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Logbook 4
Logbook 4
HIGHER NATIONALS
BTEC HIGHER NATIONAL DIPLOMA IN BUSINESS (RQF)
Unit Assessor(s) Ms. Pham Tran Minh Trang; Mr. Nguyen Van Dai
Ms. Pham Thu Van; Ms. Tran Lan HuongMs. Pham Tran Minh Trang;
Mr. Nguyen Van Dai
Assignment Number and Title MSBP: Managing a Research Project (Assignment 1 of 1)
Logbook 43
Submission Date
In-brief review of your past work by ticking X where applicable (it may help you know how far you
have gone since your first steps)
1. In general, do you choose quantitative or qualitative approach? You should explain why?
In this research , I choose the quantitative research method because this study requires high
representation. Due to its high representation, quantitative research results can be
generalized for the sample as a whole. Moreover, quantitative data can be explained by
statistical analysis, and since statistics are based on mathematical principles, quantitative
methods are less flawed and highly accurate when it comes to verifying the hypothesis that
have been made.I would choose quantitative approach because this report acquired
representative so it would be more suitable to choose quantitative approach.
Can you be more precise on the sample size and sampling method you chose?
This research usedI chose mix-sampling method, which combine both probability and non-
probability technique. Due to the fact that there are many banks in Vietnam and it is impossible to
analyze all of them. Therefore, I analyze specifically in four I pick out three specific banks which is TP
Bank, VP Bank, and Vietcombank and Vietinban to analyze. Firstly, Then snowball sampling method
would be applied in order to get in touch with the participants within these3 banks. This was
followed by the application of conveniencesystematic sampling to randomly distribute the survey to
the banking workers 10 participants each banks.
If you choose non-probability sampling method, is this going to be a limitation for your methodology
and why? How can you limit the impact on quality of your research?
Since my participants are the customers of the bank, and not all of them have experienced all those
three banking service, the answer might bthe convenience sampling method was applied,
representation may not be high and biased. In order to overcoming this, I used the stratified
sampling method, which is to ask questions to divide the population into sub-populations that can
be different in important ways. (including gender, age group, position at work, professional
experience). Thereby, I was able to control the survey samples and select representative answers
with wide range of characteristics to collect and analyze the data. e bias.
2. If you use quantitative approach (close-ended survey): Please provide your survey
questionnaire with clear reference for each of statement used.
No Name of Original Modified Translatio Sources
Variables/Conce measureme measure n into
ptions nt ment Vietnames
(Used in e (Used in
the the Vie
research questionn
report) aire)
Customer Likert scale Ngân hàng Asiyanbi, H.B. and
demand arrayed điện tử Ishola, A.A.
from 1= giúp tiền (2018). E-banking
“Strongly mặt luôn services impact
Disagree” sẵn sàng and customer
to 5= bất cứ khi satisfaction in
“Strongly nào selected bank
Agree”) bạn cần nó branches in
Electronic Sử dụng Ibadan
banking ngân hàng metropolis, Oyo
makes cash điện tử state,
readily tiết kiệm Nigeria. Accounti
available thời gian ng, pp.153–160.
whenever đến ngân
you need it hàng
Using Dịch vụ
electronic ngân hàng
banking điện tử
saves time giúp giao
from going dịch dễ
to the bank dàng hơn
Electronic và
banking an toàn
services hơn
makes Ngân hàng
transaction điện tử
easier and cho thấy
safer một kẻ
Electronic gian lận
banking trên
exposes internet và
one to tín dụng
internet Ngân hàng
fraud and điện tử
credit giúp tôi
Electronic tiết kiệm
banking thời gian
helps me to truy cập
save time ngân hàng
from chi nhánh
visiting để thực
branch hiện các
banks to giao dịch
conduct ngân hàng
banking Ngân hàng
transaction điện tử
s cho phép
Electronic tôi tiến
banking hành công
allows me việc kinh
to conduct doanh của
my mình 24
business 24 giờ mà
hours/ không cần
dahoursy đợi ngân
without hàng mở
waiting for cửa
banks
opening
Customer Electronic Sử dụng Asiyanbi, H.B. and
satisfaction banking ngân hàng Ishola, A.A.
utilization điện tử (2018). E-banking
(Yes/No): (Có/Không services impact
ATM ): and customer
Internet ATM satisfaction in
banking Ngân hàng selected bank
Bank trực tuyến branches in
transfer ngân hàng Ibadan
E-money/ Tiền/ví metropolis, Oyo
purse điện tử state,
Mobile Ngân hàng Nigeria. Accounti
money trên di ng, pp.153–160.
động
Sufficient E-banking Giao dịch Haque, A.,
mechanism transaction ngân hàng Ismail, A.Z.H.
is secure điện tử đủ
and Daraz, A.H.
enough an toàn
E-bank Các tính (2009). Issues
security năng bảo of E-Banking
features mật của Transaction: An
should ngân hàng Empirical
increase điện tử sẽ Investigation
Bank takes tăng lên
actions for Ngân hàng
on Malaysian
erroneous thực hiện Customers
transaction các hành Perception. Jou
Bank động đối rnal of Applied
correct với giao Sciences, 9(10),
transaction dịch sai
pp.1870–1879.
errors as Ngân hàng
soon as sửa lỗi
possible giao dịch
Bank will càng sớm
compensat càng tốt
e Ngân hàng
customers sẽ bồi
for errors thường
Links in E- cho khách
bank web hàng nếu
page are có sai sót
relevant, Các liên
usable kết trong
E-bank trang web
provides Ngân hàng
policy to điện tử có
protect liên quan,
trans. có thể sử
details E- dụng được
bank can Ngân hàng
protect điện tử
information cung cấp
ID and chính sách
password bảo vệ
should be người
case chuyển
sensitive tiền. chi
Bank tiết Ngân
remind hàng điện
customer to tử có thể
change bảo vệ
password thông tin
ID và mật
khẩu phải
phân biệt
chữ hoa
chữ
thường
Ngân hàng
nhắc nhở
khách
hàng đổi
mật khẩu
3. If you use qualitative approach: Please provide interview guide with clear themes and
hints
Theme Questions Source of question Hint Vietnamese
translation
visits to a
physical
bank.
13 E-banking Digital Banking Việc truy cập 24 x 7 (Salhieh,
access to access accounts 24 x vào tài khoản ngân Abu‐
accounts 24 x 7 is important to hàng kỹ thuật số là Doleh
Customers. rất quan trọng đối
7 is and
với Khách hàng
important to Hijazi,
Customers. 2011)
14 Competitor E-banking is Digita Banking is Chuyển đổi Ngân (Salhieh,
force essential foressential for banks’ hàng kỹ thuật số là Abu‐
(Independent banks’ survival. điều cần thiết cho Doleh
factor) sự tồn tại của các
survival and
ngân hàng
Hijazi,
15 E-banking is Digital Banking is Việc số hóa ngân
2011)
mandatory to mandatory to hàng là bắt buộc
compete compete effectively để cạnh tranh hiệu
in the near future. quả trong tương lai
effectively in
the near gần
future
16 Banks not Banks not offering Ngân hàng không
offering Digital Banking will cung cấp dịch vụ
electronic lose customers to ngân hàng ký thuật
other banks. số sẽ mất khách
banking will
hàng vào tay các
lose ngân hàng khác
customers to
other banks.
5-Likert scales with the following responses – Strongly Agree, Agree, Neutral, Disagree, and
Strongly Disagree -> Xin anh/chị hãy vui lòng đánh giá các câu hỏi sau theo thang điểm từ 1-5.
Trong đó, 1 là Rất không đồng ý và 5 là rất đồng ý.
17 Digital My company Your bank Ngân hàng của (Fachrunnis
Transformatio emphasizes the emphasizes the use anh/chị nhấn mạnh a et al.,
n (Dependent use of digital of digital technology việc sử dụng công 2020)
factor) technology in in its business nghệ kỹ thuật số
its business activities. trong các hoạt
activities. động kinh doanh
của mình
18 My company Your bank Ngân hàng của
summarizes summarizes some of anh/chị rút gọn
some of its its business một số quy trình
processes because it kinh doanh của
business
switches to the use mình vì nó chuyển
processes of digital technology. sang sử dụng công
because it nghệ kỹ thuật số
switches to
the use of
digital
technology
19 The company Your bank increases Ngân hàng của
increases the the mastery of digital anh/chị nâng cao
mastery of technology in its khả năng làm chủ
business processes. công nghệ kỹ thuật
digital
số trong các quy
technology in trình kinh doanh
its business của mình.
processes
Reference list
Alkaabi, A.K.A.S., Adaikalam, J., Karim, A.M. and Hossain, O.Y.H.M.I. (2020). Influence on Internal
Control through Digitalization of Assets: A Study on Ministry of Interior, UAE. International Journal of
Academic Research in Business and Social Sciences, 10(2).
Fachrunnisa, O., Adhiatma, A., Lukman, N. and Majid, M.N.A. (2020). Towards SMEs’ digital
transformation: The role of agile leadership and strategic flexibility. Journal of Small Business
Strategy, [online] 30(3), pp.65–85. Available at:
https://libjournals.mtsu.edu/index.php/jsbs/article/view/1610 [Accessed 2 Dec. 2021].
Vuksanović Herceg, I., Kuč, V., Mijušković, V.M. and Herceg, T. (2020). Challenges and Driving Forces
for Industry 4.0 Implementation. Sustainability, 12(10), p.4208.
Abu Daqar, M., Constantinovits, M., Arqawi, S. and Daragmeh, A. (2021). The role of
Fintech in predicting the spread of COVID-19. Banks and Bank Systems, 16(1), pp.1–
16.
Li, F., Lu, H., Hou, M., Cui, K. and Darbandi, M. (2021). Customer satisfaction with
bank services: The role of cloud services, security, e-learning and service quality.
Technology in Society, 64, p.101487.
Salhieh, L., Abu‐Doleh, J. and Hijazi, N. (2011). The assessment of e‐banking
readiness in Jordan. International Journal of Islamic and Middle Eastern Finance and
Management, 4(4), pp.325–342.