5% 6% 5% 6%
za za za
119 3 107 110 110 98 56 33 91 23
4% 5% 4% 5% 4% 4% 5% 5% 5% 5%
za
107 3 93 95 101 84 61 31 87 24
4% 5% 4% 4% 4% 4% 5% 5% 5% 6%
za zabd
65 - 57 61 62 52 39 25 57 19
2% - 2% 3% 3% 2% 3% 4% 3% 4%
zad zacd zad
54 - 45 43 51 49 22 15 46 7
2% - 2% 2% 2% 2% 2% 2% 3% 2%
a zab
46 1 45 40 38 36 21 17 30 9
2% 1% 2% 2% 2% 2% 2% 3% 2% 2%
41 - 35 41 30 32 25 19 21 8
1% - 1% 2% 1% 1% 2% 3% 1% 2%
zcg cg zacdg
36 1 30 34 34 30 15 5 33 4
1% 3% 1% 1% 1% 1% 1% 1% 2% 1%
za
25 - 25 22 25 22 14 2 22 9
1% - 1% 1% 1% 1% 1% * 1% 2%
z zf
23 - 23 15 21 22 5 1 17 2
1% - 1% 1% 1% 1% * * 1% *
be e
16 - 14 13 16 12 4 6 10 1
1% - 1% 1% 1% 1% * 1% 1% *
12 * 13 7 12 9 6 5 11 3
* 1% * * * * * 1% 1% 1%
b b b
49 - 45 42 44 42 20 10 36 9
2% - 2% 2% 2% 2% 2% 2% 2% 2%
133 4 103 88 108 80 22 10 77 4

5% 8% 4% 4% 4% 4% 2% 2% 4% 1%
efh efh bdefh efh efh
32 3 26 28 21 20 7 4 11 4
1% 5% 1% 1% 1% 1% 1% 1% 1% 1%
g eg
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
3271 75 2496 2468 2698 2382 1410 689 1988 516
3246 100* 2546 2412 2782 2406 1329 665 1898 457
97% 3%* 76% 72% 83% 72% 40% 20% 57% 14%
2512 58 1995 1895 2570 1967 1081 581 1584 391
77% 58% 78% 79% 92% 82% 81% 87% 83% 86%
zo z z zabd zab zab zabd zabd zabe
efgh eg
1355 29 1104 1069 1384 1139 625 380 976 256

42% 29% 43% 44% 50% 47% 47% 57% 51% 56%
z z z zabd zab za zabc zabd zabcd
deg e e
999 12 829 804 1010 810 494 284 740 220

31% 12% 33% 33% 36% 34% 37% 43% 39% 48%
zo z z zabd z zabd zabc zabc zabcd
de d eg
2720 62 2161 2039 2782 2118 1164 620 1706 424
84% 62% 85% 85% 100% 88% 88% 93% 90% 93%
zo z z zabd zab zab zabd zabd zabde
efgh eg e
520 38 381 368 - 287 164 44 190 32
16% 38% 15% 15% - 12% 12% 7% 10% 7%
zn cdef cdefg cfgh cfgh c cf c
gh h
6 - 4 4 - 1 1 1 1 1
* - * * - * * * * *
d d
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
2650 48 2044 2019 2698 2047 1201 629 1748 457
2720 62** 2161 2039 2782 2118 1164 620 1706 424
98% 2%** 78% 73% 100% 76% 42% 22% 61% 15%
1690 26 1409 1307 1717 1394 782 445 1190 297
62% 42% 65% 64% 62% 66% 67% 72% 70% 70%
z zc zc zc zbc zabc zabc zbc
de d
630 19 518 513 648 506 298 174 441 113
23% 30% 24% 25% 23% 24% 26% 28% 26% 27%
zc zcd zacd
567 14 484 447 581 428 258 123 350 87

21% 23% 22% 22% 21% 20% 22% 20% 21% 20%
zcdg d
562 9 430 424 571 435 279 145 367 110
21% 14% 20% 21% 21% 21% 24% 23% 22% 26%
zabc zabcd
d
344 13 269 247 357 253 166 68 202 82
13% 21% 12% 12% 13% 12% 14% 11% 12% 19%
bdfg zabcd
efg
325 3 251 257 329 272 168 92 234 70
12% 5% 12% 13% 12% 13% 14% 15% 14% 17%
zac zac a zac zabc
123 1 94 88 124 97 50 24 85 22
5% 1% 4% 4% 4% 5% 4% 4% 5% 5%
103 5 74 79 109 86 34 17 62 18
4% 9% 3% 4% 4% 4% 3% 3% 4% 4%
e
65 - 46 43 65 42 21 7 40 6
2% - 2% 2% 2% 2% 2% 1% 2% 2%
36 * 22 27 37 23 15 6 26 11
1% 1% 1% 1% 1% 1% 1% 1% 2% 3%
a adef
24 3 16 16 27 22 6 1 16 2
1% 4% 1% 1% 1% 1% * * 1% *
13 2 8 12 15 12 11 3 10 2
* 3% * 1% 1% 1% 1% * 1% 1%
a
73 6 59 60 79 60 25 9 43 9
3% 10% 3% 3% 3% 3% 2% 1% 3% 2%
f
68 4 44 37 71 37 21 12 27 4
2% 6% 2% 2% 3% 2% 2% 2% 2% 1%
abdg
46 3 27 28 49 25 10 9 17 1
2% 4% 1% 1% 2% 1% 1% 1% 1% *
adeg
1 - - - 1 - - - - -
* - - - * - - - - -
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
3271 - 2469 2432 2650 2382 1397 680 1975 512
3246 -** 2516 2370 2720 2406 1316 659 1883 452
100% -** 77% 73% 84% 74% 41% 20% 58% 14%
1705 - 1433 1365 1531 1705 877 481 1245 334

53% - 57% 58% 56% 71% 67% 73% 66% 74%
z z z zabc zabc zabc zabc zabce
eg eg g
1604 - 1396 1312 1460 1604 839 469 1218 307
49% - 55% 55% 54% 67% 64% 71% 65% 68%
zc z z zabc zabc zabc zabc zabc
eg deg
1530 - 1336 1248 1383 1530 779 468 1147 291
47% - 53% 53% 51% 64% 59% 71% 61% 64%
zc zc z zabc zabc zabc zabc zabce
eg degh
1480 - 1222 1150 1323 1480 718 421 1048 292
46% - 49% 49% 49% 62% 55% 64% 56% 65%
z z z zabc zabc zabc zabc zabce
eg eg g
905 - 847 791 834 905 540 357 765 224
28% - 34% 33% 31% 38% 41% 54% 41% 50%
zc zc z zabc zabc zabc zabc zabcd
d deg d eg
568 - 526 485 523 568 366 254 491 157
18% - 21% 20% 19% 24% 28% 39% 26% 35%
zc z z zabc zabc zabc zabc zabcd
d deg d eg
448 - 405 393 416 448 298 222 399 148

14% - 16% 17% 15% 19% 23% 34% 21% 33%
z z z zabc zabc zabc zabc zabcd
d deg d eg
441 - 426 404 416 441 323 357 402 147

14% - 17% 17% 15% 18% 25% 54% 21% 33%
zc zc z zac zabc zabc zabc zabcd
dg degh d eg
2406 - 1973 1869 2118 2406 1124 591 1613 400
74% - 78% 79% 78% 100% 85% 90% 86% 88%
z z z zabc zabc zabc zabc zabc
efgh eg
744 - 472 438 533 - 152 57 231 41
23% - 19% 18% 20% - 12% 9% 12% 9%
defg defg defgh df d df d
h h
96 - 71 63 69 - 41 11 39 11
3% - 3% 3% 3% - 3% 2% 2% 2%
dg d d dg d d d
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
2382 - 1907 1879 2047 2382 1158 613 1653 440
2406 -** 1973 1869 2118 2406 1124 591 1613 400
100% -** 82% 78% 88% 100% 47% 25% 67% 17%
1182 - 1028 972 1064 1182 609 360 891 228

49% - 52% 52% 50% 49% 54% 61% 55% 57%
zcd zd zd zcd zabc zabc zcd
deg d
443 - 381 352 400 443 240 131 351 94
18% - 19% 19% 19% 18% 21% 22% 22% 23%
zbcd zabc zd
d
359 - 301 291 322 359 203 113 280 85
15% - 15% 16% 15% 15% 18% 19% 17% 21%
zabc zabc zabc zabcd
d d d
302 - 259 246 275 302 157 107 216 69
13% - 13% 13% 13% 13% 14% 18% 13% 17%
zabc zabcd
deg
214 - 194 183 197 214 119 80 179 52
9% - 10% 10% 9% 9% 11% 14% 11% 13%
zd zd zabc zcd zcd
d
208 - 167 165 190 208 109 65 158 46
9% - 8% 9% 9% 9% 10% 11% 10% 12%
zad
205 - 166 162 182 205 105 49 127 27
9% - 8% 9% 9% 9% 9% 8% 8% 7%
165 - 142 141 154 165 97 58 131 45

7% - 7% 8% 7% 7% 9% 10% 8% 11%
zd zad zd zabcd
136 - 118 114 126 136 71 60 108 36
6% - 6% 6% 6% 6% 6% 10% 7% 9%
zabcd zd zcd
eg
108 - 80 71 100 108 46 22 58 19
4% - 4% 4% 5% 4% 4% 4% 4% 5%
bg bg
46 - 33 37 42 46 21 11 33 7
2% - 2% 2% 2% 2% 2% 2% 2% 2%
40 - 35 32 32 40 24 12 32 12
2% - 2% 2% 2% 2% 2% 2% 2% 3%
c
34 - 32 25 32 34 14 18 29 5
1% - 2% 1% 1% 1% 1% 3% 2% 1%
zabcd
e
27 - 14 15 23 27 3 1 16 *
1% - 1% 1% 1% 1% * * 1% *
e e aef abef ef
25 - 22 16 21 25 4 3 16 3
1% - 1% 1% 1% 1% * 1% 1% 1%
e e e e e
56 - 53 41 47 56 26 13 42 8
2% - 3% 2% 2% 2% 2% 2% 3% 2%
110 - 79 69 92 110 29 2 51 9
5% - 4% 4% 4% 5% 3% * 3% 2%
efg ef efg befg f f f
228 - 181 169 183 228 90 29 114 32
9% - 9% 9% 9% 9% 8% 5% 7% 8%
fg fg fg cfg f
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
3271 75 2496 2468 2698 2382 1410 689 1988 516
3246 100* 2546 2412 2782 2406 1329 665 1898 457
97% 3%* 76% 72% 83% 72% 40% 20% 57% 14%
285 1 246 253 261 254 285 152 226 151
9% 1% 10% 10% 9% 11% 21% 23% 12% 33%
z z zc z zc zabc zabc zabc zabcd
dg dg d efg
1032 12 888 872 903 870 1043 316 721 306
32% 12% 35% 36% 32% 36% 79% 47% 38% 67%
zo zc zc z zc zabc zabc zac zabcd
dfgh dg fg
1819 87 1317 1201 1530 1217 - 182 895 -
56% 87% 52% 50% 55% 51% - 27% 47% -
zn befg efgh abde efgh eh efh
h fgh
1316 12 1134 1125 1164 1124 1329 467 947 457

41% 12% 45% 47% 42% 47% 100% 70% 50% 100%
zo zc zac z zac zabc zabc zab zabcd
dfg dg cd fg
111 1 95 86 88 66 - 15 56 -
3% 1% 4% 4% 3% 3% - 2% 3% -
degh deh eh eh eh eh
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
1397 13 1200 1199 1201 1158 1410 496 1039 516
1316 12** 1134 1125 1164 1124 1329 467 947 457
99% 1%** 85% 85% 88% 85% 100% 35% 71% 34%
74 3 60 69 71 63 77 41 55 77
6% 23% 5% 6% 6% 6% 6% 9% 6% 17%
zacde zabcd
g efg
378 2 332 333 354 336 380 164 309 380
29% 15% 29% 30% 30% 30% 29% 35% 33% 83%
ze zabc zabc zabcd
de de efg
782 7 671 648 677 658 789 245 538 -
59% 57% 59% 58% 58% 59% 59% 52% 57% -
fh fh fh fh bfgh h h
452 5 392 402 424 400 457 205 364 457

34% 38% 35% 36% 36% 36% 34% 44% 38% 100%
ze zabc zab zabcd
deg de efg
83 1 71 75 62 66 83 18 45 -
6% 5% 6% 7% 5% 6% 6% 4% 5% -
fgh cfgh h gh cfgh h h
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
1397 13 1200 1199 1201 1158 1410 496 1039 516
1316 12** 1134 1125 1164 1124 1329 467 947 457
99% 1%** 85% 85% 88% 85% 100% 35% 71% 34%
376 2 352 351 329 342 378 170 303 157
29% 19% 31% 31% 28% 30% 28% 36% 32% 34%
zce zce zce zabc zce zce
de
259 * 237 243 226 219 260 100 197 103

20% 4% 21% 22% 19% 20% 20% 21% 21% 23%
ze zcde
250 1 228 219 219 223 252 116 203 108
19% 12% 20% 19% 19% 20% 19% 25% 21% 24%
zabc zbce zbce
de
151 * 131 128 135 136 152 73 128 74
12% 3% 12% 11% 12% 12% 11% 16% 14% 16%
zabc zabc zabcd
de e e
147 * 127 129 133 131 147 57 128 70
11% 3% 11% 11% 11% 12% 11% 12% 13% 15%
zabc zabcd
de e
125 - 112 111 113 110 125 53 104 57
9% - 10% 10% 10% 10% 9% 11% 11% 13%
ze ze
109 - 87 92 91 89 109 45 70 39
8% - 8% 8% 8% 8% 8% 10% 7% 9%
108 - 93 94 94 97 108 34 78 39
8% - 8% 8% 8% 9% 8% 7% 8% 9%
87 - 83 75 82 78 87 38 71 44
7% - 7% 7% 7% 7% 7% 8% 7% 10%
zbcde
65 - 57 61 62 61 65 36 48 36
5% - 5% 5% 5% 5% 5% 8% 5% 8%
zaeg zacde
g
63 - 55 54 60 56 63 27 48 31
5% - 5% 5% 5% 5% 5% 6% 5% 7%
34 - 28 31 28 32 34 15 29 15
3% - 2% 3% 2% 3% 3% 3% 3% 3%
26 - 20 18 24 24 26 6 16 11
2% - 2% 2% 2% 2% 2% 1% 2% 2%
26 * 20 19 23 24 26 6 21 7
2% 3% 2% 2% 2% 2% 2% 1% 2% 2%
19 - 16 19 16 19 19 7 11 7
1% - 1% 2% 1% 2% 1% 1% 1% 1%
g
19 - 18 16 18 18 19 10 18 4
1% - 2% 1% 2% 2% 1% 2% 2% 1%
42 3 34 34 37 36 45 18 28 4
3% 21% 3% 3% 3% 3% 3% 4% 3% 1%
h h h h h h h
108 6 91 88 103 78 114 14 63 13
8% 47% 8% 8% 9% 7% 9% 3% 7% 3%
fgh fh dfgh fh dfgh fh
182 1 134 140 147 140 183 38 107 49

14% 10% 12% 12% 13% 12% 14% 8% 11% 11%
f f f f abcdf f
g
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
3271 75 2496 2468 2698 2382 1410 689 1988 516
3246 100* 2546 2412 2782 2406 1329 665 1898 457
97% 3%* 76% 72% 83% 72% 40% 20% 57% 14%
103 3 92 89 102 88 76 106 84 39
3% 3% 4% 4% 4% 4% 6% 16% 4% 8%
z z zabc zabcd za zabcd
dg egh eg
3029 97 2353 2238 2584 2244 1186 528 1742 386
93% 97% 92% 93% 93% 93% 89% 79% 92% 84%
efh efh efgh efgh fh efh f
115 * 100 85 95 73 66 31 71 32
4% * 4% 4% 3% 3% 5% 5% 4% 7%
d zbcdg d zabcd
g
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
3271 75 2496 2468 2698 2382 1410 689 1988 516
3246 100* 2546 2412 2782 2406 1329 665 1898 457
97% 3%* 76% 72% 83% 72% 40% 20% 57% 14%
517 3 503 481 484 478 377 520 451 165
16% 3% 20% 20% 17% 20% 28% 78% 24% 36%
zo zc zc z zc zabc zabc zabc zabcd
dg degh d eg
2650 97 1975 1879 2236 1880 910 137 1400 273
82% 97% 78% 78% 80% 78% 68% 21% 74% 60%
zn efgh efgh abde efgh fh efh f
fgh
79 - 69 52 62 49 42 7 47 19
2% - 3% 2% 2% 2% 3% 1% 2% 4%
bdf bcdf f bcdf
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
3271 75 2496 2468 2698 2382 1410 689 1988 516
3246 100* 2546 2412 2782 2406 1329 665 1898 457
97% 3%* 76% 72% 83% 72% 40% 20% 57% 14%
231 * 196 205 219 208 173 231 175 91
7% * 8% 8% 8% 9% 13% 35% 9% 20%
z z z z z zabc zabcd zac zabcd
dg egh eg
2930 99 2279 2146 2494 2150 1117 421 1676 340
90% 100% 90% 89% 90% 89% 84% 63% 88% 74%
zn efh efh efgh efh fh efh f
85 - 71 61 68 47 39 13 47 27
3% - 3% 3% 2% 2% 3% 2% 2% 6%
d d d d zabcd
efg
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
3271 75 2496 2468 2698 2382 1410 689 1988 516
3246 100* 2546 2412 2782 2406 1329 665 1898 457
97% 3%* 76% 72% 83% 72% 40% 20% 57% 14%
659 6 606 596 620 591 467 665 544 205
20% 6% 24% 25% 22% 25% 35% 100% 29% 45%
zo zc zc z zc zab zabc zabc zabcd
cdg degh d eg
2461 94 1839 1734 2061 1733 802 - 1287 228
76% 94% 72% 72% 74% 72% 60% - 68% 50%
zn efgh efgh abde efgh fh efh f
fgh
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
2590 66 1862 1848 2068 1769 913 - 1412 290
2587 94* 1940 1815 2162 1814 861 -** 1354 252
96% 4%* 72% 68% 81% 68% 32% -** 51% 9%
168 * 152 159 148 140 104 - 119 43
7% * 8% 9% 7% 8% 12% - 9% 17%
z zc z zabcd zc zabcd
g eg
52 1 43 41 49 47 23 - 42 8
2% 1% 2% 2% 2% 3% 3% - 3% 3%
z zac
27 - 22 23 20 25 19 - 22 8
1% - 1% 1% 1% 1% 2% - 2% 3%
c zac zc zac
18 - 13 12 13 17 6 - 13 1
1% - 1% 1% 1% 1% 1% - 1% *
9 - 8 8 9 9 4 - 8 1
* - * * * * * - 1% *
7 - 2 6 7 5 3 - 4 *
* - * * * * * - * *
a a
87 4 76 74 72 75 41 - 69 19
3% 4% 4% 4% 3% 4% 5% - 5% 7%
zc zac zabcd
325 4 279 281 286 277 167 - 239 67
13% 4% 14% 15% 13% 15% 19% - 18% 27%
z zc z zc zabcd zabc zabcd
d eg
2064 87 1508 1392 1705 1404 603 - 1004 148
80% 93% 78% 77% 79% 77% 70% - 74% 59%
zn egh egh begh egh h eh
201 3 157 144 175 137 92 - 114 36

8% 3% 8% 8% 8% 8% 11% - 8% 14%
zabcd zabcd
g
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
2469 27 2496 2067 2044 1907 1200 633 1667 439
2516 30** 2546 2056 2161 1973 1134 606 1642 392
99% 1%** 100% 81% 85% 77% 45% 24% 64% 15%
1361 12 1373 1188 1182 1099 752 395 966 254
54% 38% 54% 58% 55% 56% 66% 65% 59% 65%
zacd za zabc zabc zacd zabcd
dg dg
910 15 926 707 773 703 337 184 535 127
36% 50% 36% 34% 36% 36% 30% 30% 33% 32%
befg e efg efg
243 4 247 160 206 170 44 27 141 11

10% 12% 10% 8% 10% 9% 4% 4% 9% 3%
bdefg efh befh efh efh
h
1 - 1 - * * * - - -
* - * - * * * - - -
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
2432 36 2067 2468 2019 1879 1199 619 1621 452
2370 41** 2056 2412 2039 1869 1125 596 1520 402
98% 2%** 85% 100% 85% 77% 47% 25% 63% 17%
765 11 687 777 662 621 456 225 519 175
32% 27% 33% 32% 32% 33% 41% 38% 34% 44%
zb zabc zbcd zb zabcd
dg g
1170 19 1024 1190 1012 914 536 276 729 179
49% 47% 50% 49% 50% 49% 48% 46% 48% 44%
433 11 344 444 365 333 133 95 272 48

18% 26% 17% 18% 18% 18% 12% 16% 18% 12%
eh aeh eh eh e eh
1 * * 1 1 * - * * -
* 1% * * * * - * * -
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
2651 48 2045 2020 2698 2048 1201 629 1748 457
2721 62** 2161 2040 2782 2118 1164 620 1706 424
98% 2%** 78% 73% 100% 76% 42% 22% 61% 15%
1610 34 1322 1233 1644 1311 766 418 1107 292
59% 55% 61% 60% 59% 62% 66% 67% 65% 69%
zc zc zabc zabc zabc zabcd
d d d
934 15 709 686 948 694 344 175 531 117
34% 24% 33% 34% 34% 33% 30% 28% 31% 28%
ef efgh efgh ef
163 13 119 109 176 108 51 24 64 15

6% 20% 6% 5% 6% 5% 4% 4% 4% 4%
g g abdef g
gh
14 - 12 12 14 6 3 3 4 -
1% - 1% 1% * * * * * -
dg dg dg
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
2382 1 1908 1880 2048 2382 1159 614 1654 440
2406 *** 1973 1869 2118 2406 1124 592 1614 400
100% *** 82% 78% 88% 100% 47% 25% 67% 17%
1072 - 926 875 966 1072 574 357 856 237
45% - 47% 47% 46% 45% 51% 60% 53% 59%
zd zd zd zabc zabc zabc zabcd
d deg d eg
925 * 747 719 818 925 426 195 568 139
38% 100% 38% 38% 39% 38% 38% 33% 35% 35%
fg fg fg fg f
366 - 261 241 300 366 105 34 172 19
15% - 13% 13% 14% 15% 9% 6% 11% 5%
efgh efgh efgh abcef fh fh
gh
43 - 39 34 34 43 19 5 18 4
2% - 2% 2% 2% 2% 2% 1% 1% 1%
g g g g
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
1397 13 1200 1199 1201 1158 1410 496 1039 516
1316 12** 1134 1125 1164 1124 1329 467 947 457
99% 1%** 85% 85% 88% 85% 100% 35% 71% 34%
261 * 232 239 235 234 261 131 206 123
20% 3% 20% 21% 20% 21% 20% 28% 22% 27%
ze zabc ze zabcd
deg eg
708 3 623 618 616 605 710 284 541 250
54% 22% 55% 55% 53% 54% 53% 61% 57% 55%
zabc zcde
de
309 7 244 241 273 265 316 44 183 67
23% 54% 21% 21% 23% 24% 24% 10% 19% 15%
fgh fgh abfg abfg abfg fh f
h h h
39 3 35 26 40 20 41 8 17 16
3% 21% 3% 2% 3% 2% 3% 2% 2% 3%
bdg bdfg bdg dg
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
680 9 633 619 629 613 496 689 576 226
659 6** 606 596 620 591 467 665 544 205
99% 1%** 91% 90% 93% 89% 70% 100% 82% 31%
218 2 201 203 205 194 165 220 194 88
33% 31% 33% 34% 33% 33% 35% 33% 36% 43%
zacd zabcd
f ef
303 4 279 273 289 277 213 306 252 97
46% 66% 46% 46% 47% 47% 46% 46% 46% 47%
125 *
19% 3% 114 108 114 112 81 126 85 16
19% 18% 18% 19% 17% 19% 16% 8%
gh gh gh gh h gh h
13 - 12 12 12 9 8 13 12 4
2% - 2% 2% 2% 1% 2% 2% 2% 2%
d d
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
1975 13 1667 1621 1748 1653 1039 576 1988 403
1883 15** 1642 1520 1706 1613 947 544 1898 364
99% 1%** 87% 80% 90% 85% 50% 29% 100% 19%
1032 10 963 877 960 927 565 383 1042 228
55% 67% 59% 58% 56% 57% 60% 70% 55% 63%
zcg zg zg zg zcg zabc zcg
degh
627 4 508 491 571 529 295 138 631 114
33% 28% 31% 32% 33% 33% 31% 25% 33% 31%
f f af af f af
213 1 161 141 164 150 87 20 214 22

11% 4% 10% 9% 10% 9% 9% 4% 11% 6%
fh f fh f fh abcde
fh
11 - 10 10 11 7 1 3 11 *
1% - 1% 1% 1% * * * 1% *
e e e e e
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
307 2 261 257 291 269 203 139 269 103
291 3** 254 243 278 251 194 121* 241 92*
99% 1%** 87% 83% 95% 86% 66% 41%* 82% 31%*
126 2 106 109 121 111 91 51 104 44
43% 86% 42% 45% 44% 44% 47% 42% 43% 48%
119 * 106 96 117 103 76 46 96 43

41% 14% 42% 40% 42% 41% 39% 38% 40% 47%
42 - 38 34 36 34 23 21 37 4
14% - 15% 14% 13% 13% 12% 18% 15% 5%
h h h h h h ch
4 - 4 4 4 4 4 3 4 1
1% - 1% 1% 1% 2% 2% 3% 2% 1%
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
3227 60 2496 2468 2698 2382 1410 689 1988 516
3209 78* 2546 2412 2782 2406 1329 665 1898 457
98% 2%* 77% 73% 85% 73% 40% 20% 58% 14%
725 11 674 638 668 633 514 314 586 217
23% 14% 26% 26% 24% 26% 39% 47% 31% 47%
zc zc z zc zabc zabc zabc zabcd
dg deg d eg
2350 62 1749 1669 2004 1686 760 323 1229 215
73% 79% 69% 69% 72% 70% 57% 49% 65% 47%
efgh efgh abde efgh fh efh
fgh
133 5 123 105 110 86 54 28 83 25
4% 7% 5% 4% 4% 4% 4% 4% 4% 5%
zcd d d
Internet
Busines
s functio
n,
manage
Mobile m ent or
(n) (o) (a) (b) (c) (d) (e) (f) (g) (h)
44 15 - - - - - - - -
37** 22** -** -** -** -** -** -** -** -**
63%** 37%** -** -** -** -** -** -** -** -**
27 12 - - - - - - - -
72% 55% - - - - - - - -
5 2 - - - - - - - -
12% 9% - - - - - - - -
6 - - - - - - - - -
15% - - - - - - - - -
3 - - - - - - - - -
8% - - - - - - - - -
2 * - - - - - - - -
5% 1% - - - - - - - -
* - - - - - - - - -
1% - - - - - - - - -
* - - - - - - - - -
1% - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
4 6 - - - - - - - -
12% 28% - - - - - - - -
- 2 - - - - - - - -
- 10% - - - - - - - -
Number of technologies technologies Markets
Increas Unchan Decreas Scotlan Rest of

None 1 or 2 3 or 4 5 or 6 7 or 8 ed g ed ed d UK
(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
60 555 1087 1140 504 1607 1588 67 3261 1756
62* 569 1097 1142 475 1513 1682 67* 3250 1680
2%* 17% 33% 34% 14% 45% 50% 2%* 97% 50%
- 207 809 1060 470 1281 1161 37 2476 1428
- 36% 74% 93% 99% 85% 69% 54% 76% 85%
i ij zijk zijk zop zq
l
- 174 720 1048 469 1231 1089 35 2354 1279
- 31% 66% 92% 99% 81% 65% 52% 72% 76%
i ij zijk zijk zop z zq
l
- 172 700 1027 462 1209 1060 35 2306 1252
- 30% 64% 90% 97% 80% 63% 51% 71% 75%
i ij zijk zijk zop z zq
l
- 43 455 935 465 1111 713 35 1848 1151

- 8% 41% 82% 98% 73% 42% 52% 57% 69%
ij zijk zijk zop zq
l
- 47 237 528 317 647 440 11 1111 653
- 8% 22% 46% 67% 43% 26% 16% 34% 39%
ij zijk zijk zop z zq
l
- 8 111 423 271 519 267 11 796 520
- 1% 10% 37% 57% 34% 16% 16% 24% 31%
j zijk zijk zop zq
l
7 49 155 267 131 326 265 7 600 373
12% 9% 14% 23% 28% 22% 16% 10% 18% 22%
j zjk zjk zo zq
3 10 53 111 117 189 94 3 289 196

4% 2% 5% 10% 25% 13% 6% 4% 9% 12%
j jk zijk zo zq
l
1 7 16 59 72 102 50 2 147 110
1% 1% 1% 5% 15% 7% 3% 3% 5% 7%
jk zijkl zo zq
* 3 10 2 3 7 12 - 19 10
* 1% 1% * 1% * 1% - 1% 1%
52 204 17 - - 42 208 15 262 65

83% 36% 2% - - 3% 12% 22% 8% 4%
zjkl zklm lm zn zn rst st
m
1 - - - - - - - 1 -
1% - - - - - - - * -
zkl

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 303 975 1115 504 1479 1292 51 2823 1590
-** 310 999 1118 475 1408 1376 44** 2819 1549
-** 11% 34% 39% 16% 49% 47% 2%** 97% 53%
- 198 714 856 365 1057 994 35 2084 1148

- 64% 71% 77% 77% 75% 72% 79% 74% 74%
zj j z
- 72 222 265 139 369 303 14 684 370
- 23% 22% 24% 29% 26% 22% 32% 24% 24%
zk
- 25 104 185 106 244 154 5 416 265

- 8% 10% 17% 22% 17% 11% 11% 15% 17%
jk zjk zo zq
- 22 77 119 71 159 119 5 282 184

- 7% 8% 11% 15% 11% 9% 11% 10% 12%
zjk zq
- 23 72 97 58 124 115 - 244 164

- 8% 7% 9% 12% 9% 8% - 9% 11%
zk zq
- 14 46 48 34 72 63 1 141 67
- 4% 5% 4% 7% 5% 5% 3% 5% 4%
- 17 41 57 24 76 57 1 136 62
- 5% 4% 5% 5% 5% 4% 2% 5% 4%
- 7 34 71 25 78 56 * 135 77
- 2% 3% 6% 5% 6% 4% 1% 5% 5%
zjk
- 6 32 55 33 69 48 * 120 80
- 2% 3% 5% 7% 5% 4% 1% 4% 5%
zjk
- 7 31 54 29 73 44 1 118 78
- 2% 3% 5% 6% 5% 3% 1% 4% 5%
k
- 8 24 51 27 52 50 2 104 87
- 3% 2% 5% 6% 4% 4% 4% 4% 6%
k zq
- - 10 34 21 36 25 1 63 44
- - 1% 3% 4% 3% 2% 2% 2% 3%
jk zjk
- 1 16 22 15 35 17 * 51 32
- * 2% 2% 3% 2% 1% * 2% 2%
j
- 4 16 16 11 28 18 * 43 26
- 1% 2% 1% 2% 2% 1% 1% 2% 2%
- 2 11 15 12 10 25 - 41 21
- 1% 1% 1% 3% 1% 2% - 1% 1%
- 2 9 22 5 23 12 - 34 19
- * 1% 2% 1% 2% 1% - 1% 1%
- - 6 12 8 22 3 - 23 16
- - 1% 1% 2% 2% * - 1% 1%
zo
- - 10 11 2 12 11 - 23 21
- - 1% 1% * 1% 1% - 1% 1%
zqt
- - 5 7 3 10 5 - 16 9
- - 1% 1% 1% 1% * - 1% 1%
- 1 5 1 5 8 4 - 13 11
- * 1% * 1% 1% * - * 1%
t
- 3 15 23 9 22 25 2 48 23
- 1% 1% 2% 2% 2% 2% 4% 2% 1%
- 32 66 33 6 38 94 5 129 65
- 10% 7% 3% 1% 3% 7% 10% 5% 4%
zlm zlm zn s s
- 12 11 10 2 9 19 - 34 19
- 4% 1% 1% * 1% 1% - 1% 1%
zklm
(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
60 555 1087 1140 504 1607 1588 67 3261 1756
62* 569 1097 1142 475 1513 1682 67* 3250 1680
2%* 17% 33% 34% 14% 45% 50% 2%* 97% 50%
- 317 824 986 444 1224 1241 51 2502 1394
- 56% 75% 86% 93% 81% 74% 75% 77% 83%
i ij zijk zijk zo zq
l
- 130 367 584 302 741 585 28 1349 778

- 23% 33% 51% 64% 49% 35% 41% 42% 46%
l
- 79 250 444 237 576 400 16 981 589

- 14% 23% 39% 50% 38% 24% 23% 30% 35%
l
- 348 900 1060 474 1317 1347 55 2707 1485
- 61% 82% 93% 100% 87% 80% 82% 83% 88%
i ij zij zijk zo zq
k l
61 218 197 81 1 194 334 12 537 191
98% 38% 18% 7% * 13% 20% 18% 17% 11%
zjkl zklm lm m zn rst
m
1 3 * 1 - 2 1 - 5 4
2% 1% * * - * * - * *
zklm
(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 320 846 1031 501 1374 1210 53 2631 1496
-** 348 900 1060 474 1317 1347 55** 2707 1485
-** 13% 32% 38% 17% 47% 48% 2%** 97% 53%
- 152 492 704 367 879 769 38 1669 998
- 44% 55% 66% 77% 67% 57% 68% 62% 67%
j zjk zjkl zo zq
- 62 189 253 145 330 290 17 630 357

- 18% 21% 24% 31% 25% 22% 31% 23% 24%
zjkl
- 64 193 225 99 286 278 9 573 281

- 19% 21% 21% 21% 22% 21% 16% 21% 19%
r
- 61 178 219 114 304 252 9 559 296
- 17% 20% 21% 24% 23% 19% 17% 21% 20%
zo
- 40 140 110 67 162 179 5 340 185

- 11% 16% 10% 14% 12% 13% 10% 13% 12%
zl
- 27 85 130 86 180 146 2 321 169

- 8% 9% 12% 18% 14% 11% 4% 12% 11%
zjkl z
- 16 34 54 20 65 54 1 118 66
- 5% 4% 5% 4% 5% 4% 1% 4% 4%
- 12 51 34 12 45 62 * 107 57
- 3% 6% 3% 3% 3% 5% 1% 4% 4%
z s s
- 14 26 16 9 31 32 - 63 34
- 4% 3% 2% 2% 2% 2% - 2% 2%
- 4 13 14 6 19 18 * 34 25
- 1% 1% 1% 1% 1% 1% 1% 1% 2%
- 6 9 11 1 13 14 - 27 17
- 2% 1% 1% * 1% 1% - 1% 1%
s
- 3 4 6 3 7 6 2 15 11
- 1% * 1% 1% 1% * 4% 1% 1%
- 13 25 37 4 41 37 * 77 44
- 4% 3% 3% 1% 3% 3% 1% 3% 3%
m m
- 24 24 19 5 20 48 2 68 34
- 7% 3% 2% 1% 2% 4% 4% 3% 2%
zklm zn
- 18 16 10 4 11 27 3 49 13
- 5% 2% 1% 1% 1% 2% 6% 2% 1%
zklm r
- 1 - - - - 1 - 1 1
- * - - - - * - * *

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
45 522 1066 1135 503 1596 1530 63 3189 1736
40** 520 1073 1138 474 1503 1601 62* 3153 1655
1%** 16% 33% 35% 15% 46% 49% 2%* 97% 51%
- 78 455 760 412 939 711 29 1661 981

- 15% 42% 67% 87% 62% 44% 46% 53% 59%
j zjk zjkl zo zq
- 48 409 749 399 909 636 26 1559 950
- 9% 38% 66% 84% 61% 40% 43% 49% 57%
j zjk zjkl zop zq
- 44 397 701 388 866 615 21 1485 895

- 8% 37% 62% 82% 58% 38% 34% 47% 54%
j zjk zjkl zop zq
- 71 437 629 342 815 636 17 1440 841

- 14% 41% 55% 72% 54% 40% 27% 46% 51%
j zjk zjkl zop zq
- 11 145 438 311 563 308 17 881 576

- 2% 13% 38% 66% 37% 19% 27% 28% 35%
j zjk zjkl zo zq
- 4 92 256 216 394 156 12 553 365

- 1% 9% 22% 46% 26% 10% 19% 18% 22%
j zjk zjkl zo zq
- 6 62 177 202 317 120 7 436 307

- 1% 6% 16% 43% 21% 7% 11% 14% 19%
j jk zjkl zo zq
- 3 22 150 267 316 114 3 435 320

- 1% 2% 13% 56% 21% 7% 4% 14% 19%
jk zjkl zop zq
- 135 757 1041 473 1234 1089 41 2336 1341

- 26% 71% 91% 100% 82% 68% 67% 74% 81%
j zjk zjkl zop zq
36 357 273 77 1 235 471 21 728 279

90% 69% 25% 7% * 16% 29% 33% 23% 17%
zklm lm m zn n rst
4 28 43 21 * 34 41 - 90 35
10% 5% 4% 2% * 2% 3% - 3% 2%
zlm lm m r
(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 141 721 1022 498 1305 987 46 2325 1350
-** 135* 757 1041 473 1234 1089 41** 2336 1341
-** 6%* 31% 43% 20% 51% 45% 2%** 97% 56%
- 34 299 543 306 649 501 16 1157 708

- 25% 40% 52% 65% 53% 46% 39% 50% 53%
j jk zjkl zo zq
- 9 111 210 114 257 171 10 432 262

- 7% 15% 20% 24% 21% 16% 24% 19% 20%
jk zjk zo
- 11 89 160 99 204 145 9 353 215

- 8% 12% 15% 21% 17% 13% 22% 15% 16%
zjkl
- 16 60 141 85 164 133 4 293 166

- 12% 8% 14% 18% 13% 12% 11% 13% 12%
k zk
- 3 41 102 69 140 68 3 203 137

- 2% 5% 10% 15% 11% 6% 8% 9% 10%
jk zjkl zo q
- 4 58 91 55 114 91 3 200 109

- 3% 8% 9% 12% 9% 8% 7% 9% 8%
j
- 8 67 98 31 113 85 - 199 115
- 6% 9% 9% 7% 9% 8% - 8% 9%
- 3 33 76 53 108 53 4 163 93
- 2% 4% 7% 11% 9% 5% 9% 7% 7%
zjk zo
- 4 38 44 50 77 55 3 131 92
- 3% 5% 4% 11% 6% 5% 7% 6% 7%
zjkl zq
- 13 39 39 18 49 59 * 102 66
- 10% 5% 4% 4% 4% 5% 1% 4% 5%
zlm
- 4 13 20 8 26 19 - 46 26
- 3% 2% 2% 2% 2% 2% - 2% 2%
- 4 2 24 10 22 18 - 37 25
- 3% * 2% 2% 2% 2% - 2% 2%
k k k
- - 11 11 11 22 11 1 34 26
- - 2% 1% 2% 2% 1% 1% 1% 2%
- 4 16 6 1 9 19 - 26 8
- 3% 2% 1% * 1% 2% - 1% 1%
lm zlm r
- 3 10 9 2 15 7 * 25 21
- 2% 1% 1% * 1% 1% * 1% 2%
s
- 1 21 20 14 34 22 * 54 34
- 1% 3% 2% 3% 3% 2% 1% 2% 3%
- 16 57 35 3 44 64 1 105 52
- 12% 8% 3% 1% 4% 6% 2% 4% 4%
zlm zlm m
- 26 91 85 26 95 125 3 225 116
- 19% 12% 8% 5% 8% 11% 7% 10% 9%
zlm zm zn st

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
60 555 1087 1140 504 1607 1588 67 3261 1756
62* 569 1097 1142 475 1513 1682 67* 3250 1680
2%* 17% 33% 34% 14% 45% 50% 2%* 97% 50%
- 5 28 95 158 203 75 4 274 197
- 1% 3% 8% 33% 13% 4% 6% 8% 12%
jk zijk zo zq
l
- 22 178 526 317 574 421 23 1022 606
- 4% 16% 46% 67% 38% 25% 35% 31% 36%
ij zijk zijk zo zq
l
61 521 835 489 - 693 1142 39 1845 832
98% 92% 76% 43% - 46% 68% 58% 57% 50%
zklm zklm zlm m zn rst st
- 26 206 621 475 777 496 27 1296 803

- 5% 19% 54% 100% 51% 29% 40% 40% 48%
ij zij zijk zo zq
k l
1 22 56 32 - 43 44 1 108 45
2% 4% 5% 3% - 3% 3% 2% 3% 3%
m m zlm m

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 30 219 657 504 873 473 29 1378 858
-** 26** 206 621 475 777 496 27** 1296 803
-** 2%** 15% 47% 36% 58% 37% 2%** 98% 60%
- - 9 20 48 52 19 2 76 52
- - 4% 3% 10% 7% 4% 8% 6% 6%
zl
- - 13 110 256 264 109 2 371 262
- - 6% 18% 54% 34% 22% 8% 29% 33%
k zkl zo zq
- 25 160 445 159 416 331 23 770 447

- 93% 78% 72% 33% 54% 67% 84% 59% 56%
zm zm zn r
- - 22 130 305 317 128 4 447 313

- - 11% 21% 64% 41% 26% 16% 34% 39%
k zkl zo zq
- 2 23 47 11 44 37 - 80 43
- 7% 11% 8% 2% 6% 7% - 6% 5%
zm m

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 30 219 657 504 873 473 29 1378 858
-** 26** 206 621 475 777 496 27** 1296 803
-** 2%** 15% 47% 36% 58% 37% 2%** 98% 60%
- 2 26 170 181 250 119 7 374 250
- 6% 12% 27% 38% 32% 24% 26% 29% 31%
k zkl zo
- 3 29 118 109 158 99 2 251 163

- 10% 14% 19% 23% 20% 20% 8% 19% 20%
- * 31 106 114 182 66 4 249 176

- 1% 15% 17% 24% 23% 13% 14% 19% 22%
zl zo zq
- 1 14 65 71 115 35 1 151 100
- 3% 7% 11% 15% 15% 7% 5% 12% 12%
zk zo
- 1 9 66 71 98 48 * 143 91
- 4% 4% 11% 15% 13% 10% 2% 11% 11%
k zk
- 3 11 40 71 76 43 * 120 83
- 11% 5% 6% 15% 10% 9% * 9% 10%
zkl
- 3 27 33 45 65 39 3 108 64
- 13% 13% 5% 9% 8% 8% 10% 8% 8%
l
- 1 16 56 35 64 39 5 103 69
- 4% 8% 9% 7% 8% 8% 18% 8% 9%
- 1 4 38 44 53 31 2 87 56
- 5% 2% 6% 9% 7% 6% 9% 7% 7%
zk
- - 1 29 35 44 21 - 65 44
- - 1% 5% 7% 6% 4% - 5% 6%
k zk
- * 5 29 28 44 19 - 62 39
- 2% 3% 5% 6% 6% 4% - 5% 5%
- 1 3 12 18 20 13 - 33 19
- 3% 1% 2% 4% 3% 3% - 3% 2%
- - 7 12 7 17 9 - 26 17
- - 4% 2% 1% 2% 2% - 2% 2%
t
- 1 1 19 5 15 11 1 26 12
- 3% * 3% 1% 2% 2% 2% 2% 2%
- - 3 8 8 11 9 - 19 15
- - 1% 1% 2% 1% 2% - 1% 2%
- - * 9 9 15 4 - 19 11
- - * 1% 2% 2% 1% - 1% 1%
- 3 12 15 15 17 24 1 45 29
- 10% 6% 2% 3% 2% 5% 3% 3% 4%
- * 32 73 8 34 70 6 107 59
- 1% 16% 12% 2% 4% 14% 23% 8% 7%
zm zm zn s
- 11 45 96 32 80 87 2 177 91
- 43% 22% 15% 7% 10% 18% 9% 14% 11%
zm m zn rst t

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
60 555 1087 1140 504 1607 1588 67 3261 1756
62* 569 1097 1142 475 1513 1682 67* 3250 1680
2%* 17% 33% 34% 14% 45% 50% 2%* 97% 50%
- - 11 38 56 82 21 - 105 78
- - 1% 3% 12% 5% 1% - 3% 5%
jk zijkl zo zq
62 552 1053 1070 390 1372 1626 67 3031 1540
100% 97% 96% 94% 82% 91% 97% 99% 93% 92%
m zlm zm m zn rst st
- 17 33 34 30 59 35 * 114 62
- 3% 3% 3% 6% 4% 2% 1% 3% 4%
zkl o

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
60 555 1087 1140 504 1607 1588 67 3261 1756
62* 569 1097 1142 475 1513 1682 67* 3250 1680
2%* 17% 33% 34% 14% 45% 50% 2%* 97% 50%
- 2 23 186 309 359 150 3 506 377
- * 2% 16% 65% 24% 9% 4% 16% 22%
ijk zijk zop zq
l
62 551 1049 926 158 1121 1506 65 2665 1274
100% 97% 96% 81% 33% 74% 90% 96% 82% 76%
zlm zlm zlm m zn zn rst st
- 15 25 30 9 33 26 * 79 28
- 3% 2% 3% 2% 2% 2% * 2% 2%
r
(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
60 555 1087 1140 504 1607 1588 67 3261 1756
62* 569 1097 1142 475 1513 1682 67* 3250 1680
2%* 17% 33% 34% 14% 45% 50% 2%* 97% 50%
- 1 25 78 128 166 62 3 226 162
- * 2% 7% 27% 11% 4% 4% 7% 10%
j jk zijk zo zq
l
62 553 1046 1030 338 1317 1593 65 2940 1483
100% 97% 95% 90% 71% 87% 95% 96% 90% 88%
m zlm zlm m zn rst
- 15 27 34 9 30 27 * 84 35
- 3% 2% 3% 2% 2% 2% * 3% 2%

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
60 555 1087 1140 504 1607 1588 67 3261 1756
62* 569 1097 1142 475 1513 1682 67* 3250 1680
2%* 17% 33% 34% 14% 45% 50% 2%* 97% 50%
- 3 53 252 357 450 198 5 646 459
- * 5% 22% 75% 30% 12% 8% 20% 27%
j ijk zijk zop zq
l
62 541 998 841 113 1004 1443 62 2479 1176
100% 95% 91% 74% 24% 66% 86% 91% 76% 70%
zlm zklm zlm m zn zn rst t

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
60 553 1031 896 116 1109 1420 57 2588 1263
62* 566 1044 890 119* 1064 1484 62** 2603 1221
2%* 21% 39% 33% 4%* 40% 55% 2%** 97% 46%
* 7 32 105 24 105 57 3 166 104
1% 1% 3% 12% 20% 10% 4% 5% 6% 9%
zjk zijk zo zq
3 4 4 38 3 27 19 4 52 31
4% 1% * 4% 3% 3% 1% 7% 2% 3%
k zjk k
- 1 5 18 3 9 19 - 27 14
- * * 2% 3% 1% 1% - 1% 1%
zjk j
- 1 13 4 1 8 9 - 18 6
- * 1% * 1% 1% 1% - 1% *
- * 1 8 - 7 2 - 9 6
- * * 1% - 1% * - * *
zk
- 1 4 2 - 2 5 - 6 5
- * * * - * * - * *
- 8 30 43 10 53 35 2 85 56
- 1% 3% 5% 9% 5% 2% 3% 3% 5%
zj zjk zo zq
3 20 82 187 36 203 110 9 320 195
5% 4% 8% 21% 31% 19% 7% 15% 12% 16%
j zijk zijk zo zq
59 503 905 622 63 767 1295 48 2093 938

94% 89% 87% 70% 53% 72% 87% 78% 80% 77%
zlm zlm zlm m zn rst s
* 43 59 82 20 96 80 5 194 92
1% 8% 6% 9% 17% 9% 5% 8% 7% 8%
k zijk o
(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 183 773 1045 495 1331 1054 44 2433 1448
-** 207* 809 1060 470 1281 1161 37** 2476 1428
-** 8%* 32% 42% 18% 50% 46% 1%** 97% 56%
- 76 349 618 330 797 509 21 1340 859
- 37% 43% 58% 70% 62% 44% 57% 54% 60%
zjk zjkl zo zq
- 94 357 343 132 403 496 10 900 434

- 45% 44% 32% 28% 31% 43% 26% 36% 30%
lm zlm zn rst st
- 36 103 99 8 81 156 5 235 135

- 18% 13% 9% 2% 6% 13% 14% 9% 9%
zlm zm m zn st st
- 1 * - - - - 1 1 -
- * * - - - - 3% * -

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 187 738 1045 498 1316 1049 40 2410 1352
-** 174* 720 1048 469 1231 1089 35** 2354 1279
-** 7%* 30% 43% 19% 51% 45% 1%** 98% 53%
- 41 187 359 190 465 281 13 755 419
- 23% 26% 34% 40% 38% 26% 36% 32% 33%
jk zjk zo
- 84 380 503 223 606 541 12 1168 608

- 48% 53% 48% 48% 49% 50% 34% 50% 48%
- 49 154 186 56 159 267 11 429 251

- 28% 21% 18% 12% 13% 24% 30% 18% 20%
zlm m m zn s
- 1 - * - 1 * - 1 *
- 1% - * - * * - * *

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 320 847 1031 501 1374 1211 53 2632 1497
-** 348 901 1060 474 1317 1347 55** 2708 1485
-** 13% 32% 38% 17% 47% 48% 2%** 97% 53%
- 164 478 664 338 908 670 32 1594 916
- 47% 53% 63% 71% 69% 50% 59% 59% 62%
zjk zjkl zo zq
- 141 344 340 124 370 537 19 931 475

- 40% 38% 32% 26% 28% 40% 34% 34% 32%
lm zlm zn rt
- 42 71 51 12 39 129 4 173 83
- 12% 8% 5% 3% 3% 10% 8% 6% 6%
zlm lm zn
- 1 7 5 - * 10 - 11 11
- * 1% * - * 1% - * 1%
n

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 141 721 1023 498 1306 987 46 2326 1350
-** 135* 757 1041 473 1234 1089 41** 2336 1341
-** 6%* 31% 43% 20% 51% 45% 2%** 97% 56%
- 29 234 517 292 627 408 15 1037 616
- 21% 31% 50% 62% 51% 37% 36% 44% 46%
zjk zjkl zo
- 56 317 388 164 466 424 19 901 518

- 41% 42% 37% 35% 38% 39% 45% 39% 39%
t st
- 47 185 122 13 119 238 8 355 186
- 34% 24% 12% 3% 10% 22% 19% 15% 14%
zlm zlm m zn
- 4 21 14 3 23 20 - 43 21
- 3% 3% 1% 1% 2% 2% - 2% 2%
(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 30 219 657 504 873 473 29 1378 858
-** 26** 206 621 475 777 496 27** 1296 803
-** 2%** 15% 47% 36% 58% 37% 2%** 98% 60%
- 1 23 110 128 193 64 3 249 177
- 4% 11% 18% 27% 25% 13% 12% 19% 22%
zkl zo q
- 9 99 313 289 451 229 14 700 456

- 35% 48% 50% 61% 58% 46% 50% 54% 57%
zkl zo z z
- 16 68 180 52 114 184 10 306 154

- 61% 33% 29% 11% 15% 37% 37% 24% 19%
zm zm zn rst
- - 16 19 6 19 18 * 41 16
- - 8% 3% 1% 2% 4% 1% 3% 2%
zlm r

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 2 55 244 388 497 168 10 672 492
-** 3** 53** 252 357 450 198* 5** 646 459
-** *** 8%** 38% 54% 68% 30%* 1%** 97% 69%
- 2 12 71 135 178 36 4 209 158
- 80% 23% 28% 38% 40% 18% 68% 32% 34%
z zo
- - 19 123 164 190 112 * 299 204

- - 36% 49% 46% 42% 57% 2% 46% 44%
zn
- - 21 54 50 77 46 2 125 86
- - 40% 21% 14% 17% 23% 30% 19% 19%
- 1 * 5 7 5 5 - 13 11
- 20% 1% 2% 2% 1% 2% - 2% 2%

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
- 46 494 958 490 1196 711 33 1939 1186
-** 43** 455 935 465 1111 713 35** 1848 1151
-** 2%** 24% 49% 24% 59% 38% 2%** 97% 61%
- 8 179 536 319 700 304 17 1010 710
- 19% 39% 57% 69% 63% 43% 48% 55% 62%
k zkl zo zq
- 17 181 311 122 337 274 11 624 339

- 39% 40% 33% 26% 30% 38% 31% 34% 29%
zm m zn zrst
- 18 93 79 24 73 128 7 203 96
- 43% 20% 8% 5% 7% 18% 20% 11% 8%
zlm zn r
- - 2 9 * 1 6 - 11 6
- - * 1% * * 1% - 1% 1%

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
1 11 55 113 129 214 84 4 304 210
3** 10** 53** 111* 117* 189 94* 3** 289 196
1%** 3%** 18%** 38%* 40%* 65% 32%* 1%** 99% 67%
3 3 19 54 50 90 35 1 125 81
100% 27% 35% 49% 43% 47% 37% 31% 43% 41%
- 6 23 39 51 72 45 2 119 86
- 59% 42% 35% 44% 38% 48% 69% 41% 44%
t
- 1 11 17 12 24 14 - 42 27
- 14% 21% 15% 10% 13% 15% - 14% 14%
- - * * 3 4 * - 4 3
- - 1% * 3% 2% * - 1% 2%
(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
1 555 1087 1140 504 1604 1539 63 3204 1748
3** 569 1097 1142 475 1509 1635 62* 3193 1675
*** 17% 33% 35% 14% 46% 50% 2%* 97% 51%
- 21 142 298 276 500 213 9 712 495
- 4% 13% 26% 58% 33% 13% 15% 22% 30%
j zjk zjkl zop zq
3 524 919 787 179 941 1384 49 2346 1117

100% 92% 84% 69% 38% 62% 85% 79% 73% 67%
zklm zlm m zn rst st
- 24 37 58 20 69 39 4 134 63
- 4% 3% 5% 4% 5% 2% 6% 4% 4%
o

(i) (j) (k) (l) (m) (n) (o) (p) (q) (r)
59 - - - - 3 49 4 57 8
60** -** -** -** -** 4** 47** 6** 57** 5**
100%** -** -** -** -** 7%** 78%** 10%** 96%** 8%**
39 - - - - 4 30 5 39 3
65% - - - - 100% 64% 88% 68% 74%
6 - - - - - 6 - 6 -
11% - - - - - 14% - 11% -
6 - - - - - 5 * 6 1
10% - - - - - 10% 8% 10% 18%
3 - - - - - 3 - 3 *
5% - - - - - 6% - 5% 8%
2 - - - - - 2 * 2 -
3% - - - - - 4% 4% 3% -
* - - - - - * - * -
1% - - - - - 1% - 1% -
* - - - - - * - * -
1% - - - - - 1% - 1% -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
11 - - - - - 10 * 10 *
18% - - - - - 22% 4% 18% 3%
2 - - - - - - - - -
4% - - - - - - - - -
Markets E-commerce Cyber security Digital skills Annual turno
Not
Equippe equippe
Not well d to d to
Equippe equippe meet meet
Outside Outside d d digital digital
UK, UK, against against technolo technolo Less £50,000
within outside cyber cyber gy gy than -
EU EU Yes No threats threats needs needs £50,000 £99,999
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
883 756 1244 1936 2762 482 2546 568 353 297
806 685 1180 2034 2754 479 2585 505 396 368
24% 20% 35% 61% 82% 14% 77% 15% 12% 11%
737 639 1032 1386 2187 296 2110 312 286 290
91% 93% 87% 68% 79% 62% 82% 62% 72% 79%
zqr zqrs zb zd zf
655 571 1014 1293 2059 296 1938 339 279 262
81% 83% 86% 64% 75% 62% 75% 67% 71% 71%
zqr zqr zb zd zf
641 560 996 1262 2017 289 1898 333 276 253
79% 82% 84% 62% 73% 60% 73% 66% 70% 69%
zqr zqr zb zd zf
601 520 748 1071 1656 210 1626 224 167 213
75% 76% 63% 53% 60% 44% 63% 44% 42% 58%
zqr zqr zb zd zf g
383 350 586 501 977 134 942 142 131 134
48% 51% 50% 25% 35% 28% 36% 28% 33% 36%
zqr zqrs zb zd zf
308 287 413 371 747 60 714 82 79 88

38% 42% 35% 18% 27% 13% 28% 16% 20% 24%
zqr zqrs zb zd zf
191 167 326 268 507 86 482 99 75 83
24% 24% 28% 13% 18% 18% 19% 20% 19% 22%
zq zq zb
108 97 116 170 268 23 257 31 13 34

13% 14% 10% 8% 10% 5% 10% 6% 3% 9%
zq zq zd z g
62 50 74 78 142 12 142 7 15 17
8% 7% 6% 4% 5% 3% 5% 1% 4% 5%
zq zq zb z zf
7 7 7 10 12 6 13 3 5 -
1% 1% 1% 1% * 1% 1% 1% 1% -
18 8 20 252 165 77 137 64 29 18

2% 1% 2% 12% 6% 16% 5% 13% 7% 5%
t za zc ze
- - - 1 - - - - - -
- - - * - - - - - -
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
837 728 1191 1542 2448 378 2281 461 304 259
769 666 1140 1632 2461 364 2332 404 340 330
27% 23% 39% 56% 85% 13% 80% 14% 12% 11%
595 495 853 1193 1838 248 1754 275 232 256
77% 74% 75% 73% 75% 68% 75% 68% 68% 78%
zrt z zf
198 185 290 369 599 82 566 106 111 81
26% 28% 25% 23% 24% 23% 24% 26% 33% 24%
r zijk
144 128 241 154 350 51 344 58 44 34

19% 19% 21% 9% 14% 14% 15% 14% 13% 10%
zq zq zb
102 93 169 113 257 27 230 47 51 29

13% 14% 15% 7% 10% 8% 10% 12% 15% 9%
zq zq zb z
88 74 106 133 219 31 203 38 25 22

11% 11% 9% 8% 9% 8% 9% 9% 7% 7%
zq
35 34 70 61 125 15 118 20 30 8
5% 5% 6% 4% 5% 4% 5% 5% 9% 2%
b zhik
28 29 48 86 117 19 115 19 12 1
4% 4% 4% 5% 5% 5% 5% 5% 3% *
37 38 64 67 123 14 117 15 24 12
5% 6% 6% 4% 5% 4% 5% 4% 7% 4%
36 35 57 63 108 15 107 13 19 6
5% 5% 5% 4% 4% 4% 5% 3% 5% 2%
47 43 63 52 111 11 104 13 15 9
6% 6% 6% 3% 4% 3% 4% 3% 4% 3%
zq zq zb
53 46 65 41 96 14 90 17 9 5
7% 7% 6% 3% 4% 4% 4% 4% 3% 2%
zq zq zb
27 20 26 38 61 3 53 9 6 3
4% 3% 2% 2% 2% 1% 2% 2% 2% 1%
zq
19 16 19 33 51 3 45 6 8 -
2% 2% 2% 2% 2% 1% 2% 2% 2% -
16 15 20 22 41 3 37 7 7 11
2% 2% 2% 1% 2% 1% 2% 2% 2% 3%
j
11 10 24 17 28 13 33 7 6 6
1% 2% 2% 1% 1% 3% 1% 2% 2% 2%
zc
8 5 6 28 28 5 31 6 2 4
1% 1% 1% 2% 1% 1% 1% 1% * 1%
a
11 10 18 7 15 10 22 3 3 1
1% 2% 2% * 1% 3% 1% 1% 1% *
zb zc
8 2 9 14 20 3 20 3 3 1
1% * 1% 1% 1% 1% 1% 1% 1% *
t
3 3 7 9 13 3 11 4 - -
* * 1% 1% 1% 1% * 1% - -
- * 2 11 6 6 12 * * 4
- * * 1% * 2% 1% * * 1%
zc
8 6 11 36 47 2 42 6 4 8
1% 1% 1% 2% 2% 1% 2% 2% 1% 2%
19 20 20 111 106 27 94 20 17 19
2% 3% 2% 7% 4% 7% 4% 5% 5% 6%
za
8 8 4 22 19 6 16 3 * 5
1% 1% * 1% 1% 2% 1% 1% * 1%

Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
883 756 1244 1936 2762 482 2546 568 353 297
806 685 1180 2034 2754 479 2585 505 396 368
24% 20% 35% 61% 82% 14% 77% 15% 12% 11%
675 582 944 1543 2137 374 2042 382 276 304
84% 85% 80% 76% 78% 78% 79% 76% 70% 83%
zq zq z z g
381 321 547 795 1160 194 1115 215 165 150
47% 47% 46% 39% 42% 40% 43% 43% 42% 41%
zq zq zb z
298 262 433 543 849 145 815 149 105 113
37% 38% 37% 27% 31% 30% 32% 30% 27% 31%
zq zq zb z
711 604 1024 1661 2312 405 2208 416 321 318
88% 88% 87% 82% 84% 85% 85% 82% 81% 86%
zq zq zb z z
92 79 156 370 440 73 375 89 75 50

11% 11% 13% 18% 16% 15% 15% 18% 19% 14%
za k
3 3 * 3 2 1 2 1 - -
* * * * * * * * - -

Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
756 640 1047 1533 2253 384 2089 461 268 247
711 604 1024 1661 2312 405 2208 416 321 318
26% 22% 37% 60% 83% 15% 79% 15% 12% 11%
500 427 655 1010 1467 217 1402 242 182 205
70% 71% 64% 61% 63% 54% 63% 58% 57% 65%
zq zq zd z
174 154 249 384 550 92 520 93 83 72

24% 26% 24% 23% 24% 23% 24% 22% 26% 23%
143 130 230 324 487 79 481 64 77 79

20% 21% 23% 20% 21% 20% 22% 15% 24% 25%
f
143 117 233 326 470 95 453 98 56 59
20% 19% 23% 20% 20% 23% 21% 23% 18% 19%
86 66 143 197 299 50 276 60 38 29

12% 11% 14% 12% 13% 12% 12% 14% 12% 9%
98 77 135 190 279 49 265 45 38 34

14% 13% 13% 11% 12% 12% 12% 11% 12% 11%
36 31 42 77 100 21 96 21 14 1
5% 5% 4% 5% 4% 5% 4% 5% 4% *
h
14 14 42 61 77 27 85 15 15 5
2% 2% 4% 4% 3% 7% 4% 4% 5% 2%
zc
14 10 23 39 50 15 52 11 4 12
2% 2% 2% 2% 2% 4% 2% 3% 1% 4%
8 9 19 18 27 10 28 6 7 *
1% 1% 2% 1% 1% 2% 1% 1% 2% *
2 3 6 21 19 5 19 4 4 6
* * 1% 1% 1% 1% 1% 1% 1% 2%
6 2 5 10 14 1 9 3 4 2
1% * * 1% 1% * * 1% 1% 1%
17 15 35 43 62 13 62 12 11 7
2% 2% 3% 3% 3% 3% 3% 3% 4% 2%
15 15 25 46 55 15 44 21 19 8
2% 2% 2% 3% 2% 4% 2% 5% 6% 3%
ze zijk
11 10 13 28 40 7 39 4 * 6
1% 2% 1% 2% 2% 2% 2% 1% * 2%
1 1 1 - - 1 1 - - -
* * * - - * * - - -
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
879 754 1231 1875 2728 461 2505 558 336 288
803 682 1167 1947 2711 450 2533 494 375 355
25% 21% 36% 60% 84% 14% 78% 15% 12% 11%
499 419 705 937 1496 185 1425 222 186 183
62% 61% 60% 48% 55% 41% 56% 45% 50% 51%
zq zq zb zd zf
503 430 672 882 1391 188 1371 193 161 162
63% 63% 58% 45% 51% 42% 54% 39% 43% 46%
zqr zqr zb zd zf
459 390 627 852 1338 173 1290 194 164 175
57% 57% 54% 44% 49% 38% 51% 39% 44% 49%
zq zq zb zd zf
416 337 602 837 1280 189 1208 207 108 173
52% 49% 52% 43% 47% 42% 48% 42% 29% 49%
zq zb z z g
311 286 413 453 814 79 794 92 85 97

39% 42% 35% 23% 30% 17% 31% 19% 23% 27%
zqr zqr zb zd zf
174 158 236 309 519 41 518 43 42 55

22% 23% 20% 16% 19% 9% 20% 9% 11% 15%
zq zq zb zd zf
161 147 203 238 406 39 411 33 27 49

20% 22% 17% 12% 15% 9% 16% 7% 7% 14%
zq zq zb zd zf g
179 179 217 208 398 41 397 42 28 42

22% 26% 19% 11% 15% 9% 16% 8% 8% 12%
zqr zqrs zb zd zf
659 560 956 1372 2075 294 1982 327 264 260
82% 82% 82% 70% 77% 65% 78% 66% 70% 73%
zq zq zb zd zf
124 106 193 518 575 142 488 148 110 91

15% 16% 17% 27% 21% 32% 19% 30% 29% 26%
za zc ze zjk k
20 16 18 57 61 14 63 18 1 4
2% 2% 2% 3% 2% 3% 2% 4% * 1%

Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
698 601 954 1317 2065 288 1926 359 234 201
659 560 956 1372 2075 294 1982 327 264 260
27% 23% 40% 57% 86% 12% 82% 14% 11% 11%
371 303 476 677 1055 113 1010 144 128 131
56% 54% 50% 49% 51% 38% 51% 44% 48% 51%
zq z zd z
153 121 216 219 398 44 369 66 49 70

23% 22% 23% 16% 19% 15% 19% 20% 18% 27%
zqr zb zk
101 98 168 190 323 33 311 39 57 36

15% 18% 18% 14% 16% 11% 16% 12% 22% 14%
z z
85 71 108 193 255 45 252 39 41 28

13% 13% 11% 14% 12% 15% 13% 12% 16% 11%
73 67 77 129 199 12 195 18 13 29

11% 12% 8% 9% 10% 4% 10% 6% 5% 11%
zq zd z
59 57 93 108 190 18 188 16 20 32

9% 10% 10% 8% 9% 6% 9% 5% 8% 12%
z
59 54 110 85 173 29 147 46 15 14
9% 10% 12% 6% 8% 10% 7% 14% 6% 5%
zb ze
52 50 73 91 154 11 148 12 23 27
8% 9% 8% 7% 7% 4% 7% 4% 9% 10%
50 45 60 72 121 15 122 9 17 9
8% 8% 6% 5% 6% 5% 6% 3% 7% 4%
zq
39 31 41 65 91 15 84 23 14 7
6% 6% 4% 5% 4% 5% 4% 7% 5% 3%
18 15 19 25 37 7 39 6 3 2
3% 3% 2% 2% 2% 2% 2% 2% 1% 1%
14 11 18 19 37 3 37 3 2 3
2% 2% 2% 1% 2% 1% 2% 1% 1% 1%
11 13 17 17 31 2 32 1 - 8
2% 2% 2% 1% 2% 1% 2% * - 3%
3 3 8 19 14 14 14 9 5 3
* 1% 1% 1% 1% 5% 1% 3% 2% 1%
zc ze
4 4 9 15 21 3 23 2 - 1
1% 1% 1% 1% 1% 1% 1% * - *
22 21 32 24 45 10 48 6 9 3
3% 4% 3% 2% 2% 4% 2% 2% 3% 1%
23 24 31 78 78 24 81 17 21 14
4% 4% 3% 6% 4% 8% 4% 5% 8% 6%
za zc ijk
46 36 81 130 182 42 155 51 28 18
7% 6% 8% 9% 9% 14% 8% 16% 11% 7%
zc ze i
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
883 756 1244 1936 2762 482 2546 568 353 297
806 685 1180 2034 2754 479 2585 505 396 368
24% 20% 35% 61% 82% 14% 77% 15% 12% 11%
123 106 137 129 262 21 253 28 25 23
15% 16% 12% 6% 10% 4% 10% 6% 6% 6%
zqr zqr zb zd zf
306 280 501 498 917 110 875 133 113 125
38% 41% 42% 24% 33% 23% 34% 26% 29% 34%
zq zqr zb zd zf
354 282 508 1353 1498 329 1372 333 253 216
44% 41% 43% 67% 54% 69% 53% 66% 64% 59%
za zc ze zjk k
429 386 638 627 1179 131 1129 161 138 148
53% 56% 54% 31% 43% 27% 44% 32% 35% 40%
zqr zqr zb zd zf
23 17 34 54 77 19 84 12 5 4
3% 3% 3% 3% 3% 4% 3% 2% 1% 1%
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
480 429 681 632 1248 144 1181 183 123 119
429 386 638 627 1179 131* 1129 161* 138* 148*
32% 29% 48% 47% 89% 10%* 85% 12%* 10%* 11%*
22 22 37 37 73 2 66 8 7 7
5% 6% 6% 6% 6% 1% 6% 5% 5% 5%
142 119 197 159 342 35 322 48 39 36
33% 31% 31% 25% 29% 27% 29% 30% 28% 24%
239 221 375 384 692 85 669 96 87 99

56% 57% 59% 61% 59% 64% 59% 60% 63% 67%
k
164 141 234 196 415 37 388 56 46 43

38% 37% 37% 31% 35% 28% 34% 35% 34% 29%
26 24 30 47 72 10 72 9 5 6
6% 6% 5% 8% 6% 7% 6% 5% 3% 4%
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
480 429 681 632 1248 144 1181 183 123 119
429 386 638 627 1179 131* 1129 161* 138* 148*
32% 29% 48% 47% 89% 10%* 85% 12%* 10%* 11%*
158 142 202 160 338 34 326 47 52 56
37% 37% 32% 26% 29% 26% 29% 29% 38% 38%
zqr zqr
99 90 137 117 248 9 230 26 43 39

23% 23% 21% 19% 21% 7% 20% 16% 31% 26%
zd zik
97 83 112 133 233 19 224 24 15 25
23% 21% 18% 21% 20% 14% 20% 15% 11% 17%
51 43 67 82 136 16 136 11 11 18
12% 11% 11% 13% 12% 12% 12% 7% 8% 12%
53 55 71 73 124 23 122 21 16 18
12% 14% 11% 12% 11% 18% 11% 13% 12% 12%
53 45 72 50 113 11 107 15 16 13
12% 12% 11% 8% 10% 9% 10% 10% 11% 9%
q
34 34 59 47 101 7 97 10 13 8
8% 9% 9% 8% 9% 6% 9% 6% 10% 5%
34 36 57 44 96 12 87 15 9 10
8% 9% 9% 7% 8% 9% 8% 9% 7% 7%
30 32 51 34 86 1 81 5 7 10
7% 8% 8% 5% 7% * 7% 3% 5% 7%
zd
26 24 31 34 59 7 60 5 10 6
6% 6% 5% 5% 5% 5% 5% 3% 7% 4%
22 19 34 26 55 7 53 10 * 8
5% 5% 5% 4% 5% 6% 5% 6% * 5%
11 4 15 17 30 4 28 6 - 6
2% 1% 2% 3% 3% 3% 2% 4% - 4%
t
7 3 18 8 23 3 23 1 1 *
2% 1% 3% 1% 2% 2% 2% 1% 1% *
t
7 4 12 13 22 4 20 5 2 2
2% 1% 2% 2% 2% 3% 2% 3% 1% 1%
12 12 13 7 18 2 13 6 6 *
3% 3% 2% 1% 1% 1% 1% 4% 4% *
z zq
3 5 5 13 13 6 17 1 - 3
1% 1% 1% 2% 1% 4% 1% 1% - 2%
zc
19 18 27 16 42 4 38 5 4 7
4% 5% 4% 3% 4% 3% 3% 3% 3% 5%
22 25 40 70 93 17 91 15 24 18
5% 6% 6% 11% 8% 13% 8% 9% 18% 12%
za zjk j
42 31 64 93 157 21 143 30 12 8
10% 8% 10% 15% 13% 16% 13% 19% 9% 6%
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
883 756 1244 1936 2762 482 2546 568 353 297
806 685 1180 2034 2754 479 2585 505 396 368
24% 20% 35% 61% 82% 14% 77% 15% 12% 11%
44 45 52 53 96 8 93 10 7 5
5% 7% 4% 3% 3% 2% 4% 2% 2% 1%
zq zqr z
723 601 1084 1936 2576 456 2400 485 385 360
90% 88% 92% 95% 94% 95% 93% 96% 97% 98%
za zk zk
40 40 45 44 82 15 92 11 4 4
5% 6% 4% 2% 3% 3% 4% 2% 1% 1%
z zqr
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
883 756 1244 1936 2762 482 2546 568 353 297
806 685 1180 2034 2754 479 2585 505 396 368
24% 20% 35% 61% 82% 14% 77% 15% 12% 11%
203 203 264 242 469 45 470 44 43 43
25% 30% 22% 12% 17% 9% 18% 9% 11% 12%
zq zqrs zb zd zf
583 463 884 1767 2231 425 2052 456 350 323
72% 68% 75% 87% 81% 89% 79% 90% 88% 88%
t za zc ze zijk zjk
20 20 32 25 54 10 64 5 3 2
2% 3% 3% 1% 2% 2% 2% 1% 1% 1%
r b

Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
883 756 1244 1936 2762 482 2546 568 353 297
806 685 1180 2034 2754 479 2585 505 396 368
24% 20% 35% 61% 82% 14% 77% 15% 12% 11%
80 75 122 103 218 13 214 16 9 10
10% 11% 10% 5% 8% 3% 8% 3% 2% 3%
zq zq zb zd zf
706 589 1035 1895 2478 456 2313 475 382 355
88% 86% 88% 93% 90% 95% 89% 94% 96% 97%
za zc ze zjk zjk
21 21 23 35 58 10 58 14 6 3
3% 3% 2% 2% 2% 2% 2% 3% 1% 1%
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
883 756 1244 1936 2762 482 2546 568 353 297
806 685 1180 2034 2754 479 2585 505 396 368
24% 20% 35% 61% 82% 14% 77% 15% 12% 11%
243 239 322 326 604 54 600 55 49 53
30% 35% 27% 16% 22% 11% 23% 11% 12% 14%
zq zqrs zb zd zf
539 419 821 1648 2059 409 1893 430 343 311
67% 61% 70% 81% 75% 85% 73% 85% 87% 85%
t za zc ze zijk zjk
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
605 498 909 1613 2136 425 1942 494 314 255
563 446 858 1708 2150 425 1985 450 347 315
21% 17% 32% 64% 80% 16% 74% 17% 13% 12%
63 54 102 63 150 17 136 28 20 23
11% 12% 12% 4% 7% 4% 7% 6% 6% 7%
zqr zqr zb z
17 8 17 35 36 16 43 10 5 3
3% 2% 2% 2% 2% 4% 2% 2% 2% 1%
10 10 13 14 21 6 17 10 8 7
2% 2% 2% 1% 1% 1% 1% 2% 2% 2%
z
2 1 2 16 16 2 15 3 4 1
* * * 1% 1% 1% 1% 1% 1% *
3 3 1 8 9 * 8 1 - -
1% 1% * * * * * * - -
* * 1 6 5 1 4 2 1 *
* * * * * * * 1% * *
43 25 51 39 59 30 67 22 14 13
8% 6% 6% 2% 3% 7% 3% 5% 4% 4%
zqr zq zb zc
115 81 161 163 266 58 262 61 42 37
20% 18% 19% 10% 12% 14% 13% 14% 12% 12%
zqr zq zb
406 337 634 1444 1735 334 1576 357 281 271
72% 76% 74% 85% 81% 79% 79% 79% 81% 86%
za k
42 28 64 105 153 33 149 34 24 9

7% 6% 7% 6% 7% 8% 7% 8% 7% 3%

Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
797 700 1079 1259 2147 290 2041 349 260 220
737 639 1032 1386 2187 296 2110 312 286 290
29% 25% 41% 54% 86% 12% 83% 12% 11% 11%
498 433 705 584 1188 150 1147 174 165 182
68% 68% 68% 42% 54% 51% 54% 56% 58% 63%
zqr zqr zb zjk
194 163 280 610 794 107 759 109 97 72

26% 25% 27% 44% 36% 36% 36% 35% 34% 25%
za
45 44 46 192 204 38 203 28 24 37

6% 7% 4% 14% 9% 13% 10% 9% 8% 13%
za
- - 1 - 1 - 1 - - -
- - * - * - * - - -
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
724 635 1066 1261 2098 318 1942 395 246 216
655 571 1014 1293 2059 296 1938 339 279 262
27% 24% 42% 54% 85% 12% 80% 14% 12% 11%
242 216 409 336 645 116 624 114 111 92
37% 38% 40% 26% 31% 39% 32% 34% 40% 35%
zqr zqr zb zc
312 259 505 622 1030 125 960 172 131 100
48% 45% 50% 48% 50% 42% 50% 51% 47% 38%
100 96 99 335 382 54 353 52 38 71

15% 17% 10% 26% 19% 18% 18% 15% 13% 27%
za zgij
- - * 1 1 1 * 1 - -
- - * * * * * * - -
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
757 640 1047 1534 2254 384 2090 461 268 247
712 604 1024 1661 2313 405 2209 416 321 318
26% 22% 37% 60% 83% 15% 79% 15% 12% 11%
438 387 649 939 1370 231 1354 208 177 173
61% 64% 63% 57% 59% 57% 61% 50% 55% 54%
zq zb zf
234 179 315 599 798 138 720 168 98 129

33% 30% 31% 36% 34% 34% 33% 40% 31% 40%
a ze k
34 32 51 118 139 30 126 36 46 11

5% 5% 5% 7% 6% 7% 6% 9% 14% 3%
zhijk
6 6 9 5 6 7 10 3 * 6
1% 1% 1% * * 2% * 1% * 2%
zc zj
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
698 601 954 1318 2066 288 1927 359 234 201
659 560 956 1372 2075 294 1982 327 264 260
27% 23% 40% 57% 86% 12% 82% 14% 11% 11%
330 284 437 593 958 103 958 92 94 106
50% 51% 46% 43% 46% 35% 48% 28% 36% 41%
zqr zqr zd zf
229 187 380 519 801 109 715 165 96 104

35% 33% 40% 38% 39% 37% 36% 51% 36% 40%
ze
90 80 111 247 283 71 280 61 65 44
14% 14% 12% 18% 14% 24% 14% 19% 25% 17%
za zc zijk k
10 10 28 13 32 11 28 9 9 7
2% 2% 3% 1% 2% 4% 1% 3% 3% 3%
zb

Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
480 429 681 632 1248 144 1181 183 123 119
429 386 638 627 1179 131* 1129 161* 138* 148*
32% 29% 48% 47% 89% 10%* 85% 12%* 10%* 11%*
111 97 134 115 248 11 237 22 20 28
26% 25% 21% 18% 21% 8% 21% 14% 15% 19%
zqr zq zd z
238 219 349 321 631 72 604 93 69 70

55% 57% 55% 51% 54% 55% 53% 58% 50% 47%
69 60 132 177 265 45 254 40 41 49

16% 16% 21% 28% 22% 34% 23% 25% 29% 33%
za zc k k
11 11 23 14 35 4 33 6 8 2
3% 3% 4% 2% 3% 3% 3% 4% 6% 1%
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
277 257 334 323 626 56 603 74 39 42
243 239 322 326 604 54** 600 55* 49** 53**
37% 36% 48% 49% 91% 8%** 90% 8%* 7%** 8%**
89 92 86 127 211 9 207 8 14 20
37% 38% 27% 39% 35% 16% 34% 15% 28% 39%
za z f
109 98 165 136 269 36 271 33 30 16

45% 41% 51% 42% 45% 68% 45% 60% 62% 30%
40 42 64 61 114 8 110 13 5 16
17% 18% 20% 19% 19% 15% 18% 24% 10% 30%
5 7 7 3 9 1 12 - - *
2% 3% 2% 1% 2% 1% 2% - - 1%
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
636 543 787 1087 1734 225 1671 257 148 167
601 520 748 1071 1656 210 1626 224 167* 213
32% 27% 39% 56% 87% 11% 86% 12% 9%* 11%
377 330 415 587 932 93 939 89 77 106
63% 63% 55% 55% 56% 44% 58% 40% 46% 50%
zq zq zd zf
169 144 255 352 548 79 510 102 60 84

28% 28% 34% 33% 33% 38% 31% 46% 36% 39%
ze
51 43 75 129 169 38 167 33 24 23

9% 8% 10% 12% 10% 18% 10% 15% 14% 11%
zc i
3 3 4 4 7 - 9 * 6 *
1% 1% * * * - 1% * 3% *
zijk
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
119 110 129 165 279 26 265 36 14 19
108* 97* 116* 170* 268 23** 257 31** 13** 34**
37%* 33%* 40%* 58%* 91% 8%** 88% 11%** 5%** 12%**
41 46 53 71 119 9 111 16 5 10
38% 47% 45% 42% 45% 39% 43% 52% 38% 28%
s
48 31 45 71 108 10 102 13 6 15
44% 32% 39% 42% 40% 44% 40% 41% 42% 44%
t
16 17 17 24 37 4 39 2 3 10
15% 17% 15% 14% 14% 16% 15% 6% 19% 28%
3 3 1 3 4 * 4 - - -
3% 4% 1% 2% 1% * 2% - - -

Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
879 754 1240 1881 2733 468 2516 560 343 290
805 685 1178 1976 2725 467 2561 496 388 361
24% 21% 36% 60% 83% 14% 78% 15% 12% 11%
301 276 396 323 655 68 651 72 68 82
37% 40% 34% 16% 24% 14% 25% 15% 18% 23%
zqr zqr zb zd zf
472 378 744 1600 1958 390 1794 413 313 278
59% 55% 63% 81% 72% 83% 70% 83% 81% 77%
t za zc ze zk k
33 31 37 53 112 10 115 11 6 1
4% 5% 3% 3% 4% 2% 5% 2% 2% *
Not
Equippe equippe
Not well d to d to
(s) (t) (a) (b) (c) (d) (e) (f) (g) (h)
4 2 4 55 29 14 30 8 10 7
1** 1** 2** 57** 29** 12** 24** 9** 8** 7**
2%** 2%** 3%** 97%** 49%** 20%** 41%** 15%** 14%** 12%**
1 * 1 38 23 10 22 3 6 6
67% 52% 34% 66% 78% 82% 89% 35% 76% 80%
- - - 6 4 * 5 - 6 -
- - - 11% 15% 3% 19% - 70% -
* * - 6 3 1 1 4 - -
33% 48% - 10% 12% 7% 3% 44% - -
- - * 3 3 - * 3 - -
- - 17% 5% 10% - 1% 30% - -
- - * 2 1 - 2 - * -
- - 12% 3% 3% - 8% - 6% -
- - - * * - * - * -
- - - 1% 2% - 2% - 6% -
- - - * - * - * - -
- - - 1% - 3% - 5% - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
* - 1 10 3 1 1 1 * 1
9% - 49% 17% 10% 8% 5% 16% 6% 20%
- - - 2 - - - - - -
- - - 4% - - - - - -
Private sector growth Length of time business has been
Annual turnover plans operating
£100,00 £250,00
0- 0- Remain
£249,99 £999,99 Over £1 the Under 1 1 to 5 5 to 10
9 9 million Growth same Smaller year years years
(i) (j) (k) (l) (m) (n) (o) (p) (q)
467 717 497 1502 1168 226 17 188 386
532 787 312 1518 1157 269 20** 195* 480
16% 24% 9% 45% 35% 8% 1%** 6%* 14%
396 624 270 1264 757 195 13 157 412
74% 79% 87% 83% 65% 73% 64% 81% 86%
zghij zmn zr
373 590 237 1216 693 166 19 175 417

70% 75% 76% 80% 60% 62% 98% 90% 87%
zmn zr zr
367 578 233 1196 675 157 19 174 412

69% 73% 75% 79% 58% 58% 98% 89% 86%
zmn zr zr
321 513 249 926 550 140 9 96 307

60% 65% 80% 61% 48% 52% 44% 49% 64%
g zg zghij zm zpr
189 253 116 612 291 72 11 101 212

35% 32% 37% 40% 25% 27% 57% 52% 44%
zmn zr zr
139 218 103 432 171 54 1 65 170

26% 28% 33% 28% 15% 20% 7% 33% 35%
g zgh zm zr zr
92 142 54 311 183 48 3 32 75
17% 18% 17% 21% 16% 18% 17% 16% 16%
zm
48 76 44 164 83 9 - 14 50
9% 10% 14% 11% 7% 3% - 7% 10%
g g zg zmn
27 36 18 90 38 14 - 21 14
5% 5% 6% 6% 3% 5% - 11% 3%
zm zqr
2 4 1 7 6 2 - 3 *
* 1% * * 1% 1% - 2% *
56 49 11 54 164 31 * 1 12
11% 6% 4% 4% 14% 12% 2% 1% 2%
hjk zl l
- - - - 1 - - - -
- - - - * - - - -

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
390 620 463 1371 915 188 16 179 366
449 694 288 1404 903 220* 19** 188* 461
15% 24% 10% 48% 31% 8%* 1%** 6%* 16%
345 525 214 1097 639 138 12 147 357

77% 76% 74% 78% 71% 63% 60% 78% 77%
zmn
102 159 67 335 203 36 7 40 107
23% 23% 23% 24% 22% 16% 35% 21% 23%
77 113 38 252 124 19 4 41 69

17% 16% 13% 18% 14% 9% 19% 22% 15%
zn r
40 72 31 156 79 23 - 22 43
9% 10% 11% 11% 9% 10% - 11% 9%
47 78 29 136 76 23 6 12 40
10% 11% 10% 10% 8% 10% 31% 6% 9%
14 41 10 62 44 11 1 4 32
3% 6% 4% 4% 5% 5% 5% 2% 7%
33 24 23 57 33 7 * 4 19
7% 4% 8% 4% 4% 3% 2% 2% 4%
hj h zhj
19 37 12 78 40 3 4 10 31
4% 5% 4% 6% 4% 2% 22% 5% 7%
21 32 15 72 27 3 4 14 15
5% 5% 5% 5% 3% 1% 18% 7% 3%
18 28 16 65 32 6 - 9 19
4% 4% 6% 5% 4% 3% - 5% 4%
26 31 10 61 25 14 - 4 23
6% 5% 3% 4% 3% 6% - 2% 5%
h
11 15 15 38 10 1 - 5 13
2% 2% 5% 3% 1% * - 3% 3%
zh
11 9 6 27 13 3 - 2 8
2% 1% 2% 2% 1% 1% - 1% 2%
h h
7 6 6 23 14 5 - 4 11
2% 1% 2% 2% 2% 2% - 2% 2%
3 15 1 28 4 3 6 4 13
1% 2% * 2% * 2% 31% 2% 3%
m r
3 12 3 17 9 1 * 1 5
1% 2% 1% 1% 1% 1% 2% 1% 1%
5 6 * 11 13 - - * 5
1% 1% * 1% 1% - - * 1%
14 3 1 10 12 * - 1 4
3% * * 1% 1% * - * 1%
zjk
6 2 * 7 3 - - * *
1% * * 1% * - - * *
* 3 1 6 6 - - - 3
* * * * 1% - - - 1%
7 12 1 19 19 5 - 1 5
1% 2% * 1% 2% 2% - 1% 1%
23 30 17 43 54 22 - 3 11
5% 4% 6% 3% 6% 10% - 2% 2%
l zl
5 3 2 14 7 5 - - 4
1% * 1% 1% 1% 2% - - 1%

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
467 717 497 1502 1168 226 17 188 386
532 787 312 1518 1157 269 20** 195* 480
16% 24% 9% 45% 35% 8% 1%** 6%* 14%
437 627 268 1193 881 225 15 145 359
82% 80% 86% 79% 76% 84% 75% 74% 75%
zg g zg
231 350 176 692 449 110 8 74 215

44% 45% 56% 46% 39% 41% 41% 38% 45%
zghij zm
169 280 126 497 322 79 10 71 149

32% 36% 40% 33% 28% 29% 52% 36% 31%
zg zghi z
457 679 278 1288 957 234 16 155 415

86% 86% 89% 85% 83% 87% 80% 79% 87%
zg
74 108 34 229 200 34 4 40 64

14% 14% 11% 15% 17% 13% 20% 20% 13%
* - * 1 1 * - * 1
* - * * * * - * *

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
394 601 436 1240 937 191 12 146 324
457 679 278 1288 957 234 16** 155* 415
16% 24% 10% 46% 34% 8% 1%** 6%* 15%
290 457 211 837 557 124 11 84 268
63% 67% 76% 65% 58% 53% 71% 54% 65%
zg zghij zmn
124 163 73 331 208 47 7 39 100

27% 24% 26% 26% 22% 20% 46% 25% 24%
101 126 47 297 191 45 2 41 100

22% 19% 17% 23% 20% 19% 10% 26% 24%
105 162 67 284 199 34 1 29 99

23% 24% 24% 22% 21% 15% 4% 19% 24%
56 69 44 174 134 28 1 24 52
12% 10% 16% 14% 14% 12% 8% 15% 12%
j
57 85 45 174 117 14 5 24 50
12% 12% 16% 13% 12% 6% 31% 15% 12%
n
25 28 16 56 51 1 * 3 9
6% 4% 6% 4% 5% * 3% 2% 2%
h h h n
14 29 10 48 42 9 - 10 11
3% 4% 4% 4% 4% 4% - 7% 3%
15 20 5 24 18 9 - 8 10
3% 3% 2% 2% 2% 4% - 5% 2%
4 17 1 12 22 2 - 3 3
1% 2% * 1% 2% 1% - 2% 1%
z
2 6 1 11 7 5 - 1 3
* 1% * 1% 1% 2% - * 1%
1 2 * 6 6 2 - - 2
* * * 1% 1% 1% - - 1%
8 16 3 41 27 7 - 5 9
2% 2% 1% 3% 3% 3% - 3% 2%
7 14 1 26 32 5 3 2 11
2% 2% * 2% 3% 2% 17% 2% 3%
* 9 * 19 16 5 - 7 6
* 1% * 1% 2% 2% - 4% 1%
- - - - 1 - - - -
- - - - * - - - -

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
454 712 495 1486 1140 213 17 183 375
515 780 311 1499 1117 246 20** 191* 460
16% 24% 10% 46% 34% 8% 1%** 6%* 14%
265 443 200 876 499 131 9 116 271

52% 57% 64% 58% 45% 53% 44% 61% 59%
zghi zm zr
280 462 192 828 487 105 9 104 263
54% 59% 62% 55% 44% 43% 44% 54% 57%
g zgh zgh zmn zr
252 429 190 789 459 111 8 111 269

49% 55% 61% 53% 41% 45% 39% 58% 58%
zg zghi zm zr zr
254 454 173 776 479 109 7 100 235

49% 58% 56% 52% 43% 44% 34% 52% 51%
g zghi zg zm
157 250 134 493 235 63 - 69 148

31% 32% 43% 33% 21% 25% - 36% 32%
zg zghij zm
95 149 97 322 150 27 1 39 109

18% 19% 31% 21% 13% 11% 5% 20% 24%
g g zghij zmn zr
84 133 69 282 109 29 - 33 82

16% 17% 22% 19% 10% 12% - 17% 18%
g zg zgh zm
77 130 75 293 90 27 3 57 96
15% 17% 24% 20% 8% 11% 17% 30% 21%
g zg zghij zmn zr zr
396 613 265 1201 780 175 11 144 378

77% 79% 85% 80% 70% 71% 53% 76% 82%
zg zghi zmn zr
110 146 41 256 309 70 9 36 73

21% 19% 13% 17% 28% 29% 47% 19% 16%
k zl l
9 21 6 42 28 1 - 10 9
2% 3% 2% 3% 3% * - 5% 2%

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
337 560 410 1167 782 149 12 142 304
396 613 265 1201 780 175* 11** 144* 378
16% 25% 11% 50% 32% 7%* *** 6%* 16%
207 310 157 622 340 73 8 89 203

52% 51% 59% 52% 44% 42% 78% 62% 54%
z m zr
84 130 45 227 130 38 * 27 70

21% 21% 17% 19% 17% 22% 4% 19% 18%
60 96 52 186 97 23 * 24 75
15% 16% 20% 15% 12% 13% 3% 17% 20%
z zr
68 85 38 178 82 13 * 19 67
17% 14% 14% 15% 10% 7% 3% 13% 18%
z zm zr
38 64 23 116 50 14 - 14 41
10% 11% 9% 10% 6% 8% - 10% 11%
37 43 25 135 55 5 * 10 56
9% 7% 10% 11% 7% 3% 4% 7% 15%
zmn zr
38 56 19 84 77 22 * 6 14
10% 9% 7% 7% 10% 13% 3% 4% 4%
34 50 13 90 39 19 - 11 38
8% 8% 5% 7% 5% 11% - 8% 10%
25 37 21 85 41 4 - 16 23
6% 6% 8% 7% 5% 2% - 11% 6%
z zr
27 28 7 46 48 4 - 9 11
7% 5% 3% 4% 6% 2% - 6% 3%
10 10 8 22 13 3 - 2 7
3% 2% 3% 2% 2% 1% - 2% 2%
10 8 6 22 11 * - * 10
3% 1% 2% 2% 1% * - * 3%
5 8 7 27 5 * - 5 2
1% 1% 3% 2% 1% * - 4% 1%
g zm
4 8 2 6 15 2 1 1 1
1% 1% 1% * 2% 1% 9% 1% *
l
5 7 1 13 11 * - - *
1% 1% * 1% 1% * - - *
13 17 4 33 21 * - 1 8
3% 3% 2% 3% 3% * - 1% 2%
11 18 6 42 51 10 * 1 10
3% 3% 2% 4% 7% 6% 2% 1% 3%
zl
18 46 14 108 77 21 * 12 28
4% 7% 5% 9% 10% 12% 2% 8% 7%

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
467 717 497 1502 1168 226 17 188 386
532 787 312 1518 1157 269 20** 195* 480
16% 24% 9% 45% 35% 8% 1%** 6%* 14%
34 79 54 184 55 11 4 35 69
6% 10% 17% 12% 5% 4% 18% 18% 14%
zghij zmn zr zr
158 256 113 560 275 70 13 75 169

30% 33% 36% 37% 24% 26% 68% 38% 35%
zmn
331 423 140 727 793 185 1 69 232

62% 54% 45% 48% 69% 69% 7% 36% 48%
jk k zl zl p
192 335 167 744 330 81 17 110 239

36% 43% 53% 49% 29% 30% 86% 56% 50%
zghij zmn zr zr
9 29 5 47 34 2 1 16 10
2% 4% 2% 3% 3% 1% 7% 8% 2%
zqr

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
182 295 270 764 361 78 11 100 193
192 335 167 744 330 81* 17** 110* 239
14% 25% 13% 56% 25% 6%* 1%** 8%* 18%
16 15 11 48 12 6 * 10 17
8% 4% 6% 6% 4% 8% 1% 10% 7%
47 114 65 243 78 20 1 33 72
25% 34% 39% 33% 24% 24% 7% 30% 30%
zhi zm
115 191 83 400 228 51 16 60 132

60% 57% 50% 54% 69% 63% 91% 54% 55%
zl
63 129 76 291 90 26 1 43 88
33% 38% 45% 39% 27% 32% 9% 39% 37%
zhi zm
14 15 8 54 12 4 - 7 19
7% 5% 5% 7% 4% 5% - 7% 8%

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
182 295 270 764 361 78 11 100 193
192 335 167 744 330 81* 17** 110* 239
14% 25% 13% 56% 25% 6%* 1%** 8%* 18%
48 105 51 229 70 29 * 39 73
25% 31% 31% 31% 21% 35% 2% 36% 31%
m
29 80 31 158 56 14 * 19 62
15% 24% 19% 21% 17% 17% 1% 17% 26%
48 78 41 165 56 6 3 21 59
25% 23% 25% 22% 17% 8% 15% 19% 25%
g g g zn
20 48 24 101 27 2 - 13 34
10% 14% 14% 14% 8% 3% - 12% 14%
32 39 23 84 26 14 - 13 30
16% 12% 13% 11% 8% 17% - 12% 13%
12 32 20 82 20 9 * 12 27
6% 9% 12% 11% 6% 11% 1% 11% 12%
9 32 20 70 25 3 * 8 23
5% 10% 12% 9% 8% 3% 1% 8% 9%
i
16 32 11 58 33 9 * 15 17
8% 10% 6% 8% 10% 11% 2% 14% 7%
12 23 13 51 11 7 - 2 24
6% 7% 8% 7% 3% 8% - 2% 10%
9 17 10 47 10 5 3 6 17
5% 5% 6% 6% 3% 6% 15% 6% 7%
12 16 9 37 12 7 - 2 11
6% 5% 5% 5% 4% 9% - 2% 5%
g g
10 10 4 21 4 3 - 6 3
5% 3% 2% 3% 1% 3% - 5% 1%
5 2 7 17 5 3 - 5 6
2% 1% 4% 2% 1% 3% - 4% 2%
j
1 10 3 15 4 3 - * 3
1% 3% 2% 2% 1% 4% - * 1%
4 3 * 17 * - - 1 5
2% 1% * 2% * - - 1% 2%
m
6 3 2 8 5 1 1 * 3
3% 1% 1% 1% 1% 1% 6% * 1%
6 6 3 21 15 4 3 3 2
3% 2% 2% 3% 5% 5% 18% 3% 1%
16 12 8 56 37 9 6 6 9
8% 4% 5% 8% 11% 11% 35% 5% 4%
13 49 16 89 54 9 4 12 30
7% 15% 10% 12% 16% 11% 22% 11% 13%
hi

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
467 717 497 1502 1168 226 17 188 386
532 787 312 1518 1157 269 20** 195* 480
16% 24% 9% 45% 35% 8% 1%** 6%* 14%
12 34 24 71 18 5 - 17 11
2% 4% 8% 5% 2% 2% - 9% 2%
zghi zm zqr
510 738 262 1379 1122 260 20 165 455
96% 94% 84% 91% 97% 97% 100% 85% 95%
k k zl l p
10 15 26 68 17 4 - 13 14
2% 2% 8% 4% 1% 2% - 7% 3%
zghij zm

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
467 717 497 1502 1168 226 17 188 386
532 787 312 1518 1157 269 20** 195* 480
16% 24% 9% 45% 35% 8% 1%** 6%* 14%
95 141 98 349 87 32 6 44 99
18% 18% 31% 23% 7% 12% 30% 23% 21%
g g zghij zmn r zr
433 634 205 1130 1053 236 14 138 380

82% 81% 66% 74% 91% 88% 70% 71% 79%
k k zl l
3 12 9 39 17 1 - 13 1
1% 2% 3% 3% 1% * - 7% *
i zqr

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
467 717 497 1502 1168 226 17 188 386
532 787 312 1518 1157 269 20** 195* 480
16% 24% 9% 45% 35% 8% 1%** 6%* 14%
23 58 68 167 42 8 * 24 43
4% 7% 22% 11% 4% 3% 2% 12% 9%
gh zghij zmn zr
503 717 235 1311 1100 259 19 161 431

95% 91% 75% 86% 95% 96% 98% 82% 90%
zk k zl zl
6 12 9 40 15 2 - 11 6
1% 2% 3% 3% 1% 1% - 6% 1%
q

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
467 717 497 1502 1168 226 17 188 386
532 787 312 1518 1157 269 20** 195* 480
16% 24% 9% 45% 35% 8% 1%** 6%* 14%
108 182 127 442 119 37 6 65 126
20% 23% 41% 29% 10% 14% 32% 33% 26%
g gh zghij zmn zr zr
415 584 169 1020 1006 227 13 115 347

78% 74% 54% 67% 87% 85% 68% 59% 72%
k k zl zl p

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
389 563 298 1072 1022 189 14 132 294
424 605 185 1076 1039 231 13** 130* 354
16% 23% 7% 40% 39% 9% 1%** 5%* 13%
40 46 20 99 26 10 1 12 34
9% 8% 11% 9% 3% 4% 9% 9% 10%
z z zm r
7 22 4 30 11 7 - 1 11
2% 4% 2% 3% 1% 3% - 1% 3%
z m
2 7 2 16 4 3 1 3 3
* 1% 1% 2% * 1% 7% 3% 1%
- 9 1 6 10 1 - * 5
- 1% 1% 1% 1% * - * 1%
2 6 1 8 - * - 3 2
* 1% 1% 1% - * - 2% *
m zr
- 4 1 5 1 1 - - 2
- 1% 1% * * * - - *
23 12 12 53 26 1 - 2 9
5% 2% 6% 5% 3% * - 1% 3%
j zj zmn
67 96 37 184 77 18 1 21 52
16% 16% 20% 17% 7% 8% 9% 16% 15%
z z zmn
343 479 133 800 910 204 12 90 277

81% 79% 72% 74% 88% 88% 91% 69% 78%
k zl zl
14 33 15 95 53 9 - 19 25
3% 6% 8% 9% 5% 4% - 15% 7%
hi m zr

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
328 535 426 1218 743 164 9 149 326
396 624 270 1264 757 195* 13** 157* 412
16% 25% 11% 50% 30% 8%* *** 6%* 16%
216 326 137 739 348 93 7 102 229
55% 52% 51% 59% 46% 48% 58% 65% 56%
zm r
140 246 116 438 300 71 5 48 147

35% 39% 43% 35% 40% 36% 42% 30% 36%
h h zh
40 52 17 86 108 31 - 8 36
10% 8% 6% 7% 14% 16% - 5% 9%
zl l
- - - - * - - - -
- - - - * - - - -

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
331 541 400 1203 732 152 16 169 329
373 590 237 1216 693 166* 19** 175* 417
15% 24% 10% 50% 29% 7%* 1%** 7%* 17%
124 185 74 402 194 33 5 77 167
33% 31% 31% 33% 28% 20% 28% 44% 40%
n zr zr
185 306 111 632 320 84 14 83 174

50% 52% 47% 52% 46% 51% 72% 47% 42%
h h
64 99 52 181 178 48 - 15 76
17% 17% 22% 15% 26% 29% - 9% 18%
zl zl p
- 1 - 1 * * - - *
- * - * * * - - *

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
395 601 436 1241 937 191 12 146 324
458 679 278 1289 957 234 16** 155* 415
16% 24% 10% 46% 34% 8% 1%** 6%* 15%
263 435 203 818 520 112 6 103 262
57% 64% 73% 63% 54% 48% 35% 67% 63%
zh zghij zmn
166 219 62 403 359 96 7 44 125

36% 32% 22% 31% 37% 41% 46% 28% 30%
k k zl
29 24 13 63 72 26 3 8 21
6% 4% 5% 5% 8% 11% 19% 5% 5%
l
* - - 4 6 * - - 6
* - - * 1% * - - 1%

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
337 560 410 1167 782 149 12 142 304
396 613 265 1201 780 175* 11** 144* 378
16% 25% 11% 50% 32% 7%* *** 6%* 16%
185 299 153 567 314 65 * 85 193
47% 49% 58% 47% 40% 37% 4% 59% 51%
g g zghi m zr r
157 239 87 466 323 53 9 46 142

40% 39% 33% 39% 41% 30% 88% 32% 38%
46 69 24 148 132 48 1 7 38
12% 11% 9% 12% 17% 27% 6% 5% 10%
l zlm
7 6 1 20 10 9 * 6 6
2% 1% * 2% 1% 5% 2% 4% 2%
zlm

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
182 295 270 764 361 78 11 100 193
192 335 167 744 330 81* 17** 110* 239
14% 25% 13% 56% 25% 6%* 1%** 8%* 18%
42 62 53 156 49 11 * 38 62
22% 19% 32% 21% 15% 13% 2% 35% 26%
zghj zr r
105 198 89 415 172 35 10 56 114

55% 59% 53% 56% 52% 43% 60% 51% 48%
43 71 19 156 94 34 6 13 51
22% 21% 12% 21% 28% 42% 38% 12% 21%
k k l zl
2 5 6 17 15 2 - 3 11
1% 1% 4% 2% 4% 2% - 3% 5%

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
78 154 198 429 146 37 3 56 92
108* 182* 127* 442 119* 37** 6** 65** 126*
16%* 27%* 19%* 66% 18%* 6%** 1%** 10%** 19%*
28 60 43 157 35 6 3 22 57
26% 33% 34% 36% 29% 16% 41% 34% 45%
zr
54 89 59 201 50 21 4 33 49
50% 49% 47% 46% 42% 57% 59% 51% 39%
26 31 19 72 33 10 - 9 18
24% 17% 15% 16% 28% 28% - 14% 15%
zl
- 2 5 11 1 - - * 3
- 1% 4% 3% 1% - - 1% 2%

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
278 474 399 963 581 113 6 99 254
321 513 249 926 550 140* 9** 96* 307
17% 27% 13% 49% 29% 7%* *** 5%* 16%
206 297 158 550 267 68 * 64 179
64% 58% 63% 59% 49% 48% 5% 66% 58%
zgh zgh zm
100 157 70 287 201 48 2 25 100

31% 31% 28% 31% 37% 34% 18% 26% 33%
15 59 21 82 79 25 7 7 25
5% 11% 8% 9% 14% 18% 77% 8% 8%
i zl l
* - * 7 3 - - - 3
* - * 1% 1% - - - 1%

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
37 68 75 166 92 10 - 11 46
48** 76* 44* 164* 83* 9** -** 14** 50**
16%** 26%* 15%* 56%* 28%* 3%** -** 5%** 17%**
22 33 25 70 41 5 - 5 23
45% 44% 55% 43% 49% 57% - 39% 47%
23 31 15 70 32 3 - 6 21
48% 41% 34% 43% 38% 38% - 45% 42%
1 11 4 21 10 * - 2 6
2% 15% 10% 13% 12% 5% - 16% 11%
3 * * 3 1 - - - -
5% * * 2% 1% - - - -

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
459 716 494 1490 1136 221 17 187 386
521 783 312 1509 1120 264 20** 195* 480
16% 24% 9% 46% 34% 8% 1%** 6%* 15%
110 188 118 452 157 43 6 64 142
21% 24% 38% 30% 14% 16% 32% 33% 29%
zghij zmn zr zr
406 575 181 1002 927 210 12 123 320

78% 73% 58% 66% 83% 80% 63% 63% 67%
k k zl l
4 20 12 55 36 11 1 8 19
1% 2% 4% 4% 3% 4% 5% 4% 4%
hi

£100,00 £250,00
0- 0- Remain
(i) (j) (k) (l) (m) (n) (o) (p) (q)
8 1 3 12 32 5 - 1 -
11** 4** 1** 10** 37** 4** -** *** -**
18%** 7%** 1%** 16%** 63%** 7%** -** 1%** -**
6 4 1 7 24 3 - - -
56% 100% 100% 76% 65% 70% - - -
- - * 4 * 1 - * -
- - 15% 43% 1% 25% - 100% -
4 - - * 5 - - - -
37% - - 5% 14% - - - -
3 - - * 3 - - - -
25% - - 4% 7% - - - -
- - - 1 1 * - - -
- - - 8% 3% 6% - - -
- - - - * - - * -
- - - - 1% - - 100% -
- - - - * - - - -
- - - - 1% - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
1 - - 2 7 * - - -
8% - - 22% 19% 6% - - -
- - - - - - - - -
- - - - - - - - -
siness has been
ting
Over 10
years
(r)
2727
2620
78%
1941
74%
1780
68%
1734
66%
1469
56%
796
30%
571
22%
492
19%
221
8%
120
5%
16
1%
254
10%
zpq
1
*
siness has been

ting
Over 10
years
(r)
2312
2209
76%
1602
73%
541
24%
306
14%
223
10%
190
9%
104
5%
115
5%
90
4%
91
4%
90
4%
84
4%
47
2%
44
2%
29
1%
19
1%
31
1%
20
1%
18
1%
15
1%
9
*
43
2%
123
6%
zq
27
1%
siness has been

ting
Over 10
years
(r)
2727
2620
78%
2039
78%
z
1079
41%
774
30%
2178
83%
437
17%
5
*
siness has been

ting
Over 10
years
(r)
2198
2178
78%
1343
62%
500
23%
439
20%
441
20%
276
13%
249
11%
111
5%
z
87
4%
47
2%
32
1%
24
1%
12
1%
65
3%
55
3%
33
2%
1
*
siness has been

ting
Over 10
years
(r)
2670
2548
78%
1294
51%
1221
48%
1127
44%
1131
44%
680
27%
415
16%
328
13%
282
11%
1855
73%
616
24%
zq
77
3%
siness has been

ting
Over 10
years
(r)
1907
1855
77%
878
47%
346
19%
258
14%
214
12%
156
8%
141
8%
182
10%
zq
114
6%
95
5%
88
5%
36
2%
30
2%
26
1%
25
1%
24
1%
47
3%
98
5%
z
184
10%
siness has been

ting
Over 10
years
(r)
2727
2620
78%
173
7%
780
30%
1588
61%
zpq
953
36%
79
3%
siness has been

ting
Over 10
years
(r)
1094
953
72%
50
5%
273
29%
574
60%
323
34%
57
6%
siness has been

ting
Over 10
years
(r)
1094
953
72%
265
28%
179
19%
166
17%
104
11%
103
11%
83
9%
77
8%
76
8%
60
6%
40
4%
49
5%
26
3%
16
2%
22
2%
13
1%
15
2%
38
4%
91
10%
q
136
14%
siness has been

ting
Over 10
years
(r)
2727
2620
78%
76
3%
2458
94%
p
87
3%
siness has been

ting
Over 10
years
(r)
2727
2620
78%
366
14%
2189
84%
zp
65
2%
q
siness has been

ting
Over 10
years
(r)
2727
2620
78%
164
6%
2392
91%
zp
64
2%
siness has been

ting
Over 10
years
(r)
2727
2620
78%
460
18%
2060
79%
zpq
siness has been

ting
Over 10
years
(r)
2193
2160
81%
121
6%
40
2%
20
1%
13
1%
5
*
5
*
80
4%
254
12%
1752
81%
p
157
7%
siness has been

ting
Over 10
years
(r)
1991
1941
76%
1025
53%
716
37%
199
10%
1
*
siness has been

ting
Over 10
years
(r)
1934
1780
74%
524
29%
909
51%
zq
345
19%
p
1
*
siness has been

ting
Over 10
years
(r)
2199
2178
78%
1264
58%
764
35%
143
7%
8
*
siness has been

ting
Over 10
years
(r)
1907
1855
77%
785
42%
723
39%
317
17%
zpq
31
2%
siness has been

ting
Over 10
years
(r)
1094
953
72%
157
16%
527
55%
242
25%
p
27
3%
siness has been

ting
Over 10
years
(r)
533
460
69%
132
29%
221
48%
98
21%
10
2%
siness has been

ting
Over 10
years
(r)
1614
1469
77%
791
54%
495
34%
175
12%
8
1%
siness has been

ting
Over 10
years
(r)
247
221
75%
99
45%
90
41%
29
13%
4
2%
siness has been

ting
Over 10
years
(r)
2670
2563
78%
521
20%
1936
76%
zpq
106
4%
siness has been

ting
Over 10
years
(r)
57
57**
96%**
39
68%
6
11%
6
10%
3
5%
2
3%
-
-
*
1%
-
-
-
-
-
-
11
19%
-
-
Productivity and Innovation Proportions/Means: Columns Tes
Overlap formulae used. * small b
C20. Thinking about your own organisation, what are the benefits of using software solutions to he
Base: Businesses using business software
Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 689 199 144 146 78
Weighted base 665 296 226 72 33*
100% 45% 34% 11% 5%*
Increased efficiency 373 169 122 38 19
56% 57% 54% 53% 59%
Increased productivity 167 67 62 20 7

25% 23% 27% 28% 23%
Collected vital data (e.g. customer details

and order histories) 154 77 44 20 7
23% 26% 20% 28% 22%
Increased responsiveness to customers/

improved customer service 152 74 50 14 6
23% 25% 22% 19% 18%
Improved sales, turnover and/or profits 63 31 18 6 5

10% 10% 8% 8% 14%
Improved communication with suppliers 53 25 11 10 4
8% 9% 5% 14% 11%
zb
Reduced costs 40 17 14 5 3
6% 6% 6% 6% 10%
Remote working / can be accessed from

anywhere 21 13 7 1 -
3% 4% 3% 2% -
Everything is in one place 19 5 7 4 2

3% 2% 3% 6% 5%
Resulted in new business partnerships /

selling opportunities 18 13 1 2 1
3% 4% 1% 3% 4%
Automation 14 5 5 2 1
2% 2% 2% 3% 3%
It is essential / important 14 5 6 2 1
2% 2% 3% 3% 3%
Accessibility 13 3 7 2 *
2% 1% 3% 3% *
Improved communication generally /
information sharing 13 8 2 2 *
2% 3% 1% 3% *
Insights into the business 9 6 1 2 *

1% 2% * 3% *
b
Other 65 29 20 9 3
10% 10% 9% 13% 9%
No benefit 11 8 3 - -
2% 3% 1% - -
Don't know 38 18 11 4 3
6% 6% 5% 6% 9%
C25. And have you or do you use those digital technologies in any of the following ways?
Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 3287 1453 760 510 252
Weighted base 3286 1789 1052 224 101
100% 54% 32% 7% 3%
Capture insights about or feedback from
your customers 1557 779 525 124 62
47% 44% 50% 55% 61%
aiko a za zab
Researching competitor products 1301 696 427 100 39

40% 39% 41% 45% 39%
loq z
Researching and gathering market data 1136 596 369 87 42

35% 33% 35% 39% 41%
koq
General research / market intelligence 37 22 10 3 1

1% 1% 1% 1% 1%
Advertising / marketing 28 11 17 * *
1% 1% 2% * *
Communication 26 16 5 2 1
1% 1% * 1% 1%
Capture insights about your competitors 25 7 15 * 1

1% * 1% * 1%
a
Day to day / workflow / logistics 20 12 7 1 *
1% 1% 1% * *
Financial management 19 13 6 - -
1% 1% 1% - -
Capture insights about your own company 18 5 11 1 1

1% * 1% * 1%
Capture insights about your suppliers 16 8 5 2 1

* * * 1% 1%
Capture insights about the markets and

territories you sell into (or are trying to
sell into) 14 5 6 1 2
* * 1% 1% 2%
za
Other ways 57 39 13 2 2
2% 2% 1% 1% 2%
Any of these ways (NET) 2135 1131 693 161 72

65% 63% 66% 72% 71%
ko za
Not at all 1105 645 345 59 28

34% 36% 33% 26% 28%
cfhjm zcdf f
Don't know 52 19 14 4 1
2% 1% 1% 2% 1%
g
PRO1. Over the last 2 years, has the proportion of your business's total investment on digital techn
Size of business
Total 1-4 5-9 10-19 20-49
(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
Increased 1513 722 527 129 70
45% 39% 49% 57% 68%
ako za zab zabc
Unchanged 1682 1051 485 89 29

50% 57% 45% 40% 28%
bcdef zbcde def df
hjl f
Decreased 67 40 23 4 1
2% 2% 2% 2% *
Don't know 83 19 31 3 4
2% 1% 3% 1% 4%
agi a a
PRO2. How much impact, if any, has digital technology had on your productivity over the last 12 mo
Size of business
Total 1-4 5-9 10-19 20-49
(z) (a) (b) (c) (d)
Unweighted base 3287 1453 760 510 252
Weighted base 3286 1789 1052 224 101
100% 54% 32% 7% 3%
Significant impact 1035 521 334 91 34
31% 29% 32% 40% 34%
agiko zab
Moderate impact 756 380 263 57 30

23% 21% 25% 25% 30%
za
Slight impact 549 316 172 37 14
17% 18% 16% 17% 14%
j
No impact 853 534 246 38 20

26% 30% 23% 17% 19%
cdfhj zbcde cf f f
f
Any impact (NET) 2340 1216 769 185 78

71% 68% 73% 82% 77%
agiko zab a
Don't know 93 39 37 2 3
3% 2% 3% 1% 3%
cg c c
PRO3. In what ways, if any, have digital technologies impacted on your business productivity, inno
Size of business
Total 1-4 5-9 10-19 20-49
(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
Any impact (NET) 2521 1344 809 188 86
75% 73% 76% 84% 84%
agiko zab zab
Helped make our processes more efficient 1988 1040 638 156 73
59% 57% 60% 69% 71%
aikno zab zab
p
Increased our skills 1619 826 538 124 63
48% 45% 50% 55% 61%
aiko za zab
Enhanced our competitive position 1385 689 472 115 53

41% 38% 44% 51% 51%
aiko a za za
Supported a shift to low carbon working 1149 586 380 90 45

34% 32% 36% 40% 43%
agkop za za
Helped us create new or significantly

improved products or services 1094 558 362 90 39
33% 30% 34% 40% 38%
aiko za
Helped us to invest in the businesses in

new or different ways 1027 501 337 89 49
31% 27% 32% 40% 48%
agko zab zab
Helped us expand into new or different

international markets 521 269 170 46 18
16% 15% 16% 20% 17%
iko za
None of these/ no impacts 753 457 236 30 15

22% 25% 22% 14% 15%
cdfhj zcdf cf f f
Other 41 16 19 3 1
1% 1% 2% 1% 1%
Don't know 77 32 25 7 1
2% 2% 2% 3% 1%
g
PRO4. How committed would you say your business is to reducing its environmental impact, where
Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
1 - not committed at all 141 88 40 10 2
4% 5% 4% 4% 2%
hi
2 24 14 6 1 1
1% 1% 1% 1% 1%
3 74 47 17 7 2
2% 3% 2% 3% 2%
4 107 60 35 7 4
3% 3% 3% 3% 4%
i
5 517 281 171 41 13
15% 15% 16% 18% 13%
ef
6 306 150 127 17 5
9% 8% 12% 8% 4%
dq zad
7 511 263 173 39 20

15% 14% 16% 18% 20%
8 739 405 227 48 23

22% 22% 21% 21% 22%
9 192 103 64 13 6
6% 6% 6% 6% 6%
10 - very committed 650 383 174 39 26

19% 21% 16% 17% 25%
b b bc
1-2 (NET) 166 101 46 11 4

5% 6% 4% 5% 4%
l
9-10 (NET) 842 486 238 52 32
25% 27% 22% 23% 31%
b
Don't know 84 40 32 2 1
2% 2% 3% 1% 1%
Mean 7.04 7.05 6.96 6.9 7.42

o zbc
Median 5 5 5 5 6
ns/Means: Columns Tested (5% risk level) - z/a/b/c/d/e/f - z/g/h - z/i/j/k/l/m/n/o/p/q
ormulae used. * small base; ** very small base (under 30) ineligible for sig testing
software solutions to help with business functions, management and efficiencies?
Number of
usiness establishments Sector
Health/ Hotels/
Agricult Business Construc Social restaura Manufac
50-99 100+ Single Multiple ure activiti es tion Work nts t uring
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
42 71 502 187 54 249 30 32 53 73
14** 14* 555 109* 31* 277 47** 29** 42** 44*
2%** 2%* 84% 16%* 5%* 42% 7%** 4%** 6%** 7%*
7 7 311 61 16 161 21 19 29 24
49% 53% 56% 56% 52% 58% 45% 65% 68% 55%
1 5 146 21 5 73 5 15 8 13
8% 38% 26% 19% 16% 26% 11% 51% 20% 30%
za
3 3 128 27 7 64 11 8 7 11
22% 21% 23% 25% 23% 23% 23% 28% 16% 25%
3 2 123 29 7 67 5 2 13 7
23% 17% 22% 27% 23% 24% 11% 7% 30% 15%
1 * 54 9 3 27 6 - 5 6
10% 3% 10% 8% 10% 10% 13% - 11% 13%
2 1 44 9 3 26 7 1 * 3
17% 6% 8% 9% 11% 9% 15% 5% 1% 7%
* 1 36 4 4 23 1 1 1 1
4% 5% 6% 4% 12% 8% 2% 2% 2% 1%
n
- * 18 3 * 9 - 3 3 -
- 1% 3% 3% * 3% - 9% 8% -
* 1 16 3 * 6 1 1 3 3
1% 8% 3% 3% * 2% 2% 3% 8% 6%
za
- - 16 2 1 9 - 1 1 2
- - 3% 2% 3% 3% - 3% 3% 5%
* 1 10 4 - 7 - - - -
1% 4% 2% 4% - 3% - - - -
- * 10 4 1 6 - - * 6
- 1% 2% 3% 3% 2% - - 1% 13%
zjp
1 - 12 2 1 4 - - * 2
8% - 2% 2% 3% 2% - - * 4%
- 1 11 2 * 8 * 3 * *
- 7% 2% 2% * 3% * 11% * *
zbd
- * 8 1 * 3 1 - 3 *
- * 1% 1% 1% 1% 3% - 8% *
2 1 55 10 4 28 2 4 5 6
17% 7% 10% 9% 12% 10% 4% 15% 13% 14%
- * 10 1 - 6 - * * -
- 2% 2% 1% - 2% - 2% 1% -
c
1 1 32 6 * 13 4 1 1 1
4% 5% 6% 5% 1% 5% 9% 5% 3% 3%
llowing ways?
Number of
Health/ Hotels/
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2738 549 490 905 247 161 328 289
31* 34* 2935 351 338 999 380 121* 267 173
1%* 1%* 89% 11% 10% 30% 12% 4%* 8% 5%
17 25 1372 185 100 515 126 75 171 89

55% 73% 47% 53% 30% 52% 33% 62% 64% 51%
zabce ziko ziko zijkn iko
o
13 12 1171 129 135 442 119 21 125 92
42% 34% 40% 37% 40% 44% 31% 18% 47% 53%
lo zkloq l kloq ziklo
q
11 15 1004 133 128 419 73 31 107 73

34% 45% 34% 38% 38% 42% 19% 25% 40% 42%
za kloq zkloq kloq zkloq
* - 33 4 6 10 2 * 1 5
2% - 1% 1% 2% 1% * * * 3%
z
- * 23 5 * 5 * 3 3 -
- * 1% 1% * 1% * 2% 1% -
- 1 21 5 4 13 1 4 - 2
- 2% 1% 1% 1% 1% * 4% - 1%
zkmopq
* * 21 3 7 3 1 * 1 *
1% * 1% 1% 2% * * * 1% *
zj
1 - 20 * * 14 1 - 3 -
2% - 1% * * 1% * - 1% -
z
- * 19 1 2 9 5 - - *
- * 1% * 1% 1% 1% - - *
* - 16 2 6 6 - - 1 *
1% - 1% * 2% 1% - - 1% *
zjp
* * 15 2 6 4 - - 2 1
1% * * * 2% * - - 1% *
zj
* - 12 2 5 3 - - 1 1
1% - * 1% 1% * - - 1% 1%
zjp
- - 56 1 4 28 8 1 4 3
- - 2% * 1% 3% 2% 1% 1% 2%
z
21 26 1894 241 213 703 200 82 198 125
68% 76% 65% 69% 63% 70% 53% 68% 74% 72%
za ko ziko ko ziko ko
9 6 1018 88 122 286 176 38 66 46

30% 19% 35% 25% 36% 29% 46% 31% 25% 26%
zh jmn zijlm
np
1 2 29 23 4 13 4 1 4 3
2% 5% 1% 7% 1% 1% 1% 1% 1% 2%
zabcd zg
estment on digital technologies increased, decreased, or remained unchanged?
Number of
Health/ Hotels/
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2796 550 512 912 255 162 334 293
31* 34* 2994 352 353 1004 395 124* 272 177
1%* 1%* 89% 11% 11% 30% 12% 4%* 8% 5%
21 23 1330 183 147 533 127 70 112 82
68% 68% 44% 52% 42% 53% 32% 56% 41% 46%
zab zab zg k zikmo ikmo ko
9 6 1556 126 201 427 250 44 146 90

29% 18% 52% 36% 57% 43% 63% 36% 54% 51%
zh zjlp zjlnp jl l
q
- - 63 4 5 23 10 - 1 4
- - 2% 1% 1% 2% 3% - 1% 2%
1 5 45 38 * 20 7 10 13 1
4% 14% 2% 11% * 2% 2% 8% 5% 1%
zabcde zg i zijkno i
q
tivity over the last 12 months?
Number of
Health/ Hotels/
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2738 549 490 905 247 161 328 289
31* 34* 2935 351 338 999 380 121* 267 173
1%* 1%* 89% 11% 10% 30% 12% 4%* 8% 5%
15 14 892 143 50 425 68 51 78 52
49% 41% 30% 41% 15% 43% 18% 42% 29% 30%
zabd za zg zikmn iko iko iko
op
8 11 668 88 87 258 82 25 62 42
25% 32% 23% 25% 26% 26% 22% 21% 23% 24%
za
3 4 498 51 86 124 82 17 34 33
8% 12% 17% 15% 26% 12% 22% 14% 13% 19%
zjlmo j j
pq
5 3 806 47 110 170 143 23 75 42
17% 8% 27% 13% 33% 17% 38% 19% 28% 24%
zh zjlpq zjlnp j j
q
26 29 2058 282 223 806 232 93 175 127

82% 85% 70% 80% 66% 81% 61% 77% 65% 73%
za zab zg zikmn ko ko
op
* 2 71 22 5 23 6 5 17 4
1% 7% 2% 6% 2% 2% 1% 4% 6% 3%
zac zg zijk
iness productivity, innovation and low carbon working?
Number of
Health/ Hotels/
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2796 550 512 912 255 162 334 293
31* 34* 2994 352 353 1004 395 124* 272 177
1%* 1%* 89% 11% 11% 30% 12% 4%* 8% 5%
26 32 2223 298 246 869 250 101 195 143
82% 91% 74% 85% 70% 87% 63% 82% 72% 81%
zab zg zikmo iko iko
pq
22 26 1759 229 190 732 196 88 153 91

71% 75% 59% 65% 54% 73% 50% 71% 56% 52%
za zab zikmn zikmn
opq op
18 24 1429 190 153 602 136 72 127 79
58% 68% 48% 54% 43% 60% 35% 58% 47% 45%
a zabc zikmn iko
opq
18 21 1213 172 97 505 112 38 135 88
56% 61% 40% 49% 28% 50% 28% 31% 50% 50%
za zab zg ziklo iklo ziklo
q
12 19 993 156 112 479 103 49 74 51

38% 56% 33% 44% 32% 48% 26% 40% 27% 29%
zabce zg o zikmn kop
opq
10 20 954 140 62 452 75 53 83 58

31% 58% 32% 40% 18% 45% 19% 43% 31% 33%
zabcd zg zikmn ziko iko iko
e op
15 20 880 146 98 367 75 47 92 56

49% 57% 29% 42% 28% 37% 19% 38% 34% 31%
zab zabc zg ko ziko ko ko ko
3 7 451 70 26 225 18 14 53 31
11% 21% 15% 20% 7% 22% 5% 11% 20% 18%
ziklo iko iko
5 1 717 36 100 109 143 17 67 31

16% 3% 24% 10% 28% 11% 36% 14% 25% 18%
f zh zjln zjlnp j j
q
* * 38 3 4 11 * 2 5 1
2% 1% 1% 1% 1% 1% * 2% 2% *
1 2 57 20 8 26 1 6 9 2
4% 5% 2% 6% 2% 3% * 4% 3% 1%
ad zg k k
ronmental impact, where 10 is very committed and 1 is not committed at all?
Number of
Health/ Hotels/
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2796 550 512 912 255 162 334 293
31* 34* 2994 352 353 1004 395 124* 272 177
1%* 1%* 89% 11% 11% 30% 12% 4%* 8% 5%
1 * 135 7 8 47 10 * 13 6
4% 1% 5% 2% 2% 5% 2% * 5% 3%
i
- * 19 5 4 12 - - - 4
- 1% 1% 1% 1% 1% - - - 2%
zk
* 1 70 4 7 22 11 2 8 3
1% 2% 2% 1% 2% 2% 3% 2% 3% 2%
* * 102 5 3 38 14 3 6 8
* 1% 3% 1% 1% 4% 4% 3% 2% 4%
i i
3 3 476 41 57 133 71 17 32 30
8% 9% 16% 12% 16% 13% 18% 14% 12% 17%
4 3 269 37 34 92 42 23 20 21
13% 10% 9% 11% 10% 9% 11% 19% 8% 12%
d q q q zijmop q
q
6 4 460 51 64 134 63 21 51 28
18% 11% 15% 14% 18% 13% 16% 17% 19% 16%
j
8 7 639 99 75 241 82 24 46 35
26% 21% 21% 28% 21% 24% 21% 20% 17% 20%
zg
3 1 170 22 22 64 15 9 20 12
10% 3% 6% 6% 6% 6% 4% 7% 7% 7%
6 12 585 66 70 200 82 22 67 27
19% 36% 20% 19% 20% 20% 21% 18% 25% 15%
zabce o
1 1 154 12 12 59 10 * 13 10
4% 2% 5% 3% 3% 6% 2% * 5% 6%
l l
9 14 755 88 92 264 97 31 87 39
29% 39% 25% 25% 26% 26% 25% 25% 32% 22%
zabc o
* 2 70 14 10 20 5 1 8 3
1% 7% 2% 4% 3% 2% 1% 1% 3% 2%
zacd
7.48 7.96 7.01 7.36 7.22 7.07 7.08 7.25 7.29 6.81
zabc zg no o o o
6 4 5 6 6 5 5 6 5 5
Area Location
Transpor
t/ Highland Southern
Commun Wholesal Other Rest of s and Scotland Central
ic ations e/ retail services Scotland Islands area Scotland Glasgow Highland Lothians
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
44 115 39 406 183 100 36 57 183 54
49** 98* 49** 588 50 27* 52** 89* 50 68*
7%** 15%* 7%** 88% 8% 4%* 8%** 13%* 8% 10%*
23 60 20 331 28 14 24 48 28 38
46% 62% 41% 56% 55% 51% 46% 54% 55% 56%
16 28 4 144 15 8 8 28 15 24
32% 28% 8% 24% 30% 30% 15% 32% 30% 35%
h h
9 22 16 135 14 6 17 25 14 24
18% 22% 33% 23% 28% 21% 33% 28% 28% 35%
h h hj
9 30 12 136 11 5 10 19 11 18
18% 31% 25% 23% 22% 18% 19% 21% 22% 27%
1 15 1 55 5 3 8 15 5 9
2% 15% 1% 9% 10% 12% 16% 17% 10% 14%
2 10 - 43 5 5 1 5 5 15
3% 10% - 7% 9% 20% 2% 5% 9% 23%
zab k zehk
1 4 6 34 3 2 4 3 3 5
2% 4% 12% 6% 7% 9% 8% 3% 7% 7%
6 * - 21 * * - 1 * -
12% * - 4% * 2% - 1% * -
1 2 3 18 1 * 4 2 1 2
1% 2% 6% 3% 2% 1% 7% 2% 2% 3%
- * 4 14 3 1 2 1 3 5
- * 8% 2% 6% 3% 4% 1% 6% 8%
z zhij j
3 3 1 13 1 * - - 1 1
6% 3% 3% 2% 3% 1% - - 3% 2%
- 1 - 12 1 1 - 1 1 -
- 1% - 2% 1% 4% - 1% 1% -
3 1 3 13 * * 1 1 * 1
6% 1% 7% 2% 1% * 1% 1% 1% 1%
* 1 - 12 1 * - 4 1 -
1% 1% - 2% 2% 1% - 4% 2% -
1 * - 8 1 * 5 1 1 -
3% * - 1% 3% 1% 9% 1% 3% -
3 7 6 60 4 2 2 12 4 7
7% 7% 12% 10% 7% 7% 4% 13% 7% 10%
* 1 3 7 2 2 5 - 2 -
1% 1% 7% 1% 4% 6% 9% - 4% -
z za z
2 12 3 33 2 2 6 3 2 3
3% 12% 7% 6% 5% 8% 12% 3% 5% 4%
z
Area Location
Transpor
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
219 435 213 1567 1126 594 158 160 1126 198
306 431 271 2677 403 207 280 283 403 319
9% 13% 8% 81% 12% 6% 9% 9% 12% 10%
114 227 140 1297 174 86 128 170 174 158

37% 53% 52% 48% 43% 41% 46% 60% 43% 49%
iko iko bc zdfijk
79 203 84 1070 149 82 102 132 149 119

26% 47% 31% 40% 37% 40% 36% 47% 37% 37%
zkloq l f
77 157 71 933 129 75 80 125 129 104

25% 37% 26% 35% 32% 36% 29% 44% 32% 32%
ko zdfk
5 6 3 31 5 2 7 2 5 5
2% 1% 1% 1% 1% 1% 2% 1% 1% 1%
3 11 3 26 * 1 5 10 * -
1% 2% 1% 1% * 1% 2% 4% * -
zij b fhi zfghij
1 1 - 19 4 2 1 3 4 -
* * - 1% 1% 1% * 1% 1% -
3 5 3 18 4 2 5 1 4 3
1% 1% 1% 1% 1% 1% 2% * 1% 1%
h
1 * 1 17 1 2 3 - 1 -
* * * 1% * 1% 1% - * -
- 3 - 15 2 2 - 3 2 -
- 1% - 1% 1% 1% - 1% 1% -
3 * * 13 3 2 - 1 3 -
1% * * * 1% 1% - * 1% -
1 3 * 8 6 2 - 1 6 1
* 1% * * 1% 1% - * 1% *
za zhi
3 * - 10 2 3 - 1 2 -
1% * - * * 1% - * * -
za
1 8 1 49 4 4 7 8 4 -
* 2% * 2% 1% 2% 2% 3% 1% -
g
148 298 169 1746 252 136 174 210 252 207
48% 69% 63% 65% 63% 66% 62% 74% 63% 65%
ko o zdfijk
152 124 96 891 145 69 104 66 145 108

50% 29% 36% 33% 36% 33% 37% 24% 36% 34%
zijlm e eh
npq
7 12 5 44 6 2 4 6 6 4
2% 3% 2% 2% 1% 1% 1% 2% 1% 1%
Area Location
Transpor
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
221 439 218 1586 1150 610 160 161 1150 199
310 437 276 2717 415 214 282 285 415 321
9% 13% 8% 81% 12% 6% 8% 9% 12% 10%
108 200 134 1251 179 83 121 150 179 163
35% 46% 49% 46% 43% 39% 43% 53% 43% 51%
ko ko c f
181 207 135 1339 222 121 134 120 222 147
58% 47% 49% 49% 54% 56% 48% 42% 54% 46%
zjlp z za ze
17 4 3 54 9 5 12 3 9 -
5% 1% 1% 2% 2% 2% 4% 1% 2% -
zimp g g
4 25 3 73 5 5 14 12 5 12
1% 6% 1% 3% 1% 2% 5% 4% 1% 4%
zijnoq b fj f
Area Location
Transpor
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
219 435 213 1567 1126 594 158 160 1126 198
306 431 271 2677 403 207 280 283 403 319
9% 13% 8% 81% 12% 6% 9% 9% 12% 10%
56 143 112 891 98 46 101 124 98 120
18% 33% 41% 33% 24% 22% 36% 44% 24% 38%
iko ziko zbc f zfhij fi
69 83 49 612 96 48 56 59 96 53
23% 19% 18% 23% 24% 23% 20% 21% 24% 17%
48 79 46 429 83 37 41 48 83 52
16% 18% 17% 16% 21% 18% 14% 17% 21% 16%
j za zk
125 107 58 667 117 69 68 46 117 91

41% 25% 22% 25% 29% 33% 24% 16% 29% 28%
zjlmn j za za zek e
pq
173 304 207 1932 277 131 197 231 277 226
57% 71% 76% 72% 69% 63% 70% 82% 69% 71%
o iko c c zdfghij
8 19 6 78 8 7 15 5 8 3
3% 4% 2% 3% 2% 3% 5% 2% 2% 1%
g
Area Location
Transpor
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
221 439 218 1586 1150 610 160 161 1150 199
310 437 276 2717 415 214 282 285 415 321
9% 13% 8% 81% 12% 6% 8% 9% 12% 10%
193 317 205 2062 306 153 181 231 306 250
62% 73% 74% 76% 74% 71% 64% 81% 74% 78%
o o c d d d
148 230 160 1644 235 109 147 194 235 205
48% 53% 58% 60% 57% 51% 52% 68% 57% 64%
c c zdfi i
117 199 134 1332 194 92 117 167 194 162

38% 45% 49% 49% 47% 43% 41% 59% 47% 51%
k k c zdfij
82 216 111 1144 162 79 112 143 162 137

26% 49% 40% 42% 39% 37% 40% 50% 39% 43%
ziklo iko zfij
68 118 94 960 122 67 104 131 122 107

22% 27% 34% 35% 29% 31% 37% 46% 29% 33%
o b zfghijk
60 149 101 923 115 56 97 119 115 118

19% 34% 37% 34% 28% 26% 34% 42% 28% 37%
iko iko bc zfij f
56 150 86 839 125 63 70 115 125 116

18% 34% 31% 31% 30% 29% 25% 40% 30% 36%
ko ko zdfhij
27 77 50 446 56 19 53 45 56 71
9% 18% 18% 16% 13% 9% 19% 16% 13% 22%
iko iko c c zfjk
113 107 64 591 104 58 82 38 104 68

36% 25% 23% 22% 25% 27% 29% 13% 25% 21%
zjlmn j j z za ek ze
pq
3 14 * 33 6 2 3 4 6 5
1% 3% * 1% 1% 1% 1% 1% 1% 2%
zk j
5 15 6 68 5 4 19 15 5 3
2% 4% 2% 3% 1% 2% 7% 5% 1% 1%
k zfghij zfgj
Area Location
Transpor
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
221 439 218 1586 1150 610 160 161 1150 199
310 437 276 2717 415 214 282 285 415 321
9% 13% 8% 81% 12% 6% 8% 9% 12% 10%
21 19 18 120 16 6 11 11 16 12
7% 4% 6% 4% 4% 3% 4% 4% 4% 4%
il il
1 3 1 20 3 1 3 6 3 1
* 1% * 1% 1% 1% 1% 2% 1% *
z
10 3 9 60 6 7 6 10 6 5
3% 1% 3% 2% 2% 3% 2% 4% 2% 2%
b
9 8 16 93 9 5 14 3 9 6
3% 2% 6% 3% 2% 2% 5% 1% 2% 2%
i i
66 84 27 417 63 38 44 46 63 63
21% 19% 10% 15% 15% 18% 16% 16% 15% 20%
jmq jq h h
25 39 9 248 38 20 25 22 38 24
8% 9% 3% 9% 9% 9% 9% 8% 9% 8%
q
45 53 52 404 67 39 32 46 67 45
14% 12% 19% 15% 16% 18% 11% 16% 16% 14%
z
60 105 70 600 99 40 55 72 99 76
19% 24% 25% 22% 24% 19% 19% 25% 24% 24%
c
20 24 6 159 21 12 14 14 21 20
6% 6% 2% 6% 5% 6% 5% 5% 5% 6%
41 88 54 525 84 41 69 46 84 59
13% 20% 20% 19% 20% 19% 25% 16% 20% 18%
21 23 18 140 19 7 14 18 19 13
7% 5% 7% 5% 4% 3% 5% 6% 4% 4%
l l
60 112 60 684 106 53 83 60 106 79
19% 26% 22% 25% 26% 25% 29% 21% 26% 25%
13 10 13 71 7 5 10 7 7 10
4% 2% 5% 3% 2% 2% 4% 3% 2% 3%
h h
6.56 7.1 6.95 7.03 7.17 7.02 7.12 6.91 7.17 7.1
o z z
5 5 5 5 5 5 5 6 5 5
Internet
Location Organisation type connection Use of dig
Mid- North-
Scotland East South of West of Company Social
and Fife Scotland Scotland Scotland Private Charity Yes No website media
(h) (i) (j) (k) (l) (m) (n) (o) (a) (b)
59 68 175 57 637 45 680 9 633 619
91* 88* 138* 88* 618 44** 659 6** 606 596
14%* 13%* 21%* 13%* 93% 7%** 99% 1%** 91% 90%
53 50 85 46 344 25 369 4 344 335
59% 57% 61% 53% 56% 58% 56% 62% 57% 56%
14 18 37 23 149 17 165 2 155 151

15% 20% 27% 26% 24% 39% 25% 28% 26% 25%
7 14 23 30 140 13 153 2 146 137

7% 16% 16% 34% 23% 30% 23% 28% 24% 23%
hj
22 24 27 21 141 10 151 1 144 132

24% 27% 20% 24% 23% 23% 23% 16% 24% 22%
de
4 4 14 4 61 2 62 1 53 59
4% 4% 10% 5% 10% 5% 9% 18% 9% 10%
3 8 15 1 49 4 52 1 47 48
3% 9% 11% 2% 8% 9% 8% 24% 8% 8%
6 7 9 3 39 * 40 - 37 36
7% 8% 6% 4% 6% 1% 6% - 6% 6%
5 10 5 - 19 3 21 - 18 16
6% 11% 4% - 3% 6% 3% - 3% 3%
zefgk
1 6 3 1 18 1 19 - 19 18
1% 6% 2% 1% 3% 2% 3% - 3% 3%
- - 1 6 14 3 18 - 18 17
- - 1% 6% 2% 8% 3% - 3% 3%
3 4 4 2 14 * 14 - 14 12
3% 4% 3% 2% 2% 1% 2% - 2% 2%
e
2 - 4 7 13 * 14 - 13 12
2% - 3% 8% 2% 1% 2% - 2% 2%
z
2 4 4 2 13 - 13 - 13 11
2% 4% 3% 2% 2% - 2% - 2% 2%
3 - 6 - 9 4 13 - 13 13
3% - 4% - 1% 9% 2% - 2% 2%
* - * 2 9 * 9 - 9 9
* - * 2% 1% 1% 1% - 1% 1%
15 11 6 9 63 2 64 1 57 53
17% 13% 4% 10% 10% 4% 10% 17% 9% 9%
j
2 * 2 - 11 - 10 1 9 9
2% * 1% - 2% - 2% 13% 2% 2%
8 3 6 7 36 2 38 * 33 35
9% 3% 4% 8% 6% 4% 6% * 5% 6%
dgh degh
Internet
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a) (b)
273 321 839 212 2981 270 3227 60 2496 2468
490 495 632 385 3022 235 3209 78* 2546 2412
15% 15% 19% 12% 92% 7% 98% 2%* 77% 73%
251 224 283 169 1418 129 1538 19 1365 1381

51% 45% 45% 44% 47% 55% 48% 24% 54% 57%
f zo zcd zacd
g
223 186 244 145 1252 36 1290 11 1073 1094
46% 38% 39% 38% 41% 15% 40% 14% 42% 45%
f zm zo z zac
189 173 231 107 1061 66 1125 11 947 932

39% 35% 37% 28% 35% 28% 35% 15% 37% 39%
k k zo z zc
5 4 6 4 34 1 37 - 27 22
1% 1% 1% 1% 1% * 1% - 1% 1%
- - 4 8 18 7 28 - 24 24
- - 1% 2% 1% 3% 1% - 1% 1%
fhi zl ce ce
5 4 6 3 23 2 25 1 21 22
1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
- 3 4 4 19 * 25 - 20 22
- 1% 1% 1% 1% * 1% - 1% 1%
9 1 4 2 20 * 20 1 16 14
2% * 1% 1% 1% * 1% 1% 1% 1%
z
6 - 2 6 19 - 19 - 10 15
1% - * 2% 1% - 1% - * 1%
a
2 7 4 1 18 - 18 - 15 14
* 1% 1% * 1% - 1% - 1% 1%
- 1 4 4 16 - 16 - 11 14
- * 1% 1% 1% - 1% - * 1%
3 2 5 1 14 - 14 - 11 13
1% * 1% * * - * - * 1%
13 13 9 3 56 1 51 5 33 38
3% 3% 1% 1% 2% * 2% 7% 1% 2%
zn
349 308 407 227 1971 141 2104 31 1758 1746
71% 62% 64% 59% 65% 60% 66% 40% 69% 72%
zfik zo zc zacd
135 181 220 146 1010 89 1059 46 752 635

28% 36% 35% 38% 33% 38% 33% 60% 30% 26%
eh e eh zn befg efh
h
5 8 6 12 47 5 52 - 41 33
1% 2% 1% 3% 2% 2% 2% - 2% 1%
Internet
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a) (b)
279 324 860 213 3036 274 3271 75 2496 2468
502 499 655 388 3078 238 3246 100* 2546 2412
15% 15% 20% 12% 92% 7% 97% 3%* 76% 72%
212 215 297 177 1336 161 1503 11 1281 1231
42% 43% 45% 46% 43% 68% 46% 11% 50% 51%
zl zo zc zc
267 262 331 198 1596 73 1601 81 1161 1089

53% 53% 51% 51% 52% 31% 49% 81% 46% 45%
zm zn efgh efgh
8 12 17 7 66 2 62 6 37 35
2% 2% 3% 2% 2% 1% 2% 6% 1% 1%
g
15 10 10 6 80 3 81 2 68 56
3% 2% 2% 1% 3% 1% 2% 2% 3% 2%
d d
Internet
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a) (b)
273 321 839 212 2981 270 3227 60 2496 2468
490 495 632 385 3022 235 3209 78* 2546 2412
15% 15% 19% 12% 92% 7% 98% 2%* 77% 73%
138 135 191 128 895 132 1027 9 924 870
28% 27% 30% 33% 30% 56% 32% 11% 36% 36%
f f zl zo zc zc
118 111 158 106 701 47 750 6 626 612

24% 22% 25% 28% 23% 20% 23% 8% 25% 25%
g g zo z zc
83 84 104 53 518 21 534 15 396 381
17% 17% 16% 14% 17% 9% 17% 19% 16% 16%
m fh fh
137 153 157 83 817 33 806 47 528 483

28% 31% 25% 22% 27% 14% 25% 60% 21% 20%
e ek e zm zn efgh efgh
338 330 453 287 2115 200 2311 30 1946 1863

69% 67% 72% 75% 70% 85% 72% 39% 76% 77%
zl zo zc zc
14 12 22 14 90 2 92 1 71 66
3% 2% 4% 4% 3% 1% 3% 1% 3% 3%
Internet
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a) (b)
279 324 860 213 3036 274 3271 75 2496 2468
502 499 655 388 3078 238 3246 100* 2546 2412
15% 15% 20% 12% 92% 7% 97% 3%* 76% 72%
385 360 499 308 2293 206 2488 33 2058 1965
77% 72% 76% 80% 75% 87% 77% 33% 81% 81%
d d d zl zo zc zc
297 266 390 253 1801 170 1962 26 1649 1561

59% 53% 60% 65% 59% 71% 60% 26% 65% 65%
dfi zl zo zc zc
241 238 305 194 1447 160 1602 17 1337 1274

48% 48% 47% 50% 47% 67% 49% 17% 53% 53%
zl zo z z
213 173 260 185 1302 72 1364 20 1211 1183

42% 35% 40% 48% 42% 30% 42% 20% 48% 49%
fi zm zo zc zc
173 153 230 128 1022 114 1133 16 979 927

35% 31% 35% 33% 33% 48% 35% 16% 38% 38%
f zl zo z z
159 149 204 133 991 93 1076 18 941 914

32% 30% 31% 34% 32% 39% 33% 18% 37% 38%
zo zc zc
149 137 192 123 924 97 1016 11 879 869

30% 27% 29% 32% 30% 41% 31% 11% 35% 36%
zl zo z zc
83 76 86 51 487 31 518 3 484 471

17% 15% 13% 13% 16% 13% 16% 3% 19% 20%
zo zc zc
109 131 149 72 715 31 691 62 435 408

22% 26% 23% 18% 23% 13% 21% 62% 17% 17%
e e zm zn efgh efgh
9 10 2 2 35 6 41 * 31 30
2% 2% * 1% 1% 2% 1% * 1% 1%
j
11 8 6 9 75 1 73 5 57 42
2% 2% 1% 2% 2% 1% 2% 5% 2% 2%
bdgh
Internet
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a) (b)
279 324 860 213 3036 274 3271 75 2496 2468
502 499 655 388 3078 238 3246 100* 2546 2412
15% 15% 20% 12% 92% 7% 97% 3%* 76% 72%
17 29 25 20 131 9 133 9 79 89
3% 6% 4% 5% 4% 4% 4% 9% 3% 4%
aeg
6 1 5 - 23 1 23 1 20 16
1% * 1% - 1% * 1% 1% 1% 1%
9 19 14 5 60 14 74 - 55 41
2% 4% 2% 1% 2% 6% 2% - 2% 2%
zl bh
28 6 22 19 96 7 106 1 86 74
6% 1% 3% 5% 3% 3% 3% 1% 3% 3%
zefi i
48 83 106 64 484 30 499 18 370 331
10% 17% 16% 17% 16% 12% 15% 18% 15% 14%
h h h efh fh
64 51 59 22 289 17 303 3 233 231
13% 10% 9% 6% 9% 7% 9% 3% 9% 10%
k g
87 68 122 43 468 40 501 10 393 384

17% 14% 19% 11% 15% 17% 15% 10% 15% 16%
zk
104 104 126 103 665 64 722 17 577 554
21% 21% 19% 26% 22% 27% 22% 17% 23% 23%
37 25 31 30 181 9 182 10 145 145

7% 5% 5% 8% 6% 4% 6% 10% 6% 6%
99 98 122 73 601 45 626 24 532 502

20% 20% 19% 19% 20% 19% 19% 24% 21% 21%
z z
23 31 29 20 154 10 156 10 98 105

5% 6% 5% 5% 5% 4% 5% 10% 4% 4%
e eg
136 123 153 103 782 54 808 34 677 647
27% 25% 23% 27% 25% 23% 25% 34% 27% 27%
z z
2 15 23 9 80 4 77 7 58 46
* 3% 3% 2% 3% 2% 2% 7% 2% 2%
h h d
7.12 6.91 6.98 7.1 7.05 7.03 7.04 7.11 7.18 7.19
zc zc
6 5 5 5 5 6 5 4 5 5
Use of digital technologies Number of technologies
Busines s
functio
n,
Mobile manage
interne t m ent or
and Cloud efficie Remote Artific ial
technol computi Data ncy working intelli
iges ng analyti cs softwar e softwar e gence None 1 or 2 3 or 4 5 or 6
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
629 613 496 689 576 226 - 2 55 244
620 591 467 665 544 205 -** 3** 53** 252
93% 89% 70% 100% 82% 31% -** *** 8%** 38%
346 349 275 373 323 132 - 3 19 127
56% 59% 59% 56% 59% 64% - 100% 35% 50%
zabc zabc zbcf
f f
157 153 136 167 144 70 - - 6 50
25% 26% 29% 25% 27% 34% - - 11% 20%
zabc zabcd
df fg
140 139 107 154 136 59 - 2 9 54

23% 23% 23% 23% 25% 29% - 80% 18% 21%
c e
140 127 94 152 121 40 - 2 14 63

23% 21% 20% 23% 22% 20% - 80% 27% 25%
e
59 56 48 63 48 26 - 2 2 25
10% 10% 10% 10% 9% 13% - 80% 3% 10%
48 45 30 53 37 20 - - 6 29
8% 8% 6% 8% 7% 10% - - 11% 12%
e m
38 38 34 40 40 17 - - - 14
6% 7% 7% 6% 7% 8% - - - 6%
zf
21 18 17 21 21 6 - - 3 4
3% 3% 4% 3% 4% 3% - - 6% 2%
b
18 18 17 19 19 6 - - * 3
3% 3% 4% 3% 3% 3% - - * 1%
15 17 14 18 15 6 - - * 6
2% 3% 3% 3% 3% 3% - - 1% 2%
11 11 6 14 14 1 - - 3 6
2% 2% 1% 2% 3% 1% - - 5% 2%
e ce
13 14 11 14 12 6 - - 2 1
2% 2% 2% 2% 2% 3% - - 4% 1%
13 13 8 13 13 2 - - * 6
2% 2% 2% 2% 2% 1% - - * 2%
10 13 10 13 13 4 - - - 7
2% 2% 2% 2% 2% 2% - - - 3%
c
9 9 8 9 9 2 - 1 - *
1% 1% 2% 1% 2% 1% - 20% - *
62 60 52 65 54 22 - - 5 21
10% 10% 11% 10% 10% 11% - - 9% 8%
b
10 9 4 11 6 1 - - 1 6
2% 2% 1% 2% 1% * - - 3% 3%
36 25 18 38 21 4 - - 6 27
6% 4% 4% 6% 4% 2% - - 11% 11%
degh degh zm
Busines s
functio
n,
Mobile manage
interne t m ent or
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2698 2382 1410 689 1988 516 1 555 1087 1140
2782 2406 1329 665 1898 457 3** 569 1097 1142
85% 73% 40% 20% 58% 14% *** 17% 33% 35%
1351 1239 890 500 1028 337 - 117 384 673

49% 51% 67% 75% 54% 74% - 21% 35% 59%
z zc zabc zabc zcd zabcd j zjk
dg deg eg
1144 1059 731 385 865 280 - 123 332 532
41% 44% 55% 58% 46% 61% - 22% 30% 47%
z zac zabc zabc zac zabcd j zjk
dg dg eg
1011 946 707 390 815 278 - 89 253 477

36% 39% 53% 59% 43% 61% - 16% 23% 42%
z zac zabc zabc zabc zabcd j zjk
dg deg d eg
32 23 8 7 22 2 - 15 8 9
1% 1% 1% 1% 1% * - 3% 1% 1%
zkl
13 17 5 5 14 5 - 14 1 8
* 1% * 1% 1% 1% - 2% * 1%
zkl
21 20 12 9 22 7 - 3 4 9
1% 1% 1% 1% 1% 2% - 1% * 1%
zc
18 16 11 4 11 6 - 7 6 6
1% 1% 1% 1% 1% 1% - 1% 1% *
19 19 13 5 18 8 - 2 5 5
1% 1% 1% 1% 1% 2% - * * *
zb zabc
19 18 11 2 11 5 - 2 10 3
1% 1% 1% * 1% 1% - * 1% *
a a
17 13 11 8 14 5 - - 7 6
1% 1% 1% 1% 1% 1% - - 1% 1%
16 12 9 5 9 3 - 2 4 7
1% 1% 1% 1% * 1% - * * 1%
13 8 7 5 8 3 - * 7 4
* * 1% 1% * 1% - * 1% *
44 42 20 5 37 11 - 12 23 14
2% 2% 1% 1% 2% 2% - 2% 2% 1%
a a f
1859 1681 1100 591 1382 410 - 233 590 865
67% 70% 83% 89% 73% 90% - 41% 54% 76%
z zc zabc zabc zacd zabcd j zjk
dg deg eg
887 698 216 65 494 45 3 323 491 264
32% 29% 16% 10% 26% 10% 100% 57% 45% 23%
abde befg fh efh zklm zlm m
fgh h
41 31 13 11 26 2 - 13 16 17
1% 1% 1% 2% 1% * - 2% 1% 2%

Busines s
functio
n,
Mobile manage
interne t m ent or
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2698 2382 1410 689 1988 516 60 555 1087 1140
2782 2406 1329 665 1898 457 62* 569 1097 1142
83% 72% 40% 20% 57% 14% 2%* 17% 33% 34%
1317 1234 777 450 1111 317 4 111 420 625
47% 51% 58% 68% 59% 69% 7% 20% 38% 55%
z zc zabc zabc zabc zabcd ij zijk
d deg d eg
1347 1089 496 198 713 128 49 419 639 461
48% 45% 37% 30% 38% 28% 79% 74% 58% 40%
abde efgh fh fh zklm zklm zlm m
fgh
55 41 27 5 35 4 6 18 18 23
2% 2% 2% 1% 2% 1% 9% 3% 2% 2%
ab f zklm
63 41 29 12 39 8 3 22 20 34
2% 2% 2% 2% 2% 2% 5% 4% 2% 3%
d m

Busines s
functio
n,
Mobile manage
interne t m ent or
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2698 2382 1410 689 1988 516 1 555 1087 1140
2782 2406 1329 665 1898 457 3** 569 1097 1142
85% 73% 40% 20% 58% 14% *** 17% 33% 35%
938 840 576 338 780 228 - 56 254 461
34% 35% 43% 51% 41% 50% - 10% 23% 40%
z z zabc zabc zabc zabcd j zjk
d deg d eg
644 604 352 172 497 135 - 66 257 296
23% 25% 26% 26% 26% 30% - 12% 23% 26%
zc zc zc zac j zj
469 413 186 73 298 47 - 79 246 192
17% 17% 14% 11% 16% 10% - 14% 22% 17%
aefh aefg h fh m zjlm m
h
665 485 175 62 274 40 3 346 310 163
24% 20% 13% 9% 14% 9% 100% 61% 28% 14%
abde efgh fh fh zklm lm m
fgh
2051 1857 1113 583 1574 409 - 200 757 949

74% 77% 84% 88% 83% 90% - 35% 69% 83%
z zc zabc zabc zabc zabcd j zjk
d deg d eg
66 64 40 20 49 7 - 23 30 31
2% 3% 3% 3% 3% 2% - 4% 3% 3%

Busines s
functio
n,
Mobile manage
interne t m ent or
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2698 2382 1410 689 1988 516 60 555 1087 1140
2782 2406 1329 665 1898 457 62* 569 1097 1142
83% 72% 40% 20% 57% 14% 2%* 17% 33% 34%
2203 1978 1160 632 1656 429 19 241 805 998
79% 82% 87% 95% 87% 94% 31% 42% 73% 87%
z zac zabc zabc zabc zabc ij zijk
d deg d deg
1753 1603 972 564 1378 369 13 163 591 799

63% 67% 73% 85% 73% 81% 21% 29% 54% 70%
z zabc zabc zabc zabc zabc ij zijk
d deg d deg
1445 1330 824 476 1175 331 9 130 436 682
52% 55% 62% 72% 62% 72% 14% 23% 40% 60%
z zabc zabc zabc zabc zabc ij zijk
d deg d deg
1220 1145 762 410 968 308 1 101 347 583
44% 48% 57% 62% 51% 67% 1% 18% 32% 51%
z zc zabc zabc zacd zabcd i ij zijk
dg dg eg
1041 946 600 354 894 248 4 76 284 508

37% 39% 45% 53% 47% 54% 7% 13% 26% 45%
d deg d eg
961 885 628 345 805 262 3 73 282 447

35% 37% 47% 52% 42% 57% 5% 13% 26% 39%
dg dg d eg
927 851 621 353 769 276 1 68 226 433

33% 35% 47% 53% 41% 60% 1% 12% 21% 38%
dg deg d efg
475 451 349 195 428 157 1 15 93 221

17% 19% 26% 29% 23% 34% 1% 3% 8% 19%
z zc zabc zabc zabc zabcd j zijk
dg dg d eg
533 391 139 24 217 25 39 300 275 127
19% 16% 10% 4% 11% 6% 62% 53% 25% 11%
abde efgh fh fh zklm zklm lm m
fgh
37 28 15 6 26 5 * 7 15 14
1% 1% 1% 1% 1% 1% 1% 1% 1% 1%
50 38 30 11 25 2 4 29 20 18
2% 2% 2% 2% 1% 1% 7% 5% 2% 2%
g gh lm zklm
Busines s
functio
n,
Mobile manage
interne t m ent or
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2698 2382 1410 689 1988 516 60 555 1087 1140
2782 2406 1329 665 1898 457 62* 569 1097 1142
83% 72% 40% 20% 57% 14% 2%* 17% 33% 34%
109 82 29 15 49 13 4 56 49 19
4% 3% 2% 2% 3% 3% 6% 10% 4% 2%
aeg eg zklm l
23 17 6 3 10 - - 6 10 6
1% 1% * * 1% - - 1% 1% 1%
68 56 18 9 53 3 * 14 27 25
2% 2% 1% 1% 3% 1% * 2% 2% 2%
beh beh abefh
89 83 36 15 56 15 1 21 37 34
3% 3% 3% 2% 3% 3% 2% 4% 3% 3%
411 331 158 65 254 33 10 120 193 165

15% 14% 12% 10% 13% 7% 17% 21% 18% 14%
efh fh h fh m zlm m m
244 230 120 53 153 41 5 40 124 101
9% 10% 9% 8% 8% 9% 8% 7% 11% 9%
g zj
432 390 218 118 299 70 8 81 154 177

16% 16% 16% 18% 16% 15% 14% 14% 14% 15%
611 564 311 166 475 107 12 108 218 280

22% 23% 23% 25% 25% 24% 20% 19% 20% 24%
zc zabc
172 142 93 51 115 32 2 21 65 78
6% 6% 7% 8% 6% 7% 3% 4% 6% 7%
561 470 319 163 397 137 11 79 192 236

20% 20% 24% 24% 21% 30% 17% 14% 17% 21%
zabc zcd zabc j
dg deg
132 100 35 18 60 13 4 61 59 26
5% 4% 3% 3% 3% 3% 6% 11% 5% 2%
aefg eg zklm l
733 612 412 214 512 170 12 100 257 314
26% 25% 31% 32% 27% 37% 20% 18% 23% 27%
z zabc zabc z zabc j
dg dg deg
61 41 20 8 36 5 9 23 28 21
2% 2% 1% 1% 2% 1% 14% 4% 3% 2%
d zjklm m
7.1 7.13 7.48 7.59 7.27 7.76 6.93 6.31 6.86 7.32
z z zab zab zac zab j zjk
cdg cdg d cdeg
5 6 6 6 6 6 5 5 5 6
nologies technologies Markets E-commerce
Outside Outside
UK, UK,
Increas Unchang Decreas Rest of within outside
7 or 8 ed ed ed Scotlan d UK EU EU Yes No
(m) (n) (o) (p) (q) (r) (s) (t) (a) (b)
388 497 168 10 672 492 277 257 334 323
357 450 198* 5** 646 459 243 239 322 326
54% 68% 30%* 1%** 97% 69% 37% 36% 48% 49%
225 256 108 2 366 260 148 146 192 174
63% 57% 54% 43% 57% 57% 61% 61% 60% 54%
zl
111 120 43 1 165 119 52 53 94 70

31% 27% 22% 12% 26% 26% 21% 22% 29% 22%
zl
89 99 49 2 151 100 58 54 77 74
25% 22% 25% 41% 23% 22% 24% 23% 24% 23%
73 93 55 * 149 99 70 65 79 70
20% 21% 28% 8% 23% 22% 29% 27% 25% 21%
zr r
35 47 17 - 57 45 26 27 40 20
10% 10% 8% - 9% 10% 11% 11% 13% 6%
b
18 37 16 - 53 37 16 15 20 30
5% 8% 8% - 8% 8% 7% 6% 6% 9%
26 34 7 - 40 33 15 18 24 15
7% 7% 3% - 6% 7% 6% 8% 8% 5%
14 19 3 - 21 16 11 11 8 13
4% 4% 1% - 3% 3% 5% 5% 3% 4%
16 12 3 - 19 16 11 11 9 9
5% 3% 2% - 3% 4% 5% 5% 3% 3%
11 9 8 - 18 14 8 8 10 8
3% 2% 4% - 3% 3% 3% 3% 3% 2%
5 12 3 - 11 10 5 5 5 7
1% 3% 1% - 2% 2% 2% 2% 1% 2%
11 9 5 - 13 13 7 9 5 9
3% 2% 3% - 2% 3% 3% 4% 2% 3%
8 10 4 - 13 12 3 4 5 9
2% 2% 2% - 2% 3% 1% 2% 2% 3%
6 10 3 - 12 7 8 6 3 9
2% 2% 1% - 2% 2% 3% 2% 1% 3%
r
8 5 1 - 9 9 4 4 5 5
2% 1% * - 1% 2% 2% 2% 1% 1%
40 40 23 3 64 51 25 25 31 33
11% 9% 11% 52% 10% 11% 10% 10% 10% 10%
3 8 3 - 11 7 1 1 5 5
1% 2% 1% - 2% 1% * 1% 2% 2%
5 22 12 - 38 27 9 5 17 15
1% 5% 6% - 6% 6% 4% 2% 5% 5%
t t
Outside Outside
UK, UK,
(m) (n) (o) (p) (q) (r) (s) (t) (a) (b)
504 1604 1539 63 3204 1748 879 754 1240 1881
475 1509 1635 62* 3193 1675 805 685 1178 1976
14% 46% 50% 2%* 97% 51% 24% 21% 36% 60%
383 900 600 24 1520 891 487 441 744 747

81% 60% 37% 38% 48% 53% 61% 64% 63% 38%
zjkl zop zq zqr zqrs zb
314 732 533 16 1263 804 436 394 620 646

66% 49% 33% 26% 40% 48% 54% 58% 53% 33%
317 695 412 17 1111 725 401 362 558 550

67% 46% 25% 27% 35% 43% 50% 53% 47% 28%
zjkl zop zq zqr zqr zb
5 13 22 2 37 23 6 6 12 24
1% 1% 1% 3% 1% 1% 1% 1% 1% 1%
5 7 20 - 28 13 5 5 9 19
1% * 1% - 1% 1% 1% 1% 1% 1%
k
9 11 14 * 25 16 6 5 10 15
2% 1% 1% 1% 1% 1% 1% 1% 1% 1%
zk
6 18 7 - 24 7 6 5 6 18
1% 1% * - 1% * 1% 1% 1% 1%
8 6 14 * 20 15 9 8 1 20
2% * 1% 1% 1% 1% 1% 1% * 1%
zl za
5 6 13 - 19 11 2 5 10 10
1% * 1% - 1% 1% * 1% 1% *
5 14 4 - 18 11 10 9 11 7
1% 1% * - 1% 1% 1% 1% 1% *
3 12 4 - 16 10 5 4 9 7
1% 1% * - * 1% 1% 1% 1% *
3 8 7 - 14 8 5 5 10 5
1% 1% * - * * 1% 1% 1% *
7 30 25 2 52 31 18 12 22 34
2% 2% 2% 3% 2% 2% 2% 2% 2% 2%
446 1159 898 40 2079 1208 636 555 934 1122

94% 77% 55% 65% 65% 72% 79% 81% 79% 57%
zjkl zo zq zqr zqr zb
24 337 725 21 1073 447 157 121 238 838

5% 22% 44% 35% 34% 27% 20% 18% 20% 42%
zn rst st za
5 16 14 - 46 25 12 8 9 18
1% 1% 1% - 1% 2% 2% 1% 1% 1%
Outside Outside
UK, UK,
(m) (n) (o) (p) (q) (r) (s) (t) (a) (b)
504 1607 1588 67 3261 1756 883 756 1244 1936
475 1513 1682 67* 3250 1680 806 685 1180 2034
14% 45% 50% 2%* 97% 50% 24% 20% 35% 61%
353 1513 - - 1474 859 433 369 681 772
74% 100% - - 45% 51% 54% 54% 58% 38%
zij zop zq zq zq zb
kl
114 - 1682 - 1631 747 333 285 463 1185
24% - 100% - 50% 44% 41% 42% 39% 58%
znp rst za
4 - - 67 67 35 18 10 19 45
1% - - 100% 2% 2% 2% 1% 2% 2%
zno
4 - - - 78 39 23 21 17 32
1% - - - 2% 2% 3% 3% 1% 2%
Outside Outside
UK, UK,
(m) (n) (o) (p) (q) (r) (s) (t) (a) (b)
504 1604 1539 63 3204 1748 879 754 1240 1881
475 1509 1635 62* 3193 1675 805 685 1178 1976
14% 46% 50% 2%* 97% 51% 24% 21% 36% 60%
264 711 293 13 1010 614 334 307 470 514
56% 47% 18% 21% 32% 37% 42% 45% 40% 26%
138 439 304 4 734 385 179 147 318 406

29% 29% 19% 6% 23% 23% 22% 21% 27% 21%
zj zop zb
33 216 322 6 541 253 128 86 165 366
7% 14% 20% 9% 17% 15% 16% 13% 14% 19%
zn rt t za
32 125 679 36 817 372 140 122 199 644

7% 8% 42% 59% 26% 22% 17% 18% 17% 33%
zn zn rst st za
435 1365 920 23 2285 1251 641 540 953 1286

91% 90% 56% 37% 72% 75% 80% 79% 81% 65%
zjkl zop p zq zqr zqr zb
9 19 37 3 90 53 23 22 26 47
2% 1% 2% 5% 3% 3% 3% 3% 2% 2%
Outside Outside
UK, UK,
(m) (n) (o) (p) (q) (r) (s) (t) (a) (b)
504 1607 1588 67 3261 1756 883 756 1244 1936
475 1513 1682 67* 3250 1680 806 685 1180 2034
14% 45% 50% 2%* 97% 50% 24% 20% 35% 61%
457 1401 1029 45 2459 1383 694 594 1008 1403
96% 93% 61% 66% 76% 82% 86% 87% 85% 69%
zijk zop zq zqr zqr zb
l
421 1188 737 32 1951 1111 545 474 810 1085

89% 79% 44% 47% 60% 66% 68% 69% 69% 53%
zijk zop z zq zq zq zb
l
362 973 595 24 1583 921 470 418 678 873
76% 64% 35% 36% 49% 55% 58% 61% 57% 43%
zijk zop zq zq zqr zb
l
354 873 463 22 1353 840 475 398 681 638
74% 58% 28% 32% 42% 50% 59% 58% 58% 31%
l
276 731 387 18 1120 686 355 291 453 640

58% 48% 23% 26% 34% 41% 44% 42% 38% 31%
zijk zop zq zq zq zb
l
289 705 371 10 1060 663 369 322 521 517

61% 47% 22% 15% 33% 39% 46% 47% 44% 25%
l
299 716 287 9 1002 639 354 303 491 492

63% 47% 17% 14% 31% 38% 44% 44% 42% 24%
l
191 350 156 10 500 406 311 297 284 216

40% 23% 9% 15% 15% 24% 39% 43% 24% 11%
zijk zo zq zqr zqrs zb
l
12 98 623 21 726 268 87 76 155 592
3% 6% 37% 31% 22% 16% 11% 11% 13% 29%
zn n rst st za
5 22 19 * 41 15 5 7 17 23
1% 1% 1% * 1% 1% 1% 1% 1% 1%
7 15 33 2 68 30 25 15 20 40
1% 1% 2% 2% 2% 2% 3% 2% 2% 2%
r
Outside Outside
UK, UK,
(m) (n) (o) (p) (q) (r) (s) (t) (a) (b)
504 1607 1588 67 3261 1756 883 756 1244 1936
475 1513 1682 67* 3250 1680 806 685 1180 2034
14% 45% 50% 2%* 97% 50% 24% 20% 35% 61%
13 36 104 * 137 54 16 24 28 112
3% 2% 6% 1% 4% 3% 2% 4% 2% 6%
zn rs s s za
2 7 15 2 22 19 10 7 10 15
* * 1% 3% 1% 1% 1% 1% 1% 1%
n q
8 38 36 * 73 36 10 10 19 51
2% 3% 2% * 2% 2% 1% 1% 2% 2%
14 33 68 6 105 47 29 18 36 69
3% 2% 4% 9% 3% 3% 4% 3% 3% 3%
n n
29 210 285 9 509 231 93 71 135 354
6% 14% 17% 14% 16% 14% 11% 10% 11% 17%
rst t za
36 118 173 5 294 143 54 43 106 184
8% 8% 10% 8% 9% 9% 7% 6% 9% 9%
st
91 259 233 12 498 256 126 114 197 302

19% 17% 14% 17% 15% 15% 16% 17% 17% 15%
z
120 378 328 13 721 382 178 149 267 445
25% 25% 20% 19% 22% 23% 22% 22% 23% 22%
zo
26 102 80 3 183 107 61 47 80 98
6% 7% 5% 5% 6% 6% 8% 7% 7% 5%
133 319 309 9 637 370 204 182 276 358

28% 21% 18% 13% 20% 22% 25% 27% 23% 18%
zjkl zq zqr zqr zb
16 43 119 3 159 73 26 31 38 127

3% 3% 7% 4% 5% 4% 3% 4% 3% 6%
zn s za
159 421 390 12 820 477 264 230 356 455
33% 28% 23% 18% 25% 28% 33% 34% 30% 22%
zjk zo zq zqr zqr zb
3 14 51 7 72 35 27 20 25 47
1% 1% 3% 11% 2% 2% 3% 3% 2% 2%
n zno r
7.66 7.33 6.77 6.82 7.05 7.24 7.51 7.5 7.41 6.83
zjk zo zq zqr zqr zb
l
6 6 5 5 5 5 5 5 6 5
Cyber security Digital skills Annual turnover Private sector growth pla
Not
Equipped equipped to meet to meet
against against digital digital £100,000 £250,000
cyber cyber technolo technolo Less than £50,000- - - Over £1
threats threats gy needs gy needs £50,000 £99,999 £249,999 £999,999 million Growth
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
626 56 603 74 39 42 78 154 198 429
604 54** 600 55* 49** 53** 108* 182* 127* 442
91% 8%** 90% 8%* 7%** 8%** 16%* 27%* 19%* 66%
340 33 337 31 27 30 73 104 72 261
56% 61% 56% 56% 55% 57% 68% 57% 57% 59%
m
159 8 155 11 16 14 33 52 31 118

26% 15% 26% 20% 33% 26% 30% 29% 25% 27%
142 9 144 10 10 8 21 57 22 114

24% 17% 24% 17% 20% 15% 19% 32% 17% 26%
zk
144 8 140 12 17 12 32 37 31 111

24% 16% 23% 21% 35% 23% 29% 20% 24% 25%
61 2 60 3 5 13 13 11 14 51
10% 4% 10% 6% 11% 26% 12% 6% 11% 11%
52 1 48 5 7 6 5 11 12 35
9% 2% 8% 10% 15% 12% 4% 6% 9% 8%
39 1 37 3 - - 6 21 7 32
6% 2% 6% 5% - - 6% 12% 5% 7%
z
21 - 21 * - 3 3 12 1 13
4% - 3% 1% - 6% 2% 7% * 3%
zk
12 8 14 5 - - 2 6 3 15
2% 14% 2% 9% - - 1% 3% 2% 4%
ze
17 * 17 * 6 1 - 6 3 11
3% * 3% * 12% 2% - 3% 2% 2%
13 * 11 * - - 3 5 2 9
2% * 2% 1% - - 3% 3% 2% 2%
11 3 13 1 * 2 2 2 3 11
2% 5% 2% 2% 1% 3% 2% 1% 2% 2%
11 3 11 3 - - * 7 5 10
2% 5% 2% 5% - - * 4% 4% 2%
13 * 13 - - - 5 4 3 8
2% 1% 2% - - - 5% 2% 3% 2%
5 4 5 3 2 - * 1 2 6
1% 8% 1% 6% 4% - * * 2% 1%
ze
62 3 59 6 6 6 5 11 16 42
10% 6% 10% 11% 12% 12% 4% 6% 12% 10%
6 5 8 3 6 - 1 * - 4
1% 10% 1% 5% 12% - 1% * - 1%
34 1 36 2 2 2 3 11 3 14
6% 2% 6% 4% 4% 4% 3% 6% 3% 3%
Not
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2733 468 2516 560 343 290 459 716 494 1490
2725 467 2561 496 388 361 521 783 312 1509
83% 14% 78% 15% 12% 11% 16% 24% 9% 46%
1378 160 1302 197 188 179 245 377 176 835
51% 34% 51% 40% 48% 49% 47% 48% 57% 55%
zd zf zij zmn
1115 168 1051 199 139 163 201 361 142 738
41% 36% 41% 40% 36% 45% 39% 46% 45% 49%
z z zg g zmn
990 130 951 148 124 139 185 286 146 629
36% 28% 37% 30% 32% 38% 36% 37% 47% 42%
zd zf zgij zm
34 2 26 7 3 4 6 13 4 15
1% * 1% 1% 1% 1% 1% 2% 1% 1%
21 6 18 7 5 * 3 4 5 10
1% 1% 1% 1% 1% * 1% * 2% 1%
23 2 24 2 1 1 11 8 2 15
1% 1% 1% * * * 2% 1% 1% 1%
z
19 3 18 1 1 5 3 6 1 13
1% 1% 1% * * 1% 1% 1% * 1%
20 - 20 - 3 4 2 4 2 11
1% - 1% - 1% 1% * 1% 1% 1%
16 2 14 5 2 - 3 10 * 9
1% * 1% 1% 1% - 1% 1% * 1%
15 3 16 1 1 1 2 7 1 15
1% 1% 1% * * * * 1% * 1%
z
13 3 13 3 1 1 1 7 3 12
* 1% * 1% * * * 1% 1% 1%
11 3 11 3 1 * 1 6 2 8
* 1% * 1% * * * 1% 1% 1%
47 10 41 15 17 4 9 9 5 17
2% 2% 2% 3% 4% 1% 2% 1% 2% 1%
zj
1852 252 1742 305 242 239 339 541 227 1105
68% 54% 68% 61% 63% 66% 65% 69% 73% 73%
zd zf zg zmn
846 212 789 186 145 119 179 244 84 388

31% 45% 31% 37% 37% 33% 34% 31% 27% 26%
zc e k
32 4 35 6 * 4 3 3 1 22
1% 1% 1% 1% * 1% 1% * * 1%
Not
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2762 482 2546 568 353 297 467 717 497 1502
2754 479 2585 505 396 368 532 787 312 1518
82% 14% 77% 15% 12% 11% 16% 24% 9% 45%
1327 166 1257 207 136 154 253 400 194 784
48% 35% 49% 41% 34% 42% 48% 51% 62% 52%
zd zf g zg zghij zmn
1312 302 1231 271 240 208 265 364 116 686
48% 63% 48% 54% 61% 57% 50% 46% 37% 45%
zc zijk jk k k
59 8 43 17 19 3 9 21 2 21
2% 2% 2% 3% 5% 1% 2% 3% 1% 1%
zhk
57 4 53 10 1 3 5 2 1 28
2% 1% 2% 2% * 1% 1% * * 2%
Not
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2733 468 2516 560 343 290 459 716 494 1490
2725 467 2561 496 388 361 521 783 312 1509
83% 14% 78% 15% 12% 11% 16% 24% 9% 46%
882 134 913 105 100 117 188 237 128 539
32% 29% 36% 21% 26% 32% 36% 30% 41% 36%
zf g zgj zmn
663 82 624 93 82 74 98 188 86 397

24% 18% 24% 19% 21% 20% 19% 24% 28% 26%
zd zf i zn
459 79 397 123 57 65 92 154 42 225
17% 17% 16% 25% 15% 18% 18% 20% 14% 15%
ze
656 164 574 152 138 100 136 188 52 317

24% 35% 22% 31% 36% 28% 26% 24% 17% 21%
zc e zijk k k k
2004 295 1934 322 240 257 379 579 256 1161
74% 63% 76% 65% 62% 71% 73% 74% 82% 77%
zd zf g g zghij zmn
66 9 52 22 10 5 7 16 3 31
2% 2% 2% 5% 2% 1% 1% 2% 1% 2%
e
Not
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2762 482 2546 568 353 297 467 717 497 1502
2754 479 2585 505 396 368 532 787 312 1518
82% 14% 77% 15% 12% 11% 16% 24% 9% 45%
2163 318 2080 359 283 265 416 632 262 1242
79% 66% 80% 71% 72% 72% 78% 80% 84% 82%
zd zf zgh zgh zmn
1718 243 1668 268 220 230 330 492 223 999
62% 51% 65% 53% 55% 63% 62% 63% 71% 66%
zd zf zgij zmn
1412 184 1374 209 199 176 279 412 194 818
51% 38% 53% 41% 50% 48% 53% 52% 62% 54%
zd zf zghij zmn
1186 175 1164 187 151 145 224 367 171 797
43% 36% 45% 37% 38% 39% 42% 47% 55% 52%
z zf z zghij zmn
1004 128 1000 122 109 120 192 322 127 621
36% 27% 39% 24% 28% 33% 36% 41% 41% 41%
zd zf zg zg zmn
961 121 967 106 117 122 189 265 124 609
35% 25% 37% 21% 30% 33% 36% 34% 40% 40%
zd zf zg zm
904 110 892 122 97 99 167 275 148 601

33% 23% 35% 24% 25% 27% 31% 35% 47% 40%
zd zf zg zghij zmn
448 61 454 63 83 38 102 137 60 331

16% 13% 18% 12% 21% 10% 19% 17% 19% 22%
zf zh h h h zmn
552 153 458 140 107 103 108 153 43 250

20% 32% 18% 28% 27% 28% 20% 19% 14% 16%
zc ze jk jk
35 2 28 10 1 1 13 7 6 19
1% 1% 1% 2% * * 3% 1% 2% 1%
zg
40 12 47 10 5 * 7 5 8 30
1% 3% 2% 2% 1% * 1% 1% 2% 2%
h
Not
(c) (d) (e) (f) (g) (h) (i) (j) (k) (l)
2762 482 2546 568 353 297 467 717 497 1502
2754 479 2585 505 396 368 532 787 312 1518
82% 14% 77% 15% 12% 11% 16% 24% 9% 45%
103 35 105 20 25 18 23 17 10 47
4% 7% 4% 4% 6% 5% 4% 2% 3% 3%
zc j
18 5 20 3 1 5 5 9 * 11
1% 1% 1% 1% * 1% 1% 1% * 1%
54 17 51 18 7 6 17 19 11 15
2% 4% 2% 4% 2% 2% 3% 2% 3% 1%
84 21 83 16 16 9 21 35 7 41
3% 4% 3% 3% 4% 2% 4% 4% 2% 3%
401 103 366 102 49 60 89 127 53 211

15% 22% 14% 20% 12% 16% 17% 16% 17% 14%
zc ze
258 48 218 62 27 35 43 83 22 144
9% 10% 8% 12% 7% 9% 8% 10% 7% 10%
e n
434 59 398 78 57 58 65 143 52 233

16% 12% 15% 15% 14% 16% 12% 18% 17% 15%
i
630 88 588 108 84 66 131 151 90 360
23% 18% 23% 21% 21% 18% 25% 19% 29% 24%
zhj
161 18 158 20 28 17 26 45 13 97
6% 4% 6% 4% 7% 5% 5% 6% 4% 6%
561 76 544 67 93 93 104 141 49 323

20% 16% 21% 13% 24% 25% 20% 18% 16% 21%
z zf k zjk m
121 41 125 23 26 22 29 27 11 58
4% 9% 5% 5% 7% 6% 5% 3% 3% 4%
zc
722 94 703 87 121 110 130 186 62 420
26% 20% 27% 17% 31% 30% 24% 24% 20% 28%
zd zf k k zm
51 9 52 11 8 3 8 18 4 36
2% 2% 2% 2% 2% 1% 2% 2% 1% 2%
7.15 6.42 7.16 6.65 7.16 7.12 6.96 7 7.02 7.3

zd zf zmn
5 5 5 5 5 5 5 5 6 6

the same Smaller year years years years
(m) (n) (o) (p) (q) (r)
146 37 3 56 92 533
119* 37** 6** 65** 126* 460
18%* 6%** 1%** 10%** 19%* 69%
52 19 3 42 68 256
44% 52% 52% 64% 54% 56%
20 8 - 19 30 118
17% 21% - 30% 24% 26%
17 4 * 6 33 115
15% 12% 7% 10% 26% 25%
19 8 3 6 34 109
16% 22% 41% 9% 27% 24%
6 3 - 6 21 36
5% 9% - 10% 16% 8%
r
9 4 - 5 14 33
7% 11% - 8% 11% 7%
6 * - 3 9 28
5% * - 5% 7% 6%
6 - - 2 3 16
5% - - 3% 3% 3%
2 1 3 2 3 11
1% 3% 52% 2% 3% 2%
2 1 - 2 3 12
1% 3% - 4% 2% 3%
1 1 - 2 2 7
1% 2% - 4% 2% 1%
2 * - - * 14
2% 1% - - * 3%
3 1 - - 3 10
3% 2% - - 2% 2%
1 * - - 3 11
1% 1% - - 2% 2%
1 2 3 - * 6
1% 6% 52% - * 1%
12 9 - 4 7 53
10% 25% - 7% 6% 12%
5 1 - - * 10
5% 2% - - * 2%
l
18 1 - 4 6 28
15% 2% - 6% 5% 6%
zl

(m) (n) (o) (p) (q) (r)
1136 221 17 187 386 2670
1120 264 20** 195* 480 2563
34% 8% 1%** 6%* 15% 78%
411 114 15 123 282 1126

37% 43% 76% 63% 59% 44%
zr zr
382 86 7 110 210 967

34% 33% 35% 56% 44% 38%
zqr
310 88 5 99 202 825

28% 33% 26% 51% 42% 32%
zr zr
19 - - 3 2 33
2% - - 1% * 1%
3 5 - 5 7 15
* 2% - 3% 2% 1%
m r
6 2 - - 4 22
1% 1% - - 1% 1%
3 1 - 1 3 18
* * - * 1% 1%
8 * - - 2 18
1% * - - * 1%
8 1 - 2 3 15
1% * - 1% 1% 1%
2 1 - 1 2 15
* * - * * 1%
3 1 * 4 1 11
* 1% 1% 2% * *
zr
5 2 - 1 1 13
* 1% - * * *
24 12 - 3 4 50
2% 4% - 1% 1% 2%
zl
634 155 16 143 346 1615
57% 59% 83% 73% 72% 63%
r zr
474 108 3 49 129 914

42% 41% 17% 25% 27% 36%
zl l zpq
11 2 - 5 5 36
1% 1% - 3% 1% 1%
(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
424 81 6 92 229 1170
37% 30% 32% 47% 48% 45%
690 171 6 95 236 1340

60% 64% 32% 48% 49% 51%
zl zl
21 13 * 1 10 56
2% 5% 2% 1% 2% 2%
zl
22 3 7 7 4 55
2% 1% 34% 4% 1% 2%
(m) (n) (o) (p) (q) (r)
1136 221 17 187 386 2670
1120 264 20** 195* 480 2563
34% 8% 1%** 6%* 15% 78%
253 63 8 70 189 757
23% 24% 41% 36% 39% 30%
zr
251 24 2 47 121 573

22% 9% 10% 24% 25% 22%
n
232 52 3 12 72 461
21% 20% 13% 6% 15% 18%
zl p zp
362 104 1 52 93 705

32% 39% 4% 26% 19% 28%
zl zl zq
735 139 13 129 383 1791

66% 53% 65% 66% 80% 70%
n zpr
22 21 6 14 4 67
2% 8% 31% 7% 1% 3%
zlm zqr
(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
791 178 9 146 388 1952
68% 66% 43% 75% 81% 75%
zr
595 139 5 128 331 1501

51% 52% 25% 66% 69% 57%
zr
476 110 2 116 247 1237

41% 41% 9% 60% 52% 47%
zr
377 85 6 114 248 1006

33% 32% 28% 58% 52% 38%
zr zr
309 69 4 79 187 872

27% 26% 19% 40% 39% 33%
270 83 2 91 180 815

23% 31% 12% 46% 37% 31%
zr
239 59 4 91 162 765

21% 22% 22% 46% 34% 29%
zqr
98 33 1 41 101 378
8% 12% 5% 21% 21% 14%
zr
339 87 7 38 87 619
29% 32% 34% 19% 18% 24%
zl zl z
11 * - * 8 30
1% * - * 2% 1%
28 4 5 11 5 53
2% 2% 23% 6% 1% 2%
zqr

(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
53 29 1 4 16 121
5% 11% 5% 2% 3% 5%
zlm
5 7 - * * 23
* 2% - * * 1%
zm
44 1 - * 7 67
4% * - * 1% 3%
zln
38 17 - * 7 100
3% 6% - * 1% 4%
l z
226 32 * 25 64 425
20% 12% 2% 13% 13% 16%
zl
115 10 4 23 38 235
10% 4% 19% 12% 8% 9%
n
178 40 1 23 88 399
15% 15% 3% 12% 18% 15%
234 48 9 50 103 570

20% 18% 45% 26% 21% 22%
48 27 - 19 33 137
4% 10% - 10% 7% 5%
zm
195 54 5 44 112 482
17% 20% 25% 22% 23% 18%
58 36 1 4 16 144
5% 13% 5% 2% 3% 6%
zlm z
243 80 5 62 145 619
21% 30% 25% 32% 30% 24%
m r
21 4 - 7 13 61
2% 2% - 3% 3% 2%
6.75 6.73 7.69 7.62 7.42 6.92

zr zr
5 5 6 6 6 5
International and E-Commerce
F1. In which of these markets does your business currently sell goods or provide services?
Size of business
Total 1-4 5-9

(z) (a) (b)
100% 55% 32%
In Scotland 3250 1766 1047
97% 96% 98%
Outside of Scotland but in the rest of the

UK 1680 911 534
50% 50% 50%
giklq
Outside of the UK, within the EU 806 442 241

24% 24% 23%
giklq
Outside of the UK, outside of the EU 685 378 200

20% 21% 19%
ikl
International (outside UK) (NET) 915 509 270

27% 28% 25%
giklq
Don't know 21 11 5
1% 1% *
g
F2. Are you planning to sell goods or provide services to new or different markets in the next 12
Base: All businesses (main sample only)
Size of business
Total 1-4 5-9

(z) (a) (b)
100% 55% 32%
Yes 750 416 228
23% 23% 22%
io
No 2417 1337 778

73% 74% 74%
fhjnp f f
Don't Know 130 55 42

4% 3% 4%
acgi
F1_A. Summary Table Do you expect your level of sales in the following markets to increase, sta
Base: Businesses currently selling in each market
Outside of
Scotland, Outside of
but in the the UK,
rest of the within the
In Scotland UK EU
Increase 1715 900 313
52% 47% 26%
Stay the same 1106 643 329
34% 34% 27%
Decrease 250 144 227
8% 8% 19%
Not applicable 67 161 291
2% 8% 24%
4% 3% 5%
F1_A_1. Do you expect your level of sales in the following markets to increase, stay the same, o
Size of business
Total 1-4 5-9

(z) (a) (b)
100% 55% 32%
Increase 1715 884 569
52% 49% 54%
ai

34% 36% 33%
cdmp zcdf
Decrease 250 173 52

8% 10% 5%
bci zbc
2% 2% 2%
gi

4% 3% 5%
aj
Size of business
Total 1-4 5-9
(z) (a) (b)
100% 55% 32%
Increase 900 477 278
47% 45% 46%
ik

34% 35% 35%
mp
Decrease 144 93 40
8% 9% 7%
cip c

8% 9% 9%
jn
Don't know 66 27 25
3% 3% 4%
Size of business
Total 1-4 5-9
(z) (a) (b)
100% 56% 30%
Increase 313 162 96
26% 24% 26%
i

27% 29% 22%
m
Decrease 227 134 68

19% 20% 18%
q

24% 24% 26%
jm
Don't know 64 27 25
5% 4% 7%
Size of business
Total 1-4 5-9
(z) (a) (b)
100% 56% 30%
Increase 349 179 104
31% 28% 31%

25% 26% 24%
m
Decrease 124 87 26
11% 14% 8%
np z

28% 28% 32%
jm
Don't know 59 28 20
5% 4% 6%
F6. What proportion of your organisation's sales were made via e-commerce in the last 12 month
Size of business
Total 1-4 5-9

(z) (a) (b)
100% 55% 32%
All - 100% 124 87 29
4% 5% 3%
di zd
80-99% 173 92 60
5% 5% 6%
ik
60-79% 113 68 32
3% 4% 3%
i
40-59% 150 83 48
4% 5% 5%
i
20-39% 174 91 58
5% 5% 5%
Less than 20% 445 214 160

13% 12% 15%
ajl f
Any sales (NET) 1180 635 388

35% 35% 36%
iklo
None 2034 1150 641

61% 63% 60%
fhmnp cf f

4% 3% 4%
agi
F6_A. What proportion of your organisation's e-commerce sales in the last 12 months were to ot
Base: Businesses using e-commerce
Size of business
Total 1-4 5-9
(z) (a) (b)
100% 54% 33%
All - 100% 155 95 38
13% 15% 10%
kmp
80-99% 63 35 20
5% 5% 5%
60-79% 60 45 10
5% 7% 3%
zb
40-59% 80 47 24
7% 7% 6%
g
20-39% 110 57 42
9% 9% 11%
Less than 20% 277 131 106

23% 21% 27%
j
Any sales (NET) 744 410 240
63% 64% 62%
pq
None 400 212 132

34% 33% 34%
jn
Don't know 36 14 16
3% 2% 4%
F6_C. How have your organisation's online sales of goods or services changed compared to pre
Size of business
Total 1-4 5-9

(z) (a) (b)
100% 54% 33%
Sales increased 353 172 127
30% 27% 33%
j
Sales stayed the same 351 189 107

30% 30% 28%
pq
Sales decreased 281 185 72
24% 29% 19%
bchip zbcf
We started selling online 76 19 45
6% 3% 12%
aj zac
We stopped selling online 51 35 10
4% 6% 3%
Don't know 67 35 27
6% 5% 7%
j
F8. What are your reasons for not selling via e-commerce at present?
Base: Businesses not currently using e-commerce
Size of business
Total 1-4 5-9
(z) (a) (b)
100% 57% 32%
Not relevant to the business 1681 938 527
83% 82% 82%
np
Covid / pandemic / lockdown 62 44 15

3% 4% 2%
i
Business is too small 56 38 14

3% 3% 2%
We do not sell products / only services 45 32 7

2% 3% 1%
i
Cost of setting up/ marketplace fees too
high 34 27 4
2% 2% 1%
Lack of time to implement 26 15 9

1% 1% 1%
We work face to face / would be too

impersonal 24 12 10
1% 1% 1%
Currently under development 23 17 4

1% 2% 1%
No website / internet / computer 22 11 9

1% 1% 1%
Lack of skills in the organisation 21 15 5

1% 1% 1%
Busy enough / we have established

customers / no need 21 11 9
1% 1% 1%
Products / services are bespoke 18 9 5

1% 1% 1%
Don't understand it / wouldn't know how

to 17 8 7
1% 1% 1%
Word of mouth preferred / sufficient 11 9 2

1% 1% *
Local business / location 8 2 5

* * 1%
Security and/or privacy concerns 5 4 -

* * -
Other 88 44 37
4% 4% 6%
k
Don't know 36 21 12
2% 2% 2%
j
F12. Which of the following steps, if any, are you taking to maximise your digital presence and s
Size of business
Total 1-4 5-9

(z) (a) (b)
100% 54% 33%
Using search engine optimisation 624 333 204
53% 52% 52%
i
Engaging in PR activity 491 236 173

42% 37% 45%
a
Using a breadth of digital market

platforms 479 245 152
41% 39% 39%
Collaborating with other businesses to

achieve cost savings 360 194 117
30% 31% 30%
Tailored our website for different

international markets 182 98 51
15% 15% 13%
i
Other (please specify) 74 44 24

6% 7% 6%
i
None of these 243 132 82
21% 21% 21%
d
F14. What are the key challenges you face in delivering international e-commerce services?
Size of business
Total 1-4 5-9

(z) (a) (b)
100% 54% 33%
We don't deliver these services / not
relevant / applicable 292 147 99
25% 23% 26%
m
UK exit from the EU 116 55 50
10% 9% 13%
Covid-19 / lockdown / travel ban 94 62 20

8% 10% 5%
ip
Customs or other regulations 79 47 24

7% 7% 6%
m
Logistics / reverse logistics 62 24 32
5% 4% 8%
a
Shipping and other costs 46 30 12

4% 5% 3%
ij
Ensuring translation is appropriate 40 24 11
3% 4% 3%
Ensuring appropriate technical

infrastructure is in place 33 24 7
3% 4% 2%
Tariffs 28 15 8
2% 2% 2%
Broadband quality 27 19 5
2% 3% 1%
Lack of skills / knowledge 24 11 12

2% 2% 3%
VAT 23 14 5
2% 2% 1%
Legal issues 21 19 1
2% 3% *
b zb
Marketing / raising brand awareness 21 17 1
2% 3% *
b b
Financial challenges / needs investments
/ funding 19 15 3
2% 2% 1%
Bureaucracy / red tape 16 9 6

1% 1% 1%
Payment methods including refunds 15 6 8

1% 1% 2%
Ensuring packaging is appropriate for

local markets 13 5 7
1% 1% 2%
Addressing cultural differences /

expectations 12 6 4
1% 1% 1%
Reaching new markets 12 6 5

1% 1% 1%
Compliance with differing labelling

requirements 12 6 5
1% 1% 1%
Having sufficient stock to fulfil orders

quickly 11 8 3
1% 1% 1%
Provision of in-market customer support 10 5 4

1% 1% 1%
Protecting intellectual property /

trademarks 5 5 -
* 1% -
Other 94 55 29
8% 9% 7%
Don't know 34 16 10
3% 3% 3%
Nothing / no issue 157 80 50

13% 13% 13%
No answer 161 93 50
14% 15% 13%
F15. Are you considering or planning to sell via e-commerce in the next 2-3 years?
Base: Businesses with no e-commerce sales (excluding those saying it's not relevant)
Size of business
Total 1-4 5-9

(z) (a) (b)
Weighted base 588 313 189*
100% 53% 32%*
Yes 164 89 53
28% 28% 28%
No 352 200 110

60% 64% 58%
h
Don't know 72 24 26
12% 8% 14%
ag
ods or provide services?
Number of
Size of business establishments Secto
Agricult Business Constru

10-19 20-49 50-99 100+ Single Multiple ure activiti es c tion
(c) (d) (e) (f) (g) (h) (i) (j) (k)
513 255 98 158 2796 550 512 912 255
225 103 31* 34* 2994 352 353 1004 395
7% 3% 1%* 1%* 89% 11% 11% 30% 12%
220 102 31 33 2914 336 344 965 391
98% 99% 98% 97% 97% 96% 97% 96% 99%
o
123 55 18 21 1475 205 160 648 111

55% 53% 57% 61% 49% 58% 45% 65% 28%
za zg kl ziklm
opq
61 30 8 12 692 114 55 326 33
27% 29% 27% 34% 23% 32% 16% 32% 8%
zab zg kl ziklop
q
57 25 5 9 592 94 38 285 14
25% 25% 16% 25% 20% 27% 11% 28% 4%
zb zg k ziklop
q
70 32 9 12 791 124 61 390 35
31% 31% 28% 36% 26% 35% 17% 39% 9%
b zg kl ziklop
q
1 - 1 * 15 7 2 9 -
1% - 2% 1% * 2% 1% 1% -
zg
ferent markets in the next 12 months?

Number of

(c) (d) (e) (f) (g) (h) (i) (j) (k)
509 253 95 156 2757 539 497 897 255
223 101 30* 34* 2957 340 343 990 395
7% 3% 1%* 1%* 90% 10% 10% 30% 12%
54 30 9 9 666 84 53 267 65
24% 30% 29% 25% 23% 25% 16% 27% 16%
zb ziko
164 68 21 21 2195 222 283 673 322

74% 67% 68% 61% 74% 65% 83% 68% 82%
f zh zjnp zjnp
4 3 1 5 95 35 6 50 8
2% 3% 3% 14% 3% 10% 2% 5% 2%
zabcde zg i
wing markets to increase, stay the same, or decrease in the next 12 months?
Outside of
the UK,
outside of
the EU
1172
1143
349
31%
287
25%
124
11%
323
28%
59
5%
to increase, stay the same, or decrease in the next 12 months? In Scotland
Number of

(c) (d) (e) (f) (g) (h) (i) (j) (k)
508 251 96 155 2749 537 502 892 253
222 102 31* 33* 2935 342 347 979 391
7% 3% 1%* 1%* 90% 10% 11% 30% 12%
144 61 17 20 1544 171 126 509 213
65% 60% 54% 61% 53% 50% 36% 52% 55%
zab za a i i
60 25 8 8 996 110 195 344 125

27% 25% 26% 25% 34% 32% 56% 35% 32%
zjklm m m
nopq
8 9 3 2 230 19 13 78 44
3% 9% 10% 6% 8% 6% 4% 8% 11%
c c i i
3 4 1 1 50 17 1 19 -
1% 4% 3% 2% 2% 5% * 2% -
zg i
8 2 2 2 115 25 12 29 8
4% 2% 6% 6% 4% 7% 3% 3% 2%
zg
to increase, stay the same, or decrease in the next 12 months? Outside of Scotland, but in the rest of the U
Number of
(c) (d) (e) (f) (g) (h) (i) (j) (k)
310 145 56 111 1580 366 289 583 93
135 60* 19* 23* 1686 227 187 700 142*
7% 3%* 1%* 1%* 88% 12% 10% 37% 7%*
72 35 11 14 792 108 55 340 44
53% 59% 56% 63% 47% 48% 29% 49% 31%
za zab zab ik
42 16 6 5 574 69 101 241 53

31% 27% 30% 23% 34% 30% 54% 34% 37%
zjkmn mp mp
pq
4 4 1 1 126 18 7 57 15
3% 7% 4% 3% 7% 8% 4% 8% 11%
i
13 3 2 1 143 18 17 41 28
9% 5% 8% 6% 8% 8% 9% 6% 20%
n zjmno
p
5 1 * 1 52 14 8 22 2
4% 2% 2% 5% 3% 6% 4% 3% 1%
to increase, stay the same, or decrease in the next 12 months? Outside of the UK, within the EU
Number of
(c) (d) (e) (f) (g) (h) (i) (j) (k)
206 107 39 67 1022 233 149 376 47
86 43* 13** 15* 1069 154 100 450 83**
7% 4%* 1%** 1%* 87% 13% 8% 37% 7%**
27 14 3 7 274 39 18 122 6
31% 32% 19% 47% 26% 25% 19% 27% 8%
zab
25 12 6 4 285 43 29 140 29
29% 28% 46% 26% 27% 28% 30% 31% 35%
m m
13 8 1 2 199 28 19 86 3
16% 18% 10% 12% 19% 18% 19% 19% 3%
q q
18 9 3 2 261 30 27 82 40
21% 21% 25% 13% 24% 19% 27% 18% 48%
jm
3 1 - * 50 15 6 20 5
3% 2% - 3% 5% 10% 6% 5% 6%
zg
to increase, stay the same, or decrease in the next 12 months? Outside of the UK, outside of the EU
Number of
(c) (d) (e) (f) (g) (h) (i) (j) (k)
199 102 33 60 960 212 122 354 43
84 42* 11** 13* 1003 141* 83 422 71**
7% 4%* 1%** 1%* 88% 12%* 7% 37% 6%**
36 18 2 6 300 48 21 140 1
43% 42% 20% 50% 30% 34% 25% 33% 2%
zab za zab
17 9 5 3 253 35 23 116 19
21% 22% 45% 24% 25% 25% 27% 27% 27%
m m
8 2 * 1 113 12 5 54 1
9% 5% 4% 5% 11% 8% 6% 13% 2%
p np
21 12 3 2 292 31 31 92 45
25% 30% 29% 18% 29% 22% 37% 22% 63%
zjm
2 1 * * 45 14 4 22 4
3% 2% 3% 3% 5% 10% 4% 5% 6%
zg
ommerce in the last 12 months?
Number of

(c) (d) (e) (f) (g) (h) (i) (j) (k)
513 255 98 158 2796 550 512 912 255
225 103 31* 34* 2994 352 353 1004 395
7% 3% 1%* 1%* 89% 11% 11% 30% 12%
6 - - * 118 6 8 53 9
3% - - 1% 4% 2% 2% 5% 2%
d zi
12 4 * 1 160 14 10 43 4
5% 4% 1% 3% 5% 4% 3% 4% 1%
8 3 1 2 94 19 5 36 9
3% 3% 2% 5% 3% 5% 2% 4% 2%
11 3 1 4 128 22 8 53 15
5% 3% 2% 11% 4% 6% 2% 5% 4%
zabcde i
12 5 3 3 154 19 15 40 16
5% 5% 9% 10% 5% 6% 4% 4% 4%
za
38 21 6 2 403 42 55 104 33
17% 21% 21% 7% 13% 12% 16% 10% 8%
zaf zaf af jkl
86 36 11 13 1057 123 102 330 86

38% 35% 35% 37% 35% 35% 29% 33% 22%
kl
127 56 18 15 1852 182 244 634 294

56% 55% 58% 43% 62% 52% 69% 63% 75%
f zh zmnpq mnp zjmnp
q
12 10 2 7 85 47 8 40 14
5% 10% 7% 20% 3% 13% 2% 4% 4%
a zab a zabcde zg
the last 12 months were to other businesses?
Number of
(c) (d) (e) (f) (g) (h) (i) (j) (k)
203 93 35 56 1036 208 146 310 65
86 36* 11** 13* 1057 123* 102 330 86*
7% 3%* 1%** 1%* 90% 10%* 9% 28% 7%*
14 3 1 1 146 9 16 91 2
16% 10% 7% 10% 14% 7% 16% 27% 2%
kmp zikmno
pq
5 1 * 1 55 7 6 22 2
6% 3% 4% 10% 5% 6% 6% 7% 2%
4 1 - * 56 3 4 17 6
4% 4% - 3% 5% 3% 4% 5% 7%
6 2 * 1 60 19 9 26 10
7% 5% 1% 8% 6% 16% 9% 8% 11%
zg mp
6 3 1 1 99 11 8 25 6
7% 8% 9% 9% 9% 9% 7% 8% 7%
24 10 3 2 253 25 26 58 28
28% 27% 32% 14% 24% 20% 25% 18% 32%
58 21 6 7 670 75 69 239 53
67% 57% 52% 54% 63% 61% 68% 73% 62%
mpq zmpq
27 15 4 4 356 44 28 81 33
31% 41% 39% 33% 34% 36% 28% 24% 38%
1 * 1 2 32 4 4 10 *
2% 1% 9% 13% 3% 3% 4% 3% *
zabcd
ces changed compared to pre-COVID-19?

Number of

(c) (d) (e) (f) (g) (h) (i) (j) (k)
203 93 35 56 1036 208 146 310 65
86 36* 11** 13* 1057 123* 102 330 86*
7% 3%* 1%** 1%* 90% 10%* 9% 28% 7%*
31 10 4 6 311 42 35 77 16
36% 26% 39% 49% 29% 35% 34% 23% 19%
zad jm
33 13 3 4 304 47 40 137 34
39% 36% 23% 28% 29% 39% 39% 42% 39%
zb z zmnpq zmnpq mq
14 7 1 2 266 15 11 87 15
16% 20% 11% 12% 25% 12% 11% 26% 18%
zh ip
3 5 2 * 70 6 6 9 5
4% 13% 16% 3% 7% 5% 6% 3% 6%
zac
1 2 1 - 45 6 3 11 4
1% 4% 6% - 4% 5% 3% 3% 5%
3 * 1 1 62 6 7 7 12
4% * 6% 8% 6% 5% 6% 2% 14%
d j jp
Number of
(c) (d) (e) (f) (g) (h) (i) (j) (k)
283 142 54 65 1675 261 354 561 179
127 56* 18* 15* 1852 182 244 634 294*
6% 3%* 1%* 1%* 91% 9% 12% 31% 14%*
110 49 17 13 1534 148 208 553 273
86% 87% 93% 90% 83% 81% 85% 87% 93%
np znp zilmn
op
2 * 1 - 57 5 2 18 5
1% 1% 3% - 3% 3% 1% 3% 2%
4 * - * 53 3 7 16 2
3% 1% - 1% 3% 2% 3% 2% 1%
4 1 1 - 42 3 1 29 4
3% 2% 7% - 2% 2% * 5% 1%
zb zip
1 2 * * 32 2 2 11 1
1% 3% 2% * 2% 1% 1% 2% *
b
1 1 - - 23 3 2 4 1
1% 2% - - 1% 2% 1% 1% *
1 1 - 1 23 1 2 8 1
1% 2% - 3% 1% 1% 1% 1% *
* 1 * * 20 3 1 7 -
* 2% 1% 1% 1% 2% 1% 1% -
1 * - - 19 3 4 3 1
1% 1% - - 1% 1% 2% * *
- 1 - - 18 3 2 5 1
- 1% - - 1% 2% 1% 1% *
* * - - 21 * 5 6 1
* * - - 1% * 2% 1% *
2 2 - - 15 3 - 5 5
1% 3% - - 1% 2% - 1% 2%
z
1 1 * - 16 1 2 1 2
1% 2% * - 1% 1% 1% * 1%
* - - - 11 - 4 2 1
* - - - 1% - 2% * *
z
- * - * 8 * 2 1 1
- 1% - 3% * * 1% * *
zac
* 1 - - 4 1 * 2 -
* 2% - - * * * * -
zab
5 1 * 1 77 11 7 20 -
4% 2% 3% 4% 4% 6% 3% 3% -
k
2 1 * 1 31 6 8 5 5
1% 1% 1% 4% 2% 3% 3% 1% 2%
zj
e your digital presence and support your e-commerce activity?
Number of

(c) (d) (e) (f) (g) (h) (i) (j) (k)
203 93 35 56 1036 208 146 310 65
86 36* 11** 13* 1057 123* 102 330 86*
7% 3%* 1%** 1%* 90% 10%* 9% 28% 7%*
48 23 6 7 561 63 39 177 43
56% 63% 53% 55% 53% 51% 39% 54% 49%
i
39 23 6 7 427 64 34 157 28
45% 64% 54% 57% 40% 52% 34% 48% 32%
zabc a zg zi
43 23 5 7 426 53 33 143 30
50% 64% 48% 58% 40% 44% 33% 43% 35%
za zab zab
23 16 3 6 319 41 37 106 19
26% 44% 32% 44% 30% 33% 36% 32% 22%
zac c
18 8 1 4 159 23 7 60 7
21% 22% 9% 28% 15% 18% 7% 18% 8%
zb zb i
4 2 * * 67 7 2 21 4
4% 6% 1% 1% 6% 6% 2% 6% 5%
16 4 3 3 217 26 28 64 26
19% 10% 24% 24% 21% 21% 27% 20% 30%
zp
al e-commerce services?
Number of

(c) (d) (e) (f) (g) (h) (i) (j) (k)
203 93 35 56 1036 208 146 310 65
86 36* 11** 13* 1057 123* 102 330 86*
7% 3%* 1%** 1%* 90% 10%* 9% 28% 7%*
23 13 5 3 255 37 34 67 33
27% 35% 41% 21% 24% 30% 33% 20% 38%
zjmp jmp
6 2 3 * 109 7 7 33 3
7% 5% 23% 1% 10% 6% 7% 10% 4%
6 4 * 1 88 6 3 32 -
7% 10% 2% 8% 8% 5% 3% 10% -
ip
4 2 1 1 71 8 7 21 1
5% 6% 11% 5% 7% 6% 7% 6% 2%
m
4 2 1 * 52 10 3 22 1
4% 5% 11% 3% 5% 8% 3% 7% 1%
1 2 - * 41 5 * 5 -
2% 6% - 2% 4% 4% * 2% -
1 2 - 1 39 1 - 17 -
1% 7% - 5% 4% 1% - 5% -
c i
1 1 - * 33 1 1 13 5
1% 3% - 2% 3% * 1% 4% 6%
3 1 1 * 24 4 3 9 1
3% 4% 5% 2% 2% 3% 3% 3% 1%
1 * - 1 21 5 6 11 2
1% * - 6% 2% 4% 6% 3% 2%
bd znp
* 1 - * 24 * 1 2 -
* 3% - 1% 2% * 1% 1% -
3 1 * * 21 2 - 8 1
3% 3% 1% 1% 2% 2% - 2% 1%
1 * - - 19 2 2 10 1
1% * - - 2% 1% 2% 3% 1%
1 1 - 1 20 1 2 13 -
1% 2% - 8% 2% 1% 2% 4% -
b zbc z
* 1 - - 19 - - 7 -
* 2% - - 2% - - 2% -
- * - * 15 * 3 5 -
- 1% - 2% 1% * 3% 1% -
z
* 1 - * 13 2 - 5 -
* 3% - 4% 1% 2% - 2% -
* * * - 12 * * 2 -
* * 1% - 1% * * 1% -
1 * - * 12 * - 8 -
1% 1% - 3% 1% * - 2% -
* * - * 10 3 3 4 1
* * - 2% 1% 2% 3% 1% 1%
z
* * - - 11 * - 2 -
* * - - 1% * - 1% -
- * * - 11 * * 4 -
- * 1% - 1% * * 1% -
1 * - - 8 2 * 10 -
1% 1% - - 1% 2% * 3% -
z
* - - - 5 * - 2 -
* - - - * * - 1% -
6 2 * * 79 16 11 35 5
7% 6% 1% 2% 7% 13% 11% 11% 5%
3 * 1 1 26 8 2 5 5
4% 1% 5% 6% 2% 6% 2% 2% 6%
zg
18 3 2 2 142 15 14 51 16
21% 9% 16% 12% 13% 12% 13% 15% 18%
zab
9 4 1 3 149 12 14 40 16
11% 11% 8% 24% 14% 10% 14% 12% 19%
c
next 2-3 years?

not relevant)
Number of

(c) (d) (e) (f) (g) (h) (i) (j) (k)
82 43 17 46 449 142 94 138 33
37* 19** 5** 8** 488 99* 65* 148* 45**
6%* 3%** 1%** 1%** 83% 17%* 11%* 25%* 8%**
8 6 1 1 131 33 18 44 2
20% 30% 19% 12% 27% 33% 28% 30% 4%
25 10 3 3 306 45 38 90 31
66% 51% 65% 43% 63% 46% 58% 60% 70%
zh
5 4 1 4 51 21 9 15 12
14% 19% 17% 46% 10% 21% 14% 10% 27%
zg
z/i/j/k/l/m/n/o/p/q
gible for sig testing
Sector Area
Transpo
r t/ Souther
Health/ Hotels/ Commu Highland n
Social restaura Manufac nic Wholesa Other Rest of s and Scotland
Work nts t uring ations l e/ retail services Scotland Islands area
(l) (m) (n) (o) (p) (q) (a) (b) (c)
162 334 293 221 439 218 1586 1150 610
124* 272 177 310 437 276 2717 415 214
4%* 8% 5% 9% 13% 8% 81% 12% 6%
123 267 171 294 429 267 2632 410 207
99% 98% 97% 95% 98% 97% 97% 99% 97%
zac
23 122 126 161 223 106 1386 169 125

19% 45% 71% 52% 51% 38% 51% 41% 59%
kl ziklm klq klq l b zab
opq
3 102 72 66 108 41 669 97 40
2% 38% 41% 21% 25% 15% 25% 23% 19%
ziklo ziklo kl iklq l c c
pq pq
5 92 63 59 89 40 573 86 27
4% 34% 36% 19% 20% 14% 21% 21% 12%
ziklo ziklo ikl ikl kl c c
pq pq
6 103 81 80 115 44 764 108 43
5% 38% 46% 26% 26% 16% 28% 26% 20%
ziklo ziklo ikl iklq l c c
pq pq
* * * 1 - 8 19 1 1
* * * * - 3% 1% * *
zkp
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
161 332 290 217 433 214 1561 1136 599
123* 271 173 303 428 272 2679 408 210
4%* 8% 5% 9% 13% 8% 81% 12% 6%
22 62 65 46 107 62 650 71 30
18% 23% 38% 15% 25% 23% 24% 17% 14%
zijkl io zbc
mopq
99 202 104 252 280 203 1916 327 174
81% 75% 60% 83% 65% 75% 72% 80% 83%
jnp n zjnp n za za
2 6 4 6 41 6 114 11 5
1% 2% 2% 2% 10% 2% 4% 3% 3%
zijklm
noq
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
161 330 287 215 432 214 1553 1140 593
123* 268 174 297 430 269 2657 412 209
4%* 8% 5% 9% 13% 8% 81% 13% 6%
55 183 100 157 243 130 1421 195 99
45% 68% 57% 53% 57% 48% 53% 47% 48%
zijkl i i i i bc
opq
34 51 58 94 119 85 856 164 85
28% 19% 33% 32% 28% 32% 32% 40% 41%
m m m za za
13 18 10 32 29 14 211 28 11
10% 7% 6% 11% 7% 5% 8% 7% 5%
i i
13 * - 3 3 26 57 5 4
11% * - 1% 1% 10% 2% 1% 2%
zijkmn zijkmnop
op
8 15 6 12 36 15 111 20 9
7% 6% 3% 4% 8% 5% 4% 5% 4%
zijk
d, but in the rest of the UK
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
53 196 233 136 263 100 972 583 391
35** 137* 135 174* 261 142* 1586 196 132
2%** 7%* 7% 9%* 14% 7%* 83% 10% 7%
15 80 73 69 169 55 766 83 51
41% 59% 54% 40% 65% 39% 48% 43% 38%
ikoq ikoq zijko c
q
8 21 50 72 54 43 508 73 62
23% 16% 37% 41% 21% 30% 32% 37% 47%
mp mp z zab
2 23 4 17 8 10 125 12 6
5% 17% 3% 10% 3% 7% 8% 6% 5%
zijnp p
9 8 4 10 13 31 137 16 8
27% 6% 3% 6% 5% 22% 9% 8% 6%
zijmnop
1 4 3 6 16 3 50 11 5
4% 3% 2% 3% 6% 2% 3% 6% 4%
za
within the EU
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
27 175 175 74 173 59 633 432 190
26** 121* 100* 86* 174* 84* 1024 139 61
2%** 10%* 8%* 7%* 14%* 7%* 84% 11% 5%
4 44 30 29 46 14 270 32 10
14% 37% 30% 33% 26% 16% 26% 23% 17%
iq c
6 11 28 23 43 18 272 41 15
23% 9% 28% 27% 25% 21% 27% 29% 25%
m m m
1 52 15 21 25 5 185 29 13
5% 43% 15% 25% 14% 6% 18% 21% 21%
zijnp q
q
15 10 22 12 44 39 246 26 18
58% 8% 22% 14% 25% 47% 24% 19% 30%
m m zijmnop zb
- 4 5 1 17 8 50 11 4
- 3% 5% 1% 10% 10% 5% 8% 6%
z
outside of the EU
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
26 169 170 74 157 57 593 411 168
25** 112* 97* 86* 166* 81* 961 130 52
2%** 10%* 8%* 8%* 15%* 7%* 84% 11% 5%
4 37 43 32 52 19 304 34 10
16% 33% 45% 37% 31% 23% 32% 26% 20%
ziq c
6 12 24 21 48 19 237 37 13
24% 10% 25% 24% 29% 23% 25% 29% 26%
m m
* 46 1 11 2 3 97 24 4
2% 41% 1% 13% 1% 4% 10% 19% 7%
zijnop np zac
q
15 13 24 18 46 40 273 28 22
59% 12% 25% 21% 27% 49% 28% 21% 42%
m zjmnop b zab
- 3 4 4 18 * 50 7 3
- 3% 4% 4% 11% 1% 5% 5% 5%
z
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
162 334 293 221 439 218 1586 1150 610
124* 272 177 310 437 276 2717 415 214
4%* 8% 5% 9% 13% 8% 81% 12% 6%
3 18 4 6 13 11 105 16 4
2% 7% 2% 2% 3% 4% 4% 4% 2%
i c c
3 39 11 12 37 13 135 29 9
3% 14% 6% 4% 8% 5% 5% 7% 4%
zijkln k zijk z
oq
3 23 4 4 16 12 93 13 7
3% 8% 2% 1% 4% 4% 3% 3% 3%
zijkno
2 20 13 14 18 8 128 12 10
1% 7% 7% 5% 4% 3% 5% 3% 5%
i il b
8 22 14 18 27 15 141 23 10
6% 8% 8% 6% 6% 5% 5% 5% 5%
j
5 32 48 30 97 40 352 66 27
4% 12% 27% 10% 22% 15% 13% 16% 13%
zijkl zijkl l z
moq mo
23 155 93 84 209 99 954 158 68
19% 57% 53% 27% 48% 36% 35% 38% 32%
zijkl zijkl zijkl kl zc
oq oq oq
93 106 81 215 202 164 1650 243 141
75% 39% 46% 69% 46% 60% 61% 59% 66%
zjmnp zmnp mnp zab
q
7 11 3 11 26 12 113 14 5
6% 4% 2% 3% 6% 4% 4% 3% 3%
i
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
28 209 143 65 209 69 559 474 211
23** 155* 93* 84* 209 99* 954 158 68
2%** 13%* 8%* 7%* 18% 8%* 81% 13% 6%
1 7 12 6 13 7 132 13 9
4% 5% 12% 7% 6% 7% 14% 8% 14%
b b
* 6 7 2 10 7 48 10 4
1% 4% 8% 3% 5% 7% 5% 7% 6%
- 16 5 1 11 - 50 7 3
- 10% 5% 1% 5% - 5% 4% 4%
q
1 3 6 12 7 6 67 8 5
3% 2% 7% 14% 3% 6% 7% 5% 7%
mp
4 18 13 11 17 8 93 11 6
18% 12% 14% 13% 8% 8% 10% 7% 9%
3 32 27 27 55 21 219 43 16
13% 21% 29% 33% 26% 21% 23% 27% 23%
j j z
9 82 70 59 113 49 609 92 43
39% 53% 76% 71% 54% 49% 64% 58% 64%
zmpq q
13 66 18 24 91 45 320 58 22
57% 43% 19% 29% 44% 45% 34% 37% 33%
ijn zijn ijn
1 6 5 * 4 6 26 8 2
4% 4% 5% * 2% 6% 3% 5% 3%
z
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
28 209 143 65 209 69 559 474 211
23** 155* 93* 84* 209 99* 954 158 68
2%** 13%* 8%* 7%* 18% 8%* 81% 13% 6%
12 32 32 15 106 28 287 43 24
50% 21% 35% 18% 51% 28% 30% 27% 35%
zijkm
noq
7 31 23 25 45 11 277 53 21
29% 20% 24% 30% 21% 11% 29% 34% 31%
q z
1 58 15 30 27 35 230 37 13
5% 38% 17% 36% 13% 36% 24% 24% 20%
ziknp inp inp
* 11 9 5 21 9 61 12 4
1% 7% 10% 6% 10% 9% 6% 7% 6%
j j j
* 17 5 2 3 5 44 5 2
1% 11% 5% 2% 2% 5% 5% 3% 3%
zijp
3 6 8 7 6 11 56 8 3
15% 4% 9% 8% 3% 11% 6% 5% 5%
j j
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
116 111 134 148 197 136 942 617 377
93* 106* 81* 215* 202* 164* 1650 243 141
5%* 5%* 4%* 11%* 10%* 8%* 81% 12% 7%
77 82 56 172 115 145 1361 201 119
83% 77% 70% 80% 57% 88% 83% 83% 84%
p p p np
3 15 2 12 3 3 53 6 2
3% 15% 2% 6% 1% 2% 3% 3% 2%
zijkln i
pq
3 1 5 6 15 1 42 9 4
3% 1% 6% 3% 7% * 3% 4% 3%
kq zjkq
1 3 - 4 - 3 43 1 1
1% 3% - 2% - 2% 3% * 1%
b
4 1 2 3 9 1 25 5 4
4% 1% 3% 1% 4% * 1% 2% 2%
k zk
1 - 5 - 7 6 23 3 *
1% - 7% - 4% 3% 1% 1% *
zijkmo j j
* - * - 9 3 21 1 2
1% - 1% - 4% 2% 1% 1% 1%
zko
- * 3 * 12 * 21 2 1
- * 3% * 6% * 1% 1% 1%
ko zijkoq
- * 3 1 10 - 16 4 2
- * 4% * 5% - 1% 2% 1%
zjkoq zjko
4 * - 3 4 * 15 4 2
4% * - 2% 2% * 1% 2% 1%
zj
* - * 6 3 - 16 4 2
* - * 3% 1% - 1% 2% 1%
- 3 4 1 - - 18 * -
- 3% 5% * - - 1% * -
zijopq
- * 2 - 8 2 9 4 3
- * 2% - 4% 1% 1% 2% 2%
j zj za za
- - 1 * * 3 7 3 1
- - 1% * * 2% * 1% 1%
za
- * * 3 1 - 4 3 1
- * * 2% 1% - * 1% 1%
za
1 * * 1 - * 3 1 1
1% * * * - * * * *
3 2 4 17 33 4 79 6 3
4% 2% 4% 8% 16% 2% 5% 3% 2%
k k jk zijklm
3 4 3 * 3 6 29 4 3
3% 3% 4% * 2% 3% 2% 2% 2%
jo
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
28 209 143 65 209 69 559 474 211
23** 155* 93* 84* 209 99* 954 158 68
2%** 13%* 8%* 7%* 18% 8%* 81% 13% 6%
19 85 53 32 121 54 523 68 32
81% 55% 58% 38% 58% 54% 55% 43% 47%
i i io b
13 60 35 33 95 35 414 52 24
57% 39% 37% 40% 46% 35% 43% 33% 36%
b
14 69 37 26 88 39 392 64 23
60% 45% 40% 31% 42% 39% 41% 41% 34%
5 46 35 34 58 21 297 44 19
20% 29% 38% 41% 28% 21% 31% 28% 28%
1 33 21 13 29 11 152 22 8
2% 22% 23% 16% 14% 11% 16% 14% 12%
i ik
3 8 7 3 18 8 63 8 4
13% 5% 7% 3% 9% 8% 7% 5% 5%
i
2 29 15 25 31 22 177 47 19
8% 19% 16% 29% 15% 23% 19% 30% 28%
za za
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
28 209 143 65 209 69 559 474 211
23** 155* 93* 84* 209 99* 954 158 68
2%** 13%* 8%* 7%* 18% 8%* 81% 13% 6%
7 22 27 23 41 38 233 40 19
28% 14% 30% 27% 20% 38% 24% 26% 27%
m zjmp
- 10 9 12 35 6 96 14 5
- 7% 9% 14% 17% 6% 10% 9% 8%
zi
- 38 3 8 1 9 76 14 4
- 25% 3% 10% * 9% 8% 9% 6%
zijknp p p
q
* 1 8 4 27 9 67 8 4
* 1% 9% 5% 13% 9% 7% 5% 6%
m zm m
1 2 9 2 21 3 49 10 3
3% 1% 9% 2% 10% 3% 5% 6% 5%
m zm
3 8 6 - 15 8 41 4 1
11% 5% 7% - 7% 8% 4% 2% 2%
ij ij ij
1 11 1 5 6 * 36 2 1
2% 7% 2% 6% 3% * 4% 2% 2%
i
1 3 2 3 4 1 25 6 3
3% 2% 2% 3% 2% 1% 3% 4% 4%
- 1 4 * 8 3 22 3 3
- 1% 4% * 4% 3% 2% 2% 4%
* 2 * 4 1 * 16 9 1
* 1% * 5% * * 2% 6% 2%
zac
3 10 1 - 4 3 21 3 1
11% 7% 1% - 2% 3% 2% 2% 2%
zj
- 1 * 3 10 - 21 2 1
- 1% * 3% 5% - 2% 1% 2%
zi
- - * - 5 3 19 1 1
- - * - 3% 3% 2% 1% 1%
- 1 * - 4 * 17 2 2
- 1% * - 2% * 2% 1% 3%
1 - 1 3 5 3 18 * 1
2% - 1% 4% 3% 3% 2% * 1%
- - 2 3 3 - 14 1 1
- - 2% 3% 1% - 2% * 1%
- - 1 * 10 - 13 1 1
- - 1% * 5% - 1% 1% 2%
z
- * 2 - 8 - 12 1 *
- * 2% - 4% - 1% * *
z
- 4 * - * - 11 1 1
- 2% 1% - * - 1% * 1%
- * * - 3 * 10 2 1
- * * - 1% * 1% 1% 1%
- - * 3 6 - 10 * 1
- - * 3% 3% - 1% * 1%
z
- - * - 6 - 10 1 *
- - * - 3% - 1% * 1%
z
- - * - - - 10 * -
- - * - - - 1% * -
- - * - 3 - 5 * *
- - * - 1% - * * *
3 8 10 4 14 5 82 9 4
11% 5% 11% 5% 7% 5% 9% 6% 6%
- 6 3 1 8 3 27 6 2
- 4% 4% 1% 4% 3% 3% 4% 3%
6 17 11 12 20 12 120 26 11
27% 11% 11% 14% 9% 12% 13% 16% 16%
z
4 32 11 5 25 13 131 19 11
18% 21% 11% 6% 12% 13% 14% 12% 16%
o
Sector Area
Transpo
r t/ Souther
(l) (m) (n) (o) (p) (q) (a) (b) (c)
34 49 56 44 108 35 291 201 99
25** 40** 32** 67** 125* 41** 486 68 34*
4%** 7%** 5%** 11%** 21%* 7%** 83% 12% 6%*
6 23 11 17 42 2 136 21 7
24% 57% 35% 26% 34% 4% 28% 31% 22%
16 15 19 49 61 33 291 39 22
64% 38% 61% 72% 49% 81% 60% 57% 66%
3 2 1 2 22 6 59 8 4
12% 5% 5% 2% 18% 15% 12% 12% 12%
Location Organisation type
Mid- North-
Central Scotland East South of West of
Scotland Glasgow Highland Lothians and Fife Scotland Scotland Scotland Private
(d) (e) (f) (g) (h) (i) (j) (k) (l)
160 161 1150 199 279 324 860 213 3036
282 285 415 321 502 499 655 388 3078
8% 9% 12% 10% 15% 15% 20% 12% 92%
278 273 410 313 482 486 631 376 2989
99% 96% 99% 97% 96% 97% 96% 97% 97%
zehj
137 162 169 146 277 255 340 194 1610

48% 57% 41% 45% 55% 51% 52% 50% 52%
f f f f f zm
59 83 97 62 133 128 161 81 770

21% 29% 23% 19% 27% 26% 25% 21% 25%
zm
37 65 86 52 126 132 124 64 649

13% 23% 21% 16% 25% 26% 19% 16% 21%
d d dk zdgjk zm
64 91 108 75 158 152 173 93 874

23% 32% 26% 23% 31% 30% 26% 24% 28%
zm
1 2 1 2 1 3 6 5 16
* 1% * 1% * 1% 1% 1% 1%
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
158 159 1136 196 275 316 847 209 2989
279 283 408 316 494 490 646 381 3035
8% 9% 12% 10% 15% 15% 20% 12% 92%
67 81 71 92 115 109 126 88 712
24% 29% 17% 29% 23% 22% 20% 23% 23%
fj fj zm
200 184 327 206 366 366 501 268 2199

72% 65% 80% 65% 74% 75% 77% 70% 72%
zegk g zeg
11 18 11 18 13 14 19 25 124
4% 7% 3% 6% 3% 3% 3% 6% 4%
f f
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
157 157 1140 195 274 317 837 209 2981
278 274 412 315 496 486 636 380 3014
8% 8% 13% 10% 15% 15% 19% 12% 92%
149 140 195 178 288 221 316 228 1617
54% 51% 47% 57% 58% 45% 50% 60% 54%
fi fi zfij zm
95 79 164 94 133 195 238 107 1020

34% 29% 40% 30% 27% 40% 37% 28% 34%
zeghk zeghk hk
15 22 28 19 49 38 49 31 239
5% 8% 7% 6% 10% 8% 8% 8% 8%
5 7 5 8 9 10 16 8 17
2% 2% 1% 2% 2% 2% 3% 2% 1%
15 25 20 16 17 22 18 7 121
5% 9% 5% 5% 3% 5% 3% 2% 4%
zhjk

Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
94 109 583 122 180 195 535 128 1837
155* 189* 196 184* 314 284 367 224* 1817
8%* 10%* 10% 10%* 16% 15% 19% 12%* 95%
61 106 83 90 170 115 171 105 864
39% 56% 43% 49% 54% 40% 47% 47% 48%
dfi dfi
68 43 73 54 76 113 135 80 612

44% 23% 37% 29% 24% 40% 37% 36% 34%
eh zeh eh eh
12 17 12 8 34 24 28 8 141
7% 9% 6% 4% 11% 9% 8% 4% 8%
k
10 18 16 28 21 17 23 28 137
6% 9% 8% 15% 7% 6% 6% 13% 8%
zhij
5 5 11 4 13 15 9 3 62
3% 3% 6% 2% 4% 5% 2% 1% 3%
zjk

Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
57 75 432 82 114 127 287 81 1177
94* 129* 139 117* 202* 182* 220 141* 1155
8%* 11%* 11% 10%* 16%* 15%* 18% 12%* 94%
23 37 32 41 42 56 59 23 298
24% 29% 23% 35% 21% 31% 27% 16% 26%
k k
32 34 41 27 48 62 49 37 307
34% 26% 29% 23% 24% 34% 22% 26% 27%
3 22 29 10 64 21 57 19 223
3% 17% 21% 9% 32% 12% 26% 14% 19%
d dgi zdfgik zdgi
31 29 26 33 37 28 51 56 265
33% 22% 19% 29% 18% 16% 23% 40% 23%
fi zefhij
5 7 11 5 10 15 5 5 62
6% 6% 8% 5% 5% 8% 2% 4% 5%
zj j

Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
50 67 411 80 109 124 257 74 1093
80* 113* 130 113* 195* 182* 199 130* 1078
7%* 10%* 11% 10%* 17%* 16%* 17% 11%* 94%
26 40 34 36 49 72 64 27 331
32% 36% 26% 32% 25% 40% 32% 21% 31%
zfhk
17 26 37 25 45 51 51 35 270
22% 23% 29% 23% 23% 28% 26% 27% 25%
1 7 24 8 42 16 17 9 122
1% 6% 19% 7% 22% 9% 9% 7% 11%
zdegijk zdegijk
34 31 28 38 42 32 61 57 297
42% 27% 21% 34% 22% 18% 31% 44% 28%
fhi i i zfhi
3 10 7 5 15 11 6 3 57
3% 8% 5% 5% 8% 6% 3% 2% 5%
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
160 161 1150 199 279 324 860 213 3036
282 285 415 321 502 499 655 388 3078
8% 9% 12% 10% 15% 15% 20% 12% 92%
3 14 16 12 24 20 23 12 118
1% 5% 4% 4% 5% 4% 4% 3% 4%
9 16 29 17 34 13 37 18 154
3% 6% 7% 5% 7% 3% 6% 5% 5%
zi i
8 14 13 13 14 16 31 3 100
3% 5% 3% 4% 3% 3% 5% 1% 3%
k k
23 17 12 15 29 16 20 19 149
8% 6% 3% 5% 6% 3% 3% 5% 5%
fj zm
12 24 23 10 26 26 33 21 160
4% 8% 5% 3% 5% 5% 5% 5% 5%
42 24 66 38 64 77 89 45 430
15% 8% 16% 12% 13% 15% 14% 12% 14%
ze zm
97 110 158 105 190 169 232 118 1111

34% 39% 38% 33% 38% 34% 36% 31% 36%
z zm
167 159 243 206 291 318 399 251 1848

59% 56% 59% 64% 58% 64% 61% 65% 60%
19 16 14 10 21 12 23 18 119
7% 6% 3% 3% 4% 2% 3% 5% 4%

Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
52 67 474 62 103 108 307 71 1175
97* 110* 158 105* 190* 169* 232 118* 1111
8%* 9%* 13% 9%* 16%* 14%* 20% 10%* 94%
17 15 13 22 14 26 32 15 151
17% 14% 8% 21% 8% 15% 14% 12% 14%
fh
3 7 10 2 17 5 12 6 59
3% 6% 7% 2% 9% 3% 5% 5% 5%
4 2 7 5 4 9 16 12 59
4% 2% 4% 5% 2% 5% 7% 10% 5%
h
11 9 8 9 9 16 12 5 79
11% 8% 5% 9% 5% 10% 5% 4% 7%
6 12 11 5 26 21 14 15 99
6% 11% 7% 5% 14% 12% 6% 13% 9%
12 23 43 26 53 46 56 19 266
13% 20% 27% 25% 28% 27% 24% 16% 24%
zd
52 68 92 70 124 123 142 73 714
54% 62% 58% 67% 65% 73% 61% 61% 64%
df zm
40 37 58 30 61 43 88 43 363
41% 34% 37% 28% 32% 25% 38% 37% 33%
i
5 5 8 4 5 4 2 3 34
5% 5% 5% 4% 3% 2% 1% 2% 3%
zj
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
52 67 474 62 103 108 307 71 1175
97* 110* 158 105* 190* 169* 232 118* 1111
8%* 9%* 13% 9%* 16%* 14%* 20% 10%* 94%
18 38 43 27 45 69 78 36 329
19% 34% 27% 26% 23% 41% 34% 30% 30%
zdfh
40 19 53 24 50 51 71 43 332
41% 17% 34% 23% 26% 30% 31% 37% 30%
e ze e
14 32 37 31 70 29 42 25 266
15% 29% 24% 30% 37% 17% 18% 21% 24%
zdfijk
10 3 12 6 9 8 21 7 69
10% 3% 7% 6% 5% 5% 9% 6% 6%
7 5 5 9 11 - 12 2 48
7% 5% 3% 8% 6% - 5% 2% 4%
i i i i i
8 13 8 8 5 12 8 5 67
8% 12% 5% 7% 3% 7% 4% 4% 6%
hj

Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
98 85 617 124 159 204 517 132 1722
167* 159* 243 206* 291 318 399 251 1848
8%* 8%* 12% 10%* 14% 16% 20% 12% 91%
147 135 201 170 223 250 345 212 1517
88% 85% 83% 82% 77% 79% 86% 84% 82%
h h
- 3 6 5 18 14 6 10 57
- 2% 3% 3% 6% 4% 1% 4% 3%
dj
6 2 9 3 7 4 15 9 53
3% 1% 4% 2% 2% 1% 4% 4% 3%
3 5 1 4 20 7 5 - 44
2% 3% * 2% 7% 2% 1% - 2%
zfjk
3 5 5 4 4 5 7 - 31
2% 3% 2% 2% 1% 2% 2% - 2%
k
- 5 3 - - 3 6 9 26
- 3% 1% - - 1% 1% 4% 1%
h h
- - 1 7 4 6 6 - 21
- - 1% 3% 1% 2% 2% - 1%
2 2 2 * - 11 2 5 22
1% 1% 1% * - 3% * 2% 1%
zhj
- 2 4 3 3 6 3 1 21
- 1% 2% 1% 1% 2% 1% * 1%
2 1 4 - 3 5 4 2 21
1% * 2% - 1% 2% 1% 1% 1%
- 3 4 - - 6 7 2 21
- 2% 2% - - 2% 2% 1% 1%
3 7 * 2 - - - 5 18
2% 5% * 1% - - - 2% 1%
zfhij
- - 4 1 - 3 4 4 17
- - 2% * - 1% 1% 2% 1%
z
- - 3 1 2 3 2 - 10
- - 1% * 1% 1% * - 1%
z
- - 3 - - 3 2 - 6
- - 1% - - 1% * - *
z
- 1 1 - - - 1 2 4
- * * - - - * 1% *
3 - 6 16 18 24 13 8 84
2% - 3% 8% 6% 8% 3% 3% 5%
ef e ef
7 3 4 1 7 2 12 - 33
4% 2% 2% * 2% 1% 3% - 2%
k
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
52 67 474 62 103 108 307 71 1175
97* 110* 158 105* 190* 169* 232 118* 1111
8%* 9%* 13% 9%* 16%* 14%* 20% 10%* 94%
67 62 68 62 91 75 129 69 591
69% 57% 43% 60% 48% 44% 55% 59% 53%
zfhi f f f
49 54 52 37 82 70 93 54 463
51% 49% 33% 35% 43% 41% 40% 46% 42%
f f
40 63 64 33 86 49 93 51 460
41% 57% 41% 31% 45% 29% 40% 43% 41%
zfgij i i
29 37 44 24 58 64 78 26 341
30% 34% 28% 23% 31% 38% 34% 22% 31%
21 18 22 14 25 32 35 13 176
22% 16% 14% 14% 13% 19% 15% 11% 16%
14 5 8 9 12 10 9 8 68
14% 4% 5% 8% 6% 6% 4% 7% 6%
zj
15 14 47 28 41 40 49 9 226
16% 12% 30% 26% 22% 23% 21% 8% 20%
zek k k k k
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
52 67 474 62 103 108 307 71 1175
97* 110* 158 105* 190* 169* 232 118* 1111
8%* 9%* 13% 9%* 16%* 14%* 20% 10%* 94%
24 33 40 22 41 41 55 35 270
25% 30% 26% 21% 22% 24% 24% 30% 24%
5 18 14 9 14 22 24 10 115
6% 16% 9% 8% 7% 13% 10% 8% 10%
1 11 14 10 26 11 17 5 90
1% 10% 9% 10% 14% 7% 7% 4% 8%
d
3 11 8 3 9 15 25 6 75
3% 10% 5% 2% 5% 9% 11% 5% 7%
zf
5 3 10 6 13 12 6 7 61
5% 2% 6% 5% 7% 7% 3% 5% 6%
1 3 4 3 8 15 7 6 43
1% 3% 2% 2% 4% 9% 3% 5% 4%
zf
2 6 2 2 6 2 14 5 39
2% 5% 2% 2% 3% 1% 6% 5% 4%
f
3 2 6 4 7 3 6 2 33
3% 2% 4% 4% 4% 2% 3% 2% 3%
- 1 3 6 1 3 14 - 25
- * 2% 5% 1% 2% 6% - 2%
zh
- - 9 1 4 5 7 - 26
- - 6% 1% 2% 3% 3% - 2%
zek
4 3 3 3 - 3 3 6 16
4% 2% 2% 2% - 2% 1% 5% 1%
h
3 3 2 3 1 5 7 - 22
3% 2% 1% 3% 1% 3% 3% - 2%
2 2 1 4 3 3 4 3 19
2% 2% 1% 4% 1% 2% 2% 2% 2%
4 - 2 5 2 1 4 2 21
4% - 1% 5% 1% 1% 2% 2% 2%
* 2 * 3 - 10 3 - 19
* 2% * 3% - 6% 1% - 2%
zfh
5 - 1 2 2 4 1 2 16
5% - * 2% 1% 2% * 1% 1%
j
- 5 1 * - - 8 1 15
- 4% 1% * - - 4% 1% 1%
z
2 3 1 - 3 - 5 - 13
2% 2% * - 1% - 2% - 1%
3 - 1 2 - 2 5 - 12
3% - * 1% - 1% 2% - 1%
- - 2 2 4 2 3 - 12
- - 1% 2% 2% 1% 1% - 1%
- 3 * - 3 - 6 - 12
- 2% * - 1% - 2% - 1%
- 3 1 - - - 5 2 11
- 2% * - - - 2% 2% 1%
2 1 * 3 - - 4 - 10
2% 1% * 3% - - 2% - 1%
- 3 * - - - 2 - 5
- 2% * - - - 1% - *
10 9 9 6 18 24 11 7 92
11% 8% 6% 6% 10% 14% 5% 6% 8%
zfj
3 5 6 7 6 3 2 3 34
3% 4% 4% 7% 3% 2% 1% 2% 3%
j j
14 11 26 17 13 17 43 16 142
14% 10% 16% 16% 7% 10% 18% 14% 13%
zh h
17 18 19 19 28 18 25 17 152
18% 16% 12% 18% 15% 11% 11% 15% 14%
Mid- North-
(d) (e) (f) (g) (h) (i) (j) (k) (l)
29 23 201 43 56 58 143 38 528
51** 41** 68 57** 99* 96* 102* 74** 538
9%** 7%** 12% 10%** 17%* 16%* 17%* 13%** 92%
14 16 21 17 24 31 20 21 154
28% 39% 31% 30% 24% 32% 20% 28% 29%
30 16 39 36 64 57 71 40 318
58% 40% 57% 63% 64% 59% 70% 55% 59%
7 9 8 4 11 9 11 12 66
14% 22% 12% 7% 12% 9% 11% 17% 12%
Organisation type Internet connection Use of digital technologies
Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
Company Social technol computi Data softwar
Charity Yes No website media iges ng analyti cs e
(m) (n) (o) (a) (b) (c) (d) (e) (f)
274 3271 75 2496 2468 2698 2382 1410 689
238 3246 100* 2546 2412 2782 2406 1329 665
7% 97% 3%* 76% 72% 83% 72% 40% 20%
231 3153 96 2476 2354 2707 2336 1296 646
97% 97% 96% 97% 98% 97% 97% 98% 97%
z
59 1655 24 1428 1279 1485 1341 803 459

25% 51% 25% 56% 53% 53% 56% 60% 69%
zo zbc z z zbc zabc zabc
d deg
28 803 4 737 655 711 659 429 243
12% 25% 4% 29% 27% 26% 27% 32% 37%
zo zbc zc z zc zabc zabc
d dg
30 682 3 639 571 604 560 386 239
13% 21% 3% 25% 24% 22% 23% 29% 36%
zo zbcd zc z zc zabc zabc
d deg
33 909 6 834 741 811 750 490 282
14% 28% 6% 33% 31% 29% 31% 37% 42%
zo zbc z z zc zabc zabc
d deg
6 19 2 16 14 14 13 2 1
2% 1% 2% 1% 1% * 1% * *
zl e e e
Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
272 3221 75 2460 2429 2659 2347 1389 681
235 3197 100* 2505 2374 2741 2375 1312 656
7% 97% 3%* 76% 72% 83% 72% 40% 20%
33 742 9 671 638 660 621 443 255
14% 23% 9% 27% 27% 24% 26% 34% 39%
zo zc zc z zc zabc zabc
dg deg
197 2331 86 1721 1649 1980 1675 820 381
84% 73% 86% 69% 69% 72% 71% 63% 58%
zl zn efgh efgh abde aefg h h
fgh h
6 125 5 113 87 101 80 49 20
2% 4% 5% 5% 4% 4% 3% 4% 3%
zbcd
Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
269 3213 73 2455 2426 2654 2347 1388 678
234 3180 97* 2502 2371 2734 2362 1308 652
7% 97% 3%* 76% 72% 83% 72% 40% 20%
89 1689 26 1426 1404 1449 1322 817 441
38% 53% 26% 57% 59% 53% 56% 62% 68%
zo zc zacd zc zabc zabc
g dg deg
73 1051 55 733 672 900 764 318 133
31% 33% 56% 29% 28% 33% 32% 24% 20%
zn efh efh abef abef
h h
10 240 9 180 133 217 148 76 38
4% 8% 10% 7% 6% 8% 6% 6% 6%
bd bdeg
47 63 3 61 56 55 40 24 16
20% 2% 3% 2% 2% 2% 2% 2% 2%
zl zd d
15 136 4 101 106 112 88 74 24

6% 4% 4% 4% 4% 4% 4% 6% 4%
zacdg

Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
90 1925 21 1593 1502 1650 1493 951 533
81* 1888 25** 1619 1468 1679 1510 912 510
4%* 99% 1%** 85% 77% 88% 79% 48% 27%
31 887 13 828 760 812 753 526 320
38% 47% 51% 51% 52% 48% 50% 58% 63%
zc zc z z zabc zabc
dg deg
26 635 8 504 445 557 504 253 118
32% 34% 33% 31% 30% 33% 33% 28% 23%
efh fh abef abef fh
h h
3 141 3 110 84 126 100 41 25
4% 7% 10% 7% 6% 8% 7% 4% 5%
beh befgh eh
20 160 1 124 125 129 108 62 38

25% 8% 3% 8% 9% 8% 7% 7% 7%
zl g dg g
1 65 1 52 55 55 45 30 9
1% 3% 3% 3% 4% 3% 3% 3% 2%
fg

Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
62 1244 11 1094 1026 1065 991 669 388
55* 1212 12** 1087 999 1069 985 644 367
4%* 99% 1%** 89% 82% 87% 81% 53% 30%
11 312 1 301 277 288 274 200 138
21% 26% 5% 28% 28% 27% 28% 31% 38%
z z z z zabc zabc
deg
19 325 3 293 258 280 261 164 68
34% 27% 29% 27% 26% 26% 26% 26% 19%
f f f f f
4 227 - 199 169 204 191 106 57

7% 19% - 18% 17% 19% 19% 16% 16%
bh beh
21 283 7 237 234 245 215 142 87

39% 23% 61% 22% 23% 23% 22% 22% 24%
zl g g g g
- 64 * 56 60 53 45 32 17
- 5% 4% 5% 6% 5% 5% 5% 5%
cdg

Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
64 1162 10 1034 973 992 932 640 376
55* 1131 12** 1023 951 998 924 620 365
5%* 99% 1%** 90% 83% 87% 81% 54% 32%
14 348 1 326 293 320 301 231 149
25% 31% 5% 32% 31% 32% 33% 37% 41%
z z zabc zabc
17 286 1 262 234 241 241 148 80
31% 25% 11% 26% 25% 24% 26% 24% 22%
c
2 124 - 114 103 108 99 57 28
3% 11% - 11% 11% 11% 11% 9% 8%
fh h h h h
22 316 7 269 264 279 244 157 92

40% 28% 60% 26% 28% 28% 26% 25% 25%
g g
- 57 3 53 57 51 39 28 17
- 5% 24% 5% 6% 5% 4% 5% 5%
d dg
Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
274 3271 75 2496 2468 2698 2382 1410 689
238 3246 100* 2546 2412 2782 2406 1329 665
7% 97% 3%* 76% 72% 83% 72% 40% 20%
6 124 - 117 108 113 98 81 33
2% 4% - 5% 4% 4% 4% 6% 5%
z z zabcd
g
16 173 * 164 156 156 140 106 43
7% 5% * 6% 6% 6% 6% 8% 6%
zc zc zabcd
g
14 113 - 101 108 93 95 76 39
6% 3% - 4% 4% 3% 4% 6% 6%
z zc z zabcd zacd
g
1 147 4 140 121 127 128 63 39
1% 5% 4% 6% 5% 5% 5% 5% 6%
zc zc
12 173 * 158 154 152 152 101 54
5% 5% * 6% 6% 5% 6% 8% 8%
z zc zc zcg zcg
14 436 9 351 367 383 342 212 113
6% 13% 9% 14% 15% 14% 14% 16% 17%
zac zac za
63 1167 13 1032 1014 1024 956 638 322

26% 36% 13% 41% 42% 37% 40% 48% 48%
zo zc zcdg z zc zabc zabc
dg dg
166 1947 87 1386 1293 1661 1372 627 326
70% 60% 87% 54% 54% 60% 57% 47% 49%
zl zn efh efh abde abef
fgh h
10 132 * 128 104 97 78 63 17
4% 4% * 5% 4% 3% 3% 5% 3%
zbcdf cd cdf
g

Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
60 1231 13 1079 1066 1047 954 681 334
63* 1167 13** 1032 1014 1024 956 638 322
5%* 99% 1%** 87% 86% 87% 81% 54% 27%
4 153 1 134 121 145 131 89 56
6% 13% 10% 13% 12% 14% 14% 14% 18%
zb b zabh
3 63 - 58 49 56 51 40 25
5% 5% - 6% 5% 5% 5% 6% 8%
1 60 - 52 51 52 48 30 13
1% 5% - 5% 5% 5% 5% 5% 4%
- 79 1 72 60 71 71 43 23
- 7% 7% 7% 6% 7% 7% 7% 7%
b b
10 110 - 101 101 98 92 59 36
16% 9% - 10% 10% 10% 10% 9% 11%
10 274 3 249 245 247 229 150 67

16% 23% 27% 24% 24% 24% 24% 23% 21%
28 739 6 666 627 670 622 410 220

44% 63% 43% 65% 62% 65% 65% 64% 69%
b zb zb b
34 393 7 334 354 324 305 211 90

54% 34% 57% 32% 35% 32% 32% 33% 28%
zl g acdf g g g
g
1 36 - 31 33 30 28 18 12
2% 3% - 3% 3% 3% 3% 3% 4%
Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
60 1231 13 1079 1066 1047 954 681 334
63* 1167 13** 1032 1014 1024 956 638 322
5%* 99% 1%** 87% 86% 87% 81% 54% 27%
20 349 4 305 313 303 274 202 97
32% 30% 31% 30% 31% 30% 29% 32% 30%
19 346 5 301 292 306 285 190 104

29% 30% 38% 29% 29% 30% 30% 30% 32%
15 280 1 265 246 253 240 150 73

23% 24% 8% 26% 24% 25% 25% 24% 23%
zh h h h h
7 76 - 66 73 67 69 44 22
12% 7% - 6% 7% 7% 7% 7% 7%
3 51 - 45 37 38 36 13 9
4% 4% - 4% 4% 4% 4% 2% 3%
e e e e
- 65 3 50 53 58 52 39 17
- 6% 22% 5% 5% 6% 5% 6% 5%

Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
191 1875 61 1259 1261 1533 1317 632 323
166* 1947 87* 1386 1293 1661 1372 627 326
8%* 96% 4%* 68% 64% 82% 67% 31% 16%
148 1612 69 1145 1048 1386 1143 505 278
89% 83% 80% 83% 81% 83% 83% 81% 85%
b b
4 62 - 54 47 52 50 23 12
3% 3% - 4% 4% 3% 4% 4% 4%
z
3 53 3 31 37 40 40 10 5
2% 3% 4% 2% 3% 2% 3% 2% 1%
1 42 3 37 36 44 30 22 10
1% 2% 3% 3% 3% 3% 2% 4% 3%
3 28 6 24 25 30 18 12 7
2% 1% 7% 2% 2% 2% 1% 2% 2%
zn
* 26 - 14 16 16 22 9 3
* 1% - 1% 1% 1% 2% 1% 1%
c
* 24 - 21 18 20 20 11 7
* 1% - 2% 1% 1% 1% 2% 2%
1 23 - 16 22 18 14 13 3
1% 1% - 1% 2% 1% 1% 2% 1%
zcdg dg
1 18 4 12 14 17 9 6 2
1% 1% 5% 1% 1% 1% 1% 1% *
zn
* 21 - 12 13 20 12 5 3
* 1% - 1% 1% 1% 1% 1% 1%
- 21 - 9 7 16 15 1 1
- 1% - 1% 1% 1% 1% * *
e be
- 18 - 18 13 18 18 12 6
- 1% - 1% 1% 1% 1% 2% 2%
z z
* 17 - 10 11 12 7 5 1
* 1% - 1% 1% 1% 1% 1% *
g g g
- 11 - 5 1 9 8 1 -
- 1% - * * 1% 1% * -
b b b
2 8 * 3 4 6 3 * 1
1% * * * * * * * *
* 5 - 4 4 4 5 1 *
* * - * * * * * *
4 82 6 60 57 73 62 36 18
3% 4% 7% 4% 4% 4% 5% 6% 6%
3 35 1 22 27 22 21 11 1
2% 2% 1% 2% 2% 1% 2% 2% *
cf
Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
60 1231 13 1079 1066 1047 954 681 334
63* 1167 13** 1032 1014 1024 956 638 322
5%* 99% 1%** 87% 86% 87% 81% 54% 27%
31 618 6 575 562 563 553 405 217
48% 53% 43% 56% 55% 55% 58% 64% 67%
z z z zc zabc zabc
dg dg
27 486 5 445 465 434 436 326 209
43% 42% 37% 43% 46% 42% 46% 51% 65%
zac zac zabc zabc
d deg
17 476 3 445 464 428 429 351 193

28% 41% 27% 43% 46% 42% 45% 55% 60%
z zac zc zabc zabc
dg dg
17 358 1 334 311 322 302 239 130

27% 31% 8% 32% 31% 31% 32% 37% 40%
z zabc zabc
d d
6 182 - 176 175 162 161 143 76

9% 16% - 17% 17% 16% 17% 22% 24%
z z zabc zabc
d d
4 74 - 63 66 63 55 38 16
6% 6% - 6% 7% 6% 6% 6% 5%
16 236 7 193 179 195 170 81 35

25% 20% 53% 19% 18% 19% 18% 13% 11%
efgh efh efgh efh
Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
60 1231 13 1079 1066 1047 954 681 334
63* 1167 13** 1032 1014 1024 956 638 322
5%* 99% 1%** 87% 86% 87% 81% 54% 27%
18 287 5 246 247 251 235 132 69

29% 25% 37% 24% 24% 25% 25% 21% 22%
e e e
- 115 * 103 104 105 99 73 42
- 10% 3% 10% 10% 10% 10% 11% 13%
4 94 - 90 80 86 77 57 26
6% 8% - 9% 8% 8% 8% 9% 8%
4 79 * 74 65 71 72 45 33
6% 7% 3% 7% 6% 7% 8% 7% 10%
zb
1 62 - 58 59 60 53 38 34
1% 5% - 6% 6% 6% 6% 6% 10%
zabcd
eg
3 46 - 45 45 38 41 34 20
5% 4% - 4% 4% 4% 4% 5% 6%
c
- 40 - 37 37 36 36 35 10
- 3% - 4% 4% 3% 4% 6% 3%
zabcd
* 33 * 29 32 27 25 21 6
1% 3% 3% 3% 3% 3% 3% 3% 2%
3 28 - 27 28 25 23 23 10
5% 2% - 3% 3% 2% 2% 4% 3%
z
* 26 * 21 24 25 21 14 6
1% 2% 3% 2% 2% 2% 2% 2% 2%
8 24 - 24 24 24 22 18 7
13% 2% - 2% 2% 2% 2% 3% 2%
zl
1 23 - 23 21 21 17 12 8
2% 2% - 2% 2% 2% 2% 2% 2%
2 21 - 17 20 18 18 13 8
3% 2% - 2% 2% 2% 2% 2% 3%
* 21 - 20 19 20 21 11 7
1% 2% - 2% 2% 2% 2% 2% 2%
- 19 - 14 17 13 18 16 2
- 2% - 1% 2% 1% 2% 2% 1%
c acf
- 16 - 10 8 16 13 3 3
- 1% - 1% 1% 2% 1% 1% 1%
g abeg beg
- 15 - 15 15 15 10 12 6
- 1% - 1% 1% 1% 1% 2% 2%
- 13 - 12 13 12 10 8 5
- 1% - 1% 1% 1% 1% 1% 2%
- 12 - 12 12 12 12 12 7
- 1% - 1% 1% 1% 1% 2% 2%
z
* 12 - 8 9 12 7 6 2
1% 1% - 1% 1% 1% 1% 1% *
- 11 * 12 12 11 8 8 6
- 1% 3% 1% 1% 1% 1% 1% 2%
- 11 - 11 11 10 5 8 5
- 1% - 1% 1% 1% 1% 1% 2%
d d d
1 10 - 10 5 10 7 7 3
1% 1% - 1% 1% 1% 1% 1% 1%
b b
- 5 - 5 5 5 5 5 -
- * - 1% 1% 1% 1% 1% -
1 94 * 84 79 86 76 63 24
1% 8% 3% 8% 8% 8% 8% 10% 7%
- 34 - 34 30 31 31 19 12
- 3% - 3% 3% 3% 3% 3% 4%
14 154 3 134 136 129 116 80 43

23% 13% 27% 13% 13% 13% 12% 13% 14%
8 157 4 137 137 129 127 75 32
13% 13% 27% 13% 14% 13% 13% 12% 10%
Busines
s functio
n,
manage
Mobile m ent or
interne t efficie
and Cloud ncy
(m) (n) (o) (a) (b) (c) (d) (e) (f)
53 580 11 432 431 445 394 249 95
38** 570 17** 434 421 464 372 215 78*
7%** 97% 3%** 74% 72% 79% 63% 37% 13%*
10 162 3 137 134 137 121 85 40
25% 28% 15% 32% 32% 30% 32% 39% 51%
z z z zabc zabc
dg dg
26 340 12 235 240 274 203 92 34
67% 60% 67% 54% 57% 59% 54% 43% 44%
eh eh adef eh
h
3 69 3 62 47 53 49 38 4
8% 12% 18% 14% 11% 11% 13% 18% 5%
bf zbcf
gies Number of technologies technologies
Remote Artific ial

working intelli Increas Unchang
softwar e gence None 1 or 2 3 or 4 5 or 6 7 or 8 ed ed
(g) (h) (i) (j) (k) (l) (m) (n) (o)
1988 516 60 555 1087 1140 504 1607 1588
1898 457 62* 569 1097 1142 475 1513 1682
57% 14% 2%* 17% 33% 34% 14% 45% 50%
1848 447 60 552 1057 1115 466 1474 1631
97% 98% 96% 97% 96% 98% 98% 97% 97%
1151 313 5 182 484 654 355 859 747

61% 69% 7% 32% 44% 57% 75% 57% 44%
zabc zabcd i ij zijk zijk zo
d eg l
601 164 1 60 209 325 211 433 333
32% 36% 2% 11% 19% 28% 44% 29% 20%
zabc zabcd ij zijk zijk zo
d l
520 141 1 42 171 274 198 369 285
27% 31% 1% 7% 16% 24% 42% 24% 17%
d l
693 186 1 64 235 375 240 500 373
37% 41% 2% 11% 21% 33% 50% 33% 22%
d l
10 2 3 3 10 5 * 7 9
1% * 4% 1% 1% * * * 1%
e zjlm
Remote Artific ial

(g) (h) (i) (j) (k) (l) (m) (n) (o)
1958 509 60 547 1067 1123 499 1579 1566
1866 449 62* 563 1076 1126 469 1488 1659
57% 14% 2%* 17% 33% 34% 14% 45% 50%
565 193 - 65 159 288 239 467 257
30% 43% - 12% 15% 26% 51% 31% 16%
zabc zabcd i i ijk zijk zo
d eg l
1220 228 60 473 883 788 214 964 1361
65% 51% 96% 84% 82% 70% 46% 65% 82%
fh zlm zlm zlm m znp
81 28 3 26 35 51 16 56 40
4% 6% 4% 5% 3% 4% 3% 4% 2%
d zbcde
f
Remote Artific ial

(g) (h) (i) (j) (k) (l) (m) (n) (o)
1957 505 58 543 1063 1124 498 1579 1560
1867 452 60** 554 1066 1124 473 1488 1643
57% 14% 2%** 17% 33% 34% 14% 45% 50%
1032 300 12 196 527 646 333 886 752
55% 66% 21% 35% 49% 57% 70% 60% 46%
zc zabc j zjk zjkl zo
dg
588 99 33 252 406 328 87 428 646
31% 22% 55% 46% 38% 29% 18% 29% 39%
abef zklm zlm m zn
h
123 23 12 65 84 65 24 86 151
7% 5% 20% 12% 8% 6% 5% 6% 9%
zlm zn
55 7 - 6 20 32 9 34 31
3% 2% - 1% 2% 3% 2% 2% 2%
zcde
70 24 2 33 29 55 21 54 62
4% 5% 4% 6% 3% 5% 4% 4% 4%
k
Remote Artific ial
(g) (h) (i) (j) (k) (l) (m) (n) (o)
1308 380 8 240 565 712 421 1043 820
1289 346 5** 216 554 744 395 989 841
67% 18% *** 11% 29% 39% 21% 52% 44%
664 230 1 55 192 385 267 535 333
52% 67% 17% 25% 35% 52% 68% 54% 40%
zc zabc zjk zjkl zo
deg
425 71 4 78 243 238 80 299 329
33% 20% 83% 36% 44% 32% 20% 30% 39%
befh m zlm m zn
81 12 - 40 51 39 14 52 83
6% 3% - 18% 9% 5% 4% 5% 10%
e zklm lm zn
83 23 - 33 51 53 25 79 74
6% 7% - 15% 9% 7% 6% 8% 9%
zlm
35 10 - 11 17 29 8 24 23
3% 3% - 5% 3% 4% 2% 2% 3%
Remote Artific ial
(g) (h) (i) (j) (k) (l) (m) (n) (o)
895 267 4 121 333 468 329 724 482
884 256 1** 111* 317 481 314 686 488
72% 21% *** 9%* 26% 39% 26% 56% 40%
255 87 - 15 47 118 132 200 97
29% 34% - 14% 15% 24% 42% 29% 20%
z zc k zjkl zo
254 57 1 21 106 146 55 167 156

29% 22% 100% 19% 33% 30% 17% 24% 32%
bcdf zjm m zn
h
158 33 - 22 69 92 44 111 106
18% 13% - 20% 22% 19% 14% 16% 22%
174 66 - 44 87 89 70 177 107

20% 26% - 39% 28% 19% 22% 26% 22%
g zlm l
43 13 - 9 8 35 13 31 22
5% 5% - 8% 2% 7% 4% 5% 4%
k
Remote Artific ial
(g) (h) (i) (j) (k) (l) (m) (n) (o)
838 258 2 109 302 435 324 692 434
833 245 1** 95* 290 444 313 656 440
73% 21% *** 8%* 25% 39% 27% 57% 39%
289 85 - 19 61 134 135 199 133
35% 35% - 20% 21% 30% 43% 30% 30%
zabc k zjkl
214 66 1 16 89 118 64 164 120
26% 27% 100% 17% 31% 27% 20% 25% 27%
m
85 13 - 12 34 56 22 55 63
10% 5% - 12% 12% 13% 7% 8% 14%
h zn
206 71 - 42 96 107 79 212 102

25% 29% - 44% 33% 24% 25% 32% 23%
zlm zo
39 11 - 7 10 29 13 26 22
5% 4% - 7% 4% 7% 4% 4% 5%
Remote Artific ial

(g) (h) (i) (j) (k) (l) (m) (n) (o)
1988 516 60 555 1087 1140 504 1607 1588
1898 457 62* 569 1097 1142 475 1513 1682
57% 14% 2%* 17% 33% 34% 14% 45% 50%
89 23 - 3 36 57 28 59 61
5% 5% - 1% 3% 5% 6% 4% 4%
z j zj zj
107 36 1 12 40 76 45 110 59
6% 8% 1% 2% 4% 7% 9% 7% 4%
z jk zjk zo
81 31 - 7 20 53 32 70 40
4% 7% - 1% 2% 5% 7% 5% 2%
zc zacdg zjk zjk zo
94 21 * 15 44 62 30 99 44
5% 5% * 3% 4% 5% 6% 7% 3%
j zo
107 36 - 5 50 80 39 105 67
6% 8% - 1% 5% 7% 8% 7% 4%
z j zj zjk zo
269 86 1 48 154 151 91 238 193
14% 19% 2% 8% 14% 13% 19% 16% 11%
zacdg j j zijl zo
748 234 2 91 344 478 265 681 463

39% 51% 3% 16% 31% 42% 56% 45% 28%
zc zabcd ij zijk zijk zo
g l
1071 196 60 463 703 609 199 772 1185
56% 43% 97% 81% 64% 53% 42% 51% 70%
befh zjkl zklm lm m zn
m
79 27 - 16 50 55 12 61 33
4% 6% - 3% 5% 5% 2% 4% 2%
d cdf o
Remote Artific ial
(g) (h) (i) (j) (k) (l) (m) (n) (o)
787 260 4 110 372 480 278 711 492
748 234 2** 91* 344 478 265 681 463
63% 20% *** 8%* 29% 41% 22% 58% 39%
119 23 - 7 42 64 41 89 60
16% 10% - 8% 12% 13% 16% 13% 13%
zabd
h
44 11 1 3 12 34 13 42 19
6% 5% 39% 3% 4% 7% 5% 6% 4%
47 9 - 5 14 32 10 33 25
6% 4% - 5% 4% 7% 4% 5% 5%
57 16 - 4 33 21 23 42 37
8% 7% - 4% 9% 4% 9% 6% 8%
b l
84 28 - 3 24 54 28 82 22
11% 12% - 4% 7% 11% 11% 12% 5%
z zo
168 67 * 17 78 109 73 158 112
22% 29% 12% 18% 23% 23% 27% 23% 24%
f
519 153 1 39 203 314 187 447 275
69% 66% 51% 43% 59% 66% 71% 66% 59%
zabc j j zjk
de
206 73 1 47 134 147 71 215 173
27% 31% 49% 52% 39% 31% 27% 32% 37%
zlm m
24 8 - 5 7 17 7 19 15
3% 3% - 5% 2% 4% 3% 3% 3%
Remote Artific ial

(g) (h) (i) (j) (k) (l) (m) (n) (o)
787 260 4 110 372 480 278 711 492
748 234 2** 91* 344 478 265 681 463
63% 20% *** 8%* 29% 41% 22% 58% 39%
223 87 * 31 107 128 87 236 111
30% 37% 12% 34% 31% 27% 33% 35% 24%
zacd zo
g
232 70 1 22 110 138 81 206 139
31% 30% 72% 24% 32% 29% 31% 30% 30%
179 41 - 19 59 151 52 132 136

24% 18% - 20% 17% 32% 20% 19% 29%
zkm zn
48 20 - 2 23 29 22 58 17
6% 9% - 2% 7% 6% 8% 9% 4%
zo
29 4 - 10 25 9 7 26 21
4% 2% - 11% 7% 2% 3% 4% 5%
e zlm zl
37 12 * 8 20 25 15 23 40
5% 5% 17% 9% 6% 5% 6% 3% 9%
zn
Remote Artific ial
(g) (h) (i) (j) (k) (l) (m) (n) (o)
1087 214 56 431 662 589 198 808 1059
1071 196 60** 463 703 609 199 772 1185
53% 10% 3%** 23% 35% 30% 10% 38% 58%
911 155 51 386 572 504 168 655 971
85% 79% 85% 83% 81% 83% 84% 85% 82%
zabe
31 10 * 5 21 28 7 21 38
3% 5% 1% 1% 3% 5% 3% 3% 3%
j
27 2 2 15 23 16 * 15 35
2% 1% 3% 3% 3% 3% * 2% 3%
31 10 - * 18 22 6 17 27
3% 5% - * 3% 4% 3% 2% 2%
zd j j j
14 7 * 7 13 7 6 7 24
1% 3% 1% 2% 2% 1% 3% 1% 2%
11 3 3 5 6 12 * 13 13
1% 2% 4% 1% 1% 2% * 2% 1%
14 5 * 2 6 10 5 9 13
1% 3% 1% * 1% 2% 2% 1% 1%
9 2 - * 13 9 1 6 14
1% 1% - * 2% 1% * 1% 1%
9 2 2 8 5 6 1 4 17
1% 1% 3% 2% 1% 1% 1% * 1%
11 4 - 4 10 6 * 4 16
1% 2% - 1% 1% 1% * 1% 1%
9 * - 9 11 1 - 6 14
1% * - 2% 2% * - 1% 1%
e l
12 7 - - 5 5 9 9 8
1% 4% - - 1% 1% 4% 1% 1%
zabcd zjkl
g
3 2 * 9 4 2 1 2 14
* 1% 1% 2% 1% * * * 1%
8 1 1 2 6 2 - 4 6
1% 1% 1% 1% 1% * - 1% 1%
b
3 - * 5 * 2 - 3 5
* - * 1% * * - * *
3 - - - 2 3 - 3 2
* - - - * * - * *
45 14 1 20 34 22 12 33 52
4% 7% 1% 4% 5% 4% 6% 4% 4%
16 4 2 12 12 8 3 15 20
2% 2% 3% 3% 2% 1% 2% 2% 2%
Remote Artific ial

(g) (h) (i) (j) (k) (l) (m) (n) (o)
787 260 4 110 372 480 278 711 492
748 234 2** 91* 344 478 265 681 463
63% 20% *** 8%* 29% 41% 22% 58% 39%
429 167 - 37 122 255 210 391 212
57% 71% - 40% 35% 53% 79% 57% 46%
z zabcd k zjkl zo
eg
383 139 - 17 91 201 183 353 125
51% 59% - 18% 26% 42% 69% 52% 27%
zabc zabcd jk zjkl zo
d eg
364 151 * 13 66 209 190 326 144

49% 65% 23% 15% 19% 44% 72% 48% 31%
zacd zabc jk zjkl zo
deg
286 92 - 13 74 155 117 251 96

38% 39% - 15% 22% 32% 44% 37% 21%
zabc zbcd jk zjkl zo
d
152 63 - 5 19 73 84 121 52
20% 27% - 6% 6% 15% 32% 18% 11%
zabc zabcd k zjkl o
d g
44 16 - 4 27 28 16 42 29
6% 7% - 4% 8% 6% 6% 6% 6%
119 20 2 38 106 88 10 93 141

16% 9% 77% 41% 31% 18% 4% 14% 30%
efh zlm zlm m zn
Remote Artific ial

(g) (h) (i) (j) (k) (l) (m) (n) (o)
787 260 4 110 372 480 278 711 492
748 234 2** 91* 344 478 265 681 463
63% 20% *** 8%* 29% 41% 22% 58% 39%
167 45 1 19 107 115 49 165 121

22% 19% 61% 21% 31% 24% 19% 24% 26%
zm
82 35 - 3 28 43 42 70 40
11% 15% - 3% 8% 9% 16% 10% 9%
za zjkl
63 17 - 9 15 48 23 50 35
8% 7% - 10% 4% 10% 9% 7% 8%
k
56 21 * 4 18 31 25 50 25
8% 9% 23% 5% 5% 7% 10% 7% 5%
48 21 - 3 5 28 27 38 22
6% 9% - 3% 1% 6% 10% 6% 5%
z k zk
36 17 * - 6 22 17 39 7
5% 7% 23% - 2% 5% 6% 6% 1%
zc k zo
35 11 - - 4 24 12 19 19
5% 5% - - 1% 5% 4% 3% 4%
zc k
24 14 - 1 10 12 11 16 17
3% 6% - 1% 3% 2% 4% 2% 4%
zabcd
25 8 - * 5 10 13 16 12
3% 3% - * 1% 2% 5% 2% 3%
z
22 5 - - 10 11 5 16 9
3% 2% - - 3% 2% 2% 2% 2%
21 5 - 1 1 15 7 17 4
3% 2% - 1% * 3% 3% 2% 1%
k k
20 7 - * 5 11 7 11 10
3% 3% - * 1% 2% 3% 2% 2%
18 7 - - 4 11 6 16 5
2% 3% - - 1% 2% 2% 2% 1%
18 5 - - 1 14 5 14 7
2% 2% - - * 3% 2% 2% 1%
11 6 - - 8 7 3 11 8
1% 2% - - 2% 2% 1% 2% 2%
3 3 - 5 5 5 * 6 10
* 1% - 6% 1% 1% * 1% 2%
zlm
14 3 - * 1 8 6 8 5
2% 1% - * * 2% 2% 1% 1%
d
10 5 - - * 7 5 7 3
1% 2% - - * 2% 2% 1% 1%
12 7 - - - 1 11 5 5
2% 3% - - - * 4% 1% 1%
z zkl
10 1 - * 6 5 1 12 1
1% * - * 2% 1% * 2% *
8 6 - - * 6 5 6 3
1% 2% - - * 1% 2% 1% 1%
10 5 - - * 6 5 6 3
1% 2% - - * 1% 2% 1% 1%
d d
8 4 - - 5 1 4 3 8
1% 2% - - 2% * 2% * 2%
5 2 - - - 3 2 * 5
1% 1% - - - 1% 1% * 1%
64 26 - 9 19 39 28 58 31
9% 11% - 10% 5% 8% 10% 8% 7%
20 4 - 1 8 15 9 17 17
3% 2% - 1% 2% 3% 3% 3% 4%
95 25 - 13 60 59 25 84 70
13% 11% - 15% 17% 12% 9% 12% 15%
m
90 29 * 26 42 63 30 81 78
12% 12% 17% 29% 12% 13% 11% 12% 17%
zklm
Remote Artific ial

(g) (h) (i) (j) (k) (l) (m) (n) (o)
327 97 10 106 217 185 73 254 276
301 80* 9** 121* 211 194* 54* 229 298
51% 14%* 1%** 21%* 36% 33%* 9%* 39% 51%
85 36 - 20 47 69 28 69 77
28% 46% - 16% 22% 36% 53% 30% 26%
zabcg zjk zjk
173 28 9 90 133 104 17 124 203

58% 35% 97% 74% 63% 54% 31% 54% 68%
efh zlm m m zn
42 15 * 11 31 21 9 36 18
14% 19% 3% 9% 14% 11% 16% 16% 6%
f f o
ment in digital
Outside Equipped
Outside UK, against
Decreas UK, within outside cyber
ed Scotlan d Rest of UK EU EU Yes No threats
(p) (q) (r) (s) (t) (a) (b) (c)
67 3261 1756 883 756 1244 1936 2762
67* 3250 1680 806 685 1180 2034 2754
2%* 97% 50% 24% 20% 35% 61% 82%
67 3250 1634 780 653 1145 1980 2677
99% 100% 97% 97% 95% 97% 97% 97%
zrst t t
35 1634 1680 758 635 730 879 1425

52% 50% 100% 94% 93% 62% 43% 52%
zqst zq zq zb zd
18 780 758 806 577 431 338 668

27% 24% 45% 100% 84% 37% 17% 24%
zq zqrt zqr zb
10 653 635 577 685 380 271 581

15% 20% 38% 72% 100% 32% 13% 21%
zq zqr zqrs zb
19 869 833 806 685 479 394 763

28% 27% 50% 100% 100% 41% 19% 28%
zq zqr zqr zb
- - - - - 3 16 18
- - - - - * 1% 1%
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
67 3212 1731 869 745 1225 1905 2726
67* 3203 1660 792 675 1159 2006 2719
2%* 97% 50% 24% 20% 35% 61% 82%
19 725 545 368 330 367 368 630
28% 23% 33% 46% 49% 32% 18% 23%
zq zqr zqr zb
46 2356 1022 373 304 753 1580 1988

68% 74% 62% 47% 45% 65% 79% 73%
rst st za
3 122 92 51 41 39 58 102
4% 4% 6% 6% 6% 3% 3% 4%
zq zq zq
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
66 3261 1726 872 742 1222 1903 2715
67* 3250 1648 791 670 1153 1999 2700
2%* 99% 50% 24% 20% 35% 61% 82%
36 1704 928 455 398 746 902 1452
54% 52% 56% 57% 59% 65% 45% 54%
zq zq zq zb z
17 1100 523 226 183 291 778 878

25% 34% 32% 29% 27% 25% 39% 33%
rst t za
12 249 124 67 46 75 170 205

18% 8% 8% 8% 7% 7% 9% 8%
zn
- 59 14 11 11 6 60 55
- 2% 1% 1% 2% * 3% 2%
r za
2 138 60 32 31 34 88 110
3% 4% 4% 4% 5% 3% 4% 4%
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
38 1891 1756 862 735 882 958 1631
42** 1854 1680 787 661 838 1003 1604
2%** 97% 88% 41% 35% 44% 52% 84%
16 876 838 449 398 483 389 779
38% 47% 50% 57% 60% 58% 39% 49%
zq zqr zqr zb z
10 616 610 225 182 219 396 533

23% 33% 36% 29% 28% 26% 39% 33%
st zqst za
5 143 139 64 50 51 91 118

11% 8% 8% 8% 8% 6% 9% 7%
z
5 154 29 22 9 62 98 126
11% 8% 2% 3% 1% 7% 10% 8%
rst rt
7 65 63 26 23 23 30 46
17% 4% 4% 3% 3% 3% 3% 3%
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
25 1219 1044 883 704 647 542 1038
25** 1181 970 806 627 614 569 1005
2%** 97% 79% 66% 51% 50% 46% 82%
8 303 277 269 219 181 122 279
33% 26% 29% 33% 35% 29% 21% 28%
zq zqr zqr zb zd
5 306 288 253 187 165 151 276

18% 26% 30% 31% 30% 27% 27% 28%
zq zq q
6 220 218 219 160 129 95 177

25% 19% 22% 27% 25% 21% 17% 18%
zq zqr zqr
5 287 130 14 22 114 175 228

20% 24% 13% 2% 3% 19% 31% 23%
rst st s za
1 64 58 51 40 25 26 44
4% 5% 6% 6% 6% 4% 5% 4%
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
24 1133 961 748 756 620 491 973
23** 1100 885 668 685 587 518 950
2%** 96% 77% 58% 60% 51% 45% 83%
9 332 304 263 299 195 146 307
39% 30% 34% 39% 44% 33% 28% 32%
zq zqr zqrs z
3 274 254 210 218 158 119 250
11% 25% 29% 31% 32% 27% 23% 26%
zq zqr zqr
3 118 116 107 116 82 39 96
11% 11% 13% 16% 17% 14% 7% 10%
zq zqr zqr zb
8 318 162 49 10 132 189 258

34% 29% 18% 7% 1% 22% 36% 27%
rst st t za
1 59 49 38 42 21 26 38
5% 5% 6% 6% 6% 4% 5% 4%
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
67 3261 1756 883 756 1244 1936 2762
67* 3250 1680 806 685 1180 2034 2754
2%* 97% 50% 24% 20% 35% 61% 82%
3 113 96 66 76 124 - 103
5% 3% 6% 8% 11% 11% - 4%
zq zqr zqrs zb
1 166 131 80 76 173 - 145

1% 5% 8% 10% 11% 15% - 5%
zq zqr zqr zb
- 109 68 55 50 113 - 95
- 3% 4% 7% 7% 10% - 3%
zqr zqr zb
2 145 88 60 44 150 - 127

3% 4% 5% 7% 6% 13% - 5%
zqr zq zb
1 173 96 49 35 174 - 147
2% 5% 6% 6% 5% 15% - 5%
zb
11 438 251 121 99 445 - 375
16% 13% 15% 15% 15% 38% - 14%
z zb
19 1145 730 431 380 1180 - 991

28% 35% 43% 54% 55% 100% - 36%
zq zqr zqr zb
45 1980 879 338 271 - 2034 1656

66% 61% 52% 42% 39% - 100% 60%
rst st za
4 124 71 37 35 - - 107
6% 4% 4% 5% 5% - - 4%
d
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
28 1215 800 484 436 1244 - 1039
19** 1145 730 431 380 1180 -** 991
2%** 97% 62% 37% 32% 100% -** 84%
5 141 117 66 58 155 - 138
25% 12% 16% 15% 15% 13% - 14%
zq
1 62 53 31 22 63 - 55
5% 5% 7% 7% 6% 5% - 6%
zq
2 60 39 28 25 60 - 49
11% 5% 5% 7% 7% 5% - 5%
* 79 40 24 26 80 - 71
1% 7% 6% 6% 7% 7% - 7%
* 109 68 47 36 110 - 93
2% 10% 9% 11% 9% 9% - 9%
5 272 179 111 87 277 - 229

24% 24% 24% 26% 23% 23% - 23%
13 724 496 307 254 744 - 637

68% 63% 68% 71% 67% 63% - 64%
zq zqt
6 385 204 108 113 400 - 322

30% 34% 28% 25% 30% 34% - 32%
rs s
* 36 30 16 13 36 - 33
1% 3% 4% 4% 3% 3% - 3%
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
28 1215 800 484 436 1244 - 1039
19** 1145 730 431 380 1180 -** 991
2%** 97% 62% 37% 32% 100% -** 84%
3 347 240 138 125 353 - 277
17% 30% 33% 32% 33% 30% - 28%
z
4 335 204 108 96 351 - 317

21% 29% 28% 25% 25% 30% - 32%
zd
7 273 182 127 108 281 - 236
35% 24% 25% 29% 28% 24% - 24%
zqr
1 76 39 24 16 76 - 63
4% 7% 5% 6% 4% 6% - 6%
* 50 34 25 26 51 - 43
1% 4% 5% 6% 7% 4% - 4%
z
4 63 31 11 10 67 - 56
22% 6% 4% 2% 3% 6% - 6%
st s
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
36 1887 855 341 267 - 1936 1580
45** 1980 879 338 271 -** 2034 1656
2%** 97% 43% 17% 13% -** 100% 81%
27 1640 707 259 200 - 1681 1383
60% 83% 80% 77% 74% - 83% 84%
st t
3 62 42 28 25 - 62 57
6% 3% 5% 8% 9% - 3% 3%
zq zqr zqr
5 53 19 15 11 - 56 44
12% 3% 2% 4% 4% - 3% 3%
r
* 42 29 17 19 - 45 33
1% 2% 3% 5% 7% - 2% 2%
zq zq zqr
2 32 15 8 3 - 34 23
5% 2% 2% 2% 1% - 2% 1%
- 26 11 2 2 - 26 21
- 1% 1% 1% 1% - 1% 1%
3 23 18 10 8 - 24 22
6% 1% 2% 3% 3% - 1% 1%
zq zq zq
- 21 11 5 2 - 23 17
- 1% 1% 1% 1% - 1% 1%
2 22 11 6 5 - 22 14
4% 1% 1% 2% 2% - 1% 1%
1 21 12 5 3 - 21 13
2% 1% 1% 1% 1% - 1% 1%
* 21 7 * 1 - 21 10
1% 1% 1% * * - 1% 1%
- 18 17 12 9 - 18 18
- 1% 2% 4% 3% - 1% 1%
zq zq zq
1 17 4 1 1 - 17 11
2% 1% * * * - 1% 1%
* 11 3 - 1 - 11 7
1% 1% * - * - 1% *
- 8 * * - - 8 3
- * * * - - * *
r
- 5 4 3 3 - 5 5
- * * 1% 1% - * *
3 88 48 17 17 - 88 63
6% 4% 5% 5% 6% - 4% 4%
1 34 6 2 * - 36 27
2% 2% 1% 1% * - 2% 2%
r
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
28 1215 800 484 436 1244 - 1039
19** 1145 730 431 380 1180 -** 991
2%** 97% 62% 37% 32% 100% -** 84%
9 608 441 269 243 624 - 550
46% 53% 60% 62% 64% 53% - 56%
zq zq zq zd
6 482 361 224 192 491 - 424

30% 42% 49% 52% 51% 42% - 43%
zq zq zq
4 471 345 217 206 479 - 414

22% 41% 47% 50% 54% 41% - 42%
zq zq zqr
6 353 252 176 152 360 - 312

30% 31% 35% 41% 40% 30% - 31%
zq zqr zqr
3 178 144 132 124 182 - 153

17% 16% 20% 31% 33% 15% - 15%
zq zqr zqr
- 72 37 24 22 74 - 59
- 6% 5% 6% 6% 6% - 6%
7 228 123 57 50 243 - 200

38% 20% 17% 13% 13% 21% - 20%
rst st
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
28 1215 800 484 436 1244 - 1039
19** 1145 730 431 380 1180 -** 991
2%** 97% 62% 37% 32% 100% -** 84%
4 285 142 33 26 292 - 241

23% 25% 19% 8% 7% 25% - 24%
rst st
2 110 100 74 59 116 - 94
13% 10% 14% 17% 15% 10% - 9%
zq zqr zq
3 93 75 68 62 94 - 82
15% 8% 10% 16% 16% 8% - 8%
zq zqr zqr
2 76 73 52 38 79 - 67
11% 7% 10% 12% 10% 7% - 7%
zq zq zq
- 61 57 43 40 62 - 50
- 5% 8% 10% 10% 5% - 5%
zq zq zq
* 46 43 30 28 46 - 39
2% 4% 6% 7% 7% 4% - 4%
zq zq zq
2 37 32 28 23 40 - 34
11% 3% 4% 7% 6% 3% - 3%
zqr zq
* 33 27 18 15 33 - 30
2% 3% 4% 4% 4% 3% - 3%
- 28 28 16 14 28 - 26
- 2% 4% 4% 4% 2% - 3%
zq
1 24 17 13 14 27 - 26
7% 2% 2% 3% 4% 2% - 3%
- 24 14 10 13 24 - 13
- 2% 2% 2% 3% 2% - 1%
- 21 23 16 14 23 - 20
- 2% 3% 4% 4% 2% - 2%
zq zq q
* 21 19 13 6 21 - 20
1% 2% 3% 3% 2% 2% - 2%
t
- 19 15 15 11 21 - 15
- 2% 2% 3% 3% 2% - 2%
zq
* 17 14 14 14 19 - 16
1% 1% 2% 3% 4% 2% - 2%
zq zqr
- 16 16 9 9 16 - 10
- 1% 2% 2% 2% 1% - 1%
z
- 15 15 10 8 15 - 15
- 1% 2% 2% 2% 1% - 1%
- 13 12 4 7 13 - 12
- 1% 2% 1% 2% 1% - 1%
* 12 12 10 8 12 - 9
1% 1% 2% 2% 2% 1% - 1%
- 12 7 6 4 12 - 12
- 1% 1% 1% 1% 1% - 1%
- 12 9 3 3 12 - 12
- 1% 1% 1% 1% 1% - 1%
- 11 10 6 3 11 - 11
- 1% 1% 1% 1% 1% - 1%
- 10 10 5 5 10 - 10
- 1% 1% 1% 1% 1% - 1%
- 5 3 * 3 5 - 5
- * * * 1% * - 1%
s
3 93 60 48 37 94 - 80
14% 8% 8% 11% 10% 8% - 8%
zqr
- 34 23 21 15 34 - 29
- 3% 3% 5% 4% 3% - 3%
z
2 155 76 48 52 157 - 134
13% 14% 10% 11% 14% 13% - 13%
r
2 158 67 16 8 161 - 130
12% 14% 9% 4% 2% 14% - 13%
rst st t
ment in digital
Outside Equipped
Outside UK, against
(p) (q) (r) (s) (t) (a) (b) (c)
18 569 303 141 128 - 425 469
22** 562 282 126* 112* -** 456 465
4%** 96% 48% 21%* 19%* -** 77% 79%
4 156 107 60 62 - 128 126
18% 28% 38% 48% 55% - 28% 27%
zq zqr zqr
14 339 143 52 35 - 304 278

67% 60% 51% 41% 31% - 67% 60%
rst st t z
3 68 33 14 15 - 23 60
15% 12% 12% 11% 13% - 5% 13%
d
Private sector growth
Not
equippe
Not well d to
equippe Equipped meet
d to meet digital £100,00 £250,00
against digital technolo Less £50,000 0- 0-
cyber technolo gy than - £249,99 £999,99 Over £1
threats gy needs needs £50,000 £99,999 9 9 million Growth
(d) (e) (f) (g) (h) (i) (j) (k) (l)
482 2546 568 353 297 467 717 497 1502
479 2585 505 396 368 532 787 312 1518
14% 77% 15% 12% 11% 16% 24% 9% 45%
466 2507 497 382 360 516 765 304 1475
97% 97% 98% 97% 98% 97% 97% 97% 97%
215 1391 227 177 184 273 445 203 881

45% 54% 45% 45% 50% 51% 56% 65% 58%
zf zg zghij zmn
112 666 119 107 82 131 196 115 430

23% 26% 23% 27% 22% 25% 25% 37% 28%
z zghij zm
82 577 85 106 70 105 154 96 383

17% 22% 17% 27% 19% 20% 20% 31% 25%
zf z zhij zm
125 763 125 121 93 156 224 124 490

26% 30% 25% 31% 25% 29% 28% 40% 32%
z zhij zm
1 14 2 3 5 1 1 1 9
* 1% * 1% 1% * * * 1%
j
Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
468 2511 557 350 291 459 703 490 1478
465 2553 493 394 357 526 775 308 1494
14% 77% 15% 12% 11% 16% 23% 9% 45%
108 602 130 94 76 123 207 93 480
23% 24% 26% 24% 21% 23% 27% 30% 32%
z z zmn
351 1857 347 291 271 393 543 205 955

75% 73% 70% 74% 76% 75% 70% 67% 64%
k k
6 95 17 9 10 10 25 10 59
1% 4% 3% 2% 3% 2% 3% 3% 4%
Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
474 2504 559 343 294 456 709 489 1480
470 2533 498 383 363 519 776 306 1488
14% 77% 15% 12% 11% 16% 24% 9% 45%
228 1373 245 215 191 252 431 183 1157
49% 54% 49% 56% 53% 49% 56% 60% 78%
z zi zmn
184 798 202 103 116 199 276 92 269

39% 32% 41% 27% 32% 38% 36% 30% 18%
c ze g g
40 194 39 52 38 39 48 18 28
8% 8% 8% 14% 10% 8% 6% 6% 2%
zijk
8 57 3 6 10 16 12 4 3
2% 2% 1% 2% 3% 3% 2% 1% *
10 112 8 8 7 13 9 9 30
2% 4% 2% 2% 2% 2% 1% 3% 2%
f

Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
268 1528 323 207 164 272 429 340 1021
261 1549 285 206 213* 317 491 216 1001
14% 81% 15% 11% 11%* 17% 26% 11% 52%
108 761 120 119 79 151 243 125 633
41% 49% 42% 58% 37% 48% 49% 58% 63%
z zh h zh zmn
94 511 103 40 92 89 197 71 246

36% 33% 36% 19% 43% 28% 40% 33% 25%
zgi zgi g
25 117 23 28 19 36 17 8 32
9% 8% 8% 14% 9% 11% 3% 4% 3%
zjk j zjk
28 109 35 15 19 31 31 8 66
11% 7% 12% 7% 9% 10% 6% 4% 7%
e k
7 52 4 4 3 8 3 4 24
3% 3% 1% 2% 2% 3% 1% 2% 2%

Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
188 1002 208 158 106 179 259 234 675
182* 987 197* 153* 136* 208 303 144 673
15%* 81% 16%* 12%* 11%* 17% 25% 12% 55%
31 279 30 37 30 56 81 50 234
17% 28% 15% 24% 22% 27% 27% 35% 35%
zf z zmn
43 270 52 41 32 46 83 50 171
24% 27% 26% 27% 24% 22% 27% 35% 25%
zi
46 167 53 39 38 43 48 22 68
25% 17% 27% 26% 28% 21% 16% 15% 10%
ze j
51 221 55 31 34 62 73 17 167
28% 22% 28% 20% 25% 30% 24% 12% 25%
k k k
10 51 8 4 2 2 18 5 34
6% 5% 4% 2% 1% 1% 6% 3% 5%
i

Cyber security Digital skills Annual turnover plans
Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
172 933 198 159 104 161 247 210 648
161* 921 179* 149* 134* 187* 279 134* 649
14%* 81% 16%* 13%* 12%* 16%* 24% 12%* 57%
39 303 43 50 29 56 91 54 257
24% 33% 24% 33% 21% 30% 32% 40% 40%
z zh zmn
34 235 41 36 31 46 79 39 153
21% 26% 23% 24% 23% 25% 28% 29% 24%
22 95 25 29 28 23 16 8 31
14% 10% 14% 20% 21% 12% 6% 6% 5%
zjk zjk
55 245 62 31 41 60 87 26 183
34% 27% 34% 21% 30% 32% 31% 19% 28%
k k
10 42 10 3 6 2 6 9 25
6% 5% 6% 2% 4% 1% 2% 6% 4%
i

Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
482 2546 568 353 297 467 717 497 1502
479 2585 505 396 368 532 787 312 1518
14% 77% 15% 12% 11% 16% 24% 9% 45%
18 112 11 25 23 19 17 8 70
4% 4% 2% 6% 6% 3% 2% 3% 5%
z j j m
24 141 30 32 26 25 28 17 91
5% 5% 6% 8% 7% 5% 4% 6% 6%
j m
15 87 23 19 20 24 20 9 65
3% 3% 5% 5% 6% 5% 3% 3% 4%
m
23 111 28 17 23 32 28 14 89
5% 4% 6% 4% 6% 6% 4% 5% 6%
z
26 151 19 19 21 28 44 18 100
5% 6% 4% 5% 6% 5% 6% 6% 7%
z zm
63 339 88 43 31 73 131 59 230
13% 13% 17% 11% 8% 14% 17% 19% 15%
z zh zgh zn
169 942 199 156 145 202 268 126 645

35% 36% 39% 39% 39% 38% 34% 40% 43%
zmn
304 1539 296 239 223 324 503 177 823

63% 60% 59% 60% 61% 61% 64% 57% 54%
6 104 11 1 * 5 17 10 50
1% 4% 2% * * 1% 2% 3% 3%
gh

Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
182 974 228 158 126 182 276 193 664
169* 942 199 156* 145* 202 268 126* 645
14%* 80% 17% 13%* 12%* 17% 23% 11%* 55%
12 141 12 14 18 36 38 16 92
7% 15% 6% 9% 12% 18% 14% 12% 14%
zf
6 56 6 8 5 19 18 5 36
4% 6% 3% 5% 3% 9% 7% 4% 6%
8 53 7 12 3 13 16 8 46
5% 6% 3% 8% 2% 7% 6% 6% 7%
zm
8 66 14 13 4 17 18 8 48
5% 7% 7% 8% 3% 8% 7% 6% 7%
16 88 19 12 20 21 22 15 55
9% 9% 10% 7% 14% 10% 8% 12% 8%
42 222 49 32 39 45 67 32 138
25% 24% 25% 20% 27% 22% 25% 25% 21%
93 627 107 90 89 152 178 83 416

55% 67% 54% 57% 62% 75% 66% 66% 64%
zf zg
74 291 83 62 54 42 87 37 210
44% 31% 42% 40% 37% 21% 32% 30% 33%
zc e i i
2 24 8 4 2 8 3 5 19
1% 3% 4% 3% 1% 4% 1% 4% 3%
Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
182 974 228 158 126 182 276 193 664
169* 942 199 156* 145* 202 268 126* 645
14%* 80% 17% 13%* 12%* 17% 23% 11%* 55%
66 276 65 36 35 60 97 45 208
39% 29% 33% 23% 24% 30% 36% 36% 32%
zc g
30 311 30 22 27 71 82 43 200
18% 33% 15% 14% 19% 35% 31% 34% 31%
zf gh g gh
41 216 61 74 56 45 41 16 146
24% 23% 31% 47% 39% 22% 15% 13% 23%
zijk zijk
12 55 19 5 10 15 24 10 42
7% 6% 10% 3% 7% 8% 9% 8% 7%
8 36 12 12 10 4 5 5 20
5% 4% 6% 8% 7% 2% 2% 4% 3%
j
11 49 11 7 8 7 19 7 29
6% 5% 6% 4% 5% 3% 7% 6% 5%

Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
294 1441 323 192 170 281 425 287 772
304 1539 296 239 223 324 503 177 823
15% 76% 15% 12% 11% 16% 25% 9% 40%
238 1288 221 168 198 270 419 152 667
78% 84% 75% 71% 89% 83% 83% 86% 81%
f g g g g
5 47 9 35 2 9 9 3 25
2% 3% 3% 14% 1% 3% 2% 2% 3%
zhijk
10 33 17 9 8 9 6 7 20
3% 2% 6% 4% 4% 3% 1% 4% 2%
ze j
6 40 2 11 5 11 9 1 18
2% 3% 1% 5% 2% 4% 2% * 2%
k
11 21 11 5 5 4 7 4 15
3% 1% 4% 2% 2% 1% 1% 2% 2%
ze
5 18 5 3 6 4 3 4 11
2% 1% 2% 1% 3% 1% 1% 2% 1%
2 20 2 1 - * 11 4 17
1% 1% 1% * - * 2% 2% 2%
zm
6 19 4 3 3 6 1 4 16
2% 1% 1% 1% 1% 2% * 2% 2%
j
8 15 7 - 3 2 6 4 10
2% 1% 2% - 1% 1% 1% 2% 1%
8 10 11 5 5 4 5 1 8
3% 1% 4% 2% 2% 1% 1% * 1%
ze
8 17 3 * 5 7 1 4 4
3% 1% 1% * 2% 2% * 2% *
zc j
- 18 - - - 1 3 2 16
- 1% - - - * 1% 1% 2%
zm
6 8 8 2 2 3 5 1 6
2% 1% 3% 1% 1% 1% 1% * 1%
ze
3 3 3 - - 1 6 - 4
1% * 1% - - * 1% - 1%
2 7 1 * * 4 2 1 1
1% * * * * 1% * * *
- 4 1 1 - 3 - 1 3
- * * * - 1% - * *
22 66 16 7 5 16 34 5 38
7% 4% 6% 3% 2% 5% 7% 3% 5%
z
8 27 5 6 1 5 2 1 20
3% 2% 2% 2% 1% 1% * * 2%

Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
182 974 228 158 126 182 276 193 664
169* 942 199 156* 145* 202 268 126* 645
14%* 80% 17% 13%* 12%* 17% 23% 11%* 55%
70 528 87 79 85 93 142 84 385
42% 56% 44% 51% 58% 46% 53% 67% 60%
zf zgij zm
65 407 79 52 67 79 115 76 319

38% 43% 40% 34% 46% 39% 43% 61% 49%
zgij zm
60 406 67 52 72 76 103 61 306

35% 43% 34% 33% 49% 38% 39% 49% 47%
z g zm
48 295 60 41 49 62 89 49 221
28% 31% 30% 26% 34% 31% 33% 39% 34%
zm
28 155 27 27 17 33 40 33 127
17% 16% 14% 17% 12% 16% 15% 26% 20%
zhj zm
15 47 23 8 10 15 10 6 41
9% 5% 12% 5% 7% 8% 4% 5% 6%
ze
30 184 38 40 23 46 58 17 104
18% 20% 19% 26% 16% 23% 22% 14% 16%

Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
182 974 228 158 126 182 276 193 664
169* 942 199 156* 145* 202 268 126* 645
14%* 80% 17% 13%* 12%* 17% 23% 11%* 55%
48 222 56 21 19 57 70 33 168
28% 24% 28% 14% 13% 28% 26% 26% 26%
gh gh gh
15 101 12 11 7 16 38 16 73
9% 11% 6% 7% 5% 8% 14% 13% 11%
zh
12 72 20 19 41 12 15 3 39
7% 8% 10% 12% 28% 6% 5% 3% 6%
k zgijk
8 69 9 6 11 19 27 8 45
5% 7% 5% 4% 7% 9% 10% 6% 7%
8 52 9 4 3 20 13 12 39
5% 6% 5% 2% 2% 10% 5% 9% 6%
zgh h
4 31 12 9 9 10 12 2 32
2% 3% 6% 6% 6% 5% 5% 2% 5%
6 36 3 8 3 8 13 3 27
4% 4% 2% 5% 2% 4% 5% 2% 4%
3 27 7 8 8 1 11 * 26
2% 3% 3% 5% 6% 1% 4% * 4%
1 26 2 10 1 1 12 3 15
1% 3% 1% 6% 1% 1% 5% 2% 2%
zi
* 24 2 4 2 6 8 * 9
* 3% 1% 3% 2% 3% 3% * 1%
11 13 11 * 7 6 4 1 8
7% 1% 6% * 5% 3% 1% 1% 1%
zc ze
1 21 3 6 1 5 8 1 12
* 2% 1% 4% 1% 2% 3% 1% 2%
1 20 1 4 3 6 4 1 11
1% 2% 1% 3% 2% 3% 2% 1% 2%
6 20 1 7 1 6 3 1 14
3% 2% * 4% 1% 3% 1% 1% 2%
3 11 8 5 5 3 3 3 9
2% 1% 4% 3% 3% 1% 1% 2% 1%
ze
4 14 2 - - 9 2 1 11
2% 1% 1% - - 4% 1% * 2%
z
1 15 1 - 3 1 8 1 7
* 2% * - 2% * 3% 1% 1%
* 12 * - - 2 5 3 7
* 1% * - - 1% 2% 2% 1%
4 9 4 * * 2 4 2 10
2% 1% 2% * * 1% 2% 1% 2%
* 10 3 3 - 2 4 * 8
* 1% 1% 2% - 1% 1% * 1%
- 11 1 * 3 - 5 * 6
- 1% * * 2% - 2% * 1%
* 10 * - - - 7 * 5
* 1% * - - - 3% * 1%
z
- 10 - 2 - 1 3 3 8
- 1% - 1% - * 1% 2% 1%
- 5 - 3 - * 2 * 5
- 1% - 2% - * 1% * 1%
13 77 16 16 14 11 22 7 51
8% 8% 8% 10% 10% 6% 8% 6% 8%
2 29 5 4 2 1 2 8 16
1% 3% 3% 2% 1% * 1% 6% 3%
zij
20 134 20 23 12 29 28 20 71
12% 14% 10% 15% 9% 15% 11% 16% 11%
30 118 28 24 25 19 43 12 86
18% 12% 14% 16% 17% 10% 16% 10% 13%

Not
equippe
Not well d to
(d) (e) (f) (g) (h) (i) (j) (k) (l)
91 424 114 60 32 62 109 68 250
84* 432 102* 77* 40** 75* 121* 41** 249
14%* 73% 17%* 13%* 7%** 13%* 21%* 7%** 42%
29 122 29 35 12 17 39 12 99
34% 28% 28% 45% 29% 23% 32% 29% 40%
z zm
54 250 71 39 28 55 79 19 126
64% 58% 70% 50% 70% 73% 65% 47% 50%
2 60 2 4 * 4 3 10 24
2% 14% 2% 5% 1% 5% 3% 24% 10%
f
plans operating

(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
1122 265 20 188 465 2552
97% 99% 100% 96% 97% 97%
535 130 7 104 249 1312

46% 48% 34% 53% 52% 50%
220 85 7 37 123 638

19% 32% 38% 19% 26% 24%
zm
171 58 7 39 107 530

15% 22% 35% 20% 22% 20%
252 89 7 48 140 716

22% 33% 38% 24% 29% 27%
m
4 - - - 3 16
* - - - 1% 1%
plans operating

(m) (n) (o) (p) (q) (r)
1151 222 17 186 379 2687
1144 266 20** 194* 473 2582
35% 8% 1%** 6%* 14% 78%
142 54 9 64 128 547
12% 20% 43% 33% 27% 21%
m zr
966 207 11 123 332 1931

84% 78% 57% 63% 70% 75%
zl l zp
36 5 - 7 13 104
3% 2% - 4% 3% 4%
plans operating

(m) (n) (o) (p) (q) (r)
1146 223 17 185 380 2679
1131 268 20** 188* 468 2576
35% 8% 1%** 6%* 14% 79%
346 59 19 141 315 1229
31% 22% 96% 75% 67% 48%
zr zr
665 58 1 36 105 953

59% 22% 4% 19% 22% 37%
zln zpq
73 137 - 6 15 228
6% 51% - 3% 3% 9%
l zlm zq
8 2 - - 10 56
1% 1% - - 2% 2%
41 11 - 5 22 109
4% 4% - 3% 5% 4%

plans operating
(m) (n) (o) (p) (q) (r)
589 137 8 119 233 1575
582 150* 11** 130* 288 1471
30% 8%* 1%** 7%* 15% 77%
173 32 10 84 163 643
30% 21% 88% 64% 56% 44%
zr zr
302 45 - 21 81 534
52% 30% - 16% 28% 36%
zln zp
49 60 - 6 15 123
8% 40% - 5% 5% 8%
l zlm
40 11 1 18 21 118
7% 7% 12% 14% 7% 8%
18 2 - 1 8 54
3% 1% - 1% 3% 4%

plans operating
(m) (n) (o) (p) (q) (r)
334 100 7 81 159 1004
316 103* 9** 82* 191* 936
26% 8%* 1%** 7%* 16%* 77%
43 13 7 21 65 219
14% 13% 75% 26% 34% 23%
zr
106 25 * 18 37 273
34% 24% 4% 22% 19% 29%
z z
95 51 * 13 33 180
30% 49% 3% 16% 17% 19%
zl zlm
60 13 1 26 48 212
19% 12% 16% 31% 25% 23%
12 1 * 4 7 51
4% 1% 2% 5% 4% 5%

plans operating
(m) (n) (o) (p) (q) (r)
283 96 7 80 155 926
270 92* 9** 84* 190* 853
24% 8%* 1%** 7%* 17%* 75%
52 15 7 26 68 247
19% 16% 79% 32% 36% 29%
89 20 - 17 38 229
33% 22% - 21% 20% 27%
zl
51 34 * 10 15 99
19% 37% 3% 12% 8% 12%
zl zlm
68 20 1 24 62 234
25% 22% 16% 28% 32% 27%
9 3 * 7 7 43
3% 4% 2% 8% 4% 5%

plans operating

(m) (n) (o) (p) (q) (r)
1168 226 17 188 386 2727
1157 269 20** 195* 480 2620
35% 8% 1%** 6%* 14% 78%
27 18 - 12 22 90
2% 7% - 6% 5% 3%
m
39 16 - 25 32 114
3% 6% - 13% 7% 4%
zr
24 8 3 13 20 77
2% 3% 17% 7% 4% 3%
44 10 * 11 19 121
4% 4% 1% 6% 4% 5%
45 11 1 17 30 125
4% 4% 5% 9% 6% 5%
158 22 4 20 55 365
14% 8% 20% 10% 11% 14%
338 87 8 98 177 892

29% 32% 43% 50% 37% 34%
zqr
775 179 11 92 293 1620

67% 67% 56% 47% 61% 62%
zl l p p
45 3 * 5 9 109
4% 1% 1% 2% 2% 4%

plans operating
(m) (n) (o) (p) (q) (r)
380 90 6 99 149 987
338 87* 8** 98* 177* 892
29% 7%* 1%** 8%* 15%* 76%
47 11 - 1 19 135
14% 13% - 1% 11% 15%
p zp
16 4 - 1 4 56
5% 5% - 1% 2% 6%
z
8 5 3 3 10 44
2% 5% 39% 3% 6% 5%
24 5 - 11 12 57
7% 6% - 11% 7% 6%
31 7 1 9 19 82
9% 9% 12% 9% 11% 9%
97 17 - 24 34 218
29% 19% - 25% 19% 24%
z
224 49 4 48 97 593
66% 56% 51% 49% 55% 66%
zpq
100 38 4 49 68 276
29% 44% 47% 50% 39% 31%
zr
14 * * 1 12 23
4% * 2% 1% 7% 3%
plans operating

(m) (n) (o) (p) (q) (r)
380 90 6 99 149 987
338 87* 8** 98* 177* 892
29% 7%* 1%** 8%* 15%* 76%
89 22 1 36 45 269
26% 26% 14% 36% 25% 30%
106 17 - 27 46 277
31% 20% - 27% 26% 31%
76 29 - 18 58 205
22% 34% - 18% 33% 23%
z
22 4 - 6 18 52
7% 4% - 6% 10% 6%
15 11 3 7 1 40
5% 12% 39% 7% 1% 4%
zl q
29 4 4 5 9 49
9% 4% 46% 5% 5% 5%
z

plans operating
(m) (n) (o) (p) (q) (r)
742 133 10 84 227 1597
775 179* 11** 92* 293 1620
38% 9%* 1%** 5%* 14% 80%
664 139 4 68 228 1364
86% 78% 40% 74% 78% 84%
z z
15 10 - 7 7 49
2% 5% - 7% 2% 3%
21 8 - 4 6 46
3% 5% - 4% 2% 3%
15 8 - 5 9 31
2% 4% - 5% 3% 2%
6 5 1 * 10 22
1% 3% 9% * 3% 1%
13 1 - * 5 21
2% * - * 2% 1%
3 * * 2 * 21
* * 4% 2% * 1%
5 - 5 - 4 14
1% - 47% - 1% 1%
4 7 - 3 4 15
1% 4% - 3% 1% 1%
zm
12 1 - 5 1 15
2% * - 6% * 1%
zqr
17 - - * 6 15
2% - - * 2% 1%
zl
2 - - - 6 11
* - - - 2% 1%
8 1 - 5 1 11
1% * - 6% * 1%
zqr
6 - - * - 11
1% - - * - 1%
5 * * 1 3 4
1% * 4% 1% 1% *
1 1 - - 1 4
* 1% - - * *
30 13 - 3 18 67
4% 7% - 4% 6% 4%
11 1 - * 6 30
1% * - * 2% 2%

plans operating

(m) (n) (o) (p) (q) (r)
380 90 6 99 149 987
338 87* 8** 98* 177* 892
29% 7%* 1%** 8%* 15%* 76%
134 49 4 57 104 457
40% 56% 51% 58% 59% 51%
100 31 3 53 94 341
30% 36% 41% 54% 53% 38%
r zr
111 31 3 63 90 321
33% 36% 41% 64% 51% 36%
zr zr
85 25 3 33 66 253
25% 28% 41% 34% 37% 28%
30 16 3 19 29 131
9% 18% 39% 19% 16% 15%
18 7 3 1 12 58
5% 8% 39% 1% 7% 6%
99 13 1 13 27 201
29% 15% 8% 14% 15% 23%
zl z

plans operating

(m) (n) (o) (p) (q) (r)
380 90 6 99 149 987
338 87* 8** 98* 177* 892
29% 7%* 1%** 8%* 15%* 76%
77 20 - 20 36 235
23% 23% - 21% 21% 26%
25 5 - 9 26 81
8% 6% - 9% 14% 9%
26 22 * 3 24 68
8% 26% 2% 3% 13% 8%
zlm
24 3 - 5 2 72
7% 3% - 5% 1% 8%
zq
17 3 - 10 5 47
5% 3% - 10% 3% 5%
7 4 3 10 1 32
2% 5% 39% 10% * 4%
zqr
7 3 - 9 15 16
2% 3% - 9% 9% 2%
zr zr
4 2 - 1 9 24
1% 3% - 1% 5% 3%
9 1 - 2 7 17
3% 1% - 2% 4% 2%
12 3 - 1 5 21
3% 4% - 1% 3% 2%
5 3 3 3 * 18
2% 4% 39% 3% * 2%
8 * - 4 5 15
2% * - 4% 3% 2%
5 3 - * 5 15
2% 3% - * 3% 2%
4 3 - * * 20
1% 3% - * * 2%
7 2 - 3 3 13
2% 2% - 3% 2% 1%
5 - - * * 15
1% - - * * 2%
3 3 - * 2 13
1% 3% - * 1% 1%
3 - - * 2 10
1% - - * 1% 1%
1 1 3 3 4 2
* 1% 39% 3% 2% *
r r
3 * - * - 12
1% * - * - 1%
3 - - - 5 7
1% - - - 3% 1%
- 3 - - 2 8
- 3% - - 1% 1%
m
2 - - - 4 6
1% - - - 2% 1%
* - - 3 2 *
* - - 3% 1% *
zr r
26 12 1 13 10 69
8% 14% 14% 13% 6% 8%
10 5 - * 5 28
3% 5% - * 3% 3%
49 17 * 9 20 128
15% 20% 5% 9% 11% 14%
58 2 - 14 27 120
17% 3% - 15% 15% 13%
n

plans operating

(m) (n) (o) (p) (q) (r)
191 39 5 26 64 487
187 51** 7** 31** 82* 454
32% 9%** 1%** 5%** 14%* 77%
40 7 6 17 26 112
21% 13% 90% 55% 31% 25%
126 39 * 14 46 282
67% 77% 6% 45% 56% 62%
l
22 5 * - 10 60
12% 10% 4% - 12% 13%
Cyber Resilience Proportions/Means: Columns
CYB1. Firstly, has your business experienced any of the following types of cyber attack in the la
Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
Being directed to fake websites 502 271 149 39 19
15% 15% 14% 17% 19%
Emails hacked 362 171 109 41 16

11% 9% 10% 18% 15%
ag zab a
Computers infected with ransomware 181 107 45 15 8

5% 6% 4% 6% 8%
Bank accounts hacked 136 83 40 6 3

4% 5% 4% 3% 3%
Website hacked 112 58 37 8 5

3% 3% 3% 3% 4%
Social media accounts hacked 107 67 25 7 3

3% 4% 2% 3% 3%
Any cyber attacks (NET) 932 510 271 75 36

28% 28% 25% 34% 35%
zab zb
No 2372 1307 785 146 67
71% 71% 74% 65% 65%
cefh cef cdef f f
Don't Know 42 15 10 3 *
1% 1% 1% 1% *
gj
CYB2. What were the implications to your business following the cyber-attack?
Base: All victims of cyber attack
Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 996 423 198 177 91
Weighted base 932 510 271 75 36*
100% 55% 29% 8% 4%*
Required specialist services 245 123 71 28 12
26% 24% 26% 37% 35%
za
Cost of replacing/ upgrading equipment 212 105 59 23 12

23% 21% 22% 31% 34%
za za
Financial loss 156 92 42 10 7

17% 18% 16% 13% 18%
Had to re-train staff 119 33 39 20 10

13% 6% 15% 26% 28%
ag a zab zab
Damage to reputation 81 47 15 10 3
9% 9% 6% 13% 9%
b
Data breach of sensitive information 69 35 22 5 3

7% 7% 8% 7% 8%
Loss of business 60 41 10 3 3
6% 8% 4% 4% 7%
None of these 444 264 126 29 12

48% 52% 46% 38% 34%
cdf cdf
Don't Know 14 6 6 - 1
2% 1% 2% - 2%
j
CYB3. Is your organisation's cyber security managed in-house, or is it outsourced?

Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
Manage all in-house 1745 1081 505 86 31
52% 59% 47% 38% 30%
bcdef zbcde cdef
h f
Manage some in-house, outsource
some 483 226 185 36 19
14% 12% 17% 16% 19%
ai za a
Outsource all 917 414 320 91 50

27% 23% 30% 41% 49%
agim a zab zab
Don't Know 200 111 56 12 2

6% 6% 5% 5% 2%
dgj d
D2. To what extent do you feel that your organisation is equipped with the relevant skills to prote
Size of business
Total 1-4 5-9 10-19 20-49
(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
Fully equipped 1011 508 324 87 44
30% 28% 30% 39% 42%
agi zab zab
Somewhat equipped 1743 951 573 118 52

52% 52% 54% 53% 50%
f f f f f
Poorly equipped 329 199 108 10 5
10% 11% 10% 5% 5%
cdfhl cdf c
Not equipped at all 150 108 36 4 1

4% 6% 3% 2% 1%
cdj zbcd
Fully/ somewhat equipped (NET) 2754 1458 896 205 95

82% 80% 84% 91% 92%
ai a zab zab
Poorly/ not equipped (NET) 479 307 144 14 6

14% 17% 13% 6% 6%
cdfhj zcdef cd
l
Don't Know 113 67 26 5 2
3% 4% 2% 2% 2%
g
CYB4. To what extent do you feel that your workforce is aware of cyber threat and risk and how
Size of business
Total 1-4 5-9 10-19 20-49
(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
Very aware 1280 773 338 91 39
38% 42% 32% 41% 38%
bip zbe be
Fairly aware 1436 724 503 103 49

43% 40% 47% 46% 48%
aj za a
Not very aware 346 168 136 20 11

10% 9% 13% 9% 11%
j za
Not at all aware 162 99 52 7 3
5% 5% 5% 3% 3%
hjn
Very/fairly aware (NET) 2716 1498 841 194 88
81% 82% 79% 86% 86%
imop zb
Not very/ at all aware (NET) 508 267 188 26 14

15% 15% 18% 12% 13%
cejn ce
Don't Know 122 68 37 5 1

4% 4% 3% 2% 1%
dj
CYB5. Which of the following would you go to for external advice, guidance and support on cybe
Size of business
Total 1-4 5-9 10-19 20-49
(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
Police Scotland 1259 656 427 89 44
38% 36% 40% 40% 42%
j
The National Cyber Security Centre 639 357 194 48 15

19% 19% 18% 21% 14%
ip
Scottish Business Resilience Centre 418 238 124 32 13

12% 13% 12% 14% 13%
IT company / consultant / provider

external 121 57 45 10 5
4% 3% 4% 4% 5%
IT department / person - internal 57 27 25 1 2

2% 1% 2% * 2%
c
Private company / consultant /
contractor 30 15 10 2 2
1% 1% 1% 1% 2%
Outsourced / external company

unspecified 29 8 12 5 3
1% * 1% 2% 3%
ag za za
Cyber security provider / consultant 25 12 10 2 1
1% 1% 1% 1% 1%
Online / google 16 7 7 1 *
* * 1% * *
Website provider / host 16 14 1 * *

* 1% * * *
Federation of Small Businesses 15 10 5 - *

* 1% * - *
Software provider 12 6 4 1 1
* * * * 1%
Friend / family member 12 10 1 - *

* 1% * - *
Head office / management 11 3 - 1 1

* * - * 1%
g b zab
Bank 5 4 1 * *
* * * * *
Other 147 108 27 7 1

4% 6% 3% 3% 1%
bdi zbd
None of these/not applicable 818 452 264 49 27
24% 25% 25% 22% 26%
Don't Know 369 183 126 25 9

11% 10% 12% 11% 9%
gj
D5. Does your organisation have, or is it planning to obtain, cyber security accreditation, for exa
Base: All businesses (main sample only)
Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 3296 1476 751 509 253
Weighted base 3297 1808 1047 223 101
100% 55% 32% 7% 3%
Yes, already have 204 94 64 24 10
6% 5% 6% 11% 10%
ik zab a
No, but planning to obtain in the next 12
months 296 142 102 28 12
9% 8% 10% 13% 12%
i za
No, and not planning to obtain 2495 1458 778 146 64

76% 81% 74% 65% 63%
cdefh zbcde cdef f f
jlp f
No - - - - -
- - - - -
Don't Know 302 114 103 25 16
9% 6% 10% 11% 15%
agij a a zab
ons/Means: Columns Tested (5% risk level) - z/a/b/c/d/e/f - z/g/h - z/i/j/k/l/m/n/o/p/q
formulae used. * small base; ** very small base (under 30) ineligible for sig testing
cyber attack in the last 2-3 years?
Number of
business establishments Sector
Busines Health/ Hotels/

Agricult s activiti Constru Social restaura Manufac
50-99 100+ Single Multiple ure es c tion Work nts t uring
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2796 550 512 912 255 162 334 293
31* 34* 2994 352 353 1004 395 124* 272 177
1%* 1%* 89% 11% 11% 30% 12% 4%* 8% 5%
8 8 449 53 60 184 49 15 34 23
25% 23% 15% 15% 17% 18% 12% 12% 12% 13%
zab zab z
8 9 304 58 44 127 46 13 15 31
25% 26% 10% 17% 12% 13% 12% 11% 5% 18%
zab zabd zg mp mp zmopq
2 4 160 21 23 55 24 9 6 12
5% 12% 5% 6% 7% 6% 6% 7% 2% 7%
zab
2 2 125 11 23 37 18 3 10 5
5% 7% 4% 3% 6% 4% 5% 2% 4% 3%
zj
3 2 94 18 10 49 9 3 5 9
9% 7% 3% 5% 3% 5% 2% 2% 2% 5%
zabc z
2 2 93 14 14 30 10 2 14 6
7% 5% 3% 4% 4% 3% 3% 1% 5% 3%
zb
14 14 818 114 108 321 106 35 57 56
44% 41% 27% 32% 30% 32% 27% 28% 21% 31%
zab zab m zmop
17 17 2150 222 241 681 287 87 210 120
54% 50% 72% 63% 68% 68% 73% 70% 77% 68%
zh j
1 3 26 16 4 1 1 2 4 1
2% 9% 1% 4% 1% * * 2% 2% 1%
zabcde zg j j j
Number of

(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
37 57 803 193 159 301 78 50 81 102
14** 14* 818 114* 108 321 106* 35** 57** 56*
1%** 2%* 88% 12%* 12% 34% 11%* 4%** 6%** 6%*
4 3 214 31 25 96 26 5 8 13
30% 25% 26% 27% 23% 30% 24% 14% 14% 23%
5 5 184 29 24 74 28 10 17 12
37% 34% 22% 25% 22% 23% 27% 28% 30% 22%
2 3 134 22 23 48 17 2 7 12
15% 18% 16% 19% 21% 15% 16% 5% 12% 22%
7 7 88 31 10 48 9 13 5 4
53% 47% 11% 27% 9% 15% 8% 37% 9% 8%
zabc zg
2 1 71 10 5 44 2 3 7 7
11% 9% 9% 9% 5% 14% 2% 9% 13% 12%
zik k
2 1 58 10 13 26 4 4 8 2
15% 8% 7% 9% 12% 8% 4% 11% 15% 4%
z
1 1 51 8 5 27 6 1 9 1
7% 8% 6% 7% 5% 8% 5% 2% 15% 3%
2 4 400 44 49 142 63 17 31 25
15% 30% 49% 39% 46% 44% 59% 49% 54% 45%
* 1 12 2 1 1 1 1 * 2
4% 4% 1% 2% 1% * 1% 4% * 3%
c j
Number of

(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2796 550 512 912 255 162 334 293
31* 34* 2994 352 353 1004 395 124* 272 177
1%* 1%* 89% 11% 11% 30% 12% 4%* 8% 5%
8 11 1613 132 227 490 214 53 160 90
26% 33% 54% 38% 64% 49% 54% 43% 59% 51%
zh zjkln lp
op
8 4 429 54 34 170 45 29 47 20
24% 13% 14% 15% 10% 17% 11% 24% 17% 12%
za zi zikno i
q
15 14 791 126 71 326 110 36 52 59
49% 40% 26% 36% 20% 33% 28% 29% 19% 34%
zab zab zg zimq imq
* 5 161 39 21 17 26 6 12 7
2% 13% 5% 11% 6% 2% 7% 4% 5% 4%
zabcde zg j j
elevant skills to protect against and deal with cyber security threats?
Number of
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2796 550 512 912 255 162 334 293
31* 34* 2994 352 353 1004 395 124* 272 177
1%* 1%* 89% 11% 11% 30% 12% 4%* 8% 5%
12 19 880 132 52 376 114 52 71 43
39% 54% 29% 37% 15% 37% 29% 42% 26% 25%
a zabc zg zimnp i zikmn i i
p
17 12 1579 163 197 505 219 63 142 105
53% 33% 53% 46% 56% 50% 55% 51% 52% 60%
f o joq
2 1 310 19 63 80 42 4 32 18
7% 3% 10% 6% 18% 8% 11% 3% 12% 10%
h zjklno l l
pq
* 1 137 13 25 20 17 3 16 9
* 2% 5% 4% 7% 2% 4% 3% 6% 5%
zj j j
29 30 2459 295 249 881 332 116 212 148

92% 87% 82% 84% 70% 88% 84% 93% 78% 84%
za zimop i zimno i
q pq
2 2 447 32 88 100 59 7 48 27
7% 6% 15% 9% 25% 10% 15% 5% 18% 15%
h zjkln l jl l
opq
* 2 88 25 16 23 3 1 11 1
1% 7% 3% 7% 5% 2% 1% 1% 4% 1%
bcd zg jkn
eat and risk and how to mitigate it?
Number of
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2796 550 512 912 255 162 334 293
31* 34* 2994 352 353 1004 395 124* 272 177
1%* 1%* 89% 11% 11% 30% 12% 4%* 8% 5%
8 14 1148 132 92 516 121 47 100 64
27% 39% 38% 37% 26% 51% 31% 38% 37% 36%
ziklm i i i
nopq
21 15 1276 160 170 389 191 59 93 88
66% 44% 43% 46% 48% 39% 48% 48% 34% 50%
zabcd zjm jm jm
f
2 4 310 37 49 70 45 13 41 16
6% 11% 10% 10% 14% 7% 11% 11% 15% 9%
zjq jq
* 1 155 6 24 18 31 3 24 1
* 2% 5% 2% 7% 2% 8% 3% 9% 1%
h zjn jn jn
29 29 2424 292 261 905 312 106 193 152
93% 84% 81% 83% 74% 90% 79% 86% 71% 86%
zab zikmo im imop
pq
2 4 465 43 73 88 76 17 65 17
6% 12% 16% 12% 21% 9% 19% 13% 24% 10%
zjnq jn zjnq
* 1 105 17 19 10 7 1 14 8
1% 4% 4% 5% 5% 1% 2% 1% 5% 4%
d zj j j
e and support on cyber security?
Number of
(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
98 158 2796 550 512 912 255 162 334 293
31* 34* 2994 352 353 1004 395 124* 272 177
1%* 1%* 89% 11% 11% 30% 12% 4%* 8% 5%
12 12 1139 120 160 304 145 61 103 66
39% 35% 38% 34% 45% 30% 37% 50% 38% 37%
zj zj
8 8 564 74 52 250 58 27 60 27
26% 23% 19% 21% 15% 25% 15% 22% 22% 15%
d ziknp
q
3 3 381 36 37 153 37 13 30 25
10% 9% 13% 10% 10% 15% 9% 11% 11% 14%
zi
3 1 114 6 9 57 7 3 8 12
9% 3% 4% 2% 2% 6% 2% 3% 3% 7%
za ziq zikq
1 1 47 10 6 17 9 1 4 4
2% 3% 2% 3% 2% 2% 2% 1% 1% 2%
c
* * 27 2 5 13 7 3 * 1
* 1% 1% 1% 1% 1% 2% 2% * 1%
2 1 20 9 3 10 4 * * 1
5% 2% 1% 3% 1% 1% 1% * * 1%
zab zg
* * 22 3 1 12 1 2 * *
1% * 1% 1% * 1% * 1% * *
1 * 15 1 1 3 - * 4 1
2% 1% 1% * * * - * 1% *
- - 15 * - 4 5 - * 2
- - 1% * - * 1% - * 1%
i
- - 15 - - 2 - - 1 -
- - * - - * - - * -
- * 11 1 2 1 1 - 1 -
- * * * 1% * * - * -
- - 11 1 2 1 8 - * 1
- - * * 1% * 2% - * *
zj
* 2 1 11 - 2 * 1 1 *
* 4% * 3% - * * 1% * *
b zabc zg
* - 5 * 1 1 - * 1 *
* - * * * * - * * *
* 3 130 17 7 37 11 6 22 4
1% 8% 4% 5% 2% 4% 3% 5% 8% 2%
bcde i
5 8 739 80 81 267 106 26 59 41
16% 22% 25% 23% 23% 27% 27% 21% 22% 23%
4 5 309 60 45 87 45 14 30 27
12% 15% 10% 17% 13% 9% 11% 12% 11% 15%
zg j j
accreditation, for example through Cyber Essentials?
Number of

(e) (f) (g) (h) (i) (j) (k) (l) (m) (n)
95 156 2757 539 497 897 255 161 332 290
30* 34* 2957 340 343 990 395 123* 271 173
1%* 1%* 90% 10% 10% 30% 12% 4%* 8% 5%
3 3 172 32 3 100 7 13 7 14
10% 9% 6% 9% 1% 10% 2% 10% 2% 8%
zg zikm ikm ikm
4 4 271 25 21 119 21 17 25 13
13% 10% 9% 7% 6% 12% 5% 13% 9% 7%
ziko iko
17 16 2304 191 297 703 339 71 213 126

56% 46% 78% 56% 87% 71% 86% 57% 79% 73%
zh zjlmn l zjlnp lp l
pq
- - - - - - - - - -
- - - - - - - - - -
6 12 210 92 23 67 27 24 26 20
21% 35% 7% 27% 7% 7% 7% 19% 10% 11%
zabc zabcd zg zijko
Area Location
Transpo
r t/ Souther
Commu Highlan n
nic Wholesa Other Rest of ds and Scotland Central Highlan
ations l e/ retail services Scotland Islands area Scotland Glasgow d Lothians
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
221 439 218 1586 1150 610 160 161 1150 199
310 437 276 2717 415 214 282 285 415 321
9% 13% 8% 81% 12% 6% 8% 9% 12% 10%
40 57 39 411 60 30 42 30 60 43
13% 13% 14% 15% 14% 14% 15% 11% 14% 13%
28 32 26 283 54 24 32 19 54 33
9% 7% 9% 10% 13% 11% 11% 7% 13% 10%
z ze
11 25 15 146 26 10 11 15 26 7
4% 6% 6% 5% 6% 4% 4% 5% 6% 2%
g
13 14 14 108 17 11 7 9 17 13
4% 3% 5% 4% 4% 5% 2% 3% 4% 4%
11 12 5 94 14 4 5 9 14 10
3% 3% 2% 3% 3% 2% 2% 3% 3% 3%
5 21 6 82 16 9 8 7 16 5
2% 5% 2% 3% 4% 4% 3% 2% 4% 2%
70 103 77 759 113 60 77 75 113 85

23% 24% 28% 28% 27% 28% 27% 26% 27% 26%
236 315 193 1922 298 152 201 201 298 235
76% 72% 70% 71% 72% 71% 71% 71% 72% 73%
3 19 5 36 4 2 4 8 4 2
1% 4% 2% 1% 1% 1% 1% 3% 1% 1%
zijk j
Area Location
Transpo
r t/ Souther
Commu Highlan n
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
62 101 62 490 325 181 44 47 325 63
70* 103* 77* 759 113 60 77* 75* 113 85*
8%* 11%* 8%* 81% 12% 6% 8%* 8%* 12% 9%*
14 32 27 193 38 14 22 23 38 18
20% 31% 35% 25% 34% 23% 28% 30% 34% 21%
zac zj
12 21 14 171 29 13 13 19 29 16
17% 20% 19% 23% 25% 21% 17% 25% 25% 19%
11 25 10 128 18 10 11 21 18 12
16% 24% 13% 17% 16% 17% 14% 28% 16% 14%
j
16 10 3 100 12 7 8 8 12 16
23% 9% 4% 13% 10% 11% 11% 11% 10% 19%
iq
4 8 2 69 9 3 5 12 9 10
5% 7% 3% 9% 8% 5% 7% 17% 8% 12%
j
1 5 4 52 12 5 2 8 12 6
2% 5% 6% 7% 10% 8% 2% 11% 10% 7%
z z
1 9 2 51 7 2 4 5 7 10
1% 9% 2% 7% 6% 3% 5% 7% 6% 12%
31 46 39 365 47 32 34 23 47 48
45% 45% 51% 48% 41% 54% 44% 31% 41% 57%
b e
3 3 3 11 2 1 5 1 2 *
4% 3% 3% 1% 2% 1% 7% 1% 2% 1%
j zj
Area Location
Transpo
r t/ Souther
Commu Highlan n
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
221 439 218 1586 1150 610 160 161 1150 199
310 437 276 2717 415 214 282 285 415 321
9% 13% 8% 81% 12% 6% 8% 9% 12% 10%
153 202 157 1359 263 123 137 145 263 147
49% 46% 57% 50% 63% 58% 49% 51% 63% 46%
l zac za zdeghij
37 68 31 403 50 30 35 29 50 39
12% 16% 11% 15% 12% 14% 13% 10% 12% 12%
i
89 110 62 790 82 45 89 97 82 113

29% 25% 22% 29% 20% 21% 32% 34% 20% 35%
i zbc f f zfhj
30 56 25 165 20 16 20 13 20 22
10% 13% 9% 6% 5% 7% 7% 5% 5% 7%
j zijlmn j b
Area Location
Transpo
r t/ Souther
Commu Highlan n
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
221 439 218 1586 1150 610 160 161 1150 199
310 437 276 2717 415 214 282 285 415 321
9% 13% 8% 81% 12% 6% 8% 9% 12% 10%
99 116 89 861 100 50 84 91 100 108
32% 27% 32% 32% 24% 23% 30% 32% 24% 34%
i i i zbc f
142 238 132 1402 227 113 146 151 227 166
46% 55% 48% 52% 55% 53% 52% 53% 55% 52%
z zi
30 36 24 248 55 26 33 19 55 20
10% 8% 9% 9% 13% 12% 12% 7% 13% 6%
za zeg
20 18 20 112 20 17 13 15 20 12
7% 4% 7% 4% 5% 8% 4% 5% 5% 4%
j j zab
241 354 220 2264 327 163 230 242 327 274
78% 81% 80% 83% 79% 76% 81% 85% 79% 85%
i i bc
51 54 45 361 75 43 45 33 75 32
16% 12% 16% 13% 18% 20% 16% 12% 18% 10%
jl jl za za zgk
18 28 11 93 12 8 7 9 12 16
6% 6% 4% 3% 3% 4% 3% 3% 3% 5%
jkn zjkn
Area Location
Transpo
r t/ Souther
Commu Highlan n
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
221 439 218 1586 1150 610 160 161 1150 199
310 437 276 2717 415 214 282 285 415 321
9% 13% 8% 81% 12% 6% 8% 9% 12% 10%
95 134 111 1066 151 63 118 104 151 118
31% 31% 40% 39% 36% 29% 42% 36% 36% 37%
i c c
135 195 117 1150 186 100 114 134 186 134
43% 45% 43% 42% 45% 47% 40% 47% 45% 42%
k k
39 53 19 276 45 25 17 35 45 46
13% 12% 7% 10% 11% 12% 6% 12% 11% 14%
j j dj
24 24 13 125 20 17 17 3 20 8
8% 5% 5% 5% 5% 8% 6% 1% 5% 3%
jn jn n zab e e
230 329 228 2216 337 162 232 238 337 252
74% 75% 83% 82% 81% 76% 82% 84% 81% 79%
im c c
63 77 32 401 65 42 34 39 65 55
20% 18% 12% 15% 16% 20% 12% 14% 16% 17%
jn jn za
17 31 15 100 13 10 16 8 13 14
5% 7% 6% 4% 3% 4% 6% 3% 3% 4%
j zjk j
Area Location
Transpo
r t/ Souther
Commu Highlan n
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
221 439 218 1586 1150 610 160 161 1150 199
310 437 276 2717 415 214 282 285 415 321
9% 13% 8% 81% 12% 6% 8% 9% 12% 10%
124 166 130 997 167 95 116 99 167 109
40% 38% 47% 37% 40% 44% 41% 35% 40% 34%
j j zj z za z
68 61 37 531 76 33 44 62 76 67
22% 14% 13% 20% 18% 15% 16% 22% 18% 21%
c
42 44 36 339 54 25 32 35 54 42
13% 10% 13% 12% 13% 12% 11% 12% 13% 13%
7 14 3 108 9 3 8 9 9 15
2% 3% 1% 4% 2% 2% 3% 3% 2% 5%
bc
9 6 1 45 7 4 6 11 7 5
3% 1% * 2% 2% 2% 2% 4% 2% 1%
zh
- 1 - 26 3 1 - 5 3 4
- * - 1% 1% * - 2% 1% 1%
1 4 4 21 5 3 2 3 5 1
* 1% 1% 1% 1% 2% 1% 1% 1% *
3 3 3 21 2 2 3 3 2 1
1% 1% 1% 1% * 1% 1% 1% * *
1 6 * 11 4 2 - 3 4 1
* 1% * * 1% 1% - 1% 1% *
za z
- 3 - 13 2 1 - - 2 -
- 1% - * * * - - * -
3 6 3 13 1 * 3 - 1 -
1% 1% 1% * * * 1% - * -
z
- 7 - 8 3 1 - - 3 1
- 1% - * 1% 1% - - 1% *
zj
- * - 5 3 4 - - 3 4
- * - * 1% 2% - - 1% 1%
a zab
1 5 * 9 1 1 * * 1 3
* 1% * * * 1% * * * 1%
- - 3 3 1 1 - - 1 -
- - 1% * * 1% - - * -
za
13 23 23 123 16 8 6 12 16 21
4% 5% 8% 5% 4% 4% 2% 4% 4% 6%
i zijkn
87 96 56 674 97 47 70 65 97 67
28% 22% 20% 25% 23% 22% 25% 23% 23% 21%
25 60 35 294 51 24 36 43 51 44
8% 14% 13% 11% 12% 11% 13% 15% 12% 14%
j
Area Location
Transpo
r t/ Souther
Commu Highlan n
(o) (p) (q) (a) (b) (c) (d) (e) (f) (g)
217 433 214 1561 1136 599 158 159 1136 196
303 428 272 2679 408 210 279 283 408 316
9% 13% 8% 81% 12% 6% 8% 9% 12% 10%
18 27 15 185 15 4 8 36 15 18
6% 6% 6% 7% 4% 2% 3% 13% 4% 6%
i ik i bc zdfghj
15 46 19 257 25 14 35 33 25 35
5% 11% 7% 10% 6% 7% 12% 12% 6% 11%
i b fj f
251 285 210 1985 336 175 203 178 336 228
83% 67% 77% 74% 82% 83% 73% 63% 82% 72%
zjlnp lp za za zdegik
- - - - - - - - - -
- - - - - - - - - -
19 69 27 253 32 17 33 36 32 35
6% 16% 10% 9% 8% 8% 12% 13% 8% 11%
zijko
Organisation Internet
Location type connection
Mid- North-
Scotland East South of West of Company
and Fife Scotland Scotland Scotland Private Charity Yes No website
(h) (i) (j) (k) (l) (m) (n) (o) (a)
279 324 860 213 3036 274 3271 75 2496
502 499 655 388 3078 238 3246 100* 2546
15% 15% 20% 12% 92% 7% 97% 3%* 76%
98 53 110 66 468 32 497 5 397
20% 11% 17% 17% 15% 13% 15% 5% 16%
ei i zo
49 57 66 51 327 31 357 4 284
10% 11% 10% 13% 11% 13% 11% 4% 11%
25 28 41 30 170 8 180 1 143

5% 6% 6% 8% 6% 3% 6% 1% 6%
g
29 23 23 15 127 9 135 1 100

6% 5% 4% 4% 4% 4% 4% 1% 4%
26 17 22 10 102 10 112 - 100

5% 3% 3% 3% 3% 4% 3% - 4%
z
13 18 26 14 103 4 107 1 80
3% 4% 4% 4% 3% 2% 3% 1% 3%
141 127 193 121 861 66 924 8 728

28% 26% 30% 31% 28% 27% 28% 8% 29%
zo
358 365 456 258 2182 166 2282 90 1781
71% 73% 70% 67% 71% 70% 70% 90% 70%
zn defg
h
3 7 5 8 35 6 41 1 37
1% 1% 1% 2% 1% 3% 1% 1% 1%
d
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a)
82 97 264 74 905 80 986 10 784
141* 127* 193 121* 861 66* 924 8** 728
15%* 14%* 21% 13%* 92% 7%* 99% 1%** 78%
35 36 45 29 222 22 244 1 203
25% 28% 23% 24% 26% 33% 26% 12% 28%
24 37 41 34 189 21 211 1 161

17% 29% 21% 28% 22% 32% 23% 12% 22%
28 22 25 19 151 4 154 2 122

20% 17% 13% 16% 18% 7% 17% 22% 17%
14 29 22 10 106 12 119 - 104

10% 23% 11% 8% 12% 19% 13% - 14%
zfjk
10 15 9 10 74 7 81 - 70
7% 12% 5% 8% 9% 10% 9% - 10%
5 8 18 10 65 4 68 1 51
4% 6% 9% 8% 8% 6% 7% 8% 7%
6 8 13 6 58 1 60 - 56
5% 7% 7% 5% 7% 2% 6% - 8%
zd
69 55 106 61 413 30 439 6 334
49% 43% 55% 51% 48% 45% 47% 66% 46%
ef
3 1 1 2 13 * 14 - 12
2% * * 1% 2% 1% 2% - 2%
de
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a)
279 324 860 213 3036 274 3271 75 2496
502 499 655 388 3078 238 3246 100* 2546
15% 15% 20% 12% 92% 7% 97% 3%* 76%
264 236 336 217 1606 125 1705 40 1260
53% 47% 51% 56% 52% 52% 53% 40% 49%
efgh
90 85 109 45 439 41 480 3 413

18% 17% 17% 12% 14% 17% 15% 3% 16%
f f zo z
127 146 165 97 841 67 905 12 780

25% 29% 25% 25% 27% 28% 28% 12% 31%
f f zo zc
21 32 45 29 192 6 157 44 93
4% 6% 7% 7% 6% 3% 5% 44% 4%
zn deg
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a)
279 324 860 213 3036 274 3271 75 2496
502 499 655 388 3078 238 3246 100* 2546
15% 15% 20% 12% 92% 7% 97% 3%* 76%
140 185 182 122 935 65 991 21 845
28% 37% 28% 32% 30% 27% 31% 21% 33%
zfhj zbc
268 228 343 213 1589 137 1720 23 1342

53% 46% 52% 55% 52% 57% 53% 23% 53%
zo
60 48 64 31 309 19 325 4 222
12% 10% 10% 8% 10% 8% 10% 4% 9%
18 25 41 7 140 10 125 25 73
4% 5% 6% 2% 5% 4% 4% 25% 3%
k zn f
408 412 526 335 2524 202 2711 43 2187

81% 83% 80% 87% 82% 85% 84% 43% 86%
f zo zc
77 73 105 39 449 29 450 29 296

15% 15% 16% 10% 15% 12% 14% 29% 12%
zn f
16 15 24 14 106 7 85 27 63
3% 3% 4% 4% 3% 3% 3% 28% 2%
zn defg
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a)
279 324 860 213 3036 274 3271 75 2496
502 499 655 388 3078 238 3246 100* 2546
15% 15% 20% 12% 92% 7% 97% 3%* 76%
196 196 224 172 1189 78 1248 32 1050
39% 39% 34% 44% 39% 33% 38% 32% 41%
j zbc
210 212 308 138 1301 120 1408 28 1105

42% 43% 47% 36% 42% 50% 43% 28% 43%
k zo
52 50 55 46 316 29 339 8 249

10% 10% 8% 12% 10% 12% 10% 8% 10%
f
29 27 38 20 158 3 152 9 88
6% 5% 6% 5% 5% 1% 5% 9% 3%
e e e fg
406 409 531 310 2490 198 2656 60 2155
81% 82% 81% 80% 81% 83% 82% 60% 85%
zo zbc
81 77 93 66 474 33 491 17 337

16% 15% 14% 17% 15% 14% 15% 17% 13%
fgh
15 14 31 12 114 8 99 23 55
3% 3% 5% 3% 4% 3% 3% 23% 2%
zn fg
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a)
279 324 860 213 3036 274 3271 75 2496
502 499 655 388 3078 238 3246 100* 2546
15% 15% 20% 12% 92% 7% 97% 3%* 76%
178 212 250 128 1146 103 1232 27 932
35% 42% 38% 33% 37% 43% 38% 27% 37%
f
87 106 114 84 585 50 625 14 520

17% 21% 17% 22% 19% 21% 19% 14% 20%
z
70 53 90 41 383 31 404 14 339

14% 11% 14% 11% 12% 13% 12% 14% 13%
28 12 17 22 115 6 121 * 115

5% 2% 3% 6% 4% 2% 4% * 5%
f f zbc
3 13 8 4 52 2 57 - 35
1% 3% 1% 1% 2% 1% 2% - 1%
2 5 2 9 27 3 30 - 24
* 1% * 2% 1% 1% 1% - 1%
j
5 * 13 1 24 5 29 - 27
1% * 2% * 1% 2% 1% - 1%
zi
9 - 4 3 24 1 25 - 23
2% - 1% 1% 1% 1% 1% - 1%
3 3 2 - 13 3 16 1 15
1% 1% * - * 1% * 1% 1%
6 3 5 - 13 2 16 - 13
1% 1% 1% - * 1% * - 1%
7 3 * - 15 - 15 - 12
1% 1% * - * - * - *
zj
3 4 2 - 12 - 12 - 6
1% 1% * - * - * - *
- - 5 - 12 - 12 - 8
- - 1% - * - * - *
* 1 2 3 10 1 11 - 11
* * * 1% * * * - *
d
- 3 1 - 5 - 5 - 2
- 1% * - * - * - *
23 23 31 16 126 18 141 6 117

5% 5% 5% 4% 4% 8% 4% 6% 5%
119 119 175 106 760 49 778 40 601

24% 24% 27% 27% 25% 21% 24% 40% 24%
zn eh
48 46 63 36 342 26 354 15 273
10% 9% 10% 9% 11% 11% 11% 15% 11%
Mid- North-
(h) (i) (j) (k) (l) (m) (n) (o) (a)
275 316 847 209 2989 272 3221 75 2460
494 490 646 381 3035 235 3197 100* 2505
15% 15% 20% 12% 92% 7% 97% 3%* 76%
23 39 32 32 180 19 200 4 192
5% 8% 5% 8% 6% 8% 6% 4% 8%
f f zc
39 47 42 39 267 29 294 3 267
8% 10% 7% 10% 9% 12% 9% 3% 11%
zc
383 367 526 275 2315 161 2414 82 1805

78% 75% 81% 72% 76% 68% 75% 82% 72%
e e zdegk m efh
- - - - - - - - -
- - - - - - - - -
48 37 46 35 273 27 291 11 241
10% 8% 7% 9% 9% 11% 9% 11% 10%
Use of digital technologies Number of techno
Busines s
Mobile functio n,
interne t managem
and Cloud ent or Remote Artific ial
Social technol computi Data efficie ncy working intelli
media iges ng analyti cs softwar e softwar e gence None 1 or 2
(b) (c) (d) (e) (f) (g) (h) (i) (j)
2468 2698 2382 1410 689 1988 516 60 555
2412 2782 2406 1329 665 1898 457 62* 569
72% 83% 72% 40% 20% 57% 14% 2%* 17%
394 435 416 238 122 323 88 4 45
16% 16% 17% 18% 18% 17% 19% 7% 8%
z zac zac z z z
284 327 298 199 119 264 79 * 36
12% 12% 12% 15% 18% 14% 17% * 6%
z z za zabc zabc zabc zabcd
d dg d
149 163 151 104 55 117 45 * 13
6% 6% 6% 8% 8% 6% 10% * 2%
z z zabcd zac zabcd
g g
111 117 98 72 22 84 29 1 9
5% 4% 4% 5% 3% 4% 6% 1% 2%
zadf af
101 100 98 67 31 85 25 - 4
4% 4% 4% 5% 5% 4% 6% - 1%
z z zc zc z
100 94 91 60 25 68 26 - 7
4% 3% 4% 4% 4% 4% 6% - 1%
zac z zac zac
727 814 770 445 227 613 157 5 85
30% 29% 32% 33% 34% 32% 34% 8% 15%
za z zabc zabc zac zabc za
1653 1935 1619 866 424 1260 295 56 474
69% 70% 67% 65% 64% 66% 65% 90% 83%
efg defg zklm zklm
32 33 16 18 14 25 5 1 10
1% 1% 1% 1% 2% 1% 1% 2% 2%
d d d d d
Busines s
Mobile functio n,
interne t managem
(b) (c) (d) (e) (f) (g) (h) (i) (j)
780 867 809 497 261 695 193 5 96
727 814 770 445 227 613 157* 5** 85*
78% 87% 83% 48% 24% 66% 17%* 1%** 9%*
213 223 215 134 68 179 51 * 9
29% 27% 28% 30% 30% 29% 32% 8% 11%
z z
170 194 177 130 65 146 54 - 14

23% 24% 23% 29% 29% 24% 34% - 17%
zabc a zabcd
dg g
131 134 128 74 42 93 37 - 8
18% 16% 17% 17% 18% 15% 24% - 10%
g zacde
g
94 108 104 76 52 107 31 - 3
13% 13% 14% 17% 23% 17% 20% - 4%
zbcd zabc zabc zbcd
d d
73 73 72 57 29 58 25 - 2
10% 9% 9% 13% 13% 9% 16% - 2%
z zacd zacdg
g
54 64 64 48 23 47 21 - 3
7% 8% 8% 11% 10% 8% 13% - 4%
zabc zabcg
56 54 46 37 17 39 17 - 1
8% 7% 6% 8% 7% 6% 11% - 1%
zd d
329 380 364 186 92 270 62 5 54
45% 47% 47% 42% 41% 44% 39% 92% 64%
e eg zlm
9 10 5 2 - 6 1 - 5
1% 1% 1% * - 1% * - 6%
de de zlm
Busines s
Mobile functio n,
interne t managem
(b) (c) (d) (e) (f) (g) (h) (i) (j)
2468 2698 2382 1410 689 1988 516 60 555
2412 2782 2406 1329 665 1898 457 62* 569
72% 83% 72% 40% 20% 57% 14% 2%* 17%
1238 1450 1208 609 294 888 188 26 347
51% 52% 50% 46% 44% 47% 41% 41% 61%
aefg adef efgh h h zilm
h gh
374 425 381 277 138 333 93 - 50

16% 15% 16% 21% 21% 18% 20% - 9%
z z z zabc zabc zbcd zbcd
dg d
704 778 745 417 216 627 168 5 86
29% 28% 31% 31% 33% 33% 37% 9% 15%
z zbc zc zc zabc zabcd
d e
95 129 72 25 17 49 8 31 86
4% 5% 3% 2% 2% 3% 2% 50% 15%
degh adefg e zjkl zklm
h m

Busines s
Mobile functio n,
interne t managem
(b) (c) (d) (e) (f) (g) (h) (i) (j)
2468 2698 2382 1410 689 1988 516 60 555
2412 2782 2406 1329 665 1898 457 62* 569
72% 83% 72% 40% 20% 57% 14% 2%* 17%
749 823 760 478 259 643 172 12 125
31% 30% 32% 36% 39% 34% 38% 19% 22%
zc zabc zabc zbcd zbcd
d dg
1310 1490 1314 701 345 1013 243 20 273
54% 54% 55% 53% 52% 53% 53% 32% 48%
z z za
218 290 217 104 47 165 27 2 67
9% 10% 9% 8% 7% 9% 6% 3% 12%
h abdef h m
gh
78 115 77 27 6 45 10 10 66
3% 4% 3% 2% 1% 2% 2% 15% 12%
efg abdef efg f zklm zklm
g
2059 2312 2075 1179 604 1656 415 32 398
85% 83% 86% 89% 91% 87% 91% 51% 70%
zc zc zabc zabc zbc zabc i
d dg d
296 405 294 131 54 210 37 12 133
12% 15% 12% 10% 8% 11% 8% 19% 23%
efh abde efh f m zklm
fgh
57 65 37 18 7 32 5 19 39
2% 2% 2% 1% 1% 2% 1% 30% 7%
defg deg zjklm zklm

Busines s
Mobile functio n,
interne t managem
(b) (c) (d) (e) (f) (g) (h) (i) (j)
2468 2698 2382 1410 689 1988 516 60 555
2412 2782 2406 1329 665 1898 457 62* 569
72% 83% 72% 40% 20% 57% 14% 2%* 17%
923 1083 974 590 312 807 217 15 153
38% 39% 40% 44% 47% 43% 47% 24% 27%
zb zabc zabc zbcd zabc
d d d
1063 1228 1059 558 299 853 192 18 228
44% 44% 44% 42% 45% 45% 42% 28% 40%
z z
257 282 234 123 41 174 33 5 82

11% 10% 10% 9% 6% 9% 7% 7% 14%
fgh f f f f zlm
102 115 88 34 11 37 9 9 54
4% 4% 4% 3% 2% 2% 2% 14% 9%
aefgh aefgh efg zlm zlm
1986 2311 2033 1148 611 1659 409 32 380
82% 83% 85% 86% 92% 87% 90% 52% 67%
z z zbc zbc zabc zabc zabc
deg d d
359 397 323 157 52 211 42 13 135
15% 14% 13% 12% 8% 11% 9% 21% 24%
adef efgh fgh f f m zklm
gh
67 74 50 24 2 27 6 17 53
3% 3% 2% 2% * 1% 1% 27% 9%
adefg defg fg f f zjklm zklm

Busines s
Mobile functio n,
interne t managem
(b) (c) (d) (e) (f) (g) (h) (i) (j)
2468 2698 2382 1410 689 1988 516 60 555
2412 2782 2406 1329 665 1898 457 62* 569
72% 83% 72% 40% 20% 57% 14% 2%* 17%
921 1004 892 524 189 658 201 23 228
38% 36% 37% 39% 28% 35% 44% 37% 40%
acfg f fg acfg f zabc
dfg
479 546 512 289 139 424 111 7 64
20% 20% 21% 22% 21% 22% 24% 12% 11%
zc z zabc zc
331 364 355 226 118 256 79 - 49

14% 13% 15% 17% 18% 13% 17% - 9%
z zac zabc zabc zac
dg g
87 104 108 55 27 93 14 - 2
4% 4% 4% 4% 4% 5% 3% - *
zbc zbc
31 52 41 24 9 32 7 - 14
1% 2% 2% 2% 1% 2% 2% - 2%
ab
24 28 26 19 10 25 14 - 3
1% 1% 1% 1% 1% 1% 3% - 1%
z zabcd
eg
27 28 26 16 13 27 10 - 1
1% 1% 1% 1% 2% 1% 2% - *
z zc zc
22 25 24 12 8 20 7 - 1
1% 1% 1% 1% 1% 1% 2% - *
15 15 15 8 3 10 1 * 1
1% 1% 1% 1% * 1% * 1% *
12 11 13 5 * 7 3 - 2
* * 1% * * * 1% - *
14 14 12 3 5 6 - - *
1% 1% * * 1% * - - *
e
7 7 6 4 1 5 - - 4
* * * * * * - - 1%
4 11 4 2 * 3 * * 8
* * * * * * * * 1%
bdg zkl
9 9 4 5 6 9 2 * *
* * * * 1% * * * *
d zcd d
3 5 5 * * 4 * - *
* * * * * * * - *
a
107 129 100 80 37 90 32 4 20
4% 5% 4% 6% 6% 5% 7% 6% 3%
zabcd zbd
549 686 562 254 163 450 70 20 164
23% 25% 23% 19% 25% 24% 15% 32% 29%
eh beh eh h eh eh lm
274 288 238 121 80 201 44 12 80
11% 10% 10% 9% 12% 11% 10% 19% 14%
de e
Busines s
Mobile functio n,
interne t managem
(b) (c) (d) (e) (f) (g) (h) (i) (j)
2429 2659 2347 1389 681 1958 509 60 547
2374 2741 2375 1312 656 1866 449 62* 563
72% 83% 72% 40% 20% 57% 14% 2%* 17%
174 171 174 123 82 158 54 5 5
7% 6% 7% 9% 12% 8% 12% 8% 1%
zc zc zabc zabcd zcd zabcd j
d eg g
260 262 259 182 107 214 78 - 16
11% 10% 11% 14% 16% 11% 17% - 3%
zc zc zabc zabc zc zabcd
dg dg eg
1727 2069 1736 856 384 1320 254 48 492
73% 76% 73% 65% 59% 71% 57% 78% 87%
efgh abde efgh fh efh m zlm
fgh
- - - - - - - - -
- - - - - - - - -
212 239 206 152 84 174 63 9 50
9% 9% 9% 12% 13% 9% 14% 14% 9%
zabc zabcd zabc
dg g dg
Outside Outside
UK, UK,
Increas Unchan Decreas Scotlan Rest of within outside
3 or 4 5 or 6 7 or 8 ed g ed ed d UK EU EU
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
156 197 98 291 205 3 490 297 179 137
14% 17% 21% 19% 12% 5% 15% 18% 22% 20%
j j zjk zop zq zqr zq
81 155 89 200 154 5 352 228 127 104
7% 14% 19% 13% 9% 8% 11% 14% 16% 15%
zijk zijk zo zq zq zq
56 68 44 102 77 * 176 103 52 52

5% 6% 9% 7% 5% 1% 5% 6% 6% 8%
j j zjk z zq
58 47 22 80 51 2 131 81 27 28
5% 4% 5% 5% 3% 3% 4% 5% 3% 4%
j j zo s
23 61 25 57 54 1 111 78 62 44
2% 5% 5% 4% 3% 2% 3% 5% 8% 6%
zjk jk zq zqr zqr
28 53 19 65 35 6 101 71 33 31
3% 5% 4% 4% 2% 9% 3% 4% 4% 5%
zj j zo o zq
286 391 165 503 405 15 902 538 293 233
26% 34% 35% 33% 24% 22% 28% 32% 36% 34%
ij zijk zijk zo zq zqr zq
801 740 301 1000 1261 52 2306 1122 503 443
73% 65% 63% 66% 75% 77% 71% 67% 62% 65%
lm zn rst s
10 11 10 10 16 * 41 20 10 10
1% 1% 2% 1% 1% * 1% 1% 1% 1%
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
285 400 210 564 399 21 966 589 312 260
286 391 165 503 405 15** 902 538 293 233
31% 42% 18% 54% 43% 2%** 97% 58% 31% 25%
58 124 54 136 106 3 243 157 102 74
20% 32% 33% 27% 26% 17% 27% 29% 35% 32%
zjk jk zqr
58 89 51 130 79 3 210 131 80 65

20% 23% 31% 26% 19% 20% 23% 24% 27% 28%
z
58 59 30 85 69 2 151 96 52 46
20% 15% 18% 17% 17% 11% 17% 18% 18% 20%
23 48 44 92 26 * 114 77 50 46
8% 12% 27% 18% 6% 1% 13% 14% 17% 20%
zjkl zo zqr
15 39 25 50 29 2 77 45 35 27
5% 10% 15% 10% 7% 14% 9% 8% 12% 12%
zjk r
19 24 22 43 25 1 67 40 23 21
7% 6% 13% 9% 6% 6% 7% 7% 8% 9%
zl
15 29 15 43 16 1 58 37 31 24
5% 7% 9% 8% 4% 8% 6% 7% 11% 10%
zo zqr zq
145 182 59 225 205 9 427 245 111 90
51% 47% 36% 45% 50% 61% 47% 46% 38% 39%
m st st
8 2 * 5 8 - 14 3 2 3
3% * * 1% 2% - 2% 1% 1% 1%
r
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
648 538 187 744 939 39 1680 824 365 330
59% 47% 39% 49% 56% 58% 52% 49% 45% 48%
zlm m zn rs s
124 206 104 267 204 7 479 296 171 135

11% 18% 22% 18% 12% 11% 15% 18% 21% 20%
zijk zijk zo z zq zqr zq
281 365 179 470 410 17 896 506 251 201

26% 32% 38% 31% 24% 24% 28% 30% 31% 29%
ij zijk zijk zo zq z
44 34 6 32 129 5 195 53 19 20
4% 3% 1% 2% 8% 7% 6% 3% 2% 3%
m zn rst
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
314 381 180 486 485 18 987 538 257 225
29% 33% 38% 32% 29% 26% 30% 32% 32% 33%
j zj zijk
569 619 261 841 827 41 1689 887 411 356

52% 54% 55% 56% 49% 60% 52% 53% 51% 52%
i i i zo
136 98 27 133 185 8 321 159 87 64
12% 9% 6% 9% 11% 11% 10% 9% 11% 9%
zlm
41 27 6 33 117 - 145 56 25 18
4% 2% 1% 2% 7% - 4% 3% 3% 3%
zn rt
884 1000 441 1327 1312 59 2677 1425 668 581

81% 88% 93% 88% 78% 87% 82% 85% 83% 85%
ij zijk zijk zo zq
l
177 124 33 166 302 8 466 215 112 82
16% 11% 7% 11% 18% 11% 14% 13% 14% 12%
lm zn r
36 18 1 21 68 1 107 41 26 23
3% 2% * 1% 4% 2% 3% 2% 3% 3%
m n r
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
408 489 215 601 632 21 1243 703 322 301
37% 43% 45% 40% 38% 32% 38% 42% 40% 44%
j zij zijk zq zqs
463 506 221 685 683 32 1390 762 369 300

42% 44% 47% 45% 41% 48% 43% 45% 46% 44%
zq
119 107 34 142 186 14 344 129 84 58

11% 9% 7% 9% 11% 20% 11% 8% 10% 9%
n r r
75 21 3 52 108 - 157 52 22 17
7% 2% 1% 3% 6% - 5% 3% 3% 2%
zlm zn rst
872 995 436 1287 1315 53 2633 1465 691 601
79% 87% 92% 85% 78% 79% 81% 87% 86% 88%
ij zijk zijk zo zq zq zq
193 129 37 194 295 14 501 181 106 75

18% 11% 8% 13% 18% 20% 15% 11% 13% 11%
lm zn rt r
32 18 2 33 72 * 115 34 9 9
3% 2% * 2% 4% * 4% 2% 1% 1%
m n rst
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
426 422 160 574 644 20 1237 562 267 228
39% 37% 34% 38% 38% 29% 38% 33% 33% 33%
zrst
207 241 119 332 292 10 615 351 174 148

19% 21% 25% 22% 17% 15% 19% 21% 22% 22%
j j zjk zo zq
117 152 100 215 194 6 408 224 126 103

11% 13% 21% 14% 12% 9% 13% 13% 16% 15%
ij zijk z zq
l
46 52 20 69 51 * 121 99 44 35
4% 5% 4% 5% 3% 1% 4% 6% 5% 5%
j j j zq zq
14 21 8 21 32 3 55 25 11 9
1% 2% 2% 1% 2% 4% 2% 1% 1% 1%
4 9 14 15 15 - 29 26 7 9
* 1% 3% 1% 1% - 1% 2% 1% 1%
zjkl zq
3 12 13 17 7 2 29 19 11 11
* 1% 3% 1% * 3% 1% 1% 1% 2%
zjk o
6 8 10 12 13 - 25 14 4 7
1% 1% 2% 1% 1% - 1% 1% * 1%
zjk s
1 11 3 5 11 - 16 9 8 7
* 1% 1% * 1% - * 1% 1% 1%
k
7 6 * 7 9 - 16 10 6 6
1% 1% * * 1% - * 1% 1% 1%
6 8 - 11 4 - 15 12 7 7
1% 1% - 1% * - * 1% 1% 1%
5 2 - 6 6 - 9 6 2 2
* * - * * - * * * *
1 3 * 3 9 - 12 7 1 1
* * * * 1% - * * * *
3 5 3 6 1 - 11 7 3 1
* * 1% * * - * * * *
4 1 - 1 4 * 5 2 1 1
* * - * * * * * * *
39 52 31 75 65 6 142 80 49 44
4% 5% 7% 5% 4% 9% 4% 5% 6% 6%
zq
289 259 86 335 433 27 793 410 199 172
26% 23% 18% 22% 26% 40% 24% 24% 25% 25%
m zn
110 119 48 145 192 3 354 176 82 62
10% 10% 10% 10% 11% 4% 11% 10% 10% 9%
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1067 1123 499 1579 1566 67 3212 1731 869 745
1076 1126 469 1488 1659 67* 3203 1660 792 675
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
37 99 58 112 78 6 202 146 82 76
3% 9% 12% 8% 5% 9% 6% 9% 10% 11%
j zjk zjk zo zq zq zqr
66 117 97 198 93 3 291 199 100 87
6% 10% 21% 13% 6% 4% 9% 12% 13% 13%
j jk zijk zo zq zq zq
l
894 808 252 1032 1379 53 2418 1182 549 459
83% 72% 54% 69% 83% 79% 75% 71% 69% 68%
zlm m zn rst
- - - - - - - - - -
- - - - - - - - - -
80 102 62 146 109 6 293 133 61 53
7% 9% 13% 10% 7% 8% 9% 8% 8% 8%
zk o
E-commerce Cyber security Digital skills Annual turnover
Not
Equippe equippe
Not well d to d to
d d digital digital £100,00 £250,00
against against technolo technolo Less £50,000 0- 0-
cyber cyber gy gy than - £249,99 £999,99
Yes No threats threats needs needs £50,000 £99,999 9 9
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
218 263 413 86 390 92 62 60 89 113
19% 13% 15% 18% 15% 18% 16% 16% 17% 14%
zb
146 197 308 49 290 65 39 27 62 97
12% 10% 11% 10% 11% 13% 10% 7% 12% 12%
72 105 148 32 136 38 17 18 33 56

6% 5% 5% 7% 5% 8% 4% 5% 6% 7%
59 75 109 27 102 23 11 15 23 46
5% 4% 4% 6% 4% 4% 3% 4% 4% 6%
65 43 93 19 84 28 15 12 21 20
5% 2% 3% 4% 3% 6% 4% 3% 4% 2%
zb z
58 48 91 15 78 20 15 9 34 23
5% 2% 3% 3% 3% 4% 4% 3% 6% 3%
zb zj
390 502 779 144 724 166 114 98 157 234
33% 25% 28% 30% 28% 33% 29% 27% 30% 30%
zb z
783 1508 1955 330 1842 330 281 268 368 548
66% 74% 71% 69% 71% 65% 71% 73% 69% 70%
za f k k k k
7 24 20 5 19 9 1 2 7 6
1% 1% 1% 1% 1% 2% * 1% 1% 1%
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
419 527 842 142 772 189 106 76 145 230
390 502 779 144* 724 166* 114* 98* 157* 234
42% 54% 84% 15%* 78% 18%* 12%* 11%* 17%* 25%
111 125 201 40 187 52 18 19 41 71
28% 25% 26% 28% 26% 31% 16% 19% 26% 30%
g
78 130 180 31 166 43 21 17 34 62

20% 26% 23% 21% 23% 26% 19% 18% 22% 26%
77 76 120 36 111 38 15 15 17 38
20% 15% 15% 25% 15% 23% 13% 15% 11% 16%
zc
39 70 112 6 101 15 13 4 11 26
10% 14% 14% 4% 14% 9% 11% 4% 7% 11%
zd
38 41 65 16 61 20 19 6 18 10
10% 8% 8% 11% 8% 12% 17% 6% 11% 4%
zj
33 34 55 14 57 12 9 6 9 18
8% 7% 7% 9% 8% 7% 8% 6% 6% 8%
37 20 41 19 40 20 6 7 10 17
9% 4% 5% 13% 5% 12% 5% 7% 6% 7%
zb zc ze
179 245 387 54 351 69 69 54 78 105
46% 49% 50% 38% 48% 42% 60% 56% 50% 45%
z zk k k
9 5 11 3 8 3 - - 2 4
2% 1% 1% 2% 1% 2% - - 1% 2%
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
649 1057 1437 284 1311 303 274 247 305 361
55% 52% 52% 59% 51% 60% 69% 67% 57% 46%
zc ze zijk zijk jk k
201 262 423 51 412 52 56 39 86 145

17% 13% 15% 11% 16% 10% 14% 11% 16% 18%
zb z zf zh
303 567 822 82 761 119 50 78 117 253

26% 28% 30% 17% 29% 24% 13% 21% 22% 32%
zd zf g g zghi
27 148 72 62 102 30 17 5 24 28
2% 7% 3% 13% 4% 6% 4% 1% 4% 4%
za zc

Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
326 632 1011 - 898 54 99 91 141 240
28% 31% 37% - 35% 11% 25% 25% 27% 31%
zd zf
665 1024 1743 - 1403 249 219 203 279 411

56% 50% 63% - 54% 49% 55% 55% 52% 52%
zb zd z
138 186 - 329 162 144 51 52 67 86
12% 9% - 69% 6% 28% 13% 14% 13% 11%
zc ze k zk k k
31 118 - 150 69 55 18 17 33 36
3% 6% - 31% 3% 11% 5% 5% 6% 5%
za zc ze k k k k
991 1656 2754 - 2301 303 318 294 419 651

84% 81% 100% - 89% 60% 80% 80% 79% 83%
zd zf
169 304 - 479 231 199 69 70 99 121

14% 15% - 100% 9% 39% 17% 19% 19% 15%
zc ze k k zk k
19 74 - - 52 4 9 5 13 15
2% 4% - - 2% 1% 2% 1% 2% 2%

Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
453 765 1204 55 1187 43 161 148 194 284
38% 38% 44% 11% 46% 9% 41% 40% 37% 36%
zd zf
524 859 1234 180 1123 236 149 147 230 372
44% 42% 45% 38% 43% 47% 38% 40% 43% 47%
zd g
130 212 198 135 175 147 52 42 66 89

11% 10% 7% 28% 7% 29% 13% 11% 12% 11%
zc ze
50 110 69 87 61 70 28 17 37 29
4% 5% 3% 18% 2% 14% 7% 5% 7% 4%
zc ze k k k
977 1624 2438 235 2310 279 310 295 425 656
83% 80% 89% 49% 89% 55% 78% 80% 80% 83%
zd zf
180 323 267 223 236 217 80 59 103 118

15% 16% 10% 46% 9% 43% 20% 16% 19% 15%
zc ze zk zk
23 87 49 22 39 9 6 15 4 13
2% 4% 2% 5% 2% 2% 2% 4% 1% 2%
a c i

Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
469 743 1031 202 946 228 182 117 194 294
40% 37% 37% 42% 37% 45% 46% 32% 37% 37%
ze zhijk
228 388 564 64 540 73 88 79 86 142

19% 19% 20% 13% 21% 15% 22% 21% 16% 18%
zd zf
166 242 361 49 371 38 48 43 81 114

14% 12% 13% 10% 14% 7% 12% 12% 15% 14%
zf k k
32 82 105 8 108 12 3 12 26 40
3% 4% 4% 2% 4% 2% 1% 3% 5% 5%
z g g
12 44 48 5 48 4 * 3 13 19
1% 2% 2% 1% 2% 1% * 1% 2% 2%
g g
12 17 28 1 27 2 - 6 1 7
1% 1% 1% * 1% * - 2% * 1%
10 15 27 2 28 1 1 1 1 11
1% 1% 1% * 1% * * * * 1%
12 12 22 * 23 3 - 5 8 4
1% 1% 1% * 1% 1% - 1% 2% 1%
10 6 12 1 12 4 2 1 4 1
1% * * * * 1% 1% * 1% *
8 7 15 1 12 3 7 2 1 2
1% * 1% * * 1% 2% 1% * *
z
9 5 14 1 14 * 6 * * 5
1% * * * 1% * 1% * * 1%
z
6 6 10 1 5 5 3 - 3 4
* * * * * 1% 1% - * 1%
e
3 8 9 2 9 3 1 5 3 2
* * * * * 1% * 1% 1% *
z
2 5 8 * 10 1 - - 1 -
* * * * * * - - * -
2 3 2 4 2 1 1 1 * 3
* * * 1% * * * * * *
zc
62 81 130 8 123 12 25 30 17 33
5% 4% 5% 2% 5% 2% 6% 8% 3% 4%
d zi
271 527 647 140 585 126 106 88 159 190
23% 26% 23% 29% 23% 25% 27% 24% 30% 24%
z
130 201 299 44 280 57 22 29 42 71
11% 10% 11% 9% 11% 11% 6% 8% 8% 9%
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1225 1905 2726 468 2511 557 350 291 459 703
1159 2006 2719 465 2553 493 394 357 526 775
35% 61% 82% 14% 77% 15% 12% 11% 16% 23%
76 117 193 7 185 13 21 23 27 56
7% 6% 7% 2% 7% 3% 5% 6% 5% 7%
zd zf
138 152 262 32 263 25 26 36 40 88
12% 8% 10% 7% 10% 5% 7% 10% 8% 11%
zb z zf
852 1580 2026 401 1875 431 318 286 432 594
74% 79% 75% 86% 73% 87% 81% 80% 82% 77%
za zc ze k k zk k
- - - - - - - - - -
- - - - - - - - - -
94 157 238 24 230 24 28 12 27 36
8% 8% 9% 5% 9% 5% 7% 3% 5% 5%
f
over plans operating
Remain
Over £1 the Under 1 1 to 5 5 to 10 Over 10
million Growth same Smaller year years years years
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
68 220 188 39 - 32 76 388
22% 14% 16% 15% - 16% 16% 15%
zj
69 183 106 27 - 16 77 263
22% 12% 9% 10% - 8% 16% 10%
zghij zr
27 93 56 15 - 10 33 136
9% 6% 5% 6% - 5% 7% 5%
z
17 75 43 6 - 11 24 101
5% 5% 4% 2% - 6% 5% 4%
22 49 36 14 - 1 28 83
7% 3% 3% 5% - 1% 6% 3%
zj zpr
10 57 29 16 - 12 17 78
3% 4% 2% 6% - 6% 3% 3%
128 443 315 71 - 46 160 716

41% 29% 27% 27% - 23% 33% 27%
zghij
183 1056 833 197 16 146 317 1872
59% 70% 72% 73% 83% 75% 66% 71%
1 20 8 * 3 3 3 32
* 1% 1% * 17% 2% 1% 1%

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
207 482 321 73 - 45 139 804
128* 443 315 71* -** 46** 160* 716
14%* 47% 34% 8%* -** 5%** 17%* 77%
47 121 68 27 - 9 49 183
37% 27% 22% 38% - 20% 31% 26%
zgh m
44 112 54 20 - 14 31 165
34% 25% 17% 28% - 30% 20% 23%
zgh
29 72 64 9 - 6 29 120
23% 16% 20% 12% - 14% 18% 17%
i
33 64 28 9 - 4 21 88
26% 15% 9% 13% - 8% 13% 12%
zghij
20 45 21 7 - 5 17 57
16% 10% 7% 10% - 10% 10% 8%
zj
15 38 22 3 - 6 10 53
11% 9% 7% 5% - 12% 6% 7%
11 29 20 8 - 2 12 45
9% 6% 6% 12% - 5% 7% 6%
43 207 161 33 - 31 70 342

33% 47% 51% 46% - 68% 44% 48%
* 1 9 - - - * 11
* * 3% - - - * 2%
l

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
102 766 619 166 6 111 248 1367
33% 50% 53% 62% 31% 57% 52% 52%
zl
54 221 151 48 3 36 57 387

17% 15% 13% 18% 17% 18% 12% 15%
148 467 301 39 9 38 150 711

47% 31% 26% 14% 44% 19% 31% 27%
zghij zn n p
8 65 86 16 2 10 25 155
3% 4% 7% 6% 9% 5% 5% 6%
l

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
101 494 321 78 6 50 177 769
32% 33% 28% 29% 29% 25% 37% 29%
zr
186 802 596 134 8 117 255 1349

59% 53% 52% 50% 40% 60% 53% 51%
z
14 139 124 35 5 13 29 282
4% 9% 11% 13% 24% 7% 6% 11%
zq
3 46 81 8 1 8 4 137
1% 3% 7% 3% 7% 4% 1% 5%
zl zq
287 1296 917 212 14 167 431 2118

92% 85% 79% 79% 69% 85% 90% 81%
zghij zm zr
17 185 205 43 6 21 33 419

5% 12% 18% 16% 31% 11% 7% 16%
zl zq
8 37 35 14 - 8 16 83
3% 2% 3% 5% - 4% 3% 3%

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
109 597 423 123 3 71 205 990
35% 39% 37% 46% 17% 36% 43% 38%
164 668 483 100 8 83 211 1120

52% 44% 42% 37% 41% 42% 44% 43%
zghi
31 153 127 22 5 26 41 272

10% 10% 11% 8% 27% 13% 9% 10%
3 71 69 11 3 7 10 143
1% 5% 6% 4% 13% 3% 2% 5%
zq
273 1264 906 223 11 153 416 2110
87% 83% 78% 83% 58% 78% 87% 81%
zgi zm zr
34 224 195 33 8 33 51 414

11% 15% 17% 12% 40% 17% 11% 16%
q
6 30 56 13 * 9 13 96
2% 2% 5% 5% 2% 5% 3% 4%
l

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
109 563 444 103 10 88 153 995
35% 37% 38% 38% 52% 45% 32% 38%
q
56 335 182 48 5 26 99 502

18% 22% 16% 18% 23% 13% 21% 19%
zm
26 220 127 29 * 20 72 323

8% 14% 11% 11% 2% 10% 15% 12%
z
18 62 40 7 - 4 6 110
6% 4% 3% 3% - 2% 1% 4%
g zq
6 23 21 5 - 1 5 51
2% 2% 2% 2% - * 1% 2%
g
9 14 7 4 - 3 3 23
3% 1% 1% 1% - 1% 1% 1%
zgi
6 15 8 1 - 1 5 21
2% 1% 1% * - 1% 1% 1%
i
1 11 8 3 - 4 4 17
* 1% 1% 1% - 2% 1% 1%
4 10 2 - - * 5 11
1% 1% * - - * 1% *
* 6 7 - - 1 2 12
* * 1% - - 1% * *
- 8 3 4 - * 3 11
- 1% * 1% - * 1% *
* 5 5 1 - * * 11
* * * * - * * *
* 4 3 4 - * - 11
* * * 2% - * - *
zl
1 8 1 - - - 3 6
* 1% * - - - 1% *
* 2 3 * - 1 * 4
* * * * - * * *
15 69 38 13 - 18 21 107
5% 5% 3% 5% - 9% 4% 4%
zr
79 360 298 63 5 33 136 639
25% 24% 26% 24% 25% 17% 28% 24%
p
36 144 140 28 1 23 57 280
11% 9% 12% 10% 3% 12% 12% 11%
g

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
490 1478 1151 222 17 186 379 2687
308 1494 1144 266 20** 194* 473 2582
9% 45% 35% 8% 1%** 6%* 14% 78%
31 109 56 11 - 9 36 159
10% 7% 5% 4% - 5% 8% 6%
zi
38 176 70 13 4 27 52 211
12% 12% 6% 5% 22% 14% 11% 8%
g zmn
202 1053 953 231 12 125 347 1997

66% 70% 83% 87% 59% 65% 73% 77%
zl zl zp
- - - - - - - -
- - - - - - - -
37 156 65 11 4 33 37 216
12% 10% 6% 4% 19% 17% 8% 8%
hij mn zqr
Skills Proportions/Means: Co
Overlap formulae used
G1. Across your staff as a whole, would you say your staff are...
Size of business
Total 1-4 5-9 10-19

(z) (a) (b) (c)
Unweighted base 3346 1497 769 513
Weighted base 3346 1833 1066 225
100% 55% 32% 7%
Fully equipped to meet the business's digital
technology needs 707 396 215 45
21% 22% 20% 20%
in
Well equipped but with some skills gaps 1878 999 607 141
56% 54% 57% 63%
io za
Not very well equipped - we have

considerable skills gaps 505 288 166 23
15% 16% 16% 10%
cj c c
Not applicable -we do not require these skills 211 132 63 11

6% 7% 6% 5%
dhj df
Don't know 45 18 15 4
1% 1% 1% 2%
g
G2. What specific skills do you need to improve or acquire?

Base: Businesses with skills gaps
Size of business
Total 1-4 5-9 10-19

(z) (a) (b) (c)
Weighted base 2383 1287 773 164
100% 54% 32% 7%
Basic digital technology skills, such as
emails, internet navigation, Microsoft Office
and Excel 625 320 193 55
26% 25% 25% 34%
jn zab
Cyber security skills 272 146 87 17

11% 11% 11% 10%
k
Software Skills such as .NET, XML and
Microsoft SharePoint 231 117 73 21
10% 9% 9% 13%
i
Digital Product/ Service Marketing skills 154 90 50 9
6% 7% 6% 6%
Web Development Skills 130 72 45 8

5% 6% 6% 5%
k
Business and commercial skills 108 65 32 7
5% 5% 4% 4%
Coding Skills such as HTML/Java or other

coding languages (please state which
language) 105 74 17 10
4% 6% 2% 6%
bi zb b
Web content creation 104 70 27 5
4% 5% 3% 3%
dk d
Information security skills 86 48 26 6
4% 4% 3% 4%
Data analysis 72 43 22 3
3% 3% 3% 2%
Digital leadership and management skills 49 28 13 4

2% 2% 2% 2%
Use of communication/ conference tools 44 19 18 2

2% 1% 2% 1%
Mobile Development skills 40 24 15 1

2% 2% 2% 1%
Commercial use of data 33 21 6 4

1% 2% 1% 3%
b
Artificial intelligence 20 19 * *
1% 1% * *
b zb
None of the above 471 263 151 31
20% 20% 20% 19%
Don't know 546 311 173 28

23% 24% 22% 17%
c c
G3. Which areas have been impacted by your staff's digital skills gaps?
Base: Businesses with skills gaps
Size of business
Total 1-4 5-9 10-19

(z) (a) (b) (c)
Weighted base 2383 1287 773 164
100% 54% 32% 7%
Business efficiencies 282 124 119 17
12% 10% 15% 11%
a za
Adoption of the latest methods and

technologies 188 104 58 11
8% 8% 7% 7%
o
Ability to sell products / services over the

internet 130 73 40 11
5% 6% 5% 7%
i
Ability to do business/sell safely (Cyber
resilient) 108 69 26 4
5% 5% 3% 3%
Fully exploiting the latest methods and

technologies 95 50 31 7
4% 4% 4% 4%
Lack of online / social media presence 78 50 22 3

3% 4% 3% 2%
Accessing new markets within the UK 65 43 17 *

3% 3% 2% *
c c
Lack of digital / software knowledge /
awareness 60 35 13 7
3% 3% 2% 4%
b
Marketing / advertising 56 36 13 4
2% 3% 2% 2%
Innovation and product/service development 36 18 12 4

2% 1% 2% 2%
Day-to-day / workload / time management 32 20 6 5

1% 2% 1% 3%
zb
Communication 27 13 8 3
1% 1% 1% 2%
Accessing and exporting to new markets

abroad 21 17 2 1
1% 1% * 1%
Ability to manage finances / accounts 21 17 3 *

1% 1% * *
Information sharing / keeping up to date 12 5 5 -

* * 1% -
Increased costs / loss of income 12 1 5 3

* * 1% 2%
a za
Customer service 11 4 7 -
* * 1% -
Productivity 10 * 4 3
* * 1% 2%
a za
Training / development 9 5 * 2
* * * 1%
b
Having to outsource 8 3 3 1
* * * 1%
Other impacts 74 39 26 4
3% 3% 3% 2%
None/no impacts 1137 628 368 77

48% 49% 48% 47%
efj ef ef f
Don't know 309 160 104 22
13% 12% 13% 13%
G4. Is your business taking any action to develop your current employees' digital technology sk
Size of business
Total 1-4 5-9 10-19
(z) (a) (b) (c)
Weighted base 3346 1833 1066 225
100% 55% 32% 7%
No, and not planning to in future 1535 955 448 77
46% 52% 42% 34%
bcdef zbcde cdef ef
hjl f
Yes 974 439 328 92
29% 24% 31% 41%
agiko a zab
No, but planning to in future 747 391 263 51

22% 21% 25% 23%
h
Don't know 89 47 28 4
3% 3% 3% 2%
g
G4_A. Why is your business not taking any action to develop current employees' digital skills?
Base: Businesses not planning to develop skills
Size of business
Total 1-4 5-9 10-19

(z) (a) (b) (c)
Weighted base 1535 955 448 77
100% 62% 29% 5%
Not applicable for business needs 994 627 285 47
65% 66% 64% 61%
hjn
Too expensive 82 51 24 3
5% 5% 5% 4%
ik
Unsure what training is required 35 21 10 3
2% 2% 2% 3%
Don't know where to source training 12 6 5 1

1% 1% 1% 1%
Employees unwilling 14 12 2 1
1% 1% * 1%
Worried staff will leave following training 1 - - 1

* - - 1%
zab
Do not have resource/ time 130 81 37 8
8% 9% 8% 11%
o
Age of employees / we are retiring soon 37 29 7 1
2% 3% 2% 1%
Business is closing / winding down / being

taken over 28 19 6 1
2% 2% 1% 1%
Business is too small / not many employees 36 30 3 1

2% 3% 1% 2%
Covid / pandemic / lockdown 23 10 9 2

2% 1% 2% 3%
I do it all myself / there is one dedicated

person 24 21 1 1
2% 2% * 1%
It is done in house / on the job 35 21 11 3

2% 2% 2% 3%
Not a priority 14 11 * 1
1% 1% * 2%
b
Staff are fully trained / have the skills required 103 54 37 8
7% 6% 8% 10%
i
We outsource it / consultants 28 15 11 1
2% 2% 2% 1%
Other 46 14 27 4
3% 1% 6% 5%
a za a
Don't know 39 22 13 2
3% 2% 3% 3%
G5. Have you had any difficulties in recruiting or retaining digital technology specialists in the l
Size of business
Total 1-4 5-9 10-19

(z) (a) (b) (c)
Weighted base 3346 1833 1066 225
100% 55% 32% 7%
No - haven't had need to recruit 2086 1198 640 140
62% 65% 60% 62%
fh zdef f f
No - haven't recruited 443 248 149 22

13% 14% 14% 10%
c
No - no problems 584 282 201 47
17% 15% 19% 21%
a a
Yes - Difficulty finding or keeping candidates

with the right skills or qualifications 47 18 20 6
1% 1% 2% 3%
za
Yes - Difficulty finding or keeping candidates

with the desired level of experience 49 24 17 2
1% 1% 2% 1%
No (NET) 3113 1727 990 209

93% 94% 93% 93%
fhm zf f f
Yes (NET) 93 41 38 8
3% 2% 4% 4%
Other 21 11 9 1
1% 1% 1% *
Not applicable 20 11 5 3
1% 1% * 1%
j
Don't know 98 43 25 4
3% 2% 2% 2%
gijk
G7. How as an organisation are you looking to overcome these recruitment difficulties?
Base: All those experiencing difficulty recruiting
Size of business
Total 1-4 5-9 10-19

(z) (a) (b) (c)
Weighted base 93* 41** 38** 8**
100%* 43%** 40%** 9%**
Offering training as part of recruitment such
as utilising graduates 16 7 8 -
17% 17% 20% -
Outsource it / recruitment agency 12 4 6 *
13% 9% 16% 2%
Looking to recruit straight from

school/College/Uni 10 4 4 1
10% 9% 10% 17%
(Re)training current stuff 9 2 5 *
10% 5% 14% 4%
Recruiting from abroad 8 7 * -
8% 17% 1% -
Relaxing recruitment criteria 5 - 4 *
5% - 11% 2%
Not applicable / we are not looking 5 2 3 -
5% 5% 7% -
Increase salary on offer 3 2 - 1
4% 5% - 16%
Offering apprenticeships 2 2 * -
3% 5% 1% -
Other 16 5 4 5
17% 12% 10% 67%
No answer - - - -
- - - -
Don't know 31 15 13 2
34% 37% 35% 25%
Number of
Size of business establishments Sector

Agricult s activiti Constru Social restaura
20-49 50-99 100+ Single Multiple ure es c tion Work nts
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
255 98 158 2796 550 512 912 255 162 334
103 31* 34* 2994 352 353 1004 395 124* 272
3% 1%* 1%* 89% 11% 11% 30% 12% 4%* 8%
19 6 9 620 87 41 287 75 15 43
18% 18% 26% 21% 25% 12% 29% 19% 12% 16%
ziklm i
np
67 18 20 1685 193 175 610 235 85 129
65% 58% 57% 56% 55% 50% 61% 59% 68% 48%
za zimo o zimoq
14 7 4 456 49 104 72 48 16 72
13% 21% 12% 15% 14% 29% 7% 12% 13% 27%
c zjklno zjkln
pq oq
2 1 1 199 12 31 25 31 7 26
2% 3% 2% 7% 3% 9% 2% 8% 6% 9%
zjn j j
1 * 1 34 11 2 10 6 1 2
1% 1% 4% 1% 3% 1% 1% 2% 1% 1%
a zg
Number of

(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
203 79 115 2063 401 401 630 191 127 245
80 25* 24* 2142 242 279 682 282* 100* 201*
3% 1%* 1%* 90% 10% 12% 29% 12%* 4%* 8%*
29 7 10 549 76 95 137 79 51 54
36% 29% 42% 26% 31% 34% 20% 28% 51% 27%
zab zab zjno zijkm
nopq
9 3 5 249 23 32 116 9 4 20
11% 14% 20% 12% 9% 11% 17% 3% 4% 10%
zabc k ziklnq
11 4 2 215 16 17 89 29 11 18
14% 15% 7% 10% 7% 6% 13% 10% 11% 9%
zioq
4 1 * 146 8 12 58 9 1 19
5% 4% 2% 7% 3% 4% 9% 3% 1% 10%
il l
4 1 1 124 6 11 49 2 4 8
5% 3% 3% 6% 2% 4% 7% 1% 4% 4%
k
2 * 2 95 12 9 25 4 5 22
3% 1% 7% 4% 5% 3% 4% 1% 5% 11%
zijk
3 1 1 95 10 6 41 10 3 7
3% 4% 3% 4% 4% 2% 6% 3% 3% 3%
i
1 1 - 99 5 8 36 - 4 13
1% 4% - 5% 2% 3% 5% - 4% 6%
k k k k
1 1 1 77 9 11 36 4 1 5
2% 5% 6% 4% 4% 4% 5% 1% 1% 3%
2 1 1 68 4 7 26 - 1 2
2% 4% 2% 3% 2% 3% 4% - 1% 1%
k
3 1 - 48 2 6 15 2 1 1
4% 2% - 2% 1% 2% 2% 1% 1% *
4 1 1 37 8 7 11 - 2 4
4% 2% 4% 2% 3% 2% 2% - 2% 2%
zac
* * - 38 3 5 17 1 3 1
1% 1% - 2% 1% 2% 3% * 3% *
1 * * 29 5 5 15 * 1 *
1% * 2% 1% 2% 2% 2% * 1% *
- * - 18 3 1 9 1 - 1
- * - 1% 1% * 1% * - *
14 4 3 428 43 51 113 69 10 37
17% 18% 12% 20% 18% 18% 17% 24% 10% 18%
l
14 7 5 484 62 74 143 85 20 40
18% 28% 21% 23% 26% 26% 21% 30% 20% 20%
Number of

(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
203 79 115 2063 401 401 630 191 127 245
80 25* 24* 2142 242 279 682 282* 100* 201*
3% 1%* 1%* 90% 10% 12% 29% 12%* 4%* 8%*
12 4 3 255 27 33 105 28 10 14
15% 17% 12% 12% 11% 12% 15% 10% 10% 7%
a zmnoq
8 4 2 165 23 22 63 12 13 22
10% 14% 9% 8% 10% 8% 9% 4% 13% 11%
o o ko o
3 1 2 119 11 9 45 11 1 12
4% 4% 7% 6% 5% 3% 7% 4% 1% 6%
5 2 2 101 7 10 45 14 4 5
6% 8% 10% 5% 3% 4% 7% 5% 4% 3%
zbc zo
3 2 1 87 7 13 38 2 2 15
4% 7% 6% 4% 3% 5% 6% 1% 2% 7%
kn kn
1 1 1 73 4 7 24 9 6 9
1% 4% 4% 3% 2% 3% 4% 3% 6% 5%
2 1 - 63 2 4 30 9 3 5
3% 2% - 3% 1% 1% 4% 3% 3% 2%
c c zi
3 2 * 50 11 6 22 6 5 5
4% 9% 2% 2% 4% 2% 3% 2% 5% 3%
zab
2 * - 55 2 5 27 * 1 5
2% 2% - 3% 1% 2% 4% * 1% 3%
zk
* 1 1 30 7 3 15 3 * 4
* 6% 3% 1% 3% 1% 2% 1% * 2%
zabd
* - * 31 1 5 9 1 3 1
* - 2% 1% * 2% 1% 1% 3% *
1 - 1 24 3 3 11 - 1 8
1% - 3% 1% 1% 1% 2% - 1% 4%
zk
1 1 - 19 2 3 12 1 - 4
1% 2% - 1% 1% 1% 2% * - 2%
b
* - - 20 1 9 3 5 - *
* - - 1% * 3% * 2% - *
zjnq
1 1 * 11 1 2 7 1 - *
1% 2% * 1% * 1% 1% * - *
ac
2 * * 11 1 * 2 2 1 *
2% 1% 2% * * * * 1% 1% *
za a
- * * 11 1 1 - 1 * *
- 2% 1% * * * - * * *
ac
2 * - 8 2 * 4 1 - 1
3% * - * 1% * 1% * - 1%
zab
1 * 1 7 1 3 3 * 1 *
1% 1% 3% * 1% 1% * * 1% *
b zab z
1 * - 7 1 * 4 - - *
1% 2% - * * * 1% - - *
za
2 2 1 69 5 7 29 5 3 5
2% 9% 6% 3% 2% 3% 4% 2% 3% 2%
zabcd
36 8 7 1030 107 139 259 162 45 97
44% 32% 31% 48% 44% 50% 38% 57% 45% 48%
j j
9 3 4 265 44 38 88 37 15 23
11% 12% 19% 12% 18% 14% 13% 13% 15% 12%
zg
s' digital technology skills, for example providing or investing in training?
Number of
(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
255 98 158 2796 550 512 912 255 162 334
103 31* 34* 2994 352 353 1004 395 124* 272
3% 1%* 1%* 89% 11% 11% 30% 12% 4%* 8%
31 5 6 1408 128 194 356 213 30 129
30% 17% 17% 47% 36% 55% 35% 54% 25% 47%
f zh zjln jl jl
48 17 21 827 147 61 409 83 50 78

47% 53% 61% 28% 42% 17% 41% 21% 41% 29%
zab zab zabcd zg zikmn zikno i
opq p
23 8 5 689 58 89 217 86 38 63
23% 27% 16% 23% 16% 25% 22% 22% 31% 23%
h o
1 1 2 71 19 9 22 12 5 2
1% 3% 6% 2% 5% 3% 2% 3% 4% 1%
cd zg
ployees' digital skills?
Number of

(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
76 20 24 1282 167 278 298 127 39 165
31* 5** 6** 1408 128* 194 356 213* 30** 129*
2%* *** *** 92% 8%* 13% 23% 14%* 2%** 8%*
18 4 3 924 69 142 187 145 21 99
59% 73% 53% 66% 54% 73% 52% 68% 69% 77%
h zjn j zjn
2 1 1 75 7 4 38 * - 5
6% 10% 9% 5% 5% 2% 11% * - 4%
ziko
1 - * 31 4 3 5 9 - *
3% - 2% 2% 3% 1% 2% 4% - *
* - - 11 1 2 - 9 - -
* - - 1% 1% 1% - 4% - -
zj
- - - 14 - 5 3 2 1 *
- - - 1% - 3% 1% 1% 2% *
z
- - * 1 * - - - - -
- - * * * - - - - -
3 * - 122 8 11 42 14 - 15
11% 5% - 9% 6% 6% 12% 7% - 12%
o io o
- - - 36 1 6 6 7 3 1
- - - 3% 1% 3% 2% 3% 8% 1%
* - - 21 7 4 8 5 - 1
* - - 2% 5% 2% 2% 3% - 1%
zg
- - * 30 5 4 13 1 - *
- - 8% 2% 4% 2% 4% 1% - *
1 * * 19 4 1 10 * 3 1
5% 2% 3% 1% 3% 1% 3% * 10% 1%
a
- - - 24 * 4 5 - - 5
- - - 2% * 2% 1% - - 4%
* - * 30 5 5 10 4 - *
2% - 8% 2% 4% 3% 3% 2% - *
1 - - 13 1 2 6 - 1 4
2% - - 1% 1% 1% 2% - 5% 3%
b
3 * * 87 16 6 41 15 1 3
9% 5% 8% 6% 13% 3% 11% 7% 2% 2%
zg zim
1 * - 28 * 2 10 4 1 *
4% 9% - 2% * 1% 3% 2% 4% *
1 * * 38 8 6 9 4 1 1
2% 2% 4% 3% 7% 3% 3% 2% 4% 1%
1 * 1 38 2 5 13 6 1 *
2% 2% 15% 3% 1% 2% 4% 3% 4% *
ogy specialists in the last 12 months? Which of the following comes closest to your view?
Number of

(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
255 98 158 2796 550 512 912 255 162 334
103 31* 34* 2994 352 353 1004 395 124* 272
3% 1%* 1%* 89% 11% 11% 30% 12% 4%* 8%
58 16 14 1903 183 233 600 285 69 157
56% 51% 41% 64% 52% 66% 60% 72% 56% 58%
f zh j zjlmp
13 5 4 396 47 50 146 37 23 34
12% 17% 11% 13% 13% 14% 15% 9% 18% 13%
26 8 11 521 63 54 188 61 19 48
25% 24% 32% 17% 18% 15% 19% 15% 16% 18%
za zabc
2 * * 42 5 3 28 5 3 1
2% * 1% 1% 1% 1% 3% 1% 2% *
zio
3 1 1 41 8 4 24 - * 4
2% 2% 2% 1% 2% 1% 2% - * 1%
z
96 29 29 2821 293 337 933 383 111 240

94% 93% 83% 94% 83% 96% 93% 97% 90% 88%
f zh zmp lmp
4 1 1 81 13 6 51 5 3 4
4% 2% 3% 3% 4% 2% 5% 1% 2% 2%
ziop
* * * 17 5 3 3 - 3 4
* 1% * 1% 1% 1% * - 2% 1%
k
- 1 * 14 6 3 1 5 1 *
- 2% 1% * 2% 1% * 1% 1% *
zbd zg
2 * 4 62 36 4 15 1 6 23
2% 2% 12% 2% 10% 1% 2% * 5% 8%
zabcde zg ijk zijkno
nt difficulties?
Number of

(d) (e) (f) (g) (h) (i) (j) (k) (l) (m)
16 4 7 72 27 10 46 5 4 5
4** 1** 1** 81* 13** 6** 51** 5** 3** 4**
5%** 1%** 1%** 87%* 13%** 7%** 54%** 6%** 3%** 5%**
1 * * 16 1 - 5 - * 3
32% 16% 3% 19% 5% - 10% - 1% 76%
2 * - 12 * 1 6 - - *
36% 73% - 14% 3% 16% 13% - - 6%
1 - - 8 2 - 5 - - -
18% - - 10% 14% - 10% - - -
1 * 1 9 1 2 3 - * 1
24% 16% 52% 11% 6% 31% 6% - 9% 16%
* - * 7 * - 3 - - 3
3% - 2% 9% 4% - 5% - - 76%
* - - 5 * - 5 - - -
10% - - 6% 1% - 9% - - -
- - - 5 - - 2 - - -
- - - 6% - - 4% - - -
- - - 3 - - 3 - - -
- - - 4% - - 6% - - -
- - - 2 - - 2 - - -
- - - 3% - - 5% - - -
1 * * 12 4 2 10 1 * *
20% 11% 2% 15% 30% 38% 19% 27% 1% 2%
- - - - - - - - - -
- - - - - - - - - -
* - * 25 7 1 21 4 3 *
6% - 41% 30% 54% 16% 42% 73% 89% 6%
Sector Area Locat
Transpo
r t/ Souther
Commu Highlan n
Manufac nic Wholesa Other Rest of ds and Scotland Central Highlan
t uring ations l e/ retail services Scotland Islands area Scotland Glasgow d
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
293 221 439 218 1586 1150 610 160 161 1150
177 310 437 276 2717 415 214 282 285 415
5% 9% 13% 8% 81% 12% 6% 8% 9% 12%
24 85 70 67 593 77 36 57 60 77
14% 27% 16% 24% 22% 19% 17% 20% 21% 19%
ilmnp iln c
117 132 249 147 1545 231 102 157 164 231
66% 43% 57% 53% 57% 56% 48% 56% 58% 56%
zimoq o c c
27 49 80 38 369 84 52 36 42 84
15% 16% 18% 14% 14% 20% 24% 13% 15% 20%
j j j j za za zdghk
7 35 28 21 173 19 19 25 16 19
4% 11% 7% 8% 6% 4% 9% 9% 5% 4%
zjn j j zab
2 9 9 3 37 3 4 7 3 3
1% 3% 2% 1% 1% 1% 2% 3% 1% 1%
b
Sector Area Locat
Transpo
r t/ Souther
Commu Highlan n
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
235 142 330 163 1143 879 442 115 120 879
144 181* 329 185* 1913 316 154 193* 207* 316
6% 8%* 14% 8%* 80% 13% 6% 8%* 9%* 13%
25 39 90 55 493 93 39 38 64 93
17% 22% 27% 30% 26% 30% 25% 20% 31% 30%
jn z h zgh
13 15 50 13 224 34 13 16 38 34
9% 9% 15% 7% 12% 11% 9% 8% 18% 11%
kl zfjk
13 9 34 10 185 30 16 27 33 30
9% 5% 10% 6% 10% 9% 11% 14% 16% 9%
g zg
8 9 20 18 129 20 6 8 14 20
6% 5% 6% 10% 7% 6% 4% 4% 7% 6%
l
11 4 35 6 106 19 5 11 22 19
8% 2% 11% 3% 6% 6% 3% 6% 11% 6%
k zikoq c zhj
5 7 18 12 86 14 8 6 8 14
4% 4% 6% 6% 5% 4% 5% 3% 4% 4%
i
10 7 14 8 91 9 5 9 12 9
7% 4% 4% 4% 5% 3% 3% 4% 6% 3%
i
6 7 21 10 92 9 3 12 12 9
4% 4% 6% 5% 5% 3% 2% 6% 6% 3%
k k k k c
3 4 19 4 71 11 5 3 15 11
2% 2% 6% 2% 4% 3% 3% 2% 7% 3%
h
7 3 20 7 62 7 3 2 10 7
5% 2% 6% 4% 3% 2% 2% 1% 5% 2%
k zk k
1 3 17 3 36 10 3 - 8 10
1% 1% 5% 2% 2% 3% 2% - 4% 3%
zn z z
4 2 8 6 34 8 3 4 6 8
3% 1% 3% 3% 2% 2% 2% 2% 3% 2%
k k
* 1 6 6 32 7 2 3 4 7
* 1% 2% 3% 2% 2% 1% 1% 2% 2%
3 1 4 4 25 5 3 - 10 5
2% * 1% 2% 1% 2% 2% - 5% 2%
zdhij
* - 8 - 17 3 * - 9 3
* - 2% - 1% 1% * - 4% 1%
z zfghj
25 54 66 45 378 61 31 46 24 61
18% 30% 20% 24% 20% 19% 20% 24% 12% 19%
zijln l e
36 42 73 34 418 81 47 33 31 81
25% 23% 22% 18% 22% 26% 30% 17% 15% 26%
z za ze
Sector Area Locat
Transpo
r t/ Souther
Commu Highlan n
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
235 142 330 163 1143 879 442 115 120 879
144 181* 329 185* 1913 316 154 193* 207* 316
6% 8%* 14% 8%* 80% 13% 6% 8%* 9%* 13%
11 10 59 11 240 27 16 14 43 27
8% 6% 18% 6% 13% 8% 10% 7% 21% 8%
zmnoq b zdfhj
10 2 34 9 152 27 10 15 17 27
7% 1% 10% 5% 8% 8% 6% 8% 8% 8%
o o
9 6 28 10 102 22 6 14 14 22
6% 3% 8% 5% 5% 7% 4% 7% 7% 7%
il z z
4 2 19 5 89 12 7 8 11 12
3% 1% 6% 3% 5% 4% 5% 4% 6% 4%
2 5 14 4 72 14 9 9 4 14
1% 3% 4% 2% 4% 4% 6% 4% 2% 4%
z
4 4 9 6 68 7 3 6 13 7
3% 2% 3% 3% 4% 2% 2% 3% 6% 2%
3 1 10 2 55 6 4 8 9 6
2% * 3% 1% 3% 2% 3% 4% 4% 2%
5 5 3 3 52 5 3 2 5 5
3% 3% 1% 2% 3% 1% 2% 1% 2% 1%
6 3 9 * 49 6 1 3 2 6
4% 2% 3% * 3% 2% 1% 2% 1% 2%
kq
2 1 7 1 29 5 2 4 5 5
1% * 2% 1% 2% 2% 1% 2% 2% 2%
1 7 4 1 25 5 2 1 1 5
1% 4% 1% 1% 1% 2% 1% 1% * 2%
* 1 3 - 23 4 * 3 - 4
* * 1% - 1% 1% * 2% - 1%
* 1 * * 18 1 2 - 2 1
* 1% * * 1% * 1% - 1% *
- 1 3 - 15 5 1 2 - 5
- * 1% - 1% 2% 1% 1% - 2%
z z
- 1 * * 8 3 * 2 1 3
- * * * * 1% * 1% 1% 1%
z z
* 3 3 - 10 1 - 1 1 1
* 2% 1% - 1% * - 1% * *
- 3 6 * 9 2 1 - * 2
- 2% 2% * * 1% 1% - * 1%
j zj
2 1 * - 9 * 1 1 1 *
1% * * - * * 1% * * *
- 1 * - 4 4 * - 2 4
- * * - * 1% * - 1% 1%
zac zj
- - 3 * 7 1 - - 1 1
- - 1% * * * - - * *
3 5 10 6 62 8 4 8 9 8
2% 3% 3% 3% 3% 2% 3% 4% 5% 2%
70 105 152 108 897 154 87 89 78 154

48% 58% 46% 59% 47% 49% 56% 46% 38% 49%
j zj zj zab e
24 22 36 25 246 47 15 32 33 47
16% 12% 11% 14% 13% 15% 10% 16% 16% 15%
zc z
Sector Area Locat

Transpo
r t/ Souther
Commu Highlan n
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
293 221 439 218 1586 1150 610 160 161 1150
177 310 437 276 2717 415 214 282 285 415
5% 9% 13% 8% 81% 12% 6% 8% 9% 12%
80 180 219 133 1214 199 122 123 106 199
45% 58% 50% 48% 45% 48% 57% 44% 37% 48%
jl zjln jl jl zab e
44 66 106 76 823 106 45 105 107 106

25% 21% 24% 28% 30% 26% 21% 37% 37% 26%
i i i bc zfij zfij
47 54 93 61 606 101 40 40 64 101

26% 17% 21% 22% 22% 24% 19% 14% 22% 24%
c d
6 10 18 5 75 8 7 13 9 8
3% 3% 4% 2% 3% 2% 3% 5% 3% 2%
Sector Area Locat
Transpo
r t/ Souther
Commu Highlan n
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
125 114 209 94 640 498 311 64 55 498
80* 180* 219 133* 1214 199 122 123* 106* 199
5%* 12%* 14% 9%* 79% 13% 8% 8%* 7%* 13%
42 132 145 80 775 136 82 78 60 136
53% 73% 66% 60% 64% 68% 67% 63% 57% 68%
jn j z z
6 3 13 12 70 7 5 8 18 7
8% 2% 6% 9% 6% 4% 4% 6% 17% 4%
ik k ik i zfghij i
2 1 5 10 28 4 4 - 4 4
3% * 2% 7% 2% 2% 3% - 4% 2%
zijo
* - * 1 10 1 1 - - 1
* - * 1% 1% 1% 1% - - 1%
* - 3 1 11 3 1 - - 3
* - 1% 1% 1% 1% 1% - - 1%
- - * 1 1 - * - - -
- - * 1% * - * - - -
12 1 16 18 101 17 12 14 12 17
15% 1% 7% 14% 8% 8% 10% 12% 11% 8%
io o o
3 11 1 * 25 7 4 - - 7
3% 6% * * 2% 4% 4% - - 4%
zp z zh
- 4 3 3 21 6 1 3 2 6
- 2% 2% 2% 2% 3% 1% 3% 2% 3%
2 3 4 9 30 4 1 5 2 4
3% 2% 2% 7% 2% 2% 1% 4% 2% 2%
zk
1 2 4 1 16 3 4 - 1 3
1% 1% 2% 1% 1% 2% 3% - 1% 2%
za
* 4 3 3 18 2 3 - - 2
* 2% 1% 2% 2% 1% 2% - - 1%
2 11 2 * 30 5 1 6 2 5
2% 6% 1% * 2% 2% 1% 5% 2% 2%
z
- - * * 12 1 1 1 3 1
- - * * 1% * 1% 1% 3% *
6 8 12 11 90 7 5 10 13 7
7% 5% 6% 8% 7% 4% 4% 8% 13% 4%
b fj
2 3 6 - 27 * 1 4 - *
2% 2% 3% - 2% * 1% 3% - *
b
4 5 15 1 34 7 6 3 1 7
5% 3% 7% * 3% 4% 5% 2% 1% 4%
z h
4 1 4 6 31 6 2 4 - 6
5% 1% 2% 4% 3% 3% 2% 4% - 3%
Sector Area Locat
Transpo
r t/ Souther
Commu Highlan n
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
293 221 439 218 1586 1150 610 160 161 1150
177 310 437 276 2717 415 214 282 285 415
5% 9% 13% 8% 81% 12% 6% 8% 9% 12%
110 205 254 173 1683 255 149 157 155 255
62% 66% 58% 63% 62% 61% 70% 56% 54% 61%
zab
19 31 75 29 361 62 21 43 39 62
11% 10% 17% 10% 13% 15% 10% 15% 14% 15%
k c
36 55 67 55 467 83 35 52 52 83
21% 18% 15% 20% 17% 20% 16% 18% 18% 20%
z g g zg
3 - 4 * 40 5 2 4 17 5
1% - 1% * 1% 1% 1% 2% 6% 1%
zfghijk
4 3 3 6 43 5 1 6 2 5
2% 1% 1% 2% 2% 1% 1% 2% 1% 1%
k h h
165 290 396 257 2510 399 204 251 245 399
93% 94% 91% 93% 92% 96% 95% 89% 86% 96%
za za zde
7 3 7 6 80 10 3 10 20 10
4% 1% 2% 2% 3% 2% 2% 3% 7% 2%
zfhij
* 3 3 3 19 1 1 4 - 1
* 1% 1% 1% 1% * 1% 1% - *
1 6 - 3 17 2 1 * - 2
* 2% - 1% 1% * * * - *
zjp
3 7 30 8 90 3 4 17 20 3
2% 2% 7% 3% 3% 1% 2% 6% 7% 1%
zijkn b b zfi zfgij
Sector Area Locat
Transpo
r t/ Souther
Commu Highlan n
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
11 2 12 4 53 30 16 7 10 30
7** 3** 7** 6** 80* 10** 3** 10** 20** 10**
7%** 4%** 8%** 6%** 86%* 10%** 4%** 10%** 21%** 10%**
2 - 3 3 15 * 1 3 3 *
33% - 38% 42% 19% 1% 17% 34% 13% 1%
2 - 3 - 11 1 * - - 1
23% - 37% - 14% 5% 6% - - 5%
2 - - 3 8 1 * 1 1 1
27% - - 42% 10% 13% 4% 6% 3% 13%
* 3 * - 6 2 1 * - 2
1% 84% 6% - 8% 23% 19% 3% - 23%
2 - * - 7 1 - 3 - 1
23% - * - 9% 6% - 34% - 6%
- - * - 4 * * - - *
- - 2% - 5% 1% 12% - - 1%
- - - 3 5 - - - - -
- - - 42% 6% - - - - -
1 - - - 3 - * - 3 -
8% - - - 4% - 7% - 14% -
- - - - 2 - * - 2 -
- - - - 3% - 11% - 11% -
1 - * 1 10 4 1 - 4 4
11% - 2% 15% 13% 42% 41% - 21% 42%
- - - - - - - - - -
- - - - - - - - - -
* 1 1 - 29 2 * 6 11 2
4% 16% 19% - 36% 20% 5% 57% 55% 20%
Organisation
Location type Internet connection
Mid- North-
Lothians and Fife Scotland Scotland Scotland Private Charity Yes No
(g) (h) (i) (j) (k) (l) (m) (n) (o)
199 279 324 860 213 3036 274 3271 75
321 502 499 655 388 3078 238 3246 100*
10% 15% 15% 20% 12% 92% 7% 97% 3%*
73 112 142 110 77 666 28 683 24

23% 22% 28% 17% 20% 22% 12% 21% 24%
zfj m
183 289 248 376 229 1703 161 1850 28

57% 58% 50% 57% 59% 55% 68% 57% 28%
zl zo
35 68 79 109 51 467 37 494 11

11% 13% 16% 17% 13% 15% 15% 15% 12%
24 28 29 50 21 202 9 176 35
8% 6% 6% 8% 5% 7% 4% 5% 35%
f zn
5 6 2 10 9 39 3 44 1
2% 1% * 1% 2% 1% 1% 1% 1%
Organisation
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n) (o)
143 200 223 633 151 2213 228 2430 34
219 357 326 485 281 2171 198 2344 40**
9% 15% 14% 20% 12% 91% 8% 98% 2%**
41 67 115 139 68 553 71 620 5

19% 19% 35% 29% 24% 25% 36% 26% 12%
zdgh h zl
33 39 40 46 24 238 32 268 4
15% 11% 12% 10% 9% 11% 16% 11% 9%
11 31 28 44 28 208 22 228 3
5% 9% 8% 9% 10% 10% 11% 10% 8%
18 23 20 32 19 130 24 152 3
8% 6% 6% 7% 7% 6% 12% 6% 7%
zl
15 13 17 20 14 117 14 128 3
7% 4% 5% 4% 5% 5% 7% 5% 7%
3 27 5 35 11 92 15 104 3
1% 8% 1% 7% 4% 4% 7% 4% 8%
gi zgi
5 21 12 30 7 97 7 99 6
2% 6% 4% 6% 3% 4% 3% 4% 15%
f
14 13 16 16 11 88 16 98 5
6% 4% 5% 3% 4% 4% 8% 4% 13%
8 7 12 17 14 76 11 84 3
3% 2% 4% 3% 5% 3% 5% 4% 7%
5 10 18 8 13 62 11 72 -
2% 3% 5% 2% 5% 3% 5% 3% -
j
1 3 8 8 11 40 6 46 3
1% 1% 3% 2% 4% 2% 3% 2% 8%
4 3 10 8 2 32 12 44 -
2% 1% 3% 2% 1% 1% 6% 2% -
zl
3 4 6 10 4 37 3 35 6
1% 1% 2% 2% 2% 2% 2% 1% 14%
5 1 2 6 4 30 3 33 -
2% * 1% 1% 2% 1% 2% 1% -
- - 3 3 2 20 * 18 3
- - 1% 1% 1% 1% * 1% 7%
46 88 54 97 55 439 29 459 12
21% 25% 16% 20% 20% 20% 15% 20% 30%
e
54 82 76 111 78 514 28 533 14

24% 23% 23% 23% 28% 24% 14% 23% 34%
e m
Organisation
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n) (o)
143 200 223 633 151 2213 228 2430 34
219 357 326 485 281 2171 198 2344 40**
9% 15% 14% 20% 12% 91% 8% 98% 2%**
25 32 48 58 35 254 25 280 3
12% 9% 15% 12% 13% 12% 13% 12% 7%
f
15 27 21 45 22 163 25 184 4
7% 8% 7% 9% 8% 8% 13% 8% 9%
9 12 15 27 18 119 11 127 3
4% 3% 5% 6% 6% 5% 6% 5% 9%
10 19 13 20 14 100 8 105 3
5% 5% 4% 4% 5% 5% 4% 4% 8%
9 10 19 19 11 80 15 94 1
4% 3% 6% 4% 4% 4% 7% 4% 2%
6 15 8 10 12 70 7 78 -
3% 4% 3% 2% 4% 3% 4% 3% -
4 7 6 19 6 62 3 63 3
2% 2% 2% 4% 2% 3% 2% 3% 7%
9 9 8 17 5 52 8 60 1
4% 3% 3% 4% 2% 2% 4% 3% 2%
10 17 11 6 1 56 * 56 -
5% 5% 4% 1% * 3% * 2% -
jk jk
3 1 4 11 3 33 3 34 3
1% * 1% 2% 1% 2% 2% 1% 7%
1 4 8 8 3 28 4 32 -
* 1% 3% 2% 1% 1% 2% 1% -
2 4 * 6 8 19 6 27 *
1% 1% * 1% 3% 1% 3% 1% 1%
l
3 3 6 6 - 21 1 21 *
1% 1% 2% 1% - 1% * 1% 1%
4 2 6 2 - 21 - 21 -
2% 1% 2% * - 1% - 1% -
1 2 - 3 - 11 * 12 -
* 1% - 1% - 1% * * -
- * 3 3 2 12 - 12 -
- * 1% 1% 1% 1% - * -
- 8 - 1 - 10 1 11 -
- 2% - * - * * * -
zj
- 1 - 4 4 10 - 10 -
- * - 1% 1% * - * -
- - 1 * 1 7 1 9 -
- - * * * * * * -
- - 3 3 - 8 - 8 -
- - 1% 1% - * - * -
8 7 17 11 5 65 9 73 1
4% 2% 5% 2% 2% 3% 4% 3% 2%
109 185 159 238 126 1051 82 1110 27

50% 52% 49% 49% 45% 48% 41% 47% 67%
e
27 35 39 53 42 278 27 303 6
13% 10% 12% 11% 15% 13% 14% 13% 15%
Organisation
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n) (o)
199 279 324 860 213 3036 274 3271 75
321 502 499 655 388 3078 238 3246 100*
10% 15% 15% 20% 12% 92% 7% 97% 3%*
137 214 238 339 179 1454 65 1457 79
43% 43% 48% 52% 46% 47% 27% 45% 79%
zeh zm zn
99 151 132 162 112 853 114 966 8

31% 30% 26% 25% 29% 28% 48% 30% 8%
zl zo
75 121 119 138 89 686 55 741 6

23% 24% 24% 21% 23% 22% 23% 23% 6%
d d zo
11 16 10 15 8 84 5 83 7
3% 3% 2% 2% 2% 3% 2% 3% 7%
Organisation
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n) (o)
66 112 143 423 88 1364 71 1394 55
137* 214* 238 339 179* 1454 65* 1457 79*
9%* 14%* 16% 22% 12%* 95% 4%* 95% 5%*
86 145 161 216 111 955 31 942 52
63% 68% 67% 64% 62% 66% 48% 65% 66%
zm
2 11 1 19 15 74 8 80 2
2% 5% 1% 6% 9% 5% 12% 5% 3%
i i
- 10 3 9 7 34 1 30 6
- 5% 1% 3% 4% 2% 2% 2% 7%
- 5 - 2 4 12 - 12 -
- 2% - 1% 2% 1% - 1% -
- 4 1 5 1 14 * 13 1
- 2% * 2% 1% 1% * 1% 1%
- 1 - * - 1 - 1 -
- * - * - * - * -
10 8 14 41 14 124 6 129 *
8% 4% 6% 12% 8% 9% 10% 9% 1%
zh
2 - 11 12 4 37 - 35 2
1% - 5% 4% 2% 3% - 2% 3%
h
6 1 3 4 3 25 3 26 2
4% * 1% 1% 1% 2% 4% 2% 3%
1 3 * 15 6 29 2 31 5
* 1% * 4% 3% 2% 3% 2% 6%
zi
- 2 4 6 7 19 4 23 1
- 1% 2% 2% 4% 1% 6% 2% 1%
zl
- 11 4 4 2 23 1 24 -
- 5% 2% 1% 1% 2% 1% 2% -
3 5 5 5 5 30 3 35 1
2% 2% 2% 2% 3% 2% 4% 2% 1%
- 3 2 4 - 8 5 14 -
- 1% 1% 1% - 1% 8% 1% -
zl
15 12 18 14 12 99 3 103 -
11% 6% 8% 4% 7% 7% 4% 7% -
f
3 6 3 4 7 27 1 26 2
2% 3% 1% 1% 4% 2% 1% 2% 3%
5 1 14 11 4 44 2 44 3
4% * 6% 3% 2% 3% 3% 3% 4%
h
5 7 1 7 8 37 3 37 3
4% 3% * 2% 4% 3% 4% 3% 3%
Organisation
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n) (o)
199 279 324 860 213 3036 274 3271 75
321 502 499 655 388 3078 238 3246 100*
10% 15% 15% 20% 12% 92% 7% 97% 3%*
229 332 291 436 232 1943 123 2012 74
71% 66% 58% 67% 60% 63% 51% 62% 74%
zdefik e dei zm
42 59 76 76 46 389 52 437 7
13% 12% 15% 12% 12% 13% 22% 13% 7%
zl
30 83 99 104 82 534 44 578 6
9% 17% 20% 16% 21% 17% 18% 18% 6%
g g zo
2 6 5 3 4 45 2 47 -
1% 1% 1% 1% 1% 1% 1% 1% -
7 - 9 13 8 45 4 47 2
2% - 2% 2% 2% 1% 2% 1% 2%
h h h h
301 474 466 616 361 2866 218 3027 87

94% 94% 93% 94% 93% 93% 91% 93% 87%
e e e e
9 6 12 16 11 88 5 91 2
3% 1% 2% 2% 3% 3% 2% 3% 2%
5 5 5 1 * 16 5 21 -
1% 1% 1% * * 1% 2% 1% -
zl
- * 7 6 4 20 - 15 5
- * 1% 1% 1% 1% - * 5%
zn
6 16 8 16 11 88 10 92 5
2% 3% 2% 2% 3% 3% 4% 3% 5%
f f
Organisation
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n) (o)
8 5 7 25 7 92 6 98 1
9** 6** 12** 16** 11** 88* 5** 91* 2**
9%** 7%** 13%** 17%** 12%** 94%* 6%** 98%* 2%**
- 2 - 3 5 14 3 14 2
- 34% - 21% 40% 15% 47% 15% 100%
- 1 3 5 3 12 - 12 -
- 16% 22% 33% 22% 14% - 13% -
- - 1 2 4 7 3 7 2
- - 5% 14% 36% 8% 47% 8% 100%
1 2 3 1 - 9 - 9 -
7% 34% 23% 8% - 11% - 10% -
2 - - 2 - 8 - 8 -
18% - - 14% - 9% - 8% -
- 2 - 3 - 5 - 5 -
- 34% - 16% - 5% - 5% -
3 - - 2 - 5 - 5 -
30% - - 14% - 5% - 5% -
- - - 1 - 3 1 3 -
- - - 4% - 3% 12% 4% -
- - - * - 2 - 2 -
- - - 2% - 3% - 3% -
1 3 1 2 - 13 3 16 -
7% 49% 11% 15% - 14% 53% 17% -
- - - - - - - - -
- - - - - - - - -
3 - 5 * 4 31 - 31 -
38% - 44% 1% 37% 36% - 34% -
Busines
s functio
n,
manage
Mobile m ent or
website media iges ng cs e e gence None 1 or 2
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
2496 2468 2698 2382 1410 689 1988 516 60 555
2546 2412 2782 2406 1329 665 1898 457 62* 569
76% 72% 83% 72% 40% 20% 57% 14% 2%* 17%
569 506 591 495 281 149 415 92 6 111

22% 21% 21% 21% 21% 22% 22% 20% 9% 20%
zbd
1540 1432 1617 1487 848 451 1210 296 21 213

61% 59% 58% 62% 64% 68% 64% 65% 34% 37%
zc z z zbc zabc zabc zabc zbc
d d
312 339 416 327 161 55 224 56 9 135

12% 14% 15% 14% 12% 8% 12% 12% 14% 24%
f aefg adef afg f f f zklm
g
91 104 133 77 28 4 31 11 25 92
4% 4% 5% 3% 2% 1% 2% 2% 40% 16%
efg adefg adefg efg f f f zjkl zklm
h m
34 30 25 20 11 6 17 2 2 19
1% 1% 1% 1% 1% 1% 1% * 2% 3%
cdg d zlm
Busines
s functio
n,
manage
Mobile m ent or
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1876 1860 2037 1835 1091 527 1543 403 30 357
1852 1771 2033 1813 1008 506 1434 352 30** 347
78% 74% 85% 76% 42% 21% 60% 15% 1%** 15%
472 479 543 478 283 143 383 117 1 84

26% 27% 27% 26% 28% 28% 27% 33% 3% 24%
zabcd
eg
224 218 246 238 147 62 189 52 - 27
12% 12% 12% 13% 15% 12% 13% 15% - 8%
z zabc z
192 167 197 185 104 57 163 46 1 24

10% 9% 10% 10% 10% 11% 11% 13% 5% 7%
zbc
121 132 139 128 81 42 99 26 1 18
7% 7% 7% 7% 8% 8% 7% 8% 2% 5%
z z
110 115 117 116 70 31 81 34 1 10
6% 6% 6% 6% 7% 6% 6% 10% 2% 3%
z z z zacg
88 98 95 89 43 34 75 17 1 8
5% 6% 5% 5% 4% 7% 5% 5% 4% 2%
za e
89 90 96 86 45 28 67 22 - 13
5% 5% 5% 5% 5% 5% 5% 6% - 4%
91 95 92 93 58 17 60 21 - 8
5% 5% 5% 5% 6% 3% 4% 6% - 2%
zg zg zfg
66 71 80 76 50 20 57 24 - 7
4% 4% 4% 4% 5% 4% 4% 7% - 2%
za zabcg
56 63 70 65 47 24 55 14 - 1
3% 4% 3% 4% 5% 5% 4% 4% - *
za za
37 42 46 38 22 7 35 11 - 5
2% 2% 2% 2% 2% 1% 2% 3% - 1%
42 39 39 36 23 6 34 7 - 4
2% 2% 2% 2% 2% 1% 2% 2% - 1%
29 34 37 33 24 1 28 8 - 8
2% 2% 2% 2% 2% * 2% 2% - 2%
f f f f f f f
30 30 31 28 21 9 26 7 - 1
2% 2% 2% 2% 2% 2% 2% 2% - *
16 20 20 17 9 1 13 1 - 3
1% 1% 1% 1% 1% * 1% * - 1%
369 340 367 309 176 72 247 50 13 89

20% 19% 18% 17% 17% 14% 17% 14% 43% 26%
cdfg dfgh zm
h
398 366 449 402 175 91 301 55 14 106
21% 21% 22% 22% 17% 18% 21% 16% 47% 30%
eh eh eh eh eh zlm
Busines
s functio
n,
manage
Mobile m ent or
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1876 1860 2037 1835 1091 527 1543 403 30 357
1852 1771 2033 1813 1008 506 1434 352 30** 347
78% 74% 85% 76% 42% 21% 60% 15% 1%** 15%
224 224 247 225 165 78 215 71 4 15
12% 13% 12% 12% 16% 15% 15% 20% 13% 4%
zabc z zabc zabc
d d dg
149 154 161 155 104 54 133 44 5 12

8% 9% 8% 9% 10% 11% 9% 12% 16% 3%
zac zc zabc
d
103 108 110 99 56 30 77 25 1 20

6% 6% 5% 5% 6% 6% 5% 7% 5% 6%
84 91 96 86 53 29 71 27 4 9
5% 5% 5% 5% 5% 6% 5% 8% 13% 3%
zacd
80 79 83 79 56 27 69 25 1 4
4% 4% 4% 4% 6% 5% 5% 7% 2% 1%
zc zacd
76 60 72 68 32 14 53 11 - 5
4% 3% 4% 4% 3% 3% 4% 3% - 1%
zb
51 52 61 45 31 9 38 10 - 11
3% 3% 3% 3% 3% 2% 3% 3% - 3%
49 41 55 49 25 12 45 8 - 7
3% 2% 3% 3% 2% 2% 3% 2% - 2%
49 50 52 48 25 21 41 10 - 3
3% 3% 3% 3% 2% 4% 3% 3% - 1%
z
26 29 31 30 16 6 25 3 - 5
1% 2% 2% 2% 2% 1% 2% 1% - 2%
16 20 30 27 15 9 19 4 - 1
1% 1% 1% 1% 2% 2% 1% 1% - *
a a
22 25 26 22 13 11 16 2 - 1
1% 1% 1% 1% 1% 2% 1% 1% - *
16 14 20 15 11 1 16 8 - 3
1% 1% 1% 1% 1% * 1% 2% - 1%
zabdf
13 10 18 14 4 5 9 2 1 3
1% 1% 1% 1% * 1% 1% * 5% 1%
9 9 12 8 3 2 9 1 - 1
1% * 1% * * * 1% * - *
10 10 12 10 4 2 8 2 - -
1% 1% 1% 1% * * 1% 1% - -
10 11 11 10 6 3 8 3 - 1
1% 1% 1% 1% 1% 1% 1% 1% - *
9 9 8 10 9 5 8 4 - -
1% 1% * 1% 1% 1% 1% 1% - -
zc
6 9 5 6 5 3 7 1 - 2
* * * * * 1% * * - 1%
c
8 8 8 8 4 2 8 * - -
* * * * * * 1% * - -
63 62 60 59 32 16 60 9 - 5
3% 4% 3% 3% 3% 3% 4% 3% - 2%
zcd
845 822 928 822 422 188 602 130 17 218
46% 46% 46% 45% 42% 37% 42% 37% 58% 63%
efgh efgh efgh efgh zklm
243 193 264 223 114 58 185 43 6 58
13% 11% 13% 12% 11% 12% 13% 12% 19% 17%
b b b b

Busines
s functio
n,
manage
Mobile m ent or
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
2496 2468 2698 2382 1410 689 1988 516 60 555
2546 2412 2782 2406 1329 665 1898 457 62* 569
76% 72% 83% 72% 40% 20% 57% 14% 2%* 17%
1032 975 1216 925 411 143 609 101 50 419
41% 40% 44% 38% 31% 22% 32% 22% 81% 74%
defg defg abde efgh fh fh zklm zklm
h h fgh
868 788 869 827 559 335 761 218 2 42
34% 33% 31% 34% 42% 50% 40% 48% 3% 7%
zc z z zc zabc zabc zabc zabcd
d deg d eg
592 596 624 608 338 172 485 136 4 84
23% 25% 22% 25% 25% 26% 26% 30% 7% 15%
zac zac zc zac zabce
55 54 73 45 22 15 43 2 6 24
2% 2% 3% 2% 2% 2% 2% * 10% 4%
h h deh h h h h zklm m
Busines
s functio
n,
manage
Mobile m ent or
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
930 945 1092 856 391 133 590 113 52 399
1032 975 1216 925 411 143* 609 101* 50** 419
67% 64% 79% 60% 27% 9%* 40% 7%* 3%** 27%
627 618 772 559 236 74 327 54 39 308
61% 63% 63% 60% 57% 52% 54% 54% 77% 74%
g efg defg g zklm
71 61 67 62 28 13 47 6 2 8
7% 6% 6% 7% 7% 9% 8% 6% 4% 2%
z z zc
22 24 21 19 7 6 12 1 4 8
2% 2% 2% 2% 2% 4% 2% 1% 9% 2%
5 3 7 6 - * 2 - 4 1
1% * 1% 1% - * * - 9% *
7 4 13 8 3 - 5 1 - 9
1% * 1% 1% 1% - 1% 1% - 2%
b
1 1 * * * * * - - 1
* * * * * * * - - *
106 99 111 94 43 24 57 17 2 26
10% 10% 9% 10% 10% 17% 9% 16% 3% 6%
z z z zcg zc
19 13 33 21 6 * 9 1 3 12
2% 1% 3% 2% 2% * 1% 1% 5% 3%
bg
12 11 20 13 2 2 13 1 1 11
1% 1% 2% 1% 1% 1% 2% 1% 2% 3%
l
24 28 32 27 17 5 23 6 - 2
2% 3% 3% 3% 4% 4% 4% 6% - *
z z za
19 20 18 20 9 6 18 3 - 2
2% 2% 2% 2% 2% 5% 3% 3% - *
zc zc
17 12 22 19 4 * 7 4 - 6
2% 1% 2% 2% 1% * 1% 4% - 1%
e
29 23 27 23 10 3 23 3 - 5
3% 2% 2% 2% 2% 2% 4% 3% - 1%
zc
10 11 10 10 9 3 13 1 - 2
1% 1% 1% 1% 2% 2% 2% 1% - 1%
zc zac
92 76 91 78 38 13 81 7 - 10
9% 8% 7% 8% 9% 9% 13% 7% - 2%
z z zabcd
22 15 24 19 14 5 19 1 - 4
2% 2% 2% 2% 3% 4% 3% 1% - 1%
b zb
32 28 40 29 14 3 20 4 * 14
3% 3% 3% 3% 3% 2% 3% 4% 1% 3%
26 25 29 23 14 4 19 4 2 11
3% 3% 2% 2% 3% 2% 3% 4% 4% 3%
Busines
s functio
n,
manage
Mobile m ent or
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
2496 2468 2698 2382 1410 689 1988 516 60 555
2546 2412 2782 2406 1329 665 1898 457 62* 569
76% 72% 83% 72% 40% 20% 57% 14% 2%* 17%
1532 1470 1738 1479 732 363 1137 245 39 395
60% 61% 62% 61% 55% 55% 60% 54% 63% 69%
efh efh aefg efh efh zlm
h
346 305 354 325 182 82 246 53 11 69
14% 13% 13% 14% 14% 12% 13% 12% 17% 12%
480 458 501 442 297 154 359 113 7 68

19% 19% 18% 18% 22% 23% 19% 25% 12% 12%
z z zabc zabc zabc
dg dg dg
39 38 44 42 28 18 40 13 - 1
2% 2% 2% 2% 2% 3% 2% 3% - *
z z za z
43 43 44 40 32 14 38 18 - 3
2% 2% 2% 2% 2% 2% 2% 4% - 1%
zc z zabcd
g
2357 2234 2593 2246 1211 600 1742 412 57 533
93% 93% 93% 93% 91% 90% 92% 90% 92% 94%
efgh efgh m
80 78 86 80 59 32 78 31 - 4
3% 3% 3% 3% 4% 5% 4% 7% - 1%
z zabcd z zabcd zabcd
eg
19 17 16 17 13 7 18 * - 3
1% 1% 1% 1% 1% 1% 1% * - 1%
h c
11 13 13 6 4 1 10 3 3 3
* 1% * * * * 1% 1% 4% *
d d d zjlm
78 70 73 56 41 25 50 10 2 26
3% 3% 3% 2% 3% 4% 3% 2% 3% 5%
d k
Busines
s functio
n,
manage
Mobile m ent or
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
84 83 89 88 69 44 81 39 - 4
80* 78* 86* 80* 59* 32** 78* 31** -** 4**
86%* 84%* 92%* 86%* 63%* 34%** 83%* 33%** -** 4%**
16 16 15 14 13 5 16 4 - -
20% 20% 18% 17% 23% 17% 21% 14% - -
11 11 8 9 11 6 7 7 - 1
14% 14% 9% 12% 19% 18% 9% 24% - 26%
cg cg cdg
10 9 9 7 6 5 9 2 - -
12% 12% 11% 9% 11% 15% 12% 7% - -
7 9 9 9 5 5 9 3 - -
9% 11% 10% 12% 9% 14% 11% 8% - -
8 8 6 6 6 3 6 3 - 2
10% 10% 7% 8% 10% 9% 8% 11% - 40%
5 5 5 5 5 5 5 3 - -
6% 6% 6% 6% 8% 15% 6% 9% - -
5 5 5 5 3 - 5 - - -
6% 6% 5% 6% 4% - 6% - - -
3 3 3 3 1 3 3 * - -
4% 4% 4% 4% 1% 11% 4% * - -
2 2 2 2 * 2 2 - - -
3% 3% 3% 3% 1% 7% 3% - - -
13 13 15 14 11 8 13 5 - 1
16% 17% 18% 17% 18% 24% 16% 15% - 21%
- - - - - - - - - -
- - - - - - - - - -
24 20 30 27 15 6 26 11 - 1
30% 26% 35% 33% 25% 20% 34% 35% - 13%
be b b
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
247 241 101 298 366 14 680 359 187 163

23% 21% 21% 20% 22% 21% 21% 21% 23% 24%
576 739 329 959 865 29 1827 1032 480 414

53% 65% 69% 63% 51% 43% 56% 61% 59% 60%
ij zijk zijk zop zq
187 135 40 207 271 17 497 227 119 85

17% 12% 8% 14% 16% 25% 15% 14% 15% 12%
lm r t
72 21 2 39 154 7 204 54 15 16
7% 2% * 3% 9% 11% 6% 3% 2% 2%
lm zn n rst s
15 7 3 10 26 - 42 7 6 8
1% 1% 1% 1% 2% - 1% * 1% 1%
r r
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
787 888 402 1271 1103 44 2405 1332 660 566
763 874 370 1166 1136 46** 2324 1259 598 499
32% 37% 16% 49% 48% 2%** 98% 53% 25% 21%
212 213 115 331 273 8 619 302 138 115

28% 24% 31% 28% 24% 18% 27% 24% 23% 23%
zr
68 117 60 163 107 1 268 164 88 74

9% 13% 16% 14% 9% 3% 12% 13% 15% 15%
jk zjk zo zq z
73 87 45 124 88 10 231 124 62 53

10% 10% 12% 11% 8% 23% 10% 10% 10% 11%
30 76 30 91 63 * 151 78 43 40
4% 9% 8% 8% 6% 1% 6% 6% 7% 8%
zk k
31 54 35 77 53 * 125 78 44 41
4% 6% 9% 7% 5% 1% 5% 6% 7% 8%
zjk zq
23 62 14 66 39 1 107 67 34 25
3% 7% 4% 6% 3% 3% 5% 5% 6% 5%
zjk
24 50 19 45 55 6 96 62 38 37
3% 6% 5% 4% 5% 13% 4% 5% 6% 7%
q zqr
23 54 19 58 45 * 104 64 30 29
3% 6% 5% 5% 4% 1% 4% 5% 5% 6%
zjk
29 26 24 52 31 3 84 49 21 21
4% 3% 7% 4% 3% 7% 4% 4% 3% 4%
zjl
21 33 17 49 24 - 72 54 24 23
3% 4% 5% 4% 2% - 3% 4% 4% 5%
j j j zo zq
17 16 12 30 20 - 49 28 8 9
2% 2% 3% 3% 2% - 2% 2% 1% 2%
9 22 9 36 8 - 44 26 19 15
1% 3% 2% 3% 1% - 2% 2% 3% 3%
zo
6 20 7 26 12 * 39 24 5 7
1% 2% 2% 2% 1% 1% 2% 2% 1% 1%
11 12 10 20 14 - 33 16 11 11
1% 1% 3% 2% 1% - 1% 1% 2% 2%
4 12 1 11 9 - 20 13 8 9
* 1% * 1% 1% - 1% 1% 1% 2%
160 168 41 184 271 14 454 234 96 86

21% 19% 11% 16% 24% 30% 20% 19% 16% 17%
m m zn
191 177 58 228 302 8 531 283 142 101

25% 20% 16% 20% 27% 17% 23% 22% 24% 20%
m zn t
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
787 888 402 1271 1103 44 2405 1332 660 566
763 874 370 1166 1136 46** 2324 1259 598 499
32% 37% 16% 49% 48% 2%** 98% 53% 25% 21%
80 113 70 161 118 1 279 176 92 75
10% 13% 19% 14% 10% 2% 12% 14% 15% 15%
j j zjkl z zq zq
40 84 47 112 66 7 180 103 60 48

5% 10% 13% 10% 6% 15% 8% 8% 10% 10%
jk zjk zo
38 45 25 72 58 1 127 84 56 43
5% 5% 7% 6% 5% 1% 5% 7% 9% 9%
z zqr zq
32 32 31 67 38 * 107 66 35 41
4% 4% 8% 6% 3% 1% 5% 5% 6% 8%
zjkl o zqrs
19 44 27 60 34 1 90 49 26 23
2% 5% 7% 5% 3% 1% 4% 4% 4% 5%
j zjk z
26 32 15 46 31 * 73 51 23 22
3% 4% 4% 4% 3% * 3% 4% 4% 4%
q
18 26 11 28 34 * 65 42 17 16
2% 3% 3% 2% 3% 1% 3% 3% 3% 3%
18 28 8 40 19 * 55 20 8 6
2% 3% 2% 3% 2% 1% 2% 2% 1% 1%
z r
11 34 8 31 25 - 53 40 27 20
1% 4% 2% 3% 2% - 2% 3% 4% 4%
zjk zq zq q
8 20 3 28 8 - 36 23 9 7
1% 2% 1% 2% 1% - 2% 2% 2% 1%
zo
16 13 1 7 25 - 31 14 4 4
2% 1% * 1% 2% - 1% 1% 1% 1%
zn
8 15 3 20 7 - 27 9 3 1
1% 2% 1% 2% 1% - 1% 1% 1% *
t
7 5 6 8 14 - 19 18 12 11
1% 1% 2% 1% 1% - 1% 1% 2% 2%
q zq zq
13 2 1 16 5 - 20 7 2 1
2% * * 1% * - 1% 1% * *
l
5 4 2 6 4 - 10 5 5 3
1% * * 1% * - * * 1% 1%
4 6 1 5 6 - 12 5 4 4
1% 1% * * 1% - * * 1% 1%
2 8 1 7 5 - 11 1 * *
* 1% * 1% * - * * * *
r
1 3 6 7 3 - 10 6 2 2
* * 2% 1% * - * * * *
zk
1 4 1 6 2 - 9 2 1 -
* 1% * 1% * - * * * -
* 6 1 5 3 - 8 7 6 6
* 1% * * * - * 1% 1% 1%
zq zq
29 24 16 40 29 5 73 50 25 24
4% 3% 4% 3% 3% 10% 3% 4% 4% 5%
386 391 124 481 614 32 1116 548 233 188

51% 45% 34% 41% 54% 69% 48% 44% 39% 38%
m m zn rst st
105 100 41 144 148 2 298 171 87 69
14% 11% 11% 12% 13% 5% 13% 14% 14% 14%
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
606 390 71 471 988 48 1497 670 303 256
55% 34% 15% 31% 59% 72% 46% 40% 38% 37%
zlm m zn zn rst
232 436 262 631 311 11 946 583 289 250

21% 38% 55% 42% 19% 17% 29% 35% 36% 36%
ij zijk zijk zop zq zq zq
l
228 293 138 383 344 8 719 396 205 174
21% 26% 29% 25% 20% 12% 22% 24% 25% 25%
j zij zijk zo
31 24 3 28 39 - 87 31 9 5
3% 2% 1% 2% 2% - 3% 2% 1% 1%
rst t
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
578 352 68 458 922 41 1416 673 325 277
606 390 71* 471 988 48** 1497 670 303 256
39% 25% 5%* 31% 64% 3%** 98% 44% 20% 17%
393 232 22 270 680 24 970 417 168 147
65% 60% 31% 57% 69% 50% 65% 62% 56% 57%
m m zn st s
39 21 12 33 46 2 79 46 23 24
6% 5% 17% 7% 5% 4% 5% 7% 8% 9%
j zjkl zq
13 6 3 9 26 - 34 14 9 5
2% 2% 4% 2% 3% - 2% 2% 3% 2%
5 1 - 2 10 - 12 1 - -
1% * - * 1% - 1% * - -
r
3 3 - 4 10 - 14 6 * *
* 1% - 1% 1% - 1% 1% * *
- - * * 1 - 1 * - -
- - * * * - * * - -
49 35 18 60 65 2 125 56 43 29
8% 9% 25% 13% 7% 4% 8% 8% 14% 11%
zjkl zo zqr
19 3 - 8 29 - 36 17 8 7
3% 1% - 2% 3% - 2% 2% 3% 3%
15 1 - 10 13 5 28 8 3 1
2% * - 2% 1% 10% 2% 1% 1% *
l
13 18 3 11 21 4 34 18 15 5
2% 5% 4% 2% 2% 8% 2% 3% 5% 2%
zj zqrt
9 8 5 8 12 - 23 10 4 5
1% 2% 8% 2% 1% - 2% 1% 1% 2%
zjk
12 5 1 2 19 2 24 14 4 2
2% 1% 1% 1% 2% 4% 2% 2% 1% 1%
22 5 3 8 27 - 35 16 7 7
4% 1% 5% 2% 3% - 2% 2% 2% 3%
2 7 2 7 7 * 14 6 6 3
* 2% 3% 1% 1% * 1% 1% 2% 1%
33 48 12 36 67 1 99 62 24 28
5% 12% 17% 8% 7% 1% 7% 9% 8% 11%
zjk zjk zq zq
11 10 3 11 13 4 28 17 11 4
2% 3% 5% 2% 1% 9% 2% 3% 4% 2%
t
20 9 3 21 21 3 46 32 9 7
3% 2% 5% 5% 2% 7% 3% 5% 3% 3%
zq
9 17 1 19 14 5 38 11 5 9
1% 4% 2% 4% 1% 11% 3% 2% 1% 3%
o s
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
720 684 248 832 1161 52 2050 1012 472 387
66% 60% 52% 55% 69% 76% 63% 60% 59% 57%
lm m zn n zrst
162 148 54 223 206 10 428 236 112 109

15% 13% 11% 15% 12% 15% 13% 14% 14% 16%
162 228 118 332 241 4 554 308 145 124

15% 20% 25% 22% 14% 5% 17% 18% 18% 18%
jk zjk zop
13 12 21 36 8 2 45 28 22 14
1% 1% 4% 2% * 3% 1% 2% 3% 2%
zjkl zo zqr
11 17 18 36 13 * 46 34 14 13
1% 2% 4% 2% 1% * 1% 2% 2% 2%
zjkl zo
1044 1060 419 1387 1609 65 3031 1556 728 620

95% 93% 88% 92% 96% 97% 93% 93% 90% 90%
zm m zn zst s
22 29 38 70 21 2 89 62 36 27
2% 3% 8% 5% 1% 3% 3% 4% 4% 4%
zjkl zo zq zq
2 12 4 14 8 - 19 11 7 6
* 1% 1% 1% * - 1% 1% 1% 1%
10 4 * 6 14 - 17 9 4 4
1% * * * 1% - 1% 1% 1% 1%
19 37 13 36 30 - 94 43 31 28
2% 3% 3% 2% 2% - 3% 3% 4% 4%
r r
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
18 36 41 78 19 2 95 70 40 33
22** 29** 38** 70* 21** 2** 89* 62* 36** 27**
23%** 31%** 41%** 75%* 22%** 2%** 95%* 66%* 39%** 29%**
2 6 8 12 4 - 16 13 6 4
10% 20% 21% 17% 19% - 18% 22% 17% 14%
3 3 6 10 2 * 12 9 6 3
12% 9% 15% 15% 8% 6% 13% 15% 17% 10%
2 4 4 9 - * 10 8 3 1
11% 12% 9% 13% - 6% 11% 13% 8% 3%
1 4 4 9 * - 9 8 2 1
4% 14% 11% 13% 2% - 11% 12% 7% 3%
- * 6 2 5 - 5 4 6 6
- 1% 15% 3% 26% - 6% 6% 16% 21%
- - 5 5 - - 5 5 3 3
- - 13% 7% - - 5% 8% 7% 10%
- 5 - 5 - - 5 5 3 3
- 16% - 7% - - 5% 8% 7% 10%
- 3 1 3 - * 1 1 * 3
- 10% 2% 5% - 6% 1% 2% 1% 10%
- 2 - 2 - - * * - 2
- 8% - 4% - - * 1% - 8%
2 6 7 12 3 - 15 14 10 8
10% 20% 18% 18% 16% - 17% 22% 27% 29%
- - - - - - - - - -
- - - - - - - - - -
14 4 13 20 9 2 31 16 9 5
63% 15% 33% 28% 45% 94% 35% 26% 24% 19%
r
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
236 436 649 39 707 - 88 87 92 140

20% 21% 24% 8% 27% - 22% 24% 17% 18%
zd zf
706 1103 1653 193 1878 - 193 180 321 476

60% 54% 60% 40% 73% - 49% 49% 60% 60%
zb zd zf gh gh
199 296 303 199 - 505 80 75 96 125

17% 15% 11% 41% - 100% 20% 20% 18% 16%
zc ze zk zk
37 169 122 48 - - 34 26 21 37
3% 8% 4% 10% - - 9% 7% 4% 5%
za zc ik
2 31 28 2 - - * 1 3 10
* 2% 1% * - - * * 1% 1%
a
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
970 1380 2022 403 1896 568 249 221 366 558
905 1399 1955 391 1878 505 273 255 416 600
38% 59% 82% 16% 79% 21% 11% 11% 17% 25%
245 353 498 121 434 191 79 58 101 163

27% 25% 25% 31% 23% 38% 29% 23% 24% 27%
ze
139 126 211 59 202 70 24 45 65 72

15% 9% 11% 15% 11% 14% 9% 18% 16% 12%
zb zg z
97 125 190 40 174 58 25 36 42 57

11% 9% 10% 10% 9% 11% 9% 14% 10% 9%
81 73 130 20 118 36 31 15 33 43
9% 5% 7% 5% 6% 7% 11% 6% 8% 7%
zb z
85 45 111 18 99 31 13 27 27 31
9% 3% 6% 4% 5% 6% 5% 11% 6% 5%
zb zj
54 53 88 18 85 23 22 10 28 22
6% 4% 5% 5% 5% 4% 8% 4% 7% 4%
57 47 88 15 90 15 7 9 34 27
6% 3% 4% 4% 5% 3% 2% 4% 8% 4%
zb zg
62 41 84 17 84 20 13 19 23 25
7% 3% 4% 4% 4% 4% 5% 7% 5% 4%
zb
40 42 69 17 59 27 18 11 20 13
4% 3% 4% 4% 3% 5% 6% 4% 5% 2%
j
40 32 57 10 58 15 12 14 19 9
4% 2% 3% 3% 3% 3% 4% 6% 5% 1%
zb j j
26 23 41 8 36 13 5 10 12 6
3% 2% 2% 2% 2% 3% 2% 4% 3% 1%
25 19 40 5 34 11 7 9 12 7
3% 1% 2% 1% 2% 2% 3% 3% 3% 1%
20 20 32 9 33 7 5 6 10 7
2% 1% 2% 2% 2% 1% 2% 2% 2% 1%
14 18 27 6 26 7 11 4 5 6
2% 1% 1% 2% 1% 1% 4% 1% 1% 1%
zj
15 5 13 7 14 6 3 5 9 1
2% * 1% 2% 1% 1% 1% 2% 2% *
zb j j
140 313 404 59 401 70 51 50 83 105
15% 22% 21% 15% 21% 14% 19% 20% 20% 17%
za zf
166 360 438 98 425 121 45 55 82 138

18% 26% 22% 25% 23% 24% 16% 22% 20% 23%
za
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
970 1380 2022 403 1896 568 249 221 366 558
905 1399 1955 391 1878 505 273 255 416 600
38% 59% 82% 16% 79% 21% 11% 11% 17% 25%
118 158 240 39 211 71 32 30 43 97
13% 11% 12% 10% 11% 14% 12% 12% 10% 16%
z
67 114 157 31 143 45 35 13 39 47

7% 8% 8% 8% 8% 9% 13% 5% 9% 8%
zh
70 58 101 28 89 41 15 21 27 41
8% 4% 5% 7% 5% 8% 5% 8% 6% 7%
zb ze
64 44 93 15 82 26 17 13 30 20
7% 3% 5% 4% 4% 5% 6% 5% 7% 3%
zb j
36 58 80 15 69 26 8 19 13 28
4% 4% 4% 4% 4% 5% 3% 8% 3% 5%
z
43 32 67 11 49 28 20 4 9 14
5% 2% 3% 3% 3% 6% 7% 1% 2% 2%
zb ze zhijk
33 33 53 12 45 20 5 20 10 21
4% 2% 3% 3% 2% 4% 2% 8% 2% 3%
zgik
26 34 53 7 46 14 8 3 13 14
3% 2% 3% 2% 2% 3% 3% 1% 3% 2%
38 18 49 8 45 11 12 11 13 14
4% 1% 2% 2% 2% 2% 4% 4% 3% 2%
zb
16 20 29 7 24 12 4 8 6 8
2% 1% 1% 2% 1% 2% 2% 3% 1% 1%
8 24 31 1 27 5 5 4 2 4
1% 2% 2% * 1% 1% 2% 1% * 1%
13 11 24 2 21 6 1 2 13 2
1% 1% 1% 1% 1% 1% * 1% 3% *
zj
11 10 15 6 12 9 3 5 3 5
1% 1% 1% 2% 1% 2% 1% 2% 1% 1%
6 15 16 4 17 4 * 2 2 1
1% 1% 1% 1% 1% 1% * 1% 1% *
2 9 11 * 10 2 3 1 * 2
* 1% 1% * 1% * 1% * * *
4 8 9 * 11 * * * 3 1
* 1% * * 1% * * * 1% *
9 3 11 * 10 2 3 3 1 3
1% * 1% * 1% * 1% 1% * 1%
4 5 8 2 8 2 - - 2 5
* * * 1% * * - - * 1%
3 6 8 1 8 1 * 1 - 3
* * * * * * * * - 1%
7 1 5 - 8 - - * 2 1
1% * * - * - - * 1% *
b
35 36 53 21 46 28 5 6 12 27
4% 3% 3% 5% 2% 6% 2% 2% 3% 4%
ze
358 743 922 195 921 216 144 103 195 291
40% 53% 47% 50% 49% 43% 53% 41% 47% 48%
za k k k
114 170 234 63 241 68 18 31 48 68
13% 12% 12% 16% 13% 13% 7% 12% 12% 11%

Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
458 1027 1179 294 1072 268 232 195 228 306
39% 50% 43% 61% 41% 53% 59% 53% 43% 39%
za zc ze zijk zijk
410 526 882 71 871 91 79 92 171 267

35% 26% 32% 15% 34% 18% 20% 25% 32% 34%
zb zd zf g zgh
302 420 633 109 591 140 84 77 128 202

26% 21% 23% 23% 23% 28% 21% 21% 24% 26%
zb z
11 62 61 6 51 6 2 4 5 13
1% 3% 2% 1% 2% 1% * 1% 1% 2%
a
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
468 932 1105 285 987 293 206 154 207 269
458 1027 1179 294 1072 268 232 195* 228 306
30% 67% 77% 19% 70% 17% 15% 13%* 15% 20%
291 673 770 173 655 167 150 127 146 198
64% 66% 65% 59% 61% 62% 65% 65% 64% 65%
29 50 56 25 60 18 14 25 10 11
6% 5% 5% 8% 6% 7% 6% 13% 4% 4%
zijk
7 28 29 3 25 10 9 1 7 3
1% 3% 2% 1% 2% 4% 4% 1% 3% 1%
1 11 10 2 5 7 4 - 2 1
* 1% 1% 1% * 2% 2% - 1% *
ze
1 13 11 4 8 7 5 2 3 2
* 1% 1% 1% 1% 2% 2% 1% 1% 1%
1 - 1 - * 1 - - 1 -
* - * - * * - - * -
55 66 94 33 87 36 24 20 20 22
12% 6% 8% 11% 8% 14% 10% 10% 9% 7%
zb ze
3 34 25 12 31 6 6 6 8 4
1% 3% 2% 4% 3% 2% 3% 3% 3% 1%
za
6 21 19 9 15 11 11 5 3 2
1% 2% 2% 3% 1% 4% 5% 2% 1% 1%
ze zj
11 24 25 8 20 6 5 7 8 8
2% 2% 2% 3% 2% 2% 2% 4% 4% 3%
8 16 20 4 20 4 4 6 7 1
2% 2% 2% 1% 2% 1% 2% 3% 3% *
10 14 19 4 18 2 10 5 1 6
2% 1% 2% 1% 2% 1% 4% 3% * 2%
z
6 30 34 2 32 1 1 4 4 9
1% 3% 3% 1% 3% * * 2% 2% 3%
9 4 10 4 10 4 - 3 7 3
2% * 1% 1% 1% 1% - 2% 3% 1%
b z
30 69 89 13 93 6 3 8 18 39
6% 7% 8% 4% 9% 2% 1% 4% 8% 13%
zf g zgh
10 13 24 4 20 6 2 4 2 5
2% 1% 2% 1% 2% 2% 1% 2% 1% 2%
19 25 34 12 39 7 4 3 8 12
4% 2% 3% 4% 4% 3% 2% 1% 3% 4%
8 31 29 8 31 6 3 3 5 5
2% 3% 2% 3% 3% 2% 1% 2% 2% 2%
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
698 1335 1715 322 1587 314 246 236 349 508
59% 66% 62% 67% 61% 62% 62% 64% 66% 65%
za
150 277 361 68 348 75 56 58 83 83

13% 14% 13% 14% 13% 15% 14% 16% 16% 11%
266 288 518 55 495 78 73 56 70 145

23% 14% 19% 12% 19% 15% 18% 15% 13% 18%
zb zd z
18 26 35 12 33 13 5 6 9 15
1% 1% 1% 3% 1% 3% 1% 2% 2% 2%
16 32 39 10 37 12 2 5 6 16
1% 2% 1% 2% 1% 2% 1% 1% 1% 2%
1114 1900 2594 445 2430 466 375 350 502 737
94% 93% 94% 93% 94% 92% 95% 95% 95% 94%
z z
31 58 73 20 70 23 5 11 14 30
3% 3% 3% 4% 3% 5% 1% 3% 3% 4%
9 10 16 4 19 1 - 1 9 4
1% * 1% 1% 1% * - * 2% 1%
z
6 14 10 1 11 1 4 1 - 4
* 1% * * * * 1% * - 1%
21 51 60 8 55 13 12 6 6 12
2% 3% 2% 2% 2% 3% 3% 2% 1% 1%
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
42 48 82 17 72 26 3 8 7 25
31** 58** 73* 20** 70* 23** 5** 11** 14** 30**
33%** 62%** 78%* 22%** 75%* 25%** 5%** 12%** 15%** 33%**
3 13 16 - 13 3 - 2 2 6
10% 23% 22% - 19% 12% - 20% 15% 19%
6 6 8 4 8 4 - * - 7
18% 10% 11% 19% 12% 16% - 2% - 24%
2 7 10 - 6 3 - 2 - 4
6% 13% 13% - 9% 12% - 20% - 12%
3 6 8 1 7 3 - 4 2 1
10% 11% 12% 4% 10% 12% - 33% 15% 4%
2 5 8 - 7 - - - 2 3
7% 9% 10% - 10% - - - 11% 9%
* 5 5 - 5 - - - 2 2
1% 8% 7% - 7% - - - 15% 8%
- 5 2 3 5 - - - - 5
- 8% 3% 13% 7% - - - - 15%
1 2 1 2 3 1 - - 2 1
4% 4% 2% 11% 4% 3% - - 15% 2%
- 2 * 2 2 - - - 2 -
- 4% * 11% 4% - - - 15% -
8 7 12 3 14 1 - 1 2 2
25% 12% 17% 17% 20% 6% - 8% 15% 7%
- - - - - - - - - -
- - - - - - - - - -
9 19 24 7 19 13 5 4 6 7
30% 33% 33% 37% 27% 55% 100% 40% 45% 21%
Remain
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
60 340 228 61 1 31 124 542

19% 22% 20% 23% 3% 16% 26% 21%
202 930 609 129 11 128 285 1448

65% 61% 53% 48% 53% 65% 59% 55%
zgh zmn
38 174 213 55 8 21 40 435

12% 11% 18% 20% 38% 11% 8% 17%
zl l zq
9 60 99 23 - 15 26 164
3% 4% 9% 9% - 8% 5% 6%
zl l
2 16 7 1 1 * 4 31
1% 1% 1% * 5% * 1% 1%
Remain
(k) (l) (m) (n) (o) (p) (q) (r)
398 1124 854 166 14 150 274 2015
240 1103 822 184* 18** 149* 326 1883
10% 46% 34% 8%* 1%** 6%* 14% 79%
71 271 226 43 3 33 62 525

30% 25% 27% 24% 17% 22% 19% 28%
zq
31 126 88 18 * 16 52 202
13% 11% 11% 10% 1% 11% 16% 11%
27 106 73 22 4 11 31 186
11% 10% 9% 12% 21% 8% 9% 10%
17 79 42 6 * 21 29 104
7% 7% 5% 4% 1% 14% 9% 6%
zr
17 75 33 7 - 6 32 91
7% 7% 4% 4% - 4% 10% 5%
zr
14 64 24 3 3 5 20 80
6% 6% 3% 1% 17% 3% 6% 4%
m
11 53 27 16 - 7 23 75
5% 5% 3% 9% - 5% 7% 4%
m
6 49 31 7 - 1 26 76
3% 4% 4% 4% - 1% 8% 4%
zpr
9 44 26 5 - 13 15 59
4% 4% 3% 3% - 9% 4% 3%
zr
9 35 20 5 3 9 10 50
4% 3% 2% 3% 15% 6% 3% 3%
9 20 18 3 3 2 8 37
4% 2% 2% 1% 16% 1% 2% 2%
j
2 15 10 6 - 4 1 39
1% 1% 1% 3% - 3% * 2%
4 18 16 1 - 1 8 30
2% 2% 2% 1% - 1% 3% 2%
5 17 12 1 - 3 4 27
2% 2% 1% 1% - 2% 1% 1%
1 12 5 3 - 3 3 14
* 1% 1% 2% - 2% 1% 1%
37 203 167 50 8 27 55 378

15% 18% 20% 27% 44% 18% 17% 20%
44 240 229 33 * 27 58 459

18% 22% 28% 18% 2% 18% 18% 24%
zl z

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
398 1124 854 166 14 150 274 2015
240 1103 822 184* 18** 149* 326 1883
10% 46% 34% 8%* 1%** 6%* 14% 79%
45 127 93 26 - 22 46 213
19% 11% 11% 14% - 15% 14% 11%
zi
24 94 60 5 3 11 17 157
10% 9% 7% 3% 14% 7% 5% 8%
10 66 35 16 3 10 16 102
4% 6% 4% 9% 14% 7% 5% 5%
12 68 23 7 * 8 17 83
5% 6% 3% 4% 2% 5% 5% 4%
zm
13 55 18 7 3 1 13 78
5% 5% 2% 4% 14% 1% 4% 4%
m
1 31 29 10 - 4 12 61
* 3% 4% 6% - 3% 4% 3%
5 38 15 9 - 8 7 51
2% 3% 2% 5% - 5% 2% 3%
7 19 27 6 - 4 6 51
3% 2% 3% 4% - 3% 2% 3%
5 32 18 5 - 4 11 41
2% 3% 2% 3% - 3% 3% 2%
8 17 13 3 - * 7 29
3% 2% 2% 2% - * 2% 2%
7 17 10 1 - 4 5 22
3% 2% 1% * - 3% 2% 1%
zij
2 10 8 1 - * 1 23
1% 1% 1% 1% - * * 1%
1 7 5 8 - 2 2 17
1% 1% 1% 4% - 1% 1% 1%
zlm
2 9 10 1 - 4 - 17
1% 1% 1% * - 3% - 1%
q
2 6 4 1 - - 2 10
1% 1% 1% * - - 1% 1%
6 10 1 1 - 3 1 7
3% 1% * * - 2% * *
zj
* 5 * 3 - 3 3 6
* * * 1% - 2% 1% *
m
2 9 1 - - 2 2 6
1% 1% * - - 1% 1% *
2 5 1 1 - * 2 6
1% * * * - * 1% *
4 5 3 * - * - 8
2% * * * - * - *
zj
14 33 19 11 - * 8 66
6% 3% 2% 6% - * 2% 3%
z
87 508 427 85 9 62 162 904
36% 46% 52% 46% 48% 41% 50% 48%
z
30 135 114 18 4 14 36 251
12% 12% 14% 10% 21% 9% 11% 13%

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
108 568 678 157 12 76 180 1263
34% 37% 59% 59% 60% 39% 37% 48%
zl zl zq
128 532 223 54 4 68 163 729

41% 35% 19% 20% 20% 35% 34% 28%
zghi zmn
70 396 224 51 4 43 129 571

22% 26% 19% 19% 20% 22% 27% 22%
zm
6 23 33 6 - 9 8 57
2% 2% 3% 2% - 5% 2% 2%

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
163 537 645 120 10 81 141 1210
108* 568 678 157* 12** 76* 180* 1263
7%* 37% 44% 10%* 1%** 5%* 12%* 82%
72 351 474 91 8 51 132 799
67% 62% 70% 58% 66% 68% 73% 63%
zl
1 31 30 10 - 6 10 65
1% 5% 4% 6% - 8% 6% 5%
4 14 19 * * - 6 29
4% 2% 3% * 3% - 3% 2%
* 4 8 - - 1 * 11
* 1% 1% - - 1% * 1%
- 1 8 5 - - - 14
- * 1% 3% - - - 1%
l
* - 1 - - - - 1
* - * - - - - *
6 54 54 14 - 4 12 113
6% 9% 8% 9% - 6% 7% 9%
1 5 23 7 - - * 37
1% 1% 3% 5% - - * 3%
l l
1 1 7 17 - - 1 27
1% * 1% 11% - - * 2%
zlm
1 13 9 7 - 1 - 34
1% 2% 1% 4% - 2% - 3%
2 9 10 - 3 * 1 19
2% 2% 1% - 22% 1% 1% 2%
1 10 9 5 - 3 3 18
1% 2% 1% 3% - 4% 2% 1%
2 10 17 3 - 1 3 31
2% 2% 3% 2% - 1% 2% 2%
* 3 6 - - - - 14
* * 1% - - - - 1%
5 55 33 11 1 7 13 82
5% 10% 5% 7% 8% 9% 7% 6%
zm
4 14 12 1 - 1 6 21
4% 3% 2% 1% - 1% 3% 2%
6 28 8 7 * 3 1 42
6% 5% 1% 4% 4% 4% * 3%
zm
2 16 14 2 - - 3 36
2% 3% 2% 1% - - 2% 3%

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
181 937 744 199 5 105 311 1657
58% 62% 64% 74% 27% 54% 65% 63%
zlm
46 171 176 24 7 25 41 367

15% 11% 15% 9% 37% 13% 9% 14%
l q
61 298 181 32 4 53 96 423
20% 20% 16% 12% 19% 27% 20% 16%
i zn zr
9 27 17 1 - 3 7 37
3% 2% 1% * - 1% 2% 1%
7 27 9 7 - - 9 39
2% 2% 1% 3% - - 2% 1%
289 1406 1101 255 16 182 448 2447

92% 93% 95% 95% 83% 93% 93% 93%
z
15 52 25 8 - 3 16 73
5% 3% 2% 3% - 1% 3% 3%
zg
- 9 6 * - 1 * 20
- 1% 1% * - 1% * 1%
* 11 7 3 - 1 * 19
* 1% 1% 1% - * * 1%
8 40 19 3 3 9 15 61
3% 3% 2% 1% 17% 5% 3% 2%

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
31 59 22 7 - 4 12 81
15** 52** 25** 8** -** 3** 16** 73*
16%** 56%** 27%** 9%** -** 3%** 17%** 78%*
3 13 - * - 2 3 11
19% 26% - 2% - 82% 16% 15%
3 8 3 - - - 6 6
22% 16% 13% - - - 36% 8%
3 6 1 - - - - 10
23% 11% 6% - - - - 13%
1 4 4 1 - 2 * 7
9% 8% 14% 12% - 82% 2% 9%
- 4 2 2 - - 2 5
- 7% 9% 20% - - 13% 8%
* 5 - * - 2 2 1
2% 9% - 2% - 82% 13% 1%
- - 2 3 - - - 5
- - 8% 32% - - - 6%
1 3 * - - - 2 1
4% 5% * - - - 13% 2%
- 2 - - - - 2 -
- 5% - - - - 15% -
6 7 5 - - * - 15
37% 14% 21% - - 18% - 21%
- - - - - - - -
- - - - - - - -
3 18 9 3 - - 3 27
17% 35% 35% 35% - - 18% 37%
Covid-19 Pandemic Proportions/Means: Columns
H1. Overall, how important has digital technology been to the current operation of your business in
Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
Essential 1337 674 433 114 52
40% 37% 41% 51% 50%
aikop zab zab
Very important 536 282 170 43 19

16% 15% 16% 19% 19%
j
Important 733 388 266 39 18

22% 21% 25% 17% 18%
cfj cf
Not important 392 242 119 18 8

12% 13% 11% 8% 8%
cehj zcdef
Not at all important 314 228 67 10 6
9% 12% 6% 5% 6%
bcfhj zbcdf f
Important (NET) 2606 1344 869 196 89

78% 73% 82% 87% 87%
agiko za zab za
Not important (NET) 706 471 186 28 14

21% 26% 17% 12% 13%
bcdef zbcde ef
hj f
Don't know 33 17 11 1 -
1% 1% 1% * -
H5. Has your organisation applied for any COVID-19 support schemes from the UK or Scottish Gov
Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 3346 1497 769 513 255
Weighted base 3346 1833 1066 225 103
100% 55% 32% 7% 3%
Yes, and all have been successful 507 249 198 33 18
15% 14% 19% 15% 18%
fi zaf f
Yes, and some have been successful 183 92 65 19 4
5% 5% 6% 8% 4%
hi za
Yes, but I wasn't successful with any 106 52 35 11 5

3% 3% 3% 5% 5%
q z
No, haven't applied for any 2352 1387 687 150 68
70% 76% 64% 67% 66%
bfhn zbcde
f
Yes (NET) 796 393 298 63 27
24% 21% 28% 28% 26%
afhi zaf af f
Don't know 197 53 81 12 8

6% 3% 8% 6% 8%
agij a a a
I4. Which of the following statements best applies to your outlook for the business over the next 12
Base: All businesses in the private sector
Size of business
Total 1-4 5-9 10-19 20-49

(z) (a) (b) (c) (d)
Unweighted base 3036 1414 694 462 216
Weighted base 3078 1732 967 199 87
100% 56% 31% 6% 3%
Grow substantially - over 20% per year in
terms of turnover 462 253 144 37 12
15% 15% 15% 19% 14%
fi zf
Grow moderately - below 20% per year in

terms of turnover 1057 510 379 85 42
34% 29% 39% 43% 48%
a za za za
Remain about the same 1157 721 331 64 23

38% 42% 34% 32% 26%
cdfhm zbcde
p f
Become smaller 173 113 51 5 4
6% 7% 5% 2% 4%
c c
Contract significantly or close down 95 80 13 * 2
3% 5% 1% * 2%
bci zbc c
Don't know 134 55 49 8 5
4% 3% 5% 4% 5%
agij
ions/Means: Columns Tested (5% risk level) - z/a/b/c/d/e/f - z/g/h - z/i/j/k/l/m/n/o/p/q
formulae used. * small base; ** very small base (under 30) ineligible for sig testing
on of your business in responding to the COVID-19 pandemic?
Number of

50-99 100+ Single Multiple ure es c tion Work nts
(e) (f) (g) (h) (i) (j) (k) (l) (m)
98 158 2796 550 512 912 255 162 334
31* 34* 2994 352 353 1004 395 124* 272
1%* 1%* 89% 11% 11% 30% 12% 4%* 8%
19 18 1177 160 68 625 85 61 101
61% 54% 39% 45% 19% 62% 21% 49% 37%
zab zab ziklm iknop ik
nopq
4 9 460 76 51 133 83 26 48
14% 25% 15% 22% 14% 13% 21% 21% 18%
zab zg j
5 5 654 79 123 135 93 21 68

15% 13% 22% 22% 35% 13% 24% 17% 25%
zjklm j j
opq
1 2 376 16 51 66 73 8 25
3% 6% 13% 5% 15% 7% 18% 6% 9%
zh zjl zjlm
1 * 302 12 59 37 61 9 27
4% 1% 10% 4% 17% 4% 15% 7% 10%
zh zjlnpq zj j
28 32 2292 315 241 893 261 107 218

90% 92% 77% 89% 68% 89% 66% 87% 80%
za zab zg zikmn iko iko
opq
2 2 678 29 110 102 133 16 53
8% 7% 23% 8% 31% 10% 34% 13% 19%
zh zjlmn zjlmn j
pq pq
1 1 25 9 2 8 1 - 1
2% 2% 1% 2% 1% 1% * - 1%
d d zg
he UK or Scottish Governments such as business grants and loan schemes to enhance its digital capability?
Number of

(e) (f) (g) (h) (i) (j) (k) (l) (m)
98 158 2796 550 512 912 255 162 334
31* 34* 2994 352 353 1004 395 124* 272
1%* 1%* 89% 11% 11% 30% 12% 4%* 8%
4 2 467 41 39 150 64 14 56
12% 7% 16% 12% 11% 15% 16% 12% 21%
io
1 1 175 8 11 56 22 13 21
4% 4% 6% 2% 3% 6% 6% 10% 8%
h ip
2 * 97 9 7 48 15 * 9
5% 1% 3% 2% 2% 5% 4% * 3%
ziq
20 20 2135 218 293 719 275 81 170
65% 58% 71% 62% 83% 72% 70% 66% 63%
zh zjklm n
nopq
7 4 739 58 57 254 101 27 86
21% 13% 25% 16% 16% 25% 26% 22% 32%
zh i i zio
5 10 121 76 3 31 19 15 15
14% 30% 4% 22% 1% 3% 5% 12% 6%
zabc zabcde zg i i zijk i
iness over the next 12 months: You expect the business to...?
Number of

(e) (f) (g) (h) (i) (j) (k) (l) (m)
89 129 2560 476 500 828 251 87 313
28* 30* 2775 303 346 941 393 70* 245
1%* 1%* 90% 10% 11% 31% 13% 2%* 8%
6 2 415 47 17 148 43 11 66
20% 7% 15% 15% 5% 16% 11% 16% 27%
f i i i zijkn
o
13 15 941 116 118 338 148 29 71

47% 50% 34% 38% 34% 36% 38% 41% 29%
za za
8 8 1072 85 183 356 150 20 64

27% 26% 39% 28% 53% 38% 38% 28% 26%
zh zjklm mp
nopq
* 1 160 13 17 43 22 2 23
2% 2% 6% 4% 5% 5% 6% 3% 9%
1 - 88 7 4 31 20 3 8
2% - 3% 2% 1% 3% 5% 4% 3%
c i
* 4 98 35 7 25 10 6 14
2% 15% 4% 12% 2% 3% 3% 8% 6%
zabcde zg i
Sector Area Location
Transpo
r t/ Souther
Commu Wholes Rest of Highlan n Central
Manufac nic al e/ Other Scotlan ds and Scotlan Scotlan Glasgo Highlan
t uring ations retail services d Islands d area d w d
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
293 221 439 218 1586 1150 610 160 161 1150
177 310 437 276 2717 415 214 282 285 415
5% 9% 13% 8% 81% 12% 6% 8% 9% 12%
61 83 145 109 1143 133 62 112 143 133
35% 27% 33% 40% 42% 32% 29% 40% 50% 32%
ik ik iko zbc zfgj
25 47 77 46 427 74 36 48 54 74
14% 15% 18% 17% 16% 18% 17% 17% 19% 18%
51 67 109 66 565 113 55 70 45 113

29% 22% 25% 24% 21% 27% 26% 25% 16% 27%
zjl j j j za za zehik
22 62 55 31 314 45 33 24 22 45
12% 20% 13% 11% 12% 11% 15% 8% 8% 11%
j zjlm j zab
15 45 40 22 241 47 26 24 16 47
9% 14% 9% 8% 9% 11% 12% 9% 6% 11%
j zj j j z za ze
137 197 332 221 2135 320 152 230 242 320
78% 64% 76% 80% 79% 77% 71% 81% 85% 77%
iko iko iko c c zfhi
37 107 95 52 555 92 59 48 38 92
21% 34% 22% 19% 20% 22% 28% 17% 13% 22%
j zjlmn j j zab e
pq
2 6 10 3 27 3 3 4 5 3
1% 2% 2% 1% 1% 1% 1% 2% 2% 1%
nce its digital capability?
Transpo
r t/ Souther
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
293 221 439 218 1586 1150 610 160 161 1150
177 310 437 276 2717 415 214 282 285 415
5% 9% 13% 8% 81% 12% 6% 8% 9% 12%
35 33 71 45 413 60 34 49 48 60
20% 11% 16% 16% 15% 14% 16% 17% 17% 14%
io i
9 17 18 17 156 18 10 12 23 18
5% 5% 4% 6% 6% 4% 4% 4% 8% 4%
6 9 10 1 87 13 6 20 12 13
3% 3% 2% * 3% 3% 3% 7% 4% 3%
q zhjk
111 231 288 184 1886 309 157 178 187 309
63% 75% 66% 67% 69% 75% 73% 63% 66% 75%
mn za zdek
51 59 99 63 657 90 50 81 82 90
29% 19% 23% 23% 24% 22% 23% 29% 29% 22%
i i i i
15 20 50 29 175 15 7 23 16 15
9% 6% 11% 11% 6% 4% 3% 8% 6% 4%
ij i zijk zij bc f
Transpo
r t/ Souther
(n) (o) (p) (q) (a) (b) (c) (d) (e) (f)
285 206 423 143 1448 1023 565 150 134 1023
173 293 424 192* 2505 375 197 266 240 375
6% 10% 14% 6%* 81% 12% 6% 9% 8% 12%
24 32 82 38 406 36 20 40 54 36
14% 11% 19% 20% 16% 10% 10% 15% 22% 10%
i i iko i zbc zfjk
64 81 149 60 865 121 71 100 74 121

37% 27% 35% 31% 35% 32% 36% 38% 31% 32%
68 125 126 65 901 169 87 97 74 169

39% 43% 30% 34% 36% 45% 44% 37% 31% 45%
m mp za za zehk
6 16 28 16 141 24 8 11 8 24
3% 5% 7% 9% 6% 6% 4% 4% 3% 6%
4 15 7 4 82 9 4 7 13 9
2% 5% 2% 2% 3% 3% 2% 3% 5% 3%
i
8 23 33 8 110 16 7 10 18 16
5% 8% 8% 4% 4% 4% 4% 4% 8% 4%
zijk zijk ij
Internet
Location Organisation type connection
Mid- North-
Scotlan East South of West of
d and Scotlan Scotlan Scotlan
Lothians Fife d d d Private Charity Yes No
(g) (h) (i) (j) (k) (l) (m) (n) (o)
199 279 324 860 213 3036 274 3271 75
321 502 499 655 388 3078 238 3246 100*
10% 15% 15% 20% 12% 92% 7% 97% 3%*
118 200 202 255 175 1163 160 1328 9
37% 40% 40% 39% 45% 38% 67% 41% 9%
f f f f zl zo
60 72 71 94 63 495 36 532 4
19% 14% 14% 14% 16% 16% 15% 16% 4%
zo
69 103 103 156 74 699 26 713 19

22% 20% 21% 24% 19% 23% 11% 22% 19%
zm
46 53 70 86 47 380 12 373 19
14% 11% 14% 13% 12% 12% 5% 11% 19%
zm
26 68 48 58 27 308 5 271 44
8% 13% 10% 9% 7% 10% 2% 8% 44%
zek zm zn
247 375 376 504 312 2357 221 2573 33

77% 75% 75% 77% 81% 77% 93% 79% 33%
zl zo
72 121 118 144 74 688 17 644 63

22% 24% 24% 22% 19% 22% 7% 20% 63%
e e e zm zn
2 6 5 6 2 33 * 29 4
1% 1% 1% 1% * 1% * 1% 4%
zn
Internet
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n) (o)
199 279 324 860 213 3036 274 3271 75
321 502 499 655 388 3078 238 3246 100*
10% 15% 15% 20% 12% 92% 7% 97% 3%*
42 91 49 102 66 470 35 500 7
13% 18% 10% 16% 17% 15% 15% 15% 7%
i i i
14 25 24 37 30 158 25 180 3
4% 5% 5% 6% 8% 5% 10% 6% 3%
zl
14 7 22 15 5 98 6 103 3
4% 1% 4% 2% 1% 3% 2% 3% 3%
228 351 382 460 258 2182 151 2271 82

71% 70% 76% 70% 67% 71% 63% 70% 82%
zdek
69 124 95 155 100 725 66 783 13
22% 25% 19% 24% 26% 24% 28% 24% 13%
23 27 23 40 29 171 22 192 5
7% 5% 5% 6% 8% 6% 9% 6% 5%
f
Internet
Mid- North-
(g) (h) (i) (j) (k) (l) (m) (n) (o)
177 256 311 790 195 3036 - 2970 66
290 470 485 595 357 3078 -** 2986 92*
9% 15% 16% 19% 12% 100% -** 97% 3%*
50 87 68 82 44 462 - 452 10
17% 19% 14% 14% 12% 15% - 15% 11%
f f f
93 156 155 194 164 1057 - 1047 10

32% 33% 32% 33% 46% 34% - 35% 11%
zefghij zo
109 157 197 258 95 1157 - 1117 40

38% 33% 41% 43% 27% 38% - 37% 44%
k k zehk
15 25 44 28 19 173 - 155 18
5% 5% 9% 5% 5% 6% - 5% 20%
zej zn
11 17 8 14 17 95 - 91 4
4% 4% 2% 2% 5% 3% - 3% 5%
12 28 13 18 19 134 - 124 10
4% 6% 3% 3% 5% 4% - 4% 11%
zn
Use of digital technologies Number of technologi
Busines
s functio
n,
manage
Mobile m ent or
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
2496 2468 2698 2382 1410 689 1988 516 60 555
2546 2412 2782 2406 1329 665 1898 457 62* 569
76% 72% 83% 72% 40% 20% 57% 14% 2%* 17%
1196 1086 1187 1109 660 379 1035 237 3 64
47% 45% 43% 46% 50% 57% 55% 52% 4% 11%
zbc zc z zc zbcd zabc zabc zbcd
de de
421 407 452 416 271 130 333 106 2 64
17% 17% 16% 17% 20% 20% 18% 23% 4% 11%
z zabc z z zabcd
dg g
511 523 615 502 262 103 339 88 13 160
20% 22% 22% 21% 20% 15% 18% 19% 21% 28%
fg afg aefg fg f zlm
236 227 284 221 80 32 103 15 11 146

9% 9% 10% 9% 6% 5% 5% 3% 18% 26%
efgh efgh defgh efgh h lm zklm
160 157 222 140 46 16 76 11 29 124
6% 6% 8% 6% 3% 2% 4% 2% 47% 22%
efgh efgh abdef efgh zjkl zklm
gh m
2129 2015 2255 2027 1193 612 1706 431 18 289
84% 84% 81% 84% 90% 92% 90% 94% 29% 51%
zc zc z zc zabc zabc zabc zabc i
d d d deg
396 384 506 361 126 48 180 25 41 270
16% 16% 18% 15% 9% 7% 9% 6% 66% 47%
efgh efgh abde efgh h h zklm zklm
fgh
21 13 21 18 10 5 12 - 4 11
1% 1% 1% 1% 1% 1% 1% - 6% 2%
b zklm l
Busines
s functio
n,
manage
Mobile m ent or
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
2496 2468 2698 2382 1410 689 1988 516 60 555
2546 2412 2782 2406 1329 665 1898 457 62* 569
76% 72% 83% 72% 40% 20% 57% 14% 2%* 17%
411 411 428 397 236 130 287 78 4 68
16% 17% 15% 17% 18% 20% 15% 17% 7% 12%
zcg z zcg zacg
154 155 166 153 97 46 120 53 1 17
6% 6% 6% 6% 7% 7% 6% 12% 1% 3%
z z z zabcd
efg
95 84 88 85 46 21 75 21 1 9
4% 3% 3% 4% 3% 3% 4% 5% 2% 2%
z zc
1726 1612 1976 1649 865 427 1322 280 54 431
68% 67% 71% 69% 65% 64% 70% 61% 86% 76%
h h abde efh befh lm zlm
fh
659 650 682 636 380 198 481 152 7 94
26% 27% 25% 26% 29% 30% 25% 33% 10% 16%
z zc zc zacg zcg zabc
deg
161 150 123 121 84 40 95 25 2 44
6% 6% 4% 5% 6% 6% 5% 5% 3% 8%
cdg cdg c
Busines
s functio
n,
manage
Mobile m ent or
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
2227 2194 2464 2162 1266 637 1725 472 56 526
2308 2169 2578 2216 1207 618 1669 424 58** 547
75% 70% 84% 72% 39% 20% 54% 14% 2%** 18%
395 390 383 383 261 162 299 99 6 39

17% 18% 15% 17% 22% 26% 18% 23% 10% 7%
zc zc zc zabc zabc zc zabc
dg deg dg
869 825 905 818 484 280 627 192 6 115

38% 38% 35% 37% 40% 45% 38% 45% 11% 21%
zc zc zc zcd zabc zc zabc
deg deg
757 693 957 780 330 119 550 90 37 284
33% 32% 37% 35% 27% 19% 33% 21% 64% 52%
efh efh abde abef fh efh zklm
fgh gh
124 109 145 118 58 23 91 20 4 37
5% 5% 6% 5% 5% 4% 5% 5% 7% 7%
m
71 56 89 57 24 14 49 6 - 32
3% 3% 3% 3% 2% 2% 3% 1% - 6%
e bdeh zkl
93 95 98 60 51 20 52 18 5 39
4% 4% 4% 3% 4% 3% 3% 4% 8% 7%
dg dg d d zlm
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
381 592 298 827 462 22 1286 821 433 383
35% 52% 63% 55% 27% 33% 40% 49% 54% 56%
ij zijk zijk zop zq zqr zqr
l
166 221 83 268 240 11 529 274 123 114
15% 19% 17% 18% 14% 16% 16% 16% 15% 17%
zij ij
254 233 72 268 424 15 714 331 152 106

23% 20% 15% 18% 25% 23% 22% 20% 19% 15%
m zn rt t t
161 59 14 89 288 11 384 131 49 37

15% 5% 3% 6% 17% 17% 12% 8% 6% 5%
zlm zn n rst t
122 35 4 55 250 8 306 111 44 45
11% 3% 1% 4% 15% 11% 9% 7% 6% 7%
lm zn n rst
801 1046 453 1363 1126 48 2529 1427 707 603

73% 92% 95% 90% 67% 72% 78% 85% 88% 88%
ij zijk zijk zop zq zqr zqr
283 94 19 144 538 19 690 242 93 82

26% 8% 4% 10% 32% 28% 21% 14% 12% 12%
zlm m zn n rst s
13 2 4 6 18 * 31 10 5 1
1% * 1% * 1% * 1% 1% 1% *
l t t
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1087 1140 504 1607 1588 67 3261 1756 883 756
1097 1142 475 1513 1682 67* 3250 1680 806 685
33% 34% 14% 45% 50% 2%* 97% 50% 24% 20%
140 210 86 281 210 14 497 274 131 104
13% 18% 18% 19% 12% 20% 15% 16% 16% 15%
zjk jk zo
42 69 54 108 67 8 179 106 55 49
4% 6% 11% 7% 4% 11% 6% 6% 7% 7%
zjkl zo o
30 49 18 66 38 1 106 46 19 17
3% 4% 4% 4% 2% 2% 3% 3% 2% 2%
j zo
819 749 299 977 1305 43 2281 1186 557 477
75% 66% 63% 65% 78% 64% 70% 71% 69% 70%
zlm zn
211 328 158 455 315 23 782 426 204 170
19% 29% 33% 30% 19% 34% 24% 25% 25% 25%
zijk zijk zo o
68 66 18 81 62 2 186 68 46 38
6% 6% 4% 5% 4% 2% 6% 4% 6% 6%
r r
Outside Outside
UK, UK,
(k) (l) (m) (n) (o) (p) (q) (r) (s) (t)
1010 986 458 1412 1486 64 2959 1675 840 712
1032 1001 440 1336 1596 66* 2989 1610 770 649
34% 33% 14% 43% 52% 2%* 97% 52% 25% 21%
103 196 118 220 229 5 444 264 149 136

10% 20% 27% 16% 14% 8% 15% 16% 19% 21%
zjk zjkl zqr zqr
372 352 211 564 457 16 1031 617 280 246

36% 35% 48% 42% 29% 24% 35% 38% 36% 38%
j j zjkl zop zq
419 342 74 424 690 21 1122 535 220 171

41% 34% 17% 32% 43% 32% 38% 33% 29% 26%
lm m zn rst st
64 55 13 60 106 4 173 85 56 41
6% 5% 3% 5% 7% 6% 6% 5% 7% 6%
r
29 23 11 21 65 9 93 45 30 17
3% 2% 3% 2% 4% 14% 3% 3% 4% 3%
zn zno t
45 34 12 47 49 11 127 64 35 38
4% 3% 3% 3% 3% 17% 4% 4% 5% 6%
zno r
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
537 735 1180 130 1191 118 136 172 236 324
45% 36% 43% 27% 46% 23% 34% 47% 44% 41%
zb zd zf g g
213 296 471 51 441 67 60 47 80 123

18% 15% 17% 11% 17% 13% 15% 13% 15% 16%
zd z
275 433 582 136 525 148 88 84 100 187

23% 21% 21% 28% 20% 29% 22% 23% 19% 24%
zc ze k
93 295 304 68 249 91 53 33 55 106

8% 14% 11% 14% 10% 18% 13% 9% 10% 13%
za ze k k
59 251 202 88 168 75 57 30 56 45
5% 12% 7% 18% 7% 15% 14% 8% 11% 6%
za zc ze zj j
1025 1465 2232 317 2158 333 283 303 416 634
87% 72% 81% 66% 83% 66% 72% 82% 78% 81%
zb zd zf g g
152 546 506 156 418 166 110 63 111 151

13% 27% 18% 33% 16% 33% 28% 17% 21% 19%
za zc ze zhjk
3 23 16 5 9 6 3 2 5 3
* 1% 1% 1% * 1% 1% 1% 1% *
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1244 1936 2762 482 2546 568 353 297 467 717
1180 2034 2754 479 2585 505 396 368 532 787
35% 61% 82% 14% 77% 15% 12% 11% 16% 24%
219 272 428 73 404 75 61 59 70 145
19% 13% 16% 15% 16% 15% 15% 16% 13% 18%
zb k
80 96 158 21 137 41 23 19 37 47
7% 5% 6% 4% 5% 8% 6% 5% 7% 6%
z
59 47 84 22 80 21 18 17 19 24
5% 2% 3% 5% 3% 4% 5% 5% 4% 3%
zb
772 1515 1927 346 1817 351 278 264 397 564
65% 74% 70% 72% 70% 69% 70% 72% 75% 72%
za
357 414 670 116 621 137 102 95 126 216
30% 20% 24% 24% 24% 27% 26% 26% 24% 27%
zb k
51 104 157 16 147 17 16 9 8 8

4% 5% 6% 3% 6% 3% 4% 2% 2% 1%
j
Not
Equippe equippe
Not well d to d to
(a) (b) (c) (d) (e) (f) (g) (h) (i) (j)
1175 1722 2494 445 2293 527 314 269 415 658
1111 1848 2524 449 2370 467 364 333 478 735
36% 60% 82% 15% 77% 15% 12% 11% 16% 24%
210 245 401 51 398 48 81 43 75 128

19% 13% 16% 11% 17% 10% 22% 13% 16% 17%
zb z zf zh
436 577 895 134 872 126 84 94 144 308

39% 31% 35% 30% 37% 27% 23% 28% 30% 42%
zb z zf zghi
338 775 917 205 837 213 115 145 206 247
30% 42% 36% 46% 35% 46% 32% 44% 43% 34%
za zc ze gjk gjk
58 113 144 22 128 32 31 22 34 36

5% 6% 6% 5% 5% 7% 9% 7% 7% 5%
29 66 68 21 62 23 25 20 11 8
3% 4% 3% 5% 3% 5% 7% 6% 2% 1%
e zijk zjk
41 72 98 16 74 25 28 9 9 9
4% 4% 4% 4% 3% 5% 8% 3% 2% 1%
zhijk
nover plans operating
Remain
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
152 642 395 83 2 91 205 1030
49% 42% 34% 31% 8% 47% 43% 39%
zg mn
61 284 161 38 4 31 107 394

20% 19% 14% 14% 20% 16% 22% 15%
zm zr
49 340 271 59 8 36 92 590

16% 22% 23% 22% 38% 18% 19% 23%
21 152 171 41 * 26 47 318

7% 10% 15% 15% 2% 13% 10% 12%
zl
28 97 149 44 6 12 30 266
9% 6% 13% 16% 32% 6% 6% 10%
zl zl z
262 1266 827 179 13 158 403 2014

84% 83% 71% 67% 66% 81% 84% 77%
zg zmn zr
49 249 319 85 7 38 77 583

16% 16% 28% 32% 34% 19% 16% 22%
zl zl zq
2 4 11 4 - - - 23
1% * 1% 2% - - - 1%
l

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
497 1502 1168 226 17 188 386 2727
312 1518 1157 269 20** 195* 480 2620
9% 45% 35% 8% 1%** 6%* 14% 78%
35 255 174 18 * 58 78 368
11% 17% 15% 7% 2% 30% 16% 14%
n n zqr
15 89 43 17 - 13 28 141
5% 6% 4% 6% - 7% 6% 5%
9 55 29 10 3 4 15 85
3% 4% 3% 4% 13% 2% 3% 3%
240 1048 867 214 14 114 328 1886

77% 69% 75% 80% 71% 58% 68% 72%
z zl zl zp
59 398 247 45 3 75 121 594
19% 26% 21% 17% 16% 38% 25% 23%
zmn zqr
13 72 44 9 3 6 31 140
4% 5% 4% 3% 13% 3% 6% 5%
j

Remain
(k) (l) (m) (n) (o) (p) (q) (r)
464 1502 1168 226 15 184 359 2453
288 1518 1157 269 18** 192* 454 2387
9% 49% 38% 9% 1%** 6%* 15% 78%
46 462 - - 4 67 110 280

16% 30% - - 23% 35% 24% 12%
zmn zr zr
134 1057 - - 11 75 181 785

46% 70% - - 62% 39% 40% 33%
zghi zmn r
86 - 1157 - 3 34 123 994

30% - 100% - 16% 18% 27% 42%
zln zpq
17 - - 173 - 7 16 150
6% - - 65% - 4% 3% 6%
zlm z
3 - - 95 - - 6 90
1% - - 35% - - 1% 4%
zlm z
2 - - - - 8 17 87
1% - - - - 4% 4% 4%

Digital Economy Business Survey 2021

Uploaded by

Copyright:

Available Formats

You might also like

Digital Economy Business Survey 2021

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Digital Economy Business Survey 2021

Uploaded by

Copyright:

Available Formats

Digital Economy Business Survey 2021

Adoption of key technologies

Productivity and Innovation

Internationalisation and E-Commerce

Scotland's Digital Strategy:

A local-government financed body - -

A2. And is your establishment...?

A3. How many people work [at/across] your organisation in Scotland?

£1 million to £4.9 million 250 45

£5 million to £9.9 million 35 14

£10 million or more 27 3

Don't know 684 328

I6. How long has your organisation been operating?

Over 5 years up to and including 10 years 480 253

Size of business Number of establishments

Size of business Number of establishments

Size of business Number of establishments

wned by members of the same family?

rganisation over the last 12 months?

166 16 5 1 1 499 33 63 205

220 57 22 9 15 557 127 78 143

181 28 9 1 2 449 31 11 188

Health/ Hotels/ Transpor t/

Health/ Hotels/ Transpor t/

Health/ Hotels/ Transpor t/

193 37 143 88 119 196 134

130 39 78 56 121 169 98

Health/ Hotels/ Transpor t/

Health/ Hotels/ Transpor t/

Health/ Hotels/ Transpor t/

891 115 60 97 95 115 92 144 166

2234 336 179 223 226 336 263 426 405

826 92 34 86 134 92 115 142 124

55 28 - 238 232 6 210 216

Organisation type Internet connection Use

71 38 303 43 347 4 303 272

Organisation type Internet connection Use

210 147 967 90 1050 17 866 811

557 313 2554 172 2669 81 2048 1950

53 42 287 37 323 4 286 270

Organisation type Internet connection Use

164 95 710 223 926 26 853 778

Organisation type Internet connection Use

Organisation type Internet connection Use

77 43 333 32 355 14 290 262

122 49 478 53 515 17 396 373

55 40 267 13 281 2 224 213

44 24 234 15 250 1 209 185

120 87 621 45 648 36 485 490

Organisation type Internet connection Use

79 65 454 23 460 20 412 417

Use of digital technologies Number of tec

Use of digital technologies Number of tec

Use of digital technologies Number of tec

Use of digital technologies Number of tec

Use of digital technologies Number of tec

318 260 148 53 213 43 7