Ruffa Mae Pabayo

Revenue Head Specialist

CONTACT ME
+63 9956 277 384
Ruffamaepabayo41@gmail.com

Yapak Malay Aklan

EXPERIENCES
My Boracay Guide Travel and Tour
PROFILE February 2 2021 - Present
Revenue Supervisor( original Position)
Handle both customer service and Reservation Agent ( Reliever)
leadership. Promote property 7stones Bolabog Malay Aklan
services product loyalty and boost
revenue, helping customers resolve DUTIES AND RESPONSIBILITIES:
concerns and take advantage of Update/make Promotions and Discounts
value-added services. Updating room/property amenties, bed configuration,
I have experience in revenue and cancellation policy
management, handling OTAs’ and
Creating/registering accounts in different OTA
optimization for 20 properties in the
(Online Travel Agency) such as Booking.com, Agoda,
Philippines, I am also a reservation
Traveloka, Ctrip, Airbnb, Tripadvisor, Trivago, and
agent at the same time.
Expedia
Uploading and editing Photos of Hotel accounts in
different Online Travel Agency
EDUCATION Fixing Rate Parity
AKLAN STATE UNIVERSITY Updating AI (Artificial Intelligent)
KALIBO, PHILIPPINES Communicating OTA contacts for different matters
Occupancy Intel
Bachelor of Science in Channel Manager
Hospitality Management Artificial Intelligence on Competitor sets
2018-2022
Managing Property Score of all OTA's
Teaching trainees
OBJECTIVE
RESERVATION AGENT
Communicative fresh college graduate.
Answering inquiries through phone calls and emails
Experienced in assisting customers and
Processing all new bookings in different OTA's such as
optimizing multiple Hotels while
Booking.com, Agoda, traveloka, Ctrip, Airbnb, and
studying college. Hoping to develop my
Expedia
negotiation skills and apply my problem-
Reservation reports
solving attitude to assist guest in your
Teaching trainees
company.
 EXPERIENCES
PERSONAL SKILLS
Sanford Marketing Corp. Savemore Malay,
Handle work with under Philippines
pressure Cashier
capable on working May 22 2020-November 5 2020
independently or as part of a Balabag Malay Aklan
team
Competitive Maintained clean, organized, and well-stocked
Flexible checkout areas with regular
Can easy adapt to new Attention to displays.
environment and workspace Balanced cash drawer at beginning and end of each
Excellent written and verbal shift, investigating and
communicating Skills resolving any discrepancies.
Educated customers about upcoming promotions,
TECHNICAL SKILLS changing procedures, and available items.

Video editor May 2019 to January 2020

Passionate and Creative fasion JJ Healthy Snacks Balabag Malay Aklan,
Style Philippines
MICROSOFT OFFICE (MS Cashier / waiter
word, Excel, Power Point)
Basic Knowledge/Familiarized Boosted repeat business with routine suggestions of
ACDSee Pro 3 loyalty programs and store
cards.
LANGUAGE Boosted company revenue through suggestive selling
techniques for products, value-added services, and
English
loyalty programs.
Filipino
Trained new retail team members in customer-
Cebuano focused strategies, maintaining high
team standards.
Kept customers happy by quickly processing
REFERENCES payments and bagging
NORLYN DE LA FUENTE
Butler ACHIEVEMENTS
Shangri-La Boracay Hotel and Spa Awarded First place in Extemporaneous Speech
09054732142 (Campus Cultural) Held in Aklan State University CIT
Awarded Second Place in Tour Guiding (Inter-
SANIEBOY A. PABAYO Campus) Held in Aklan State University Ibajay
Duty Manager Awarded first place in Spoken Poetry (Campus
Shangri-La Boracay Hotel and Spa Women's Month Celebration) Held in Capitol Kalibo
09672036478 Aklan
Awarded as
I hereby certify that the above information is true and
correct to the best of my knowledge and belief.

RUFFA MAE A. PABAYO

Applicant