UDAY SONI

SERVICE NOW DEVELOPER | CSA|CAD|ITSM

CAREER OBJECTIVE WORK EXPERIENCE

I am Passionate about my work and always ACCENTURE SOLUTIONS PVT LTD | July 2021 to Present.
determine to learn new skills and technologies
effectively with manageable task by enhancing Project: AT&T Ticket2Ride
personal development and growth. As a Service Now Engineer worked on ITSM and CSM, Bug Fixes and
Requirements.
CONTACT
 Working with process owners and business service analysts in
understanding the functional requirements and thus, converting this into
Mobile: +91-7692901110 technical designs.
Email: soniudayrml@gmail.com  Maintain and enhance various modules like Incident, Case, Problem,
Address: 232 Saifi Nagar, Ratlam (M.P.), 457001 Knowledge and Test Management.
LinkedIn: www.linkedin.com/in/soniudayr
 Customizations using Business rules, Script Includes, Client Scripts, UI
policies and data policies, ACLs.
EDUCATION  Worked on UI Actions, Related List Actions and Agent Workspace
Configurations.
RMD Sinhgad School of  Creating and managing Inbound email actions, email notifications, email
Engineering, templates and mail scripts for multiple IT modules.
 Created reports, scheduled, and shared them according to the
Pune, Maharashtra requirement.
- B.E. in Computer Engineering (9.18 CGPA)  Also worked on other ServiceNow instances like San Diego, Rome and
- Years Attended 2017-2021. Quebec.
 Worked on Playbook Experience, Response Templates and Quick Messages
for the case form.
SNCS SCHOOL (CBSE),  Importing and Transforming data into target tables using transform maps
Ratlam, Madhya Pradesh and ETL.
- 81.20% in XII grade (Science)  Also did training on Fundamentals training of HRSD, CMDB and PA and also
- 8.0 CGPA in X grade have hands on experience on PA.

SKILLS GH LABS IT SOLUTION| January 2021 to June 2021.

Project: Ezee Services

CERTIFICATIONS As a Software Developer Intern learned and build full stack web
• ServiceNow Certified System Administrator (CSA)
applications.
• ServiceNow Certified Application Developer (CAD)
•ServiceNow Certified Implementation Specialist - IT
 Learned Technologies Spring Boot and React.js.
Service Management (ITSM)
 Developed Rest-API using Spring Boot.
• Automated Testing Framework (ATF)
 Consumed Rest-API’s on frontend (Recat.js) using axios.
• C, C++, Java, MySQL
 Participated in CRUD querying operations in DAO layer with Jpa
Repository.
SERVICENOW ENVIRONMENTS
 Built reusable components in react and also implemented Redux to
• San Diego • Rome • Quebec
maintain the store.
 Implemented Scheduled Jobs to run for business process at backend.
TECHNICAL
• Service-Now • JavaScript • HTML • CSS •Glide API
 Builded a web app for tracking the history of IPL Matches with React.js as
• Rest-API • Java • Spring Boot • MySQl • ETL
front-end and Spring Boot as Backend.
 Created Single Page Web Apps Using React.js.
SOFT SKILLS
• Good communication skill • Ability to work ACTIVITIES
under pressure • Decision making • Leadership
• Teamwork  Reached the final round of the stage play competition at Sinhgad
Karandak 2k20.
 “Smart India Hackathon” (Internal round Winner).
 Committee member of ACES (Association of
Computer Engineering Students) committee