Assignment Cover Sheet

THIS FORM MUST BE COMPLETED, SIGNED, DATED AND ATTACHED TO EACH ASSESSMENT TASK THAT YOU SUBMIT FOR MARKING.

ADMINISTRATIVE DETAILS
Student name: Bimal Arora Student ID number: 11933

Unit of Study: BSBWOR502

Title of Assessment: Part A

Assessor's Name: Lais Lemika Miyasava

COMPULSORY STUDENT DECLARATION

Plagiarism means using another person’s intellectual output and presenting it (without
appropriate acknowledgement of the author or source) as one’s own.

Plagiarism constitutes academic misconduct. Where there are reasonable grounds for believing
that this has occurred, disciplinary procedures as outlined in the Policy for Academic Honesty
and Preventing Plagiarism will be instituted.

I have read and understood the Policy for Academic Honesty and Preventing Plagiarism and
certify that this assignment is my own work and complies with those policies.

 This assignment is my original work and no part of it has been copied from any other
students work or from any other source except where due acknowledgement is made.
 No part of this assignment has been written for me by any other person except where
such collaboration has been authorized by the assessor/trainer concerned.
 I have not previously submitted this work for this or any other course/unit.
 I give permission for this work to be reproduced, communicated, compared and archived
for the purpose of detecting plagiarism.
 I give permission for a copy of my marked work to be retained by the Institute for review
and comparison, including review by external examiners.

I understand that:

 Plagiarism is the presentation of the work, idea or creation of another person as though it
is your own. It is a form of cheating and is a very serious academic offence that may lead
to expulsion from the Institute. Plagiarised material can be drawn from, and presented in,
written, graphic and visual form, including electronic data, and oral presentations.
Plagiarism occurs when the origin of the material used is not appropriately cited.
 Plagiarism includes the act of assisting or allowing another person to plagiarise or to copy
my work.
 Competency Record to be completed by Assessor

Student signature ....................................................................................Date ........./ ........... /.........

Read and interpret information to assess where team performance can be improved upon to assist
in reaching organisational goals

Answer:

Issues identified (Data collected over the last 3 months)

- Increase of staff complaints - conflict between team members, bullying/ discrimination

- Communication issues - delays to resolve customer requests

- Increase of health and safety incidents

- Poor customer service – decreases customer satisfaction

- Medication errors

- Customer incidents/ Complaints

Performance Analysis Report
Diana Community Services

Prepared By: BImal Arora

20/05/2021
Overview:
This report discusses the performance analysis results of the employees of
Diana Community Services in the last three months. This report includes
communication issues and increased medication error. The Diana Community
Services conducted regular monitoring and concluded shortcomings to assess
training.

The Analysis:
The purpose of this performance report is to outline the progress of the Diana
Community Services and establish corrective measures. This report focused on
the employee’s performance on 3- months’ performance-based analysis
measured through communication and proper medication delivery. The
analysis emphasized data gathering through a 360- feedback.

The State of Business:

Problem Current State (FROM) Ideal State (TO)
Communication Issues Delays to Resolve Customer Issue
Customer Requests on Resolution on Time
Time
Increased Medication Increased of Complaints 90% Decrease in
Error about Medication Error Medication Error

Gap Causes:
Problem Gap Description
Communication Issues The Employees lack proper training
Increased Medication Error The various version of SOPs for the
medication create inconsistent
medication delivery

Gap Remedies:
Gap Action Plan Responsible
Communication Issues Invest in the proper Human Resource
employee training Manager
Increased Medication Implement the Team Leader
Error standardize SOPs for
delivery of medication