RESEARCH PROJECT REPORT

On

“A Study On Employee Motivation At Axis Bank In

Lucknow City”
Towards partial fulfillment of
Master of Business Administration (MBA)
(BBD University, Lucknow)

Guided By: Submitted by:

Dr. Seema Singh KM PRANSHI MISHRA
Assistant Professor Roll No. 1210672133
(SOM, BBDU LUCKNOW) MBA 4th Semester

Session 2022-2023
School of Management
Babu Banarasi Das University
Sector I, Dr. Akhilesh Das Nagar, Faizabad Road, Lucknow (U.P.) India
PLAGIARISM CERTIFICATE
 DECLARATION

This is to declare that I, KM PRANSHI MISHRA (University Roll No.

1210672133) student of MBA, have personally worked on the project entitled “A

Study On Employee Motivation At Axis Bank In Lucknow City”. The data

mentioned in this report were obtained during genuine work done and collected by

me. The data or information obtained from primary (first-hand sources) and any other

alternative sources are absolutely acknowledged. The result and analysis embodied

during this project has not been submitted to the other University or Institute for the

award of any degree.

KM PRANSHI MISHRA
ROLL NO. 1210672133
MBA 4th Semester
BBD UNIVERSITY, LUCKNOW
 ACKNOWLEDGEMENT

First and foremost am indebted to the Almighty. It provides Pine Tree State immense

pleasure to position on record my feeling and reverence to my guide and supervising

faculty Dr. Seema Singh from Babu Banarasi Das University, Lucknow for all the

timely help and support rendered. But for her constant motivation, encouragement and

adept guidance during the entire course of research, my endeavor would not have

culminated in fruition. The sincerity and dedication put in by her for the sake of my

Research Report is remarkable. I would like to thank her for the opportunity I was

given to conduct my Research and further my Research Report under his guidance. I

am grateful to Prof. (Dr.) Sushil Pande, the Dean/Incharge -SOM of Babu Banarasi

Das University, Lucknow for sparing his valuable time for me on different

occasions. I really appreciate all the bank employees who provided the requisite data

for my research work. It was their cooperation and input that made this research

possible. I express my gratitude to all the library staff of Babu Banarasi Das

University, Lucknow. Close to my heart is the support of my dear Colleagues, family

and friends. They were always there for me with their wise counsel and sympathetic

ear. I could not have done any of this without you all. Thank you once again.

KM PRANSHI MISHRA
ROLL NO. 1210672133
MBA 4th Semester
BBD UNIVERSITY, LUCKNOW
                                                           
 PREFACE

It was a privilege for me to work in a reputed organization. This has given us an

opportunity to work in a truly professional environment where team work score over

individual effort, where there is a helpful atmosphere. A well planned, properly

executed and evaluated training helps a lot in inoculating good work culture. The

project on “A Study On Employee Motivation At Axis Bank In Lucknow City”

has been made to facilitate effective understanding about the marketing aspects. The

project research has provided me an opportunity to gain practical experience, which

has helped me to increase my sphere of knowledge to a greater extent. I have tried to

summarize all our experience and knowledge acquired up till now, in this report. This

project is a keen effort to obtain the expected results and fulfill all the information

required. At the end annexure and bibliography are given for effective understanding
 EXECUTIVE SUMMARY

This project report is prepared as the partial fulfillment of two year degree programme

of MBA curriculum of Babu Banarasi Das University, Lucknow. This Research

project is a compulsory part of the academics. This research is done in the fourth

semester of the MBA program.

Today employees expect quality of work life, more than financial benefits from the

organization. With the advent of new technologies, factors related to mental health in

Tata Motors Limited are taken into consideration more than ever. Studies have

revealed that one of the factors affecting the productivity of employees in an

organization is quality of work life. Another influential factor is job satisfaction which

is important in the improvement of work environment conditions and organizational

efficiency. Quality of work life is an experience which an employee feels about the

job and work place in organization. The purpose of this paper is to identify the

relationship between two variables like, quality of work life and job satisfaction. The

study is an attempt to explore the better understanding of quality of work life and

employee job satisfaction in Tata Motors Limited. Findings of the study will help the

management and employees of Tata Motors Limited to understand the level of quality

of work life of Tata Motors Limited employees.

The project is followed by 8 Chapters.

Chapter 1: Definition & concept of Employees Satisfaction and Quality of Work

Life at Tata Motors Limited

Chapter 2: Literature Review and Company Profile

Chapter 3: Research methodology, objective of research.

Chapter 4: Analysis & interpretation of collect data’s.

Chapter 5: Findings
Chapter 6: Suggestions & conclusions

Chapter 7: References

Chapter 8: Annexure

This report is an honest work towards the topic. There can be many short comings in

it because of the lack of the time, unavailability of data and other constraints.
 TABLE OF CONTENT

S. No Particular Page No.

1 Bona-fide Certificate of Dean -School of Management i

2 Plagiarism Certificate ii

3 Declaration iii

4 Acknowledgment iv

5 Executive Summary v

6 Introduction 1

7 Company Profile 12

8 Literature Review 27

9 Objective of the Study 37

10 Research Methodology 39

11 Data Analysis and Interpretation 43

12 Findings 64

13 Limitations of The Study 66

14 Suggestions and Recommendations 68

15 Conclusion 70

16 Bibliography 73

17 Annexure 76
CHAPTER - I
INTRODUCTION

1
 Chapter – I
INTRODUCTION

INTRODUCTION

TRAINING AND DEVELOPMENT

Training and Development nowadays constitute an ongoing process in any

organization. Training is a tool for increasing individual performance and overall

organizational growth. The objective of the training is to enable the employees to

grow acquire knowledge of thought and action.

WHAT IS “TRAINING”?

Training refers to importing of specific skills, abilities and knowledge to an employee

or it is any attempt to improve present or future, employee performance by increasing

an employee ability to perform, through learning, usually by changing the attitude or

increasing his/her skills and knowledge.

Training is needed not only for technicians who work in the shop floor but also for

supervisors, managers and executives. After training, candidates will be placed on the

jobs to perform the tasks given to them effectively.

Development refers to those learning opportunities designed to help employees grow.

Development is, less skill oriented and stresses on knowledge. Knowledge about

business environment, management, principles and techniques, human relations,

specific industry analysis and like.

Any training & development programme must contain inputs, which enable the

2
participants to gain skills, learn theoretical concepts and help acquire vision to look in

to the distant future. Training is an investment in HR with a promise of better returns

in future.

Axis Bank is the third largest private sector bank in India. The Bank offers the entire

spectrum of financial services to customer segments covering Large and Mid-

Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint

of 4,758 domestic branches (including extension counters)with 10,990 ATMs & 5,972

cash recyclers spread across the country as of 31st March 2022. The Bank has 6 Axis

Virtual Centres with over 1,500 Virtual Relationship Managersas of 31st March 2022.

The Overseas operations of the Bank are spread over eight international offices with

branches in Singapore, Dubai (at DIFC), and Gift City-IBU; representative offices in

Dhaka, Dubai, Abu Dhabi, Sharjah and an overseas subsidiary in London, UK. The

international offices focus on Corporate Lending, Trade Finance, Syndication,

Investment Banking, Liability Businesses, and Private Banking/Wealth Management

offerings. Axis Bank is one of the first new generation private sector banks to have

begun operationsin 1994. The Bank was promoted in 1993, jointly by Specified

Undertaking of Unit Trust of India (SUUTI) (then known as Unit Trust of India), Life

Insurance Corporation of India (LIC), General Insurance Corporation of India (GIC),

National Insurance Company Ltd., The New India Assurance Company Ltd., The

Oriental Insurance Company Ltd., and United India Insurance Company Ltd. The

shareholding of Unit Trust of India was subsequently transferred to SUUTI, an entity

established in 2003. After the liberalization, privatisation and globalization, banking

industry has expanded itswings across the globe. Axis bank is one such bank which is

providing multi varied services to its customers. In the process of satisfying their

customers employees are undergoing lot of stress. This stress is leading to

3
dissatisfaction among employees. The researcher is making an attempt to find out the

job satisfaction levels of employees associated with Axis bank. The major objectives

of the study are 1. To find out the impactof demographic variables like age, gender,

designation and work experience on the satisfaction levels of Axis bank employees

and 2. The factors influencing the job satisfaction. 250 employees from 12 branches

in five major cities of Andhra Pradesh weresurveyed. Convenience sampling method

was used to collect the data. A structured questionnaire was administered to collect

the data. ANOVA, Chi-square, standard deviation and regression analysis were used

to analyse the data. From the analysis it was found that, demographic variables are

having a greater impact on the employee satisfaction levels. Factors like pay, Pay,

Promotion, Supervision etc. are having significant roles in deciding the satisfaction

levels. The productivity of any organization largely depends upon the job satisfaction

which employees achieve in an organization. In some way or the other job satisfaction

is also linked with life satisfaction. Every person spends a large portion of his day,

working in anorganization. If a person is able to derive satisfaction from his job, he

will be satisfied in his personal life as well. Many researches have pointed out that the

job satisfaction playsan important role in motivating employees, increasing his

morale, enhanced work performance etc. job satisfaction means the level of

contentment a person has from his job. In other words, if an employee is satisfied

from his job means he like his and vice- versa. Locke (1976) says that the job

satisfaction is an emotional state which is positive due to positive experience in job.

As per the study conducted by Lease (1998), less absent from the job, more efficient,

more commitment is a result of job satisfaction. A. Company profile –Axis bank Axis

bank was formerly known as UTI bank. Axis bank is thethird largest private sector

bank operating in India. The bank offers various services to itscustomers. The

4
customer of Axis bank varies from individuals, MSME, business related to

agriculture, companies etc. The registered office of Axis bank is in Ahmedabad. The

Axis bank has its branches in eight foreign countries including Hong Kong, Singapore

andDubai. The Axis bank offers services in four segments; treasury operations, retail

banking,corporate banking and other banking business. Investment in corporate debt,

shares, mutual funds, derivative trading are the services included in treasury

operations. Retail banking include services like loans, deposits, locker facility,

internet banking, ATM facility,RTGS, financial advisory services etc. The bank offers

capital market related services, appraisals of project, cash management services and

management of private issue undercorporate banking. Other banking services include

banking facilities provided to NRIs. The present study was carried out with an aim to

help decision makers to improve job satisfaction among expatriate employees of Axis

Bank through employee’s empowermentMany studies on employee’s empowerment

provide a conceptual framework about the impact of employee’s empowerment on job

satisfaction. Therefore, there is an urgent need for more systematic and empirical

efforts to investigate the role of empowerment among employees. The Axis Bank, a

private commercial bank having branches in New Delhi. It covers employees working

in the Axis bank. The employees belong to different categories such as officers,

clerical staff and support-staff. The study explores level of employee empowerment

among team working in the Axis Bank and examine it in organizational context, such

as, rewards, promotion policies, working conditions, career development, inter-

relationships etc.,which affect job satisfaction, motivation. Hence, another important

question emerges, to what extent employees are satisfied with the organization

structure? Above all, it can besaid, that empowerment is very important for the

individual and as well as an organizational concern. In today’s competitive work

5
environment with diversity in human resource, technological interventions, changing

nature of job, differential expectations, new management practices, demands for

specialized skills etc., the success and growthof any organization, to a great extent,

depends on its employees. In this phase when employee’s expectations are not met by

the organization and vice versa then various disputes take place. These disputes may

cause loss of workforce, wages and production.This is also true to the banking sector.

6
CHAPTER - II
COMPANY
PROFILE

7
 Chapter – 2

COMPANY PROFILE

COMPANY PROFILE

AXIS BANK LIMITED

Industry Financial services

Founded 3 December 1993; 29 years ago as UTI Bank
Headquarters Mumbai, Maharashtra, India
Number of locations 4594 (2021)
Key people Amitabh Chaudhry
(MD & CEO)
Shri Rakesh Makhija
(Chairperson)
Revenue ₹86,114 crore (US$11 billion) (2022)

Operating income ₹26,746 crore (US$3.3 billion) (2022)

Net income ₹14,162 crore (US$1.8 billion) (2022)

Total assets ₹1,195,528 crore (US$150 billion) (2022)

Total equity ₹117,495 crore (US$15 billion) (2022)

Owner Life Insurance Corporation (9.19%)

Specified Undertaking of Unit Trust of India (SUUTI) (4.68%)
General Insurance Corporation of India (1.15%)
Number of employees 78,300 (2021)

Subsidiaries Axis Asset Management Company Ltd.

Axis Mutual Fund Trustee Ltd.
Axis Capital Ltd.
Axis Finance Ltd.
Axis Securities Ltd.
A.TREDS Ltd.
Axis Bank UK Ltd.
Axis Trustee Services Ltd.
Freecharge
Accelyst Solutions Private Ltd.
Axis Private Equity Ltd.
Capital ratio 9.35% (December 2019)
Website www.axisbank.com
Axis Bank Limited is the third largest private sector bank in India. Axis Bank's stake

holders include prominent national and international entities. As of 31 Dec. 2013,

approximately 43% of the shares are owned by Foreign Institutional Investors.

8
Promoters (UTI, LIC and GIC), who collectively held approx. 34% of the shares, are

all entities owned and controlled by the Government of India. The remaining 23%

shares are owned by corporate bodies, financial institutions and individual investors

among others. The bank offers financial services to customer agent covering Large

and Mid-Sized Corporates, MSME, Agriculture and Retail Businesses. Axis Bank has

its registered office at Ahmedabad.

9
CHAPTER - III
LITERATURE
REVIEW

10
 Chapter – 3

LITERATURE REVIEW

LITERATURE REVIEW

1. Manish Mittal and Arunna Dhademade (2005) they found that higher profitability

is theonly major parameter for evaluating banking sector performance from the

shareholders point of view. It is for the banks to strike a balance between

commercial and social objectives. They found that public sector banks are less

profitable than private sector banks. Foreign banks top the list in terms of net

profitability. Private sector banks earn higher non-interest income than public

sector banks, because these banks offer more and more fee-based services to

business houses or corporate sector. Thus, there is urgent need for public sector

banks to provide such services to stand in competition withprivate sector banks.

2. . I.M. Pandey (2005): An efficient allocation of capital is the most important

financial function in modern times. It involves decision to commit the firm's funds

to the long-termassets. The firm’s value will increase if investments are profitable

and add to the shareholders wealth. Financial decisions are important to influence

the firm’s growth andto involve commitment of large amount of funds. The types

of investment decisions are expansion of existing business, expansion of new

business and replacement and modernization. The capital budgeting decisions of a

firm has to decide the way in which the capital project will be financed. The

financing or capital structure decision. The assetsof a company can be financed

either by increasing the owners claims on the creditors’ claims. The various means

of financing represent the financial structure of an enterprise.

11
3. Medhat Tarawneh (2006) financial performance is a dependent variable and

measuredby Return on Assets (ROA) and the intent income size. The independent

variables are the size of banks as measured by total assets of banks; assets

management measured by asset utilization ratio (Operating income divided by

total assets) operational efficiencymeasured by the operating efficiency ratio (total

operating expenses divided by net income)

4. Vasant Desai (2007): The Reserve Bank of India plays a very vital role. It is

known asthe banker’s bank. The Reserve Bank of India is the head of all banks.

All the money formulations of commercial banks are done under the Reserve

Bank of India. The RBI performs all the typical functions of a good central bank

as it is involved in planning the economy of the country. The main function is that

the RBI should control their credit. It ismandatory for the Bank to maintain the

external value of the rupee. Major function is thatit should also control the

currency

5. K. C. Sharma (2007) Banking has entered the electronic era. This has been due to

reforms introduced under the WTO compliances. Private sector banks have been

permitted to open their shops in the country. These banks are either foreign or

domesticbanks with foreign partnerships. Some of them have been set up by

Development Financial Institutions in order to embrace concept of universal

banking, as practiced in advanced countries. The private sector on the other hand

have begun their high tech operations from the initial stage and made the elite of

the country to taste the best bankingpractices that happens in the western

countries. They have foreseen the digital world andhave seen the emerging

electronic market, which has encouraged them to have a bettercustomer service

strategy that would be able to deliver the things as per customer’s requirement.

12
6. Hr Machirajn international publishers (2009): Efficiency can be considered from

technical, economical or empirical considerations. Technical efficiency implies

increase in output. In the case of banks defining inputs and output is difficult and

hence certain ratios of costs to assets or operating revenues are used to measure

banks efficiency. In the Indian context public sector banks accounts for a major

portion of banking assets, it is necessary to evaluate the financial decisions of

these banks and compare them with private sector banks to know the quality of

financial decisions on its impact or performanceof banks in terms of efficiency,

profitability, competitiveness and other economic variables.

7. DR.S. Guruswamy (2009): One of the key elements of importance for shaping the

financial system of a country is the pension fund. The fund contributes to the

developmentof social security systems of a country is the pension fund. The fund

contributes to the development of social security system of a country. A fund is

established by private employers, governments, or unions for the payment of

retirement benefits. Pension funds are designed to provide for poverty relief,

consumption smoothing etc. Pension funds notonly provide compensation for the

loyal service rendered in the past, but in a broader significance. Works as a

measure of socio- economic justice. Pension system refers tothe framework of

arrangement under which individuals gain specified entitlements to a regular

income in retirement called pension.

8. Dangwal and Kapoor (2010) also undertook the study on financial performance of

nationalized banks in India and assessed the growth index value of various

parameters through overall profitability indices. They found that out of 19 banks,

four banks had excellent performance, five banks had good performance and six

13
 banks had poorperformance. Thus, the performance of nationalized banks differs

widely

9. Prasanna Chandra (2010): Fundamental of financial management covers all the

aspects of the subject from the basics overview of the financial environment to the

financial analysis and financial planning. The basic consists of forms of business

organization which gives detailed information about the financial management of

the organization. After the analysis part budgeting of capital and fundamental

valuation of concept is in detail. It provides an introduction to the financial

management and to the financial environment. The fundamental of financial

management provides a good coverage of the basic concepts relating to the

financial environment. The topics are explained with various examples like the tax

system, financial institution, banking arrangement & the regulatory framework.

All the concepts are explained using numerousexamples & illustration besides the

illustration given within the chapter, additional concepts, tools & technique with

illustration are provided at the end of chapter section. The book takes an analytical

approach and explains the various analytical methods in context.

10. Jha DK and D S Sarangi (2011): The financial performance of seven public sector

and private sector banks during the period 2009-10. They used three sets of ratio,

operating performance ratio, financial ratio and Efficiency ratio. The study

revealed that Axis bank was on the top of these banks followed by ICICI, BOT,

PNB, SBI, IDBI and HDFC.

11. Neeru Mundrai, Kamni Tandon, Nidhi Malhotra (2011) excels books found that

thereis significant impact on the SBI’s performance due to entry of new private

sector banks as the new banks are profit oriented institutions while traditional

banks are operating with the shackles of social responsibility towards the society.

14
 The other reasons that can be attributed are slow technological up gradation, poor

staffing and employment practices which affect long term profitability of public

sector banks. The study revealed that profitability of SBI is lower than that of

private sector banks even predicting of private sector banks (business per

employee) is higher than state banks.

12. Fernando Ferreng (2012) it is generally agreed that recent economic crisis

intensifiedworldwide competition among financial institution. This competition

has direct impact on how bank deal with their customer and achieve its objectives

performance evaluation of banks is the key function for improving banks

performance. Banks profitability and success to a large extent depends on bank

branch financial performance

13. Ramchandan Azhagasahi and Sandanvn Gejalakshmi (2012): In their study found

the impact of assets management operational efficiency and bank size on the

financial performance of the public sector and private sector bank. The research

revealed that bank with higher total capital deposits and total assets do not always

mean that they havebetter financial performance. The overall banking sector is

strongly influenced by assetsutilization, Operational efficiency and interest

income.

14. NutanTroke and P K Pachorkar (2012): The study related that the private sector

banks the percentage of other income in the total income is higher than public

sector bank. Public sector bank depends on intent income for their efficiency and

performance.The operational efficiency of private sector banks is better than

public sector banks. Private sector bank uses their assets quality better than public

sector banks.

15
15. . Dr. Dhanabhakyam & M. Kavitha (2012) in their research used some important

ratio to analyses the financial performance of selected public sector banks such as

ratio of advances to assets, ratio of capital to deposit, ratio of capital to working

fund, ratio of demand deposit to total deposit, credit deposit ratio, return on

average net worth ratio, ratio of liquid assets to working fund etc. The ratio of

advances to assets shows an increasing trend for most of the public sector bank. It

shows aggressiveness of bank in lending which ultimately result in high

profitability. The ratio of capital to deposit also indicates an increasing trend in the

capital of banks. This ratio enables the bank to meetthe contingencies of

repayment of deposit. The ratio of capital to deposit in decline. The ratio capitals

to working fund also indicate that the overall efficiency of the selected

publicsector banks is good. On the other hand, the ratios of demand depart to total

deposit is declining. This indicates better liquidity position of bank. The credit

deposit ratio of most of the bank shows an increasing trend. It shows that the

profitability of the banks in government. The return on average net worth also

shown an increasing trend.

16. Debashish Sur (2012) a financial statement is a collection of data organized

interimsof some laid down accounting procedures. Financial statements are blue

print of the working or performance of any organization. The users of financial

statements are directusers and indirect users The direct users are  Owners of

business  Management  Creditors  Tax authorities  Customers Indirect

users are  Stock exchanges  Financial analysis  Trade associations 

Competitors  Financial press  General public.

17. Ravinder Kaur (May 2012): A comparative study of SBI and ICICI Bank, the

author has written an International Multidisciplinary Research Journal. Due to

16
 globalization, banking sector has developed a lot. The banking sector in India has

very large network. One of the popular banks is the State Bank of India. The SBI

has over 16,000 branches over a wide range of banking. The main objective of

study is to examine the financial performance of SBI and ICICI Bank. SBI is a

public sector bank and ICICI bank is a privatesector bank. Ratio analysis was

applied to analyze and to compare the trends in banking business and financial

performance.

18. Dr. Anurag B Singh and MS. Priyanka Tandon (2012): The researcher has

mentionedthe importance of the banking sector in the economic development of

the country. In Indiabanking system is featured by large network of Bank

branches, serving many kinds of financial services of the people. The research

Methodology used by there is a comparative analysis of both the banks based on

the mean and compound growth rate(CGR). The study is based on secondary data

collected from magazines, journals & other published documents. Which was a

limitation since it’s difficult to prove the geniuses of the data.

19. Pawan Kumar Adhanom and Srinivas Kolluru, Ramakrishna Fonnd, (2013) in

their study that state bank group other than SBI home finance has performed

better throughoutthe period of study. Though there was a decline in PAT for the

year 2000-01 but then there was continuous rise in PAT. Most public sector banks

have performed better over year.

20. Vasant Desai, (2013): The performance of a bank can be assessed in their broad

dimension viz. business development, customer service and housekeeping. The

resources that a branch has are manpower, premises, planning, system procedure,

organizational structure and general administration. The efficiency of a branch

would bemeasured by the extent which it has balanced between three parameters

17
21. William George A J and Dr. Manoj P K (2013): This research paper is a study of

themodern management philosophy of customer relationship management (CRM)

which deals with the maintenance of a sound relationship with the customers. The

study is carried out in the Kerala based commercial banks. Also, this study

compares the CRM between the public and private sector banks of the same

region. Kerala has been very conducive and of great benefit for the development

of banking sector. The Indian banking sector is undergoing many changes and the

banks are facing many challenges. Customers switch banks and go to other banks

where they find better services and thus the find it difficult to retain their old

customers.

18
CHAPTER - IV
OBJECTIVES OF
THE STUDY

19
 Chapter – 4

OBJECTIVES OF THE STUDY

OBJECTIVES OF THE STUDY

 To study the impact of training and development on employees productivity in

the Axis Bank.

 To study the satisfaction level of employee towards training program.

 To analysis the training and development programme undertaken by Axis

Bank.

20
CHAPTER - V
RESEARCH
METHODOLOGY

21
 Chapter – 5

RESEARCH METHODOLOGY

RESEARCH METHODOLOGY

Research is a common parlance which refers to search for knowledge. It is a

procedure of logical and systematic application of the fundamentals of science to the

general and overall questions of a study and scientific technique, which provide

precise tools, specific procedures, and technical rather philosophical means for getting

and ordering the data prior to their logical analysis and manipulating different type of

research designs is available depending upon the nature of research project,

availability of manpower and circumstances.

RESEARCH DESIGN

A research design is the arrangement of conditions for collection and analysis of data

in a manner that aims to combine relevance to the research purpose with economy in

procedure. In fact, the research design is the conceptual structure within which

research is conducted. This research was descriptive in nature.

DESCRIPTIVE RESEARCH:

The research undertaken was a descriptive research as it was concerned with specific

predictions, with narration of facts and characteristics concerning a study on Job

satisfaction of employees working in Axis Bank.

22
 Research design - Descriptive research

 Sampling Unit - Employees of Axis Bank at Lucknow

 Sampling Method - Convenient sampling

 Sources of data - Primary data and secondary data

 Research instrument - Structured questionnaire

UNIVERSE- Axis Bank

SAMPLE AREA– Axis Bank in Lucknow City

SAMPLE SIZE- 20

DATA SOURCE- Primary data & Secondary Data

The two main sources of data for the present study have been primary data and

secondary data.

1. PRIMARY DATA:

Primary data consists of original information collected for specific purpose. The

primary data for this research study was collected through a direct survey with the

viewers guided by a structured questionnaire. The questions were structured and

direct as to make viewers understand easily.

2. SECONDARY DATA:

Secondary data consists of information that already exists somewhere, having

been collected for specific purpose in the study. The secondary data for this study

collected from various books, company websites, and from company brochures.

DATA COLLECTION TOOLS: Questionnaire

A questionnaire is a research instrument consisting of a series of questions and

other

23
prompts for the purpose of gathering information from respondents. Although

they are

often designed for statistical analysis of the responses, this is not always the case.

24
CHAPTER - VI
DATA ANALYSIS
&
INTERPRETATION

25
 Chapter – 6

Data Analysis and Interpretation

1. Do you get the training in the organization?

Particulars % OF RESPONDENTS

YES 70%

NO 30%

TOTAL 100%

% OF RESPONDENTS
YES NO

30%

70%

INTERPRETATION:-

70% respondents say yes they get the training and 30% said no.

26
2. Is the prior performance on employees considered for identifying training need?

Particulars % of respondents

YES 85%

NO 15%

TOTAL 100%

% of respondents
YES NO

15%

85%

INTERPRETATION:-

85% said yes and 15% said no.

27
3. Are employees comfortable in discussing training needs with supervisors?

Particulars % of respondents

YES 60%

NO 40%

TOTAL 100%

% of respondents
YES NO

40%

60%

INTERPRETATION:-

60% of respondents said yes and 40% said no.

28
4. After training programme does the rate of error come down?

Particulars %. of respondents

YES 75%

NEUTRAL 10%

NO 15%

TOTAL 100%

%. of respondents
YES NEUTRAL NO

15%

10%

75%

INTERPRETATION:-

75% 0f respondents said yes 10% neutral and 15% said no.

29
5. Is it necessary to train each employee?

Particulars % of respondents

YES 50%

NEUTRAL 0%

NO 50%

TOTAL 100%

% of respondents
YES NEUTRAL NO

50% 50%

INTERPRETATION:-

50% of respondents said yes and 50% said no.

30
6. Does the organization select all the new recruits for training program?

Particulars % of respondents

YES 70%

NEUTRAL 20%

NO 10%

TOTAL 100%

% of respondents
YES NEUTRAL NO

10%

20%

70%

INTERPRETATION:-

70% of respondents said yes, 20% neutral and 10% said no.

31
7. Are you satisfied with the duration of training period?

Particulars %of respondents

YES 72%

NEUTRAL 0%

NO 28%

TOTAL 100%

%of respondents
YES NEUTRAL NO

28%

72%

INTERPRETATION:-

72% of respondents said yes and 28% said no.

32
8. After training are you able to deal with more customers?

Particulars % of respondents

YES 80%

NEUTRAL 5%

NO 15%

TOTAL 100%

% of respondents
YES NEUTRAL NO

15%

5%

80%

INTERPRETATION: -

80% of respondents said yes, 5% neutral and 15% said no.

33
9. Are you able to do more work in less time?

Particulars % of respondents

YES 40%

NEUTRAL 10%

NO 50%

TOTAL 100%

% of respondents
YES NEUTRAL NO

40%

50%

10%

INTERPRETATION:-

40% of respondents said yes, 10% neutral and 50% said no.

34
10. Does the training programme help in fulfilling the objectives of theorganistation?

Particulars % of respondents

YES 60%

NEUTRAL 0%

NO 40%

TOTAL 100%

% of respondents
YES NEUTRAL NO

40%

60%

INTERPRETATION:-

60% of respondents said yes and 40% said no.

35
11. After completion of training were you asked to fill a feedback from?

Particulars % of respondents

YES 55%

NEUTRAL 0%

NO 45%

TOTAL 100%

% of respondents
YES NEUTRAL NO

45%

55%

INTERPRETATION:-

55% of respondents said yes and 45% said no.

36
12. Is questionnaire a suitable method for evaluating the training programme?

Particulars %of respondents

YES 90%

NEUTRAL 0%

NO 10%

TOTAL 100%

%of respondents
YES NEUTRAL NO

10%

90%

INTERPRETATION:-

90% yes and 10% of respondents said no.

37
CHAPTER - VII
FINDINGS

38
 Chapter – 7

Findings

FINDINGS

 Mostly all the employees of corporate HR are well aware of the role

andimportance of the training They are self motivated to attend such

trainingprogram as it will result in their skill enhancement & improving

theirinterpersonal skill.

 Corporate HR, of Axis Bank, time to time training is provided to all theemployees

and it is continuous process.

 Two types of training is provided to the employees by Corporate HR of bothBank

-induction training and soft skill development training.

 Questionnaire is the most popular mean of evaluating the training program inAxis

Bank

 Post training evaluation focus on result rather than on the effort expended

inconducting the training and it worth the time, money and effort.

 Most of the participants are benefitted by giving feedback after attended

thetraining. It motivated them to do better, helped them to increase their

jobperformance and is an aid to future planning.

 These should be an increase in number of training program me for workersand

employees of different departments so that apart from improving theiroutput they

start believing the organization is making an effort to improvetheir condition on

the whole.

39
 Regular pre–employment training has to be a part of comprehensive programme

of employee's education

 More interaction between the managerial staff and employees to beencouraged

and each supervisor has to give a report on the employees underhis supervision to

the top management

 The personnel department should give more consideration on the lowestemployee

cadre for their social and economical development.

 The essentially like certificates for the training done to be given so that

anemployee’s ego is also satisfied.

40
CHAPTER - VII
LIMITATIONS OF
THE STUDY

41
 Chapter – 7

LIMITATIONS OF THE STUDY

LIMITATIONS OF THE STUDY

 Axis Asap is a fraud. They promote Axis Asap more than their any other products.

  The Idea is to hide their terms and conditions inside a huge list of rules and

regulations.

  You are not supposed to do any cash based transactions else you will be charged

exactly Rs. 200 per transaction upto Rs. 1000

 You cannot deposit more than 1 Lakh Rupees else they will be freezed and you

cannot claim back

42
CHAPTER - VIII
SUGGESTIONS
AND
RECOMMENDATIONS

43
 Chapter-8

Suggestions and Recommendations

SUGGESTIONS AND RECOMMENDATIONS

 Each employee should attend a minimum of three of maximum or five months

oftraining program conducted by the organization per year.

 The Management must ensure that the training outputs should be implemented.

 It may be suggested that the training program be conducted away from their

areaof work.

 The training program should be more be more practical rather than givinglectures.

 The training program must have problem solving techniques as part of their

ofprogram.

 The company must help the employees to overcome their weakness at the time

oftraining program.

 The organization should provide recreation program to the employee in order

toincrease their morale.

44
CHAPTER - IX
CONCLUSION

45
 Chapter-9
Conclusion

CONCLUSION

Professional competence describes the state-of-the-art, Area- knowledge, expertise

and kill relevant for performing excellently within a specific functional department.

This competence insures that technical knowledge is both present and used within a

firm for the welfare of its stake-holders. To develop this competence regular Training

and Development is required Therefore, Training initiatives and programs have

become a priority for Human Resources. As business markets change due to an

increase in technology initiatives, companies need to spend more time and money on

training employees. Business climate employee development is critical to corporate

success and organizations are investing more in their employees training and

development needs. Training evaluation is the important part of training process. It

provides a feedback and helps the sponsors and the resource persons for improvement

at the level of individual performance and in the strategy formulation for training and

development. Post training evaluation can be used to identify the effectiveness and

valuation of training program, to identify the ROI (return on investment), to identify

the need of retraining and to provide the points to improve the training.

46
BIBLIOGRAPHY

47
 BIBLIOGRAPHY

BIBLIOGRAPHY

BOOK

 Baldwin, T. and J. Ford. (1988). “Transfer of Training: A Review andDirections for Future

Research.” Personnel Psychology, 41, 63-105.

 Bandura, A. (1997). (1997). Self-efficacy: The Exercise of Control. NewYork:

W.H. Freeman

 Bhatti, M. and Kaur, S. (2009). “The Role of Individual and Training

DesignFactors on Training Transfer.” Journal of European Industrial Training.

34(7), 656-672

WEBSITES

 https://en.wikipedia.org/wiki/Training_and_development

 http://www.hrwale.com/training-development/

48
ANNEXURE

49
 QUESTIONNAIRE

NAME:

50