Housekeeping Job Description

LITTLE ISLAND PROPERTY - UBUD DIVISION Job Description: Operational

Department: Housekeeping
Areas of Concerns: Job Description
Date: 8 November 2020
Prepared by: Buratwangi – Operations Manager

Position Title: Housekeeping

Report to: Butler

Job Level: Operational

Purpose: To perform cleaning & servicing duties of the villa under the supervision of Butler

Scope of Position: To follow the company’s hospitality standards, and maintain a

complete knowledge of and comply with all villa cleaning and service standards, also the
company’s policies and regulations

Organizational Structure: To report directly to Butler and to assist members of other

departments

Definition

Housekeeping: He/she performs cleaning and servicing duties of the villa, and has a
complete knowledge of the villa's cleaning products, use of cleaning equipment, cleaning
procedures and standards, and to conduct periodic cleaning and maintenance of the villa.
He/she makes sure villa cleanliness and guest service are of the top priority, promoting a
positive image to the guests in terms of guest service, guest greeting, having a friendly,
warm and pleasant attitude, as well as respecting the guest’s privacy and timely addressing
the guests’ needs.

Roles & Responsibility

Roles: To report directly to and communicate with Butler on all pertinent matters affecting
villa cleanliness and maintenance.

1. Perform: To perform cleaning and maintenance duties of the villa’s living rooms, guest
rooms, kitchen, storage room, and public areas.
2. Action: To follow the company standards in villa daily operations and uphold the
cleaning procedures.
3. Implement: To effectively and efficiently implement the Standards Operating
Procedures.
4. Maintain: To maintain and improve the current standards of cleaning and service.

Responsibilities and Duties:

Villa Operations
- Perform various duties of cleaning activities: sweeping, mopping, dusting, polishing etc.
- Dust and polish villa furniture and fittings correctly using the correct product.
- Dust and clean villa decoration, statues, fish pond, ceilings, sunbed, umbrellas etc.
- Dust and clean metal fixtures and fittings correctly using the correct product.
- Empty and clean the trash containers, making sure all are completely emptied out.
- Dispose the trash in a sanitary manner in the correct places following the recycling rules.
- Clean bathroom, toilet, mirror, showers, wash basins by following the correct
procedures.
- Clean the kitchen area, including refrigerator, kitchen utensils, glassware, cups, plates,
cooking equipment, kitchen counter, oven, etc.
- Clean and mop the public villa areas, including parking space, terraces, villa temple,
swimming pool deck, fish pond, outdoor shower etc.
- Replenish and place the guest amenities, such as tissue paper, toilet paper and towel in
the correct amount and locations.
- Inspect and clean the closet, removing debris and dust, making sure the correct amount
of hangers, blanket or pillows, amenities and towels are placed.
- Clean and wipe down the glass surface; making sure there’s no water stains left.
- Make up beds and change linen as per procedure.
- Sort, fold, and store clean laundry in the proper order in the storage room.
- Iron and press clothing and linen when required.
- Cooperate and communicate with Gardener, Pool man to keep the villa in best condition.
- Regularly check and replenish guest room and bath amenities.
- Store all cleaning equipment, cleaning products and materials properly in a tidy manner.
- Maintain and realign all furniture according to the floor plan.
- Monitor and report any necessary domestic repairs and replacement in the villa to
Butler..
- Complete knowledge of all furniture, fixture, amenities, decoration, and equipment of the
villa, and promptly report any loss or breakage to Butler.
- Join the weekly, monthly villa maintenance and deep cleaning according to procedures.
- Follow the instructions from Butler on all pertinent matters relating to the villa operations.
- Utilize the correct control form to record activities and inventory of the villa.
- Assist Butler in counting, recording and reporting inventory periodically.
- Offer help to other villas when in need, and to coordinate with colleagues and superiors.

Guest Service
- Ensure and respect the privacy of the guests.
- Monitor and maintain cleanliness, sanitation, organization of the assigned work areas.
- Maintain a warm and friendly attitude in guests’ presence and readily offer help and
service to the guest, at the same time to keep a respectful distance.
- Ready to help and assist Butler in serving the guests during check-in, guest stay and
check-out with a professional and warm attitude.
- Assist with guest requests by correctly and promptly communicating with Butler.
- Appearance, uniform and hygiene to be in accordance with the company’s standards.

Job Requirements:
Mandatory Desirable
Education SMP SMK graduate

Experience None Relevant Housekeeping

Attendant or Villa Attendant
Experience

Job Skills Basic Communication Excellent Customer Service

Basic Cleaning Excellent Communication
Basic Reading and Writing Training (on-the-job & in group)
Excellent Cleaning and Lifting

Job Knowledge Basic Knowledge of Cleaning Excellent Knowledge of

and Cleaning Product Cleaning, Cleaning Product,
Cleaning Procedures and all
Housekeeping Related
Knowledge

Computer Literacy None

Language Fluent in Bahasa Indonesia Fluent in Bahasa Indonesia

Proficiency Basic in English Speaking Good in English Speaking

Competencies Good attitude and Self-discipline

Interpersonal Intelligence
Good Team Member
Diligence in Working
Communicator

Gianyar, __ November 2020

Approved by Agreed by
Mr. Ian Luqi Liu
Director of Operations Housekeeping